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TouchBistro™ USA | 5 West 20th Street, 3rd Floor, New York, NY 10011, USA

TouchBistro™ Canada | 477 Richmond St. West, Suite #210, Toronto, ON M5V 3E7, Canada

1.855.363.5252 | [email protected] | [email protected] | www.TouchBistro.com

Terms of Use

Copyright © 2016 TouchBistro. This document is provided as is and does not provide you with any legal rights to any TouchBistro product. You may reproduce this document for your internal reference purposes. You may cite short passages for review or educational purpose as long as appropriate credit is given. TouchBistro is not responsible for any damage resulting from improperly installing hardware and cabling. Only professionally qualified IT consultants or technicians should attempt to install TouchBistro Pro.

mailto:[email protected]


http://www.touchbistro.com/

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TABLE OF CONTENTS

Who is this Guide for? ................................................................................................................................... 5 Hardware Requirements ............................................................................................................................... 6

Using Other Mac Computers .................................................................................................................... 7 Where to place all the hardware ............................................................................................................... 7 iPad ........................................................................................................................................................... 7 Router ....................................................................................................................................................... 9 Printer & Cash Drawer info ....................................................................................................................... 9

LAN ....................................................................................................................................................... 9 Epson ................................................................................................................................................... 9 Star Micronics ....................................................................................................................................... 9 Notes .................................................................................................................................................... 9 Cash Drawer ......................................................................................................................................... 9

TouchBistro Installation .......................................................................................................................... 10 Before Installation Checklist ................................................................................................................... 10

Before you Begin: Determine the Venue's Wiring ....................................................................................... 11 Step 1 - Get an Apple ID ............................................................................................................................. 13 Step 2 - Set Up Your Mac Mini Server ........................................................................................................ 14 Step 3 - Configure Your Airport Extreme Router ........................................................................................ 15 Step 4 - Return to Setting up your Mac Mini Server ................................................................................... 27 Step 5 - DHCP Reservations for Mac Mini .................................................................................................. 35

Do Not Use This Router for a Guest Network or Any Other Kind of Network Using Device .............. 37 Step 6 - Download and Install TeamViewer ................................................................................................ 38 Step 7 - Install Pro Server ........................................................................................................................... 39 Optional Setup ............................................................................................................................................ 41

Extending the Network ............................................................................................................................ 41 Checking for Proper Signal Strength .................................................................................................. 41 Extending ............................................................................................................................................ 41

Step 8 - Set Up a Star Micronics TSP100 Series Thermal Printer ............................................................. 45 Step 9 - Set Up a Star Micronics SP700 Series Impact Printer .................................................................. 49 Step 10 - Install TouchBistro on your first iPad ........................................................................................... 55 Step 11 - Upload Your Restaurant .............................................................................................................. 58

Before You Begin .................................................................................................................................... 58 Uploading Your Restaurant .................................................................................................................... 59

Step 12 - Connecting Additional iPads to the Pro Server ........................................................................... 61 Before You Begin .................................................................................................................................... 61 Connecting .............................................................................................................................................. 61

Best Practices ............................................................................................................................................. 63 Further Reading ...................................................................................................................................... 63

Step 13 - Setup the Restaurant .................................................................................................................. 64 Installation Check List ................................................................................................................................. 65

Router ................................................................................................................................................. 65 Server ................................................................................................................................................. 65 Printers ............................................................................................................................................... 65 iPads ................................................................................................................................................... 65

Key Details .................................................................................................................................................. 67 Setting up and Testing Your Payment Processor Credentials .................................................................... 69

Setting Up and Using Mercury Payment Gateway (Swiper/Hosted Pay) ........................................... 69 Setting up and Cayan as a Payment Gateway (Terminal Swiper/Hosted Pay) ................................. 69

Setting Up the KDS ..................................................................................................................................... 70 Getting Your iPad Ready ........................................................................................................................ 70 Reserve Your KDS iPad's IP Address .................................................................................................... 70 Setting up the KDS on TouchBistro ........................................................................................................ 77




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Setting Which Menu Categories Should Use the KDS ........................................................................... 80 Configuring the Customer Facing Display .................................................................................................. 84

Reserve Your CFD iPad's IP Address .................................................................................................... 84 Enabling the CFD in TouchBistro ........................................................................................................... 90

Current IP Address ............................................................................................................................. 90 Wi-Fi Network Name .......................................................................................................................... 91 Connected Displays............................................................................................................................ 91

Displaying Your Logo .............................................................................................................................. 92 Message of the Day ................................................................................................................................ 92 Welcome Message ................................................................................................................................. 93 Payment Screen ..................................................................................................................................... 93 Font Color ............................................................................................................................................... 94 Font Size ................................................................................................................................................. 94

Brand Color ........................................................................................................................................ 94 Show Takeout ......................................................................................................................................... 95

Image Attachment Summary .............................................................................................................. 95 Where are the Images Used? ................................................................................................................. 96

Welcome Screen ................................................................................................................................ 96 Register Screen .................................................................................................................................. 96 Payment Screen ................................................................................................................................. 96

Resetting TouchBistro CFD IP Address ................................................................................................. 97 Preventing Customers from Exiting Out of the CFD .......................................................................... 97




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Who is this Guide for?

This guide will walk you through the hardware and software setup of TouchBistro Pro. This guide is intended for an IT specialist, someone who has experience running CAT5 Ethernet cable and setting up computer hardware and Internet connectivity.

It is important to follow this guide in the order of steps. Skipping a step will result in the failure to setup TouchBistro Pro properly.

It may be helpful to follow the steps by printing out this PDF. If you do work from a paper copy, be aware there are several hyperlinks in the PDF to web pages with additional information.




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Hardware Requirements

Your Mac Mini configuration varies depending on how many iPads you’ll be using.

Number of iPads Required Suggested

Up to 2 iPads Mac Mini 2.6GHz Dual-Core Intel Core i5 8GB 1600MHz LPDDR3 SDRAM 1TB Hard Drive HDMI Monitor + Keyboard + Mouse USA | CAN

Mac Mini 2.6GHz Dual-Core Intel Core i5 8GB 1600MHz LPDDR3 SDRAM 256GB PCIe-based Flash Storage HDMI Monitor + Keyboard + Mouse USA | CAN

3 – 5 iPads Mac Mini 2.6GHz Dual-Core Intel Core i5 8GB 1600MHz LPDDR3 SDRAM 256GB PCIe-based Flash Storage HDMI Monitor + Keyboard + Mouse USA | CAN

6 – 10 iPads Mac Mini 2.6GHz Dual-Core Intel Core i5 8GB 1600MHz LPDDR3 SDRAM 256GB PCIe-based Flash Storage HDMI Monitor + Keyboard + Mouse USA | CAN

iMac 2.7GHz Quad-core Intel Core i5 8GB 1600MHz DDR3 SDRAM – 2X4GB 256GB Flash Storage Apple Magic Mouse Apple Wireless Keyboard USA | CAN

11+ iPads iMac 2.7GHz Quad-core Intel Core i5 8GB 1600MHz DDR3 SDRAM – 2X4GB 256GB Flash Storage Apple Magic Mouse Apple Wireless Keyboard USA | CAN

TouchBistro Pro will not run adequately on the low end 1.4GHz Mac Mini. If you have an older 2.5GHz i5 Mac Mini with 8 GB RAM and a 500GB drive, TouchBistro will work adequately on that machine for an up to 2 iPad solution.

You will also need a Monitor (w/ HDMI compatibility), a Keyboard (USB) & a Mouse (USB). You will need to keep these items on site at all times to update the software as well aid TouchBistro support should they require you to access your Mac computer.

Your Mac computer MUST BE HARDWIRED through an Ethernet connection. An Ethernet cable must be run from the Mac to your Airport Extreme Router.




http://www.apple.com/shop/buy-mac/mac-mini?product=MGEN2LL/A&step=config

http://www.apple.com/ca/shop/buy-mac/mac-mini?product=MGEN2LL/A&step=config







http://www.apple.com/shop/buy-mac/imac?product=ME086LL/A&step=config

http://www.apple.com/ca/shop/buy-mac/imac?product=ME086LL/A&step=config

http://www.apple.com/shop/buy-mac/imac?product=ME086LL/A&step=config

http://www.apple.com/ca/shop/buy-mac/imac?product=ME086LL/A&step=config

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Using Other Mac Computers

Most multiple iPad TouchBistro solutions are built around the Mac Mini as it offers the smallest possible footprint and lowest possible price. However, you may run TouchBistro Pro on the iMac or Mac Pro as long as they have the same or better specs than the ones listed above (minimum 2.6GHz dual core processor and able to support an SSD Flash Drive).

You should not run TouchBistro Pro on a MacBook. The computer you run TouchBistro on must be hardwired to your router via a CAT5 Ethernet cable. The MacBook does not have an Ethernet port.

Ensure your non-Mac Mini solution comes with a monitor, keyboard, and mouse (or other pointing device).

Where to place all the hardware

Server: Place the server in a safe place within your venue. The server will only be used occasionally, but should be in an accessible place (e.g., an office).

AirPort Extreme: Find a central location in the venue where most of the iPads will be used. Place the AirPort Extreme there.

Printers: Place the printers in the location that is best for service staff and kitchen staff to print out kitchen chits, bar chits, and customer receipts.

Modem (from ISP provider): Have this only plugged into the wall for power. Do not plug any Cat5e cable from this device into the AirPort Extreme / Express until the very end of the setup.

Additional AirPorts: If you’re using multiple AirPort routers to extend your wireless signal place them in locations 10-20 feet (3-6 meters) away from the main AirPort.

iPad

The following iPads are supported by TouchBistro. TouchBistro recommends always purchasing the latest iPad. Consult this chart for our recommendations regarding suitability for use with TouchBistro Standard/Pro or for use in a food truck. Shaded rows indicate the iPad is for sale at the Apple site and recommended.

iPad Connectivity For Sale? RecommendedforStandard/Pro?

Recommendedfor Food

Truckswithout a Cellular

Router?

iPad Air Wi-Fi N N N

iPad Air 2 Wi-Fi Y Y N

iPad Pro Wi-Fi Y Y N

iPad 2 Wi-Fi N N N

iPad with Retina

Wi-Fi N N N




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iPad Connectivity For Sale? RecommendedforStandard/Pro?

Recommendedfor Food

Truckswithout a Cellular

Router?

iPad Mini 4 Wi-Fi Y Y N

iPad Mini 3 (see Notes)

Wi-Fi N N N

iPad Mini 2 Wi-Fi Y Y N

iPad Mini Wi-Fi N N N

iPad Air Wi-Fi + Cellular N N* Y

iPad Air 2 Wi-Fi + Cellular Y N* Y

iPad Pro Wi-Fi + Cellular Y N* Y

iPad with Retina

Wi-Fi + Cellular N N* N

iPad Mini 4 Wi-Fi + Cellular Y N* Y

iPad Mini 3 (see Notes)

Wi-Fi + Cellular N N* N

Pad Mini 2 Wi-Fi + Cellular Y N* Y

iPad Mini Wi-Fi + Cellular N N* N

If your non-food truck venue has access to cable or ADSL Internet (for example, quick serve restaurants or restaurants with tableside service), purchasing iPads that support cellular connectivity would be an unnecessary expense for non-food truck venues. Food trucks with a cellular router are also advised to purchase the Wi-Fi only model. For a greater discussion of hardware requirements for a food truck,

Notes

iPad vs Mini?: We do not recommend the Mini for use as a fixed POS. The full-sized iPad offers a better experience. However, venues that offer tableside ordering might consider the Mini for use by servers. Food trucks with limited counter space may also consider using the Mini over the full-sized iPad.

iPad2: we do not recommend sourcing used iPad2s. Performance under iOS8 may be unacceptable.

iPad with Retina: also known as 3rd and 4th generation iPads.

iPad Mini 3: The Mini 2 and Mini 3 have equal performance specs. The Mini 3 has an additional fingerprint identity sensor, which TouchBistro does not support.




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Router

Although other routers may work with TouchBistro, TouchBistro’s Support Department will only support:

1. Apple Airport Express (Standard solution with a single printer)

2. Apple Airport Extreme (Standard solution with two or more printers, Pro solution)

Even if you only have one printer (a receipt printer), we recommend purchasing the Extreme, as it allows you to expand in future: for example, plugging in an additional printer or another router to improve coverage.

Printer & Cash Drawer info

LAN

Ethernet Port/Cat5 port/RJ45

Epson

Epson Thermal – T88V-325 Model: M244A (see this page about Epson printers designed for specific POS systems and incompatible firmware)

Epson Impact – TM-U220B Model: M188B

Star Micronics

Thermal – TSP100 (TSP113L, TSP143L, TSP650 II) series Ethernet Printer

TSP650II/TSP654IIBI Bluetooth

Star Micronics Impact – SP 700 series (e.g. SP712ML, SP742ML) Ethernet Printer

Notes

Ethernet printers require an Ethernet cable run from each printer to the Airport Extreme Router.

USB/PARALLEL/IDN PRINTERS are NOT compatible with TouchBistro and will not work. See Do I have the Right Printer? for help determining if your printers work with TouchBistro. Using an adapter that turns your serial, USB, or parallel port printer into an Ethernet plug will not work with TouchBistro.

We also support the Star Kitchen Buzzer.

Cash Drawer

TouchBistro supports the MMF Val-u-Line Series. It needs to be one of the printer-driven models (MMF-VL1616E-04/MMF-VL1616E-06) which uses an RJ12 connection. This connection looks similar to a telephone jack/cable but requires a special RJ12 cable. It goes from your printer to the back of the cash drawer. TouchBistro may work with printer-driven cash registers sold by other companies, however, for guaranteed compatibility TouchBistro suggests the MMF Val-u-Line Series.

APG

If you purchase a non-MMF cash drawer (e.g., the APG line), ensure you purchase the manufacturer’s recommended cash drawer cable. Not all cash drawers use the RJ12 cable.




http://www.touchbistro.com/help/articles/right-printer/#firmware

http://www.touchbistro.com/wp-content/uploads/2015/11/idn.png

http://www.touchbistro.com/help/articles/right-printer/

http://www.touchbistro.com/help/articles/right-printer/

http://www.touchbistro.com/help/articles/printing-chinese-or-other-non-english-characters-on-your-kitchen-tickets/#Using_the_Star_Kitchen_Buzzer

https://partner.posportal.com/touchbistro/bistro/cash-drawers/cable-epson-star-printer-to-apg-vasario-1616-1416.html

https://partner.posportal.com/touchbistro/bistro/cash-drawers/cable-epson-star-printer-to-apg-vasario-1616-1416.html

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TouchBistro Installation

This document will help you get your venue ready before your over-the-phone or on-site installation session. It’s important you’ve completed Steps 1 through 8 before the install technician calls or arrives onsite. Failure to have your venue ready for installation may result in the need to reschedule and an additional charge may apply.

Before Installation Checklist

Step Description Completed

1 Ensure you have an Internet connection onsite.

2 Have all TouchBistro hardware out of the box, and in place where you would like it all to go.

3 Ensure all Cat5e wiring (that is the Ethernet cables that connect your modem, routers, and printers) has been run to the proper locations. This step may be eliminated if your onsite install package includes wiring. This must be confirmed prior to the install technician’s arrival onsite.

4 Have TouchBistro downloaded on all your iPads. It's available from your iPad's Apple app store.

5 Ensure you have an HDMI Monitor, HDMI Cable, USB Keyboard and USB Mouse available to setup and use your Mac Mini computer if you're going to be using TouchBistro Pro. This is mandatory requirement to proceed with installation.

6 Please go through the basic setup of the Mac Mini computer.

7 Download TeamViewer www.teamviewer.com/en/download/mac.aspx) and install it on your Mac Mini.

8 Have your Apple ID and password ready.




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Before you Begin: Determine the Venue's Wiring

The diagram below show the complete wiring and setup of TouchBistro Pro. Internet connectivity is required if you are using an integrated payment processor. This setup guide assumes your Mac Mini will be connected to the Internet.

These diagrams show the wiring and ports all devices would plug into.

Note: You will need sufficient CAT5 Ethernet cable to run between:

☐ Mac Mini to Airport router

☐ Modem to Airport router

☐ Airport router to printers (required if you're not using an Ethernet switch)

☐ Airport router to Ethernet switch (optional)

☐ Ethernet Switch to printers (optional)

Ensure Ethernet cable lengths account for mounting. Hence, if you're running a cable from the router to a distant printer, add an extra 12' (6' on each end) to account for distance from floor to desk/shelf/bar

Diagram 01: TouchBistro Pro (Two Printers)




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Diagram 02: TouchBistro Pro (two or more printers)

Diagram 03: TouchBistro Pro with multiple Airport Extreme to Extend the Wireless Coverage




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Step 1 - Get an Apple ID

Via an iPad or other computer with Internet access, apply for an Apple ID or have the owner apply for an Apple ID. It’s recommended you not use a personal Apple ID or the Apple ID of an employee. Using a personal Apple ID exposes personal activity to other users of the iPad. As well, it does not allow the license owner to transfer their ID to a business partner. Note this ID and password down some place safe.




https://appleid.apple.com/account

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Step 2 - Set Up Your Mac Mini Server

1. Plug your HDMI monitor, mouse, and keyboard into the Mac Mini. In the above example, we're using a wireless keyboard but you can use a wired keyboard.

Note: Ensure this hardware is on site at all times. It's required to update future versions of TouchBistro Pro as well as help TouchBistro support diagnose problems. If space is tight, the monitor, keyboard, and mouse can be removed after everything is complete. However, as, noted, these items need to remain on site and be easily accessible for updating and support access.

2. Give it power and turn it on.

3. Run through the setup wizard. Have your Apple ID ready. (Please note Apple ID is NOT Required to complete this step)

4. For the account name, we recommend putting the name of your venue for the full name.

5. Note down the password entered here.

6. It will take several minutes to create an account.

7. Disable sending usage data to Apple. *Optional*

8. Once the initial set up is complete. Click Done.




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Step 3 - Configure Your Airport Extreme Router

If you have multiple AirPort routers, follow these instructions for the router you'll be using for your actual network. See below for how to optionally add additional routers to extend your network range.

1. Power on the AirPort Extreme Base Station by plugging it into an electrical socket.

2. From your Mac desktop's menu bar, click Go | Utilities.




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3. Open Airport Utility.

4. In the top left of the AirPort Utility dialog click on Other Wi-Fi Devices.

5. Click on the AirPort Extreme found. It could take 2-3 minutes for your Mac to locate your new AirPort.




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6. It will take your Mac 2-3 minutes to gather information about your AirPort.

7. Under Network Name and Base Station Name enter in the venue name with a TB at the end (to indicate TouchBistro) (e.g., MyVenueNameTB).

8. Enter a password that is easy to remember. And then type it in again. Write this password down.

9. Click Next.




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10. For now, we won't connect the router to the Internet, so click Next. Not all Pro configurations require an Internet connection. However, if you are using an integrated payment processor, you will need an Internet connection.

11. If prompted for setup of a Guest Network, do not create.

12. Click Don't Send on the diagnostics dialog box and then click Next.




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13. Let it go through its set-up. This could take a few minutes.

14. Click Done when the notification appears in the bottom right hand corner.




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15. You will now see your AirPort depicted in AirPort Utility. The three indicates three issues that need to be ignored. Click on the picture of the AirPort Extreme Base Station in AirPort Utility.

16. Next to Status you will see the three issues that need to be ignored.




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17. Tap on the first one (Ethernet Unplugged) and then select Ignore.

18. You will see AirPort Utility indicating it's updating the router. It will take a few minutes to update.




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19. After AirPort Utility updates your router to ignore the first issue, repeat this procedure on the remaining two issues.

20. Remember, AirPort Utility takes several minutes to update your router each time you ignore an issue.

21. After you ignore the third and final issue, wait until you have a green light next to all three issues as well as a green light on your AirPort.

22. Once there’s a solid green light click Edit.




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23. Click the Wireless tab at the top.

24. Click on Wireless Options at the bottom.




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25. Click on the box at the top to allow a 5Ghz Frequency band.

26. Click Save.

27. Now click Update.

28. Wait until there's a solid green light on your physical AirPort Router. You can now connect your router to your Internet modem if you require Internet connectivity (for example, for using an integrated payment processor).




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29. Connect an Ethernet cable from your Internet modem's LAN port to the WAN port of your AirPort Router.

30. Back on your AirPort Utility screen, click your router and click Double NAT.

31. Now swipe the dial to the left to ‘Ignore this issue’




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32. Click Ignore.

33. Wait until you get green lights on your router and AirPort Utility. You can now test your Internet connectivity. Launch a browser and access a web page like TouchBistro.com or CNN.com.

It's important to setup your router, initially, for a local Wi-Fi solution in case you lose Internet access. If the venue suddenly loses Internet access, TouchBistro Pro will still operate via the router's initially configured local Wi-Fi connection. However, if you have an integrated payment solution, you will not be able to access your payment gateway until your Internet access is back up.

It's always good for to have a "paper service" backup plan in-case you lose Internet access. Consult your payment provider (e.g., Moneris, Mercury, etc.) for paper service options. For example, card imprinters (colloquially known in the restaurant industry as "knuckle busters") and carbon-backed paper slips maybe be offered.




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Step 4 - Return to Setting up your Mac Mini Server

After running through your Mac Mini's setup wizard and router setup, you now need to prepare your Mac Mini to run the TouchBistro Pro application.

1. Click on the App Store to open it.

2. Click Updates in the top right.

3. Now update all programs in the list.

4. Restart if prompted.

5. You can begin to configure the server for TouchBistro.

6. On the main screen, click on the Apple logo at the top left hand corner.

7. Click System Preferences.

8. Click Security and Privacy.




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9. Click on the Lock icon in the bottom left where is it says Click the lock to make changes.

10. Enter in the computer administrator name and password.

11. Click Unlock.




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12. At the bottom of that screen it will say Allow applications downloaded from: Select Anywhere.

13. Click on the back arrow, returning you to the main System Preferences dialog.




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14. Click on Energy Saver.

15. Move the Computer Sleep bar all the way to Never.

16. Uncheck Put hard disk(s) to sleep when possible.

17. Add a check mark under Start up automatically after a power failure.

18. Click on Schedule… in the bottom right.




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19. Add a check mark in the second box.

20. Click on the drop-down box where it says Sleep and set it to Restart.




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21. Set the restart to every day and set the time to 2-3 hours before your venue opens for service.

22. Click Ok

23. Press on the back arrow, returning you to the main System Preferences dialog.

24. Click on Network.




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25. Click on Ethernet on the left hand side.

26. Click Advanced in the bottom right

27. Click on Hardware.




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28. Write down the MAC Address and keep it handy. This will be needed to reserve the IP Address of the computer later on.




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Step 5 - DHCP Reservations for Mac Mini

You now have to reserve the Mac Mini's MAC address on your Airport Router.

1. On the Mac Mini Server open the AirPort Utility.

2. Click on the picture of the AirPort Extreme and click on Edit on the right-hand side.

3. Click on the Network tab at the top.




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4. Click on the plus + sign below where it says DHCP Reservations.

5. In the Description field, enter "Server" for the Mac Mini.

6. In MAC Address enter the MAC address you wrote down. MAKE SURE THE CHARACTERS AND NUMBER ARE TYPED IN EXACTLY AS WRITTEN DOWN. It is case sensitive.

7. Under IPv4 Address, enter 10.0.1.99.

8. Click Save.




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9. Verify your Mac Mini "Server" reservation and IP Address have been added correctly and then click Update.

Do Not Use This Router for a Guest Network or Any Other Kind of Network Using Device

TouchBistro does not recommend enabling a guest network (for, say, customers) on the same router that is being used for TouchBistro connected devices. This is to ensure speed, security, and easy troubleshooting when dealing with TouchBistro support. Do not add additional devices that would use this network, for example security cameras. Also do not use the network with bandwidth hungry services like music streaming services.




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Step 6 - Download and Install TeamViewer

To aid training and support, download and install on your Mac Mini the third party TeamViewer app. TeamViewer allows TouchBistro support to remotely diagnose and correct issues with your server software as well as connectivity issues.




http://www.teamviewer.com/en/index.aspx

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Step 7 - Install Pro Server

1. You're now ready to install TouchBistro Pro on the Mac Mini computer.

2. Locate the email from TouchBistro that indicates the venue User Name and Password.

3. If you or the customer cannot locate Username and Password, please contact TouchBistro Technical Support 1-855-363-5252 Opt. 2 or by email: [email protected]*

4. Visit cloud.touchbistro.com.

5. Enter the User Name and Password.

6. In Step 2, download the pro server app. (After setting up TouchBistro, the cloud site will become active. Updates to the Pro Server app can be found under Account Settings.)

7. When the download is complete, access your task bar and open it up.

8. If you're prompted with a security warning, click Open.




https://cloud.touchbistro.com/

http://www.touchbistro.com/help/articles/using-cloud-reporting/#Account_Settings

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9. The application will ask for the User Name and Password again. This is the same as the User Name and Password you used to login to the site.

10. Click OK.

11. Once the app is open, it will appear in the dock. Right click or click and hold on the icon. Click Options.

12. Enable both Keep in Dock and Open at Login.




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Optional Setup

Extending the Network

Checking for Proper Signal Strength

There are a number of free Wi-Fi analyzers available for free for iPads, iPhones, and Android devices. Visit the App store or Google Play and download a Wi-Fi analyzers.

After installing and launching your Wi-fi analyzers, move around your venue and test signal strength. Test, particularly, other floors as well as rooms that may be walled off with brick or some kind of heavy masonry. Your iPads need a signal strength of -60 dBM or better to eliminate the risk of disconnection errors.

Extending

If one AirPort does not provide good coverage to all areas of the venue, you need to extend the network with one or more additional Airports. Determine where the extending Airport will provide the best additional coverage and then purchase an Ethernet cable of sufficient length to run between the original Airport and the extending Airport.

Note

Do not use a wireless range extender or try to extend two or more Airports wirelessly. You run the risk of packet loss. The only fail-safe method for reliably extending your network is physically wiring via Ethernet cables.




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1. Plug an Ethernet cable into an available LAN port on the original Airport Router. Plug the other

end into the WAN port on the Airport you want to use to extend the network.

2. Launch AirPort Utility on your Mac Mini.

3. Click Other Wi-Fi Devices.




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4. Click the found device.

5. Enter a new name for the extended AirPort. For example Service Extender 01. Click Next.

6. Click Don't Send and click Next.




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7. Click Done.

8. You will see the above message.

If you need to add additional Airports, repeat these steps. Daisy chain always LAN from the previous Airport to WAN on the new Airport. Connecting Airports this way connects them in series. If an Airport goes down in your daisy chain, Airports chained AFTER the failed Airport will become unavailable.




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Step 8 - Set Up a Star Micronics TSP100 Series Thermal Printer

1. Plug in your thermal receipt printer and load it with paper (don’t forget to close the lid after loading it with paper):

2. Plug in your printer’s power cord into the back of the printer and then into an electrical socket

3. Do not turn your printer on yet.

4. Connect your thermal receipt printer

5. Plug the Ethernet cable provided with the printer into the Ethernet port on your printer.

6. Plug your Ethernet cable into your AirPort Extreme. Plug it into the port with double arrows. Do not plug it into the WAN port. That port is used to connect to your Internet modem.

7. Get your thermal printer’s current IP: Hold down the printer’s feed button and then power it on. Keep the feed button depressed until you hear your printer make a noise. Release the feed button. It prints two papers.

Note: If you're using a TSP100III, release the feed button when the blue ready light starts to blink.

8. Ignore the first print out. The second print out has the printer’s IP address. Keep this paper handy. You will need it shortly.




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9. Tap your iPad’s Home button and launch TouchBistro.

10. Login as an admin (your default passcode is 1234).

11. Tap Admin in the top right.

12. Tap Admin Settings.

13. Tap Printers & KDS.




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14. Tap Receipt. (If you’re repeating this step to set up your kitchen printer, tap Kitchen this time.)

15. In the Printer IP field, enter 10.0.1.201.

16. NOTE: If you add an additional printer later, increment the final portion of the IP address by 1 for the new printer. For example, if later you add a kitchen printer, enter 10.0.1.202 for the kitchen printer. It’s important to not duplicate an IP address or enter an IP address less than 201.

17. Under Printer Model, ensure your printer is selected, that is a checkmark appears next to it. If you are setting up your receipt printer, the default selection Star Micronics Thermal (TSP113L/TSP143L/TSP600 II) is the correct selection. You can leave this as selected.

18. Tap Program Printer.

19. In the Current IP field, enter the IP from the printer print out (found under Current IP Parameters Status). Only enter the number portion. Do not enter (DHCP) or (STATIC).




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20. Tap Begin Setup.

21. Tap Ok and Close.

22. Wait until the light on the printer goes green.

23. Tap Print Test Page. Ensure a test print out comes out of the printer. Tap Done.




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Step 9 - Set Up a Star Micronics SP700 Series Impact Printer

The Star SP700 impact printer does not come with an Ethernet cable included in the box. The printer, usually used to print your kitchen orders, is typically located some distance from the AirPort router it needs to be plugged into. Neither Star nor TouchBistro can provide a cable long enough to address all possible situations. Before you begin setting up your kitchen printer, you will need to purchase an Ethernet CAT5 cable long enough to connect between your printer and your AirPort router. Typically, you’d measure along the floor from your AirPort router to the location for the kitchen printer. Then add an additional 12 feet (a bit less than 4 meters) to account for above floor mounting.

1. Connect the Ethernet cable to the back of the printer (insert it into the Ethernet port) and then plug it into one of the available Ethernet ports on your Airport Extreme. Do not plug it into the bottom WAN port.




http://en.wikipedia.org/wiki/Category_5_cable

http://www.touchbistro.com/help/articles/put-star-sp700-epson-mode/#Before_You_Begin

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2. Put your finger on the Feed button and click the power switch on. Do not release the Feed button until your printer starts to make some noise. Release the Feed button when your printer starts to make some noise. It prints two papers.

3. Keep the second paper with the IP address.

4. Go to the iPad.

5. Open TouchBistro.

6. Load your restaurant.

7. Log in as Admin.




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8. Tap Admin | Admin Settings in the top right hand corner.




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9. Tap Printers & KDS.

10. If you’re setting up this impact printer for your kitchen chit/ticket printer, tap on Kitchen.




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11. In the Printer IP field, enter the IP 10.0.1.20x where x increases by one for each printer you add to TouchBistro. For example, if you’re adding a kitchen printer, you’ve probably already added your receipt printer and given it the IP 10.0.1.201. The kitchen printer is likely the second printer you’re adding to TouchBistro so give it 10.0.1.202. It’s important to never duplicate an IP used by another printer and never give it an IP where the final block is lower than 201.

12. Under Printer Model ensure Star Micronics Impact – SP712ML / SP742ML is selected, that is a

checkmark appears next to it.

13. Tap Program Printer.




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14. In the Current IP field, enter the IP from the printer print out (for example, 10.0.1.5).

15. Leave all the other fields as defaulted.

16. Tap Begin Setup.

17. Tap Close after TouchBistro has re-programmed your router.

18. Wait until your printer’s light is green and then tap Print Test Page. Ensure a test print out comes out of the printer.

19. Tap Done.

20. The completed printer will now have the IP address next to it.

21. You can now return to your floor plan.

22. As a final test, test the printer by sending an orders to that printer.

NOTE: this must be done on all Star Micronics sp700 printers.




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Step 10 - Install TouchBistro on your first iPad

1. Download the TouchBistro app from the Apple App Store.

2. Open TouchBistro.

3. Tap Setup New Restaurant.




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4. Tap New Restaurant.

5. Accept the Terms of Service.




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6. Complete your restaurant profile. Remember what you enter here will appear on customer guest checks.

7. Tap Create Restaurant.

8. Tap Cancel. The online registration is for standard users only. After tapping Cancel TouchBistro will take you to the floorplan.




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Step 11 - Upload Your Restaurant

Tap Pro Server. The Pro Server screen allows you to upload your newly configured restaurant to your Mac server. You can then sync your other iPads.

If you are using TouchBistro Standard (that is a single iPad solution) can should skip this chapter.

Before You Begin

Ensure your iPad is connected to your TouchBistro network before attempting to connect to the server.




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Open Pro Server and locate the IP address Pro Server has reserved. Copy this IP address down, make sure you include the :1337.

Uploading Your Restaurant

1. Enter the IP address and Port of the Mac computer running Pro Server.

2. Tap Upload Restaurant to Server.

3. After uploading, you can now sync your additional iPads.




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4. If you are using TouchBistro in the Pro configuration (that is, multiple iPads synced with TouchBistro Pro Server) and you need to repair your restaurant data, upload your restaurant data to support, or download a support patch, use the Support options found on your Pro Server application running on your Mac Server.




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Step 12 - Connecting Additional iPads to the Pro Server

If you need to add an additional iPad to your restaurant you need to connect it to your Pro Server and get the restaurant and menu synched to the new iPad. Follow these steps:

Before You Begin

1. Ensure your new iPad has TouchBistro downloaded and installed on it.

2. Ensure your new iPad is connected to your TouchBistro network before attempting to connect to the server.

3. Open Pro Server and locate the IP address Pro Server has reserved. Copy this IP address down, make sure you include the :1337.

Connecting

1. On your new iPad, open TouchBistro.

2. If you see a Pro Restaurants tab, tap it. Do not open any existing restaurants.

3. Tap Connect to TouchBistro Pro Server.




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4. Type in the IP Address that is displayed on your Pro Server application and tap Connect. This is the same IP you recorded under Before you begin (step 3).

5. Your new iPad will sync.




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Best Practices

1. Ensure the Mac Mini and the iPads are dedicated for use with TouchBistro. You may experience unacceptable performance lags if you load up your Mac Mini and iPads with additional apps or use the hardware to play music.

2. Leave Wi-Fi off on Mac Mini.

3. Make sure iPads and the Mac Mini are powered down at the end of each service day.

4. Once installed, you and the staff should not unplug and move around the hardware.

5. If you have contacted your Internet Service Provider for a problem with the Internet, do not allow them to make any changes to the network you setup in these instructions.

Further Reading

Consult these guides for help implementing backup procedures and increasing the security of the iPads.

Backing Up TouchBistro: This guide will walk you through setting up a regular backup procedure for TouchBistro Pro. It is important your regularly backup your restaurant data.

Disable Automatic Updates: Automatic updates can pose certain problems when running TouchBistro. You do not want your iPad updating apps in the middle of a shift, for example. See this guide for full instructions on how to make sure TouchBistro is properly updated.

Locking your iPad in TouchBistro mode only: Follow this guide to configure your iPads to prevent users from exiting TouchBistro and accessing the iPad and other apps.

Prevent TouchBistro from being deleted: If you prefer to keep your iPad free to run other apps, you should prevent it from being easily deleted.




http://www.touchbistro.com/help/articles/backing-touchbistro/

http://www.touchbistro.com/help/articles/updating-touchbistro

http://www.touchbistro.com/help/articles/prevent-users-exiting-touchbistro-accessing-ipad-apps/

http://www.touchbistro.com/help/articles/prevent-touchbistro-deleted-ipad/

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Step 13 - Setup the Restaurant

After setting up your printers, you are now ready to set up the restaurant. The scope of that is beyond this guide. The Administrator's Guide will walk you through setting up the venue on TouchBistro. As well, you can view a series of tutorial videos.

You should, however, create at least one menu category and one menu item. After doing this, you're now ready to upload the restaurant to the Pro Server.




http://www.touchbistro.com/help/articles/administrators-user-guide/

http://www.touchbistro.com/help/video/setting-up-your-restaurant/

http://www.touchbistro.com/help/articles/chapter-4-setting-menu/#Setting_up_Menu_Categories

http://www.touchbistro.com/help/articles/chapter-4-setting-menu/#Setting_up_Menu_Items

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Installation Check List

Router

☐ Set Base Station Name & Password

☐ Set Wireless Name (SSID) & Password

☐ Set Wireless Security to WPA/WPA2 Personal

☐ Enable 5GHz Radio Frequency

☐ Used Wifi Analyzer to test signal range

☐ Confirmed all Cat5/RJ45 cables are labeled and tested

Server

☐ Hard Wire Server (Turn off Wifi connection)

☐ Install OSX 10.10.0 min or greater

☐ Reserved Server IP Address as 10.0.1.99

☐ Set Server User to no password Auto Login

☐ Download TouchBistro Server from cloud.touchbistro.com

☐ Placed app on Desktop.

☐ Run TouchBistro Server and Set to Auto Start on Login.

☐ Set power savings to never sleep (before 3 hours recommended)

☐ Set server scheduler to restart (6am recommended)

☐ Configure Backup & install a Time Machine drive

☐ Install Teamviewer on Server

Printers

☐ Set fixed printer IPs

☐ Reserved Printer Mac Addresses on Router or went above the DHCP Range

☐ Enabled #9100 Multi-session and TCP Keep Alive on printers

☐ Label IPs on Printers

☐ All printers are hardwired to switch or router

iPads

☐ Load TouchBistro on iPads (IOS 8.0 min or greater)

☐ Start Sample, Test printers




https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en

http://cloud.touchbistro.com/

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☐ Set restrictions on iPad to Not Delete Apps

☐ Configure iPad to Backup to iCould (Recommended for Standard TB)

☐ Enter Printer IP’s in Printer settings on venues completed menu




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Key Details

Use these pages to write down important account names, passwords, and MAC/IP addresses.

Item Password/Code/Address

Apple ID

Apple ID Password (be clear on case sensitivity)

Mac Mini Username

Mac Mini Password (be clear on case sensitivity)

Mac Mini MAC address

Mac Mini Reserved IP address

Network Name

AirPort Name(s)

Password(s) (be clear on case sensitivity)

Thermal Printer IP Address(es)

Impact Printer IP Address(es)

Card Reader Name(s)MAC address(es)/IP address(es)/

Admin Passcode (Default is 1234)

Note: Change your default password as soon as possible. Please make a secure written record of the new pass. If you lose it, it will require a call to TouchBistro support. There is a charge for password recovery.

Staff Passcode(s)

Restaurant User Name (aka Account Name)




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Item Password/Code/Address

Restaurant account Password (be clear on case sensitivity)




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Setting up and Testing Your Payment Processor Credentials

Setting Up and Using Mercury Payment Gateway (Swiper/Hosted Pay)

Please visit the link below on setting up and testing Mercury as your payment processor:

http://www.touchbistro.com/help/articles/setting-using-mercury-payment-gateway/

Setting up and Cayan as a Payment Gateway (Terminal Swiper/Hosted Pay)

Please visit the link below on setting up and testing Cayan as your payment processor

http://www.touchbistro.com/help/articles/setting-using-merchant-warehouse/




http://www.touchbistro.com/help/articles/setting-using-mercury-payment-gateway/

http://www.touchbistro.com/help/articles/setting-using-merchant-warehouse/

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Setting Up the KDS

The TouchBistro Kitchen Display (KDS) is a kitchen display system for use with the TouchBistro POS app. You can have menu items sent to the KDS instead of a traditional chit printer.

Getting Your iPad Ready

On the iPad you’ve installed the KDS, ensure it’s connected to the same Wi-Fi router as your iPad(s) running TouchBistro.

1. Tap Settings.

2. Tap Wi-Fi.

3. If Wi-Fi is not enabled slide Wi-Fi to the green position.

4. Under Choose A Network, locate your TouchBistro network.

Reserve Your KDS iPad's IP Address

The iPad with TouchBistro talks to the iPad with the KDS by addressing the KDS iPad's IP address. By default routers will randomly assign any available IP address to your devices and will change these IP addresses from time to time. Hence, you need to set a static, never changing IP for the iPad with the KDS so the iPad with TouchBistro always knows which IP address to address. To do this you reserve an IP address on your Airport router for the iPad running the KDS.




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5. Open Settings again on the iPad with the KDS.

6. Tap General | About.




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7. Write down the Wi-Fi address. This is your MAC address. It is very important to copy down the correct case (hence, write down an uppercase letter if the address letter is upper case). You will need this MAC address shortly.

8. Launch Airport Utility on your iPad with the KDS.




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9. Tap Edit.

10. Tap Advanced.




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11. Tap DHCP and NAT.




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12. Tap Reservations.

13. Tap New Reservations.

14. Enter the MAC address you copied down.




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15. In the IPv4 Address field, enter an IP address where the last three numbers are greater than 100. For example, enter 10.0.1.101. If you add another KDS at a later time, increment the final three numbers by one. So a second KDS should have the IP 10.1.1.102 reserved.

16. After adding the MAC address and deciding on an IP address to reserve, tap Done several times.

17. When you are prompted to Update your router, tap Update.




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18. It will take a few minutes for router to update. Wait until the yellow indicator under the pictured Airport changes to green.

Setting up the KDS on TouchBistro

If you’ve not set up your KDS on TouchBistro, follow these steps.

1. Launch your KDS.




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2. Tap the Setup icon on the top bar of the KDS.

3. On the top bar of the KDS is your IP Address. Write down this IP address. Tap Done to return to the main display.

4. In TouchBistro, tap Admin | Admin Settings in the top right hand corner.




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5. To set up your Kitchen Display System (KDS), tap Printers & KDS.

6. Tap the Add button on the top right.

7. Tap Add Kitchen Display.

8. Enter a name for the KDS. For example, “Kitchen Display”.




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9. Enter the IP address you wrote down in the Display IP field.

10. Tap Test Kitchen Display. You will get a “Test Successful” message on both TouchBistro and the KDS.

11. Tap OK and Done.

Setting Which Menu Categories Should Use the KDS

1. From the Settings page, tap Menu.

2. Tap on Menu Categories.




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3. Select a category you wish to use the KDS instead of a chit printer. Alternatively, tap Add to create a new category for menu items to be sent to the KDS.

4. In the Menu Category Settings area, if a printer was previously setup, set the Printer option to Don’t Print.

5. Tap the Printer setting and then slide Do not print this item to the green position.

6. Tap Done. You will be returned to the Configure Menu Categories page.




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7. Tap Kitchen Display System to indicate the KDS these menu items will be going to.

8. Tap the KDS you setup under Printers & KDS.

9. Tap Done.

10. Tap Save.




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11. You can now tap on another category to configure it for the KDS.




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Configuring the Customer Facing Display

The Customer Facing Display settings work in conjunction with the TouchBistro Customer Facing Display (CFD) app. If enabled, as you enter items into your Point of Sale/Register screen, the TouchBistro CFD app mirrors the current order and order summary portions of the register screen, offering customers details about what they are ordering and the amount owed.

Reserve Your CFD iPad's IP Address

If you have multiple iPads, you need to select one iPad to act as the cash register iPad. This is the iPad you will typically want to use in cash register mode, open the cash drawer, and address the CFD.

The iPad with TouchBistro (heretofore called the Cash Register iPad) talks to the iPad with the CFD by addressing the Cash Register iPad's IP address. By default routers will randomly assign any available IP address to your devices and will change these IP addresses from time to time. Hence, you need to set a static, never changing IP for the Cash Register iPad so the iPad with the CFD always knows which IP address to address. To do this you reserve an IP address on your Airport router for the Cash Register iPad.

1. Open Settings again on the iPad with the CFD.

2. Tap General | About.




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3. Write down the Wi-Fi address. This is your MAC address. It is very important to copy down the correct case (hence, write down an uppercase letter if the address letter is upper case). You will need this MAC address shortly.

4. Launch Airport Utility on your iPad with the CFD.




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5. Tap Edit.

6. Tap Advanced.




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7. Tap DHCP and NAT.

8. Tap Reservations.




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9. Tap New Reservations.

10. In the Description field, call this reservation CFD. If you plan to have multiple Cash Register iPads connecting to other CFDs, call your first reservation CFD1.

11. In the MAC Address field enter the MAC address you copied down.

12. In the IPv4 Address field, enter an IP address where the last three numbers are greater than 119. For example, enter 10.0.1.120. If you add another CFD at a later time, increment the final three numbers by one. So a second CFD should have the IP 10.1.1.121 reserved. (If you installed the KDS, we recommend using the 10.0.1.101-10.0.1.119 block for KDS reservations.) Note, your Airport router cannot connect to more than 50 devices. That includes iPads, kitchen displays, and customer facing displays.

13. After adding the MAC address and deciding on an IP address to reserve, tap Done several times.




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14. When you are prompted to update your router, tap Update.

15. It will take a few minutes for router to update. Wait until the yellow indicator under the pictured Airport changes to green.




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Enabling the CFD in TouchBistro

After sliding Customer Facing Display to the green enabled position, you can customize how your CFD appears to customers.

Current IP Address




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This field reports the IP address for your iPad. If will be the IP address you just reserved (e.g., 10.0.1.120).

When you launch the CFD for the first time you will be prompted to enter this IP address into the CFD’s setup screen.

Wi-Fi Network Name

Your Cash Register iPad must be on the same network as the CFD. You can use this field to see what network the iPad with the CFD needs to be set for.

Connected Displays

You can have your Cash Register iPad address more than one iPad running the CFD. This field indicates how many CFDs are connected to this iPad.




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Displaying Your Logo

Tap Logo to add your venue’s logo. For best results, your logo should be incorporated into a banner image scaled for 500w x 65h. The CFD supports images with transparent backgrounds. Tap Back to return to the Customer Facing Display main page.

Message of the Day

You can display a customer facing message. Tap Message of the Day. Enter your message. You can attach a 512w x 768h portrait-oriented graphic that acts as a background for your message of the day. Tap Back to return to the Customer Facing Display main page.




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Welcome Message

Tap Welcome Message and enter a welcome message for the Welcome screen. The welcome screen displays when TouchBistro is not in register/POS mode. You can also attach a 1024w x 768h horizontal image that acts as a background for the welcome screen. Tap Back to return to the Customer Facing Display main page.

Payment Screen

Tap Payment Screen and enter message to display after processing a payment. You can also attach a 1024w x 768h horizontal image that acts as a background for the payment screen. Tap Back to return to the Customer Facing Display main page.




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Font Color

Tap the color box to select the desired color of the messages. Use the color control to manually select a color. Use the shade slider at the bottom to lighten or darken the color. You can also specify a color by inputting a hex value.

Tap Save when you’ve selected a font color.

Font Size

Use the font size slider to increase the default font size used on your payment screen. If you are finding your menu item names are too long, you can setup TouchBistro to use a short name on the Menu Item screen. The CFD will use the short name instead.

Brand Color

Tap the color box to select the desired color to back your message and logo. Use the controls to manually configure a color or enter the hex value. Tap Save.




http://www.touchbistro.com/help/articles/chapter-4-setting-menu/#Additional_Details_Area

http://www.touchbistro.com/help/articles/chapter-4-setting-menu/#Additional_Details_Area

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Show Takeout

By default, items check out under Orders (Takeout, Delivery, and Bar tabs) will not display on the CFD. You can enable their display with the Show Takeout option.

Orientation

You can use the CFD in either landscape or portrait mode. However, CFD makes best of use of your attached images when your iPad is in landscape mode.

Image Attachment Summary

Before you start setting up how your CFD appears, you should prepare the following four images:

Logo Size Description

Logo 500 x 65

A landscape banner graphic that can incorporate your logo.

Message of the Day

512 x 768

A portrait graphic that acts as a background for your message of the day. (Used in landscape only.)

Welcome Message

1024 x 768

A landscape image that acts as a background for the welcome screen. The welcome screen displays when TouchBistro is not in register/POS mode or no items have been added to the register. (Used in landscape only.)

Payment Screen 1024 x 768

A landscape image that acts as a background for the screen that pops up after a payment has been made. (Used in landscape only.)

Note: Put the images on the iPad with the TouchBistro app. Not the iPad loaded with the CFD.




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Where are the Images Used?

Welcome Screen

Register Screen

Payment Screen




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Resetting TouchBistro CFD IP Address

Note, when you install the TouchBistro CFD, a settings option for the app is added to your iPad Settings screen (accessible when you tap the Settings icon on your iPad home screen).

Scroll down various settings options to see the TouchBistro CFD settings option.

If the IP address of your TouchBistro iPad changes, close the TouchBistro CFD. Visit the TouchBistro CFD settings item and slideReset IP Address to the green position. Reopen the TouchBistro CFD and enter the new IP address reported in TouchBistro.

Preventing Customers from Exiting Out of the CFD

You can use your iPad’s Guided Access feature to lock your iPad into CFD only mode. See Prevent Users Exiting TouchBistro or TouchBistro CFD and Accessing Other Apps for step by step help.






P a g e · Even if you only have one printer (a receipt printer), we recommend purchasing the Extreme, as it allows you to expand in future: for example, plugging in an additional

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