P Patient and Family education ServiceS ATIENTEDUCAT Rdepts.washington.edu/pfes/PDFs/Patient Educator 2009 Winter.pdfHealth Online Visit Health Online for health education materials

PATIENTEDUCAT RWINTER 2009

Patient and Family education ServiceS

New and Revised Patient Education Handouts on Health OnlineVisit Health Online for health education materials for patients and families:https://healthonline.washington.edu

Here are new or revised titles for fourth quarter 2008: 2009 Perinatal Education Classes About Rapid HIV Antibody Testing* (Rev. 11/2008)

After Eye Surgery - CH, SPAttention and Brain Injury*Bed Rest Guidelines - SO, SP, VIBenefits of Breastfeeding (Rev. 12/2007) - KO, RU, VI

Birth Booklet 1: Pregnancy and Giving Birth (Rev. 12/2007) - SP

Birth Booklet 2: Caring for Yourself and Your New Baby (Rev. 07/2007) - SP

Bone Scan - SO, VICardiac Nuclear Medicine Exam - CH, RU, SP, VI

Cardiac Services Information* (Rev. 09/2008)

Caring for Yourself After the Loss of Your Baby - SO, SP, VI

Chest X-ray - RU, SP, VIComfort and Safety During Pregnancy (Rev. 12/2007) - RU

Continued on back

new admit Packets Welcome Patients Who Speak non-english languages

As of December 2008, non-English-speaking patients admitted to UWMC are being welcomed with a translated admit packet. Packets are available in Spanish, Russian, Korean, Vietnamese, Chinese, Somali, American Sign Language, Farsi, Amharic, and Tagalog.

Admitting, Emergency Room, and Surgery Center staff all have the packets available. To assist staff in admitting the patient, all packets contain the Care Agreement, Financial Agreement, and HIPAA summary. For Spanish, Russian, and Vietnamese, an advance directive is also included.

The packets also contain tools for patients and families to use throughout their hospital stay. Included are translated versions of the room service dining menu, a text version of the information slideshow that runs on patient TVs (Channel 2), and the Inpatient Language Card. This last tool has useful phrases and symbols to help the patients and their care team communicate.

There are also welcome packets for Muslim patients. These contain signs that patients can use to indicate their need for modesty, prayer time, and Ramadan food arrangements.

More translated items, including the booklet “Services for Patients and Families” and the Pain Scale, will be added as they become available. Interpreter Services appreciates your feedback on the usefulness of these admit packets for patients, family, and inpatient staff. Contact Linda Golley, Interpreter Services, 598-4663.

2009

Patient Safety Video Premiere

lights, camera, action! A UWMC-produced video about patient safety will be ready for

prime time soon. Starring a cast of our CEO, employees, and patient and family advisors, this video explains our major patient safety goals. Our own Dr. Gene Peterson narrates.

Topics covered in the video are hand hygiene, two patient identifiers, fall and pressure ulcer prevention, and the safe use of patient-controlled analgesia. The video invites patients to play an active role on their health care team. It encourages them to ask providers whether they have washed their hands, as well as to ask to speak with a charge nurse if they feel their medical concerns are not being addressed.

The video will be shown on Channel 2 in patient rooms, available for viewing 24 hours a day. To emphasize the video’s content, members of the health care team will be encouraged to turn on their patients’ TVs and provide education about important safety initiatives. Patient and Family Education Services will announce when the video has been completed. Contact Cindy Sayre at 598-6913 for more information.

are your ducks in a row?Each year, the PFES team visits all UWMC service areas to make sure each area is

stocked with the most essential patient and family education materials. At the same time, our team checks that the handouts in stock are current and approved for in-hospital use.

Unit and clinic managers will be contacted in January 2009 to explain the process and to arrange for the best time for a PFES visit. The goal is to have all areas inventoried and restocked before the Department of Health site visit in April.

Included with this issue of PatientEducator is a document entitled “Essential Patient Education and Information Materials” that shows the materials we’ll be looking for. If you have questions, contact Pam Younghans at 598-7947, or [email protected].

Visit the New PFES Web Site!We are pleased to announce our new, improved Web site! Visit https://depts.washington.edu/pfes

Patient and Family Education ServicesBox 359420

1959 N.E. Pacific St. Seattle, Washington 98195206-598-7498

Comfort Measures for Postpartum Engorgement (Rev. 07/2007) - RU

Common Concerns About Breastfeeding (Rev. 07/2007) - KO, RU, SO, VI

Contrast Reaction - CH, KO, RU, SP, TA, VI

Delayed Reaction to IV Contrast - CH, SP, VI

Depression and Brain Injury*Diabetes and Pregnancy - SPDiabetes Instructions (Rev. 04/2008) - JA, KO, SP, VI

Fatigue and Brain Injury*Guide to Prenatal Genetic Testing (Rev. 10/2008)

How Is Breastfeeding Going? (Rev. 07/2007) - RU, SO

Initiation, Planning, Organization, and Brain Injury*

Interventional RadiologyManaging DiabetesMemory and Brain Injury*Myelogram (Rev. 09/2008)Ostomy Care Map - CH, RU, SPPain, Headaches, and Brain Injury*PCA (Rev. 04/2008) - RU, SP, VIPelvic Ultrasound - RU, SP, VIPET Body Scan (Rev. 11/2007) - CH, RU, SP, VI

Preventing Pressure Ulcers*Radiation to the BrainServices for Patients and Families (Rev. 07/2008) - CH, KO, RU, SP, VI

Sleep Problems and Brain Injury*Vascular Dialysis Access Welcome to the Progressive Care Nursery* (Rev. 10/2008)

Your FDG PET Scan*Read more about these titles in the “Featured Materials” column.All titles listed above are available in English. Abbreviations key: AM=Amharic, CH=Chinese, JA=Japanese, KO=Korean, RU=Russian, SO=Somali, SP=Spanish, TA=Tagalog, VI=Vietnamese

Patient Education ToolsContinued from front

Please route this issue of PatientEducator to your staff. Find links to this issue and previous issues online on Health Online at https:healthonline.washington.edu and the PFES Web site at https://depts.washington.edu/pfes. Patient and Family Education Committee Members: Jane Anderson, Rosanna Atienza, Susan Barnes, Ida Boecksteigel, Susan DeHoog, Sarah DeProdocini, Sherry Dodson, Andrea Dotson, Linda Golley, Philip Hainley, Mary Ellen Hamblin, Debbie Jones, Leslie Jones, Molly Keeney, Dori Khakpour, Vickie Kolios, Nancy Lansbury, Stacia Lee, Mary Beth Lum, Gary Martin, Sherri McCarthy, Judith Mentzer, Debby Nagusky, Bridget O’Connor, Janet Parker, Nancy Poland, Cindy Sayre, Carrel Sheldon, Nancy Colobong Smith, Leah Spacciante, Julie Sprinkle, Rose Sutton, Nancy Tvedt, Richard Verver, Nancy Whittington, Susan Willard, Pam Younghans

PatienteducatorEditor: Carrel Sheldon, 206-598-7498

[email protected]

PatienteducatorWINTER 2009

Core Purpose:  We’re here to inform patients about their health and empower their decision-making about their health care.

volunteer Spotlight: richard ververThe Health Information Resource Center (HIRC) would like to introduce

Richard Verver, volunteer extraordinaire. Richard volunteers one day a week at the HIRC, where he helps visitors find the health information they are looking for.

Richard is a retired high school history and language arts teacher, husband, father of four, and grandfather of three. He says what he likes most about

working at the HIRC is the opportunity to give patients and families a sense of normalcy by helping them use the computers and resources to keep in touch with family and friends. Richard, who was an Oncology patient himself, knows firsthand how important this can be during a long hospital stay. “I like making life a little easier for patients and families.”

Richard is an active member of his church and enjoys singing in the church choir, reading, and spending time with his family and his dog, Rosie. He also enjoys writing and has published a book of poetry, Unexpected Interruptions, which reflects on his journey with cancer.

His first involvement with UWMC after his treatment for cancer was to join the Oncology Council after Lorie Wild, fellow church member and UWMC Chief Nursing Officer, introduced the idea to him. He is now also a member of the Patient and Family Education Council and the Resource Center Workgroup, bringing an informed patient perspective to all three groups. He also shares his story at Foundations, UWMC’s new employee training, to highlight the patient perspective on care provided at the medical center. You can find Richard at the HIRC every Friday, assisting visitors with the resources offered in the center.

Featured Materials on Health OnlinePFES has been busy revising many patient education

handouts and creating new ones, as well. We have several manuals in the works and hope to report their completion in our next newsletter. Here are a few featured titles (see sidebar for the full list of materials completed this quarter):

about rapid Hiv antibody testing (Revised) – This Labor and Delivery handout explains the importance of HIV testing for pregnant women and describes how to prepare for and what to expect from rapid HIV testing.

Brain injury – Rehabilitation Medicine has created seven new handouts related to brain injury. They cover attention; depression; fatigue; initiation, planning, and organization; memory; pain and headaches; and sleep problems. Each describes how brain injury can affect these functions and how to adapt to changes in function. A list of community resources is included.

cardiac Services information (Revised) – This handout from the Regional Heart Center and Cardiology describes what follow-up care with a cardiologist is needed after a heart attack, cardiac catheterization lab procedure (such as an angiogram, angioplasty, or stent), arrhythmia, or medicine adjustments.

Preventing Pressure ulcers – Patient Care Services wrote this handout to educate patients and families about the importance of preventing pressure ulcers, what care will be given while in the hospital, and what to do at home to keep from getting them.

Welcome to the Progressive care nursery (Revised) – The Maternal and Infant Care Center has updated this handout that answers common questions and concerns about the nursery and describes the care given there.

PFES provides editing for reading level, organization, and content; patient advisor review; and design and formatting services at no charge. If your service area would like to revise existing or produce new education materials, please contact Debby Nagusky, Health Educator, at [email protected] or 598-0073.

Visit Health Online for these and other patient education materials: https://healthonline.washington.edu

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Patie

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