PANEL NETWORKING ADMIN INTERFACE GUIDE · Proxy Server SOCKS5 Proxy login supported. SNMP – Not supported/required. SNMP is security vulnerability. Bandwidth Usage The Brivo control

PANELNETWORKING

ADMININTERFACE

GUIDE02/06/18

PanelNetworkingAdminInterfaceGuide

©2018Brivo.Allrightsreserved. P-MAN-PUB-PanelNetworkingAdminInterfaceGuide 2

LegalDisclaimersFederalCommunicationsCommission(FCC)CompliancyYouarecautionedthatchangesormodificationsnotexpresslyapprovedbythepartresponsibleforcompliancecouldvoidtheuser’sauthoritytooperatetheequipment.ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstallationorwhentheequipmentisoperatedinacommercialenvironment.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructionmanual,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:

• Re-orientorrelocatethereceivingantenna.• Increasethedistancebetweentheequipmentandreceiver.• Connecttheequipmenttoacircuitotherthantheonetowhichthereceiverisconnected.• Consultthedealeroranexperiencedradio/TVtechnicianforhelp.

ThesedevicescomplywithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:

1. Thesedevicesmaynotcauseharmfulinterferenceand2. Thesedevicesmustacceptanyinterferencereceived,includinginterferencethatmaycauseundesired

operationofthedevice.

FCCRFRadiationExposureStatement(ACS6000andACS300only)1. Thetransmittermustnotbeco-locatedoroperateinconjunctionwithanyotherantennaortransmitter.

2. ThisequipmentcomplieswiththeFCCRFradiationexposurelimitssetforthforanuncontrolledenvironment.Thisequipmentshouldbeinstalledandoperatedwithaminimumdistanceof20centimetersbetweentheradiatorandyourbody.

UnderwriterLaboratories(UL)ComplianceBrivocontrollerscomplywiththeUL294Standardforaccesscontrolunitswiththefollowingrestrictions:

• Allmodels:TheEthernetportisforsupplementaluseonly.Theunitwillcontinuetooperatestandaloneifthenetworkconnectionisinterrupted.

• Allmodels:ThemonitoringsoftwareisnotULevaluated.• ACS6000/ACS300:Wi-FiconnectionissupplementalandwasnotevaluatedbyUL.• ACS300:BluetoothcapabilitywasnotverifiedbyUL.

Canada-UnderwritersLaboratories(C-UL)CompliancyForC-ULListedapplications,theunitshallbeinstalledinaccordancewithPart1oftheCanadianElectricalCode.



PartsandServiceAllBrivocontrollerscontainnouserserviceableparts.Thelithiumbatteryisnotserviceableandistobereplacedbyqualifiedservicetechniciansonly.

DocumentationDisclaimerandRestrictionsInformationinthisdocumentissubjecttochangewithoutnoticeanddoesnotrepresentacommitmentonthepartofBrivoSystemsLLC.Forthemostup-to-dateinformation,visitwww.brivo.comandclickDealerLogintogainaccesstotheExtranet.

Thisdocumentandthedatahereinshallnotbeduplicated,usedordisclosedtoothersforprocurementormanufacturing,exceptasauthorizedwiththewrittenpermissionofBrivoSystemsLLC.TheinformationcontainedwithinthisdocumentorwithintheproductitselfisconsideredtheexclusivepropertyofBrivoSystemsLLC.Allinformationinthisdocumentorwithinthehardwareandsoftwareproductthemselvesisprotectedbythecopyrightand/orotherintellectualpropertylawsoftheUnitedStates.

ProductSupportAllsupportforthisproductisprovidedbythethird-partydealer.Pleasecontactthedealerwhoinstalledtheproductwithquestionsandsupportrequests.

©2018BrivoSystemsLLC.Allrightsreserved.

Brivo®isatrademarkofBrivoSystemsLLC.BrivoSystemsLLC.,7700OldGeorgetownRoad,Suite300,Bethesda,MD20814



TableofContents

INTRODUCTION....................................................................................................................................................6DOCUMENTOBJECTIVES..................................................................................................................................................6TERMINOLOGY...............................................................................................................................................................6REGISTRATION...............................................................................................................................................................7ADDITIONALRESOURCES.................................................................................................................................................7

UNDERSTANDINGTHENETWORKENVIRONMENT................................................................................................8NETWORKREQUIREMENTS...............................................................................................................................................8BANDWIDTHUSAGE.......................................................................................................................................................8FIREWALLCONSIDERATIONS.............................................................................................................................................9-ECONTROLPANELSANDPROXYSERVERS..........................................................................................................................9

ACCESSINGTHEADMINISTRATIVEINTERFACE....................................................................................................10CONNECTALAPTOPTOTHEADMINPORT.........................................................................................................................10CONNECTTHEMAINBOARDTOALAN(BOTH-EOR-A).....................................................................................................11POWERONTHELAPTOP.................................................................................................................................................12LOGINTOTHEADMINISTRATIVEINTERFACE......................................................................................................................13

SETTINGNETWORKPARAMETERS......................................................................................................................15DEACTIVATINGDHCP...................................................................................................................................................15ENTERINGNETWORKINGPARAMETERS.............................................................................................................................16CONFIGURINGAPROXYSERVER......................................................................................................................................17CONFIGURINGANETWORKLINKSPEED............................................................................................................................18VIEWINGTHENETWORKSTATUS.....................................................................................................................................19DIAGNOSINGCONNECTIVITYPROBLEMS...........................................................................................................................20TROUBLESHOOTINGTHENETWORKPROBLEMS(BOTH-EOR-A)...........................................................................................21ESTABLISHINGSTATICROUTES........................................................................................................................................22WI-FISETTINGS(ACS6000ANDACS300ONLY)..............................................................................................................23

MONITORING&TROUBLESHOOTINGTHECONTROLPANELAPPLICATION..........................................................24VIEWINGTHEAPPLICATIONLOG......................................................................................................................................24USINGAPPLICATIONTOOLS............................................................................................................................................25

MONITORING&TROUBLESHOOTINGCONTROLPANELHARDWARE...................................................................26VIEWINGHARDWARESTATUS.........................................................................................................................................26CHANGINGLEDSETTINGS..............................................................................................................................................27EVENTRATECONTROL..................................................................................................................................................28TROUBLESHOOTINGHARDWARECOMPONENTS..................................................................................................................29OSDPTOOL(ACS6000ANDACS300ONLY)...................................................................................................................30

USINGSYSTEMFUNCTIONS................................................................................................................................31ACTIVATINGDAEMONS.................................................................................................................................................31VIEWINGSYSTEMSTATUS..............................................................................................................................................32MANAGINGSYSTEMDATEANDTIME...............................................................................................................................33ACCESSINGSYSTEMTOOLS.............................................................................................................................................34ADMINISTRATION.........................................................................................................................................................35SYSTEMCONFIGURATION(ACS6000ANDACS300ONLY)..................................................................................................36DIAGNOSTICDUMP......................................................................................................................................................37

TROUBLESHOOTING...........................................................................................................................................38NETWORKCONNECTIVITY..............................................................................................................................................38PINGINGTHECONTROLPANELFROMANOTHERCOMPUTER..................................................................................................38PINGINGANOTHERCOMPUTERFROMTHECONTROLPANEL..................................................................................................38CONNECTIVITYTOBRIVOONAIRCLOUDSERVER(-EPANELSONLY)........................................................................................39



CONNECTIVITYTOBRIVOONSITESERVER(-APANELSONLY).................................................................................................39ADDITIONALTROUBLESHOOTING.....................................................................................................................................39

APPENDIX:INSTALLATIONWORKSHEET.............................................................................................................41



Introduction

DocumentObjectivesThisPanelNetworkingAdminInterfaceGuideprovidesalltheinformationneededtooperateaBrivocontrolpanelonaLocalAreaNetwork(LAN)connectedtotheInternet.Thedocumentcoversthe-Eand-Aversionsofthecontrolpanels.

Bydefault,theBrivocontrolpanelsautomaticallyconfigurethemselvesuponpower-upandcontactstheBrivoOnairCloudServer(-E)ortheBrivoOnsiteServer(-A)withnointerventionfromtheinstallerorITpersonnel.Thiseaseofinstallationispossiblebecausethecontrolpanel:

• usesDHCPtoconfigurenetworkparameters• doesNOTrequireastaticorroutableIPaddress• initiatesallcommunicationswiththeBrivoOnairCloudServerorBrivoOnsiteServer• forthe–Epanel,itusesonlyHTTPS(Port443Outbound)tocommunicatewiththeBrivoOnairCloud

Server

ThePanelNetworkingAdminInterfaceGuide’sprimaryaudienceistrainedaccesscontrolinstallationtechnicians(Installers)andITpersonnel,whoshouldusethisGuideinconjunctionwiththecorrespondingInstallationManual.Thisdocumentmayalsobeusedbydealersandtheirsalesprofessionalstohelpthemconductpre-sales,andtoprovideclientsupportduringthenetworkconfigurationprocess.Itmayalsobeusedforin-housetrainingpurposesandongoingsupport.

TerminologyFollowingisalistoftermsthatareusedthroughoutthisdocument.Whilesomeofthesetermsmayhaveothermeanings,thedefinitionsprovidedbelowaretheonesintendedinthisInstallationManual,andcertainterminologymaynotapplytoallmodels.

• Controlchassis.Themainchassisforacontrolpanel.ThecontrolchassiscontainstheMAINBOARD,andmayalsocontainoneexpansionboard,eitheraDOORBOARDoranINPUTOUTPUTBOARD(ifusingastandardchassis)orthreeexpansionboardsinanycombinationofDOORBOARDsorINPUTOUTPUTBOARDs(ifusingalargechassis).

• Expansionchassis.Additionalchassis,containingoneortwoexpansionboards,eitherDOORBOARDsand/orINPUTOUTPUTBOARDs.

• Largeexpansionchassis.Additionalchassis,containinguptofourexpansionboards,eitherDOORBOARDsand/orINPUTOUTPUTBOARDs.

• Controlpanel.Thecompletesystemofcontrolchassisandexpansionchassisforanaccount.AcontrolpanelwillhavetheMAINBOARD(containedinthecontrolchassis)andanumberofadditionalexpansionchassis(standardorlarge)toholdamaximumof14additionalDOORBOARDsand/orINPUTOUTPUTBOARDs(foratotalmaximumof15boards).

• Accesscontrolsystem(ACS).ThecompleteinteractionbetweenacontrolpanelandtheBrivoproduct(OnairorOnsiteServer).

• BrivoOnair®.Brivo’scloudbasedsoftwareapplicationwhichenablestheendusertomanagehisorherBrivoOnairaccount.

• BrivoOnairCloudServer.Theoff-siteservers,hostedbyBrivo,thatareusedtostoreanaccount’sdatabase.ConfigurationandmaintenanceofthecontrolpanelismanagedthroughBrivoOnair.

• BrivoOnsiteServer.Brivo’sappliance-basedapplicationwhichenablestheendusertomanagehisorherBrivoOnsiteServeraccount.



RegistrationThecontrolpanelisconsidered“registered”whenitisproperlyinstalledandconfiguredthroughtheBrivoOnairCloudServer(forthe-E)ortheBrivoOnsiteServer(forthe-A).PleaserefertotheBrivoInstallationWorksheetsandBrivoOnairQuickStartGuide/BrivoOnsiteServerQuickStartGuideavailableatwww.brivo.com.

AdditionalResourcesThefollowingadditionalresourcesareavailablefortheinstalleraswellastheclient.

• InstallationManual• InstallationWorksheet• http://www.brivo.com• TechnicalSupport:1-866-BRIVO-4-U



UnderstandingtheNetworkEnvironment

ThissectiondescribesthebasicoperationofthecontrolpanelinanIPnetworkenvironment.

NetworkRequirements

Requirements Comment

Ethernet10/100BaseTLAN CAT5CablingwithRJ45Connectors

EthernetHub/SwitchsettoAuto-Negotiate Mosthubsandswitchesdefaulttoauto-negotiate,whichisthepreferredsetting.

LANConnectedtoInternet Minimalbandwidth;Cable/DSLcompatible.

AllowOutboundHTTPS AllowPort443OutboundonFirewall

DHCP DHCPRecommended

ProxyServer SOCKS5Proxyloginsupported.

SNMP–Notsupported/required. SNMPissecurityvulnerability.

BandwidthUsageTheBrivocontrolpanelhasavirtuallyunnoticeableeffectonyourLANenvironment.Itrequiresverylittlebandwidthandnonetworkmanagement.

Thecontrolpanelproducesthefollowingtypesofnetworktraffic:

Forbothpanelversions,inresponsetolocalevents(credentialauthorization,alarms,timers,etc.),itpostsHTTPSmessagestotheBrivoOnairCloudServer.

Forthe-E,itperiodicallypollstheBrivoOnairCloudServerusingHTTPStoqueryfornewdatathatmaybeavailable.

NOTE:Thepollingperiodissetbydefaulttoafive-minuteintervalforthe–Epanelversion.

Forthe-A,thepanelwillcontacttheBrivoOnsiteServereachtimeitencountersasituationwherethedataisnotinthepanel’scurrentdatabase.Additionally,theBrivoOnsiteServerappliancewillpushnewdatatothe-Apanelwhenthereisachangeinconfiguration.

Forbothpanelversions,itdownloadsnewdatasetsviaHTTPSwhenavailable.Datasetsconsistofcredentials,schedules,configurationparameters,etc.Theymaybeanywherefromafewkilobytestoseveraltensofkilobytes,dependingonthesizeoftheuserpopulation,numberofschedules,numberofchangestotheaccount,etc.

Forthe-E,thepanelfirmwareisupgradeduponcustomerrequestthroughBrivoCustomerCare,whereuponthefirmwareupgradeprocessoccursautomatically.

Forthe-A,whenthepanelfirsthandshakeswiththeBrivoOnsiteServerappliance,thefirmwarewillautomaticallybeupdated.Additionally,theadministratoroftheBrivoOnsiteServerappliancemaymanuallyupdatethefirmwareofallconnectedpanelswhentheBrivoOnsiteServerappliancereceivesanewupgradefile.



FirewallConsiderationsThe-EpaneloperatessuccessfullythroughanyfirewallthatisconfiguredtoallowOUTBOUNDHTTPStraffic(Port443).ItdoesnotrequirethatanyfirewallportsbeopentoINBOUNDtrafficfromoutsideyourenvironment.ThisisbecauseofthewaythattheHTTP(S)protocoloperateswithfirewalls.

DatafromtheBrivoOnairCloudServerisdownloadedtothecontrolpanelbyvirtueofthefactthatfirewallsallowtheresponsetoanHTTP(S)“POST”messagetoreturnthroughthefirewall,providedtheoriginalPOSTmessageoriginatedfromwithinthefirewall,asitdoesinthecaseofaninstalled–Epanel.

-EControlPanelsandProxyServersIfthereisaproxyserveronyournetworkwhichordinarilyblocksoutboundnetworktraffic,pleaseseeyournetworkadministratortoobtaintherequiredproxyserversettings:loginID,password,portnumber,andIPaddressofproxyserver.The-EcontrolpanelrequiresthisinformationtoauthenticateitselftotheproxyserverandgainaccesstotheInternet.

Usingaproxyservermayalsorequirethatthe-EcontrolpanelbeconfiguredtouseastaticIPaddresssothattheproxyservercancorrectlyidentifythecontrolpanelasa“specialcase”andallowittocommunicatetotheInternet.



AccessingtheAdministrativeInterface

ThissectiondescribeshowtoconnecttotheBrivocontrolpanelAdministrativeInterface.

NOTE:Inmostcases,theBrivocontrolpanelwillself-configureitsnetworksettingswithoutanyinputfromtheinstaller.YouwillonlyneedtouseaccesstheAdministrativeInterfaceifyouneedtoconfigureyournetworksettingsmanuallyorfortroubleshooting.

ConnectaLaptoptotheAdminPort.Withyourlaptoppowereddown,connectaCAT5networkcablewithRJ45jacksfromtheADMINportontheMainBoardtothenetworkjackonyourlaptop,asshowninthefiguresbelow.

Figure1. ACS5000: Connect Laptop to ADMIN PORT





WhentheEthernetconnectionisworkingproperly,youwillseeagreenLEDilluminatedontherightsideofthesocket.Ifthegreenlightisnotilluminated,checkboththeconnectiononthecontrolpanelandontheEthernethubtowhichthepaneliswired.

ConnecttheMainBoardtoaLAN(both-Eor-A)ConnectanEthernetcablefroma10/100BaseThubtotheRJ45LANportlocatedontheMainBoard,asshowninthefigures,below.

NOTE:OnlytheMainBoardrequiresanEthernetconnection;anyotherboardsthatareslavedofftheMainBoardcommunicateviatheCANbus.

Figure4. Connect Main Board to LAN (ACS5000)



Figure5. Connected Main Board to LAN (ACS6000)

Figure6. Connected Main Board to LAN (ACS300)

WhentheEthernetconnectionisworkingproperly,youwillseeagreenLEDilluminatedontherightsideofthesocket.Ifthegreenlightisnotilluminated,checktheconnectiononthecontrolpanelaswellastheconnectionontheEthernethubtowhichthepaneliswired.

PowerontheLaptopNowthatyouhaveconnectedacablefromthelaptoptotheMainBoard,poweronyourlaptop.

Duringthepower-onsequence,yourlaptopwillobtainlocalnetworksettingsfromtheMainBoard,providedyourlaptop’snetworkconfigurationissetto“AutomaticallyObtainIPAddress.”ThisisthemostcommonsettingforcomputersrunningMicrosoftWindows.

Ifyourlaptopisnotconfiguredtoobtainnetworksettingsautomatically,usetheHelputilitiesonyourlaptoptodeterminehowtochangethesettingsforyouroperatingsystem.



LogintotheAdministrativeInterfaceAfteryourcomputerhasfinishedbootingup:

1. Openyourwebbrowser.

2. Intheaddressbar,enter:http://192.168.207.1Apop-uploginscreensimilartotheoneshowninFigure5belowwilldisplay.

Figure7. Login Screen

3. Entercliasthedefaultusernameandnew5cliasthedefaultpassword.TheInfotaboftheMainpageoftheAdministrativeInterfacedisplays.YouarenowreadytobeginconfiguringyourBrivocontrolpanel.

NOTE:IfyouwereNOTabletoreachthispageforanyreason,seetheTroubleshootingsectionattheendofthisdocument.

NOTE:Foreaseofpresentation,thescreenshotsbelowdisplayACS6000orACS300asthemodeltype.Whenyoulogin,themodelthatdisplayswillmatchyourdevicetype.

Figure8. InfoPageofMainAdministrativeInterface

4. (ForIPDConly)ToupgradetheACS-IPDCcontrollerfromaone-doorcontrollertoatwo-doorcontroller,clickontheUpgradetabundertheMainpage.Tocompletetheupgradeprocess,contactBrivoTechnicalSupportandfollowtheirprovidedinstructions.



Figure9. UpgradePageoftheMainAdministrativeInterface



SettingNetworkParameters

TheBrivocontrolpanelisshippedwithDHCPenabled.Thismeansthatonmostnetworks,thecontrolpanelwillautomaticallyacquirealltheinformationitneedstocommunicatewithBrivo.However,somenetworksmayrequirecustomsettings,eitherbydesignorbypolicy.Thissectionexplainshowtochangenetworksettingsifyouneedtodoso.

Ifyouareuncertainwhetherthenetworkrequiresmanualconfigurationofnetworkssettings,contactthenetworkadministratoratthesite.

DeactivatingDHCPBeforeyoucansetnetworkparametersmanually,youmustfirstdeactivateDHCP.

1. SelecttheNetworkingtab.TheNetworkingmenubardisplays.

2. SelectIPConfiguration.TheIPAddressConfigurationpagedisplays.

3. ClickDeactivateDHCP.

Figure10. DeactivateDHCP



EnteringNetworkingParametersOnceDHCPisdeactivated,youcanenterIPconfigurationinformationontheIPAddressConfigurationpage.

1. IPAddress,Netmask,Gateway,andPrimaryDNSarerequiredfieldsonthispage.

2. SecondaryDNSandTertiaryDNSareoptional.

3. Afterenteringthedata,clickSetStaticParams.

Figure11. IPAddressConfiguration

NOTE:IncorrectparametersmaypreventthecontrolpanelfromcommunicatingwiththeBrivoOnairCloudServer.PleaseconfirmallsettingswiththeLANnetworkadministratorfirst.

WARNING:LANPortIPAddress

TheADMINportusestheIPaddressrange192.168.207.NNN;doNOTusethisrangeontheLANport.IfyoumustusethisIPrange,firstchangetheaddressoftheADMINporttosomethingotherthan192.168.207.NNN.DothisBEFOREyouconnectthepaneltothehostnetwork.



ConfiguringaProxyServerIfyournetworkusesaproxyservertocontrolaccesstotheinternet,youwillneedtomanuallyconfiguretheproxyserversettings.Beforechangingthesesettings,firstworkwiththenetworkadministratortodeterminevalidvalues.

1. ClickNetworkingtoaccesstheNetworkingmenubar.

2. ClickProxyServertoaccesstheSOCKS5ProxyServerpage.

Figure12. ProxyServerConfiguration

3. EntertheproxyserverIPAddress,thePortnumberforaccessingtheproxyservices,theUsernameforthecontrolpanel,andthePasswordforthecontrolpanel.

4. Afterenteringthedata,clickAccept.



ConfiguringaNetworkLinkSpeedTheBrivocontrolpaneldefaultstoAutowhenestablishingalinkspeedbetweenthepanelandthenetwork.


2. ClickAdvancedSettingstoaccesstheAdvancedSettingspage.

Figure13. AdvancedSettings

3. Ifdesired,selectaLinkSpeedfromtheLinkSpeeddropdownmenu.Either10Mbsor100Mbsareavailable,butthepanelwilldefaulttoAuto.

4. Enterthemaximumtransmissionunit(MTU)inthefieldprovided.TheMTUissetto1500bydefault.

5. Whenfinished,clickSave.



ViewingtheNetworkStatusTheNetworkStatuspageisusefulfordiagnosingvariousnetworkconditions.Toaccessthispage:


2. ClickStatustoaccesstheNetworkStatuspage.Explanationsofthevariousstatusfieldsareprovidedinthetextontherightsideofthepage.

Figure14. NetworkStatus



DiagnosingConnectivityProblemsTheNetworkToolspageallowsyoutoreinitializetheBrivocontrolpanelnetworkingsetuporentercommandsfordiagnosingnetworkconnectivityproblems.Toaccessthispage:


2. ClickToolstoaccesstheNetworkToolspage.

3. IfyouwanttoreinitializetheBrivocontrolpanelnetworking,clickRestartNetwork.

4. Todiagnosenetworkconnectivityproblems,enteravalidCommandandTarget,thenclickGo.Thesystemperformsthespecifiedcommand,anddisplaystheoutput.Descriptionsofthevalidcommandsareprovidedinthetextontherightsideofthepage.

Figure15. NetworkTools



TroubleshootingtheNetworkProblems(both-Eor-A)TheAdministrativeInterfaceincludesaNetworkTroubleshootingassistanttodetermineiftheBrivocontrolpanelisconnectedtothelocalnetworkandultimatelytotheBrivoOnairCloudServerorBrivoOnsiteServer.Toaccessthistool:


2. ClickTroubleshootingtoaccesstheNetworkTroubleshootingAssistant.

3. Ifanyoneoftheconnectivitytestsfails,amessagedisplaysdescribingthefailureandofferingsuggestionsforresolvingit.Descriptionsofthetestsperformedareprovidedinthetextontherightsideofthepage.

Figure16. NetworkTroubleshootingAssistant



EstablishingStaticRoutesEstablishingstaticroutesisrarelyrequired,andshouldbeperformedonlywiththeadviceofthenetworkadministratorforthesitewherethecontrolpanelisbeinginstalled.

Figure17. StaticRoutesConfiguration



Wi-FiSettings(ACS6000andACS300only)

NOTE:FortheACS6000,toallowWi-Fifunctionality,Switch7-8MUSTbeintheEnabledpositionontheACS6000controlpanel.PleaserefertotheACS6000(A/E)InstallationManual(availableatwww.brivo.com)forinstructionsonconfigurationoftheWi-Fihardware.

NOTE:FortheACS300,toallowWi-Fifunctionality,Switch2-4MUSTbeintheEnabledpositionontheACS300controlpanel.PleaserefertotheACS300InstallationManual(availableatwww.brivo.com)forinstructionsonconfigurationoftheWi-Fihardware.

TheACS6000andACS300haveaninternalWi-FiinterfaceforcommunicatingwitheithertheBrivoOnairCloudServerorBrivoOnsiteServerdependinguponthepaneltype.Wi-Fiworksinparallelwith,orinreplacementof,EthernetfunctionalityontheACS6000andACS300controlpanels.Wi-FicanalsofunctionasafailoverforEthernet.IfbothWi-FiandEthernetareenabled,theACS6000andACS300controlpanelswilldefaulttousingtheEthernetconnection.

TheAdministrativeInterfaceincludesatabforconfiguringWi-Finetworksettings.Toaccessthistool:


2. ClickWiFitoaccesstheWi-Fisettingspage.

3. ToconfigureWiFi,checktheEnableWiFicheckbox.

4. EntertheSSIDnameofthewirelessnetworktowhichthecontrolpanelwillbeconnected.

5. Optionally,clicktheScanNetworkbuttontoscanforallavailableSSIDswhichwillprovideapop-upwindowwiththeavailablewirelessnetworks.ClicktheSSIDtowhichthecontrolpanelwillbeconnected.YouarereturnedtotheWiFipage.

6. Optionally,entertheBSSIDforthewirelessnetwork.

7. EntertheWPAPassphrase(HidePassphraseisenabledbydefault).

8. SelectDHCPorStaticIPaddress.Pleaserefertothecorrespondingsectionsofthisguideforinstructionsonconfiguration.IfusingStaticIPselection,enterIPaddress,Netmask,Gateway,andDNSinformation.

9. ClickSave.

Figure18. Wi-FiSettings



Monitoring&TroubleshootingtheControlPanelApplication

TheApplicationtaboftheAdministrativeInterfacegivesyouaccesstologofcontrolpaneleventsaswellasasetoftoolsusedfordiagnosingcontrolpanelproblems.

ViewingtheApplicationLogTheApplicationLogcontainsanentryforeverymajoreventthatoccursinthecontrolpanel.Forexample,itcananswersuchquestionsas:

DidthecontrolpanelreceiveaWiegandvaluefromthecardreader?

Didthecontrolpaneldetectthedoorclosureswitchchangeofstate?

Toaccessthislog:

1. ClickApplicationtoaccesstheApplicationmenubar.

2. ClickLogtoviewtheBrivoApplicationLog.

Figure19. ApplicationLog



UsingApplicationToolsTheBrivoApplicationToolspageprovidesaccesstotwocommandsthatareusedonlyaspartofdiagnosticprocedureswhereyoumightsuspectthatthepanelisnotoperatingcorrectlyordatamayhavebeencorrupted.Toaccessthispage:

1. ClickApplicationtoaccesstheApplicationmenubar.

2. ClickToolstoaccesstheBrivoApplicationToolspage.

3. Fromthepull-downmenu,select:

a) RestartBrivoAppstoshutdowntheaccesscontrolapplicationsonthecontrolpanel,andthenrestartthem.Generally,thiscommandshouldbeusedonlywhenBrivoTechnicalSupportrequeststhatyoudoso.

b) ResetBrivoDatatoerasethelocaldatabaseofcredentials,schedules,doorsettings,etc.andforcesthecontrolpaneltore-acquireallthisinformationfromtheBrivoOnairCloudServerorBrivoOnsiteServer.Thiscommandshouldbeusedonlyifyoususpectthatthelocaldatahasbeencorrupted,orifrequestedbyBrivoTechnicalSupport.

Figure20. BrivoApplicationTools



Monitoring&TroubleshootingControlPanelHardware

TheHardwaretaboftheAdministrativeInterfaceallowsyoutocheckthestatusofthecontrolpanelhardware,tochangetheLEDsettingsforwaitingstate,andtoviewtheresultsthehardware’sself-diagnostics.

ViewingHardwareStatusTheHardwareStatuspageprovidesacompleteviewofthestateofallmajorcomponentsofthecontrolpanelhardware.Toaccessthispage:

1. ClickHardwaretoaccesstheHardwaremenubar.

2. ClickStatustoaccesstheBrivoHardwareStatuspage.Statusvaluesaredefinedinthetextontherightsideofthepage.

Figure21. HardwareStatus



ChangingLEDSettingsTheLEDSettingspageallowstheadministratortodisabletheReaderLEDindicatorforwaitingstate.LEDsettingscanbeconfiguredifyouwanttoenable/disablethereaderLEDtoindicatea‘waiting’state.Bydefault,thesystemwillshowablinkingamberLEDtoindicatea‘waiting’stateonthereader.Toaccessthispage:

NOTE:Youmaywishtodisablethisfeatureifitisnotcompatiblewith3rdpartyintegration.


2. ClickLEDSettingstoaccesstheLEDSettingspage.

3. ClickthecheckboxtodisabletheReaderLEDindicatorforwaitingstate.

4. ClickApplytocompletetheprocess.

Figure22. LEDSettingsPage



EventRateControlTheEventRateControlpageallowstheadministratortolimitthenumberofnotificationsreportedforACPowerevents,Tamperevents,Wiring(Input/Output)events,andUnauthorizedIPAccessEventswithinadefinedperiodoftime.


2. ClickEventRateControltoaccesstheEventRateControlpage.

3. TolimitACPowereventnotifications,checktheACPowerEventratecontrolcheckbox.

4. Enterthemaximumnumberofeventpairs(Lost/Restored)andthenumberofhours(thedefaultforeachisone).

5. TolimitTampereventnotifications,checktheTamperEventratecontrolcheckbox.

6. Enterthemaximumnumberofeventpairs(Open/Closed)andthenumberofhours(thedefaultforeachisone).

7. TolimitWiring(Input/Output)eventnotifications,checktheWiring(InputIO)Eventratecontrolcheckbox.

8. Enterthemaximumnumberofevent(s)andthenumberofhours(thedefaultforeachisone).

9. TolimitUnauthorizedIPAccessEventnotifications,checktheUnauthorizedIPAccessEventratecontrolcheckbox.

10. Enterthemaximumnumberofevent(s)andthenumberofhours(thedefaultforeachisone).

11. ClickApplytocompletetheprocess.

Figure23. EventRateControlPage



TroubleshootingHardwareComponentsTheHardwareTroubleshootingpageprovidesaviewofanyhardwareerrorconditionsthatthecontrolpanelisabletodetectthroughself-diagnostics.Toaccessthispage:


2. ClickTroubleshootingtoaccesstheHardwareTroubleshootingpage.

Figure24. HardwareTroubleshooting



OSDPTool(ACS6000andACS300only)TheOSDPToolpageallowstheadministratortoscanforOSDPperipheraldevicesattachedtothecontrolpanelandtosetupcommunicationconfigurationsincludingBaudRateandPeripheralDevice(PD)addressing.

NOTE:PleaseonlyplaceONEOSDPdeviceatatimeontheRS485buswhileoperatingtheOSDPtool.

1. SelecttheRS485Bus(BUS1orBUS2)fromthedropdownlist.BUS2isonlyavailableonACS6000controlpanels.

2. ClickScantodiscoverperipheraldevicesattachedtotheRS485bus.Whensuccessful,thescanresultswillappearontheOSDPToolpage.

3. ChoosetheBaudRateoftheperipheraldevicefromtheBaudRatedropdownlist(thedefaultis9600).

4. SelectthePDAddressfortheperipheraldevicefromtheavailabledropdownlist.ThischoiceassignstheselectedPDAddresstotheperipheraldevicepermanentlyonceyouclickApplybelow.

5. ClickApplytoapplythePDaddresstothedeviceandcompletetheprocess.OnceaPDaddressnumberhasbeenapplied,itisnolongeravailableforotherperipheraldevices.

Figure25. OSDPToolPage



UsingSystemFunctions

TheSystemtabenablesyoutoperformarangeoffunctionsonthecontrolpanelattheleveloftheoperatingsystem.

WARNING:NetworkTools

Thesetoolsarerarelyrequiredduringnormaloperationofthepanel,andshouldbeusedonlyinconjunctionwithassistancefromBrivoTechnicalSupport.

ActivatingDaemonsTheAdministrativeInterfaceprovidestoolsforenablingtelnetaccessthroughthelocalinterfaceonly,butisneverusedexceptfordebuggingpurposes.ThispageshouldbeaccessedONLYifrequestedbyBrivoTechnicalSupport.

Figure26. SystemDaemons



ViewingSystemStatusToviewastatusreportoftheperformanceandstateofthecontrolpanelattheleveloftheoperatingsystem:

1. ClickSystemtoaccesstheSystemmenubar.

2. ClickStatustoaccesstheSystemStatuspage.

Figure27. SystemStatus



ManagingSystemDateandTimeTovieworchangethedateandtimesettingsinthecontrolpanel:


2. ClickTime/DatetoaccesstheSystemDate/Timepage.

Figure28. SystemDate/Time

NOTE:AproperlyfunctioningcontrolpanelobtainsitsdateandtimeinformationfromtheBrivoOnairCloudServerorBrivoOnsiteServer.Settingthedateandtimemanuallyshouldberequiredseldom,ifever.



AccessingSystemToolsTheAdministrativeInterfaceprovidesaccesstolow-leveloperationsthataretobeusedonlywhentroubleshootingacontrolpanelwiththeassistanceofBrivoTechnicalSupport.IfinstructedtodosobyTechnicalSupport:


2. ClickToolstoaccesstheSystemToolspage.

Figure29. SystemTools

3. ThethreeoptionsfromtheCommanddropdownmenuare:

a. ViewKernelLog–thisdisplaysthesystemleveloutputofthecontrolpanel.ThisisgenerallyonlyusefultoBrivoTechnicalSupport.

b. ViewSystemLog–thisdisplaysthecontentsofthevariousloggingmechanismsinthecontrolpanel.

c. Reboot–thisrestartsthecontrolpanel.Thisistherecommendedmethodofrestartingthepanelfromwithinthewebcliinterface.ItisrecommendedthatthisfunctiononlybeusedifaskedtobyBrivoTechnicalSupport.

4. Onceyouhaveselectedyouroption,clicktheGobutton.



AdministrationTheAdministrativeInterfaceprovidestheadministratorwiththeoptiontochangethedefaultUsernameandPasswordtothewebcliinterface.ThedefaultUsernameiscliandthedefaultPasswordisnew5cli.


2. ClickAdministrationtoaccesstheChangetheLoginPasswordpage.

3. Ifdesired,enterthenewUsername.

4. Ifdesired,enterthenewPassword.

5. EnterthesamePasswordintheConfirmPasswordfield.

6. ClickApply.

Figure30. Administration

NOTE:Newusernamesandpasswordsmustcomplywiththefollowingrules:

• Theminimumcharacterlengthissixcharactersandthemaximumcharacterlengthis1024characters.

• AllCAPSandthefollowingnon-alphanumericcharactersarepermitted:

o ~`!@$%^&*()_+{}[]|\:;”’<,>.?/(except#andspace)



SystemConfiguration(ACS6000andACS300only)Theadministrativeinterfaceallowsanadministratortobackupand/orrestorethepanelsettingscurrentlyestablishedonthecontrolpanel:


2. ClickConfigurationtoaccesstheSystemConfigurationpage.

Figure31. SystemConfiguration

3. Tobackupthecurrentpanelsettings,clickonBackuptoautomaticallybackupcurrentpanelsettingsontoyourlocalstoragedevice.Thefileimmediatelyandautomaticallysavestoyourlocalstoragedevice.

NOTE:InordertouseRestoreinSystemConfiguration,youMUSTinsertaUSBdriveintotheUSBHostportpriortoperformingthisoperation.

WARNING:SystemRestore

AllcurrentconfigurationsettingswillbeoverwrittenwhentheSystemRestorefunctionalityisused.

4. Torestorethecurrentpanelsettings,clickonChooseFileandselectthebackupfileyouwishtorestoretothecontrolpanel.Therestorationbeginsimmediatelyandautomatically.Toreceiveaconfirmationmessagethattheprocessiscomplete,checktheConfirmationcheckboxpriortobeginningtherestoreprocess.



DiagnosticDump

NOTE:ItisgenerallyrecommendedthattheDiagnosticDumpfunctionalitybeusedonlyattherequestofTechnicalSupport.

TheDiagnosticDumpfunctionalityhasnoparticularscreen,butsimplydownloadsalogfiletothelocalstoragedevice.


2. ClickDiagnosticDumptobeginthedownload.

3. Oncethefileisdownloaded,theprocessiscomplete.



Troubleshooting

ThefollowingsectionsprovidematerialtohelpensurethattheBrivocontrolpanelnetworkingisoperatingproperly.

NetworkConnectivityIfyourBrivocontrolpanelisproperlyconfiguredforthenetwork,yournetworkadministratorshouldbeabletoseethatithasreceivedanIPaddressfromthelocalDHCPserver.Askyournetworkadministratortocheckthe“DHCPClientsTable”ontheDHCPserver.Thereshouldbeoneentryforeachcontrolpanelyouhaveinstalled.

PingingtheControlPanelfromanotherComputerYournetworkadministratormayusethe“ping”utilityonanothercomputeronthenetworktotestconnectivitytotheBrivocontrolpanel.TousepingonaWindowscomputer,followthesesteps:

1. IntheStartmenu,selectRun.

2. WhentheRundialogboxopens,entercommandintheOpenfield.ADOSwindowdisplays.

3. TypepingNN.NN.NN.NNwheretheN’sstandfortheIPaddressoftheBrivocontrolpanel.YoucangetthisaddressfromtheDHCPserverorfromtheNetworkStatuspageoftheAdministrativeInterfaceonthecontrolpanelitself.

4. Readtheresultsofthepingcommand.

5. Ifsuccessful,itwillprovidepacketresponsetimesandotherinformation.

6. Ifnot,itwillsaythatthenodecouldnotbereached.

PinginganotherComputerfromtheControlPanelYoumayalsowishtoverifycorrectnetworkoperationbyusingthecommandlineinterfacetopinganothercomputeronyournetworkorontheInternet.

1. Logintothecontrolpanel’sAdministrativeInterfaceasdescribedin“AccessingtheAdministrativeInterface.”

2. ClickNetworking,andthenclickToolsfromtheNetworkingmenbar.

3. EntertheIPaddressorfullnetworknameofanothercomputerthatisknowntohavenetworkconnectivityintheTargetfield,andclickGo.

4. Ifsuccessful,youshouldseearesponselikethefollowingwithinafewseconds:

PING192.168.192.107(192.168.192.107):56databytes

64bytesfrom192.168.192.107:icmp_seq=0ttl=128time=0.9ms





---192.168.192.107pingstatistics---

5packetstransmitted,5packetsreceived,0%packetloss

round-tripmin/avg/max=0.8/0.8/0.9ms



ConnectivitytoBrivoOnairCloudServer(-Epanelsonly)FollowthestepsintheBrivoOnairQuickStartGuidetomakesurethatyouhaveperformedallthetasksnecessarytosetupyouraccount.Inparticular,youshouldatleasthaveregisteredthecontrolpanelyouaretesting.

ConnectivitytotheBrivoOnairCloudServercanbeverifiedbyusingtheNetworkTroubleshootingAssistant.


2. ClickNetworking,andthenclickTroubleshootingontheNetworkingmenubar.

3. Ifalltheseventestslistedonthatpageshowagreen“PASS,”thecontrolpanelisconnectedtotheBrivoOnairCloudServer.

ConnectivitytoBrivoOnsiteServer(-Apanelsonly)FollowthestepsintheBrivoOnsiteServerQuickStartGuidetomakesurethatyouhaveperformedallthetasksnecessarytosetupyouraccount.Inparticular,youshouldatleasthaveregisteredthecontrolpanelyouaretesting.

ConnectivitytotheBrivoOnsiteServercanbeverifiedbyusingtheNetworkTroubleshootingAssistant.


2. ClickNetworking,andthenclickTroubleshootingontheNetworkingmenubar.

3. Ifalltheseventestslistedonthatpageshowagreen“PASS,”thecontrolpanelisconnectedtotheBrivoOnsiteServer.

AdditionalTroubleshootingFortroubleshootingrelatedtoreaderorsensorconnections,ortheBrivowebsite,pleaserefertotheonlinehelpsectionatwww.brivo.comorcontactBrivoTechnicalSupport.



Version Author Date Change

1.0 LarryWile 10/9/15

1.1 LarryWile 3/6/17 Incorporated-Apanellanguage

1.2 LarryWile 3/27/17 AddedWi-Ficonfiguration

1.3 LarryWile 5/4/17 Updatedscreenshots

1.4 LarryWile 5/24/17 AddedSystemConfigurationandDiagnosticDumpinstructions

1.5 LarryWile 10/11/17 Correctederroronpage20

1.6 LarryWile 11/30/17 UpdatedWiFisectiontodescribeScanNetworkfunctionality

1.7 LarryWile 2/2/18 Addedusername/passwordchangefunctionality

P-MAN-PUB-PanelNetworkingAdminInterfaceGuide_1.7



Appendix:InstallationWorksheet

AttachedarecopiesoftheInstallationWorksheet-Network,InstallationWorksheet–DoorBoard,andInstallationWorksheet-I/OBoard.


Minimum Requirements R Example Ethernet LAN R Internet Connectivity to LAN R Port 443 on firewall open for outbound HTTPS traffic R Hub set to Ethernet 10Mbps; half duplex or auto negotiate R The proxy server allows outbound HTTPS traffic R If Using DHCP If registering the MAC address, the panel’s MAC address is printed on the label that came with the control panel

00:D0:69:05:99:97

If Using Static IP Assigned device IP address xxx.xxx.xxx.xxx Network mask (aka subnet mask) xxx.xxx.xxx.xxx Broadcast IP xxx.xxx.xxx.xxx Gateway IP xxx.xxx.xxx.xxx DNS server IP address (can accommodate two DNS servers) xxx.xxx.xxx.xxx If Using Static IP Assigned device IP address xxx.xxx.xxx.xxx Network mask (aka subnet mask) xxx.xxx.xxx.xxx Broadcast IP xxx.xxx.xxx.xxx Gateway IP xxx.xxx.xxx.xxx DNS server IP address (can accommodate two DNS servers) xxx.xxx.xxx.xxx If Changing Other Network Parameters Ethernet cable required R See the Panel Networking Admin Interface Guide for Command Line Interface (CLI) login and instructions

R

NOTE: The Panel Networking Admin Interface Guide contains all the pertinent information regarding the bandwidth usage, process operation, CLI options and configuration instructions.

Installation Worksheet: Network


Company Name _________________________ Master Administrator __________________________ Date ______________

Site Name _________________________ Technician __________________________ Dealer Reference # ______________ Doors Cards

Door Name Control Panel ID#

Board # (2-16)

Door Node (1-2)

Reader Type*

Has REX**

Door Ajar Threshold (30-600 secs.)

Invalid PINS Threshold (1-10 PINS, 10-600 secs.)

Pass Through Period (1-600 secs.)

Alarm Shunt Delay (1-240 secs.)

Card Format

1. C K D B Yes No o / o Standard 26 Bit

2. C K D B Yes No o / o HID Corporate 1000

3. C K D B Yes No o / o HID Corp 1000 48 Bit

4. C K D B Yes No o / o HID 37 Bit

5. C K D B Yes No o / o HID 37 Bit with Facility Code

6. C K D B Yes No o / o Generic 34 Bit (Even Parity)

7. C K D B Yes No o / o Generic 34 Bit (Odd Parity)

8. C K D B Yes No o / o Casi-Rusco 40 Bit

9. C K D B Yes No o / o 128 Bit PIV

10. C K D B Yes No o / o 64 Bit BCD PIV for pivCLASS

11. C K D B Yes No o / o 64 Bit Reverse RCD PIV for pivCLASS

12. C K D B Yes No o / o 75 Bit PIV

13. C K D B Yes No o / o Allegion 34 Bit Wiegand

14. C K D B Yes No o / o FASC-N

15. C K D B Yes No o / o HID 33 Bit

o HID 33 D10202 Bit Example Lobby Door CP1234567 8 1 C K D B Yes No R 120 3 / 120 10 1 * Reader Type: C = Card Reader, K = Keypad, D = Dual Reader (Card Reader + Keypad), B = Biometric **Rex = Request-to-Exit Switch/Sensor

Installation Worksheet: Door Board

Facility Code/Company ID Code: ____________/______________


Company Name _________________________ Master Administrator __________________________ Date ______________

Site Name _________________________ Technician __________________________ Dealer Reference # ______________ Input/Output Devices

Device Name Control Panel ID# Board # (2-16) IO Type* Input

(1-8) Output (1-8) Output Behavior**

1. I NO/NC L U F P

2. I NO/NC L U F P

3. I NO/NC L U F P

4. I NO/NC L U F P

5. I NO/NC L U F P

6. I NO/NC L U F P

7. I NO/NC L U F P

8. I NO/NC L U F P

9. I NO/NC L U F P

10. I NO/NC L U F P

11. I NO/NC L U F P

12. I NO/NC L U F P

13. I NO/NC L U F P

14. I NO/NC L U F P

15. I NO/NC L U F P

Input/Output Devices Example Motion Sensor Switch CP1234567 8 I NO/NC 6 7 L U F P * = Input NO = Normally Open NC = Normally Closed **L = Latch U = Unlatch F=Follow P=Pulse

Installation Worksheet: Input/Output Board

PANEL NETWORKING ADMIN INTERFACE GUIDE · Proxy Server SOCKS5 Proxy login supported. SNMP – Not supported/required. SNMP is security vulnerability. Bandwidth Usage The Brivo control

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