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Presentation
Oracle ERP LifecycleIncrease the odds for successful
implementation using HP Software Solutions
John HoskinsQuality Assurance Manager
Andre’ Watkins Quality Assurance Analyst
Speaker Introduction
Who are we?Responsible for testing activities at Panduit Corp for all ERP systems.Career summary
John Hoskins - 20 years of service with Panduit. Experiences include – Programmer, System Application Analyst, and Manager for distributed Warehouse Management Systems. Currently, the IT QA Manager. Team Leader that deployed WMS systems Worldwide.
Andre’ Watkins - Over 20 years IT experience. Concentration in Computer Operations, Applications Programmer, Radio Frequency Application Developer and Application System Analyst for Warehouse Management Systems. Currently, Quality Assurance Analyst.
Identity
Leading, world-class developer and provider of innovative electrical and networking solutions and services
Privately held company, in existence over 50 years, 500 million sales, 3500 employees, 100 IT employees, focusing on the needs of our customers, not Wall Street
Continually applying technology advancements to solutions and services
Business Drivers
Invest in research and development to deliver leading-edge solutions
Partnerships with technology leaders to enable deployment
Innovation, Quality, and Services
Business model focused on earning customer preference
Business/IT Challenges
Business/IT Challenges and GoalsData Visibility throughout the organization Organizational visibility of system status worldwideSystems availability 24x7Deliver software changes quicklyFaster Global Response time Patch Cycle Reduction
Oracle E-Business Suite
Why OracleOracle
Best in classDeliver software changes quicklyVisibility throughout the enterpriseConfigurable
Panduit EnvironmentPackage Shop, Single Global Instance, 24x7, 11.5.10 Version E-business 1997 Financials, Manufacturing & OTC in process
Application Lifecycle Challenges
Deployment Upgrade Patch
ReleasesMinorReleases
New Fct. Deployment
New Fct. Deployment
Project Risk
Risk & Impact of Change Performance and Availability
Challenges During Deployment/Upgrade Process
Implement World Class Test ProcessReduce Risks for Implementation
Increase Test Script Coverage of System Achieve Zero DefectsMinimize System DowntimeReduce Manual TestingReduce Manual Patching
Reduce Cost for Testing41 Manual Test Scripts; 3334 Pages; 32,100 Detailed Check Points Test Time 220 hours; Test Duration of 2.5 Weeks with 2 ResourcesReduce Resources Required for TestingStreamline Complex Instance Preparation
Challenges During Minor Release Changes
Reduce Impact of ChangeAssessment of Change Impact
Scheduled or Emergency ChangeDetermine the Complexity of the Change
Identify Resource Availability Subject Matter Experts (SME), Information Technology (IT), Database Administrators (DBA)
New Issue Identification and Resolution Change Management Notification Adjustments for Changes MissedWhen to Code FreezeRepeat Process Until No Issues – built two week bufferPost Install Certification ErrorsDid Change Effect Response Time
Murphy’s Law
Anything that can go wrong will go wrong .
HP Software Solutions
WHY HP?Best of BreedAligned with Oracle Support Many Platforms
Lifecycle Solutions from HP Software at Panduit
Deployment Upgrade Patch
ReleasesMinorReleases
New Fct. Deployment
New Fct. Deployment
Business Availability CenterBusiness Process Monitors (EUM)
SiteScope HP Manages Software Solutions
Quality CenterQuickTest Professional
QTP HP Software Solutions
Test ScriptsQuick Test Professional (QTP)
Key Word & Expert View
Business Process AutomationAutomated 21 ScriptsAutomated Additional Test Cases
HP Software Solutions
RepositoryQuality Center
Business Components – Smallest Reusable UnitTest Plan – A serial flow of business componentsTest Sets – A series of test cases define a business process flow.Requirements – Area where the process can be documented.Defects – Tracking Application
EUM HP Software Solutions
End User ManagementBAC – Data ManagerBPM – Controlled, repeatable and consistent transactions from multiple locations
40 Transactions, 18 Points of Presence (POP), 11 ProfilesSiteScope – Agent-less designed to ensure availability and performance of distributed IT infrastructures.Oracle Solution Template – Database Monitoring Devise
Monitoring 31 groups Heartbeat – Monitors Points of Presence for ActivityHP Management System – Setup Dashboard, Response times reports, etc..
© 2006 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice
HP Software Managed Software Solutions (MSS)Kamal DharmaniTechnical Account Manager
−24x7 application management
−24x7 web and phone support
Operations−Named
technical account manager
−Ongoing training and mentoring
−Best practices −Application
configuration
Expertise−Storage−Database−Web server−Application
server −Security−Upgrades−System backup
Infrastructure
Managed Software Solutions deliverables
HP Software Managed Software Solutions
Why do customers choose Managed Software Solutions?
Customer Pains•Business critical need
for solution
•Lack of available, trained resources
•Lack of ready to deploy infrastructure
•Lack of operational best practices
•Need to focus on business initiatives
•Achieve fast time to value
– Pre deployed infrastructure– Applied team of experts
•Reduce risk of deployment
– Guided implementation– Ongoing mentoring
•Enables IT resources to focus on business benefit
– Managed deployment and admin
•Ability to transition in-house when ready
MSS Solution
Fastest time to value
Day 0 Day 20 3 Months Ongoing
Pre-deployed system ready
Customized configuration complete
Valu
e
Traditionalimplementation
Managed Software Solutions
Installation complete
Ongoing mentoring continually drives value
Customer applicationCustomer
users
5. Analyze data
HP Environment
Monitors
4.Executes scripts and sends data
Customer Environment
2. Drives implementation
Technical account manager
Center owner1.Sets goals
6.Mentors(ongoing)
Managed Software Solutions workflow
Application engineer
3.Scripts business processes
Network operations
center
IT engineers7. Maintain center
infrastructure
Center of excellence
Managed Software Solutions Overview
Private BPM Private BPM
Private BPM
•18 Private Business Process Monitors, each with SiteScope, distributed across 5 continents
•Base configuration completed within 1 month
•Current State - 40 transactions, 11 Profiles, 9 Custom reports, 33 Trend Reports, 13 Scheduled Reports, 3 Alerts, and over a dozen Dashboard views
Private BPM
Private BPM
EUM HP Software Solutions Results
EUM ResultsEstablished a Response Time BaselineProactive When Probes Fail
Automatic Email Notification and PagingDashboard View
Troubleshooting Tool – System SpikesMonitoring of System InfrastructureCost Avoidance of System DowntimeMet Service Level Agreements
QC/QTP HP Software Solutions Results
QC/QTP Results 40% Reduction of Manual Testing78% Reduction of Man-Hours Due to Test Script AutomationTest Duration Reduction
From 2.5 to 1.5 weeks with 2 resourcesTarget Further Reduction to 1 week in 2007Shorter Deployment Window
Migration to Scheduled Quarterly PatchingNo System Downtime After Go Live No Unscheduled Downtime for the Last Six Months
Summary - World Class Service
SummaryWorld Class Companies – Oracle, HP and PanduitOracle Application – Visibility Throughout the Enterprise and Ability to Implement Changes QuicklyHP Software Solutions – Successfully Manages Our Application LifecyclePanduit Corp – Competitive Edge for Delivering Quality Products and Services to Our Customers
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