Panasonic Phone Assistant CTI Application Suite I = Computer Telephony Integration
Dec 26, 2015
PanasonicPhone Assistant
CTI Application Suite
CTI = Computer Telephony Integration
• Introduction
• Express Release Feature Highlights
– Phone Assistant Express
– Phone Assistant Status Express
– Phone Assistant Manager
• Pro Release Feature Highlights
– Phone Assistant Pro
– Phone Assistant Status Pro
– Phone Assistant Manager (Enhancements)
• Licensing
– Express (Bundled Version)
– Pro Trial mode
– Pro (Licensed) Version
– Option Modules
• Ordering
• Support contact
TopicsTopics
IntroductionIntroduction
Phone Assistant Series are intuitive PC-based productivity software applications that converges telephony capabilities with screen based presence, availability, and a variety of collaboration applications to simplify and enhance real-time communications for business users.
Phone Assistant applications combine the power of the Panasonic KX-TDA Hybrid IP PBX together with personal computers to provide Computer Telephony Integration (CTI) Solutions - allowing intuitive point-n-click operation for personal, team, and business productivity.
Applications have become the No.1 ‘Value-added’ reason
for business to Invest in PBX telephony systems.
Key to our future success is applications:- Add VALUE to PBX Sales and reposition as an I.T. Solution.
- Deliver End User PRODUCTIVITY gains to increase R.O.I
- Allow business decision makers (managers, supervisors, etc) to
use the applications to enhance business PRODUCTIVITY
- Deliver Admin/IT manager PRODUCTIVITY tools to maintain their
investment (PBX) in-house
- CONVINCE IT Managers that the System is I.T. Friendly.
Current Market Situation
Why Customers need applications ?
(Phone Assistant Introduction)
Phone ASSISTANT – End User•Phone Assistant Express (Bundle)•Phone Assistant Pro (Purchasable)
Phone STATUS –Manager/Team Leader•Phone Status Express (Bundle)•Phone Status Pro (Purchasable)
Phone MANAGER. – IT Manager (Bundle)
Phone Assistant Solutions
(Phone Assistant Introduction)
Phone Assistant SeriesPhone Assistant Series
Express Release Feature Highlights
Phone Assistant SeriesPhone Assistant Series
Express Release Feature Highlights
Phone Assistant Express
Key Benefits• View Colleagues -online presence and telephone status• ‘I want to…’ wizards for easy access to PBX features
e.g. Forward, DND, etc• Simple and intuitive point n click call control• View and Dial from PBX extension directory • Dial from user created contact lists• Get reminder of missed calls• View and sort call history• IP camera integration and control
Phone Assistant Express
(Phone Assistant Express Ver 1.0)
Enhance PBX functionality and Increase End User ProductivityEnhance PBX functionality and Increase End User ProductivityEnhance PBX functionality and Increase End User ProductivityEnhance PBX functionality and Increase End User Productivity
Online Presence and Status
Set your own online Presence to inform
colleagues that you are either: available,
busy, do not disturb, in a meeting, in a
conference, urgent only, and away.
See colleagues’ online presence and
telephone status before you make calls.
Automatic telephone status (Idle,
Fwd/DND, busy, ringing, disconnected)
controlled by PBX.
Improved EfficiencyImproved Efficiency
(Phone Assistant Express Ver 1.0)
“I want to” wizards ideal for new users. The following wizards are available:
I want to… - Forward my phone - Change my Presence - Edit my contacts - Change my options
Simple and IntuitiveSimple and Intuitive
‘I want to…’ wizards
(Phone Assistant Express Ver 1.0)
(Phone Assistant Express Ver 1.0)
Once a call has been established, this displays easy to use call control functions. These functions include:- Put call on hold- Screened transfer a call- Hang-up the call- Blind transfer a call
Call ControlSimple and IntuitiveSimple and Intuitive
IP Camera Integration
A Panasonic IP Camera can be Integrated into phone assistant. Multiple buttons are available to remotely control the camera. The controls include:- Tilt up/down- Pan left/right- Scan (left to right) - Zoom in/out
Camera images are available in three (3) resolution sizes. - 160 x 120 - 320 x 240 - 640 x 480
Simple and IntuitiveSimple and Intuitive
(Phone Assistant Express Ver 1.0)
Easy to useEasy to use
Contacts and Directories
Two telephone directories are available:
PBX extensions – All telephone extension numbers and names are displayed
PA Users - All extensions running Phone Assistant are displayed.
Both lists can be sorted by both name and number.
Contacts from both lists can be added to personal contact list via ‘Drag & Drop’. Users can add, edit, and delete contacts.The list can be sorted to show Business, Private, and All contacts.Users presence and status is shown in the contact list.
(Phone Assistant Express Ver 1.0)
Call History ControlAdded ValueAdded Value
(Phone Assistant Express Ver 1.0)
Call history can be sorted into the following categories at the press of a button:- All calls (last 40 entries)- Incoming missed calls (last 10 entries)- Incoming answered calls (last 10 entries)- Outgoing missed calls (last 10 entries)- Outgoing answered calls (last 10 entries)
Each type of call history can also be filtered by date/time, caller ID, called ID, category, or length of call.
Calls can be made from history log entries using right-click and telephone numbers can be saved as contacts
Phone Assistant SeriesPhone Assistant Series
Express Release Feature Highlights
Phone Assistant Status Express
Key Benefits:
Provide Team Leaders/Supervisor:
• Monitor Team in Real-time
• Monitor Call history of Individual and Team
• Barge-in to calls
• Take-over calls
Phone Assistant Status Express
(Phone Status Express Ver 1.0)
To strengthen PBX argument and help sell PBX.To strengthen PBX argument and help sell PBX.
Target: Empower Supervisor/Team Leader.Target: Empower Supervisor/Team Leader.
To strengthen PBX argument and help sell PBX.To strengthen PBX argument and help sell PBX.
Target: Empower Supervisor/Team Leader.Target: Empower Supervisor/Team Leader.
Selected extensions are monitored by the supervisor and call details are displayed in the information panel:- Call Status- Online Presence- Direction of call Inbound/Outbound- Caller ID details- Call duration- Status duration
(Phone Status Express Ver 1.0)
Real Time MonitoringBetter IntegrationBetter Integration
(Phone Status Express Ver 1.0)
Call History
A selected extensions call history can be sorted into the following categories at the press of a button:- All calls (last 40 entries)- Incoming missed calls (last 10 entries)- Incoming answered calls (last 10 entries)- Outgoing missed calls (last 10 entries)- Outgoing answered calls (last 10 entries)
Each type of call history can also be filtered by date/time, caller ID, called ID, category, or length of call.
History can also be shown for All monitored extensions.
View employee / team call historyView employee / team call history
(Phone Status Express Ver 1.0)
Barge-in Calls
Supervisors can Barge-in to selected monitored calls.
A Conference Call is setup – allowing supervisors to communicate with all parties.
Barge-in to selected callsBarge-in to selected calls
(Phone Status Express Ver 1.0)
Take Over Calls
Supervisors can Take Over selected monitored calls.
Selected call is removed from the internal user (e.g. new employee) and transferred to the supervisor.
Take Over to selected callsTake Over to selected calls
Phone Assistant SeriesPhone Assistant Series
Express Release Feature Highlights
Phone Assistant Manager
(Phone Manager Ver 1.0)
Key Benefits:• Browser based administration• Ideal for System Administrator to manages PBX System and Extensions
Phone Assistant ManagerTo strengthen PBX argument and help sell PBX.To strengthen PBX argument and help sell PBX.
Target: Empower Administrator or IT manager.Target: Empower Administrator or IT manager.
To strengthen PBX argument and help sell PBX.To strengthen PBX argument and help sell PBX.
Target: Empower Administrator or IT manager.Target: Empower Administrator or IT manager.
• Key System settings• Key Ext Settings
Phone Assistant ManagerBetter IntegrationBetter Integration
Phone Assistant SeriesPhone Assistant Series
Pro Release Feature Highlights
Phone Assistant SeriesPhone Assistant Series
Pro Release Feature Highlights
Phone Assistant Pro
Phone Assistant Pro has the same features as Phone Assistant Express (1.1) with many new and improved features.
Improved:• Conference room (initiator) • 128 Phone Assistant Users• Absent message follows Presence• Call History unlimited with search• 100 groups in contact list
New:• Outlook Integration• IP Softphone Module• Call Recording
Phone Assistant PRO (ver 1.1)
(Phone Assistant PRO Ver 1.1)
To sell powerful productivity tools, empowering End User.To sell powerful productivity tools, empowering End User.To sell powerful productivity tools, empowering End User.To sell powerful productivity tools, empowering End User.
Absent Message follows presence
When a PA user changes their online presence, absent messages automatically changes to same as selected presence.
(Phone Assistant PRO Ver 1.1)
Better IntegrationBetter Integration
Call History (unlimited) with Search
(Phone Assistant PRO Ver 1.1)
The number of history log entries that can be viewed is only limited by available PBX call data.
History log entries can be searched via text input box located on History tab.Call history log entries can be searched by - Number, - Date, - Time, - Length of call
Add ValueAdd Value
Easy to useEasy to use
Contact List Groups
PA contact list can be sorted into groups. Preset groups include: Business, Private, and All contacts.
Users can create and name new groups.
A total of 100 groups can be defined by users.
(Phone Assistant PRO Ver 1.1)
Outlook Integration
(Phone Assistant PRO Ver 1.1)
Microsoft Outlook contacts can be integrated into Phone Assistant. The contact details appear under contacts tab.
Once MS Outlook contacts are linked, users can dial any Outlook contact from Phone Assistant.
Add ValueAdd Value
IP Soft phone Module (KX-N9101X)
(Phone Assistant PRO Ver 1.1)
IP Softphone is an additional module that can be installed as a plug-in module.
Users that have the module installed can make calls directly from the softphone without the need of a physical phone.
The user’s laptop acts as an IP phone.
Requirements:
- Mic/Headset required on PC
- TDA PBX with IP EXT16 Card
- PC connected over IP Network
Remote/Home workerRemote/Home worker
Phone Assistant SeriesPhone Assistant Series
Pro Release Feature Highlights
Phone Assistant Status Pro
Phone Assistant Status Pro has the same features as Phone Assistant Status Express (1.1) with many new and improved features:
Improved :• Monitor ALL 128 user in Real-time • Unlimited Call history of all users with search• Built In Basic Reports• CSV Export for Report
New• Listen in• Call Recording
Phone Assistant Status Pro
(Phone Status PRO Ver 1.1)
To strengthen PBX argument and help sell PBX.To strengthen PBX argument and help sell PBX.
Target: Empower Supervisor / Manager / Team LeadTarget: Empower Supervisor / Manager / Team Lead
To strengthen PBX argument and help sell PBX.To strengthen PBX argument and help sell PBX.
Target: Empower Supervisor / Manager / Team LeadTarget: Empower Supervisor / Manager / Team Lead
Built-in Basic Reports
(Phone Status PRO Ver 1.1)
A basic report of a selected extensions call history is displayed within the report tab.
Add ValueAdd Value
CSV Export for Reports
Basic history report data can be exported as CSV file to use with external 3rd party report software
(Phone Status PRO Ver 1.1)
Add ValueAdd Value
Listen-in
Supervisors can listen-in secretly to monitored calls.
(Phone Status PRO Ver 1.1)
Add ValueAdd Value
Call Recording
(Phone Status PRO Ver 1.1)
Calls can be recorded directly to PC Hard Drive at the press of a button. Recordings can be accessed via the History tab
Add ValueAdd Value
Phone Assistant SeriesPhone Assistant Series
Pro Release Feature Highlights
Phone Assistant Manager (Enhancements)
Phone Assistant Manager
Future planned Key Enhancements:• Program each user• Remote extension lock• Flexible key assignment
To sell PBX productivity empowering administrator (IT Manager)To sell PBX productivity empowering administrator (IT Manager)To sell PBX productivity empowering administrator (IT Manager)To sell PBX productivity empowering administrator (IT Manager)
Product Description License Remarks
KX-NCS1100XPhone Assistant Express Bundle Free
KX-NCS1200X Phone Status Express Bundle Free
KX-NCS1301X Phone Manager Bundle Free
KX-NCS1101X Phone Assistant Pro 1 Licence Sold
KX-NCS1105X Phone Assistant Pro 5 Licence Sold
KX-NCS1110X Phone Assistant Pro 10 Licence Sold
KX-NCS1201X Phone Status Pro 3 Licence Sold
KX-NCS9101 PA IP Softphone 3 Licence Module for PA Pro
Ordering – Product Line-up
LicensingLicensing
• Express Version is bundled FREE with all Panasonic KX-TDA30/100/200/600 PBX products
– Maximum 15 PA Express simultaneous logins allowed
– Maximum 3 PA Status Express simultaneous logins allowed
• PRO version requires Purchased License
– Maximum 128 PA Pro simultaneous logins allowed
– Maximum 8 PA Status Pro simultaneous logins allowed
• PRO Trial mode
– Full feature as PRO for 60 days from date of installation
– License required after 60 daysNote: License is entered in PA Manager and controlled by PA Server
Let Sales Begin!Let Sales Begin!