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HEINLE ELT2012 Business & ESP Catalogue

We're sure you'll like what you see.

Second edition of our bestselling BEC preparation series!

The PASS Cambridge BEC series has been revised. We have maintained the features that customers love but enhanced and updated the content.

For full details and to request a sample copy of a Student's Bookplease contact your ELT representative.

Welcome to the 2012 Heinle ELTBusiness & ESP CatalogueOnce again we are delighted to bring together ourcollection of business and ESP materials.

What’s new for 2012?We are very excited about the second edition of ourbestselling BEC preparation course, PASS Cambridge BEC. The first edition published by Summertown Publishing hasmaintained its popularity over the years, and from ourresearch it was quite obvious why – it works! We’ve aimed tokeep the course in line with what made it so successful butupdated and enhanced the content to appeal to businessstudents of today. See page 6 for full details.

We have also published a new edition of Financial English,updated with over 80% new content – you’ll see this on page 17.

Hopefully you’ll find something of interest as you browse this catalogue, and do contact your local representative if you need further information or wish to review any of ourpublications.

Don’t forget you can also find more information and extraresources on our website.

Wishing you a successful year of teaching,

Heinle ELT

Courses

Total Business 2

Best Practice 4

New Business Matters 4

Double Dealing 5

English for Business Life 5

Exam Preparation

PASS Cambridge BEC 6

Success with BEC 8

Success with BULATS 9

Achieve BULATS 9

Absolute Legal English 10

Success with ILEC 10

Absolute Financial English 11

Achieve TOEIC/TOEIC Bridge 12

Complete Guide to TOEIC 12

Teacher Resources

Business English Teacher 13

Talking Business in Class 13

English for Specific Purposes

English for Cabin Crew 14

Energy English 15

Professional English Series 16

Financial English 17

Technical English 17

Reference/Self-Study

50 Ways Series 18

Presenting in English 19

Delta Business Communication Skills 20

The Language of Meetings 22

English for I.T. and the Internet 22

Build your Business Vocabulary 22

Business Skills Series 23

Readers

Summertown Readers 24

Heinle Representatives and Offices 26

ContentsWelcome

View our online interactive catalogue at:http://elt.heinle.com/business_catalogue_emea

For a full list of Delta Publishing titles visit:www.deltapublishing.co.uk

Email us at: [email protected]

For online teacher resources go to:

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TOTAL BUSINESS*Providing a complete package for the world of work

Mara Pedretti, Rolf Cook, Helen Stephenson, John Hughes, Paul Dummett, Colin Benn

Level: Pre-Intermediate to Upper Intermediate • CEF Level: B1 – C1

Total Business is a three-level business English course for pre-work students and business people wishing to improve their English and their employment prospects. It is also suitablefor in-company training.

Each Student's Book contains twelve modules divided into thecore lessons of Business topic, Business skills and Learningstrategies. This module division of material makes it flexible tothe needs and requirements of each class. The class CD ispackaged in the back of the book.

*Total Business has been adapted from the Success with BEC Series.

For all table of contents and sample pagesvisit elt.heinle.com/totalbusiness

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Total Business 1 Student’s Book with Class Audio CD 978 0 462 09861 6Workbook with Key 978 0 462 09862 3Class Audio CD 978 0 462 09864 7Teacher’s Book 978 0 462 09863 0Total Business 2 Student’s Book with Class Audio CD 978 0 462 09865 4Workbook with Key 978 0 462 09866 1Class Audio CD 978 0 462 09868 5Teacher’s Book 978 0 462 09867 8Total Business 3Student’s Book with Class Audio CD 978 0 462 09869 2Workbook with Key 978 0 462 09870 8Class Audio CD 978 0 462 09872 2Teacher’s Book 978 0 462 09871 5

The core lessons offer:

● Modern, business-related topics to engage students andinvolve them in the practice of everyday business

● An integrated grammar syllabus offering extensivefunctional practice

● Varied activities and learner strategies to motivate andsupport students in their studies

from Total Business 2

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For table of contents and sample pages visit elt.heinle.com/bestpractice

● Short two-page modules getstraight to the point, building upbasic language quickly andefficiently

● The Business across Cultures pagesdevelop understanding of the scopeand importance of culture inbusiness

● Extensive presentation and practiceof communication skills

● Comprehensive teacher supportincluding ExamView® test-generatingsoftware and test bank

ElementaryStudent’s Book 978 1 4130 0902 6Student’s Book + AudioCD Pack 978 1 4080 0763 1

Workbook 978 1 4130 0903 3Teacher’s Resource Book 978 1 4130 0904 0Audio CD 978 1 4130 0906 4Assessment CD-ROMwith ExamView® 978 1 4130 0907 1

Pre-IntermediateStudent’s Book 978 1 4130 0908 8Student’s Book + AudioCD Pack 978 1 4080 0764 8

Workbook 978 1 4130 0913 2Teacher’s Resource Book 978 1 4130 0912 5Audio CD 978 1 4130 0910 1Assessment CD-ROMwith ExamView® 978 1 4130 1469 3

IntermediateStudent’s Book 978 1 4130 2185 1Student’s Book + AudioCD Pack 978 1 4080 0765 5

Workbook 978 1 4130 2859 1Teacher’s Book 978 1 4130 2858 4Audio CDs (2) 978 1 4130 2856 0Assessment CD-ROMwith ExamView® 978 1 4240 0886 5

Upper IntermediateStudent’s Book 978 1 4240 0065 4Student’s Book + AudioCD Pack 978 1 4080 0766 2

Workbook 978 1 4240 0066 1Teacher’s Book 978 1 4240 0068 5Audio CDs (2) 978 1 4240 0069 2Assessment CD-ROMwith ExamView® 978 1 4240 1617 4

Student’s Book 978 0 7593 9856 6Workbook 978 0 7593 9859 7Teacher’s Book 978 0 7593 9857 3Audio CDs (2) 978 0 7593 9853 5Assessment CD-ROMExamView® 978 0 7593 9852 8

CNN® Video 978 0 7593 9855 9

FEATURES

BEST PRACTICEBusiness English in a GlobalContextBill Mascull with David Kerridge

Level: Elementary to Upper IntermediateCEF Level: A1 – B1

Best Practice is a four-level course designedfor both pre-work and in-work students.

NEW BUSINESSMATTERSBusiness English with a LexicalApproachMark Powell with Ron Martinez, Rosi Jillett,Charles Mercer

Level: Intermediate to Upper Intermediate CEF Level: B1 – B2

Designed for both in-service and pre-servicecourses the fully updated New BusinessMatters offers a unique lexical/grammaticalsyllabus focusing on the language studentsneed to increase their fluency, understanding,and communication skills in business.

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DOUBLE DEALINGThe all-in-one business course you won’t want to put down!

James Schofield and Evan Frendo

Level: Pre-Intermediate to Upper IntermediateCEF Level: B1 – C1

A three-level business English course thatuses a powerful storyline to teach all theskills, vocabulary and grammar needed forstudents in work or pre-work.

All-in-one package—Student’s Book, Self-Study, Grammar reference and practicesections and Audio CD.*

*Separate self-study book for the Upper Intermediate level.

● Story-driven—motivating andstimulating for students

● Strong cross-cultural focus

● Flexible teaching for modular orsequential use

● Learner autonomy—self-study anddatabank sections

Pre-IntermediateStudent’s Book package 978 1 9027 4151 2Teacher’s Book 978 1 9027 4152 9IntermediateStudent’s Book package 978 1 9027 4174 1Teacher’s Book 978 1 9027 4148 2Upper IntermediateStudent’s Book withAudio CD 978 1 9027 4153 6

Self Study Workbook 978 1 9027 4183 3Teacher’s Book 978 1 9027 4154 3

ENGLISH FOR BUSINESS LIFEThe flexible business English course

Ian Badger and Pete Menzies

Level: Elementary to Upper IntermediateCEF Level: A2 – C1

English for Business Life is suitable for a widerange of training situations from in-companycourses in multinationals to colleges thattrain students for the workplace.

ElementaryCoursebook 978 0 4620 0755 7

Self-Study Book with Audio CD 978 0 4620 0756 4

Trainer’s Manual 978 0 4620 0757 1Class Audio CD (1) 978 0 4620 0758 8Pre-Intermediate

Coursebook 978 0 4620 0759 5


Trainer’s Manual 978 0 4620 0761 8Class Audio CDs (2) 978 0 4620 0762 5IntermediateCoursebook 978 0 4620 0763 2


Trainer’s Manual 978 0 4620 0765 6Class Audio CDs (2) 978 0 4620 0766 3Upper IntermediateCoursebook 978 0 4620 0767 0


Trainer’s Manual 978 0 4620 0769 4Class Audio CD(s) (2) 978 0 4620 0770 0

Flexible study hoursThe hours of study youcan achieve depends onwhich track you choose—Fast, Standard orComprehensive.

Join the Business English Clubat www.summertown.co.uk formultilingual wordlists andother teacher resources.

● Large number of short units withcustomisable sections

● Glossary of key business-relatedterms in the Course Book and Self-Study Guide

● Self-Study Guide to support theCourse Book or as a stand-aloneresource

● Comprehensive grammar syllabussupported by Language Notes andBusiness Grammar Guide

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For table of contents and sample pages visit elt.heinle.com/doubledealing

For table of contents and sample pages visit elt.heinle.com/business

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PASS CAMBRIDGE BECSecond Edition

Ian Wood, Anne Williams, Paul Sanderson, Louise Pile with Marjorie Rosenberg, Sarah Curtis, Anna Cowper

Level: Preliminary - Higher

PASS Cambridge BEC is a practical course for students who wish to gain arecognised business English qualification. Focusing on relevant internationalbusiness situations, the course has been structured to provide students witha thorough preparation for the Business English Certificates (BEC).

This popular BEC series has been completely revised. All the componentshave been revised. The Student’s Books have new and updated listening andreading texts, and almost all of the photographs, charts and graphs havebeen replaced.

What’s New?• Updated texts, photographs and artwork• Updated topics to reflect business today• NEW reading materials • NEW re-recorded listening• NEW Teacher’s Book is packaged with the Class Audio CD

● 12 double units focusing on work-related situations

● Exam tests to consolidate learner's understanding

● Systematic review of key grammar and vocabulary

● Final exercise in self-study section of each unit gives exam practice

● 'Don't forget!' sections in each unit highlight grammar points

● Key vocabulary list with online bilingual glossary

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Contents

Student’s Book • A wide variety of relevant, work and business-related topics• Skills development and reviews of key language areas support students

in preparing for the exam• Exam practice sections in Vantage and Higher provide further practice

in examination skills• Exam focus feature prepares students directly for the examination• Self-study sections provide consolidated coursework and exam practice

Workbook • Grammar sections review and practice the language • Vocabulary sections recycle and extend key items • Reviews revisit the essential grammar and vocabulary from the

Student’s Books• Writing reference sections provide guidance on a range of texts: emails,

formal letters, reports, etc.

Teacher’s Book and Class Audio CD • Extensive teaching notes, ideas and essential advice for achieving

successful exam results• Full answer key and audioscript• Communication cards to give students valuable practice for the

Speaking Test

Pass Cambridge BEC Preliminary 2nd edStudent’s Book 978 1 1333 1320 5Workbook with Key 978 1 1333 1651 0

Teacher's Book with Class Audio CDs 978 1 1333 1754 8

Pass Cambridge BEC Vantage 2nd edStudent’s Book 978 1 1333 1557 5Workbook with Key 978 1 1333 1655 8Teacher's Book with Class Audio CDs 978 1 1333 1753 1

Pass Cambridge BEC Higher 2nd edStudent’s Book 978 1 1333 1322 9Workbook with Key 978 1 1333 1657 2

Teacher's Book with Class Audio CDs 978 1 1333 1752 4

Join the Business English Clubat www.summertown.co.uk formultilingual wordlists andother teacher resources.

Pass Cambridge BEC Preliminary 1st edStudent’s Book 978 1 9027 4125 3Workbook with Key 978 1 9027 4129 1Teacher’s Book 978 1 9027 4126 0Class Audio CDs 978 1 9027 4128 4

Self-Study Practice Testswith Audio CD 978 1 9027 4140 6

Progress to Vantage Student’s Book 978 1 9027 4143 7Workbook with Key 978 1 9027 4147 5Teacher’s Book 978 1 9027 4144 4Class Audio CD 978 1 9027 4146 8Pass Cambridge BEC Vantage 1st edStudent’s Book 978 1 9027 4130 7Workbook with Key 978 1 9027 4134 5Teacher’s Book 978 1 9027 4131 4Class Audio CDs 978 1 9027 4133 8


Pass Cambridge BEC Higher 1st edStudent’s Book 978 1 9027 4135 2Workbook with Key 978 1 9027 4139 0Teacher’s Book 978 1 9027 4136 9Class Audio CD 978 1 9027 4138 3


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NPreliminaryStudent’s Book 978 1 9027 4180 2Workbook without Key 978 1 9027 4193 2Workbook with Key 978 1 9059 9203 4Teacher’s Book with Class Audio CDs 978 1 9027 4194 9Class Audio CDs 978 1 9059 9200 3VantageStudent’s Book 978 1 9027 4187 1Workbook without Key 978 1 9027 4195 6Workbook with Key 978 1 9059 9204 1Teacher’s Book with Class Audio CDs 978 1 9027 4190 1Class Audio CDs 978 1 9059 9201 0HigherStudent’s Book 978 1 9027 4188 8Workbook without Key 978 1 9027 4196 3Workbook with Key 978 1 9059 9205 8Teacher’s Book with Class Audio CD 978 1 9027 4197 0Class Audio CD 978 1 9059 9202 7

SUCCESS WITH BECThe multi-level course for students preparing for theBusiness English Certificates exams.

Rolf Cook, Mara Pedretti, Helen Stephenson, John Hughes, Paul Dummett with Colin Benn

Level: Preliminary to Higher • CEF Level: B1 – C1

BEC (Business English Certificate) is a business qualification thatdemonstrates an ability to use English in professional contexts. As a University of Cambridge ESOL examination it is officiallyrecognised by educational and professional organisations aroundthe world.

Success with BEC provides complete preparation for the BEC exams,but is also an ideal focus for in-company training courses and forbusiness people and students wishing to improve their English andjob prospects. The course covers the three levels of the exam: BECPreliminary, BEC Vantage and BEC Higher.

Ideal for:

BEC examination candidates: Complete exam preparation

In-work students: Business topics, business skills and the languagestudents need to get on in business

Pre-work students: Teacher’s Book contains suggestions foradapting activities and photocopiables for this type of learner

Each module is divided into:

● Business Topic lessons which teach vocabulary from BECtopic areas

● Business Skills lessons which focus on essentialcommunication skills

● Exam Spotlight lessons which present information about theexam, develop exam skills and provide exam practice

Diagnostic Tests for each level are also available on the websiteelt.heinle.com/successwithbec

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SUCCESS WITH BULATSBusiness Language Testing Service

Nick Brieger and Jeremy Comfort

Level: Elementary to Advanced • CEF Level: A2 – C1

This test preparation material for Cambridge ESOL’s BULATS providesthree complete practice tests for the BULATS Standard Test.

● 3 complete BULATS practice tests for Language Knowledge andListening

● Tips on how to approach the test

● Answer sheets

● Multilingual version of instructions available on the website

ACHIEVE BULATSEnglish for International Business

Russell Whitehead and Mark Harrison

Level: Elementary to Advanced • CEF Level: A2 – C1

Helps BULATS candidates achieve their best score in the test as well asexpanding their knowledge about the business environment.

● Covers all the task types of the BULATS Standard Test

● Comprehensive preparation exercises

● Three complete practice tests

● Writing and Speaking Test sections

● Answer Keys

● Includes 2 audio CDs

Success with BULATSStudent’s Book with Answer Key and Audio CD 978 1 9027 4169 7Achieve BULATSStudent’s Book with Answer Key and Audio CD 978 0 4620 0783 0

For all table of contents and samplepages visit elt.heinle.com/successwithbec

SUCCESS WITH BECTEACHER’SCOMPANIONThe Teacher’s Companion offersadditional resources for teachers acrossall three levels of the exam,Preliminary, Vantage and Higher.

Includes:

● Checklists for each exam with tipson exam skills

● Additional listening materialincluding examples from thespeaking test

● Additional grammar exercises andgrammar-based communicationactivities

● Communication activities topractise each of the four skills areas

● Diagnostic tests for each level ofthe exam, with answer keys

● Student’s Book answer keys foreach level

The book comes with a CD-ROM whichcontains the listening material as wellas PDFs of the:

— Communication activities

— Diagnostic tests with answer keys

— Student’s Book answer keys

Join the Business English Club atwww.summertown.co.uk for multilingualwordlists and other teacher resources.

Success with BECTeacher’s Companion 978 1 1113 5426 8

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Success with ILEC 978 1 9027 4184 0

Absolute Legal English 978 1 9050 8551 4

Areas of Law covered:

— Intellectual property

— Competition law

— Employment law

— Contract law

— Real property law

— Company law

— Environmental law

ABSOLUTE LEGALENGLISHA practical and stimulating coursebook forinternational legal English

Helen Callanan and Lynda Edwards

Level: Intermediate to Advanced • CEF Level: B2 – C1

Absolute Legal English is a comprehensive coursebook for studentsof law and practising lawyers who wish to work in an internationallegal environment and need to extend their language skills.

It is written in an accessible style by authors who combineexperience in language teaching and legal authority. It isinformative and engaging and uses a variety of proven techniquesfrom the field of language teaching combined with anauthoritative knowledge of appropriate legal matters.

The coursebook consists of nine units which cover the main areas ofinternational law. Each unit gives practice in all four key languageskills and all skills work is closely related to real working practice.

Absolute Legal English is suitable for students preparing for theILEC exam, with additional exam-type tasks for each ILEC paperplus specific exam advice.

Absolute Legal English contains a glossary of additional usefulterms as well as all the audio transcripts, answer key and AudioCD, making it suitable for both class and self-study.

SUCCESS WITH ILECInternational Legal English CertificateNick Brieger and Joanna Kosta


Success with ILEC provides both detailed information about andvital practice for the ILEC exam. The book and accompanyingaudio CDs will be invaluable for maximising exam results and areperfect for self-study.

● 4 complete ILEC practice tests and advice on how to approachthe exam

● Full answer key including model compositions for the Test ofWriting

● Audioscript for all the Tests of Listening content and a sampleTest of Speaking

● Language support sections for the Tests of Writing andSpeaking

For table of contents and sample units visit www.deltapublishing.co.uk.

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ABSOLUTE FINANCIAL ENGLISHJulie Pratten

Level: Intermediate to Advanced CEF Level: B2 – C1

Absolute Financial English is a coursebook for students following acourse of study in Financial English, written in particular forcandidates preparing for Cambridge ICFE.

It contains 10 units which provide over 60 hours of teachingmaterial. Each unit is divided into four sections with each sectioncovering one of the four skills; closely following the organisationof Cambridge ICFE.

Contents

For table of contents and sample units visit www.deltapublishing.co.uk

Absolute Financial English 978 1 9050 8528 6

ABOUT THE EXAM Introduction to the four ICFE papers/ Exam hints / Time Management

UNIT 1 INTRODUCTION TO ICFEACCOUNTING Standards / Accuracy of Accounts /History of Accounting

UNIT 2 THE FINANCIALENVIRONMENT FINANCIAL Institutions / Developments inAccountancy / CharteredAccountancy

UNIT 3 ACCOUNTING SYSTEMS Accounting Qualifications /Accounting Software / AccountingInterviews

UNIT 4 COMPANYPERFORMANCE Financial Statements / CompanyReporting / Disclosure

UNIT 5 AUDITING Basic Auditing / Principles /European and US system /Harmonization

UNIT 6 ETHICS Accounting Ethics / EthicalReporting Principles / Sarbanes-Oxley

UNIT 7 FRAUD Corporate Fraud / Changes inAccounting Law / ForensicAccounting

UNIT 8 BANKING Financial Reporting of CentralBanks / Banking Supervision / TheCredit Crunch

UNIT 9 INSURANCE Key Insurance Terms / Principles ofInsurance Accounting / RegulatoryFramework of Insurance

UNIT 10 BANKRUPTCY Language of Bankruptcy / The Roleof Insolvency Practitioners / Debt

● Introductory unit which describes the ICFE exam indetail including an introduction to each paper.

● Includes a SKILLS focus and an EXAM focus in everysection of each unit, so both language and exam skillsare introduced and practiced in a stimulating andmethodical way.

● Provides extensive practice of the text types and tasksfeatured in the exam.

● Offers tips and hints to assist candidates with eachsection of the exam.

● Focuses on training, not testing.

● Absolute Financial English can be used successfully inclass and also for self-study.

● Absolute Financial English comes with an Audio CD andincludes a Language Bank of Useful Language, as well asall tapescripts and the answer key.

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ACHIEVE TOEIC®

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ACHIEVE TOEIC® BRIDGEIntermediate to Advanced • CEF B1 – C2

Achieve TOEIC® is designed for higher-level studentsplanning to take the TOEIC® test. It features authenticpractice tests as well as giving strategies for preparingfor the test.

Achieve TOEIC® Bridge is ideal for lower-level studentswho want to take the TOEIC® Bridge test and need extrapreparation materials.

Each book includes:

● An overview and explanation of the contents of theTOEIC® and TOEIC® Bridge tests

● 3 Mini-tests to diagnose and review problem areas

● 2 full-length practice tests

● Strategies for preparing for each section of the testincluding study tips, examples and authenticexercises

● Audio CD

● Vocabulary and grammar review sections

● Answer key and audio script

COMPLETE GUIDE TO THE TOEIC® TEST Third Edition

Bruce Rogers

Level: Intermediate to Advanced • CEF Level B1 – C2

This fully revised edition of the Complete Guide to theTOEIC® Test provides learners with a clearly organised,step-by-step programme for maximising their test scoresand remains one of the most comprehensive and up-to-date guides to the TOEIC® test available.

Each lesson covers the seven parts of the TOEIC® Testand includes:

● ‘Format’, ‘Tactics’, ‘Preview Test’, ‘Testing’, ‘Skills-Building Exercises’, and a ‘Review Test’

● ‘Listening Comprehension’ and ‘Reading’ sections

● A ‘Q&A’ section provides background information onthe test

● ‘Eight Keys to Higher Scores’ suggest ways to preparefor the exam and gives overall strategies for takingthe TOEIC® Test

● Two complete practice tests

● An audio programme using a wide variety of accents,plus audio script and answer key

Student Book 978 1 4240 0296 2Student Book + Audio CD + AnswerKey Pack 978 1 4240 9945 0

Audio CDs (5) 978 1 4240 0377 8

Achieve TOEIC® Student’s Book 978 04620 0446 4

Achieve TOEIC® Bridge Student’s Book 978 04620 0445 7

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TALKING BUSINESS IN CLASSSpeaking activities for professional students

Chris Sion

Talking Business in Class provides teachers with a wealthof activities and suggestions for student-centredconversation classes. It is designed for use with students:

● Who need conversation as part of an ESP course

● Who want to talk about their occupation and work-related issues

● Who want general conversation practice tosupplement their professional conversation skills

There are more than 50 stimulating activities in thebook, divided into the following sections:

● The World of Work

● Me and My Job

● Bridging the Gap

● The Business of Thinking

● Presentations

THE BUSINESS ENGLISHTEACHERProfessional principles and practical procedures

Debbie Barton, Jennifer Burkart and Caireen Sever

The Business English Teacher is a book not only for teacherswho are thinking of making a career move into the field ofbusiness English teaching but also for those who wouldlike to increase their skills and develop their potential.

The Business English Teacher contains three distinctiveparts which focus in turn on theory, practice anddevelopment:

Part A

What is a business English teacher? The answer involvesa reassuring yet challenging mix of general and specificteaching skills, where the focus is always on the learners’needs. The authors look into who you teach, what youteach, where you teach and, above all, how you teach.

Part B

A bank of activities covering all the stages of asuccessful business English course from the verybeginning, investigating and practising the languageneeded for business skills and the language skills neededfor business. The sections cover telephoning andsocialising, emailing and negotiating, meetings andpresentations—not forgetting aspects of grammar,vocabulary and phonology.

Part C

A reflection on one’s current degree of success, withstrategies for further development, both as an Englishteacher in general and a business English teacher inparticular—in other words, as an all-round professional.

Talking Business in Class 978 1 9007 8364 4

The Business English Teacher 978 1 9050 8534 7

Delta Teacher Development Series is a pioneeringnew series of books for English Language Teachers. Formore information on this and other titles in the series

visit: http://www.deltapublishing.co.uk/titles/methodology/delta-teacher-development-series

Professional Perspectives is a series of practicalmethodology books designed to provide the teacher of

English with fresh insights, innovative ideas and originalclassroom materials. For more information on this and

other titles in the series visit:http://www.deltapublishing.co.uk/titles/methodology

/professional-perspectives

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ENGLISH FOR CABIN CREWA course that gives cabin crew the language theyneed to communicate effectively in English whencarrying out their pre- and in-flight responsibilities

Terence Gerighty

Level: Intermediate • CEF Level: B1 – B2

English for Cabin Crew is an essential course for those preparingfor a career as a cabin crew member. It is equally suitable forthose already working in the industry who need to improve theircommunication skills when carrying out their pre and in-flightresponsibilities.

Student’s Book with Audio MP3 CD 978 0 4620 9873 9Class Audio CD 978 0 4620 9875 3

Teacher's Book and Achievement Testsavailable online - elt.heinle.com/cabincrew

● English for Cabin Crew is a comprehensive coursedesigned to:

— Improve fluency and pronunciation

— Build key vocabulary and expressions

— Develop listening skills

● Ideal for self-study or for one-to-one or group teaching

● The student’s book is organised into three sections:

— Units 1-10 follow the routine stages of any flight

— Case Studies present real incidents involvingpassenger experiences and the actions of cabin crew

— Self Study provides additional practice exercises forindependent study

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Course Book with Audio MP3 CD 978 0 4620 9877 7Teacher’s Book 978 0 4620 9878 4Class Audio CD 978 0 4620 9879 1

The Student’s Book is organisedinto:

● 24 topic units covering each partof the gas and electricity supplychain

● 12 communication skills unitswhich develop fluency incommon work situations (e.g.presenting yourself and yourcompany, writing emails, formalmeetings)

● Grammar section with practiceexercises

Pre-course tests available todownload from:elt.heinle.com/energyenglish

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ENERGY ENGLISHFor the gas and electricity industries

Paul Dummett


Energy English is an essential resource for professionals working inthe gas and electricity industries who need to use English in theirwork. It is also suitable for those preparing for a career in theenergy sector.

Energy English is a comprehensive course designed to:

— Teach key industry vocabulary

— Improve fluency

— Develop listening skills

— Review key grammar points

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PROFESSIONAL ENGLISHSERIESLevel: Intermediate • CEF Level: B1 – B2

The five-volume series is designed for both pre-work students andthose already working. Learners will find a variety of practiceopportunities in problem-solving, critical thinking andprofessional communication.

Each title offers:

● Integrated four-skills approach

● Two-page lessons

● Grammar Reference

● International English audio programme

● Comprehensive Teacher’s Resource Book with photocopiable material

Also see pages 10 and 11.

ENGLISH FORPROFESSIONALSUCCESSHector Sánchez, Eric Tejada, Norma González, Arturo Frías, Isa Tirado, David Ramos

For university students who want touse English for internationalcommunication in professionalcontexts such as:

— Professional development

— Job-hunting

— Relocating

— On-the-job skills

— Language of the workplace

ENGLISH FORBUSINESSJosephine O’Brien

Provides pre-work students with thelanguage and life skills necessary topursue business-related careergoals. Topics include:

— Job-hunting

— Interview techniques

— Language of sales, marketing andfinance

— Corporate culture

ENGLISH FORHUMANITIESKristin Johannsen

Designed for university studentsspecialising in liberal artsprogrammes or studying for adegree in the social sciences.Integrated skills to practice Englishlanguage in these areas:

— Philosophy

— Language

— Arts

— History

— Social Science

ENGLISH FORHEALTH SCIENCESMartin Milner

Written for university students whowant to use their English forinternational communication inHealth Sciences fields. Students canpractise English language skills inthese job-related scenarios:

— Diagnosing

— Patient treatment

— Critical patient care

— Rehabilitation and long-termtreatment

— Patient referrals

ENGLISH FORSCIENCE ANDENGINEERINGIvor Williams

An integrated skills book providingpractice for university students andprofessionals specialising andworking in the fields of exactscience or engineering. Englishlanguage skills can be practiced inthese job-related scenarios:

— Research and development

— Design and testing

— Construction and manufacturingproduction

— Quality control and inspection,operation and maintenance

— Management

English for Professional SuccessStudent’s Book with Audio CD 978 1 4130 2087 8

Teacher’s Resource Book 978 1 4240 0007 4English For BusinessStudent’s Book with Audio CD 978 1 4130 2088 5

Teacher’s Resource Book 978 1 4240 0011 1English for HumanitiesStudent’s Book with Audio CD 978 1 4130 2090 8

Teacher’s Resource Book 978 1 4240 0012 8English for Science and EngineeringStudent’s Book with Audio CD 978 1 4130 2091 5

Teacher’s Book 978 1 4240 0013 5English for Health SciencesStudent’s Book with Audio CD 978 1 4130 2089 2

Teacher’s Resource Book 978 1 4240 0012 8

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FINANCIAL ENGLISHNew Edition

Ian MacKenzie

Level: Intermediate to Upper IntermediateCEF Level: B1 – B2

Financial English new edition is a language practice bookfor anyone learning about or working in finance. It isdesigned for students preparing for careers in businessand finance as well as for people already working whowish to improve their English in this specialised field. Itis suitable for learners at intermediate level and above.

The book can be used as the core material for a course,and also by students working alone.

Financial English covers:

● Numbers

● Accounting

● Banking

● Corporate Finance

● Trade and Economics.

The units present and explain the fundamental conceptsof the different areas of finance, and define essentialvocabulary and terminology, as well as common financialidioms and metaphors.

Financial English contains a full answer key.

What’s New?• 80-90% new content – the material has been brought

right up to date• A comprehensive, 24-page glossary of financial

English – some 800 or so terms that are in the book

TECHNICAL ENGLISHVocabulary and Grammar

Nick Brieger & Alison Pohl


A reference and practice book for class or self-study.Divided into vocabulary and grammar topic sections.

● 30 vocabulary topic units cover key technicalvocabulary drawn from professional activities andcompany profiles

● 20 grammar topic units review core grammar uses intechnical contexts

● Grammar glossary explaining key grammatical terms

● Vocabulary glossary of 1,500 key technical terms

● Answer key

Financial English 978 1 1118 3264 3

Technical English 978 1 9027 4176 5

Also see pages 10 and 11.

NEW

Join the Business English Club atwww.summertown.co.uk for multilingual wordlists.

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50 WAYS SERIESLevel: Intermediate to Upper Intermediate • CEF Level: B1 – C1

The 50 ways to improve your… series provides a range of instantways to improve your communications skills in business. Suitablefor business people, language teachers, and trainers who wish toimprove their communication skill competence through flexibleand practical activities and thus ensure more successful businessoutcomes.

50 ways to improve your

INTERCULTURAL SKILLSBob Dignen with James Chamberlain

This innovative title applies the theory of intercultural studies tothe practice of communicating in English in a business andprofessional context.

This title comes from an EFL tradition and blends:

● An understanding of culture

● An understanding of communication across cultures

● Focus on traditional situations but with greater sensitivity tocultural/personal context

● Examination of new areas such as team and leadership tobroaden beyond traditional EFL scope

Packaged with an Audio CD.


TELEPHONING ANDTELECONFERENCING SKILLSKen Taylor

With the advent of sophisticated digital telephony technologiesand the pressure on business people not to travel unnecessarilyfor environmental reasons, the importance of one-to-one phonecalls and teleconferencing takes on a new dimension. This bookprovides a range of useful tips and tasks to help business peoplewhose first language is not English prepare for that all-importantphone call or teleconference meeting.

Packaged with an Audio CD containing extensive listeningpractice.

50 ways series50 ways to improve your Business English 978 1 9027 41 82 650 ways to improve your Presentation Skills 978 1 9027 41 86 450 ways to improve your Business Skills using the Internet 978 1 9027 41 89 550 ways to improve your Telephoning and Teleconferencing Skills 978 1 9059 92 06 550 ways to improve your Intercultural Skills 978 1 9027 41 85 7

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BUSINESS ENGLISH USING THE INTERNETEric Baber

The aim of this book is to develop specific Englishlanguage skills frequently used online such as:

● Reading and writing emails

● Understanding websites

● Taking part in online conferences and discussions

Also to introduce ways to use the Internet to continueimproving English via news websites, podcasts toimprove listening or setting up e-learning exchanges topractise speaking English with a native speaker, online.


PRESENTATION SKILLS INENGLISHBob Dignen

This title will support those presenting internationallydevelop their language skills and presentation style to be effective with a wide range of audiences. The bookcovers essential areas such as:

● Preparing, structuring and closing presentations

● Cross-cultural communication

● Why to present benefits not objectives

● Building rapport with your audience

● 10 ways to influence internationally

● The value of improvisation

and finishes with detailed advice on question handling.


BUSINESS ENGLISHKen Taylor

Provides instant ways to improve readers’ businessEnglish skills. The 50 ‘tips’ in this book include:

● Networking

● Socialising

● Presentations

● Telephoning

● Meetings

Containing a mixture of learning activities, thedifferent learning styles allow students to concentrateon specific areas which work best for them.

For table of contents and sample pages visit elt.heinle.com/50ways

PRESENTING IN ENGLISH Mark Powell

Level: Intermediate to Upper Intermediate CEF Level: B1-B2

Presenting in English teaches students how to becomesuccessful presenters at conferences or meetings and isdesigned for students who need to use their English infront of audiences of any size. The course providesextensive practice activities at Intermediate to UpperIntermediate level and comes with audio CDs and answerkey making it ideal for both class use and self-study.

Structure of the book:

1. Getting Started

2. Exploiting Visuals

3. Using Your Voice

4. Basic Techniques

5. Further Techniques

6. Key Language

7. Handling Questions

NEW TO THIS EDITION

— 2 Audio CDs included at the back of the book

— Updated page design and unit introduction

Presenting in English 978 1 1118 3227 8

● The real language of professional speakers

● A comprehensive range of public speaking skills

● Techniques for handling an audience

● A unique attention to the structure and detail ofrhetorical language

FEATURES

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DELTA BUSINESSCOMMUNICATIONSKILLSLevel: Pre-Intermediate to Intermediate • CEF Level: B1 – B2

The Delta Business Communication Skills series is designed to help learners atpre-intermediate and intermediate level to master the key communicationskills required in international business English today.

Each book in the series is designed for classroom use, but is also suitable forself-study.

BUSINESS ENGLISHLANGUAGEPRACTICEGrammar and Vocabulary

Susan Lowe, Louise Pile

Business English Language Practiceaims to help learners of BusinessEnglish develop the grammar andvocabulary needed to participate inbusiness effectively. The book canbe used to support the rest of theDelta Business Communication Skillsseries, building on topics coveredthere, or can be used independentlyfor grammar and vocabularypractice.

Business English Language Practice isdivided into a Practice section and aReference section for bothvocabulary and grammar. Withineach, there are 12 vocabulary topicsand 12 grammar topics.

It opens with a Needs Analysis,encouraging students to considerwhat they need to focus on in orderto get the most out of the book andtheir learning.

The book features a LearningJournal, providing the opportunityto reflect on and personalise what isstudied in the book, and containsthe full answer key, enablingstudents to work alone or with ateacher.

For table of contents and sample units visit www.deltapublishing.co.uk

Business English Language Practice 978 1 9050 8529 3Meetings 978 1 9050 8518 7Presenting 978 1 9007 8395 8Negotiating 978 1 9050 8513 2Telephoning 978 1 9007 8379 8Emailing 978 1 9007 8381 1Socialising 978 1 9007 8394 1

Each book contains:

● A needs analysis to help learners to think about their strengths andweaknesses in English and to identify and prioritise their learningneeds

● A learning journal to help students monitor their learning duringthe course

● A review to help consolidate the language work students have donein each unit

● A reference section listing the vocabulary and useful phrasescovered in each unit

● A resources section containing a range of photocopiable material

● An answer key, including suggested answers, and transcripts

● Audio CD

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MEETINGSDavid King

Everyone has to attend meetings aspart of everyday business life—andmany of these meetings areconducted in English.

Meetings aims to help learners ofbusiness English develop the skillsand language needed to participatein meetings where English is themedium of communication,whether listening to otherparticipants, making points oracting as chair.

The book practises language andskills in the following areas:

● Opening a meeting

● Presenting information

● Problem-solving

● Explaining and clarifying

● Agreeing and disagreeing

● Summarising and closing

PRESENTINGSusan Lowe, Louise Pile

At some time or other most of ushave to make a presentation ofsome sort. Speaking to an audiencecan be a very challengingexperience in one’s own language,let alone in a foreign one.

Presenting addresses both the skillsand the language required for givingeffective presentations.

The six units cover:

● The first few minutes

● Using equipment

● Organising what you want tosay

● Maintaining interest

● Dealing with problems andquestions

● Summarising and concluding

NEGOTIATINGSusan Lowe, Louise Pile

Being able to negotiate well isimportant in a wide range ofbusiness situations, from agreeingdelivery terms with a supplier todiscussing working conditions withyour boss.

Negotiating focuses on the skills andlanguage students need to be ableto negotiate confidently andeffectively in both formal andinformal business situations.

The units cover:

● Preparing to negotiate

● Opening the negotiation

● Making and reacting toproposals

● Reaching agreement

● Involving others

● Concluding the deal

TELEPHONINGSusan Lowe

Telephoning works with the skillsand language required to conductsuccessful phone calls in English.

The units cover:

● Focus on listening

● Making calls

● Receiving calls

● Receiving and leaving messages

● Dealing with problems

● Conference calls

E-MAILINGLouise Pile

E-mailing aims to develop both theskills and language needed to writeeffective business emails in English.

The units cover:

● Getting started

● Structuring your message

● Being clear and concise

● Choosing the right level offormality

● Getting the tone right

● Checking before you send

SOCIALISINGDavid King

Socialising helps learners of businessEnglish to develop the skills andlanguage needed to establish andbuild effective social relationshipswith present and future businesspartners.

The book practises language andskills in the following areas:

● Opening a conversation

● Making conversation

● Building rapport

● Entertaining

● Making arrangements

● Leave-taking

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THE LANGUAGE OF MEETINGSMalcolm Goodale

Level: Intermediate to Upper IntermediateCEF Level: B1 – C1

This book presents and teaches all the language neededto participate effectively in meetings. Ideal for self-studyor class use, each flexible unit gives students theopportunity to practise what they have learnt whiledrawing on personal experience.

BUILD YOUR BUSINESSVOCABULARYJohn Flower

Level: Intermediate to Upper IntermediateCEF Level: B1 – C1

Build Your Business Vocabulary contains gradedvocabulary exercises in a wide variety of businessscenarios. An ideal complement to business Englishcourses and can be used in class or for self-study.

ENGLISH FOR I.T. AND THEINTERNETLesley Gourlay, Paul Hullock


A practical reference book including:

● The most commonly-used terms in IT

● Language focus on pronunciation and usage

● Dialogues illustrating typical conversations betweenhelpdesk operators and other IT professionals

● List of common abbreviations used in email

Not available for sale in Poland

The Language of Meetings 978 0 9067 1746 2Build Your Business Vocabulary 978 0 9067 1787 5English for IT and the Internet 978 1 8448 0527 3

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The Business Skills SeriesNegotiations 978 1 9027 4124 6Meetings 978 1 9027 4115 4Writing Skills 978 1 9027 4117 8Presentations 978 1 9027 4116 1

NEGOTIATIONSPhases of Negotiation

• Stages—prepare, discuss, propose,bargain, settle and conclude

• Develop the language used in eachphase

Approach

• Examine body language, rapportand cultural differences

• Diplomatic language

• Handling problems and objections

Evaluation

• Prepare for negotiation

Checklist

• Assess your performance

MEETINGSPreparing for a meeting

• Reasons

• Planning

At the meeting

• Introduction

• Contribution

• Chairing

• Participation

• Inter-cultural

• Formal

After the meeting

• Follow up

• Review and evaluation

WRITING SKILLSPreparing to write

• Who, why, what, how?

• Writing process

— Functions

— Cohesion

— Clarity, Style and Tone

— Structure

— Pronunciation

— British and American Spellings

— Common Problems

— Sample Business Letters

PRESENTATIONSPreparing the Presentation

• Purpose, People, Place

• Presenting yourself: voice, bodylanguage

• Timing

• Visuals

• Content

• Structure

Putting it into Words

• Main message

• Beginning, middle, end

Evaluating the Presentation

• Before

• During

• After

THE BUSINESS SKILLS SERIESAnne Laws

Level: Upper Intermediate • CEF Level B2 – C1

The Business Skills Series uses diagrammatical illustrations and a systematicalapproach to business situations to provide essential reference for self-study andteaching.

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SUMMERTOWN READERSFictional readers to complement business courses orto enjoy as standalone extended reading materials.

Level: Pre-Intermediate to Advanced • CEF Level: A2 – C1

Summertown Readers are aimed at young adults/adults studyingbusiness English or using English at work. The storylines offerintrigue, murder and mystery to capture the reader andencourage reading for pleasure.

● Each reader is supported by an audio MP3 CD and comes witha unit glossary

● Activities are on the website

ROOM SERVICEPre-Intermediate

James Schofield

This is a collection of short stories of experiences when staying ina hotel. Adventure, disaster, funny and frightening.

SUPERSTARPre-Intermediate

Doug Campbell

John decides to give up his office job for something moreexciting—managing a pop band!

MEET ME IN BRAZIL Pre-Intermediate

Julie Woodward

It’s a case of mistaken identity when businessman Mike Carrington travels to Brazil on business.

Pre-IntermediateMeet me in Brazil 978 0 4620 9880 7Room Service 978 1 9059 9208 9Superstar 978 0 4620 9876 0IntermediateThe Top Floor 978 0 4620 9882 1Peril in Venice 978 1 9027 4191 8Double Trouble 978 0 4620 9881 4Upper IntermediateSink or Swim 978 0 4620 9884 5Awayday 978 0 4620 9883 8Ekaterina 978 1 9027 4192 5

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For a full synopsis of each story and a sample of the audio file visit elt.heinle.com/summertownreaders

PERIL IN VENICEIntermediate

James Schofield

An exclusive Wellness Centre near Venice is the holiday destination for an exhaustedyoung executive. But is it as it should be?

DOUBLE TROUBLEIntermediate

James Schofield

Identical twins whose lives couldn’t be more different find themselves trading places.

THE TOP FLOORIntermediate

David Evans

A chilling mystery unravels when Maha’s boss disappears on a business trip and she hearsnoises coming from the supposedly empty neighbouring office.

EKATERINAUpper Intermediate

James Schofield

“My name is Ekaterina. I am eleven years old. I am dead.” Who is she? What does it mean?This mysterious message continuously appears on the website of a mining company.

SINK OR SWIMUpper Intermediate

Andy Cowle

Unfairly sacked by an unpleasant boss he lost his savings, his house and almost his wife.What will the outcome be when Eddie comes face-to-face with his old boss?

AWAYDAY Intermediate

Chris Faram

An office ‘awayday’ tests more than the moral and physical strength of friends Charlie,Driller and Beano.

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