Dell Services Cloud Computing As-a- Service Models Virtualiza tion Paradigm Shift in Technology Ecosystem Impact on Testing-Challenges & Opportunities Dell Services 1 Confidential Amitabh Parmar [email protected]
Feb 25, 2016
Dell Services
Cloud Computing
As-a-Service Models
Virtualization
Paradigm Shift in Technology EcosystemImpact on Testing-Challenges & Opportunities
Dell Services1 Confidential
Amitabh [email protected]
Dell Services
Dell Services Helping Customers Succeed
FOR IT SERVICE & SUPPORT CUSTOMER SATISFACTION (TBR)#
1
IN IT SERVICES FOR HEALTHCARE PROVIDERS WORLDWIDE#
1(G
ARTN
ER)
GLOBAL COMMAND CENTERS
7
TECH SUPPORT CENTERS6
0
LEADER IN DEVELOPMENT OF ADVANCED SUPPORT AND CLOUD SERVICES
MULTIPLE INDUSTRYLEADING KNOWLEDGE- AND DOMAIN-BASED SERVICES
COMPLETE SUITE OF CONSULTING SERVICES
MANAGE:2.5M+ CLIENTS36 DATA CENTERS
ACTIVE IN
~90
COUNTRIES
43,000+TEAM MEMBERS
SaaS:10K+ CUSTOMERS6.2M+ SEATS
SUPPORT:12.8M CLIENTS1..4M SERVERS & STORAGE SYSTEMS
2 Confidential
Dell Services
Broad PortfolioApplicatio
nsBusiness Process
Consulting Infrastructure SupportBusiness IT Managed
ServicesCloud / XaaS Config. &
Deploy
On-SiteAccount managementIT and business consultingSystems integration
Financial Services Web 2.0 Healthcare Retail Manufacturin
gGovernmentTravel
TransportationLogistics
Hosting / VDI / Managed virtual clientBusiness continuity/ disaster recoveryData management
Regionally CentralizedNetwork/Security operations centerApplications/Business process servicesSaaS / IaaS
Globally Delivered
Education
Industry Focus
Global Delivery
3 Confidential
Dell Services
Dell Services Testing Practice OverviewApplication Modernization
Custom Applications
Business Intelligence
Enterprise Applications
Industry Applications
Service Maturity
Solution Accelerators
• Universal Test Automation Framework (UTAF)• Automation scripts for testing generic features of web based applications• Utilities to optimize tool functions
• Application rationalization
• Legacy modernization
• Re-engineering
• SOA
• Web Development
• Thick / Thin Client
• Legacy systems
• SOA• Web 2.0
• Data warehouse
• ETL• Data Quality
Management• Dashboards• Reporting• Analytics
• Enterprise Resource Planning
• Product Lifecycle Management
• Supply Chain Management
• Hospitals• Physician
Groups• Insurance• Financial
Services• Banking• Logistics
• 10+ years of experience in providing independent testing services to clients across industries
• 2000+ dedicated testing associates globally• Wide portfolio of services for functional and non functional testing across industry
domains
Service Coverage
Technical Competency
• Dedicated Centers of Excellence for Automation and Non Functional Testing• Expertise in major commercial and open source testing and test management tools• Front end and back end testing
4 Confidential
Dell Services
Testing Services Portfolio
5 Confidential
• Financial Services– Retail Banking– Investment Banking
and Capital Markets– Insurance
• Healthcare– Provider– Payer– Supply Chain
• Commercial Group– Travel, Logistics and
Transportation– Telecom, Mobility
and Entertainment
Test Process Assessment
Managed Services (Test Factory
Model)
Product TestingCustom
Application Testing
Domain Specific Services
Specialized Services
Generic Testing
Services
Strategic Test
Consulting
Load and Performance Testing
SOA Testing Performance
Testing and Optimization
Accessibility Testing
Security & Penetration Testing
Compliance/Regulatory TestingTest Environment Management
Mobile Application Testing
Mobile Device Certification
Test Automation
Dell Services
IT is undergoing a seismic shiftApplication & workload efficiency redefined
From To
• Custom & Enterprise workloads redefined by hyper scale economics• Highly-scaled, x86, virtualized environments
• Enterprise apps migrate to public, private & hybrid clouds• Tiered storage embraces the cloud• Flexible services runs remaining infrastructure
• Billions of end-points• Millennials challenging IT• New form factors redefine apps
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Dell Services
Pain PointsTraditional Computing ModelsLack of alignment between Business & IT capacity planning
Fixed vs. Variable Cost
Infrastructure SILOs across LOBs
Financial Perspective
Traditional Data Center Cloud Computing(public)
Expenditure type Capital expenditure (capex)Operating expense (opex)
Operating expense (opex)
Cash flow Servers and software are purchases upfront
Payments are made as the service is provided
Financial Risk Entire financial risk is taken upfront, with uncertain return
Financial risk is taken monthly and is matched to return
Income statement Maintenance and depreciated capital expense
Maintenance expense only
Balance sheet Software and hardware are carried as a long-term capital asset
Nothing appears on the balance sheet
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Dell Services
People
• Premium on skilled resources
• Inability to leverage teams/resources
• Capability upgrade of the resource pool
• Testing in silos – Need for a centralized test organization
Costs
• Increasing costs and efforts
• Unit based pricing
Technology
• Yesterday’s value adds are today’s norms
• Open source vs. closed
• Services on Demand
• Lack of mature estimation models
Delivery Model/ Customer
• Scalability• Increasing customer expectations
• Partnership approach – risk and reward
• Managed services
Challenges faced by IT Services vendors & Customers
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Dell Services
Testing on virtualized environment Testing on cloud SaaS testing
Compatibility testing and remediation –
Windows 7/IE8 transitionBI-DW testing SOA testing
Desktop image optimization/performanc
e testing
Testing of web 2.0 applications across form
factors
Opportunities in Testing
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Dell Services
Characteristics of Cloud ServicesProvider Consumer
On-demand, self service
Highly automated provisioning
Volume and economies of scale
Billing, metering, variable pricing
Location independent availability
Policy-driven management
Security for access and data
Rapid access and control
Quick time-to-implement
Low cap-ex
Pay as you go
Ubiquitous network access
Service level agreement
Trust
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Dell Services
Cloud Computing models
CLOUD COMPUTING
SOFTWARE AS A SERVICE
PLATFORM AS A SERVICE
INFRASTRUCTURE AS A SERVICE
Target: End users• Collaborative applications• Content applications• Enterprise resource management ERM), customer
resource management (CRM), supply chain applications
• Operations and manufacturing applications• Engineering applications
Target: Developers• App development software• Databases & server middleware• Enterprise portals• Customer-created applications
Target: Developers, System Admins• Customer-selected operating systems,
virtualization, and file systems• Servers, storage, and networking
Source: Clouds and Beyond, Frank Gens, IDC, 2009
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Dell Services
Potential Benefits and Concerns
Private Public• Control over
security, data, availability• Investment
protection• Legacy integration
• Minimal capital requirements, no upfront risk/commitments• Agility• Efficiencies of vast scale
• Capex still required• Agility
• Security • Regulatory concerns
CloudCloud
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Dell Services
Today
However you define the cloud, we believe:Traditional Virtualized Private
Cloud Public Cloud
3–5 Years from now1. Building
on Virtualizati
on
2. Greenfield Solutions
Orches
tratio
n …
Dynam
ic Res
ource
Poolin
g
Self-Serv
ice Port
al
Usage B
ased
Billing/Charg
ebac
k
Workload
Lifecyc
le Man
agemen
t
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Dell Services14
Dell delivers uncompromised solutions to meet our customer needs globally
Dell Confidential14
Open means solutions that are flexible anddon’t lock customers in,although may be based on unique Dell technology
Capable means solutions that have innovative, even surprising, functionality that meets customer needs
Affordable means solutions that customers can acquire and manage within their financial reality and reflect Dell’s pragmatic DNA
No Lock-In Expect the Best Sensible Approach
Capable AffordableOpen
Dell Services
Building Blocks: Virtualization
Virtualized Private Cloud Public CloudTraditional
ApplicationOS
Hardware Virtualization
Hardware
OS OS OS
App
App
App VM VM VM
VM VM VMVM VM VM
Company A VMCompany B VMCompany C VM
Given the challenges most enterprises face, one of the best paths to the cloud is virtualized infrastructure.
Source: Based on Goldman Sachs Research
Dell provides high-performance virtualization
platforms, software and services
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Dell Services
Virtualization is Mainstream
• Virtualization market will grow to $15B+ by 2010!• More than three-quarters of all companies with 500+
employees today are deploying virtual servers.• Customer satisfaction is high• Survey respondents currently using server virtualization
technologies report that they expect 45% of new servers purchased next year will be virtualized.
• More than 50% of all virtual servers are running production level applications, including the most business critical workloads
• Source: IDC
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Dell Services
Using Virtualization in Testing
• Enable More Testing With Existing Resources
• Multiple applications and operating systems can be supported within a single physical system
• Computing resources can be pooled and allocated based on business needs
• Instant Test Sandboxes• Virtual machines are completely
isolated from the host machine and other virtual machines so if a virtual machine crashes, all others are unaffected
• Data does not leak across virtual machines and applications can only communicate over configured network connections
• Centralized Configuration Management• Standardized virtualized hardware is
presented to the application to ensure compatibilityConfidential17
Dell Services
Virtual Lab Automation
• Self-service provisioning• Enables multiple test organizations to share pool of test resource
capacity• Monitoring, allocation and adjustment of capacity as needed• Detailed reporting on lab usage and tracking• Collaboration and workflow• Browser access from work, home, offshore locations• Multiple deployment instances of the same test configuration
without conflict• Resource scheduling and capacity planning• Snapshot environments to rapidly collaborate and resolve defects• Integration with Test Automation tools• Request specific configurations from within test scripts• Enables fully automated test cycles• Allows standardized deployment of testing tools
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Dell Services
Embrace New Technologies.Build Competencies.Succeed.
Thank You.
Dell Services