Panasonic Tupperware Redemption microsite

Wireframes and Functional Specification for

Panasonic TupperwareRedemption microsite

Version Control Draft 1 - 20 July 09version 2.1 - 21 July 09version 3 - 24 July 09

Primary Contact:Matthew [email protected]

Reviewed byPeter [email protected]

Adrenalin InteractiveLevel 1, 43 Booth Street, Annandale NSW 2038+61-2-8572 8999

Overview:

This document outlines the functionality and on-line deliverables that constitute the online redemption process for participation in the Panasonic microwave promotion.

Scenario:User loads the redemption landing page as instructed by POS or associated material.

Primary option is to go to page to make a selection of tupperware.

Secondary options to review T&C’s, privacy, FAQs and to follow up on order.

On product page, user is presented with 4x promoted, primary choices (Quick Picks) OR link to browse other products.

Catalogue of other products divided into categories as per Tupperware Catalogue, presenting a page of thumbnails from which to choose. 30-40 items in addition to quick picks.

Product drill-down to include larger picture option, possibly individual record page.

User makes selection and completes form containing personal details

User presented with Thank You page, instructing them to print this page with the order details

Simultaneously, user sent email with order details and link to web page that will show the status of their order.

Fulfilment team generates reports and sorts via database access to back end.

Panasonic Call Centre has login to search for a registration and report on status - read only.

Panasonic receives spreadsheet reports issued weekly for registrations tracking and product ordering requirements.

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Functional Specification for: Panasonic Tupperware Redemption site

1.0 Landing Page

1.0.1 Check Your Order

Privacy

FAQs

Con�rm requirements dialoguepop up with ‘continue’

1.2 Prize page with4x Quick Picks

1.5 Rego/order form

1.6 Order Con�rmationprint option

thank you

1.3 Catalogue Browsing

2.0 Admin Login

3.0 Admin Report for ful�llment

2.1 Call CentreRecord Search

Panasonic Tupperware Redemption WebsiteV.3 24 July 09

Terms & Conditions

1.4 Individual Product Record

...more orderorder

Email with copy dispatched,includes link to check on order

Adrenalin Report Chron Scripts:Registrations to date and status - emailed weeklyList of product to be ordered - emailed weekly

(Panasonic) Adrenalin

Admin links (Footer?)

‘do you have a printer dialogueif yes, instruct A, if no, then B

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Version 3 - 24 July 2009Adrenalin Interactive 2009

Page Notes

Check on order • FAQs • Terms & Conditions • Privacy

1.0 Landing Page

Promotional Copy on Microwaves and PromoImages of Microwaves and Tupperware as per POS materials and display

Instructional Copy

Link: Claim your tupperware

Page serves as an introduction and identification page, supporting the promotional art direction.

Footer or otherwise integrated global links for administration.

Main feature is to welcome customer and gain entry to claim phase.

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Page Notes


Pop Up windows

To complete a tupperware claim, you will 1. need a COPY of your purchase receipt.2. the model number of the microwave purchased3. the date and location of the purchase

Terms & Conditions?

Do you want to proceed? Yes No

Popup window following “Select”

User queried that they have the actual receipt necessary to proceed with the promotion.

If they check yes, they proceed, if they select no, they return to the home page.

Copy:To complete a tupperware claim, you will 1. need a COPY of your purchase receipt.2. the model number of the microwave purchased3. the date and location of the purchase

Verification

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Page Notes


1.2 Product Selection Page

Feature Image 4x Quick Picks, in custom designed graphicsCustom built, image rich page. Manually managed.

Secondary links to browse entire catalogue

Page features main image of quick picks with method to select option - imagemap, mouseover on flash, dropdown.

Changes to quick picks will require new images and update to database.

Secondary link for users to browse all products in the catalogue.

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Page Notes


1.3 Catalogue Page

Home • Quick picks

Name - Model #Basic description in only a few wordsORDER more...









Catalogue

Catalogue PageAll products for users to browse and choose.

Top Nav to choose other categories or go back.

Direct “Order” link, or “...more” link for more information about product.- Short description expanded in “...more”(is 30 characters to the nearest full word?)- Small picture becomes larger in “...more”

All products on one page scrolling down.

Quick Picks included in catalogue by natural sort.

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Page Notes


1.4 Individual Product Record rollover

Large Pic

Product Name

Description in detail carried over several lines containing much more detail than the short thumbnail description, this is the full text as taken from the catalogue and goes into detail about the product beyond just the basic descriptionmodel number XXXXXXXX

Mouseover popup,

(out) When inspecting the thumbnail catalogue, the user has the option to ‘order’ or to follow a link for “...more”.

If they select more they get a bigger record of the product, containing a larger picture, and a more complete detailed description of the product.

v3 - remove “...more” link and on mouse over of thumbnail or text, larger imaged appears with name, description and model number at end, as small pop up, not page.

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Page Notes


1.5 Order Form

Name*Surname*Address 1*Address 2Suburb* State (dropdown)*Postcode*Preferred Contact (one required)*- area code + phone- mobileEmailConfirm Email(Panasonic will confirm receipt of order via email)

Claim IDModel Purchased (dropdown)*Where Purchased (dropdown)*

When Purchased (Date)

Your Order: Model# and NameInstructions to complete form, print copy on completion and submit with receipt for product.

Order Form -* mandatory:

Additional User Record fields for administration

Item selected from Tupperware (in title)

Not visible in order form:Status

Cancel takes user back to home page

YES I would like toreceive informationfrom Team Panasonic (opt in)

Tupperware Pic

Submit Button Cancel Button

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Page Notes


Dialogue Boxes to walk through process

Popup window following “Select”

“Do you have a printer” Y/N or back

Y - “Print the following order form, attach a copy of your receipt, and mail it to the address on the order form”. Back or Next

NEXT - “Yes, I understand that I must attach a copy of my receipt to the printed order form and mail them to the specified address to validate my claim”. Tick box “Yes” or back.

N - “Write the order number from the following order confirmation page, your name, address and contact number on a copy of your receipt, and mail it to the address on the order form”. Back or Next

NEXT - “Yes, I understand that I must write the order number from the order confirmation page, my name and contact number on a copy of my receipt and mail them to the specified address to validate my claim”. Tick box “Yes” or back.

2 Stage dialogues to confirm understanding of the process: (order number on page must be visible beneath dialogue box)

Following page, order confirmation

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Page Notes


1.6 Confirmation Page

Order Confirmation

Confirmation Page

Reports Product Ordered

User presented with results of order form, just completed

Instructions on next steps

Link to Print Record

(Reiteration of personal details and order)

Product Name & Model#NameSurnameAddress 1Address 2SuburbState (dropdown)PostcodePreferred Contact (one required)- area code + phone- mobileEmail

Model Purchased (dropdown)Where Purchased (dropdown) When Purchased (date)*

Instructions that process is almost complete and they should print / post the order.Postal address for return

Claim ID#

PRINT LINK • Finish

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Page Notes


Thank You Page

Thank You for participating in the promotion

Please allow 28 days for delivery from receipt of your posted claim.

Thank you Page

Please allow 28 days for delivery.

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Administration Requirements

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Page Notes2.0 Admin Login Page

Basic Art Direction for Admin users

Username FieldPassword Field

Login Button

Page that allows call centre users to log in and search for registrations.

One generic user account for each stakeholder group.

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Page Notes


2.1 Call Centre Search Page

Search: _________________(Search by full or partial: name surname, claim ID#, address1, suburb, postcode, phone number or mobile, email address.)

User Record DisplayProduct Name & Model#Name*Surname*Address 1*Address 2Suburb* State (dropdown)*Postcode*Preferred Contact (one required)*- area code + phone- mobileEmail*Confirm Email*

Model Purchased (dropdown)*Where Purchased (dropdown)* When Purchased (date)

Status1 - dateStatus2 - dateStatus3 - date

Any Notes entered bythe fulfilment house.

Opt in

Read only report based on search.May need to list multiple results by nameshows status and date

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Page Notes


1.0.1 Check on Order Page

Search: _________________(Search by claim ID#)

User Record DisplayProduct Name & Model#

SurnameSuburb

Status1 - dateStatus2 - dateStatus3 - TBA

User chosen link: Check on order must enter search by ID#

If used link in notification email, the field is populated already.

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Page Notes3.0 Fulfilment Management - Workflow and Reporting

These pages managed directly by fulfilment house. They will use the most economical technology to provide reporting and editing capability, and work directly via the database.

Need to report on:Registrations by date range and statusProducts selected totals by date range

Need to edit:Product RecordsUser Registration Records

Need to advance through workflow:1. Order Placed2. Validated OR Pending (either or choice)3. Order Dispatched

Report Deliverables for Adrenalin

Emailed CSV reports, sent by chron scripts that runat 7 day intervals, or similar.

Weekly Product Order List:- New products ‘validated’ that week for order.- Full product record, including CST- Not cumulative, just for that week.

Registrations List- cumulative report on all registrations.- Includes all fields, including current status

Fulfilment House will design as required.

Key Deliverables

Record Management:Registrations management and editingProduct management and editing

Reporting:Order List: Weekly list of validated orders BY PRODUCT to order from TupperwarePick List: Weekly list of validated orders BY CUSTOMER to allocate product received via order list.

Registrations: cumulative report on all registrations, including order details and status

v.3 Budget Report = Running total of products ordered by model number + by validated claims and $ value, and by un-validated claims and $value. With grand totals at baseline.

ALL Reports should contain complete user records, all fields, excluding some control fields.

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Page Notes3.0 Fulfilment Management - Product Management

These pages managed directly by fulfilment house. They will use the most economical technology to provide reporting and editing capability, and work directly via the database.

Need to:Edit Product Record fields- edit- delete- new- save

Mark: “locked”- product shows “Sold Out” on user front end.

Mark “Featured”- product becomes record for quick pick- product may still be displayed in category sorts- images remain part of record, but custom feature image on quick picks page will provide alternative display.

NOTE: Must define method of carrying variable if we use flash. Image map may be better alternative.

Fulfilment House will design as required.

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Technical Clarifications

Automated Emails (All plain text)

1. From: Website To: UserConfirmation of order containing full record as entered.Link to check up on order via automated page.

2. From Website To: Adrenalin --> [email protected] Product Order List:- New products ‘validated’ that week for order.- Full product record, including CST- Not cumulative, just for that week.

3. From Website To: Adrenalin --> [email protected] List- cumulative report on all registrations.- Includes all fields, including current status

4. 0n validation of a claim, user is sent a courtesy message saying their claim has been validated by the receipt of their proof of purchase receipt.

Bounces (return address): TBA

Workflow Progression Labels

1. “Claim Registered - awaiting mailed receipt”User has registered via site, and placed an order

2. a. “Receipt Received, Tupperware Ordered” OR b. “Receipt Received, Please Contact Us on xx xxxx xxxx (either/or choice) IF receipt received via post, and validated, option a, IF other events delay validation or fulfilment, option bAND reason for pending added to notes.

3. Tupperware DispatchedOnce the validated orders have been ordered, picked and packed, records are marked completed as “DISPATCHED”

Constituents of a Model

For reporting, some of the products, especially Quick Picks, may contain several other products as elements, or constituents.When it comes to generating pick lists, the application has to know product “ADR1” = DL234, DL235 and 2x DL100 so it can generate a pick list of Tupperware model numbers only.

2 Stage dialogues to confirm understanding of the process: (order number on page must be visible beneath dialogue box)

“Do you have a printer” Y/N or back

Y - “Print the following order form, attach a copy of your receipt, and mail it to the address on the order form”. Back or Next

NEXT - “Yes, I understand that I must attach a copy of my receipt to the printed order form and mail them to the specified address to validate my claim”. Tick box “Yes” or back.

N - “Write the order number from the following order confirmation page, your name and contact number on a copy of your receipt, and mail it to the address on the order form”. Back or Next

NEXT - “Yes, I understand that I must write the order number from the order confirmation page, my name and contact number on a copy of my receipt and mail them to the specified address to validate my claim”. Tick box “Yes” or back.

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Version 4 - 5 August 2009Adrenalin Interactive 2009

Database Specification Overview

User Record

ID# Name Surname Address1 Address2 Suburb Validate as recommendedState Validate as recommendedPostcode Validate as recommendedArea Code 2 digitsPhone 8 digits?Mobile 10 digitsPreferred: area+phone or mobile by selectionemail confirm email compared, not stored model_purchased datasetproduct_ordered datasetStore dataset

Ordered Date autoValidated Date autoPending Date autoDispatched Date autoCurrent status Function of date Notes

Opt in Y/N

Product Record

Model # Name Description (short =x characters plus “…more” link?)Category datasetCost_buyCost_sell Pic thumbnail Locked Y/NFeature Y/NConstituents (list of other models contained, if used)

Datasets Model_purchased Products Ordered Stores Category 4x 40x TBA as per catalogue

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Art Direction: TBA

Copy Deck: TBA

Graphic Asset List: TBA

Development Schedule

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Version Tracking:v1 - 20 July 09v2 - 21 July 09 - sundry edits, inclusion of printer query dialogue, change to qualification dialogue, improved search function for call centres, flattening of catalogue structure.v2.1 - 21 July 09 - 2.1.1 Call Centre Search Page has expanded search parametersv3 - 24 July 09 - sundry edits. • Change back to 4x quick picks. Inclusion of new “Budget” report. • Change of labels for work flow through process. • “Do you have a printer” dialogue expanded to two stages. • New automated email sent once only to a user when their status changes to status 2,

receipt received and approved.

v4 - 5 August 09, Page 20Addition of “cost-sell” field in database to track the different price the tupperware is sold to panasonic from the price Adrenalin buys from Tupperware.

Panasonic Tupperware Redemption microsite

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