Dec 23, 2015
CONFLICT OF INTEREST__x__I do not have any potential conflicts of
interest to disclose, OR____I wish to disclose the following potential
conflicts of interest:
Type of Potential Conflict/Details of Potential Conflict
____Grant/Research Support____Consultant____Speakers’ Bureaus____Financial support____Other
OBJECTIVES
Explain the Importance of EmployeeSatisfaction
Illustrate Areas That Can Increase Employee Satisfaction
Discuss Why Facilities Fall Short with Employee Satisfaction
FACTS TO KNOW
Company’s Largest Expense & Greatest Asset Is:
“Employees”
Reimbursement Directly Related to Patient Satisfaction Scores (ACOs)
Increased Employee Satisfaction=
Increased Patient Satisfaction
A) WHY IS IT IMPORTANT???
Better Quality Care for Less $
Must Increase Revenue via Optimal Reimbursement
Must Retain Employees / Decrease Turnover
Employee Engagement #1
Not Have Employees That Are “Viruses”
VALUE OF EMPLOYEE ENGAGEMENT
www.talentkeepers.com
B) AREAS OF FOCUS
Communication/Feedback
Reward / Recognition
CEU Options
Career Ladders
Orientation &
Training
Work-Life Balance
COMMUNICATION / FEEDBACK
“The single biggest problem in communication is the illusion that it has taken place.” –George Bernard Shaw
Most Important Skill in Toolchest
Upward & Downward
Listening
Rounding / Coaching & Gaining Trust
COMMUNICATION / FEEDBACK
Towel Monkey
REWARD / RECOGNITION
Public Acknowledgement
Personal Thank-You Notes
Attractive Rewards
ORIENTATION / TRAINING
Organized
Detailed &
Updated
Great Mentoring
CEU OPTIONS Reimbursement Possibilities
Company Provided Options
Paid Time Off Provisions
Scheduling Adjustments
Free Web-Based Offerings
CAREER LADDERS
Mgmt
Staff
Vertical
Scoring Technologi
st
Acquisition Technologis
t
Horizontal
HIGH INTENSITY WORK TEAMS
Involving Employees via Teamwork Opportunities
Provides Empowerment
Increases Trust
Employees Participate in Activities & Have a Say in Their Day-to-Day Work
WORK-LIFE BALANCE
Enhances Life Outside of Work
Wellness Programs
Flexible Schedules
Employee Assistance
C) EMPLOYEE SATISFACTION... MAKING IT WORKIf It’s So Easy, Why Do We Sometimes
Fail?
Accountability
Consistency
Lack of Importance
Other Tasks to Complete
IMPORTANT TAKEAWAYS:
Utilize Satisfaction Tools
Evaluate Outcomes
Provide Leadership / Guidance
Create the Atmosphere That Allows Employees to Do a Productive Job
QUESTIONS