Lesson learned in business continuity planning for a pandemic It’s a bird; it’s a plane! No, it’s a threat & an opportunity Christine F Miller Consultant Business Continuity Manager 1 Helping build business resilience
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Lesson learned in business continuity planning for a pandemic
It’s a bird; it’s a plane!No, it’s a threat & an opportunity
Christine F MillerConsultant
Business Continuity Manager
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Helping build business resilience
Overview�Business Continuity (BC) cycle�Some lessonslearnt in BC forpandemic pandemic preparedness & response
�What next?
2Helping build business resilience
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1) Understanding the organisation/context
What is happening with
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What is happening with pandemic influenza?
Some International sourcesWorld Health Organisation (WHO)
http://www.who.int/csr/disease/avian_influenza/en/
US Centers for Disease Control & Prevention (CDC) http://www.cdc.gov/H1N1FLU/Prevention (CDC) http://www.cdc.gov/H1N1FLU/
Regina Phelps, EMS Solutions Inc http://emssolutionsinc.wordpress.com
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Nature (UK) http://www.nature.com / & Science (US) http://www.sciencemag.org/
W.H.O. CURRENT STATUS
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Some Australian sourcesAustralian Government Dept of Health & Ageing http://www.flupandemic.gov.au/internet/panflu/publi shing.nsf
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2) Determining Business Continuity Management (BCM) options
A separate pandemic BCP or
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A separate pandemic BCP or
or an all threats, all hazards BCP
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9Courtesy of Nick from Nearing Zero (NZ) http://www.nearingzero.net/250dpi/nz355.jpg
3) Developing & implementing Business Continuity Management (BCM) response
‘End to end’ Business Impact Analyses (BIAs)
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(BIAs)
Review Human Resources & Communications Recovery Procedures
Supply chain – 3 rd party providers, single or many points of failure
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Info
rma
tion
& C
om
mu
nica
tion
s Tech
no
log
y (IC
T)
Disa
ster R
eco
ve
ry P
lan
(DR
P)
COULD DO’s
30+ days
SHOULD DO’s
7+ days
When resuming normal
business beware of
resumption spikes
SHOULD HAVE’s
Business As Usual (BAU)B
usi
ne
ss I
mp
act
An
aly
sis
(BIA
)
Integration of BIA & e-business DRP
MTPDs
RTOs
Info
rma
tion
& C
om
mu
nica
tion
s Tech
no
log
y (IC
T)
Disa
ster R
eco
ve
ry P
lan
(DR
P)
7+ days
MUST DO’s
<7 days
REALLY MUST DO’sor Mission Critical Activities
(MCAs) i.e. core business
with little or no tolerance of
downtime
MUST HAVE’s
REALLY MUST HAVE’s
Bu
sin
ess
Im
pa
ct A
na
lysi
s (B
IA)
INCIDENT/CRISISa non-routine business disruption
4) Exercising, maintaining &reviewing
Critical staff (4)
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Critical staff (4)
Exercise, exercise, exercise!
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Pandemic business continuity exercises improve preparedness
WHAT NEXT?
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MEET YOUR PANDEMIC INFLUENZA THREATS
Hemaglutinin Neuraminidase
H1N1 H5N1
THREATS
Projections & options
European Centre for Disease Prevention & Control (ECDC)1889-2009 Pandemic history
17Estimated death rates 50-
100M1-4M 0.75M 14,000+
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Any questions or comments?
All the best in your efforts to increase business/organisation’s resilience to pandemicas one of the many threats & hazards to manage
Chris Miller
[email protected] 113 250
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