Website: www.vyomlabs.com Email: [email protected] Introducon To upgrade BMC Remedy ITSM to Remedy 9 in fixed cost and fixed me using innovave packaged service from Vyom Labs. We will upgrade your producon system to a new Remedy 9 pre UAT system along with the data. Remedy ITSM Upgrades: BMC Remedy ITSM system is deeply integrated into the business and IT processes. There are complex customizaons and integraons built which increases the complexity for upgrades. The length of the upgrade project is long and the risks of a failed upgrade can directly impact business. Geng the management approval and funding for the Upgrade Project becomes very painful. Business Challenge Packaged Service for Remedy 9 Upgrade: Fixed Cost and Fixed Time Upgrade Frequently Asked Quesons • How will Vyom Remedy UpgradeEdge save me money? - We have already done 5 Remedy upgrades to Remedy 9. We have helped 80+ BMC customers by upgrading customer databases from previous version to version 7.x and 8.X. We have built accelerators and methodology to do upgrade in fixed cost and fixed me. Our Upgrade Process will enable you to save significant cost and me in upgrade. • How fast is the Vyom Remedy Upgrade Edge process? - We make your UAT Remedy 9 system up along with cket data(except delta data) in 3 weeks to 8 weeks based on amount of data in producon and version of your current remedy system • Will enre producon data from older version be migrated to Remedy 9? - Yes we will migrate enre producon data (except delta data) from your current producon system to Remedy 9. • What are the inputs needed by Vyom Labs to give fixed cost quote? - We just need following informaon to give you the fixed cost quote: 1. Version of current remedy system 2. Database size of producon remedy system • What is the output we will get aſter upgrade using Vyom Remedy Upgrade Edge? - We will upgrade your older remedy system and make Remedy 9 system up for the pre UAT stage. Vyom Labs Soluon Vyom Labs has designed an upgrade soluon to address following concerns: • Cost • Risks • Timelines • Performance Vyom Labs has built a packaged service offering for upgrades which is built, based on the solid experiences of many Remedy upgrade projects done ll date. We have worked closely with BMC R&D to make upgrade tool rugged and the upgrade process smooth for version 9. We have built upgrade run book and tools to ensure upgrades are cost effecve and can be completed in fixed me and with minimal risk to customer. We can oponally use performance tesng tool called Vyom Performance TestEdge to perform a load test on the Remedy system. Vyom Performance TestEdge is BMC Market Zone product. Our packaged service offering: We will upgrade your older remedy system and stand up a new Remedy 9 system up for UAT stage. If customizaons are done following BMC Best Pracces then Upgrade will take care of exisng customizaon seamlessly else need to work on customizaons in next steps. We will upgrade the system along with the cket data provided to us. Aſter the packaged service for upgrade is complete, with some addional steps you can be all set to Go-Live.