Pandemic: Pandemic: Continuity of Continuity of Operations & Operations & Business Continuity Business Continuity Stanislaus Operational Area Stanislaus Operational Area Gary Hinshaw Gary Hinshaw Fire Warden/Office of Emergency Fire Warden/Office of Emergency Services Services Stanislaus County Stanislaus County
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Pandemic: Continuity of Operations & Business Continuity Stanislaus Operational Area Gary Hinshaw Fire Warden/Office of Emergency Services Stanislaus County.
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Pandemic: Pandemic: Continuity of Operations Continuity of Operations & Business Continuity & Business Continuity
Stanislaus Operational Area Stanislaus Operational Area
Gary HinshawGary HinshawFire Warden/Office of Emergency Fire Warden/Office of Emergency
ServicesServicesStanislaus CountyStanislaus County
DefinitionsDefinitions• Continuity of OperationsContinuity of Operations
• Continuity of GovernmentContinuity of Government
• Business Continuity Business Continuity
Continuity of Operations generally has two Continuity of Operations generally has two assumptions:assumptions:• Back to “business as usual” within 30 days or lessBack to “business as usual” within 30 days or less
• Go from the “affected” site to the “unaffected site” Go from the “affected” site to the “unaffected site” and resume operationsand resume operations
Neither apply with a Pandemic.Neither apply with a Pandemic.
Up to 40% peak absenteeism Up to 40% peak absenteeism • Possibly greater for “frontline” public safety and service Possibly greater for “frontline” public safety and service
workersworkers
May last as long as 18 months with up to three May last as long as 18 months with up to three waves waves • Greatest impact in the first four monthsGreatest impact in the first four months
Critical functions often depend on contractors Critical functions often depend on contractors and vendorsand vendors
Social infrastructure: stressed but functionalSocial infrastructure: stressed but functional
Public Safety AgenciesPublic Safety Agencies• Law Enforcement Law Enforcement • FireFire• Emergency Medical ServicesEmergency Medical Services• Public Safety Answering Points (Dispatch Centers)Public Safety Answering Points (Dispatch Centers)• Public WorksPublic Works• Public HealthPublic Health
GovernmentGovernment• Human ResourcesHuman Resources• TelecommunicationsTelecommunications• Information TechnologiesInformation Technologies• Executive BoardExecutive Board
Private SectorPrivate Sector• UtilitiesUtilities• Medical Medical • ServiceService• Small businessSmall business
Planning Challenges: Planning Challenges: What are Essential Functions?What are Essential Functions?
Those programs or people that enable Those programs or people that enable an organization:an organization:• Provide vital servicesProvide vital services• Exercise civil authorityExercise civil authority• Maintain safetyMaintain safety• Sustain the economySustain the economy
ExamplesExamples• CommunicationsCommunications• EvacuationEvacuation• ShelterShelter• Medical servicesMedical services• WaterWater• TransportationTransportation
Planning ChallengesPlanning Challenges
Category ICategory I• Essential - must be at workEssential - must be at work
Category IICategory II• Essential - can work at homeEssential - can work at home
Category IIICategory III• Non-essential - can work at homeNon-essential - can work at home
Category IVCategory IV• Non-essential – no need to work at homeNon-essential – no need to work at home
Planning ChallengesPlanning Challenges
Category I Needs:Category I Needs:• Social DistancingSocial Distancing• Personal Protective Equipment (PPE)Personal Protective Equipment (PPE)• Hygiene EducationHygiene Education• Spread among shifts, work spacesSpread among shifts, work spaces• Employees clean areas frequentlyEmployees clean areas frequently• Eliminate all face-to-face meetingsEliminate all face-to-face meetings• Reduce/Eliminate contact with publicReduce/Eliminate contact with public
Planning ChallengesPlanning Challenges
Category II Needs:Category II Needs:• Broadband connectionBroadband connection• County sponsored computersCounty sponsored computers• Work from home 1 day/month Work from home 1 day/month • Demonstrate ability in advanceDemonstrate ability in advance• County IT support for the homeCounty IT support for the home• Internet capacityInternet capacity
Planning ChallengesPlanning Challenges
Category III and IV:Category III and IV:• Not working? How long do you pay Not working? How long do you pay
them? Partial pay?them? Partial pay?• Benefits?Benefits?• Bargaining unit agreements?Bargaining unit agreements?• Other roles?Other roles?
Planning ChallengesPlanning Challenges
Other issues:Other issues:• Employees refuse to come to work?Employees refuse to come to work?• Family sick but employee is well – come to Family sick but employee is well – come to
work?work?• Getting sick – workers comp issue?Getting sick – workers comp issue?• Day care?Day care?• Jobs with face-to-face public exposure – Jobs with face-to-face public exposure –
liability?liability?• Restrict travel on days off?Restrict travel on days off?• Communicating with employeesCommunicating with employees• Updated contact infoUpdated contact info
Planning Challenges: Public InfoPlanning Challenges: Public Info
Define role of senior managementDefine role of senior management Write plan and seek approvalWrite plan and seek approval Cost estimate to implementCost estimate to implement Commitment to Plan DevelopmentCommitment to Plan Development FundingFunding On going processOn going process
Virtual EOC – Distributed OperationsVirtual EOC – Distributed Operations• TelecommunicationsTelecommunications• Conference callsConference calls• Web meetingsWeb meetings• E-mailE-mail• Web siteWeb site
Succession planning (Continuity of Gov’t)Succession planning (Continuity of Gov’t)• EOC teamEOC team• Senior executives Senior executives
Planning Challenges: Planning Challenges: Implementing the PlanImplementing the Plan
Employee educationEmployee education Supplies and equipmentSupplies and equipment Planning team tabletop exercisePlanning team tabletop exercise Test and validateTest and validate
• Work from homeWork from home• TelecommunicationsTelecommunications
EOC tabletop exerciseEOC tabletop exercise Management status briefingsManagement status briefings
Planning AssumptionsPlanning Assumptions• Time PeriodTime Period• Prevention and TreatmentPrevention and Treatment• StaffingStaffing• Vendors of services and/or productsVendors of services and/or products
Plan ElementsPlan Elements
Prepare stagePrepare stage• Authorities and ProtocolsAuthorities and Protocols• Operations AssessmentOperations Assessment• Job FunctionsJob Functions• Pandemic PoliciesPandemic Policies• Product and Services VendorsProduct and Services Vendors• Employee CommunicationsEmployee Communications• Infection Control and PreventionInfection Control and Prevention• Client CommunicationsClient Communications
Plan ElementsPlan Elements
Response StageResponse Stage• Activation and CommandActivation and Command• OperationsOperations• Job FunctionsJob Functions• Pandemic PoliciesPandemic Policies• CommunicationsCommunications• Infection ControlInfection Control
Evacuation plans for medical Evacuation plans for medical communitycommunity
Formalized mutual aid plans for Formalized mutual aid plans for regional, state and federal regional, state and federal resourcesresources
Permanent staffing dedicated to Permanent staffing dedicated to emergency managementemergency management
What can you do nowWhat can you do now Stay informedStay informed Have a planHave a plan Keep a list of emergency services Keep a list of emergency services
numbersnumbers Add to your current emergency Add to your current emergency
supplies kitsupplies kit Take care of yourselfTake care of yourself Have a plan for work and schoolHave a plan for work and school Be prepared to care for someone Be prepared to care for someone