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Contents INTRODUCTION TO BP HEALTHCARE GROUP ......................................................................................... 4
Our Vision ............................................................................................................................................ 4
Our Mission ......................................................................................................................................... 4
Our Values ........................................................................................................................................... 5
Our Goals ............................................................................................................................................ 5
BP CLINICAL LABORATORY (GLENMARIE) ............................................................................................... 6
Overview ............................................................................................................................................ 6
Our Quality Goals ................................................................................................................................ 6
Our Core Values .................................................................................................................................. 6
Out Tag Line ........................................................................................................................................ 6
Organization Chart ............................................................................................................................ 7
WHAT ARE THE CLINICAL TESTS CONDUCTED IN BP GLENMARIE LAB? ................................................. 8
Chemical Pathology ............................................................................................................................ 8
Immunology ....................................................................................................................................... 8
Serology............................................................................................................................................... 9
Microbiology ....................................................................................................................................... 9
Blood Banking ................................................................................................................................... 10
Haematology ..................................................................................................................................... 10
Urinalysis & Drugs ............................................................................................................................. 10
Cytology & Histopathology ............................................................................................................... 10
QUALITY MANAGEMENT SYSTEM ......................................................................................................... 11
Establishing A Quality Management System ..................................................................................... 11
Establishing Quality Policy, the mission and goals ........................................................................... 11
PROCESS MAP for implementing QMS in the Laboratory ................................................................. 12
Laboratory Quality Management ..................................................................................................... 13
THIS IS HOW COMPLAINTS ARE MANAGED .......................................................................................... 14
LABORATORY SAFETY ............................................................................................................................ 15
Blood Born Diseases .......................................................................................................................... 15
Universal Precaution ......................................................................................................................... 16
Personal Protective Equipment (PPE) ................................................................................................ 16
Hand Hygiene .................................................................................................................................... 17
Decontamination .............................................................................................................................. 21
Waste Disposal .................................................................................................................................. 21
Safety System .................................................................................................................................... 22
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Chemical Safety ................................................................................................................................. 25
YOU NEED TO BE IMMUNIZED. WHY? .................................................................................................. 27
YOU NEED TO BE IMMUNIZED. WHY? .................................................................................................. 28
FIRE SAFETY ........................................................................................................................................... 29
LABORATORY SAFETY POILICY STATEMENT .......................................................................................... 30
EMERGENCY RESPONSE PLAN .............................................................................................................. 31
STANDARD OPERATING PROCEDURES .............................................................................................. 31
EMERGENCY RESPONSE PLAN .......................................................................................................... 32
PROCEDURES IN CASE OF FIRE .......................................................................................................... 32
USE OF FIRE EXTINGUISHERS ............................................................................................................ 34
MyCPD New Registration ...................................................................................................................... 35
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INTRODUCTION TO BP HEALTHCARE GROUP
Established in 1982, BP Healthcare Group (BPHG) has gone through 30 over years of innovation and transformation. Today, BP Healthcare Group has over;
- 70 Laboratories - 50Diagnostic Centers - 50 Hearing Aids Centers - 50 Dispensaries & Pharmacies - 50 Food and Industrial Testing Centers - 5 Specialist/ Daycare Centers - 3 Dental Specialist Clinics - 1 Eye Specialist Clinic
With this nationwide network (and still expanding), multiple awards and credentials earned,
BPHG is a leader in the Malaysia Private Healthcare Industry, serving more than 35 million
customers over the last 30 years and the number is growing. We provide comprehensive
primary health care services in all disciplines to cover the needs of Medical Practitioners,
Hospitals and Corporate Clients. With capabilities across the entire spectrum of primary
healthcare services, BPHG can drive improved health status and lower overall costs to
healthcare, more effectively than anyone else in this industry. BPHG has undergone
aggressive expansion and transformation since its establishment in 1982. The group has
grown from strength to strength in tandem with the nation's rapid growth.
Today, the group is proud to have become one of the country's leading integrated
healthcare providers with core competence and innovative strength in diagnostics,
laboratory and medical technologies, complemented by other specialized primary
healthcare services. The group has remained relentless in its pursuit of healthcare services
of the highest quality for its customers. To this end the group continues to strive towards
providing excellence healthcare services through a concerted and committed effort in
continuous improvement; AND investing in state-of-the art medical devices and equipment,
competent and dedicated human resource, and information and communication
technology (ICT).
Our Vision To be the largest integrated and comprehensive private healthcare provider in the country, with the core strengths in diagnostics and medical services, and providing healthcare of the highest quality to its customers, to enhance quality of life of Malaysian
Our Mission To achieve the Vision, BP Healthcare Group strives to:
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1. Prosper healthy partnerships with public and private healthcare providers, and other related
agencies to enhance the delivery of integrated and comprehensive healthcare services and be a leader in health check
2. Gain and retain customers’ trust and loyalty through meeting and exceeding their expectation
3. Invest in human potential to achieve a high competent workforce
4. Commit towards innovative technologies to advance the diagnostics and medical services
5. Create conducive work environment to enhance safety and productivity of its workforce
Our Values To uphold the Vision and Mission, BP Healthcare Group believes in:
1. Customer first 2. Professionalism 3. Teamwork 4. Integrity 5. Accountability 6. Effective communication 7. Continuous improvement 8. Efficient 9. No blame culture
Our Goals BP Healthcare Group aims to annually:
1. Increase market share 2. Increase market expansion beyond Malaysia 3. Increase productivity 4. Increase positive customer feedback 5. Increase in number of workforce who are knowledgeable and skillful 6. Increase investment in innovative technology
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BP CLINICAL LABORATORY (GLENMARIE)
Overview
B.P. Clinical Lab Sdn. Bhd. (BP Glenmarie Lab) commenced its business as a provider of medical laboratory testing services and analyses in 2010. Through our network of laboratories, BP Glenmarie Lab currently serves thousands of private medical practitioners, private and public hospitals throughout the country and generates millions of test results. BP Glenmarie Lab also serves as a panel laboratory for some corporations and insurance companies. Our strength is our team of highly qualified and competent professional staff comprising a panel of experienced pathologists, hundreds of professional medical technical staff and ancillary support. At BP Glenmarie Lab, we provide an integrated system of high quality, professional and cost efficient healthcare services throughout our network to serve our customers. Test methodologies, media and laboratory equipment are constantly being evaluated and updated to keep abreast with the state-of-the-art instrumentation and to improve efficiency of test procedures with faster turnaround time. BP Glenmarie Clinical Lab is proud to have achieved the 1st in Asia to be awarded Clinical Laboratory Accreditation by the Joint Commission International (JCI).
Our Quality Goals To provide accurate and timely results
To communicate effectively with the internal and external customers
To delight our customers
Our Core Values Excellence - We continuously strive for excellence in our work by being competent, skillful and
knowledgeable
Integrity - We are accountable for our actions, honest, ethical and transparent in all we do
Integrity - We adhere to the highest standards of professionalism, ethics, accountable and personal responsibility, worthy of the trust our clients place in us
Teamwork - We value the contributions of all, blending the skills of individual staff members in unsurpassed collaboration and work toward a common goal with a positive attitude
Out Tag Line “The Preferred Laboratory”
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Organization Chart
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WHAT ARE THE CLINICAL TESTS CONDUCTED IN BP
GLENMARIE LAB?
Chemical Pathology 1. Alanine Aminotransferase 2. Albumin 3. Alkaline Phosphatase 4. Alpha-Amylase 5. Aspartate Aminotransferase 6. Bilirubin 7. Calcium 8. Chloride 9. Cholesterol 10. Creatine kinase 11. Creatinine 12. Gamma Glutamyltransferase 13. Glucose 14. HDL Cholesterol 15. Lactate Dehydrogenase 16. Potassium 17. Total Protein 18. Sodium 19. Triglycerides
20. Uric Acid 21. Urea 22. Cholinesterase 23. Beta-2-Microglobulin 24. Complement 3 25. Complement 4 26. C-Reactive Protein 27. Direct Bilirubin 28. HbA1c (Roche) 29. Iron 30. Magnesium 31. Microalbumin 32. Phosphorus 33. Rheumatoid Factor 34. UIBC 35. Troponin I 36. Apolipoprotein A1 37. Apolipoprotein B
Immunology1. Anti-HBS 2. Anti-HBE 3. Anti-TG 4. Anti-TPO 5. HAV IgG 6. HBE-Ag 7. HBS-Ag 8. HCV 9. HIV 10. Rubella IgG 11. AFP 12. CA125 13. CA153 14. CA199 15. CEA 16. HDL Cholesterol 17. Lactate Dehydrogenase 18. Potassium 19. Total Protein 20. Sodium 21. Triglycerides 22. Uric Acid 23. Urea 24. Cholinesterase 25. Beta-2-Microglobulin
26. Complement 3 27. Complement 4 28. C-Reactive Protein 29. Direct Bilirubin 30. HbA1c (Roche) 31. Iron 32. Magnesium 33. Microalbumin 34. Phosphorus 35. Rheumatoid Factor 36. UIBC 37. Troponin I 38. Apolipoprotein A1 39. Apolipoprotein B 40. Anti-HBS 41. Anti-HBE 42. Anti-TG 43. Anti-TPO 44. HAV IgG 45. HBE-Ag 46. HBS-Ag 47. HCV 48. HIV 49. Rubella IgG 50. AFP
51. CA125 52. CA153 53. CA199 54. CEA 55. Estradiol 56. Ferritin 57. Folate 58. FSH 59. FT3 60. FT4 61. Homocysteine 62. IPTH 63. LH 64. Progesterone 65. Prolactin 66. T3 67. T4 68. Testosterone 69. THCG 70. Total PSA 71. TSH 72. T-Uptake 73. Vitamin B12 74. Unconjugated Estriol 75. DHEA-S
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76. SHBG 77. C-Peptide 78. ANTI-HBC Total 79. ANTI0HBC IGM 80. Insulin
81. Varicella-zoster IgG 82. Measles IgG 83. Total IgE 84. Specific IgE 85. ACTH
86. IGF 87. GRH 88. Free PSA 89. Vitamin D
Serology 1. Anti Cardiolipin 2. Anti-ds-DNA 3. Anti-Nuclear Factor (ANA/ANF) 4. Anti-Streptolysin O Titer (ASOT) 5. Chlamydia IgG 6. Cytomegalovirus IgG 7. Cytomegalovirus IgM 8. Dengue IgG/IgM 9. Epstein Barr Virus IgA (EBV) 10. Glucose-6-Phosphate Dehydrogenase (G-6-
PD) 11. Helicobacter Pylori IgG (HP) 12. Herpes Simplex Virus 1 IgG 13. Herpes Simplex Virus 1 IgM
14. Herpes Simplex Virus 2 IgG 15. Herpes Simplex Virus 2 IgM 16. Monospot 17. Syphilis TP 18. Toxoplasma IgG 19. Toxoplasma IgM 20. Venereal Disease Research Laboratory
(VDRL) 21. Widal Weil Felix (WWF)/Widal Test (WT) 22. Dengue NSI Ag 23. Urea Breath Test (UBT) 24. HPVDNA
Microbiology1. Nasal Swab 2. Conjunctival Swab 3. Throat Swab 4. Genital Swab (Cervical & Urethral) 5. Skin Swab 6. Oropharyngeal Swab 7. Nasopharyngeal Swab 8. Sputum 9. Abscess/Pus 10. Sterile Body Fluid 11. Tissue Biopsy/Slough 12. Urine 13. Stool/Rectal Swab 14. Blood 15. Tracheal/Bronchial Washing or Aspirates 16. Procedures on Gram Stain 17. Procedures of AFB Stain (Ziehl-Neelson
Method) 18. Procedures of Aseptic & Pure Culture
Technique 19. Autoclave Performance Check
Procedures 20. Procedures of Autoclave Maintenance 21. Catalase Test
22. Tube Coagulase Test 23. Novobiocin Test 24. Camp Test 25. Oxidase Test 26. Triple Sugar Iron Test 27. Antisera Test for Epec 0157:H7 28. Germ Tube Test 29. Bacterial Identification 30. Enterotube II 31. OXI/FERM Tube II 32. API ® Staph 33. API ® 20 Strep 34. API ® 20 Coryne 35. API ® 20 A 36. API ® 20 E 37. API ® 20 NE 38. API ® 20 NH 39. Antibiotic Susceptibility Test 40. Stock Culture 41. Fecal Occult Blood 42. Stool Examination for Amoeba/Ova/Cyst
(A/O/C) 43. Fungal Direct Microscopy
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Blood Banking 1 ABO Grouping 2 Coomb’s Direct
3 Coomb’s Indirect 4 DU Test
Haematology 1 Full Blood count 2 PBF slide preparation, examination and
manual 3 Differential count 4 Malarial parasite
5 Sickle Cell 6 Reticulocytes
Microfilaria 7 ESR 8 Hb Electrophoresis
Urinalysis & Drugs1 Amphetamine 2 Cannabinoid 3 Morphine 4 Cortisol 5 Urine Pregnancy test
6 Urine FEME 7 Seminal Analysis
8 Benzodiazepines 9 Ecstasy
Cytology & Histopathology 1. Pap smear 2. Sputum Cytology 3. Bronchial brushing 4. Bronchial washing and body fluid 5. FNAC 6. Pap stain 7. Leishman stain 8. Slide preparation
9. HPE 10. Grossing 11. Decalcification 12. Tissue processing 13. Paraffin block & sectioning 14. Haematoxylin and Eosin stain 15. Slide preparation
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QUALITY MANAGEMENT SYSTEM
Establishing A Quality Management System
Establishing Quality Policy, the mission and goals
Implementing of quality management system
System Process
Quality Control
Tools Method
Quality Management
Resources
System
Tool
Process
Method
CONTROL
MONITOR
R
Essential to all aspects of health care are laboratory results that are
accurate,
reliable, and
timely
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PROCESS MAP for implementing QMS in the Laboratory
IMIM
Please refer to the LABORATORY QUALITY MANUAL for more detail information
ORGANISATION &MANAGEMENT
RESPONSIBILITY
4.1Organization and management responsibility
4.15 Management review
4.4 Service agreement
QUALITY MANAGEMENT SYSTEM
4.2 Quality management system
4.3 Document control
4.13 Control of records
RESOURCE MANAGEMENT
5.1 Personnel
5.2 Accommodation and environmental conditions
5.3 Laboratory equipment, reagents and consumables
4.6 External Services and supplies
5.10 Laboratory information system
EXAMINATION PROCESS
Pre –analytical process
4.5 Examination by referral laboratories
4.7 Advisory services
5.4 Pre-examination processes
Analytical process
5.5 Examination processes
5.6 Ensuring quality of examination results
Analytical process
5.7 Post-examination processes
5.8 Reporting of results
5.9 Release of results
EVALUATION AND CONTINUAL
IMPROVEMENT
4.8 Resolutions of complaints
4.9 Identification and control of non-conformities
4.10 Corrective action
4.11 Preventive action
4.12 Continual improvement
4.14 Evaluation and audits
PLAN ACT
DO CHECK
USER
REQUIREMENT
Report USER
Satisfaction/ Dissatisfaction
Requirement
INPUT PROCESS OUT PUT
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Laboratory Quality Management
– Takes into account contribution of
medical laboratory service to patient
care
– Not only testing, also advisory,
interpretative and educational services
Personnel Organizational plan Job description – qualification and duties Personnel need to be trained in quality
assurance and quality management Management must authorize personnel to
perform particular tasks - Sampling - Examination (analysis)
- Operation of equipment, use the computer system and access patient data
WORK IN A Accommodation and
Environmental Conditions
Enough space must be available, for
quality work, safety, etc. Staff and
patient facilities – ALL sites
Attention to: power, light, ventilation,
water, waste, noise, etc.
Optimize the comfort of the occupants,
and to minimize occupational health
risks
Patients, staff and visitors must be
protected from recognized hazards
Need to monitor, control, record
environmental conditions
USE: Laboratory Equipment
The laboratory shall be furnished with all the equipment it needs
Capable of achieving performance required
Establish maintenance program Uniquely labeled Records Operated by authorized personnel. If defective, clearly labeled and taken
out of service
Pre-Examination Procedures
REQUEST FORMS: - Unique ID of patient - Sample details, Tests required, Relevant
clinical information, date and time of collection
- Primary collection manual (Pathology handbook)
- Criteria for rejection/acceptance of primary samples
- Procedures needed for handling urgent samples
MUCH MORE! READ MS ISO 15189:2014 and JCI Standards
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THIS IS HOW COMPLAINTS ARE MANAGED
Complaint
(Verbal/Written)
Acknowledgement
(Verbal/written) the complaint
within 48 hours
Investigate
Inform Senior
Management
through email
immediately
If potentially medico-legal
Inform Legal
Officers
Take corrective /
preventives
action
If the complaint is very
serious and further
investigation is needed
Give feedback and
assurance to the
complainant
Resolved Not Resolved
Arrange meeting with Patient
/Doctor/Management
Complaint
closed
If it is just a
miscommunication between
staff and the complainant
Prepare the sequence of events and identify
the root cause of the problem
Conduct Further
Investigate
Documentation
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LABORATORY SAFETY
Blood Born Diseases
Blood Borne Pathogens
• Pathogens are infectious microorganisms in human blood & other body fluids that can cause disease in humans
• Blood & body fluids pose the greatest threat to health in a laboratory
• The most common examples are human immunodeficiency virus (HIV), Hepatitis B & Hepatitis C
• Most recent is the Ebola Viral Disease (EVD)
How do MLTs get infected with blood borne pathogens?
• We do NOT know which blood is contaminated with what pathogens. Therefore, the standard medical practice regards all blood & body fluid as potentially infectious
• Transmission in the laboratory can occur through:– a break in the skin (e.g. a cut, a needle-prick injury or injury from
sharp object, cracked skin, etc.)
– contact with a mucous membrane found in your eye, nose or mouth
• Open cuts & broken skins must be covered with a suitable protection & seek medical advice if necessary
The laboratory should be kept NEAT, CLEAN & FREE of materials that are not
pertinent to the work
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Universal Precaution
• All laboratories must practice Universal Precaution with a set of strategies
developed to prevent transmission of blood borne pathogens
• MLTs are strongly encouraged to undergo Hepatitis B Screening & if necessary to get
the Hepatitis B immunization. Your record on the immunization shall be maintained
• MLTs will be provided with personal protective equipment to protect them from the
above exposure
Personal Protective Equipment (PPE)
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Hand Hygiene
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Hand Care
Important to look after the skin & fingernails by keeping them moisturized at work & at home
Damaged skin leads to loss of a smooth skin surface & increases the risk of skin colonization with resistant
micro organisms
Continuing to work with damaged, cracked or weeping skin may expose the healthcare worker to increased
infection risk & which could also lead to dermatitis
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Decontamination
Waste Disposal
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Safety System
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Chemical Safety
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YOU NEED TO BE IMMUNIZED. WHY?
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YOU NEED TO BE IMMUNIZED. WHY?
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FIRE SAFETY
1st Floor Glenmarie Laboratory Work Room (EMERGENCY EXIT PATH)
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LABORATORY SAFETY POILICY STATEMENT
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EMERGENCY RESPONSE PLAN
STANDARD OPERATING PROCEDURES
BP HEALTHCARE GROUP SAFETY POLICY
BP Healthcare Group is committed to provide a safe and healthy work environment through effective
administration, education and training
The Management will:
Ensure all employees work in a manner which follows accepted rules and procedures
Provide a safe and healthy environment for its staff, patients and visitors
Develop the infrastructure to ensure a safe and healthy working environment
Ensure all equipment, plants and tools are safe and properly maintained
Provide suitable resources, information, training and supervision on aspect of safety
Conduct regular reviews on health and safety systems
The management, directors, supervisors and workers are required to make every effort to ensure that BP Healthcare Group meets all legislature requirements and maintains the highest safety standards
INTRODUCTION
The overall purpose of an Emergency Response Plan (ERP) is to provide safe and proper operations
of BP Healthcare during evacuation plan (emergency events). ERPs are a means to provide a
standardized response and recovery protocol to prevent, minimize, and mitigate injury and damage
resulting from emergencies or disasters of man-made or natural origin.
Whilst fire is the principal reason for the implementation of an evacuation plan, other instances such
as gas leak, bomb scare, chemical spillage etc, may well necessitate evacuation of the premises.
It is of vital importance that all members of BP Healthcare are familiar with the procedure. In the
event that any part of this procedure is unclear, please contact the Safety Committee members.
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EMERGENCY RESPONSE PLAN In the event of an emergency, or upon notification of fire, fire alarm or upon orders of an authority
having jurisdiction, buildings or structures, Fire Marshall shall be immediately evacuated or
occupants shall be relocated in accordance with established plans.
Should an emergency occur and there is no notification, either by alarm or by someone in authority,
an individual who feels the need to evacuate should relocate themselves in accordance with
procedures contained in the emergency plan for the building or structure in which they inhabit. This
does not mean that individuals should go home. They should assemble in the designated emergency
area and wait for further instruction from designated emergency personnel.
Each employee has a responsibility when an emergency occurs to evaluate, notify and implement the
emergency response plan. Evaluation involves an immediate assessment of the circumstances to
determine the nature of the emergency. Immediately notify appropriate emergency and company
personnel, including the Floor Warden(s), Fire Marshals or Safety Officer.
Then prepare to implement the department emergency plan, as well as follow all instructions of
police, fire, medical, EH&S, or other authorized emergency personnel.
PROCEDURES IN CASE OF FIRE 1. You discover a fire:
1.1. Help people in immediate danger
1.2. Warn others by shouting “Fire, Fire, Fire”, raise the alarm if not yet already sounding and
telephone 999.
1.3. Decide if you can put the fire out, if you are not sure, do not attempt to.
1.4. Don’t attempt to use a fire extinguisher if you have never been instructed on how to use one.
1.5. If you can put out the fire then do so, if not proceed to evacuate the building.
1.6. Inform the Security Department of the fire location and details
2. You hear the fire alarm ringing; you must prepare to evacuate the building:
2.1. Switch off all computers, printers and electrical appliances.
2.2. Close all windows and doors.
2.3. Gather your personal belongings in preparation to immediately evacuate the building.
2.4. Organize/help other people in the room.
2.5. Evacuate the building and proceed to the assembly area:
2.6. Move at a quick walk, do not run
2.7. DO NOT PANIC
3. If you have to move through a closed door that you cannot see through:
3.1. Feel the door to see if it is hot;
3.2. Look for smoke coming under the door;
3.3. Open the door slowly and look around it to see if there is a fire behind it;
3.4. If there is no fire on the other side, proceed through and close the door behind you;
3.5. Walk down the fire escape staircase to the ground floor.
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3.6. If the smoke is too thick, get under the smoke by crawling. You should be able to see where
you are going;
3.7. Move to the assembly areas quick as possible;
3.8. Report to your Marshal that you/your group is there and if you know of anyone trapped in
the building;
3.9. Remain in the assembly area until you are informed that you may leave or move by either
the Marshal or a member of the Safety Committee.
4. You notice someone on the verge of panic:
4.1. Give them a task or responsibility;
4.2. The person will still require constant monitoring;
4.3. Do not hit them;
4.4. Take hold of one of their hands and guide them out of the building to the assembly area.
4.5. If they do not cooperate or start to grab hold of things, leave them where they are;
4.6. Evacuate yourself and inform your marshal, the Safety Officer, one of the security
personnel, or the police or Fire and Rescue Services immediately.
5. If you are trapped in a room:
5.1. Exit through a window if you are on the ground floor;
5.2. If you are not on the ground floor or cannot exit through a window:
5.3. Close the door;
5.4. Go to the window;
5.5. If there is smoke in the room open the window a little so you can breathe fresh air. If not,
do not open the window. This can assist in the spread of fire into your area from lower
floors;
5.6. Attract people's attention to your plight. This can be achieved by writing on a paper and
sticking it to the window or calling out the window. If you open the window remember to
close it again as this can be an entry point for fire. Do not open the window up fully;
5.7. If the room is filling with smoke, stay close to the ground. The air is cooler and oxygen is
more plentiful in this region;
5.8. Wait for the Fire and Rescue Service to rescue you.
6. Do not procrastinate: REMEMBER
6.1. Fires spread rapidly;
6.2. Fires produce thick black smoke that is difficult to see through and causes suffocation;
6.3. The freshest air will always be near the floor;
6.4. Move quickly. Do not run;
6.5. Be decisive;
6.6. Think for 10 to 30 seconds;
6.7. Make a decision and follow that decision.
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MOBILITY IMPAIRED PEOPLE
If you encounter a person with some form of physical disability that restricts their mobility, you may
be required to assist them from the building. If you are unable to remove them from the building
many stairwells have respite areas for mobility impaired persons. They can be left here, where they
are shielded from the fire, and retrieved by emergency personnel on arrival. It is important to inform
the emergency personnel of their location so that they can be retrieved as soon as possible. Leave
the person's mobility aids behind; they can always be claimed on insurance.
USE OF FIRE EXTINGUISHERS
Use extinguishers on small fires ONLY if safe to do so – use the P-A-S-S method
Pull the pin in the handle
Aim at the BASE of the fire
Squeeze the nozzle, while employing a
Sweeping (Sway) motion, from side to side
HANDLING THE NEWS MEDIA
Staff members should not discuss emergency situations with the news media. All enquiries should be
forwarded to the Chairman of OSH. This is to ensure that the media is furnished with accurate
information and additional copycat incidents or crank calls are not precipitated by irresponsible
statements from uniformed sources.
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MyCPD New Registration Steps:
To access the myCPD system, the user should follow the steps below:
Type http://www.mycpd.moh.gov.my/ into the address bar of your browser and press
the Enter key. The MYCPD portal screen displays. See Figure 1.1.
Figure 1.1: MOH Portal
Click on the New Registration link under Login navigation bar. The link will open CPD
Registration page as displayed in Figure 1.2.
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Figure 1.2: myCPD Registration page
To proceed with the new registration, click on the “CPD Registration - User” icon and the
system will open the Registration Form as in Figure 1.3 and Figure 1.4.
Figure 1.3: CPD Registration screen
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Figure 1.4: User Registration screen
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The fields marked with “*” are mandatory information and cannot be left blank.
Name: Key in your name as specified in your IC / Passport / others.
Name is not case sensitive and the system will
automatically convert your name into capitals.
Identification Number: The system caters for various types of identification for eg.
Malaysian I.C., Passport etc. You need to select your
Identification Type from the drop down list.
Once you select your identification type, a text box will
appear and key in your Identification Number in the text
box based on the guidelines given below for each
identification type.
Note:
Please remember that your identification number will be
your login id.
I.C. No. (New)
Key in the number without a space or “-“. This will accept
only numeric values and only 12digits are accepted.
HCP Category: This is to specify the user’s Health Care Professional
category which is specified by Ministry of Health.
Select the HCP Category from the dropdown list.
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Another dropdown list will appear to select the Category
Level, based on the selected HCP Category. If there is no
Category Level attached with the selected HCP Category the
dropdown list will not appear.
Category: Select the Category Level from the dropdown list.
Sector: Click at “Government” if you are serving in government
sector else click at “Non-Government” if you are serving
for private sector.
For Private sector users
Key in your Organisation’s
name. Key in the Address.
Select your Country from the dropdown
list. Select your State from the dropdown
list. Select your City from the dropdown
list.
Key in your Postcode.
Key in Telephone number and Fax number.
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Telephone No.: Key in your contact number and the extension
number (if available).
Mobile No.: Key in your Mobile Number.
Email Address: Key in your email address.
Note:
Email is mandatory information. Please give a valid email as
the system will send an email notification to your email
address with the user id and password to access the system.
Mailing Address: If your mailing address is same as your organization
address, click at the ‘Same as organisation address’
checkbox. The address will be populated automatically
otherwise fill in the following information.
Key in the Mailing Address.
Select your Country from the dropdown
list. Select your State from the dropdown
list. Select your City from the dropdown
list.
Key in your Postcode.
Security Question: Key in your security question
Note:
This security question is important for security reasons.
Security Answer: Key in your security answer
Note:
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User must remember the security answer because this will
be needed during “Forget Password”.
Password: Key in your password that is used for logging into the
system
Note:
Your password should be a minimum of 6 characters
and maximum of 10 characters
Retype- Password: Re-type your password.
Click on the “Submit” button to save your information. If there are any errors the
system will display the registration form again with the error messages. Correct the
errors and click on the “Submit” button again.
Once the information is successfully validated and stored, the system will
display the following message;
Figure 1.5: Message box displays the user registration was successful.
Click on the “OK” button. The system will navigate to the user’s dashboard screen.
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