Overview Sap Outsourcing Services En 2012

SAP Hostingby itelligence

Information for

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Our 5 Success Factors

6/13/200122

Full Service IT Provider

Highly qualifiedemployees

The most experienced

international SAP-Partner

Leading Industry expertise

Internationality/Member of the NTT Group

itelligence Outsourcing & Services

Positioned as IT full-service provider for solutionsin the SAP environment

6/13/200123

Consulting

Licenses

Application Support

Outsourcing Hosting

Customer

Customer StrategyCompetitive

advantages due to enhanced efficiency

Industry-specific

processesAutomotive,

Engineering & Construction,

Consumer Products …

SystemsIntegration of IT-solutions to

the SAP environment

SAP Managed Services /

Outsourcing

Hosting &. Application

Management


At your service – around the world!Gain from our service beyond boundaries

Germany/Austria/Switzerland

Bautzen, Berlin, Berne, Bielefeld, Cologne, Dortmund, Dresden, Frankfurt, Hamburg, Jena, Munich, Stuttgart, Vienna, Walldorf, Zurich

Western Europe

Barcelona, Brussels, CopenhagenEindhoven, Glasgow, London, Lyon, Oslo, Paris, Vienna

Eastern Europe

Bratislava, Brno, Budapest, Katowice, Kiew, Moscow, Poznan, Prague, Warszawa

Asia

Cyberjaya (Malaysia), Hong Kong (China), Shanghai (China), Shenzhen (China)

America

Chicago (Illinois), Cincinnati (Ohio), Irvine (California), Montreal (Canada)

itelligence locations

itelligence projects

6/13/200124 itelligence Outsourcing & Services

More than 20 years of SAP Experience

We are one of the leading international full-service provider in the SAP environment

History 1989 Founded as S&P Consult, in Bielefeld, Germany

2000 Merger of Apcon AG and SVC AG to form itelligence AG

2007 Cooperation with NTT DATA/NTT Communications

Board Herbert Vogel, CEO

Norbert Rotter, CFO

Staff More than 2,300 employees, worldwide

Clients More than 4,000 clients in various industries

Turnover 2011: 342.4 Mio. Euro *

*) Annual Report 2011, itelligence AG, 20.03.2012


Partnership with NTT DATA NTT DATA is one of the leading Japanese IT services providers

(thereof consulting and IT-outsourcing) and system integrators

NTT DATA is a listed subsidiary of Nippon Telegraph and Telephone Corporation („NTT”)

As a part of NTT DATA’s expansion of its global IT service capabilities, NTT DATA EUROPE GmbH & Co. KG is main shareholder of itelligence

NTT DATA EUROPE keeps 77.7%

NTT Communications keeps 10.0%


Access to worldwide backbones

NTT Com - Global IP Network

High-Speed: Worldwide Tier-1 IP network backbone with globally consistent operation policy.

High-Reliability: Low congestion network with fully redundant network structure and industry leading SLAs.

Global Coverage: Highly provisioned data centers and direct connections to major Carriers in US, Asia and Europe


SAP and the mid-market – the perfect match

Your individual solution - guaranteed!

Increasing benefits – shrinking costs

A comprehensive tried and tested industry-specific

pre-configuration reduces time and costs.

The identification and reutilization of standard

business processes will maximize quality and minimize

your risk.

Our proven and understandable methodology

combined with a comprehensive documentation

will offer you security and transparency at any time.

SAP-certified solutions:

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SAP Business Suite

it.solution

Individualised SAP Business All-in-One solution


Proven expertise – A guarantee for quality

Certified SAP partner

SAP Global Value Added Reseller (GVAR), SAP Channel Partner Gold, SAP Business Partner, SAP Global Partner Service

SAP Global Partner Hosting and SAP-Certified Provider of Cloud services

SAP Certified Global Partner Application Management

SAP Go4Gold Partner (Business Objects partnership)

Certified Run SAP Implementation Partner

Have been voted many times SAP system provider of the year

Awarded with 15 Special Expertise Partnerships

Member of the SAP Collaborative Business Initiative (CBI)

Member of the SAP NetWeaver Partner Initiative since February 2004


12.04.2023 © itelligence10

The winner takes it all!

2006 2007 2008 2009 2010 2011 2012

Regional Excellence

EMEA

Customer Satisfaction

SME Channel Partner EMEA

SME Channel Partner und SME Global Top Volume

Reseller

SME Global Volume

Partner of the Year

SME Fastest Growing Channel Partner

of the Year

IT Outsourcing and Cloud Services

Provider und SAP

PartnerEdge Global Volume

Reselling Partner

of the Year

Data centers around the world 10 data centers worldwide

SAP Global Partner Hosting and AMS

Global SAP-certified Cloud services provider

24x7 3-shift operation with certified SAP administration

SAP Hosting operation for more than

> 300 customers

> 1,200 servers

> 1,500 installations

> 80,000 productive SAP users

> 330 employees for SAP Hosting

Application support in Europe, North America and Asia for more than

> 600 customers

> 45,000 productive SAP users

> 220 employees for SAP AMS

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Salzenforst, Germany

Bielefeld, Germany

Cincinnati, USA

Zurich, Switzerland

Bautzen, Germany

Poznan, Poland

Cyberjaya I, Malaysia

Horsens II, Denmark

Cyberjaya II, Malaysia

Horsens I, Denmark

Portfolio SAP Outsourcing (SAP Hosting)

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Remote Administration

Remote Administration and Monitoring Basis SAP Services and Expertise Service Desk and 2nd level support

Application Hosting

SAP Subscription based Hosting

SbH Hosting operation based on VM for SbH solution providers using the itelligence it.ServiceCloud

Implementation Hosting

Quick start with your project with short-term available hardware Fast system setup Full application hosting service on a temporary basis Continued use the environment in the full hosting phase

itellig

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it.Serv

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Infrastructure & Hardware Administration OS level, SAP Basis and Database Monitoring and Maintenance Disaster Recovery


SAP Application Hosting Service as a full service offering

Transfer of the complete system management to an itelligence data center enables clients to focus on their own basic activity being in accordance with their company’s core business.

Full Service for the SAP landscape for all SAP solutions and central subsystems

Access to latest SAP know-how and modern technologies

Defined SLAs with high availability and quick response times

Guaranteed, physical data security

Service including Hardware and OS

Flat monthly service-fee


Remote Administration 7x24 alternative compared to SAP basis maintenance of

own SAP administrators

Covers administration of servers, operating system, databases, as well as SAP administration and maintenance

Remote services out of itelligence data centers with automated monitoring, itelligence help desk and 2nd level administration

Customer provides for data center location:

Own location

Partner data center


SAP Remote Management Services and SAP Outsourcing

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DC infrastructureRackspace, Redundancy, Security

Monitoring

Helpdesk

Error correction

Administration

SAP Remote Management

Services

SAP Outsourcing

Hardware / HW service

BackupHard-/Software,Tapes, Execution

Extended service levelAvailability,Response times

Infrastructure

SAP Basis


Implementation Hosting

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Implementation Support

Test & Go-LiveSupportQuick

Start

Go-LivePreperation

Customer data center

itelligenceApplication

Hosting

2

1

3

4

?

5


Implementation Hosting for a quick-start Easy and very short-term begin with SAP Solutions for the project

No Investment in Hardware, Infrastructure or basis know-how

No technical details to be considered. The project team can focus on applications and the project

Start with the correct sizing for a high-performance project environment with specified SLA

Minimizing the risk of performance problems or technical breakdowns during the project

Access to a very experienced Hosting-Team in close collaboration with the consulting team of itelligence

Easy access to extensions, temporarily systems or server capacities

Enough time to be prepared for the decision „own establishment or Hosting“ for the productive landscape

Gaining experience with the systems during the project without any risk


itelligence

“Subscription based Hosting” in General

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Hosting

SAP

Subscribe License, inclusive Maintenance

SAP License

Implementation services

Partner industry solution

SAP Application mgmt.

SAP hosting itelligence (it.ServiceCloud)

based on SAP SBH model and contract with SAP

Project services (T&M on demand)

SAP Maintenance

Sb

H P

rovid

er

itelligence SbHCloud offering

SaaS O

ffer

C

usto

mer


SAP Subscription Based Hosting (SbH)

Hosting package for SAP SbH

Certified SAP Hosting Data Center compliant to SAP regulations!

Technical setup of SAP system included in monthly fee

VPN connection between the customer’s central location and the itelligence data center

Straightforward SbH hosting packages covering SLAs on availability, performance and business continuity

Packages easily scalable when SAP user base and/or SLA requirements grows !

SAP + DB licenses/maintenance, industry solution, implementation and appl. support done by the local SAP SbH partner


it.ServiceCloud

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Fast and flexible provisioning of CPU, memory and storage

Redundant and standardized hardware, allow for increased availability

“Pay what you need” as flexible adjustments, not “pay what you use(d)” as a surprise at the end of the month

Guaranteed SLAs for Availability AND Response Time remain valid even when adjustments of capacity are done on short notice!

itelligence Storage Grid

Virtual servers with VMware

Physical Servers

Virtualized storage

Fast and flexible storage provisioning

itelligence Computing Farm


Dual DC structure itelligence Bautzen (Germany)


http://www.brettingham.de/portfolio/telekom_start.jpg

http://www.all4phones.de/attachments/46175d1301916164-vodafone-startet-mit-callya-free-einen-neuen-prepaid-tarif-vodafone-logo.jpg

Proven Hosting Quality Certified according to ISO/IEC 20000-1:2005

Data center processes aligned to ITIL

Certified according to ISO/IEC 27001:2005

Several customer audits according to ISAE 3402 Type I & II Report

Data center processes are SOX compliant

SAP Global Partner Hosting with periodical audits by SAP AG

Data center processes with international quality

SAP Pinnacle Award 2012 „Global IT Outsourcing and Cloud Services Provider of the year“

Several customer audits according to GxP / FDA standards

Data center processes are FDA compliant

SAP Global Cloud Services

Security „in the cloud“


Data Center Overview: Standards & Technology Data centers: high availability concepts, 24x7, 3-shift

operation

Virtualization and Server-Optimization with VM-Ware or Partitioning Technology

Operation of all SAP components and several subsystems and additional applications (EDI, Archive, Fax, e-mail, JIT, Scanner, EAI, individual, ...)

Central infrastructure as managed service for our customers:

Archiving/document management

Citrix terminal services

Fax and e-mail

EDI it.x-change

EAI with SAP PI


Security and technical parameters Dual Data Center Concept active-active

Multiple-stage security zones

24x7 onsite security guard

24x7 server monitoring

Fire alarm system

Separate fire protection areas

Break-in alarm system

Redundant emergency power generators

Redundant air conditioning technology

Redundant telecommunication connections and firewalls

Backup data center and disaster recovery concepts


Data center help desk support

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Support InfrastructureWe provide a modern service portal withstate-of-the-art and custom-tailored support procedures as

well as a central hotline number

Languages and Service timesEnglish (7x24)German (7x24)Polish (7x24)Russian (5x12)Bahasa (5x10 MYT), japanese or chinese on request

Face-to-face Customer CareBy named contact persons

DispachingMonitoring, qualifying and routing of incoming incidents

Support & TrackingOrganization of Service Control Boards, Operational

Support Trend Anyalysis, Proactive tracking of all incidents and escalation managment

Reporting & Quality ManagementProvision of standard and custom-tailored KPI- Reporting and

measurement of customer satisfaction


itelligence Service Portal

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SAP Outsourcing – Global References

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Reference: Eldorado, Russia Company

Eldorado is the largest distribution network in Russia and GUS for household and electronic goods and belongs to Russia’s Top-5 consumer electronics retailer by revenue

Located in Moscow, Russia with more than 700 media stores

Revenue 2009: 88.4 billion Rubel. (~2,17 billion EUR)

Employees: 16.000

Services

Operation of the high available SAP Landscape ERP, BI, BIA, BO, XI, CRM, Solution Manager

Ca. 15 SAP Instances in total

Desaster recovery concept by Dual Data Center

1.600 named user and 80 TB SAN storage ; IBM AIX with Oracle

High availability scenario: 99,5 % with HACMP cluster


Reference: Randstad, Germany Company

Located in Eschborn, Germany

Revenue 2009: 1,32 Billion €

Employees : 46.000 in Germany

Services

Operation of the high available SAP Landscape ERP, BW, CRM, XI, E-recruitment, Solution Manager and Enterprise Portal

Operation of Escriba and Unispool Software

47 SAP Instances in total

Desaster recovery concept by Dual Data Center

3.800 named user and 18,5 TB SAN storage ; IBM AIX with Oracle

High availability scenario: 99,5 % with HACMP cluster


http://upload.wikimedia.org/wikipedia/de/1/10/Randstad_Logo.svg

Reference: Kompania Piwowarska S.A. Company

Leader of the beer industry in Poland (Market share 43%)

KP is part SAB Miller

Located in Poznań, Poland

Revenue 2009: 4,4 billion PLN

Employees : 3.000 in Poland

Services

implementation of control mechanisms in line with the Statement on Auditing Standards no. 70 (SAS 70 type II)

operation of the ERP 6.0, PI, BW and two SAP Enterprise Portal landscapes

1.160 named user running on Windows and the MS SQL Server database


Reference: Kompania Piwowarska S.A.

“An analysis was prepared for the Management Board to enable them to make a decision on the use of an external service provider. This analysis indicated that outsourcing was the most favorable and the lowest risk solution. Now, two years on, we can list a number of benefits from our cooperation with itelligence. The most important benefit for us is the limitation of risks associated with the urgent need to adapt business processes and the transaction system to the requirements of Sarbanes Oxley Act.”

Maciej Król, IT Governance Manager,

Kompania Piwowarska S.A.


Reference: Mercedes-Benz HPE Ltd, UK Company

Mercedes-Benz formular 1 engine design and production (formerly illmore engines)

Located in Brixworth, UK

Revenue 2008: ₤ 98,8 Mio

Employees: 500 employees

Services

Implementation Hosting started with SAP R/3 Enterprise 4.7 and it.automotive

Longterm operation of the SAP landscape, upgraded to SAP ECC 6.0 with EHP 3

450 named Users, running on Linux with Oracle database

Use and operation of SAP Solution Manager for implementation


Why decide for itelligence hosting and application management?

Full service for SAP including application knowhow and management from one hand

Attractive mid-market pricing for very high quality and availability of SAP solutions

International offering of „SAP Global PartnerHosting“ level

Reliable approach:Flexible, quick, individual

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Clear strategic position as „international, high quality, mid-market, full service SAP provider“


Benefits of Hosting

Security / Business Continuity

State of the art data center

Handling of critical data (e.g. HR data)

Highly redundant infrastructure(SAN, server, backup)

Disaster Recovery options

Service Quality

Dedicated staff doing nothing but management of SAP systems

Ensured high availablity for SAP systems

itelligence team covers all areasof SAP Basis support

all common databases

all operating systems

all SAP modules

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Risk Mitigation

Focus on customers competence versus system management

Predictable / fixed cost for the whole contract term

Guaranteed SLA

System availability

System response time

Service desk response time

Team of people for landscape management vs. a single person

Responsibility and accountability in the hands of SAP Experts

N+1 redundancy

SAP isn‘t just another application you are running -it‘s your most important business application


We make the most of SAP® solutions!

www.itelligence.info

Overview Sap Outsourcing Services En 2012

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