Paharpur Business Centre has published its 7th Corporate Sustainability Report

Copyright © 2013 Chemical & Metallurgical Design Co. Ltd. All rights reserved. Sustainability Report 2013 |1


SHAPING FUTURE


GREEN PBC


CONTENT

S. No. Topics Page No. 1. Letter from the Director & CEO

5-8

2.

GRI Content Index 9-18

3.

Company Profile 19-20

4.

Report Profile 21-22

5.

Service Portfolio 23-26

6.

Organizational Structure 27-31

7.

Our Mission & Vision 32-33

8.

International Certifications & Management System Policies 34-43

9.

Awards 44

10.

Commitment to UN Global Compact 45

11.

Stakeholder Engagement 46-54

12.

Reporting Methodology & Material Issues 55-56

13.

Social Accountability & Our commitment to safety 57-80

14.

Environmental Performance 81-99

15.

Social Initiatives & Performance 100-111

16.

Economic Performance 112-117

17.

Customer Satisfaction Survey – Product Responsibility 118-119

18.

The Road Ahead 120

19.

Buzz About PBC 121-125

20.

Image Source 126

21. Application level

127-128

22. Feedback form for Sustainability Report

129-130


Care for Environment is a Business Imperative……

April, 2014.

I am delighted to present Paharpur Business Centre’s (PBC), 7th Corporate Sustainability Report and to share

our progress with all our Stakeholders and Business Partners.

It is also available on our web site www.pbcnet.com

PBC has endeavored to contribute to the sustainable growth and development of its stated business

objectives.

PBC has played a pioneering role in revolutionizing the concept of office space and convention facilities that

include training, recruitment, Night BPO and meeting room business areas and integrating it with its many

environmental and social practices.

This has received widespread appreciation and recognition from various quarters.

Our report states our single-minded goal to be an exemplar SmE in Triple Bottom line Performance.

All our energies, objectives and strategies are directed towards meeting our triple bottom line performance in

a sustained and profitable manner. We are extremely sensitive to the fact that we need to operate within the

principles of ‘Corporate Governance’ and therefore be accountable, transparent and responsive to the needs

of primary stakeholders.

It is difficult but not impossible to conduct strictly

honest business.

- Mahatma Gandhi

FROM CEO’S DESK

http://www.pbcnet.com/


Our stakeholder engagement program and our various social and environmental initiatives are aimed at

achieving our business goals in a sustained manner.

Delhi has been in the news lately as being more polluted than Beijing. The PM 2.5 and Ozone levels in the

ambient air, especially between October and March every year, are said to be at unhealthy levels. This can be

detrimental for health, especially for children and seniors and affect one’s productivity.

I would like to specially mention our new business vertical: Breathe Easy™.

It offers cost effective, frugal engineered solutions to improve indoor air quality for Shopping Malls, Office

Buildings, Schools, Embassies, Hotels, Homes and Small Offices.

We have learned how to “Grow our own fresh airTM” using green plants. We use specific plants for bedrooms,

living areas and for removing Volatile Chemicals, such as Benzene and Formaldehyde. They are grown in sterile

soil or in hydroponics.

By achieving improved Indoor Air Quality meeting ASHRAE standards, in otherwise polluted air surroundings,

we are able to reduce our energy bills by > 10% as we need to cool or heat less ambient air fed into the area,

and yet meet the standards.

It improves our health and productivity while directly reducing our operating costs.

Hence, we see that there is also a business imperative in improving our indoor air.

PBC is also a BEE rated 5 star building with an average energy consumption of 28 wh /hr / sqm. It is currently

operating at 22 wh /hr / sqm. This reduction is partially due to the IAQ initiatives taken by us.

We are also a USGBC LEED Platinum building. It is the first, in India, to achieve this for existing buildings

(O&M) in 2010.

Over the years, we have strived hard to create an exciting, healthy and a robust workplace for our employees,

a value proposition for our clients and a viable profit making business model for our shareholders. It is a

known fact that employees who are satisfied with their organization’s belief and commitment to its

environmental and social responsibilities, are likely to be more positive, more engaged, more efficient and

therefore, more productive.

In fact, high performance is more than an aspiration for the work we do, with and for our clients.

Collaboration is the key to sustainable business.

Our report clearly demonstrates this aspect of our business strategy.

An engaged and satisfied workforce contributes to enhanced business results and overall prosperity and well

being of an organization.

Care for the environment tops our list of material issues. We accord top priority to care for environment

because we strongly feel that it alone can facilitate the growth trajectory, making us globally competitive,

innovative, resource efficient, inclusive and sustainable.


It’s been our constant endeavour to address the issues that are material to us, our important stakeholders, to

our business and in line with the ‘Triple bottom line approach.

The triple bottom line (TBL) consists of three Ps: People, Planet & Profit. It aims to measure the financial,

social and environmental performance of the corporation over a period of time. Only a company that

produces a TBL is taking account of the full cost involved in doing business.”

We also reiterated our belief in ‘Gender Equality & Gender Mainstreaming’, by becoming the first mSME to

sign up for UN Women’s Empowerment Principles (WEP), in 2012.

An important achievement has been the certification for Energy Management Systems at PBC with ISO 50001:

2011 in 2013, perhaps the first Business Centre in the country to achieve this coveted ISO certification, aimed

at managing and reducing our energy & carbon footprint.

This has given a new dimension to our Energy Conservation Program and has further helped us in optimizing

our energy efficiency initiatives.

This is our sixth ISO certification.

Since our inception, we have always believed in conducting our business in a systematic and in a process

oriented manner and for this we have had clearly defined SOPS that are dynamic in nature and change as per

the business environment and requirements.

UN Global Compact is another concept that we most strongly adhere to and have been signatories to it since

2003. These are the guiding principles of our business and form an intrinsic part of our Corporate Governance.

This report addresses all the ten universally accepted principles and how we have tried to internalize them in

our day to day business.

It is an inherent part of our Business Excellence Model.

We also realize the importance of reporting and therefore believe in the reporting framework provided by

GRI.

At PBC, material issues are clearly identified and defined, achieving optimum energy and water efficiency,

health, safety and well-being of our people and occupants, maintaining mountain fresh air quality of our

indoor air, meeting our financial goals, leveraging green and clean technology to meet the climate change

challenges, engaging more aggressively with our primary stakeholders and strategizing to reach out to the

ones who did not figure in the primary quadrant of our stakeholder mapping process.

Last but not the least, strategizing for implementing innovative ways to remain profitable and consistently

enhance our top line and bottom line, despite challenges thrown as a result of economic downturns and a not

so robust market scenario.


During the last couple of years we have taken a lot of additional initiatives to further strengthen our triple

bottom line performance.

PBC has significantly contributed to the sustainable growth and development of its stated business objectives,

as is evident in our report and in that sense the past two years have been important and very challenging

years for us. A special focus in the last few years has been on the health and safety aspects of our building

occupants and customization of our processes relating to Clients, Employees, and Visitors.

We have taken a lot of initiatives, evident in the course of this report, that benefit the occupant health, safety,

happiness and productivity.

A corporate social responsibility mindset is not created in a short span of time; it takes a lot of determination,

belief in the tenets of responsible business and above all effective execution across the business verticals of

this shared business endeavor.

We hope that this report will once again open the engagement process, as we share our business

achievements with you by way of this report and hope you find the report useful, insightful and informative.

I take this opportunity to extend my heartfelt thanks to all our important stakeholders, especially the PBC

team that has stood committed to our inherent principles - care for people, environment and responsible

business.

We thank our vendors and suppliers who have played an important role in making our innovations a reality

and helping us meet our environmental related goals and objectives.

We thank and reach out to our esteemed clients, who have supported our causes and encouraged us to move

ahead in the direction of corporate social responsibility.

My firm belief is to be passionate about what we believe in, play to our strengths, focus on our circle of

influence and recognize that learning is a life-long exercise.

This has been our ‘mantra of success’ for more than two decades now.

Your views and feedback are important to us and we look forward to it, as we believe that we can create value

by learning from all our stakeholders.

Best wishes for a successful financial year ahead.

Kamal Meattle

Chief Executive Officer


G3 Content Index - GRI Application Level B Application Level B

STANDARD DISCLOSURES PART I: Profile Disclosures

REPORT FULLY ON THE BELOW SELECTION OF PROFILE DISCLOSURES OR PROVIDE A REASON FOR OMISSION

1. Strategy and Analysis

Profile Disclosure Disclosure

Level of reporting

Location of Disclosure

1.1 Statement from the most senior decision-maker of the organization. Fully Page No. 5-8

1.2 Description of key impacts, risks, and opportunities. Fully Page No. 29-30

2. Organizational Profile


Level of reporting


2.1 Name of the organization. Fully Page No. 19-20

2.2 Primary brands, products, and/or services. Fully Page No. 23-26

2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. Fully Page No. 27

2.4 Location of organization's headquarters. Fully Page No. 19

2.5

Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. Fully Page No. 19

2.6 Nature of ownership and legal form. Fully Page No. 19

2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). Fully Page No. 20

2.8 Scale of the reporting organization. Fully Page No. 19

2.9 Significant changes during the reporting period regarding size, structure, or ownership. Fully Page No. 21

2.10 Awards received in the reporting period. Fully Page No. 44

3. Report Parameters

GRI INDEX



Level of reporting


3.1 Reporting period (e.g., fiscal/calendar year) for information provided. Fully Page No. 21

3.2 Date of most recent previous report (if any). Fully Page No. 21

3.3 Reporting cycle (annual, biennial, etc.) Fully Page No. 21

3.4 Contact point for questions regarding the report or its contents. Fully Page No. 22

3.5 Process for defining report content. Fully Page No. 21-22, 55-

56

3.6

Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance. Fully Page No. 21-22

3.7 State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope). Fully

Page No. 21-22, 55-56

3.8

Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. Fully Page No. 21-22

3.9

Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols. Fully Page No. 21

3.10

Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods). Fully Page No. 21

3.11

Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. Fully

Page No. 21-22, 55-56

3.12 Table identifying the location of the Standard Disclosures in the report. Fully Page No. 9-18

3.13 Policy and current practice with regard to seeking external assurance for the report. Fully Page No. 22

4. Governance, Commitments, and Engagement


Level of reporting


4.1

Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. Fully Page No. 27,31

4.2 Indicate whether the Chair of the highest governance body is also an executive officer. Fully Page No. 28,31

4.3

For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. Fully Page No. 28

4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Fully Page No. 28

4.5

Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance Fully Page No. 66


(including social and environmental performance).

4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. Fully Page No. 28

4.7

Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics. Fully Page No. 28

4.8

Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Fully Page No. 32-43

4.9

Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. Fully Page No. 66

4.10

Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. Fully Page No. 28

4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. Fully Page No. 28

4.12

Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. Fully Page No. 34

4.13

Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic. Fully Page No. 48

4.14 List of stakeholder groups engaged by the organization. Fully Page No. 47-48

4.15 Basis for identification and selection of stakeholders with whom to engage. Fully Page No. 46

4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. Fully Page No. 47-48

4.17

Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Fully Page No. 47-48

STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs)

REPORT ON THE DISCLOSURES ON MANAGEMENT APPROACH FOR EACH CATEGORY. YOU SHOULD BE ABLE TO DISCLOSE THIS INFORMATION ON THE ASPECT LEVEL FOR EACH

PERFORMANCE INDICATOR THAT YOU HAVE REPORTED FULLY ON.

G3 DMA Disclosure Level of reporting


DMA EC Disclosure on Management Approach EC

Aspects Economic performance Fully Page No. 112-117

Market presence Fully Page No. 51, 64-66

Indirect economic impacts Fully Page No. 112-117


DMA EN Disclosure on Management Approach EN

Aspects Materials Fully Page No. 90

Energy Fully Page No. 82-87

Water Fully Page No. 88-89

Biodiversity Fully Page No. 96-97

Emissions, effluents and waste Fully Page No. 85, 91, 93

Products and services Fully Page No. 118-119

Compliance Fully Page No. 112

Transport Fully Page No. 97-99

Overall Fully Page No. 56

DMA LA Disclosure on Management Approach LA

Aspects Employment Fully

Page No. 64-66, 70-71, 77-80

Labor/management relations Fully Page No. 70

Occupational health and safety Fully Page No. 72-80

Training and education Fully Page No. 58-61

Diversity and equal opportunity Fully Page No. 64-66

DMA HR Disclosure on Management Approach HR

Aspects Investment and procurement practices Fully Page No. 57-58

Non-discrimination Fully Page No. 63

Freedom of association and collective bargaining Fully Page No. 70

Child labor Fully Page No. 62

Forced and compulsory labor Fully Page No. 70

Security practices Fully Page No. 59

Indigenous rights Fully Page No. 57-58

DMA SO Disclosure on Management Approach SO

Aspects Community Fully Page No. 100-117

Corruption Fully Page No. 71-72

Public policy Fully Page No. 47-48

Anti-competitive behavior Fully Page No. 113


DMA PR Disclosure on Management Approach PR

Aspects Customer health and safety Fully Page No. 72-80

Product and service labelling Fully Page No. 118-119

Marketing communications Fully Page No. 53-54

Customer privacy Fully Page No. 118-119


STANDARD DISCLOSURES PART III: Performance Indicators


REPORT FULLY ON AT LEAST 20 CORE OR ADDITIONAL PERFORMANCE INDICATORS - AT LEAST 1 FROM EACH CATEGORY (ECONOMIC, ENVIRONMENT, LABOR PRACTICES & DECENT

WORK, HUMAN RIGHTS, SOCIETY, PRODUCT RESPONSIBLITY)

Economic

Indicator Disclosure Level of reporting


Economic performance

EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. Fully Page No. 116,117

EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change. Fully Page No. 112-117

EC3 Coverage of the organization's defined benefit plan obligations. Not

EC4 Significant financial assistance received from government. Fully Page No. 113

Market presence

EC5 Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. Fully Page No. 66

EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. Fully Page No. 51

EC7 Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation. Fully Page No. 64-65

Indirect economic impacts

EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. Fully Page No. 49, 112

EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts. Not

Environmental



Materials

EN1 Materials used by weight or volume. Fully Page No. 90

EN2 Percentage of materials used that are recycled input materials. Fully Page No. 90

Energy

EN3 Direct energy consumption by primary energy source. Fully Page No. 82, 87

EN4 Indirect energy consumption by primary source. Not

EN5 Energy saved due to conservation and efficiency improvements. Fully Page No. 83, 87

EN6

Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. Fully Page No. 82-87


EN7 Initiatives to reduce indirect energy consumption and reductions achieved. Not

Water

EN8 Total water withdrawal by source. Fully Page No. 189

EN9 Water sources significantly affected by withdrawal of water. Fully Page No. 88-89

EN10 Percentage and total volume of water recycled and reused. Fully Page No. 88

Biodiversity

EN11

Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Fully Page No. 96-97

EN12

Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Fully Page No. 96-97

EN13 Habitats protected or restored. Fully Page No. 96-97

EN14 Strategies, current actions, and future plans for managing impacts on biodiversity. Fully Page No. 96-97

EN15

Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. Not

Emissions, effluents and waste

EN16 Total direct and indirect greenhouse gas emissions by weight. Fully Page No. 85

EN17 Other relevant indirect greenhouse gas emissions by weight. Not

EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. Fully Page No. 85

EN19 Emissions of ozone-depleting substances by weight. Fully Page No. 91

EN20 NOx, SOx, and other significant air emissions by type and weight. Fully Page No. 93

EN21 Total water discharge by quality and destination. Fully Page No. 88, 90

EN22 Total weight of waste by type and disposal method. Fully Page No. 90

EN23 Total number and volume of significant spills. Not Not Applicable

EN24

Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. Not

No Hazardous dischargef from our

business centre activities, we use eco friendly Green Seal Cleaning Products.

EN25

Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff. Not

Products and services

EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Not

EN27 Percentage of products sold and their packaging materials that are reclaimed by category. Not

Compliance


EN28

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. Fully Page No. 116

Transport

EN29

Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. Fully Page No. 97-99

Overall

EN30 Total environmental protection expenditures and investments by type. Fully Page No. 117

Social: Labor Practices and Decent Work



Employment

LA1 Total workforce by employment type, employment contract, and region. Fully Page No. 64-65

LA2 Total number and rate of employee turnover by age group, gender, and region. Fully Page No. 66

LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. Fully

Page No. 70-71, 76-80

Labor/management relations

LA4 Percentage of employees covered by collective bargaining agreements. Fully Page No. 70

LA5

Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements. Not

Occupational health and safety

LA6

Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. Fully Page No. 72-80

LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. Fully Page No. 72-80

LA8

Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. Fully Page No. 72-80

LA9 Health and safety topics covered in formal agreements with trade unions. Not

Our Organization has no Trade Unions,

therefore no agreements on this.

Training and education

LA10 Average hours of training per year per employee by employee category. Fully Page No. 58-59

LA11

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Not


LA12 Percentage of employees receiving regular performance and career development reviews. Fully Page No. 60-61

Diversity and equal opportunity

LA13

Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. Fully Page No. 64-65

LA14 Ratio of basic salary of men to women by employee category. Fully Page No. 66

Social: Human Rights



Investment and procurement practices

HR1

Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. Not

No such agreement / projects that required

human rights screening as we very strongly comply with

this clause and signatories to UNGC

HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. Fully Page No. 51

HR3

Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. Fully Page No. 58

Non-discrimination

HR4 Total number of incidents of discrimination and actions taken. Fully Page No. 63

Freedom of association and collective bargaining

HR5

Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. Fully Page No. 70

Child labor

HR6

Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. Fully Page No. 62

Forced and compulsory labor

HR7

Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. Fully Page No. 70

Security practices

HR8

Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. Fully Page No. 59

Indigenous rights

HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. Not


Social: Society



Community

SO1

Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. Fully Page No. 100-117

Corruption

SO2 Percentage and total number of business units analyzed for risks related to corruption. Fully Page No. 71-72

SO3 Percentage of employees trained in organization's anti-corruption policies and procedures. Fully Page No. 71-72

SO4 Actions taken in response to incidents of corruption. Fully Page No. 71-72

Public policy

SO5 Public policy positions and participation in public policy development and lobbying. Fully Page No. 47-48

SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. Fully Page No. 117

Anti-competitive behavior

SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. Fully Page No. 113

Compliance

SO8

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. Fully Page No. 113

Social: Product Responsibility



Customer health and safety

PR1

Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. Not

PR2

Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. Not

Product and service labelling

PR3

Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. Not

PR4

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. Not


PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Fully

Page No. 118-119, 53-54

Marketing communications

PR6

Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. Fully Page No. 53

PR7

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. Not

Customer privacy

PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Fully Page No. 118

Compliance

PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. Not


“A company that has made ‘Customer Care’ it’s business”

Paharpur Business CentreTM (PBC) is rated as one of the healthiest office buildings in Delhi by Central Pollution

Control Board, Ministry of Environment and Forest, Government of India and Chittaranjan National Cancer Institute,

Kolkata.

Located in the IT hub of South Delhi - Nehru Place Greens, New Delhi, PBC offers different sizes of elegantly

designed spaces for Large or Small Offices, Conferences, Training, Interviews, Seminars, Product Launch, Cocktail

Parties, Hi-Tea, Corporate Lunches and Dinners. It is the best choice for arbitration, mediation proceedings, virtual

offices, night BPO and hot-desking in a private and secured environment. It also has an in-house multi-cuisine

restaurant. It offers a complete range of serviced office solutions and support services designed to fit the needs of

the clients.

PBC, a division of M/s. Chemical & Metallurgical Design Company Limited - a Public Limited Company, is a medium

enterprise in the mSME category, began its operations in 1990 with an equity capital of less than US$15,000. We

currently have a net worth of US$ 16.19 m. It does not have any offices outside Delhi/ NCR or in any other

Country. However our other sites in Delhi are mentioned as under.

Our other sites:

• Ansal Tower, Nehru Place, New Delhi, India.

• Mansarover Building, Nehru Place, New Delhi, India.

• Okhla Phase-II, New Delhi, India

• East of Kailash, New Delhi

PBC is an eco-friendly one-stop-shop in Delhi/NCR that allows companies to focus on growing their core business

while it takes care of the peripherals.

PBC has enjoyed the reputation of being a pioneer in the business of offering furnished offices with “state-of-the-

art” amenities and conferencing facilities in mountain fresh ambience. It is the first retrofit office building in India to

be certified as USGBC LEED Platinum for Existing Buildings (Under O&M category).

PBC is also a signatory to United Nations Global Compact and Women Empowerment Principles. It is the only mSME

and one of the six signatories to WEPs in India.

Our motto, “The Company that has made ‘Customer Care' its Business”, well describes what PBC stands for and the

values we believe in. With a team of ready-to-assist professionals, we make clients work seamless to enable them to

touch new horizons of success. This is what makes PBC different from other business centres.

CCOOMMPPAANNYY PPRROOFFIILLEE


The foundation of PBC’s growth for over two decades is the resultant of a deep understanding of clients’ needs,

economic stimuli, strong research and the capability to translate them into customer-oriented offerings.

The uniqueness of PBC lies in its USP i.e. Indoor Air Quality. It uses patented technology to detoxify indoor air and

grow mountain fresh air. At PBC, we grow fresh air with the help of more than 1200 toxin-removing indoor plants.

PBC has a suite of 27 support services that are certified to ISO 9001 for Quality Management, ISO 14001 for

Environment Management, ISO 22000 for Food Safety, ISO 50001 for Energy Management, SA 8000 for Social

Accountability and OHSAS 180001 for Occupational Health and Safety. Perhaps, it is the only mSME and Business

Centre that has Six International Certifications.

PBC firmly believes that the convergence of Triple Bottom Line. A responsible is the perfect way of doing business. It

uses 3BL evaluation method to analyze and assess delivering performance, business strategy and its sustenance.

• Profit

• Care for the Environment

• Social Accountability

PBC is a preferred choice for eco-business partnership for companies that undertake sustainable initiatives or

planning a foray into the Indian market. Our clientele includes leading multinational & fortune 500 companies from

across the Globe - Microsoft, Hewlett Packard, Mobil, Motorola, British Telecom, SAP, Singapore, Telecom, Converse

Network, GEC Alsthom, Intel, Matsushita Electric, Sun Microsystems, Alta Vista, Hitachi, Daiken, Associated Press,

Symantec and more. This reflects the confidence, trust and reliance that organizations have reposed in the services

and offerings of PBC.

Our clients come from a mix of geographical locations and business sectors. We mainly service this multinational

client.

PBC aims to be an excellent, world-class business support services company; committed to deliver benchmarked,

quality oriented services to address customers' specific needs, whilst caring for the environment & people around

us.


This is PBC’s Seventh Sustainability Report on its business performance for the period January 2012 - December 2013.

This Report covers the performance of all businesses and units directly under Paharpur Business CentreTM, A division of

Chemical & Metallurgical Design Co. Ltd.

The report covers the activities carried out at PBC located at, Nehru Place Greens, New Delhi, India (As detailed in

Reporting Boundary) and our reporting cycle is on an annual basis.

The reporting principles and methodology continues to remain in accordance with the 2006 version of GRI (Global

Reporting Initiative) G3 guidelines.

The relevant indicators and technical protocols have been followed for reporting on various indicators, and there has

been no significant change in the reporting scope or boundary limits over the last couple of years.

Our approach is to holistically manage social, environmental, and economic risks and opportunities for enhanced

profitability, reputation, and above all creating value on a consistent basis for our customers.

Through this, we also wish that PBC & all our stakeholders benefit from our business activities.

This report reflects material issues, which have significant economic, environmental and social impacts that can

substantially influence the assessments or decisions of our various stakeholders (details mentioned on Page 46-56).

Our business verticals continue to proactively engage with key stakeholders, who, either have a major interest or are

significantly impacted by our operations or services.

The data presented in the report is based on actual monitored values and incase of any assumption or estimation, the

rationale behind the same is specified in the respective sections of the report or wherever the data is presented.

The issues that are material to the organization have been brought out in this report. These are a result of our constant

interaction with various stakeholders at different levels (details mentioned on Page 46-56).

As a business entity, care for environment has been intrinsic to our business. This principle guides us to proactively

engage with our key stakeholders & the community around us.

Apart from this we believe that our customers & employees are the greatest asset and hence high prioritization has

been provided to them in this report.

The company does not have any joint ventures, subsidiaries & leased facilities and hence have not been included in the

report.

Reporting on outsourced activities is based on the data received from the concerned departmental heads of PBC.

REPORT PROFILE


Assurance

We are committed to improving management systems and data capture for all key performance indicators as identified

in this report, and a substantial number of other GRI indicators.

While we recognize that some stakeholders appreciate assurance we believe our resources are presently best placed in

furthering our corporate social responsibility work. We are committed to open and honest disclosure and this report is

part of that process. We do not rule out the possibility of modifying our approach to assurance in the future.

With regard to external assurance, we believe in taking small steps and at the same time ensuring that the reporting

system becomes matured and we do a self assurance at all times. This also proves the commitment levels and

willingness of the organization to become as transparent and responsible as possible.

This report is self- assured with the help of GRI for compliance to Level ‘B’.

For any information on the report, kindly contact:

Ms. Roopali Shahaney

Group General Manager

Paharpur Business Centre™ (PBC)

Nehru Place Greens,

New Delhi – 110 019, India

Ph: +91 11 2620 7171

E-mail: [email protected]


SERVICE PORTFOLIO


A GLIMPSE OF PBC…….


Apart from providing serviced & furnished offices on a “plug and play’ basis, the services provided are Office Services,

Communications, Food and Beverages, Tours and Travel, Building Utilities, Housekeeping and Maintenance, Security and

Florist services. Office Facilities comprises fully furnished offices, serviced and maintained by the Business Centre.

At PBC, all services ensure that the service delivery takes care of customer’s privacy and maintains absolute

confidentiality while dealing with them. All PBC employees are also governed by this clause, which forms part of their

employment at PBC. The contract / agreement between PBC and Customer also address this issue. This is the reason

that we have lot of clients who have engaged in the business of research and analysis.

1. BeAssured™ - Security Services - The Security Services team provides consultancy, private investigation,

guarding and canine services.

2. Business Point™ - Resident secretaries for a traveling executive – mail and message forwarding, appointments,

fax and secretarial assistance. A Corporate Identity.

3. CuisineArt™ - Food and Beverages – CuisineArtTM is an exclusive service, providing gourmet cuisine. It is

effectively managed by a Team of professionals. Outdoor and round-the-clock indoor catering service, Pre-

packed lunch service, commercial catering, theme parties, cocktails, conference catering and cafeteria

management is our main focus. Our chefs are selected after extensive research and trained to meet our exacting

standards. Our team is known for its professional competence and integrity. It is a favorite with Corporate and

Embassies / High Commissions and known for its high quality of food and courteous service with a smile. It is

certified for ISO 22000 for its Food safety management systems.

4. CaféEinstein™ - A restaurant at the Centre that provides fine-dining-eating experience – Power buffet lunches,

corporate get-togethers and dinner parties, we organize it all for our esteemed clients

5. Breathe Easy™ - Indoor Air Quality Services - Maintaining Indoor Air Quality conforming to the specified

ASHRAE standards and using Bio-technology. Providing Indoor Consulting Services to Corporate and Business

houses.

6. Clear Voice™ - High quality VOIP service

7. FinTax™ - Financial and Legal Services – Processing of payroll, tax advice, insurance and Bookkeeping, meeting

government regulations.

8. GreenGrocer™ - Farm fresh Fruit, Vegetables and Grocery Service

9. HappiGreens™ - Horticulture Services - "Say it with flowers" is our motto. Our activities include flower

arrangements and delivery, supply and maintenance of plants, garden maintenance and landscaping.

10. IndianSpider.com™ - Internet Services – We are category “B” Internet Service Provider providers. We provide

broad bandwidth on demand along with other state of the art technology to complement business needs.

11. Implement™ - Engineering and Safety Services - We offer a highly qualified and professional team for providing

engineering, safety and audit services for office and building equipment.

12. LegalSpider.com™ - For independent research on Indian and UK Laws.

AN OUTLINE OF SERVICES


13. MyBusinessValet™ - The valet service is a facilitation service, which puts clients in touch with leading

professionals providing various services ranging from legal, accounting, auditing, market research, recruitment,

tax etc. The objective is to assist our clients in their business. This service offers time saving solutions through a

panel of high-end consultants to assist your business.

14. MyConference™ - MyConferenceTM offers elegant conference rooms, in a mountain fresh air ambience, with

seating from 5 to 80 people. Ideal for corporate meetings, professional presentations small group workshops,

board meetings and private client meetings. It is equipped with state-of –the-art facilities like VOIP, Wi-Fi, LAN

and Audio/Video conference facility

15. MyInterview™ - Interview rooms with comprehensive support facilities and services along with assurance of

complete confidentiality.

16. MyOffice™ - Fully equipped Offices and Workstations designed for an instant start-up.

17. MyTraining™ - One of the best locations in the city for conducting successful training event Ideal for training of

5-40 people equipped with latest equipment. XGA compatible LCD projector with laser pointer, computers

networked with AT&T CAT 5 cabling to support data, speed up to 100 Mbps and Wi-Fi. An instructor station

equipped with podium TV, VCR, PC, projector, flipchart etc.

18. MicroManage™ - A Green Integrated Facility Management service provider of both Soft & hard services.

Turnkey facilities management solutions customized to the clients need, managing facilities with maximum

efficiency, safety, and employee comfort.

19. Office Supply™ - Office stationery & computer related supplies at your doorstep at economical prices.

20. OutReach™ - Training and HR consulting services

21. PBC-PR – Corporate Communications division to portray/enhance your image to the world.

22. PBC Art Gallery - Providing a free platform to upcoming and contemporary artists to display and sell their works

of Art. A small percentage of the sale proceeds are retained by PBC, which is utilized in various environmental

and social activities. Thus is in line with our organizations philosophy - Art for a cause.

23. QualityLife™ - Quality Management services

24. Relocate™ - Realty services - We assist you with all short term and long-term real estate needs – commercial

and residential. We provide high quality real estate services ensuring increased customer satisfaction. We

network with a wide range of real estate brokers throughout the country.

25. SpringClean™ - Housekeeping and Maintenance Services - Mechanized cleaning and maintenance solutions for

buildings, offices and homes.

26. TravelSpider™ - Travel management services - An IATA & ASTA approved travel agency with a corporate focus.

We are preferred travel agent of corporate operating in India. A full service agency providing, international and

domestic ticketing, inbound and outbound tours, hotel reservations, travel management and counseling,

services which include visas and travel insurance.

27. WorkForce – Providing Temporary and permanent workforce solutions to a host of Fortune 500 organizations.

Managing their talent acquisition.


*Note: T&T- Tour & Travels, PMS – Property Management System, F&B- Food & Beverages, NPG- Nehru Place Greens,

ISP – Internet Service Provider, IAQ – Indoor Air Quality, HRD - Human Resource Department, PR - Public Relations,

Ops- Operations, Mktg - Marketing

ORGANISATIONAL STRUCTURE

SERVICES


The company’s organizational structure mentioned

in the previous page is for reference, with the Board

of Directors monitoring the overall performance

and providing strategic guidance.

The Apex Governing body is the Board of Directors

comprising 4 members, which is at the core of all

Corporate Governance policies at PBC. Two

members from the Board of Directors are Non-

Executive Directors, as they are free from any

potential conflict of interest arising from having a

management role.

Our Director Mr. Kamal Meattle, Masters in

Management from The Sloan School of

Management - MIT, USA, is also the Chief Executive

Officer (CEO) of PBC.

The Annual General Meeting is where the

shareholders take part in the company’s essential

decision-making and act as the company’s highest

governance body along with our CEO/Director,

representing the PBC.

This governing body also ensures that there are no conflicts of interest in our CSR strategies and the same are aligned with our business strategies, and not as something that stands alone. In case of any conflicts of interest amongst the

Board members, our CEO, who presides at the

Board Meetings, is authorized to resolve the matter

amicably and his is the final decision respected &

accepted by all Members of the Board.

We also have an employee representative, as a

special invitee to discuss about the issues pertaining

to the workforce with the highest governance body.

Apart from this, there are other invites from

the management body of PBC that includes

the General Managers committee, who

partake in discussions about future projects,

business development and specifically CSR

issues. Based on our specific requirements the

board decides to take help from specialist to

guide the board on the organization’s CSR and

triple bottom line strategy.

Any shareholder can raise an issue during the

Annual General Meeting. Apart from financial

matters, social & environmental issues are also

discussed during the meetings.

We strongly believe that corporate responsibility

can minimize our risk and create long-term value,

both for society and for our shareholders, and it’s

also important for our long-term success.

Sustainable business success depends on making

quality products/services that people value

through sound financial stewardship and

responsible governance to ensure we meet

customer’s needs ethically and transparently.

Globalization and the expanding reach of

Business Centre during the past decades have

escalated expectations from multinational clients

to create more social value, moving beyond

compliance with regulations, philanthropy and

the normal economic activities of firms.

It has been our constant endeavor to engage

with our competitors and look at opportunities

to work together towards a common goal.

This also encourages transparency and ethical

business behaviour.


Our main challenges and risks are based on the

following sustainability aspects:

• Capacity Building

• Skill Development

• Talent Acquisition and retention

• Environmental Stewardship

• Sustainability Challenges

• Financial Challenges – Increased productivity and

profitability (Top line / Bottom-line)

Promoting the deprived / weaker sections of the society i.e. SCs, STs, OBCs, differently-abled people, women etc.

In order to extend the benefits to a larger section of the society, promote a greater level of Inclusivity / diversity in our

workforce.

The focus over the years has always been to achieve our business objectives, in line with our vision, mission & core

values.

Our management team meets before the annual strategy process to see the data, which is gathered for taking decisions.

• Market Analysis

• SWOT Analysis

• Core Competencies

• Analyzing Current Data

• Partnering with Competition

• Vision, Mission, Value

• Action Plan

• Short Term Review

• Strategy

Our processes are designed in a manner that support and encourage effective management of our various business

verticals, allow them enough room to grow their respective businesses & at the same time not losing sight of our core

business values.


The annual strategy process starts with a review of last year’s performance in relation to the market conditions by

reviewing the data provided by various departments. All departments ensure that authentic and accurate information is

provided to the management team for effective decision- making.

The main pillars of our business are Environmental Integrity, Social Equality & Economic Viability without compromising

on the quality of life.

At PBC, we have managed to internalize the basic tenets of corporate governance in our day-to-day business activities.

Our understanding of Corporate Social Responsibility (CSR) is fairly simple, conducting one’s business in a

responsible manner – Look after your employees and their families; promote inclusivity & diversity,

delivering quality services on a consistent basis to our clients / customers.

To have a customer-centric policy in place, create wealth not only for yourselves but for all, and ensure our

business activities do not adversely impact the outside environment while making sure that we are

constantly reinventing our operations in order to reduce our carbon – footprint.

Last but not the least – Provide a healthy work environment that facilitates productivity and wellness.

We have been promoting & encouraging interventions on HIV AIDS, TB & Hepatitis “B” – Create an

awareness at all levels, especially at the level of our workers.

Sharing our knowledge & sustainability initiatives with various school children & working closely with a few

schools in helping them achieve their sustainable green initiatives.

Therefore CSR is not outside our business strategy or just Charity, wherein we dole out money but an

integral part of the overall strategy of achieving excellence in business & promoting entrepreneurial skills in

our work force.

.


Our CSR Team comprises four members under the guidance of our CEO/ Director / Board of Directors. CSR

team headed by Group General Manager is responsible for implementing of CSR activities in PBC. The team

looks at the strategic supervision of all the CSR initiatives, strategic & executive management.

We have a senior level person who is dedicatedly interacting / engaging with the Government Authorities for

pursuing & pushing environmental improvements in the area. Marketing and HR are integral part of this, as we

firmly believe in mainstreaming of CSR to the last person in the organization.

CORPORATE GOVERNANCE

STRUCTURE

SERVICES


OUR MISSION & VISION

To be an excellent, world-class business

support services company; committed to

delivering benchmarked, quality services to

address customers' specific needs, whilst

caring for the environment, people around us

& creating value for our stakeholders.

To stand out as an organization, with passion for

consistent quality service, Care for Environment

and sensitive to the people around, that inspires

us from within to provide end-to-end business

support to our customers whom we consider as

the essence of our success.


Honesty And Absolute Integrity in whatever we do – Quality Business Ethics and Corporate

Governance, Empowerment, Excellence and Innovation, Competency and Up-skilling,

Sensitive to the Environment and Community Around Us, Winning -Being Best in the

Business Team Work, Work Hard yet keep it fun & above all – A company that has made

“Customer Care its Business”.

OUR ETHICS & VALUES


PBC has been certified to Six International Standards:

ISO 9001:2008 Quality Management System

ISO 14001:2004 Environment Management System

ISO 22000:2005 for Food Safety Management System

ISO 50001:2011 for Energy Management System

OHSAS 18001:2007 Occupational Health & Safety

SA 8000:2008 for Social Accountability

Signatory to UN Global Compact and commitment to Women Empowerment Principles (WEPs).

CORPORATE RESPONSIBILITY POLICY

Paharpur Business Centre (PBC) a provider of serviced offices along with a suite of 27 support services is committed to

perform its business in a responsible manner to produce an overall positive impact on society and environment. In doing

so, we shall strive towards:

Marketplace Leadership – We aim to run our business in a way that singles us out as a great provider of high quality

services and preferred partner of choice to do business with. Our aim is to work with our stakeholders to develop long –

term sustainable relationships.

Environment – We are an environment driven company and are aware of the scale of impact our operation has on the

environment.

As such, we are committed to exploring ways to reduce the impact of what we do. We shall take a responsible attitude

and lead the way in developing initiatives to further improve our environmental footprint. We shall be fully accountable

to our clients, employees and the society that we operate in. We will strive to create business opportunities for our

stakeholders and follow the core values, norms and ethics that are in-built in the way we conduct our business.

Workplace – We are committed to offering our employees a rewarding and challenging workplace. We aim to become

the best employer and employer of choice, demonstrated amongst other things, by current and past employees

recommending the company as a great place to work. We are channeling our efforts towards making PBC a fun place to

work for. We do believe people are core to any business and are one’s most important asset and therefore we focus our

INTERNATIONAL CERTIFICATIONS & POLICIES


energies in taking good care of them as we believe that it makes good business sense to hire and retain great

employees. The idea is to synergize our efforts in order to create wealth for all.

Inclusivity and Equal opportunities for all is at the core of our human resource policy. We are strictly against

discrimination of any kind. We are committed to create awareness of HIV-AIDS at work place and have an adequate

policy in place to handle it.

Community – We strive to be good corporate citizens, we work to support the sustainability of both global and the local

communities in which we operate and actively encourage our employees, customers, suppliers to consider the needs of

others and involve themselves in public service through public private partnering. We are sensitive to the requirements

of the community around us and our business strategies are closely interlinked with their aspirations.

High standards of corporate governance care for environment and health & safety, override everything else that we do.

QUALITY POLICY

This policy underlines the commitment of the management and employees towards achieving quality in service by providing services and facilities that consistently meet and exceed customer expectation. To have a motivated and committed team by sustaining a working environment where each employee will be encouraged to excel.

The Quality Policy is communicated to all employees for effective implementation and shall be reviewed periodically for adequate suitability.

PBC shall ensure compliance to all the regulatory and legal requirements and shall strive to go beyond the statutory compliance.

Quality Objectives

Create a working environment in which all employees take personal responsibility for the quality of their work, inspect the quality of their own work and correct their errors, are 1. Existing services shall be continuously upgraded and new services introduced to achieve customer satisfaction.

2. Review and identify needs for training and developing skills as per organizational thrust areas, support individual efforts for self improvement by sponsoring short term courses and in-house training

3. Plan, coordinate, synchronizes service delivery time, which shall be set and communicated to the customer

4. Regular customer surveys shall be conducted to

a. Monitor assessment of services received

b. Understand needs and expectations

c. Up gradation and improvement in Service levels

d. Describe the provision of a new facility or service


ENVIRONMENT POLICY

We are committed to perform our business and related activities in a manner so as to achieve continual improvement in

environmental performance. In doing so, we strive towards:

• Encouraging recycling or reuse of office waste

• Conserving energy and water through better management

• Minimizing use of non-biodegradable in Food and Beverage department

• Providing indoor air quality conforming to specified ASHRAE standards

In keeping with our commitment to prevent pollution, PBC shall recognize the three ‘R’s, Reduce, Reuse and Recycle. We

are committed to compliance with applicable environmental legislation and regulations.

We are committed to compliance with applicable environmental legislation and regulations. We will implement the

environmental policy by setting and reviewing objectives and targets periodically without sacrificing quality of life.

We shall strive to create awareness among our customers and sub-contractors for better environmental performances.

This policy shall be documented and training imparted to employees for effective implementation. This policy shall be

made available to public.

Objectives and Targets for EMS 2011

1. Reduction of water consumption

2. Monitor & control Air Emissions

3. Reduce Biological loads in Waste Water Discharges

4. Monitor & Measure Storm Water Discharges

5. Increase the use of sustainable green products

6. Dispose the waste generated in PBC in an environment friendly manner

7. Reduce the carbon foot print generated by grid power at PBC

8. Reduction Of Fresh Paper Consumption

9. Environment Friendly Disposal of food/biodegradable waste

10. To maintain the occupant comfort requirement ASHRAE standards for IAQ


SOCIAL POLICY

At Paharpur Business Centre (PBC), we are committed to performing our business and related activities in a socially and

environmentally responsible manner so as to achieve continual improvement, responsive to the needs of the

organization.

We believe in the triple bottom line evaluation method in delivering performance

• Profit

• Care for environment

• Social accountability

We believe that “it can be good business” to care for one of our stakeholders viz. the society and people around us. It

enables us to employ and retain great employees.

We recognize that people are the core of the organization and we are committed to pursuing practices that ensure

welfare and growth of our people. We shall strive to create safe & fair workplace for all our employees.

We shall endeavor to create awareness among our customers, sub-contractors, & other important stakeholders on

social issues related to our business area.

In doing so we shall comply with the applicable national legislation and regulations and respect international

conventions. We will implement this policy by setting and reviewing the procedures, standing instructions and related

programs.

We shall strive to integrate the relevant principles of UN Global Compact that relate to Human Rights and Labour

Standards with PBC‘s worker policies, code of Conduct, procedures and SA Standard requirements, in order to

mainstream the principles in our day to day operations.

This policy will be effectively documented, implemented, maintained, communicated, and accessible in a

comprehensible form to all personnel, including directors, executives, management, supervisor, and staff, whether

directly employed by, contracted with, or otherwise representing the Company.

The policy will be publicly available in an effective form and manner to interested parties, upon request.

Management shall review this policy periodically to ensure that it remains relevant and appropriate to the

organizational SA objectives & goals.

Social Accountability Objectives

1. To ensure that 20% of our important stakeholders shall be trained & create awareness among them on Social Accountability system practiced at PBC & its requirements relevance.

2. To ensure annual health & medical checks for all employees

3. To ensure that annual workers survey is being done. The objective of this survey is to get feedback on company’s policy & procedures.

4. 4. Adhere to all legal requirements relating to working hours, wage, and health and safety systems.


OCCUPATIONAL HEALTH & SAFETY POLICY

Paharpur Business Centre (PBC) a service provider of office and conference facilities, along with a suite of 27 support

services. It is committed to provide a safe & healthy environment, to prevent injury & ill health to its employees,

occupants, visitors, guest, subcontractors & other interested parties. In doing so we will strive towards:

Commitment to compliance with applicable legislation, regulations and other applicable requirements that

relate to our Occupational Health & Safety Hazards.

We will implement the health and safety policy by setting and reviewing objectives and targets periodically to

control and minimize risks due to OH&S hazards.

We will ensure continual improvement in OH&S management and its performance.

This policy will be documented, maintained, communicated and reviewed periodically to ensure that it remains

relevant and appropriate to the organizational OH&S

Objectives & goals. Training will be imparted to all the persons working under the control of the organization for

effective implementation.

We will strive to create awareness among our customers, sub-contractors, guests & other interested parties for

better performance & to make them aware of their individual OH&S obligations.

Policy shall be made available to public, if required.

OHSAS Objectives

1. To ensure a healthy and safe working environment at PBC we conduct awareness programme on Occupational

Health & Safety and emergency preparedness for PBC employees on a quarterly basis i.e. once in every three

months.

2. To ensure that all the PBC team members are free from major diseases/ ill health due their operational

activities, we will conduct annual health & medical checks for all the team members at PBC & also will do the

specific health checkup of the team members involved in the operational departments as per the requirement

of their activities.

3. To prepare all the occupants in the building (including staff, clients and subcontractors) for ready response to

the emergency situations, we will conduct mock drills / fire drills on half yearly basis.

4. To gradually reduce the most risk zones to less risk zone by continual improvement, the department wise Hazard

Identification & Risk Assessment will be done on yearly basis.

5. To reduce the ill- health and injuries at work place, we will record & evaluate the incidents / near misses 100% at

PBC.

6. To comply with applicable legal requirements to which the organization subscribes, we will do the evaluation of

legal and other compliances department wise on six-monthly basis.


FOOD SAFETY & MANAGEMENT POLICY

We at Paharpur Business Centre (PBC) are committed to provide fresh, safe & healthy food to our customers. We are the end processor of the food chain and then the food directly consume by the consumer. In doing so we strive towards:

• Ensuring compliance to all applicable regulations and legislations.

• Ensuring all raw materials is purchased under controlled conditions and from best possible supplier or source.

• Meeting the specific needs and exceeding expectations of our customers by followed the application food safety norms and at the same time providing delicious and nutritious food.

• Creating awareness among our staff, customers and suppliers about food safety.

It will be our constant endeavor to take regular feedback from our clients to ensure improved performance and continual improvement.

FSMS Objectives

FSMS Team of Paharpur Business Centre is committed

1. To continue deliver 100% safe food to its customers by implementing GMPs & GHPs and review the same through customer complaints & feedback at six months interval.

2. To ensure that all the suppliers are aware of legal requirements (through Trainings, regular visits to suppliers etc.).

3. To ensure that there is no expired food item stored in the Kitchen at PBC, Pantries on floors and Lattice area and the same will be verified on a weekly basis.

ENVIRONMENTAL TOBACCO SMOKE POLICY

• The indoor air quality at PBC confirms to the ASHRAE standard and Tobacco smoking inside the building is

strictly prohibited. Restricting smoking in the workplace is a part of complete health and safety promotion

program in the business centre

• For smokers, PBC has provided a separate identified room at the terrace area, typically dedicated for smoking.

The smoking room has a separate ventilation system with an exhaust and air-conditioner ensuring the air quality

inside the building is not affected by ETS.

• Employees & clients will be informed of this policy through signs posted in buildings.

• Any violations of this policy will be handled through standard disciplinary procedures.


SUSTAINABLE PURCHASE POLICY

At PBC, We Strive Hard To Ensure That We Purchase In An Environmentally Sensitive Manner. Whether It Is A Simple

Purchase Of Paper Or Pens, Computers, Laptops, Food Raw Material, Carpets To Heavy Duty Engineering Equipments,

Our Preference Will Be To Buy “Clean, Green And Energy Efficient” Products And Services.

We Are In The Process Of Developing An Environmentally Preferable Purchasing System In Order To Promote The

Concept Of “Green Buying” And By Doing So We Will Reduce Our Carbon Footprint and Promote Green Purchasing

Processes.

We Will Find & Evaluate Information About Green Products & Services And Include The Necessary Specs In Our Product /

Service / Vendor Evaluation Form And Wherever Possible, Based On Availability And Financial Viability Purchase Green

And Environmentally Sustainable Products And Services, without Compromising On The Quality Of Life At PBC.

We Will Consider The Following Environmental Attributes At The Time Of Purchasing:

• Encourage local suppliers based in within 100 km radius of our location

• Durable And Not Single Use Or Disposable Wherever Possible And Applicable

• Made Of Recycled Material

• Biodegradable And Safely Disposable

• Made From Rapidly Renewable Material

• Energy Efficient

• Will Prefer Procuring From Companies and Organizations that have responsible & Sustainable Environmental

Track Record

• Reduced Packaging – Financially Viable Also

• Reduces Green House Gas Emissions

• Scalable / Upgradable

• Water Efficient Technologies

• Use of renewables wherever applicable and possible

The above attributes will not be limiting & will be subject to change & review on a regular basis.

The Objective Of our Purchase Policy is to reduce the adverse environmental impact Of Our Purchasing Decisions & 80%

of our total purchase to be done through locally based suppliers.

And It Will Be Our Constant Endeavour To Develop And Redesign As Per The Requirement Of The Organization. By

including environmental considerations in our purchasing procedure, along with concerns about price, quality and

availability, we will remain fiscally responsible while attempting to promote practices that improve public health and

safety, reduce pollution & carbon emissions and conserve natural resources.


GREEN CLEANING POLICY

The policy is introduced by PBC to provide a safe, clean, and healthy environment for staff and visitors. It is to maintain a

position at the forefront of cleaning maintenance technology by employing safe, effective cleaning methods and

equipment. It is strongly committed to “Green Cleaning” through its use of chemicals, equipment and techniques that

are environmentally friendly.

Our policy encourages all our staff and visitors to participate, support and help sustain this commitment to the

environment. Green Cleaning includes a number of elements - choosing cleaning products and equipment that are not

detrimental to the environment and effective in their application as cleaning maintenance.

The objective of Green Cleaning Policy:

To ensure staff and visitors are not exposed to any potentially hazardous chemicals or other potentially hazardous

situations. To ensure that where and when chemicals, other cleaning agents, and cleaning equipment are in use that

every effort has been made to limit and/or minimize any potential adverse effects which may diminish a facility’s indoor

air quality or otherwise affect negatively the building user’s well being.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

Paharpur Business Centre & all its related properties and holdings support equal employment opportunities for

everyone. We are committed to the ten principles of United Nations Global Compact (UNGC) i.e. Human Rights, Labour,

Environment and Anti-Corruption. We are also certified for SA 8000 for our social accountability.

PBC’s Equal Employment Opportunity (EEO) policy states that every person has the same human rights and privileges

without regard to his or her race, color, religion, sex, age, handicap, disability, marital status, national origin or economic

status.

Equal employment opportunity means that every applicant for a job should be considered solely on the basis of his or

her qualifications. It also means that every employee should be treated equally with every other similar employee,

without discrimination because of his or her race, color, religion, sex, age, handicap, disability, marital status, national

origin or economic status.

The Company expects full cooperation of everyone associated with it to make sure these principles are upheld.

Furthermore, the Company expects that all matters related to recruiting, advertising, hiring, training, compensation,

benefits, promotions, transfers, layoffs, recall from layoffs, educational assistance, and social and recreational programs

and all treatment on the job, be free of any discriminatory practices. It is PBC’s constant endeavor to spread the

message of Equal Opportunities for all through various interactions and meetings with its supply chain and other

stakeholders.


CEO STATEMENT OF SUPPORT FOR THE WOMEN’S EMPOWERMENT PRINCIPLES

We, at Paharpur Business Centre (PBC), are committed to

support the cause for advancing equality between

women and men, its:

• An important Business case for us – Equality

Means Business, it

• Brings the broadest pool of talent to our

endeavors;

• Further our company’s competitiveness;

• Meet our corporate responsibility and

sustainability commitments;

• Model behavior within our companies that

reflects the society we would like for our

employees, fellow citizens and families;

• Encourage economic and social conditions that

provide equal opportunities to both women and

men, girls and boys;

• Foster sustainable development in the countries

in which we operate.

Therefore, we welcome the provisions of the Women’s

Empowerment Principles – Equality Means Business,

produced and disseminated by the United Nations Entity

for Gender Equality and the Empowerment of Women

(UN Women) and the United Nations Global Compact.

The Principles present seven steps that business and

other sectors can take to advance and empower women.

Equal treatment of women and men is not just the right

thing to do – it is also good for business.

The full participation of women in our enterprises and in

the larger community makes sound business sense now

and in the future. A broad concept of sustainability and

corporate responsibility that embraces women’s

empowerment as a key goal will benefit us all. The seven

steps of the Women’s Empowerment Principles will help

us realize these opportunities.

We encourage & urge business leaders to join us and use

the Principles as guidance for actions that we can all take

at the workplace, marketplace and community to

empower women and benefit our companies and

societies. We will strive to use sex-disaggregated data in

our sustainability reporting to communicate our progress

to our stakeholders.


POLICY ON AFFIRMATIVE ACTION

• PBC affirms the recognition that its competitiveness is interlinked with the well being of all sections of the Indian

society.

• PBC believes that equal opportunity in employment for all sections of society is a component of its growth and

competitiveness. It further believes that inclusive growth is a component of growth and development of the

country.

• PBC affirms the recognition that diversity to reflect socially disadvantaged sections of the society in the

workplace has a positive impact on business.

• PBC will neither practice nor support conscious discrimination in any form.

• PBC does not bias employment away from applicants belonging to disadvantaged sections of society if such

applicants possess competitive skills and job credentials as made public.

• PBC's selection of business partners is not based on any considerations other than normal business parameters.

In case of equal business offers, PBC will select a business partner belonging to a socially disadvantaged section

of society.

• PBC will have a written policy statement on Affirmative Action in the workplace.

• PBC will have an employment policy that is the public domain. It may place such policies and employment

opportunities on its website to encourage applications from socially disadvantaged sections of society.

• PBC will make all efforts for up-skilling and continual training of employees from socially disadvantaged sections

of society in order to enhance their capabilities, and competitive skills.

• PBC will have a partnership programme with educational institutions to support and aid students from socially

disadvantaged sections of society.

• PBC will have a senior executive accountable to the MD to oversee and promote its Affirmative Action policies

and programmes. The senior executive will present a biannual report to the Board of the Company about such

policies and programmes.

• PBC further has a policy to maintain records on Affirmative Action.

• PBC makes available its learning and experiences as a good corporate citizen in Affirmative Action to other

companies desiring to incorporate such policies in their own business.


Some of our awards are listed below:

• Kamal Meattle, CEO, Paharpur Business Centre has been honoured with the Leadership Award 2013 presented by Indo-American Chamber of Commerce (IACC)

• Received special commendation in CoreNet Global 2013 Awards for Industry Excellence, Economic Development and Sustainable Leadership

• Awarded by ET Now for World CSR Award under the category of Best Workplace in February 2013

• Paharpur Business Centre (PBC) has been awarded CII-ITC award for ‘Strong Commitment To Sustainable Practices’, for the year 2011

• Received National Award for "Excellence in Energy Management" from CII in September 2010.

• Received G-Cube Shrishti Award for Good Green Governance on April 22nd 2010 for our Environmental Initiatives

• Received Runner's up Award for "Corporate Social Responsibility" category from Cityscape Real Estate India in December 2009

• Received "Water Efficient Unit" Award from CII in National Award for Excellence in Water Management 2009 competition

• Received National Energy Conservation Award for "Energy Conservation Practices in Office Building Sector" in December 2009 from Bureau of Energy Efficiency (BEE)

• Mr. Kamal Meattle, CEO, Paharpur Business Centre is honored with Asia Pacific Entrepreneurship Award 2009 for "Outstanding Entrepreneur" in December 2009.Received G-Cube Srishti Award for Good Green Governance on April 22nd 2008 from the Hon’ble Chief Minister of Delhi, Mrs. Sheila Dikshit

• Received Special Jury Recommendation Award for “Innovative System Design in IAQ” from Bry Air in 2008

AWARDS & ACCOLADES


COMMITMENT TO UN GLOBAL

COMPACT

Paharpur Business Centre is a participant to the

United Nations Global Compact, a voluntary

corporate citizenship initiative, and supports and

advances its ten principles within its sphere of

influence. The principles of UN Global Compact

address Human Rights, Labour Rights (including

Child Labor), and Environment & Anti-Corruption.

At PBC we strive to address all the ten United

Nations Global Compact principles and it is our

constant endeavour to internalize them into our

day-to-day business. We are very firmly and deeply

committed to the spirit of United Nation’s Global

Compact. We submit our yearly report on the

Communication Principle 5: The effective abolition

of child labour.

On our Communication on Progress (COP) to

UNGC- Visit www.unglobalcompact.org. The ten

principles are:

HUMAN RIGHTS

Principle 1: Businesses should support and respect

the protection of internationally proclaimed

human rights within their sphere of influence

Principle 2: Make sure that they are not complicit

in human rights abuses

LABOUR STANDARDS

Principle 3: Businesses should uphold the freedom

of association and the effective recognition of the

right to collective bargaining

Principle 4: The elimination of all forms of forced

and compulsory labour

Principle 6: Eliminate discrimination in respect of

employment and occupation

ENVIRONMENT

Principle 7: Businesses should support a

precautionary approach to environmental

challenges

Principle 8: Undertake initiatives to promote

greater environmental responsibility and diffusion

of environmentally friendly technologies

Principle 9: Encourages the Development and

Diffusion of Environmentally Friendly

Technologies

ANTI CORRUPTION

Principle 10: Businesses should work against all

forms of corruption, including extortion and

bribery.


OBJECTIVES:

Useful & Effective collaboration with our stakeholders to meet the challenges, ever changing business needs and

demands, while consistently delivering sustainable value to all our primary stakeholders i.e. Employees, Suppliers,

clients, communities in which we operate.

We firmly believe in balancing stakeholder priorities and expectations – this is absolutely essential for responsible

business performance – by doing this we effectively manage our business risks.

At PBC we ensure, that we meet and have a meaningful dialogue with our primary stakeholders, at least twice a year.

However with our immediate and most important stakeholders i.e. employees, clients, subcontractors, Govt. Bodies

etc., we have a system of ongoing engagement.

During the current year, PBC initiated a broader stakeholder engagement; listening and acting on the inputs received

from our stakeholders/interested parties to further improve our business performance & services.

Our goal is not only to adhere but exceed conformance to the law & with this intent we have gone all out to include our

important stakeholders i.e. customers, subcontractors, employees, etc in our various engagement processes - training &

awareness campaigns, joint pitching, sponsoring common interest programmes etc.

From our consultation with our major and critical stakeholders, the nature of challenge facing us is clearly understood by

us. Our new cross business CSR approach need to be based upon a consistent framework, capable of accommodating

the widely varying levels of achievement across our two-business areas, and of taking account of different social,

environmental and economic priorities.

STAKEHOLDER ENGAGEMENT

COMPACT


The list of various stakeholders along with their engagement & association benefits to both is mentioned in the table

below:

S. No.

Stakeholder [by priority]

ENGAGEMENT BENEFITS TO

Method Frequency Business Stakeholder

1 Shareholders Management Meeting / Board Meeting

Half yearly / Yearly

Financial and budgetary approvals for investments in green and clean technologies, business strategies get ratified. Valuable inputs to improve performance, positive brand image

Clients get value for money services

2 Employees Staff welfare meetings, Departmental Meetings with CEO, Inter- departmental meeting, management review meetings, committee meetings, events and celebrations.

Monthly Enhance Productivity and Efficiency, increase in business, positive brand image

Increase motivational levels and enhance their capabilities, clarity on goals and objectives, personal and professional growth, monetary emoluments

3 Customers Letters / Presentations / Meeting / Customer Satisfaction Surveys/ Feedback / Annual Parties / Get together

Daily / Weekly /

Monthly / Annually

Enhance the business, Building up of Trust and loyalty, positive brand image, inputs on improving the services and business

Quality services, Increased service efficiency and effectiveness

4 Family of employees

Picnic / Family Day / Annual Get- together

Annually Motivated Team and Happy workforce, Loyalty, retaining talent.

Sense of Pride, achievement, oneness, Sense of belonging (part of PBC family) Endorsement by family of an employee’s choice of employer

5 Suppliers / Vendors / Subcontractor

Visits and Annual Meeting Regularly / Yearly

Relationship building, Building of trust and faith, transparency, better negotiations and better value for money as credibility is established, branding, learning and awareness process, out of the box innovation / customization of product and services

Strong Business relationship, trust level increase, credit safety, learning and awareness process, out of the box innovation / customization of product and services, increase business and orders

6 Government New Policies / planning for business / industry, Laws

Regularly Get a platform to place their concerns to the government

Support from the industry and corporate

7 Community Initiatives on community development and various important days

Regularly Credibility/positive brand image, Goodwill of people, perceived as a responsible corporate

Better engagement process for the community, community gets a platform to voice their concerns, apprehensions, appreciations and suggestions

8 Investors Meetings, Presentations, Seminars and conferences

Regularly Access to money, grants / loans. Growth and diversification opportunities, new business segments and projects

To deal with responsible corporate, technology partner, Growth and diversification opportunities, new business segments and projects, last but not the


PBC is a member of several business associations & International organizations. In this context we implemented a

number of new initiatives during the reporting period as summarized in the next section – Propagating Green Message,

while new targets were set for the coming year. This section includes references to relations with our major stakeholder

groups and development of our activities.

Membership/Associatio

ns with external

organizations

Membership/Associations with the following organizations:

Organizational Stakeholder of Global Reporting Initiative (GRI)

Indian Green Building Council

US Green Building Council

PHD Chamber of Commerce

NASSCOM

FIEO

Confederation of Indian Industries

ASSOCHAM

European Business Group

FICCI

Indo-American

Indo-German

Indo-Canadian

Indo-French

Indo-Australian

Indo-Italian

EU Chamber of Commerce

Global Compact Network, India

FRAI

NHRAI

Swiss Indian Chamber of Commerce

Indo American Friendship Association

ASHRAE India chapter

ISHRAE

Electronic and Software Promotion Council

RICS International Ltd.

CoreNet

European Business Group

The Indus Entrepreneurs (TIE)

On-going process. Relate and exchange information on developments and outcomes Exchange Notes at various Forums organized by these business associations. Sharing & Learning sustainable & green best practices. Through them making

recommendations to the

Government on various

policy matters that

facilitate sustainable

growth and development

of the Industry.

Participating in their

various programmes &

interventions

least attractive returns on their investments and risk hedging

9 Media Electronic and Print media - Publication, Articles, interviews

Regularly Positive brand image, Creating awareness about the business entity, indirectly it impact the sales and market value

It’s a win-win situation media gets story to tell especially when it is innovative and new and create a niche

10 Industry associations

Meetings, Presentations, Seminars, trainings, workshop and conferences

Regularly Knowledge sharing, bridge between industry and govt. for framing policy that aid businesses.

Credibility Enhances, get more corporate / members / followers


STAKEHOLDER ENGAGEMENT: PROPAGATING “GREEN” BUSINESS PRACTICES

PBC has always extended its support to The Climate Reality Project India (TCPI). TCPI is an independent chapter of Nobel

Laureate Al Gore’s, The Climate Project. It was established in March 2008 with a mission to create awareness on man-

made climate change and to help India respond.

Our CEO, Mr. Meattle is the trustee to TCPI. PBC has partnered with Climate Reality India in various awareness

campaigns and other initiatives. PBC has been giving continued support to its Teacher’s Training Program to be

undertaken in collaboration with Delhi Government.

The aim is to take the climate message to 10,000 teachers from 5,000 Delhi Schools and ultimately reach out to 1 million

children. This will help children in understanding the factors behind climate crisis and how one can act wisely to reduce

the adverse effects of climate change.

These training programs aim at inculcating eco-friendly habits within the children so that they are not only aware of the

climate change of the environment but also make resolutions; implement them and act accordingly.

PBC was associated with 24 Hours of Reality organized by The Climate Reality Project, India. 24 Hours of Reality is an

initiative of The Climate Reality Project. It is an interactive telecast that aimed at bringing the world together for the

largest-ever discussion (live web-broadcast) about carbon footprints and ways of reducing it.

This year, 24 Hours of Reality was held on 23rd of October, 2013 at PBC. The theme of this event was “Cost of Carbon”.

Idea behind this was to identify the cost of carbon emitted, adverse impacts and how to make all pay for it.

As a part of CSR activity, PBC helped in organizing and promoting the Asian-hour of this event. We promoted this event

on a large scale by posting regular updates and mailers on social media to make people aware of this initiative. We

invited a group of eminent people who actively participate in climate and environment related discussions in order to

address key issues relating to Climate Change & its impact on business & human life.

In addition to this, Mr. Barun Aggarwal, Director - Sales and Marketing, PBC enlightened the audience on the importance

of air quality. During this session he discussed about air pollution and the need for good quality air. He brought forth a

new dimension to the entire session by emphasizing on Indoor Air Quality.

People tend to think that air pollution is something that only takes place outside which is wrong. Pollution takes place

both indoors and outdoors. In fact as per recent studies, indoor air is 5 -10 times more polluted than the outdoor air and

can cause grave health hazards like lung impairment, cancer, death etc.

Mr. Aggarwal talked about the indoor air pollutants; their sources and how can we reduce air pollution inside our

homes/buildings. This was followed by a question and answer session. All the questions were answered by key speakers

who were: Dr. Ram Boojh, Programme Specialist, Natural Sciences, UNESCO Cluster Office for South Asia, Dr. Ramesh

Kumar Jalan, Resource Person & Moderator Climate Change Community, Solution Exchange, United Nations

Development Programme & Mr. Krishan Kalra Retd. Director General PHD Chambers (Climate Leader) and Mr. Barun

Aggarwal, Director - Sales and Marketing, PBC.



TRAINING FOR SUPPLY CHAIN

PBC purchases goods and services — ranging from office

furniture to promotional items.

It is PBC’s firm belief to promote local vendors & suppliers. This

not only promotes the local expertise and talent but also

positively impacts our carbon footprint. We try and promote at

least 80 % of our significant group of suppliers that are located

near our operations.

PBC follows a global sourcing and relationship management

strategy for materials and services worldwide with a special

focus on the top suppliers of critical goods and services. We

maintain strict quality, environmental, ethical, health and

safety, and labor standards in our own operations — and we

insist on responsible standards and licenses from our external

manufacturers.

We try and do at least 80% screening of our significant vendors

/ subcontractors by physically visiting the sites based on human

rights & labour standards.

PBC is committed to diversity both in our workforce and among

our suppliers. We cast the widest net in our search for talent,

seeking qualified suppliers, large and small, from all segments

of the business community.

Training programmes are also held to upgrade

their awareness levels and knowledge of the

materials they supply to the business centre. We

ensure the use of only eco-friendly products.

This is our regular practice and we interact with

them; organize special training programs for

them so that they fully understand the extent of

our quality, social and environmental

specifications. We constantly update them on

our new services, requirements, customer

specifications etc.

Annually we train at least 20-25% of our

significant vendors and subcontractors on

different issues relating to health & Safety,

Environment, Good Labour & Human Right

Policies, HIV-AIDS & our Ethical Practices.


AWARENESS CAMPAIGN FOR PBC TEAM & CREW MEMBERS

Change is the only element that stays constant in life. And a change is beneficial if it is for good. To bring a change in the

society one has to bring about a change in one-self. With this belief, PBC has started a training program, “Green-

Preneurs” this year.

Green-Preneurs aims at training PBC team members including lower staff about the importance of environment. They

are made aware of the environmental problems like global warming, floods, cyclones, earthquakes etc and the reasons

behind it.

At PBC, we educate them how we, on our part, can do our bit to curtail such problems. We have integrated these green

practices and measures at operational levels. Our housekeeping team uses only green guard certified products for

cleaning.

They also ensure that no water and land contamination takes place while carrying out the process of cleaning at PBC.

Similarly, every department has been instructed to follow some common as well as specific instructions to upscale the

green-o-meter. We motivate people to follow those instructions and keep a close vigilance on the implementation.

Other than this, we also train them about the repercussions of air pollution and the advantages of good air quality. Our

Indoor Air Quality team trains employees about small measures that everyone can execute at their homes to breathe

fresh air and stay healthy.

Green-Preneurs will enter the New Year with more ideas, new developments and new teaching strategies to ensure

that we derive results.


Communication:

We follow several practices to capture and address the

concerns, perceptions, suggestions of different

stakeholders.

We have a very strong & effective medium of connecting

and communicating with the stakeholders - internal as

well as external. Our immediate stakeholders are our

customer, employees, guest, visitors, suppliers &

subcontractors.

Building Occupants – Clients:

There is a process of constant interaction with our

customers by a department that is dedicated to looking

after all aspects of customer needs during his stay at the

Business Centre. This is the property management

department (PMS) that regularly interacts with the

customers to know and understand their needs /

requirement beyond the realms of the contractual

obligations.

Communications i.e. advertisements, marketing

collaterals or any other promotional literature strictly

adhere to the applicable laws, standards & our voluntary

codes.

We ensure that our communication is clear & accurate in

terms of what we can deliver to the client and it complies

with our SOPs and Internal Quality Benchmarks

This not only helps us in honing our services but also by

listening to our customers we are also able to provide

them value additions on their businesses.

After all our tag line also says just that: “We make

Customer care our Business”.

At PBC, Customer inputs are collected / gathered using a

variety of methods before, during and after providing an

office space or service. Mostly online surveys are

conducted to collect information from the potential

customer, to record the moment of truth.

This data is compiled and streamlined in order to

implement new processes and to see that this

information is put to best possible use to enable a better

service delivery structure.

It is a set of processes to ensure that the processes are

conforming to our internal standards as communicated to

Customer Satisfaction survey is conducted quarterly in

a year rather than making it an annual affair.

We also have a system to further understand their

requirements by conducting exit interviews to know

their feedback on our services, our strengths and our

weaknesses, areas for improvement and their

perception about us. We ensure 100% exit interviews,

with all Office facility clients.

The team members who are directly in contact with

customers are regularly trained and are also briefed

about overseeing daily operations and client

requirements / complaints etc., in morning meetings,

held on a daily basis.

A special help desk is set for our clients, which is

equipped to address all their queries.

E-mails / Letters are regularly sent to our clients for

any updates or revisions in policies and special offers.

The senior management ensures their alignment with

the strategic direction of the company. Action plan is

made to address changes to these processes in order

to meet the overall objective.

Internal Staff / Employee:

Employees Satisfaction Surveys (ESS): We strongly

believe that motivated and satisfied employees are

one of the prime assets of any organization, especially

a service oriented company.

ESS is conducted twice in a year by HRD to understand

the employee perception of whether the organization

is employee-friendly or not and to gauge current levels

of satisfaction and identify opportunities for

improvement (OFI) as suggested or recommended by

employees.

Board Meetings and Staff Meetings: Board Meetings

will be held at frequent intervals and only the Senior

Level Managers as authorized by the management are

allowed to attend these meetings. Other personnel

may be invited to attend on a need basis.


All directors are involved in the decision making

process and will have one vote each. The

C.E.O/Managing Director will have the absolute right

to decide which subject on the agenda will be put

through a voting process and the final decision will be

made by the CEO/Managing Director or the General

Manager in his absence, after the vote which will be

binding on all Employees. Minutes of the Previous

Board Meeting will be circulated at the subsequent

Board Meeting. Staff meetings will be held at least two

times a year.

These informative meetings allow Employees to be

informed of recent Company activities and changes in

the workplace.

Bulletin Boards: Bulletin boards, placed in designated

areas, provide employees access to important posted

information and announcements. The employee is

responsible for reading necessary information posted

on the bulletin boards.

Suggestion Box: The Company encourages employees

- who have suggestions that they do not want to offer

orally or in-person - to write them down and leave

them with their superior or the management. Every

care will be taken to preserve the employee’s privacy.

No action will be taken on anonymous complaints or

suggestions and the management has the right to

reject such suggestions. Suggestions may be sent by e-

mail to their respective superior or departmental

manager.

Procedure for Handling Complaints: Under normal

working conditions, employees who have a job-related

problem, query or complaint should first discuss it with

their immediate superior. At this level, employees

usually reach the simplest, quickest, and most

satisfactory solution. If the employee and superior

cannot resolve the problem, the company encourages

the employee to escalate the issue upwards in the

management hierarchy – HR, Manager, DGM, GM’s

Committee, Director / until the problem is resolved.

Grievances: An employee shall convey grievances to

the management verbally or in writing.

The management shall respond, in writing and within a

reasonable time, on the status and action taken on the

grievance. The management may opt to implement

corrective measures immediately or at their discretion,

establish a board of inquiry to review and consider the

grievances. The board of inquiry shall recommend to

management, the corrective measures to be

undertaken.

Supply Chain / Vendors

The company follows a practice of obtaining feedback /

suggestion from vendors, subcontractor regarding the

quality of services rendered at PBC. It helps us to

overcome the shortcomings, if any, faced by vendors /

subcontractors. Their suggestions, if found reasonable

and practical, are placed before the board of directors.

PBC practices supplier development system and

constantly monitors their awareness level on various

qualities, environmental and social aspects. We regularly

invite our sub-contractors, vendors, and other

stakeholders for periodic meetings and brain storming

sessions in order to improve our services and also share

best practices. They are surely our “Partners in

progress”.


REPORTING METHODOLOGY & MATERIAL ISSUES

& CREW MEMBERS

Reporting method:

PBC has a long tradition of sustainability reporting,

beginning in 2002 when we published our first

Sustainability report, which provided details of our social

and economic performance in addition to our

environmental results.

Our reports have always been internally prepared by our

team & we write about what we actually do.

Our Seventh Sustainability report reflects the progress we

have made in our business, embedding the GRI

sustainability principles, ten principles of United Nations

Global Compact & WEP.

This is also supported by the inclusion of sustainability in

the PBC Management Agenda and the company strategy.

Reporting standards:

We have followed relevant best practice standards and

international guidelines while compiling the sustainability

performance covered in this report. Most important are

the Global Reporting Initiative’s (GRI) G3 Sustainability

Reporting Guidelines.

With regard to the GRI Application Levels system, we

assessed ourselves at the B level. A detailed overview of

our Management Approach and the G3 Core Indicators is

provided at the end of this section.

We signed on to the United Nations Global Compact in

the year 2002, as founding members of Global Compact

Network India, joining thousands of companies from all

regions of the world as well as international labor and civil

society organizations to advance 10 universal principles in

the areas of human rights, labor, the environment and

anti-corruption. Our General Business Principles,

Sustainability and Environmental Policies, and our

Supplier Sustainability Declaration are the cornerstones

that enable us to live up to the standards set by the Global

Compact. This is closely monitored and reported through

our Communication on Progress (COP) submitted annually

to the UN Global Compact.

Material issues and our focus:

Based on ongoing trend analysis and stakeholder input,

we identify the key material issues for our company

from a sustainability perspective. We have mapped the

issues in the table below, taking into account the:

• Level of concern to society at large and

stakeholders, versus impact on PBC, and

• Level of control or influence we can have on an

issue through our operations and

products/solutions.

This is a dynamic process, as we continuously monitor

it. We develop our policies and programs based on our

findings. The results have been reviewed and approved

by the Sustainability Board.

For our next report we plan to carry out formal survey

on our CSR priorities with our key stakeholders in order

to develop a more meaningful & relevant material

matrix.

Key material issues:

PBC follows the triple bottom line evaluation and

reporting of business through Environmental Integrity,

Social Equality and Economic Viability. These three

principles form the cornerstones of our overall

business strategy and also guide our growth strategies

in the larger scheme of things.

The prioritization of the material issues is addressed as

per the enormity of the impact that an activity has on

our business.

Therefore issues relating to climate change,

environment, health & Safety, community welfare,

employee & client engagement / retention,

stakeholders expectations & interest, supply chain and

economic performance are always of great concern to

the organization.


1. Environmental Stewardship - We are an environment driven company and are aware of the magnitude of impact our

operation has on the environment. As such, we are committed to exploring ways to reduce the impact of what we do.

We shall take a responsible attitude and lead the way in developing initiatives to further reduce our environmental

footprint.

Strategy Plan

Utilize natural resources and other substances of concern, judiciously, across the system, processes and supply-chain

- Practice ‘Green Purchase’ - Lifestyle changes / effective house rules - Create awareness; knowledge sharing

Treat energy-efficiency as a resource and capture the savings that it offers; harness renewable

- Adopt clean and green technologies, Systems design - Lifestyle changes / effective house rules - Create awareness; knowledge sharing - 3M’s: measure, monitor and manage, Benchmarking

Focus on minimum water usage and discharge and improve water-efficiency continuously

- Adopt water-efficient technologies - Reuse grey water - 3M’s: measure, monitor and manage, Benchmarking

Close loops for materials to achieve ‘zero waste’ and implement ‘Reduce, Reuse and Recycle’ throughout the system

- Minimize wastage, Segregate waste at source - Wealth out of Waste: Put waste to use - Benchmarking (Waste Stream Audit)

2. Social Accountability - We believe that “it can be good business” to care for one of our stakeholders viz. the society

and people around us. We are also mindful of emerging social concerns and priorities of internal as well as external

stakeholders. We shall strive to create safe and fair workplace for all our employees and engage with stakeholders

across the supply-chain for their betterment.

Strategy Plan

Provide employees a healthy and safe workplace; engage with them for their Personal and Professional growth

-Internal/external training programs and awareness program/activities (celebrating environment, earth day) - Recreational activities - Employees’ health and welfare

Work for the betterment of community and surrounding

- Create awareness; knowledge sharing - Community welfare (NPG) - Support social causes (Nanhi Chaan, TCPI)

Engage regularly with external stakeholders; continuous improvement in quality

- Create awareness; knowledge sharing - Provide superior service to the end-customers

3. Economic Viability – Improve the financial bottom line and create wealth for all. These actions help us in our

branding, we are seen as a responsible corporate thereby enhancing our customer base. Our strategy is to attract new businesses and ventures by going green and thinking out of the box.

Strategy Plan

Study and understand the needs and requirements of the end-customer and tailor services accordingly; continuous improvement in quality

- Research and Development (Proactive as well as feedback-based) - Create awareness; knowledge sharing - Provide superior service to the end-customers as per quality standards.


HUMAN RIGHTS & LABOUR STANDARDS:

At PBC, we ensure strict adherence to laws enacted by the Government of India, to protect the interests of the workers.

We follow Shops & Established Act. SA 8000:2008 certification cements PBC’s commitment on staff welfare & social

accountability. Through this PBC reinforces its commitment to basic rights, freedom to all, fair wages, equal opportunity

no discrimination on any account, Inclusivity, training & skill development, health, safety etc.

A fair and open channel of communication is maintained for all personnel at the work place. In our Management

Standing Instructions (MSI) - Code of Conduct expresses our support for the UN Declaration of Human Rights and during

our various engagements with our stakeholders; we use this opportunity to encourage them to become part of the GCN

network, in order to ensure credibility & transparency to them and their business.

We have a policy & an effective mechanism in place to deal with sexual harassment at workplace. This also includes the

addressal & redressal of all kinds of complaints & grievances.

Inclusivity is our primary concern. Our workforce is competitive; we provide our employees an enabling environment

that encourages them to be competitive & innovative. It is also ensure equal opportunities are given to all deserving

employees to rise up the career ladder.

Employees are also empowered to take business decisions & be flexible within the norms.

It takes more than having the right mechanisms, standards and training in place to ensure an ethical business

environment. Ethics are an integral part of a business entity and are reflected in the manner in which its employees &

board conduct themselves in their day to day business.

Every PBC employee is responsible for adhering to business practices that are in accordance with the letter and spirit of

the law and with ethical principles that reflect the highest standards of corporate and individual behavior. Like integrity

of services, integrity of performance is a PBC standard and ignorance of this standard is never an acceptable excuse for

improper behavior.

We encourage diverse work force in our organization, equal rights, and equal opportunity to all irrespective of gender /

caste / creed / physical challenge etc.

Apart from this, to ensure that each & every social group is included in the business process, we practice “Positive

Discrimination” i.e. if all is equal, opportunity / preference given to candidates from the weaker & on the fringe sections

of our society. A positive working environment is essential to allow our employees to achieve their potential. It helps

attract new employees to PBC and motivates them to stay. Components of our working environment include numerous

opportunities for employee development and professional growth, competitive compensation and benefits, our focus

on health and safety, and our approach to diversity and inclusion.

SOCIAL ACCOUNTABILITY & OUR COMMITMENT


HIRING AT PBC

It is our constant endeavour to hire the best talent. We have well defined recruiting strategies & plans in place that help

us to ensure that the right fit takes place & appropriate employees are in place as per our specific requirements. This is

continuously reviewed to suit the dynamic organizational goals & objectives.

At PBC we encourage our employees to be multifunctional in order to make them more versatile and enhance their

skills- this also aid in their carrier progression and allows them a choice to move to other verticals if they so desire.

CAREER PROGRESSION AT PBC

There is a very structured process of harnessing talent and ensuring they are constantly moving up the ladder- aided by

an effective training and development process, which is customized & also propels the organizational thrust areas.

Lot of opportunities is given for lateral promotions / moves – this not only ensures that by moving an employee

internally we are rewarding our top talent but also keeps the employee motivated.

We feel that this strategy adopted by us has paid us rich dividends in terms of reducing attrition and keeping it well

below the accepted levels.

It maximizes their exposure to different domains and other areas of the business. It also keeps them motivated by

helping them take up challenging assignments to learn and develop new skills. Employees move from one occupational

level to another in their efforts to establish themselves. Also, these movements from level to level imply changes in skill

competency and income.

TRAINING AND PROFESSIONAL DEVELOPMENT

The Company recognizes the value of professional development and personal growth for employees. Therefore, we

encourage our employees, who are interested in continuing education and job specific trainings, to research these

further and get approval before signing up for the seminars or courses.

Trainings for the year 2012-2013

The company also helps in giving them financial help in furthering their skill & talent.

We have dedicated 28 days a year for training and development of all employees. We work 5 & half days a week and all

Saturdays are devoted to departmental or general trainings on the development of soft skills & operational processes.

Year 2013 Topics

Sum of No. of Attendees

Sum of Total Hours

Computer Related 47 63

Environment 134 99

Food Safety System 44 88

Health and Safety 97 116

MSI & Social Accounting 108 117

Process / Operations 114 115

Quality System 127 139

Soft Skills Development 52 104

Sales and Marketing 38 49

Grand Total 761 889

Year 2012 Topics

Sum of No. of Attendees

Sum of Total Hours

Accounting 128 237

Environment 89 186

Food Safety System 35 76

Health & Safety 275 410

Housekeeping 21 21

MSI & Social Accountability 521 767

Quality System 334 595

Sales & Marketing 143 246

Grand Total 1546 2537


Level of Employees

Year 2013 Year 2012

No. of Employees trained No. of hrs

No. of Employees trained No. of hrs

Crew members 84 497 113 814

Executive & above 93 322 120 1443

Senior / Top management 16 70 20 280

New employee receives induction training as part of the on boarding process. To increase the new employee’s

proficiency, it is ensured that they are put under the senior employees who act as mentors or buddy to make them

understand the work culture, policies & processes in order to understand the macro level picture of the organization.

This also helps to make the new employee feel comfortable & at ease in our work environment.

A training calendar is prepared, at the beginning of each calendar year. This is based on the training requirements

identified / assessed by each HOD for its team members at various times.

All trainings imparted are regularly evaluated in a tangible manner by HR to assess the effectiveness of it and fill in the

gaps, if any.

Security Practices - Percentage of Security Personnel trained in PBC on its policies & procedures concerning aspects of

human rights that are relevant to operations.

Training to Security Personnel in the year 2012-2013

Total No. of trainings

Duration of training (Hrs/Days)

No of Persons Trained

Level of Person Trained

Trainer (Internal / External)

56 931 576 Jr. Staff Internal

PROMOTION, REWARD & RECOGNITION

We recognize & reward all our employees who excel in their respective business silos, right from the highest official to

the lowest executives - we also showcase & share with the entire team to ensure others too are encouraged to perform

exceptionally.

KRAs are identified to motivate the employees to meet their stretched and overstretched goals. To achieve our business

goals, we rely on the integrity, knowledge, imagination, skill, diversity and teamwork of PBC employees. We strive to

reward their commitment and performance. We strongly believe that motivated and satisfied employees are one of the

prime assets of our organization.

Trainings in year 2013

Total Training Hours 889

Total Participants 761

Total Employees 193

Training hours per employee 5

Total Trainings 97

Trainings in year 2012

Total Training Hours 2537

Total Participants 1546

Total Employees 253

Training hours per employee 10

Total Trainings 175


Climate survey is conducted every year by the HR department to understand the employee’s perception of whether the

organization and to gauge the current levels of satisfaction and identify opportunities for improvement as suggested or

recommended by employees.

At PBC we provide an open, fair, collaborative, healthy, safe & conducive environment to promote continuous learning,

training and personal growth.

Our employees consider the location and space amenities as the best in the industry due to easy transportation access,

lots of natural lights in the cabins, separate eating area – the terrace cafeteria, indoor air quality & fresh circulation

inside the building, etc.

At PBC, we monitor measure and reward performance on a monthly basis. Exemplary & outstanding performance are

recognized & rewarded in order to motivate the exemplar employee and also showcase their performance to motivate

other employees.

The total number of employees benefited by the monthly performance incentive scheme in the year 2012-13:

Year Total No. Of Performance Incentive

Below Executive

Executive & Above

Male Female

2012 44 14 30 38 6

2013 160 50 110 136 24

Some of the Innovative policies and practices followed at PBC that have benefited our employees & the organization

alike, are listed as under:

a) Free and open environment, where each individual is encouraged to excel in their respective areas, take onus and responsibility for their activities and stand up in a crisis situation to take decisions to the best of their abilities. All this backed up by the top management of PBC.

b) “Open Door Policy” – We welcome each & every suggestion that comes from our employees, irrespective of the level / hierarchy - anyone can approach the CEO from the Crew / House boy to the highest ranking official – we encourage our team to be fearless and urge them to be team players rather than individual performers, for the overall growth of the company.

c) Implementing suggestions – Suggestions are invited and discussed every month i.e. we have placed a suggestion box wherein one can drop their suggestions anytime. All the suggestions are discussed with the top management and the feedback is given to the team members on what has been implemented and what has not been and why it has not been implemented.

d) Leveraging Technology – We ensure that all our team members are truly enabled and have all tools and tackles that are required for doing a particular job.

e) Appointment of a Workers Representative (WR): To engage effectively with our crewmembers and understand their queries, requirements & grievances, we have elected a representative from amongst them. The WR acts as a bridge between the Management & Workers.

f) The most important training that is imparted is on Entrepreneurial skills; this is integral to our organization’s approach to business.

PERFORMANCE MANAGEMENT

PBC conducts a rigorous and transparent annual performance review of all employees at all levels to guide Company

decisions relating to compensation and rewards. Employee performance is measured, in part, by how well employees

demonstrate PBC work & leadership standards. In this way, we seek to emphasize not just what an employee achieves,

but also how they achieve it.


There is a system to monitor employee performance as per the steps given under:

At the outset, the job description is assigned to our team members & they have their specific mutually

agreed upon KRAS that are evaluated on a monthly basis in a very tangible manner.

Continually monitoring performance through a dynamic system of monthly reviews of each person by their

HOD. In case a team member gets extraordinary rating consecutively for 2 months, they get the employee of

the month award.

Developing the capacity to perform by sponsoring for internal and external trainings etc.

Periodically rating performance and giving feedback to each employee so that there is continual

improvement in their performance & they are constantly advised as to where are they vis-à-vis their

performance & KRAS

Rewarding extraordinary & consistent performance

At PBC everyone gets a chance to grow – there are several examples where people have risen from the ranks and are

currently holding important management positions – our houseboys / peons etc have been promoted as Sr. Supervisors

and HODS as well – based on their committed performance and eagerness to learn and acquire new skills for self

development.

We are proud to state that 100% of our employees, for the year 2012-2013, were covered under monthly & annual

performance and career development review programme.

The same is given in the table as under:

S. No. From To No. of employees promoted in the year 2012-2013

1 Manager Sr. Manager 1

2 Asst. Manager Manager 1

3 Asst. Manager Deputy Manager 2

4 Deputy Manager Manager 1

5 Asst. Accountant Executive 1

6 Sr. Executive Lead Executive 3

7 Executive Assistant Senior Executive 2

8 Jr. Executive Executive 1

9 Waiter Jr. Executive 1

10 Chauffeur cum Supervisor Supervisor cum Chauffeur 1

Total 14

LABOUR PRACTICES

PBC ensures strict adherence to laws enacted by the Government of India, to protect the interests of the workers.

We follow Shop & Established Act for compensation to workers. SA 8000:2008 & OHSAS 18001:2007 certifications

cement PBC’s commitment on sound labour practices. Through this PBC reinforces its commitment to fair wages, no

discrimination, freedom to association & other principles.

A fair and open channel of communication is maintained for all at the work place.

In our Management Standing Instruction - Code of Conduct expresses our support for the UN Declaration of Human

Rights, and we also encourage our supply chain to sign up to the UN Global Compact, however this is a challenging task.


We have a “Workers Representative” (WR) who brings to the table, specific requirements of our crew members. He

also tries to address their queries & grievances. He also is responsible for escalating the unresolved ones to the

management / HR. He is also a key player in the scheme of things at PBC for staff welfare. He is also an invitee to all

Management Review Meetings in order to present the workers perspective to the management.

We are particularly sensitive about the health & safety of our workforce and there are various processes in place to

address the various health & safety issues. These are demonstrated in our report under “Health & Safety Section”.

CHILD LABOR

We prefer business partners, who treat their employees fairly and as per the law of the land. We follow the Delhi Shops

and Establishment Act & ILO, according to which, the age limit prescribed for child labour is 15 or below.

However, we have bettered it and have prescribed the minimum age limit as 18 years for employment. No one below

this age can be employed in PBC, whether directly or indirectly, to ensure that child labour is not practised at PBC.

By setting the minimum pay scale as per the government norms & skill set, we ensure that our employees get fair

wages.

All our contractors & vendors are also required to scrupulously follow the laws/ rules and regulations in respect of

engagement of Child Labour. This is addressed through our contract agreement, site visits, verification of relevant

documents, vendor declaration & regular engagement programmes with our Vendors and suppliers. We have a

dedicated procedure on Child Labour & the Remediation Plan.

The purpose of this procedure is to establish, maintain and ensure suitable and effective processes for detection &

prevention of child labour & its remediation, which covers all personnel deputed at PBC & its other sites. This also

includes subcontracted workforce.

EMPLOYEE SATISFACTION SURVEY

Motivated and satisfied employees are the key to any organization’s sustainable growth. Climate survey is conducted

every quarter to understand the employee perception of whether the organization is employee friendly, does it care

about its workers and to gauge the current levels of satisfaction and identify opportunities for improvement as

suggested or recommended by employees. Employee feedback is taken on different parameters & analyzed for making

recommendations to the top management for improving & making policies more employee-friendly.

Employee Satisfaction Survey conducted in October 2013 is as under:

Attributes Job Satisfaction

Compatibility with Co Workers

Compatibility with

Department's Output

Satisfaction from Company

Satisfaction from Health & Safety

Overall Rating

Agree Strongly 47% 54% 57% 51% 35% 46% 48.3%

Agree Somewhat 41% 40% 38% 41% 49% 44% 42.0%

No Opinion 7% 3% 4% 5% 15% 8% 7.1%

Disagree

Somewhat

4% 3% 1% 2% 1% 2% 2.1%

Disagree Strongly 1% 1% 0% 1% 0% 0% 0.5%


DIVERSITY & EQUAL OPPORTUNITY

Overall Satisfaction of Team Members

48%

42%

7%2% 1%

Agree Strongly

Agree Somewhat

No Opinion

Disagree Somewhat

Disagree Strongly

The organization does not believe in any kind of discrimination at workplace. At the time of recruitment only

qualification of a candidate to deliver effective performance is considered and yes if all is equal, we give

special preference to women, candidates from marginal sections of the society & differently- abled. There

have been “Zero” incidents of discrimination in the reporting period.

Yes in the above sense we do practice “positive discrimination” to have a diverse workforce.

We have adequate policies in place to firmly deal with these and apart from this it also is detailed in our MSI

– Management Standing Instructions and processes under ISO.

We ensure 100% compliance to these. Our objective is to go beyond compliance. The organization does not

believe in any kind of discrimination based on caste, colour, gender, religion or region. We firmly believe in

inclusivity and strongly oppose discrimination in hiring, remuneration, access to training, promotion etc at

work place.


EASE COMMUNITY STRESS

Emphasis is also given on employing / hiring locally and at this moment we can safely state that most of our

management team is hired from the local communities / location of operation. This is mainly done in order to consider

ways to decrease commuting stress. For instance, we stagger work times to avoid heavy traffic. Review beginning and

ending times and determine if the specific times or the amount of people arriving at each time can be adjusted. In

addition, review late arrival policies.

Total workforce as per employment type, employment contract, and region –wise.

Total No of employees are 193, as on date the classification is:

Composition of Governance Structure

Total Strength Region Employment Type (Permanent / Contract)

Assistant Manager 10 Delhi Permanent

Cook 7 Delhi Permanent

Crew Member 18 Delhi Permanent

Deputy General Manager 3 Delhi Permanent

It is evident from the chart given below that Schedule caste & tribes constitute almost 10% & we hire people

based on competencies & not Caste, Colour, Nationality, Religion, Gender etc.

We believe in Affirmative Action, as it promotes a diverse workforce and gives opportunities to all in order to

have sustainable livelihoods. We also strive to create awareness about the importance of Affirmative Action to

enhance social stability & cohesion and to make it into a reality in a corporate sector. We recognize the need to

reorient people’s attitude towards persons with disability & persons from the marginalized sections of our

society.

Inclusivity Data:

Category No. of Team members Percentage wise

General 174 90%

OBC 8 4%

SC 10 5%

ST 1 1%

Total 193 100%


Deputy Manager 4 Delhi Permanent

Driver 3 Delhi Permanent

Electrician 2 Delhi Permanent

Executive 34 Delhi Permanent

General Manager 7 Delhi Permanent

Group General Manager 1 Delhi Permanent

Head Guard 3 Delhi Permanent

Jr Executive 13 Delhi Permanent

Lead Executive 11 Delhi Permanent

Manager 7 Delhi Permanent

Pantry Man 9 Delhi Permanent

Security Guard 37 Delhi Permanent

Security Officer 2 Delhi Permanent

Sr Executive 11 Delhi Permanent

Sr Manager 6 Delhi Permanent

Supervisor 5 Delhi Permanent

Total 193

Category No. of Team

members Percentage wise Managerial Position

(in Nos.) Non Managérial Position

(in Nos.)

No of Female of PBC 35 18 % 10 25

No of Male of PBC 158 82% 25 133

Total Employees 193 100% 35 158


Ratio of Basic Salary based on gender by Employee Category

All Employees

Count of Name

Gender Total Percentage

Female 35 18%

Male 158 82%

Grand Total 193 100%

Sum of Gross

Gender Total Percentage Ratio

Female 8,52,106 23% 1

Male 29,22,267 77% 3

Grand Total 37,74,373 100%

Gender Female

Category Head Count

Average of Age

Average Salary Total Salary

Executive 25 29 16, 341 4,08,517

Middle Mgmt 8 37 35,798 2,86,386

Top Mgmt 2 46 78,602 1,57,203

Grand Total 35 32 24,346 8,52,106

Gender Male

Category Head Count

Average of Age

Average Salary Total Salary

Crew Members to Supervisor 83 37 8,983 7,45,581

Executive 50 35 18,613 9,30,651

Middle Mgmt 19 37 33,604 6,38, 485

Top Mgmt 6 46 1,01,258 6,07,550

Grand Total 158 37 18,495 29,22,267


PBC welcomes the provisions of the Women’s Empowerment Principles (WEPs) – Equality Means Business, produced

and disseminated by the United Nations Entity for Gender Equality and the Empowerment of Women (UN Women) and

United Nations Global Compact.

We are one of the seven signatories to UNGC and WEPs and the only mSME to demonstrate the commitment to Women

Empowerment.

PBC has adopted the seven steps in order to empower our women employees. We have a policy in place to address this

as part of our business strategy. An important business case for us – Equality Means Business Equal treatment of women

and men is not just the right thing to do – it is also good for business.

At PBC, we constantly work towards removing barriers that help in changing the mindsets & stereotypes.

Model behavior within our organization reflects the society we would like for our employees, their families, fellow

citizens and communities where we operate in.

We have women friendly policies at work to facilitate them and simultaneously help them balance their work, home,

children and family.

• Flexible working hours, part-time jobs, work from home option, ‘be consultants’ and ‘come-on-specific days’ etc.

are some of the provisions tailor-made for our women employees

• Extended Maternity Leaves

• A medical insurance policy in place that covers maternity from day one

Providing manned cab facilities to the women employees - after 7 pm and until 7 am.

WOMEN’S DAY CELEBRATION AT PBC

To reiterate PBC’s commitment to WEP, we celebrate the International Women’s day every year. This year, our theme was - “A promise is a promise, time for action to stop violence against women”. We organized ‘Best Dressed Lady’ contest. All our women employees actively participated in the contest. Special Tags of appreciation were presented to each lady team member in order to show the regard that the organization has for its women employees.

PBC CELEBRATES WOMAN POWER


PBC also has a policy that it adheres to in its business, which gives equal opportunities to all irrespective of gender /

caste / creed etc.

Women at PBC hold the highest management positions and we foster the growth & promotion of the weaker sections at

all levels. The idea is to adopt a “No Discrimination” policy at work.

WOMEN’S DAY CELEBRATION AT PBC

PBC also actively supports the “NANHI CHHAAN

Betiyan Aur Jungle, Jeevan Karein Mangal”, a

gender equality and ecological conservation

program of CII - Northern Region's proactive

engagement programme for the corporate sector

to promote girl child and environment

conservation.

Best Dressed Female -

Winner

Best Dressed Female –

Runners-up


ATTRITION RATE / RATE OF EMPLOYEE TURNOVER:

Our overall HR policy facilitates each employee to excel in their area of work, we firmly believe in mentoring, training,

motivating, developing & retaining our workforce.

Our people-centric policies & above all a safe & healthy environment that we provide act as a value proposition for our

employees.

We are proud to claim that at least 20% of our workforce has been with us for more than 5 years and 20 % for more

than 10 years

Team members working with PBC for 10 years & more

WOMEN TEAM AT PBC


CATEGORY NO.OF EMPLOYEES %

COLLECTIVE BARGAINING:

PBC realizes that the collective strength of employees is an effective partner towards the goal of achieving continuous

sustainable growth and hence no objection is raised on employees to join any trade unions thereby ensuring freedom of

association to all its employees. This is communicated through training programmes and implemented in all verticals.

Till date, we had no strikes or lockouts. A noteworthy point here is that a large part of our crew members have been

with us for more than ten years, this shows the immense trust and faith that they repose in the management of PBC and

also proves the management’s commitment to their personal development and welfare.

Percentage of employees covered by collective bargaining agreements: 50%

FORCED & COMPULSORY LABOUR:

PBC believes in voluntary labour and no instances of forced / compulsory labour have come to light during the reporting

period. Surveillance & Periodic Audits from external agencies for compliance with SA 8000:2008 is also conducted to

ensure adherence to the standard and compliance to the principle, apart from Internal Audits & reviews.

Other Benefits

• Ample conference rooms or other non-assigned private spaces like breakout areas, cafeterias, interaction

rooms, wide corridors and side chairs at workstations

• Encouraging environment that creates an atmosphere of sharing information and knowledge. Interaction and

collaboration also can result in learning experiences

• Control temperatures to enhance efficiency

• Natural sunlight

10 Years & more

38 22%

5 Years & more 42 22%

Less than 5 Years

113 56%

Grand Total 193 100%


• Size and privacy of an office were once considered to be the symbol of status but PBC does not promote closed

cabins. Rather, we promote open offices which helps in better understanding of workers, teamwork and

therefore it creates a successful work environment

• Wi-Fi enabled building with laptops.

• Plants are not only used at PBC for their aesthetically value, they are inherent part of IQA system at PBC.

• Clean and healthy air not only enhances the health of our employees but also increase human productivity &

helps in reducing employees stress. Health & wellbeing of our employees is most important to our business.

ANTI-CORRUPTION

• We stringently follow the laws of land and comply with all the legal requirements. Our annual reports are made

with due diligence and it is verified by external agencies.

• We firmly believe in paying our taxes on time. PBC has kept its policies transparent to encourage ethical work

culture & prevent corruption in business.

• It is accountable & responsible to its stakeholders.

• Partner, clients, contractors and vendors also respect our ethical policies & abide by them while doing business

with us.

• The anti- corruption policy was initiated on April 28, 2011 at PBC. Our CEO was determined to have a proper

system in place to address corruption and ethical dilemmas faced by the employees during operations.

• The framework of the policy was created by the Heads of the various departments, the General Managers and

the CEO, with inputs from specific departments like HR, Finance and QA. The process involved two or three

brainstorming sessions where practices adopted by other organizations were benchmarked & aligned with our

business requirements. The interaction of our HODS with the various stakeholders of PBC was kept in mind

while framing a policy that addressed the specific needs and concerns of the PBC business / team members.

• The first step in the development of the policy focused on the Heads of the departments. The involvement of

the HODs ensured that they understood the significance of this policy and its impact on the business practices of

the company.

• It also provided the HODs an opportunity to present their views and provide inputs on the components of the

policy.

• This process also gave them a strong feeling of belonging and owning the system and therefore commitment to

adhere to its tenets at all times.

• The policy is shared & circulated to all the team members / employees of PBC who are required to ensure strict

adherence to it and behave in a manner suited/appropriate to the stated policy and rules of the organization at

all times.

• This is also reflected in a detailed manner in our Management Standing Instruction / Employee Hand Book.

• Regular training to employees is imparted to make them aware of PBC’s Anti- Corruption policy. Training is given

to 100% employees on this.

• Regular internal audits are carried out by our Quality Assurance (QA), Finance, Human Resources (HR), Internal

Auditors and Legal Department to ensure standards, codes and other statutory and regulatory requirements are

regularly updated whilst also controlling & monitoring all operations.


• A detailed risk analysis is carried out by each HOD for their respective business verticals, subsequently the data

is collated & analyzed by CSR committee and HRD.

Third party audits of the various management systems reinforce this by providing an unbiased audit of the systems

concerned. The SOPs and standards of PBC take care of all legal requirements, which are an inherent/intrinsic part of

its operations.

In case any business unit / department is found to be non-compliant during the audit process, immediate corrective

action is taken in terms of re-defining of SOPs, getting the same in place and reviewing it for further compliance &

adequacy.

Each department identifies its specific legal requirements and receives assistance from the commercial and legal

department to put these in place.

Any employee violating the company’s code of conduct and/or exhibiting unethical behavior is subject to an

investigation and appropriate action is taken against the violator in an impartial / unbiased manner.

The company does not condone any violation of the law, unethical business, dishonesty or other participation in any

illegal act such as bribery, fraud and theft.

There have been no incidents of corruption reported against any employee or business head in this reporting period.

HEALTH & SAFETY

Occupational Health & Safety at PBC – “No organization can be healthy if its employees are not safe, healthy and

happy”

PBC places a great emphasis on the occupational safety and personal health of its employees.

PBC managing its safety and risk is a case of reaching operational excellence via an iterative, overlapping four – step

process:

1. Build and establish a “Safety Culture”

2. Management Leadership and Commitment towards responsibilities:

I. Establish Policy

II. Commit Resources

III. Risk Identification

IV. Provide a safe & healthy environment and encourage employee involvement

V. Establish clear accountability

VI. Verify & ensure compliance

VII. Participate personally

3. Implement comprehensive management systems to support the entire health and safety effort.

4. Operational discipline – PBC emphasizes the need for operational discipline; without excellent execution, health

and safety policies and frameworks, no health & safety program can be successful. PBC’s senior management –

including CEO / Director – take a zero tolerance attitude to safety and risk. Although zero incidents appears to


be an impractical goal, PBC believes that every incident is putting at risk our employees, customers,

communities, and shareholders, and therefore must be addressed on priority.

5. To inculcate operational discipline, we stress the importance of employee involvement. It should be as simple as

possible for employees to adopt health and safety practices; this means that procedures need to be monitored

& managed on an ongoing basis. We believe in setting “SMART” Targets & Objectives on an ongoing basis to

continually improvement in Health & Safety Programme.

Moreover, rewards for positive behavior and zero tolerance policy for safety violation need to be used effectively.

Reward is an effective way to encourage each team member to be sensitive to each other’s health & safety issues.

Safety is integral to performance management reviews, and directly linked to KRAs & financial benefits.

PBC's Health, Safety and Environment Management Framework is dynamic and has four key parameters: Drivers,

Enablers, Operational Elements, Statutory & Legal Compliances.

We are an OHSAS 18001 certified organization and we carry out regular safety audits / drills in order to ensure

prevention of accidents and alertness at all times

There is a “Health & Safety” committee at PBC comprising the management & workers who meet regularly to

identify risks associated with the health & safety of the building occupant and also recommend solutions to the

associated risks & problems.

PBC’s OHS policy is founded on three key concepts:

Human Values – supported by the statement, ‘Safety of person overrides all production targets’

Safety Management Principle – PBC believes that all injuries, occupational illnesses, and safety and environmental

incidents are preventable.

Ambition – PBC shall strive to be a leader in the field of managing health, safety and environment

Our organization has had no accidents since its inception some 20 years ago; however we are not complacent, as we

understand that if it has not happened, there is no guarantee that it will not happen in future, if all the processes are

not adhered to adequately.

We regularly review and carry out Hazard Identification and Risk Assessment and control measures to ensure that all

aspects of our operation are covered while carrying out the risk identification. Since this involves all the business

verticals covering all employees.

At PBC, apart from an organization of Safety professionals, an integrated structure for managing OHS in a well

defined hierarchy is set up, comprising personnel from line management and supported by Safety professionals.

It is the safety and wellbeing of all our employees (Including contractual) & building occupants that is at stake and

therefore training on safety behavior and health issues becomes most important for us. Our ongoing training

programmes on Health & Safety ensures the involvement of all the stakeholders i.e. clients, building occupants,

employees, visitors, guest etc.

The committee members include Group General Manager, Senior Manager HRD, Deputy Manager- HRD, G.M- PMS,

Senior Advisor, General Manager - Finance, Manager Q.A, General Manager Technical & the Worker’s

representative. As & when required there are special invitees including CEO & Legal Advisor.


Formally this committee meets every six months. They make sure that health and safety concerns are brought into

the open and are kept there until they are fixed.

One of the committee's important duties is to do regular inspections of the workplace to identify any health and

safety issue.

They also ensure that health & safety programs are closely monitored. Apart from this the committee is also

responsible to ensure that emergency plans, policies & procedures are in place, followed properly, communicated to

all the occupants & reviewed regularly. Our organization has had no accidents since its inception, however we are

not complacent, as we understand that if it has not happened, there is no guarantee that it will not happen in future

if all the processes are not adhered to adequately.

We regularly review and carry out Hazard Identification and Risk Assessment and control measures to ensure

absolute safety for its occupants, visitors, employees, clients etc.

At PBC, we maintain a very hospitable atmosphere and work environment. Our main USP is IAQ (Indoor Air Quality),

whereby we give the best quality of indoor air to our employees to breathe. Working for 8 – 10 hrs in this

environment enhances the oxygen level in our blood. Food is prepared with RO water

People take pride in working for an organization that is committed to the tenets of corporate governance and

sustainability.

Health & Safety- Linked Directly to Productivity

Health has never mattered more than ever...

PBC maintains Indoor Air Quality (IAQ), conforming to ASHRAE standard. The indoor air at PBC is comparable to

fresh air from the mountains.

This is its main USP, whereby we provide the best quality of indoor air to our employees to breathe in natural

oxygen

Maintaining IAQ not only keeps the air clean in a closed building environment & has health benefits for its occupants

but it also improves employee performance as they are more agile, awake & alert compared to those who work in

buildings that do not practice IAQ.

As a result of this there are fewer sick days & therefore the efficiency goes up by approx. 15% - 20%.

Note: A Study was carried out on a sample of people within the PBC building and another building adjoining PBC in

the neighborhood (without IAQ).


It is clearly evident that if one spends 8-10 hrs in our building, there is a 42% possibility of 1% increase in

one’s blood oxygen levels, compared with another building in the vicinity, where IAQ is not practiced.

As per the study carried out by Central Pollution Control Board, compared to other buildings in Delhi, the incidence

of Eye irritation is reduced by 52%, Respiratory symptoms by 34%, Headaches by 24%, Lung impairment by 12% and

Asthma by 9% at PBC.

Our facility has negligible amount of bacterial and fungal count as a result of the air quality practices by us. We post

our daily IAQ readings on our website: www.pbcnet.com.

People take pride in working for an organization that is committed to the tenets of corporate governance and

sustainability.



ROUTINE MEDICAL CHECK UPS

PBC organizes annual Medical Health Camps, interaction with experts from the medical world for team members as

per their job specification & requirements with the sole objective of ensuring good health and wellness of our

workforce. With this policy we help positive and supportive attitudes towards those infected with ill health and

promote health and safety awareness amongst our employees including contractual staff.

Paharpur Business Centre & its associate service, SpringClean™ organized a comprehensive Health Check-up Camp in

collaboration with Employees' State Insurance Corporation on 21st of July, 2013.

The camp was open to all the PBC employees and their family members. It involved screening for Eye, ENT,

Hepatitis B, Blood Group, Blood Sugar, Gynae, Body Mass Index (BMI), Blood pressure, Skin and Surgery.

Consultancy sessions on General Medicine, Yoga, Ayurvedic Medicines and Diet were also held.

The camp received a plausible response.

HEALTH CHECK-UP CAMP AT PBC


In line with our endeavors to promote stress free work environment at PBC, we have also introduced- Office ‘Yoga

Spa’. This improves their wellness quotient is one of our initiatives taken to promote wellness amongst our team

members. Yoga not only but also helps in improving their concentration & focus, thus helping them in enhancing

their performance levels.

TUBERCULOSIS TESTS FOR EMPLOYEES & CLIENTS

Tuberculosis (TB) is a communicable disease and spreads through air. It has become more relevant & important in the

recent times, with the outbreak of many kinds of viral infections & flu. It is a known fact that people suffering from TB

are more likely to get infected with the H1N1 virus, as their immune system is already very weak. Also many times one is

not even aware that a TB virus exists in our system till we get ourselves tested, therefore an annual TB test is part of our

health care & Indoor Air Quality programme at PBC.

YOGA SESSIONS AT PBC


Absenteeism and Sickness

To effectively manage absenteeism at PBC, HR department analyzes the absenteeism trend both in terms of overall

levels of absence and the patterns shown by specific individuals and groups on a monthly basis.

In fact, a monthly report is circulated to all including our CEO, by the HR, appreciating all those team members who have

achieved 97% attendance (Our internal benchmark) and also to those who have 100% punctuality.

Leave records are maintained for each employee. In case there are cases where an employee is habitually coming late

or taking unplanned and uninformed leaves – there is a counseling session both by their HODS / Mentor / Buddy and

finally with HR – this is done, not in an adverse manner, but as a means to identify problems and offer help to our team

members in resolving their problems.

No Absenteeism or leaves taken by our employees due to injury at work in the past 2 decades, we have zero % record of

injury @ work.

Flexibility

We at PBC are constantly looking at ways & means to give employees more control over their schedules, environment

and work habits.

We encourage our employees to take annual leaves for rejuvenation & also encourage them to take frequent breaks to

relieve themselves of any work related stress.

We feel that customized schedules are a great way to improve employee satisfaction as it helps in Work Life Balance.

Medical Insurance for Employees:

All our employees are covered under the group Medical insurance policy. The policy offers great benefits to each

employee, as it gives an opportunity to an employee to get their spouses, children, parents and even parents- in- law

enrolled, get covered and avail health insurance benefits.

Our claim ratio is 125 %.

Care for women employees has been intrinsic part of our employee management system. Consequently, we have taken

such policy that covers maternity from day one for a sum of Rs 50,000/-.

Employee Relations & Engagement Process: Where people take pride in working in an organization that is sensitive to

global / sustainable issues i.e. Care for Environment, Society, Inclusivity, Diversity, No discrimination, Sexual Harassment,

Discipline, Conflict & Dispute Resolution & Grievance handling. It’s a great retention policy, as people would like to work

in an organization that is accountable to its employees and does its business responsibly.

Family Welfare

Organize Family day @ PBC - Invite PBC families to visit their spouse’s workstation, meet & interact with colleagues.

Family member of employees are invited for get-together parties. This helps in motivating the employee and creating a

friendly atmosphere and sense of belonging (Some of the Family Day Pictures are given below).

We celebrate achievements & festivals in order to enhance team bonding and relationship building.


To cope with the pressures of work, PBC encourages fun and leisure activities at work - movies; quiz programmes are

held at PBC to motivate the work force and in line with our policy of- “WORK HARD YET HAVE FUN”.

In short we feel that by taking care of our employees & their family we effectively engage with them to make them feel

that PBC is their second home.

PBC Family

Office Picnic

PBC Family

Mr. & Mrs. Meattle giving gifts to junior PBC members


Customized Workstations:

We also encourage employees to customize their

workstations. This could include décor and/or

equipment. This not only gives employees control

over their work environments, but it can ease

certain occupational hazards / personal barriers such

as back pain or eyestrain.

In addition, studies show that certain colors or

décor can improve feel good factor. Employees are

able to create their own space where they enjoy

working, rather than being stuck in an

uncomfortable cubicle.

Personalized workstations with ergonomic chair &

adjustable back are provided for the comfort of PBC

employees as well as for the in-house clients.

PBC ensures that the building occupants stay healthy

and fit.

Ergonomically Designed Workstation


PBC is a 25 year old building, located in Nehru Place Greens, built to government design. It is the first office building in

the country to be USGBC LEED Platinum certified under Existing Buildings (Operations and Maintenance) category - truly

a sustainable building.

It is also a BEE 5 star rated building with an AAhEPI of 28 wh/hr/sqm

An eco-friendly building inflicts minimal footprint on the environment while enhancing occupant comfort and efficiency.

Typically, environment-friendly architecture tries to optimize the performance of a building, and preserve and protect

important resources like water, land, and energy. This is accomplished through an integrated approach to architecture,

blending design issues, energy-efficient materials, construction techniques, effective building systems including waste

management and taking advantage of renewable energy supplies.

To achieve true environment-friendly architecture, eco-friendly ideas need to be supported by everyone involved in the

process from design to construction.

It is our absolute belief that care for environment can alone help us in addressing the Climate Change issues and take us

through this difficult phase. With regard to our environmental initiatives – relating to energy management, water

conservation, reduction of our carbon footprint, use of sustainable resources, waste management, local procurement

etc. – These are tangible and the system addresses it very substantially.

PBC has taken various projects / strategies / initiatives to make the building eco friendly & sustainable.

ENVIRONMENTAL PERFORMANCE


ENERGY CONSERVATION INITIATIVES

INNOVATIVE WAYS TO MINIMIZE “HEAT INGRESS” –

ENERGY CONSERVATION PRACTICES

Energy management practices followed at PBC help in

reducing the electricity bills without affecting the

quality of life. Direct energy consumption from primary

energy source is from BSES (utility provider) and we

don’t have any source for Indirect / Renewable energy.

Our results show we have benefited from these

practices, with a maximum 30% reduction in the

electricity bills. We are working on these practices to

further improve our energy efficiency.

Energy Type & Source

Type of Energy Source

Electrical Power Energy Source BSES (Grid Power – Primary

Energy Source)

Diesel Generator 1 (Secondary

Energy Source)

Diesel Generator 2 (Secondary

Energy Source)

Solar Power Energy /

Renewable Energy

Pipe Lights in Green House

At Paharpur Business CentreTM (PBC), Energy Efficiency is treated as a significant resource, similar to coal and oil. We

have benefited from the practices implemented in PBC and the results show almost a 30% reduction in our electricity

bills. PBC is also a Bureau of Energy Efficiency, Ministry of Power, Govt. of India, 5-star rated building, with average

annual hourly energy performance index of 28 W hr /hr /sqm and currently operating at 22 wh /hr/ sqm since 2012.

• At PBC, we use only 5 stars rated electrical appliances.

• We have installed motion sensors to control the misuse of electricity.

• Laptops are energy-efficient as they use 50% less energy than desktops. We have replaced all the desktops with laptops.

• Lighting levels meeting lux level requirements as per DIN 5035 part 2-international standard.

• Noise level meeting IS notification in respect of noise as per the gazette of India extraordinaire of Feb 14, 2000.

• LEDs use only 2-10 watts of electricity (1/3rd to 1/30th of Incandescent or Compact Fluorescent Lights) and last up to 10 times as long as CFL's.

• We have replaced CFLs with LED lights.

• We have upgraded HVAC, electrical system and cooling towers that have a payback period of 8-14 years.

ENERGY MANAGEMENT PRACTICES


Reduction in Sanctioned KVA 2006-2013

With several Energy Efficient Practices, PBC has reduced its sanctioned MDI from 735 KVA to 350 KVA. Our per

annum savings are > Rs 8 million/annum or Rs160/ft2/Year. 1 degree increase in temperature provides a 5% saving in

air conditioning cost. Operating with annual energy consumption of 22 wh/hr/sqm & will further reduce to 16

wh/hr/sqm soon.

ENERGY CONSERVATION MEASURES

At PBC, we take a 360 degree approach while looking at energy management. It is an on-going process. We plan and

implement our interventions keeping all the aspects of business relevance in mind and constantly put in efforts to

maintain them. There are huge challenges while retrofitting a building like ours as we are a 24x7 operation and we

cannot take any shut down for any of our retrofit activities.

1. Replacing CFLs with LEDs - Down lighters with 16 watt CFLs are replaced with 6 watt LEDs

• Down lighter with 6 LEDs

• LEDs use 2-10 watts of electricity (1/3rd to 1/30th of Incandescent or Compact Fluorescent Lights) and lasts 10 times of CFLs

• Easy retrofit solution, track & luminaire remain same

• 560 down lighter with CFLs have been replaced by 560 LEDs

• Saving of 10 watt per down lighter.

• Payback period - 4 years

• Reduced OPEX Cost i.e. Energy bills & MDI

• Reduction of Carbon Footprint as a result reduction in use of Fossil Fuel.

• Engage with the supply-chain to customize design for our building.

2. In-house Research & Development on Energy Efficiency Practices

• Light Colored Tiles on Roof, Light Reflecting Paint (High Albedo paint) and cool Wall Paints are used to reduce

the heat gain.

- Study by Lawrence Berkeley National Laboratory estimates worldwide energy savings of $27 billion/ year

with White Painted Roofs.

- Insulation in order to control temperature losses.


3. Engage with the supply-chain continually; improve the components of service at source

• Green Purchasing- Meticulous selection of materials to be used in the building like furniture, paints, Green Seal

Certified Cleaning Products etc.

• Utilize natural resources and other substances of concern, judiciously, across the system, processes and supply-

chain.

4. Maintain the highest standards of service quality and continually improve

Energy Management System ISO 50001:2011 for further assessment of our operational activities.

• Helps us to evaluate our performance on energy & its efficiency

• Helps us in planning developmental strategies for energy management practices, further aiming for continual

improvement.

• Helps us in improving the SOPs & other processes.

• Lifecycle analysis of infrastructure, up gradation of systems, projects and material/products directly/indirectly

involved with service delivery.

• Having achieved these certifications, we keep a constant eye on development so that we make the certification

meaningful for us.

6. Harnessing Solar Energy through Skylights

• We have installed 36 natural skylights in Green House that

harness solar energy. As a result, we have been able to eliminate 37 T5 lights thus saving 17.76 KW per day

6. Life Style Changes to Conserve Energy

We follow certain best and innovative practices that further contribute to reduction in our energy bills and life style

is one of them. We realized that by making slight changes in our lifestyle, we can actually save a great deal of energy

and expenses.

7. Engage with employees, stakeholders and customers/clients on a daily basis

Enhancing and upgrading knowledge of employees, stakeholders and clients.

8. Using Social Media Platforms for Creating Awareness

1. Gathering supporters from public domains through social media platforms that can support us and walk with us to fulfill our energy management goals.

2. Brand building and reputation is enhanced.


COOLING TOWER WITH 1 DEGREE REACH

1. At PBC, we have installed the next generation of Cooling Towers- of 1 degree approach manufactured by

Paharpur Cooling Towers- Guaranteed to cool 800 USGPM of water from 92.30F at a design wet bulb

temperature of 83.0 degree F

2. The set point of our Air Conditioning system is set up at 25 degree – 15% less load on HVAC.

3. We have reduced cooling load, because of growing fresh air indoors, has resulted in a saving of ~11.4% in HVAC

costs and a highly reduced energy consumption of 28 wh/hr/sqm and now operating at 22 wh /hr /sqm since

2012.

4. This is an energy and water efficient cooling tower. At PBC, we also monitor the wet bulb temperature.

GHG EMISSION REDUCTION

Using online Emission Calculation Protocol developed by World Resource Institute (WRI): Global Warming

Potential (GWP) set of “2001 IPCC Third Assessment Report”, the Greenhouse Gas emission resulting from

energy consumption at PBC and associated grounds has been calculated as:

Year Annual Energy

Consumption (KWh) Emission of CO2

(tones) CO2 Emission Factor (Kg

of GHG/KWh)

2007 1073292 1009 0.94

2008 902736 849 0.94

2009 713660 671 0.94

2010 888928 836 0.94

2011 871274 819 0.94

2012 661554 622 0.94

2013 601982 566 0.94

Specific Energy Consumption

0

200000

400000

600000

800000

1000000

1200000

2006 2007 2008 2009 2010 2011 2012 2013 2014

Year

An

nu

al E

nerg

y C

on

su

mp

tio

n

Annual Energy Consumption (KWh)

Emission of CO2 (tonnes)


1. Measure, Monitor and Manage – 3”M”: PBC Management thoroughly believes in the adage and ensures what gets

measured is managed. All the processes and procedures are monitored at strategic points for anomalies/inconsistencies,

which are reported to CEO and the senior management on daily basis for their feedback. Their inputs are then used to

make improvement decisions.

• Accurate measurement is the heart of any Monitoring and Reporting System. We have 50 calibrated Energy

meter in our building

• BMS system logs and stores hourly energy consumption from these meters

• The Engineering Department in PBC analyzes the Energy consumption data from these meters and identifies

area of improvement

• QA Department reviews measurement & Calibration methodology and it is checked and verified during Internal

Audits, surveillance and third party audits under ISO 9001, 14001 & 50001

• The Daily report of energy & water consumption is shared with the CEO for his inputs & major improvement

decision

• Quarterly internal audits are carried out to analyze the efficiency of the energy management system and for

continual improvement

2. Quarterly Management Review Meeting – These meetings help the management drive the lessons / learning's from

analysis to action. Organizational performance and capabilities are reviewed on six-quarterly basis during Management

Review meetings with senior management and records for the same are regularly maintained and monitored for

improvement. All strategic objectives and action plans are based on these Management reviews and are a regular part

of systems in PBC

3. Acquire International certifications like ISO, 50001, BEE star rating etc.

4. Supplier development system to monitor their awareness levels on various qualities, environmental and social

aspects

• Awareness/Training Programs for sub-contractors, suppliers, etc.

• Periodic meetings and brainstorming sessions to update them on our new products requirements, customer specifications, etc., and share our best practices and take their feedback on market trends.

OUR OBJECTIVE FOR ENERGY MANAGEMENT SYSTEM

• Reduction of 5% Energy Consumption (in terms of KVAh) for the whole building for the year 2013 as compared to 2012

TEAM MEMBERS SUPPORT IN ENERGY CONSERVATION

• All the service departments at PBC are aware of their energy consumption and consider it while making their

annual budgets after due consultation with our Engineering department.

• All our HODs are made aware of the energy conservation programmes through training and awareness

campaigns & initiatives organized by PBC.

• The Team clearly understands that savings made under these impacts their financial bottom line in a positive

way.

MONITORING & REPORTING SYSTEM


TAKING A 360 DEGREE APPROACH- LIFE STYLE CHANGES

• We turn off all electrical equipments, when not in use.

• Prefer using Chairs with perforated back and bottom to provide for ventilation for human comfort. This allows

for indoor temperatures to be kept at 24 deg C +/- 2, while providing occupant comfort.

• Our dress code for summer: No Jackets / No ties so that occupants are comfortable at above mentioned

temperature levels. Each degree centigrade increase in temperature means a saving of 5% in air- conditioning

costs.

• Individual lighting controls installed in terrace cafeteria to further conserve energy and educate our clients as

well as our team members on best practices on energy management

• Green mesh & heat reflective film is put on the southwest side of the building in summers to block the direct sun

heat into the building

• Low sulphur, super, pre-centrifuged Diesel is used for all DG sets to reduce pollution

• Use of BEE 5 star rated appliances only

• Set point of our Air Conditioning system is set up at 25 degree – 15% less load on HVAC

• Reduced cooling load, because of growing fresh air indoors, has resulted in a saving of ~11.4% in HVAC costs

and a highly reduced energy consumption of 28wh/hr/sqm

ENERGY CONSUMPTION SCENARIO AT PBC™– AN OVERVIEW

Monthly Energy Consumption Data

Month

Data of 2012 Data of 2013

% occupancy Total Area

Occupied Area in

Sqft

Total KWH per occupied

Sqft BSES KWH

% occupancy Total Area

Occupied Area in

Sqft

Total KWH per occupied

Sqft BSES KWH

January 43.65% 21157 2.10 44460 30.77% 14913.91 2.88 42924

February 43.48% 21074 1.70 35760 29.13% 14119.02 1.94 27420

March 46.61% 22591 2.20 49704 27.98% 13561.63 3.06 41448

April 42.87% 20779 2.80 58248 28.21% 13673.10 3.99 54540

May 42.56% 20628 3.49 72024 31.36% 15199.88 4.43 67308

June 41.93% 20323 3.78 76836 32.58% 15791.20 4.41 69648

July 40.84% 19795 3.87 76666 33.52% 16246.81 4.38 71208

August 40.30% 19533 3.28 64004 34.95% 16939.92 3.45 58368

September 37.54% 18195 3.46 62976 37.35% 18103.17 3.09 55872

October 37.72% 18283 2.86 52260 36.87% 17870.52 2.71 48504

November 37.72% 18283 2.04 37344 33.23% 16106.00 1.99 32004

December 35.17% 17047 1.83 31272 30.12% 14598.86 2.07 30200

The total energy consumed in the year 2012 is 661,554 KWH

The total energy consumed in the year 2013 is 599,444 KWH

The Reduction in total consumption of Energy (KWH) in the year 2013 as compared to the total consumption of Energy (KWH) in the year 2012 is 9%


At PBC, water has always been considered as a precious resource, which is monitored at all inlet and outlet points on daily basis. As water demands and environmental needs grow, recycling & reusing of water plays a major role at PBC, helping us to conserve and manages our vital water resources in a sustainable manner. Some of the water conservation techniques that we follow are:

Sensor Taps: We have installed them sensor equipments like sensor taps as they help in saving a great deal of water.

Use of Soap Free Water for Gardening: PBC channelizes approx. 150 liters of soap free waste water on a daily basis, from the kitchen to the vermi-compost pit & our nursery for irrigation. In the kitchen we follow a “3 SINK METHOD” for Dish washing. There is a PH METER installed in the kitchen that indicates the ph value of the water & to ensure that the PH levels remains within the limit. In case the PH levels goes beyond the limit, there is an alarm that automatically cuts off the water supply.

Installation of cistern based 4/2 Liter Water Closet (WC): Flush valve based WCs in the building have been replaced by cistern based 4/2 Liter WC, thus, saving us 1,302,900 L per year.

Rain Water Harvesting: We have a rain water harvesting system installed in the building which collects & divert the runoff water from the roof of the building to recharge the ground water level.

RAIN WATER HARVSTING DATA FOR THE YEAR 2013

Area of water collection surface 1232.82 Total Terrace Area 6000

Average Rain fall in Delhi during the year 2013

29.57 Total Water which can be captured & recharged

14783.45

Volume of captured Run off, Vr 2748.988 Total Water captured & recharged 3037.56

Percentage of Water Captured - 21%

Hydroponics Culture for growing plants: It helps in water conservation as it re-circulates the same water with 5-10% make-up water, thereby eliminating the daily watering process.

INVERTED PLANTERS

At PBC we have put in numerous ‘Sky Planters’ so as to save costly floor space but still meeting with our USP - Indoor Air Quality & other best practices. The Sky Planter actually uses a ground-breaking internal reservoir system that feeds water directly to the roots without leaks or evaporation, using up to 90% less water This helps us in further conservation of water. It requires watering once or twice a month only.

Inverted Planters in our Green House

WATER MANAGEMENT PRACTICES


We have also put conductivity meter in condenser water line for online measurement of water hardness. This helps us

minimize unnecessary bleed off. Daily monitoring and recording of the water consumption at each area of consumption

is done in order to control any kind of water wastage.

Source of Water at PBC™: Primary Source is Delhi Jal Board (Utility Provider) and for any additional requirement of

Water, water is sourced & bought.

ANNUAL WATER CONSUMPTION & PER CAPITA CONSUMPTION DATA

Month 2012 2013 Comparison of water

consumption from Last year same

month in %

Consumption (in ltrs)

Per capita Consumption

Consumption (in ltrs)

Per capita Consumption

Jan 179753 14.76 167339 13.74 -7.42

Feb 224437 18.43 168853 13.86 -32.92

March 378283 31.06 369063 30.30 -2.50

April 409215 33.60 434771 35.70 5.88

May 557941 45.81 628971 51.64 11.29

June 490159 40.24 481537 39.54 -1.79

July 486120 39.91 415190 34.09 -17.08

Aug 371004 30.46 337434 27.70 -9.95

Sep 382396 31.40 379774 31.18 -0.69

Oct 326641 26.82 319038 26.19 -2.38

Nov 199805 16.40 190199 15.62 -5.05

Dec 149996 12.31 139352 11.44 -7.64

Total 4155750 341.19 4031522 331.00 -3.08

The Reduction in Total water consumption in the year 2013 as compared to the water consumption in the year 2012 is 3%.

WATER MONITORING & REPORTING SYSTEM


At PBC, we segregate waste at the point of its generation.

We have separate bins for food, plastic, paper etc. Food waste at PBC is converted into organic nature manure through vermi-culture with the help of worms. Further, this manure is used for indoor plants.

Effluent from the kitchen is treated through Oil and Grease trap installed in the Kitchen and as per DPCC norms the parameters of the discharge is periodically tested from DPCC approved Lab. Results are within the specified parameters.

We recycle paper and plastic waste. Several trees are chopped down in order to produce papers. At PBC, we try to minimize the usage of papers by following various simple practices. Instead of circulating paper notes/chits, we prefer using our emails, setting up reminders in the computers etc.

We reuse one-sided paper & promote communication thru I-mail/ E-mail.

E-waste is discarded through e-waste recyclers and useful equipments/parts are combined to form usable machines

Segregating waste at its origin

SUSTAINABLE GREEN PURCHASE ANALYSIS

Objective :- To purchase 60% sustainable –green purchase out of total purchases at the

PBC for the year 2013

% of Sustainable Purchases for the Year

2013

% of Sustainable Purchases for the

Year 2012

58 55

S. No Input Material Output Material

Year 2012 Year 2013

Quantity (Kg)

Quantity (Kg)

% of Material Reused

Quantity (Kg)

Quantity (Kg)

% of Material Reused

1 Paper Re used within the facility

280 36.6 13% 225 26.05 12%

2 Bio Degradable Waste (Food waste & Landscape

Waste)

Vermi-Manure 1269 1041 82% 685 548 80%

3 Broken Furniture Re used within the facility

413 325 79% 354 271 77%

4 Empty Mineral Water Bottles

Re used within the facility as vertical wall

planters

Nil 295 167 57%

WASTE MANAGEMENT PRACTICES


‘WE GROW FRESH AIR’: PBC has developed an effective IAQ system that works towards making this building more

energy efficient, apart from cleaning the indoor air.

A unique biotechnology is used to clean the indoor air of its toxins and VOCs.

With the help of plants, the indoor air is made rich in oxygen, In order to promote health, which results in reduced

absenteeism due to fewer sick days and higher productivity for occupants at PBC.

IAQ system is retrofitted in the existing building.

The biotech has been further aided by the microclimate that PBC has created in the surrounding areas by planting and

maintaining more than 2,000 trees that significantly improved the ambient air.

These trees have not only “greened” the area which was essentially a concrete jungle, earlier, but also improved the

ambient air by reducing its CO2 levels before pumping it inside the building, for further treatment.

It is this differentiator that makes PBC, one of the healthiest buildings in the city, apart from providing optimum

occupant comfort and energy savings of 9.2% through HVAC (Plants improve & purifying the quality of air within the

building and thus HVAC has to pump in lesser fresh air, so the load on HVAC reduces) and 15 - 20% enhancement in

productivity as a result of good health and fewer sick days.

COMPARISON OF AMBIENT AIR POLLUTANTS: NEW YORK VS NEW DELHI

PARAMETERS New York, NY, USA New Delhi, INDIA Indian Standard

Ozone (µg/m3

) 21.1 212.4 180

PM2.5 (µg/m3

) 7.2 100 60

Data is taken from real time monitoring websites of Department of Environmental Conservation, Govt. of New York and

Delhi Pollution Control Committee, Govt of Delhi.

The results clearly show us that even New York, a relatively populated city in USA has very low levels of PM2.5 and

Ozone as compared to New Delhi, India.

“The Living Room Plant” Areca Palm

(Chrysalidocarpus

lutescens)

“The Specialist Plant” Money Plant

(Epipremnum aureum)

“The Bedroom Plant” Mother-in-law's Tongue

(Sansevieria trifasciata)

INDOOR AIR QUALITY


IAQ MONITORING

Create a Micro-Climate

Carbon dioxide monitoring

in the vicinity of PBC and

the parks in June 2013.

A park just outside the business centre that was a slum was taken over by the business centre with a MoU between the

Municipal Govt. The inhabitants were relocated and over 2000 trees were planted in the area. This created a micro

climate in the vicinity. Carbon dioxide mapping (as per above figure) of the surrounding area clearly shows that

concentrations near the building are lower than when you move away from the building. This exercise is conducted

once a year.

At PBC we take daily readings and as a result of using biotechnology we have been able to significantly reduce the difference in CO2 between ambient air and air inside the business centre. Mimicking nature inside the building with other various IAQ initiatives has allowed us to maintain IAQ as per ASHRAE and USGBC LEED (for Platinum rated buildings – i.e. 30% over ASHRAE base) specifications with a minimum 15.3 CFM per person fresh air, resulting in energy savings. Thus, as compared to ASHRAE recommended 20 CFM, PBC saves 4.7 CFM/ person of fresh air load, on the HVAC system.

PARAMETERS AVG. of

other Buildings

PBC %

REDUCTION

CO2, ppm 1067.5 488 55

PM10, µg/m3 689 24 97

PM2.5, µg/m3 492 14 97

VOC - Benzene, ppb 150 BDL 99.99

VOC - Acetaldehyde, ppb 3125 BDL 99.99

VOC - Acetone, ppb 800 BDL 99.99

VOC - Toluene, ppb 275 BDL 99.99

Aerobic Plate Count, cfu 153 26 83

Fungal Count, cfu 48 <1 99


IAQ FOOTPRINT

With Ambient Air numbers as poor as they are in New Delhi, Indoor Air results are no better. Table given below shows

the average readings of various pollutants in 5 different commercial buildings in New Delhi. Compared to the Indoor Air

Quality guidelines published by WHO or by ASHRAE, these numbers are very poor. Awareness of Air Quality and

pollution is very low and this needs to become a priority. Indoor Air pollution is the second highest killer in India after

Blood Pressurei. 1.3 million people in India die due to indoor air pollution every year.

Indoor Air Quality Parameters Tested at Other Buildings

Parameter Measure ASHRAE Standard Average of Other Buildings

CO2 ppm 700 over ambient 1278.45

Ozone µg/m3 100 8.393

Nitrogen dioxide µg/m3 100 68.114

Sulphur dioxide µg/m3 80 22.16

PM 2.5 µg/m3 15 61.58

PM 10 µg/m3 50 103.7

The Indoor Air Quality at PBC is equivalent to being up in the mountains. The numbers speak for themselves. Table

given below outlines the results of Air Quality monitoring at PBC for the last few years. This is testing done by the

dedicated IAQ team of PBC. Further studies have been done by LBNL and CPCB corroborating the numbers below.

These studies are outlined below.

Air Quality Parameters Tested at PBC

Parameter Measure ASHRAE Standard 2008 2009 2010 2011 2012

CO2 ppm 700 over ambient 395 318 477 471 488

Carbon monoxide ppm 9 0.089 BDL# BDL BDL BDL

Nitrogen dioxide µg/m3 100 21 19 8 8 40

Sulphur dioxide µg/m3 80 8.2 8.1 7 4.5 34

RSPM (PM 10) µg/m3 50 18 16 29 27.9 40



The fresh air load is 0.60 watts per ft2, a reduction of 0.18 watts/ft2.

This gives an energy saving of 30% in fresh air load on HVAC system and hence reduced energy bills.

As a health and safety initiative for the building occupants, we regularly monitor:

• Bacteria and Fungus levels in air inside the building

• Particulate Matter (PM10), Carbon Dioxide, Carbon Monoxide and specific VOCs (Volatile Organic Compounds)

are monitored inside the building on daily basis

• RO water is regularly/ periodically tested for Complete and Essential water parameters as per IS: 10500, from

NABL Accredited laboratory

• Air Washer and Cooling Tower is regularly monitored for Legionella (responsible for Legionnaires disease)

• Water Storage tanks are regularly monitored for presence of algae & slime

Daily IAQ data / readings are available on the public domain i.e. on our website: www.pbcnet.com



We “grow” our own oxygen and remove harmful compounds from the air through the strategic use of indoor vegetation — which doesn’t just help the environment; it also helps people think and be more productive while reducing energy costs.

DEVELOPMENT OF “NEHRU PLACE GREENS” PARK

Creating a microclimate in Nehru Place, which was essentially a concrete jungle, spread over an area of 3.3 Acre

(143,748 Sq. Ft) was converted into Nehru Place Greens Park, where, more than 2,000 trees were planted.

The initiatives have yielded results - not only has the three-acre area become visually appealing but has also contributed

in the improvement of the ambient air quality.

• Created a habitat for hole-nesting species.

• Created a thicket in a portion of the green area to attract migrant birds.

• To be effective, the thicket is impenetrable so that the birds can be safe from disturbance.

Ideally, any tree plantings would take into account the affect that the trees would have on the bird population.

• Creating a water feature. Providing consistent water, especially during the summer months is an excellent way to promote bird population. The amount of water needed is tiny – on the order of a couple of liters a day.

• Plant edible fruit trees. Many trees, especially figs (genus the Ficus) provide food for wild birds, including resident bulbuls, and barbets and migratory Rosy Starlings.

STRATEGIES FOR BIO DIVERSITY

CONSERVATION


STRATEGIES TO ENCOURAGE SUSTAINABLE

COMMUTING IN PBC

We at PBC have a Sustainable Commutation Plan to

encourage & support sustainable travel patterns

among staff, clients, vendors and visitors.

The plan concentrates on staff commuting patterns

and also includes business travel, fleet management

and freight issues. For instance our F&B department

has an electric 'scooty' for chores that are to be done

within a radius of 5-15 km.

Apart from this our official fleet runs on Green Clean

fuel i.e. CNG and employees are encouraged to

purchase cars that run on clean fuel and follow Euro 4

norms.

The objectives are:

• To communicate staff about other modes of

travel;

• To identify opportunities for improving

features/services provided by alternate

modes;

• To support staff in changing their travel behaviour;

• To provide information on the scale and broader

impacts of change


RECRUITMENT AND RETENTION OF STAFF

This has long been our policy as problems have been faced due to employees traveling long distances. The employee

gets tired and it becomes difficult to add value to his / her job and hence becomes extremely difficult for an employee to

balance home & office.

Easing the commute to work will enhance an organization's reputation as being an employee friendly institution.

Though we follow equal employment policy however preference is given to a candidate if he/she is residing within a

radius of 5-10kms– A win-win situation – this is done without compromising on the quality of candidate and without

discrimination, anti-discrimination policy is in place.

Apart from this, flexible work hours are encouraged and employees are well equipped with communicating devices i.e.

Cell phones / Lap tops / Blackberry’s etc.


ENHANCED ENVIRONMENTAL PERFORMANCE

Green Travel/Sustainable Commuter management plan can contribute to an enhanced environmental performance and

a ‘good neighbors’ policy towards other employers or office goers in the area. Such a plan forms an integral part of our

organization’s environmental management programme including formal standards such as the Environmental

Management and Audit Scheme (EMS) and ISO 14001.

Given under is a detailed commuting survey carried out in year 2013 by Quality Assurance Department to determine as

to how many PBC Building occupants (Team members & Clients) uses the alternative commuting modes & public

transportation.

24%

1%

2%

45%


In our business, adherence to the rule of law, ethical working practices, good corporate governance and transparency

are critical. We have strong corporate policies and safeguards in place, and a long history of adhering to, and promoting,

high ethical standards and the law.

PBC aspires to have a positive impact on the communities in which we operate worldwide and recognize our

responsibility toward those who are affected – either directly or indirectly – by our operations and activities. We rely on

local communities not only for our workforce but also for some of our suppliers and our ability to carry out our business.

Through ongoing engagement and dialogue, we work to understand the concerns and needs of our communities, and

we seek to respond by addressing local challenges in ways that build stronger communities and support the

sustainability of our business.

Development and impact of infrastructure investments and services were provided primarily for public benefit through

commercial, in-kind, or pro bono engagement. Our key stakeholders benefited from our social initiatives were: The

immediate communities, office-goers of the area, residents of nearby area, other business houses, corporate, members

of Govt. Agencies i.e. DDA, Police, MCD, Fire department etc, apart from our own employees and clients of our building.

PBC worked with several Government agencies / departments to improve the conditions of roads, regulating traffic

movement, removal of garbage and Clean-up drives leading to a better place and improvement of surroundings and

improvement of the ambient air.

Paharpur Business Centre (PBC) in collaboration with The Climate Project India (TCPI) celebrated the Earth Day 2013 by

organizing a plantation drive and an awareness campaign on saving our planet – Earth, from global warming.

PBC recognizes the repercussions of these environmental challenges that are multiplying every second & took various

initiatives to embark on a journey towards achieving zero tolerance to environmental degradation. On the occasion of

Earth Day, PBC had invited Mr. Krishan Kalra, Trustee - TCPI and Aditya Pundir, Country Head - TCPI to share their

knowledge.

Mr. Kalra emphasized on the measures that are small yet play a crucial role in curbing the crisis of Climate Change. He

remarked, "We are not required to do anything different to show our concern for our planet. Instead, we can just start

keeping a close check on our regular activities by following the principles of reduce, reuse and recycle.

By doing this, we can get to know how much we are contributing to the waste and pollution. We can begin doing this

right from our home."

SOCIAL INITIATIVES & PERFORMANCE

CONSERVATION

EARTH DAY CELEBRATION


Mr. Pundir gave an informative & insightful presentation on 'Climate Crisis'. He spoke about the adverse effects of global

warming and how it has turned our climatic conditions upside down. He elaborated on relation between the rise of

temperature and climatic hardships. He said, 'by adopting sustainable ways, we can create a flawless face of the climate.

Followed by this, Barun Aggarwal, Director - Sales and Marketing, PBC, gave a presentation on "Clean Air", emphasizing

on Indoor Air Quality.

He remarked, "Indoor Air Pollution works as a silent killer and is typically 5-10 times worse than ambient air.

He also stressed upon the fact that PBC, compared to other buildings, has superior indoor air quality.

He also mentioned that if a person is in PBC building for 8-10 working hours then there is 42 percent of probability of 1

percent increase in blood oxygen saturation level."

PBC also organized a plantation drive in Nehru Place Greens, wherein the guests and the team members planted

saplings. Along with this, PBC also organized, "Nanhi Chaan"- a CSR initiative wherein we celebrated the birth of a girl

child in the PBC Family.

The parent-employees planted a sapling on this occasion, who then nurtures and looks after it in the same manner as

they would look after their child.

Mr. Krishan Kalra, Trustee - TCPI

Mr. Aditya Pundir, Country Head- TCPI

Mr. Barun Aggarwal,

Director-Sales & Marketing, PBC


Team PBC and guests planting saplings at Nehru Place Greens Park

Team PBC at Nehru Place Greens Park

With an objective of spreading awareness about adverse effects of global warming, we ran presentation on the screens

placed inside our building. It is a paradox that we, who need earth more for survival, have become the cause of its

destruction. With the motto of celebrating every day as Earth Day, Team PBC pledged to make a difference to the

changing climate conditions in every possible way.


PBC BELIEVES IN GREATER ENVIRONMENTAL RESPONSIBILITY

Environmental awareness amongst PBC team members & stakeholders is always encouraged. This motivates us in

establishing partnerships with our important stakeholders, driving the organization towards sustainable development.

Due to our inherent values and environmental sensitivity, we are perceived as a great place to work.

We have initiated several awareness programs for school children, employees, clients, community on climate change.

Some of the initiatives for promotion of our environmental responsibility towards community & stakeholder are:

• Celebration of Earth Day & Environment Day in order to create awareness & scale the issue.

• Regular interaction with school children to sensitize them to issues relating to environment & water management

• In-house employee awareness programs regularly Environmental awareness amongst PBC team members & stakeholders is always encouraged. This motivates us in

establishing partnerships with our important stakeholders, driving the organization towards sustainable development.

Due to our inherent values and environmental sensitivity, we are perceived as a great place to work.

We have initiated several awareness programs for school children, employees, clients, community on climate change.

Some of the initiatives for promotion of our environmental responsibility towards community & stakeholder are:

• Celebration of Earth Day & Environment Day in order to create awareness & scale the issue.

• Regular interaction with school children to sensitize them to issues relating to environment & water management

• In-house employee awareness programs regularly


STUDENTS OF AMERICAN EMBASSY SCHOOL VISITED PBC TO LEARN ABOUT OUR SUSTAINABLE GREEN PRACTICES

PBC actively endeavored to spread awareness on green concepts amongst school children. On March 6, 2013, children

from American Embassy School visited PBC to see & learn how simple green strategies have been implemented in our

building.

They were educated on the importance of energy & water conservation, waste management and resource optimization.

Our various initiatives were demonstrated to make them aware on various measures adopted us that helped in making

PBC an energy efficient BEE 5-star certified building. Enthusiastic students actively participated in the presentation and

discussions on green concepts.

Mr. Barun Aggarwal, Director - Sales and Marketing, PBC gave a presentation on "Indoor Air Quality". He explained that

Indoor Air Pollution is more dangerous than the ambient air and that it needs more attention. He further elaborated

about the major indoor air pollutants i.e. PM 2.5, PM 10, VOCs, etc.

He further explained how PBC has better indoor air quality when compared to other buildings.


A group of students & professors from Massachusetts Institute of Technology, U.S.A (MIT) visited PBC to learn &

understand PBC's sustainable methodology adopted to make it a truly green business endeavour. On this enlightening

occasion, the youngsters from American Embassy School made green resolutions for the upcoming years. The students

resolved to make 2013, a greener and a healthier year.

They showed their inclination towards waste management practices and promised to follow the 4 R's, "Refuse-Reduce-

Reuse-Recycle".

Earth Hour is the largest movement in the history of our planet, spanning 7,000 cities, 152 countries with a digital reach

of 200 million people. Our CEO, Mr. Meattle supported the movement by accepting the 'I Will If You Will (IWIYW)

Challenge'. His challenge was to plant one tree for every 50 discarded plastic bottles if others reuse the bottles as

planters.

This challenge acted as a helping hand and a sensible stimulator to increase the green quotient of our planet. Every new

plant will be an assurance of lesser pollution and more oxygen. Every discarded plastic bottle will be a strict 'No' to the

usage of non-biodegradable material and reusing them will encourage rational eco-friendly practices - 'Refuse, Reduce,

Recycle and Reuse.'

Mr. Kamal Meattle, reiterated - "Though sustainable future seems to be tough, it is far from impossible. The need of the

hour is 'Change' and everyone has to follow. PBC has always been supporting efficient green practices. We have

implemented several sustainable solutions and it's heartening to see our efforts being recognized. Earth Hour 2013 -

IWIYW is another addition to it the movement will continue till our mission is accomplished.”

STUDENTS OF MIT VISITED PBC TO LEARN OUR

SUSTAINABLE WAYS

PBC ACCEPTS THE EARTH HOUR CHALLENGE


As a result of this endeavour we re-used more than 500 discarded pet bottles. These were converted into planters in our

green house, contributing in the enhancement of oxygenated air for our occupants. Several trees & saplings were also

planted in the Nehru Place Greens Park.

On the occasion of Holi, PBC organized "Eco-Friendly Holi" campaign within the building. We promoted the use of organic/ herbal colours. Colours contain toxic colorants that can cause diseases like Asthma, Eye Allergy, Renal Failure, Skin Cancer etc. Realizing that chemicals used in colours are harmful to our body, we took an initiative to distribute organic/ herbal colours amongst our employees, guests and building occupants. We encouraged people to celebrate an eco-friendly, healthy and safe Holi. We promoted this thought on our social media platforms as well.

ECO-FRIENDLY HOLI CELEBRATION


PBC celebrated World Environment Day 2013 by organizing a Contribution Camp; Promotional Campaign for

Green Commuters; Anti-Food Waste and Waste Management Campaign; and a Fresh Water Drive, Water for

Birds and Animals. PBC understands the repercussions of wasting food.

On the occasion of World Environment Day, Team PBC came together to support – “Think Eat Save” Drive.

At PBC, we convert all bio-degradable food waste into organic manure through Vermi-culture.

The organic manure is further used for all our indoor plants. We urged our team members & building

occupants to practice garbage segregation & vermi-composting at their homes.

We also requested them to share this green practice with as many people as possible.

“Green Commuters” was another innovative initiative at PBC. Using public transportation; carpooling; walking

or cycling to one’s workplace helps in reducing the use of fossil fuels that directly impacts in carbon footprint

of an organization & also results in clean ambient air due to reduced vehicular emissions.

PBC promotes “Green Transportation”, appreciates & rewards employees who choose alternative modes of

green transportation, instead of using their personal vehicles.

By creating awareness about the importance and benefits of green transportation as well as by motivating

people, PBC has been able to add on some employees who have started practicing car-pooling, cycling and

commuting by public transport on a regular basis instead of using their own vehicles.

WORLD ENVIRONMENT DAY CELEBRATION


PBC also organized a Contribution Camp in association with Goonj, an NGO. It was a week-long camp.

Our motto, “Don’t Just Dump, Just Give” inspired people to contribute material that may be of less or no use to them but useful to someone. The best part was that one could contribute anything usable like utensils, books, clothes, bags, toys, newspapers, magazines, stationery etc. The camp received an excellent response and now has become an ongoing activity.

After huge success of the contribution camp organized during World Environment Day 2013, we decided to have it on an

on-going basis. The idea is to facilitate people so that whenever they feel like contributing something, they can do that.

The best part of this camp is that one can contribute anything in usable condition i.e. clothes, utensils, stationery,

electronic devices, toys etc. Things that are worth being recycled, we send them for recycling, rest we distribute them

either directly to the needy or to homes. This camp is exempted from any financial contribution/ donation.

ON-GOING CONTRIBUTION CAMP


PBC understands that birds and stray animals hardly get clean water to drink. Some studies have revealed that several

birds die especially during summer season as they do not get fresh water to drink. PBC decided to adopt the Fresh

Water Drive & integrating it into our daily activity.

As we all know, water is vital for the survival of every living being and therefore we keep Fresh & Clean Water for birds &

stray animals throughout the year.

Clay pots filled with clean drinking water kept at various places near PBC building Team-PBC placing clay containers with

clean water for birds & animals

FRESH WATER DRIVE FOR BIRDS & STRAY ANIMALS


We celebrated Ozone Day marked on 16th September 2013. On this occasion, we organized a week-long campaign for

creating awareness about the importance of the ozone layer. We promoted this campaign on various social media

platforms.

PBC Art Gallery is an on-going CSR activity of PBC. It is a non-profit vertical of PBC that promotes the works of various

artists by hosting their exhibitions.

We provide a platform to encourage budding artists to showcase their works of art through PBC Art Gallery. We also

help them in media mileage so that their work becomes popular and their sale increase. In association with Friends for

Tribal Society (FTS) and The Climate Reality Project - India, PBC had organized an Art Show “Samvedana”. The profits

from sale of the artworks were channelized towards education of tribal children across India.

OZONE DAY CELEBRATION

PBC ART GALLERY: A “NOT FOR PROFIT” INITIATIVE


Art Exhibitions and Live – Art Making session namely, “From Artist’s Brush”

On the occasion of Diwali, PBC organized a “Green Workstation” Decoration Contest based on the 3 “Rs”.

Every participant used green ways of decorating their desks. The team that won the competition had decorated the

desks with leaves and flowers that had fallen from the trees. In order to promote the concept of “Reuse”, they had cut

coloured sheets of invitation cards in the shape of earthen lamps and a hanging lamp with LED bulb, instead of using

paper for greetings. They made a rangoli with the help of rice flour that was made from expired rice.

We all know that crackers contain harmful chemicals that worsen the ambient & indoor air quality.

To spread this message, we prepared a poster on Green Diwali with the help of recycled paper and reused boards. The

poster delivered the message to celebrate Diwali in a greener way by saying no to crackers.

We took the message a step further, a day after Diwali; our IAQ (Indoor Air Quality) team conducted an air quality test

inside & in the ambient. The readings showed that there was massive rise in the level of pollution outdoors. We

incorporated these eye-opening readings in a presentation and ran it on our screens so that the employees and other

occupants become aware of the impact of crackers on air quality.

We also shared the presentation on social networks to disseminate the information & message to the masses.

The winning desk in Green Workstation Decoration Contest & Poster on Green Diwali

GREEN DIWALI


ECONOMIC PERFORMANCE

CONSERVATION

PBC is a closely held company / SME and therefore it is

not required to publish its financial results, as per the

applicable statutory laws. However we comply with the

accounting standards issued by ICAI and other statutory

requirements.

Since our inception we have never violated any law

pertaining to anti-competitive behaviour, anti- trust,

monopoly practices. PBC has never paid any fines /

penalties for any non- compliance of any statutory

requirements or laws. There have been no non-

monetary sanctions for any non compliance.

It is a family owned business and has a family managed

company board. The board actively works towards

aligning the interest of its various stakeholders with that

of the board.

As it a closely held company, there are no external share-

holders from outside of the family.

The interest of the organization and its people tops the

agenda of the board and is never compromised. The

shareholders understand that their interest is deeply

linked with that of the other important stakeholders i.e.

Employees, Customers, supply chain, partners etc.

This governance body ensures that the objectives are

well coordinated with that of its other stakeholders in

day to day operations that are managed by its various

managers & General Managers in a very transparent

manner, overseen by the CEO.

The company engages in corporate sustainability as an

intrinsic part of its governance structure and matters

pertaining to climate change, environment,

sustainability, growth, profitability & people are part of

the annual board meetings

PBC has taken a decision to spend on energy efficient

equipments and green & clean technologies in order to

reduce its carbon footprint, also reduce its impact to the

environment & last but not the least, improve its impact

on the financial bottom line.

As a result of this, a decision has been taken to address its

risks and opportunities by investing in clean and green

technologies – case in point is our new project

GreenSpacesTM and the decision to go for the highest

level of LEED certification for a 25 year old building and

similar other initiatives to invest in “GREEN”.

The financial reports are shared with the departments

and adequate actions are taken based on discussions with

the concerned GM/ HOD/ CEO whenever required. There

is a committee consisting of General Manager -

Operations & Group General Manager, Marketing and

Finance, Head – HRD, legal consultant and if required

HOD or DGM, which runs the day-to-day operations in a

decentralized manner.

The committee and the concerned HOD discuss the

monthly fiscal results. Hence ensuring that no

department misses the bus and in case any review is

required, necessary action is taken in advance.

The report is then submitted to the CEO for final

discussion and decisions.


AT A GLANCE: THE FINANCIALS OF PBC

Particulars Year 2011-12 (In Rs.)

Year 2011-12 (in million

Rs.)

Year 2012-13 (In Rs.)

Year 2012-13 (in million

Rs.)

Incremental (In Rs.)

Incremental (%)

Profit Before Tax 86,441,772 86.44 58,349,445 58.35 -28,092,327 -32% Profit After Tax 74,076,462 74.08 51,019,965 51.02 -23,056,497 -31% Turnover 225,052,712 225.05 188,085,453 188.09 -36,967,259 -16% Net Worth 814,618,951 814.62 865,450,775 865.45 50,831,824 6% Operating Cost 138,610,940 138.61 129,736,008 129.74 -8,874,932 -6% Employee Compensation 47,648,196 47.65 52,475,247 52.48 4,827,051 10% Direct Tax 12,365,310 12.37 7,329,480 7.33 -5,035,830 -41% Revenue 174,766,396 174.77 127,818,554 127.82 -46,947,842 -27%

PBC has not received any significant financial assistance from the Government or any other financial agency, for

promotion, business development or enhancement of any of its business verticals.

It is an organization that has no borrowings. The company, operating in service sector, measures its performance in

terms of Net Profit after tax.

Profit After Tax (in Million Rs.)

54.962.5

76.2

23.85

53.21

74.08

51.02

0

20

40

60

80

100

2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13

Year

PA

T

Series1


The Turnover Trend of PBC in the past years

The company has shown huge improvement in Net Worth over the years

The Operating Cost of the company is given below for reference

Turnover (Million Rs)

174.3

202.2215.84

134.61

181.99

225.02

188.09

0

50

100

150

200

250

2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13

Year

Tu

rno

ver

Turnover

(Million Rs)

Net Worth over Time

498.2546.2

601.7670.96 670.7

740.73814.62

865.45

0

100

200

300

400

500

600

700

800

900

1000

2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13

Year

Net

Wo

rth

Ove

r T

ime

Series1

Operating Cost (Million Rs.)

91.58110.32

124.99

99.13120.78

138.61 129.74

0

50

100

150

2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13

Year

Op

era

tin

g C

ost

OC in Million Rs


Employee compensation details are projected as below

Direct Government Tax paid in % of Turn Over

Direct Government Tax paid in % of TO

Employee Compensation (in Million Rs.)

23.0826.86

32.2827.59

36.62

47.6552.48

0

10

20

30

40

50

60

2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13

Year

Em

plo

yee C

om

pen

sati

on

EC in million Rs

Direct Tax paid in % of Turnover

14.62

12.87

4.84

11.62

8.00

12.37

7.33

0

2

4

6

8

10

12

14

16

2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13

Year

Dir

ec

t T

ax

Pa

id

% of Turnover

Revenues (Million Rs.)

79.3888.17 86.95

102.3

125.24

174.77

127.82

0

50

100

150

200

2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13

Year

Re

ve

nu

e

Revenues (in Million Rs)


Paharpur Business Centre does not believe in making any kind of financial or in kind contributions / donations to any

Political Parties, politicians, ministers or anybody in position of power. The only contribution that it has ever made is

in times of National Calamity to the Prime Minister’s Relief Fund.

Expenditure on Environmental Measures

COMMUNITY INVESTMENT Established an NGO, ‘Nehru Place Greens’ (NPG) to improve the areas surrounding our building. Surrounding area of PBC housed slums and was faced with problems of excessive garbage, poor traffic regulation, etc. In 1996, PBC got an MoU signed with Municipal Corporation of Delhi. More than 2000 trees were planted in an area of approximately 3.5 acres with the primary objective to improve the green cover and the ambient air quality. Surrounding area was cleaned & greened. Following facilities were provided by Nehru Place Greens: i. Promote general welfare of the area including cleaning of the roads, garbage collection & disposal, watering &

maintaining the trees, shrubs plants etc in NPG Park & surrounding area. ii. We also have a dedicated sweeper who cleans the approach roads on a daily basis.


iii. Liaisoning with Govt. authorities in order to maintain the roads, lighting & the general maintenance of the area. iv. NPG partners with Fire and Traffic department to ensure proper traffic regulation and legal parking of vehicles in

the area in order to allow free access to fire tending machines in case of any emergency situation or major disaster

v. An Air-Cooled Porta- Cabin with a Public Address System. vi. Provided 3 guards who are traffic wardens and assist the traffic police in regulating traffic in the area.

vii. CCTVs installed in the area to monitor the traffic and defaulters from the Porta Cabin itself. viii. Our traffic wardens are constantly on the move in the area to regulate traffic and are interacting on a regular

basis with the crane vendor to facilitate towing of illegally parked vehicles in the area ix. Our traffic wardens send a daily report of the traffic violations in the Nehru Place Greens area to the Kalkaji

Circle for challans.

Community Investment

Spending

Project - Nehru Place Greens Jan to Dec 2013 Jan to Dec 2012

Rs. 6,19,164 Rs. 1,81,028


WORKING TOWARDS CUSTOMER DELIGHT

There is a process of constant interaction with our customers by a department that is dedicated to our customer needs

during their stay at the Business Centre. It is the property management department (PMS) that regularly interacts with

the customers to know and understand their needs / requirement beyond the realms of the contractual obligations.

This not only helps us in honing our services but also by listening to our customers we are able to provide them value

additions to ensure smooth functioning while they are at PBC.

After all our tag line also says just that: “We make Customer care our Business”.

Maintaining Client Confidentiality while at PBC: We ensure, not only on a contractual basis but as our SOP that there is

complete confidentiality and privacy with regard to client information, data etc. This has been one of our biggest

strengths and since our inception there have been no complaints of breach of customer privacy or loss of client data. We

have worked on this from the beginning of our business as we have had very eminent multinational and fortune 500

companies as our clients.

At PBC, Customer inputs are collected / gathered using a variety of methods before, during and after providing an office

space or service.

Mostly online surveys are conducted to collect information from the potential customer, to record the moment of truth.

We ensure 100% exit interviews, with all Office facility clients.

This data is compiled and streamlined in order to implement new processes and to see that this information is put to

best possible use to enable a better service delivery structure.

It is a set of processes to ensure that the SOPs are conforming to our internal standards as communicated to the client

along with specific client requirements. The goal here is clearly to exceed customer expectation.

We conduct Customer Satisfaction survey 4 times a year rather than making it an annual affair. Clients rate the services on a scale of 1 (Being the lowest) to 4 (Being the highest). Acceptable level of rating for PBC is 3.

In case the rating below acceptable level which is 3, the concerned department is asked to look into the details meticulously & revert with a turnaround plan within defined timelines.

CUSTOMER SATISFACTION SURVEY – PRODUCT RESPONSIBILITY CONSERVATION


Given below is the feedback of our clients on various service verticals based on the average of four

quarterly surveys:

S.NO

Services

Customer Satisfaction Index for Year 2013

Rating

Satisfaction Percentage (%)

Achieved 1 Office Facilities

3.32 83

2 Cleaning & Maintenance 3.33 83

3 Food & Beverages 3.19 80

4 Office Services 3.48 87

5 Telephone Services 3.27 82

6 Internet Services 3.17 79

7 Billing Services 3.46 87

8 Engineering Services 3.24 81

9 Indoor Air Quality 3.53 88

10 Response to Request 3.20 80

Total 29.99 749

Overall Average 3.33 83

Conclusion: Overall Customer Satisfaction achieved in the 4th quarter (Oct – Dec 2013) of the year 2013 is 87%, which is an increase of 5% over the previous quarter (July-Sept 2013) which was @ 82%.

However the Overall Average Percentage of our Customer Satisfaction Survey in the four quarters of 2013 was at 83%.

Lot of action has been initiated to better this performance in the coming year and also enhance our acceptable level to 3.5 where rating 4 is the highest rating.

Next Survey will be carried out in March 2014.


ROAD AHEAD. . . .

• To promote PBC as one of the best

conferencing destinations in Delhi & NCR.

• In order to maximize our revenues from office

space and facilitates as part of our new

business strategy, converting out existing

space into retail in the year 2014.

• Framing CSR policies & objectives as per the

new Company’s Act 2013

• In accordance to our commitment towards

Women’s Empowerment Principles (WEPs) and

United Nations Global Compact, we plan to

employ larger number of women employees in

PBC, in non-women oriented verticals & also to

introduce senior women employees in the PBC

Board.

• To carry out more R&D in IAQ by

experimenting with Green vertical walls,

optimizing Hydroponic system of growing

plants, to get ambient and inside CO2 at same

levels and further reduce VOC’s, bacteria and

fungus from the Indoor air. – Breathe Easy

Vertical

• To create awareness amongst our

vendors/suppliers by demanding energy and

resource efficient products.

• To scale up the skill development programme

at PBC- partner & collaborate with more

universities and colleges in order to increase

the number of interns that PBC takes in for

specific skill development and on the job

training.


THE BUZZ ABOUT PBC……






We have used some images from different sources in order to convey and express the message in an impactful manner.

The details of the same are mentioned the table given below.

Sl No. Image used Image Name Image Source

1. Colour wheels used in the last page and in the bottom right hand side of every page

12819886741529249972Colorwheel.svg.med

http://wwwclkercom

3. Indian Rupee symbol in the pages (112 & 113)

18967sdctvicbmp ww.w.technorati.com

4. Shaping Future in the second page (background)

image Careynieuwhof.com

5. Diamond used in Ethics & Values page

Diamond www.abcnetspace.com

6. Environmental footprints For Environmental Stewardship

single-market-for-green-products-initiative-environmental-footprints-

Cerasis.com

7. World in the hands for Diversity & equal Opportunity

diversity_at_work1- shifthr.com

8. Green Path used in the Page, “Road Ahead”

path www.healthcaredesignmagazine.com

IMAGE SOURCES


2002 in

Accordance C C+ B B+ A A+

Self

Declared

Third

Party

Checked

GRI

Checked

APPLICATION LEVEL



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Your comments for adding value to our Report, please

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FEEDBACK FORM


Name: _____________________________________________________

Designation: ___________________________________________________

Organization: __________________________________________________

Contact Address: __________________________________________________

Tel: __________________________________________________

PBC sincerely thanks you for your time & comments.

PLEASE MAIL BACK US TO:

Smruti Sweta Samantray - Deputy Manager Corporate Communication

Paharpur Business Centre

21, Nehru Place Greens,

New Delhi – 110 019, India.

Ph: +91 11 2620 7171, Fax: +91 11 2620 7606


Our CSR Resolution for 2014:

SUSTAIN SUSTAINABILITY

Earth, Environment, Energy, Waste, Water, Health & People


Paharpur Business Centre

21, Nehru Place, New Delhi -110019, India www.pbcnet.com

Published by

Quality Assurance & Corporate Communications Team

Designed by

Corporate Communications Team

USGBC Platinum – first office in India under LEED for Existing Buildings (Operations & Maintenance) I BEE 5 (*****) Star Rated

An ISO 9001:2008; ISO 14001:2004; ISO 22000:2005; ISO 50001:2011; OHSAS 18001:2007; SA 8000:2008 certified Company I Commitment to UN Global Compact

Paharpur Business Centre has published its 7th Corporate Sustainability Report

Presentations & Public Speaking