PAGES 2–3 THE NEW NORMAL Our Ongoing Commitment to … · 2020. 7. 27. · Millet Family Mindy Arceneaux Miranda Trahan Mosaic Myesha Linton Natalie & Emma Chaubaud Nathan and Kelly

Summer 2020

Better THAN EverTHE NEW NORMAL

PAGES 2–3Our Ongoing Commitment

to Quality and Safety

PAGES 4–6 A Community that Cares

Our Safe Care PromiseHospital teams are diligently trained to keep patients safe. We are committed to being experts in

caring for patients with infectious diseases. This is something we have always done and done well.

Our policies, procedures, education, training and practices have equipped us with the foundation to

respond to the coronavirus while keeping our staff and patients safe. You have our safe care promise.

VISITOR SCREENINGS & LIMITATIONS

We have screening tables set

up at entries to symptom-

check everyone entering

our facility. Policies are

also in place to monitor all

employees. Additionally, we

are limiting visitors inside

the facility.

PERSONAL PROTECTIVE EQUIPMENT

Patients and visitors are

required to wear a mask

upon entry. You are asked

to bring your own mask, but

we will give them out while

supplies last.

SOCIAL DISTANCINGWe have rearranged our

waiting rooms, added

signage and began

staggering patients to

promote social distancing.

We've also invested in a

beeper system to reduce

the number of people in

waiting areas.

We are safe. We are strong.2 CCCCCC

VIRTUAL VISITS Our Primary Care Clinics

and Urgent Care are

off ering virtual visits and/or

telephone visits.

Patients are still encouraged

to call ahead whenever

possible. See page 9 for

more info.

SANITIZATIONWe’ve greatly increased the

scheduled cleanings of our

hospital, waiting areas and

equipment and added hand-

sanitizer stations for your

use in additional areas of the

facility. We also invested in

a state-of-the-art SteraMist

fogging sanitation system.

THINGS CAN CHANGE FAST.COVID-19 policies and information are ever-changing.

Visit our community web-page created to deliver you the latest coronavirus information in one location.

www.sjph.org/coronavirus-information

We are ready to serve you.

*Policies and procedures subject to change.*Policies and procedures subject to change.*Policies and procedures subject to change.*Policies and procedures subject to change.*Policies and procedures subject to change.*Policies and procedures subject to change.*Policies and procedures subject to change.*Policies and procedures subject to change.*Policies and procedures subject to change.*Policies and procedures subject to change.

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WITH HEARTFELT THANKS

The COVID-19 pandemic has brought challenges and, sadly, tragedies, but as I refl ect on our continued response, I would like to point out some positives.

• Our team truly stepped up to care for our community—employees took on new roles, learned new ways of care and continue to put our hospital and patients fi rst.

• Our clinic physicians worked to reduce an interruption in care by owning the process of a rapid telehealth implementation that off ered patients interim options to safely receive care remotely.

• Our community came together like never before to carry us through a tough time. The love, donations and support we received will remain in our hearts forever.

Thank you so much to our staff , physicians, Board of Commissioners and neighbors.

Mary Ellen Pratt, FACHE, CEO

#FashionbyMin

Advanced Marketing & Promotions (AMP)

Air Products, Road Boaring (David Louque), Riverland’s Insurance (Thomas Hymel)

AJ and Coleen Laiche

Amato's Refrigeration, Craig & Dora, Carol, Jason & Nancy, Jared, Walt & Rachael, Coy (Cashio's Catering)

Americas Styrenics, LLC

Andrea Alefhi

Anna Jo Montz

Antonia Thomas

A Plus Construction, Englade Boudreaux and Waguespack and Amato's Refrigeration

Associated Branch Pilots

Attorneys Tomy Acosta & Dean Defrancesch

Bailey Favorite

Becky Poche

Belmont Lumber (Trudy Carnaggio)

Bert Louque

Betty Latuso and Friends

Bouffe Grub House

Brenda Melancon

Brett Waguespack

C&M Medical Services

Cade's Custard

Carolyn Bossier and Family

Casey Roussel

Casey Volion (Cupcake Castles Travel)

Catherine Schaff

Catholic Daughters prepared by KC Council 1817

Chevron—Paulina

Cindy Murry

Colbert Clark (Bot's Place)

Coleen Laiche

Connie Kraemer

Creole House

CRS Snowballs

Cubscouts Pack 59 (Kevin Babin)

Cupcakes Galore and St. James Community Church

Daniell Nielsen Jenkins

Debbie, Carsyn and Maysen Hymel

Delisa Gardner Crawford

Dr. Jake Cavanaugh

Dr. Michael Favaloro

Dr. Greg Phillips

Dr. Brad Setser

Dorothy Kirklin

Drago's

Drew Landry (Drewski)

Dru Hymel (Dru's Place)

Eric Smith

FG—The Sunshine Project

Family of Marie Zeller

Finishing Touch (Marrill McKarry)

First Baptist Church of Gramercy

Garyville/Mount Airy Magnet

Gilson Roussel and Lori & Stan Bourgeois

Glenn and Carol Ann Hymel

Greta Nassar

Hawaii's Local Buzz

44 CCCC

Hogs for the Cause, Help Dat Foundation, Firehouse Subs, and New Orleans Cold Storage

Hooters of Houma

Irene Melancon

Jacqueline F. Solon, RN

Jaime Kramer

Jamie's Dance Dimensions and PEL

Jarvis Landry Foundation, Gerard and Dietra Landry

Jessica Patterson and Community Members

Jo Ann Robin

Jodi Sheets

John Deere

Johnson & Johnson (Rural Hospital Coalition of Louisiana)

Joseph Lysiak

Judy and Ronnie St. Pierre

KaNita Guidry

Karen Becnel

Kelly Magendie

Kent Louque

Kim Carey

Knights of Peter Claver Ladies Auxiliary and Our Lady of Peace Court 161

L&M

Louisiana Federal Credit Union

LaCroix Sparkling Water

Laurie Lasseigne, Dennis LeBlanc, Shane St. Pierre, Denise St. Pierre, Ryan Klibert and Terri Lemoine  

Leron Jones

LHS Hope Squad

Lisamarie Kramer-Brandon

Lloyd Lebanc

Robert and Bertha Louque

Louque's Automotive and Families

LSR—Gramercy

LuLaRoe (Madison Roussel)

Lutcher/Gramercy Lions Club

Maddie Martin (Catered Cuisines)

Magnolia Lodge #2 and Magnolia Eastern Star #5

Mandy Vicknair

Marathon Petroleum

Mark Michel

Mary Claire Petit (The Cookie Engineer La)

Mary Walker

Mary Ann Marse

Mary Beth Merrill

Matherne's—Longview

Michelle LeBlanc Dentistry

Michelle Roussel Wells (Addie's Dilly Bug Designs)

Miko's Seafood

Millet Family

Mindy Arceneaux

Miranda Trahan

Mosaic

Myesha Linton

Natalie & Emma Chaubaud

Nathan and Kelly Poche

The National Guard

New Horizon Missionary Baptist Church

New Orleans Firemen’s Federal Credit Union

New Zion Christian Center Give Back

Nicole Brignac and Girls

Nolan Marse

Community Support

We did our very best to track donations coming to the We did our very best to track donations coming to the We did our very best to track donations coming to the hospital and diff erent departments, but we know we hospital and diff erent departments, but we know we hospital and diff erent departments, but we know we have missed some. have missed some. have missed some.

If you or your business was not listed, we sincerely you or your business was not listed, we sincerely you or your business was not listed, we sincerely If you or your business was not listed, we sincerely Ifapologize. Please know that each gift and message apologize. Please know that each gift and message apologize. Please know that each gift and message was appreciated despite our list-keeping abilities. was appreciated despite our list-keeping abilities. was appreciated despite our list-keeping abilities.

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Hogs for the Cause, Help Dat Foundation, Firehouse Subs, and New Orleans Cold Storage

Hooters of Houma

Irene Melancon

Jacqueline F. Solon, RN

Jaime Kramer

Jamie's Dance Dimensions and PEL

Jarvis Landry Foundation, Gerard and Dietra Landry

Jessica Patterson and Community Members

Jo Ann Robin

Jodi Sheets

John Deere

Johnson & Johnson (Rural Hospital Coalition of Louisiana)

Joseph Lysiak

Judy and Ronnie St. Pierre

KaNita Guidry

Karen Becnel

Kelly Magendie

Kent Louque

Kim Carey

Knights of Peter Claver Ladies Auxiliary and Our Lady of Peace Court 161

L&M

Louisiana Federal Credit Union

LaCroix Sparkling Water

Laurie Lasseigne, Dennis LeBlanc, Shane St. Pierre, Denise St. Pierre, Ryan Klibert and Terri Lemoine  

Leron Jones

LHS Hope Squad

Lisamarie Kramer-Brandon

Lloyd Lebanc

Robert and Bertha Louque

Louque's Automotive and Families

LSR—Gramercy

LuLaRoe (Madison Roussel)

Lutcher/Gramercy Lions Club

Maddie Martin (Catered Cuisines)

Magnolia Lodge #2 and Magnolia Eastern Star #5

Mandy Vicknair

Marathon Petroleum

Mark Michel

Mary Claire Petit (The Cookie Engineer La)

Mary Walker

Mary Ann Marse

Mary Beth Merrill

Matherne's—Longview

Michelle LeBlanc Dentistry

Michelle Roussel Wells (Addie's Dilly Bug Designs)

Miko's Seafood

Millet Family

Mindy Arceneaux

Miranda Trahan

Mosaic

Myesha Linton

Natalie & Emma Chaubaud

Nathan and Kelly Poche

The National Guard

New Horizon Missionary Baptist Church

New Orleans Firemen’s Federal Credit Union

New Zion Christian Center Give Back

Nicole Brignac and Girls

Nolan Marse

Community Support

We did our very best to track donations coming to the We did our very best to track donations coming to the We did our very best to track donations coming to the hospital and diff erent departments, but we know we hospital and diff erent departments, but we know we hospital and diff erent departments, but we know we have missed some. have missed some. have missed some.

If you or your business was not listed, we sincerely you or your business was not listed, we sincerely you or your business was not listed, we sincerely If you or your business was not listed, we sincerely Ifapologize. Please know that each gift and message apologize. Please know that each gift and message apologize. Please know that each gift and message was appreciated despite our list-keeping abilities. was appreciated despite our list-keeping abilities. was appreciated despite our list-keeping abilities.

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Noranda Alumina

North Shore Capital Planning (Nicholas Randazzo)

Nucor

Oak Alley

OxyChem

PJ's Coffee—LaPlace

Poncho Roussel

Rain CII—Norco & Gramercy

Rebecca Brignac

Renee Waguespack

Representative Clay Schexnayder

Representative Ken Brass

Rhonda & K-Boy Zeringue and Families

Rita Babin

River Parish Community Theatre

River Region Credit Union

Sally Roussel

Sally Zimmer

Sandwich World

Scott D'Antonio

Senator Ed Price

Shaina Wang

Shawn St. Pierre

Shell—Convent

Sicily's—LaPlace

Sign Gypies—St. James

SJPH Business Office, Medical Records, and Marketing

SJPH Pharmacy Staff

S.O.A.K.—Vacherie

Southern Scensations Independent Scentsy Consultations

Spuddy's Cajun Cooking Experience

St. James Parish CTC

St. James Parish Government

St. James Parish Sheriff's Office

St. Peter Chanel

Stephanie Leonard

Stick It to You Vinyl

Subway—Gramercy

Superior Office Products

Suzanne Lear

Sylvia Williams, Justice of the Peace 6th District

Terri LeBlanc & Girls

Tessi Brignac

The Kindness Cross Project

T&M, Buddy Visions, STARS, SWAG, Make a Mark, Jenaire Jeffery, JoAnn's Classy Cuts & Styles and Kenneth Wells

TNZ Services (Renilda Trench) prepared by Farrel Isom and Hillary Simoneaux

Tod's Catering

Tracy Keller

Travis Hymel

Trixie Poche

Tyler Jasmin and Monique Felder

Vacherie United Methodist Church and Bush Family

Veron's Supermarket

Wacoal America

Wechem (Michael Wisecarver)

Winn-Dixie—Gramercy

Zapp's/Utz

“Witnessing the

outpouring of support for our

local hospital during this diffi cult time

has been nothing short of amazing. I am

so proud to be a part of this community.

With your support, our local hospital will

continue to grow and thrive.”—WILBUR REYNAUD, CHAIRMAN

St. James Parish Hospital Board of Commissioners

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Emergencies don’t stop, and neither do we.

According to new polling by the Kaiser Family

Foundation, nearly half of Americans said that

either they or someone in their household has

skipped or delayed needed medical care because

of the coronavirus. These studies cause concern

for the safety of our community.

Please do not delay care for heart attacks, strokes,

falls and other urgent needs. Particularly in cases

of the heart (heart attacks) and brain (strokes),

not seeking immediate care can cause permanent

damage or even worse—death. We are here for

these situations and want you to feel confi dent in

our ability to both protect and care for you.

Call 911 immediately for emergencies. We

understand your concerns about the coronavirus,

but we are prepared.

WHAT YOU CAN EXPECT IN THE ER

• An assessment upon entry

• Separated treatment areas based on symptoms or needs

• Additional air fi ltering in ER Patient Rooms

• Plexiglas partitions on ER Nurse stations to prevent cross contamination

• Terminal, high level cleaning in ER rooms between patients

• Disinfection of all high-touch areas and furniture in the ER lobby

“A decline in visits for serious conditions

might result in complications or death.”—Centers for Disease Control

and Prevention

WE KNOW YOU’VE WAITED ON WELLNESS.

We realize you may have put off your Annual Wellness Visit during this time.

Contact your primary care physician’s office so that we can discuss your options.

8 CC

Virtual CareTelehealth, distance care, virtual visits—there

are many terms used to describe patient care

conducted remotely through the use of technology.

As a response to COVID-19, many insurance

providers have expanded coverage of telehealth

to temporarily include solutions such as telephone

and FaceTime physician visits.

During the public health emergency, our Primary

Care Clinics and Urgent Care are off ering virtual

care through telephone calls and FaceTime visits.

Patients who need hospital follow-ups, medication

refi lls and referrals to specialists are typically good

candidates for virtual care.

Patients who need a hands-on evaluation, preop

appointments, physical checks, lab work or

injections will likely be asked to see their provider

in-person. We have implemented several safety

protocols to protect these patients as well.

We are excited to off er more options for added

convenience, and we are actively assessing

permanent telehealth solutions that can be

implemented for long-term use.

WHAT YOU NEED TO KNOW.1. We are currently off ering phone and FaceTime

visits (Apple Device required) in Poche Medical

Clinic, Lutcher Family Clinic, St. James West

Bank Clinic and St. James Urgent Care.

2. If you are interested in a video or telephone

visit, call your clinic. Our staff will quickly

assess your need and determine if you are a

candidate.

3. If you qualify, your physician will contact you

at your scheduled time.

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This publication in no way seeks to serve as a substitute for professional m

edical care. Consult your physician before undertaking any form

of medical treatm

ent or adopting any exercise program or dietary guidelines.

1645 Lutcher Avenue

Lutcher, LA 70071

ww

w.sjph.org

Like us!St. Jam

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Testing the TestSt. James Parish Hospital now off ers COVID-19

antibody testing for patients with a physician’s order.

ABOUT ANTIBODY TESTING

Antibody Testing for COVID-19 is not intended to diagnose the virus in symptomatic patients. These blood tests were initially developed by the CDC to evaluate the accuracy of diagnostic tests and to assess the overall impact of the virus.

MANUFACTURER AND HOSPITAL TEST VALIDATIONThe manufacturer of St. James Parish Hospital’s

COVID-19 antibody tests had to do adequate

pretesting to prove the test’s reliability. This

validation included assessing the test’s ability to

correctly identify samples without the antibody

(accuracy rate of 99.81%) and to correctly identify

samples with the antibody. One-hundred percent

of patients in the study 14 days or more after a

confi rmed COVID-19 diagnosis tested positive for

antibodies. Additionally, samples were tested for

cross-reactivity to make sure that they did not show

positive results for other viruses that were not

COVID-19. No cross-reactivity was detected.

Before the hospital was allowed to off er COVID-19

antibody testing to the public, we also had to

complete our own testing of samples from known

positive and known negative patients to ensure

that our results were both accurate and repeatable.

WHAT WE’VE LEARNEDInitial studies have shown that antibody tests

being utilized at St. James Parish Hospital are

extremely accurate at detecting COVID-19

antibodies in patients who were at least 14 days

past a COVID-19 diagnosis. However, pre-release

studies also show that the accuracy of the test is

greatly aff ected if patients are tested too soon.

It takes time for the body to produce antibodies.

This is why it is so important for patients to wait

14 days after an exposure, testing positive and/or

after having symptoms to be tested.

If you are asymptomatic but feel concerned

because you have been exposed to someone

who tested positive for COVID-19, talk to your

physician. Your physician can discuss symptoms

to watch out for and determine if a diagnostic or

antibody test would be most benefi cial. Waiting

at least 14 days after an exposure will ensure the

most accurate results.