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An Overview of Leaderonomics
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Leaderonomics Profile
Corporate
IdeationEnablers
Corporate Learning & DevelopmentSounding Board
Events
Academy
Recruitment
Enablers E-Learning / uunnii.comTechnologies
Publications
Productions
We are .......
.... a social enterprise dedicated to the
pursuit of talent and leadership
development with our offering of full
range of learning, consulting and
partnering solutions.
Our solutions span the full spectrum
of corporate to community
environments.....
.... and we leverage the expertise and
skills of our diverse group of members
Ideation Youth
The ClubCommunity
Innovest
experience acquired from globalcorporations and geographies
Global leading-edge
leadership team
Cradle to Grave
Leadership
Leadership Content
Integrated social and
economic purpose
Shaping the
future of
leadership
by leveraging
talents and
capabilities
Expertise
Experience
Operational practitioners
Leadership journey for individuals
Organisational leadership
Premium leadership & change management
programs (validated at GE, DHL, other MNCs)
Integrated leadership offerings across
segments and ages
Increase strength and sustainability of each
purpose
Why Leaderonomics?
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Our Learning Philosophy
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Networking,
Role Models & Mentors
20%
Job
Experience
70%
Course Work and
Formal Training 10%
Leaderonomics programs are
different from traditional learning
programs that are more classroomand teaching based. Our programs
are designed with 10% of training
from classroom teaching, 20%
from mentoring, coaching and role
modeling and 70% based on
creating live learning experiences
.
Based on extensive research, we
have found that people learn best
while doing and action learning
based learning is the mosteffective
70-20-10 : Our Program Structure
Information/Knowledge
Awareness
Content
Composition of
Our Program Design Philosophy
ContextSkill
Advanced Skill
Expertise
Delivery:
90% Content
10% Context
Business /DomainMastery
FunctionalMastery
PersonalMastery
LeadershipMastery
Leadership Growth Model
Deep technical functional skills
Breadth of functional skills
e-Savvy
Change advocate
Understands breadth/ depth
Process-oriented
Personal Effectiveness
Passionate
Self Awareness
Resourceful
Influencing Skills
Teamwork
Creative
Energizing
Strategic thinking
Globalperspectives
Industry awareness
Domain expertise
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Our Learning Programs
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Summary of Courses
Business
Mastery
Functional
Mastery
Business
Mastery
Business
Mastery
Business
Mastery
Programmes Days Objectives
ActionLabs 3
Efficiently confronting and overcoming challenges by empowesolutions
Building a productive culture through increased employeecollaboration
Ensuring that managers and employees are aware of the implicand the organisation as a whole
Being A Talented Manager
(BATMAN)3
Leveraging your strengths Developing seemingly average people into first class performers Learning to keep team motivated
Blue Ocean Strategy 3
Creating an uncontested market place and making competition Creating and capturing demand rather than exploiting existing d Breaking free from the chains of the value-cost trade off Aligning the whole system of your firms activities in pursuit of d
Business Goal Management 2
Ensuring consistency between individual and organisational goa Developing your team and keeping them motivated Making well-informed business decisions
Change Acceleration & Transition
(CAT) 3
Developing an appreciation for the sensitivities surrounding reforms
Tools & techniques that will drive lasting improvements in your Communication skills 1
Adapting your communication & leadership styles according to w Fostering better relationships and understanding amongst your
Conflict Management 1
Identifying sources of conflict; Understanding how different personalities react, behave, and a
Developing successful intervention strategies to effectively diffu
Effective Account Management 2 Developing and maintaining solid, long-term relationships with c Identifying and manage customer expectations with regards to y
Effective Strategic Thinking 2
Having relentless dissatisfaction with the status quo and identify Using strategy maps as a planning tool to prioritise and focus on Applying strategic best practices into planning for the company
Personal
Mastery
Personal
Mastery
Leadership
Mastery
Leadership
Mastery
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Summary of Courses
Functional
Mastery
Functional
Mastery
Functional
Mastery
Functional
Mastery
Programmes Days Objectives
Problem Solving 2 Recognising the difference between symptoms and the root of p Organising your thoughts in a structured manner
Project Management 2 Ensuring successful and timely delivery of projects no matter ho
Recognising the necessary elements in obtaining and securing e
Reflective Leadership 1
Remaining mindful when responding to the changing demands i Ensuring that all decisions, both major and minor, are purpose-d Continuously playing a proactive role in your own personal deve
Role Modelling a Talent
Management Culture2
Appreciating the importance of taking talent management serio Understanding the numerous components involved in execu
holistically
Undertaking action plans to ensure that your organisation moveSales Force Effectiveness 2
Effectively initiating and sustaining customer relationships that w Tailoring the marketing mix according to individual groups of clie Optimising the allocated resources
Self-awareness with Myer-Briggs 1 Harnessing your strengths and use them to your advantage Promoting teamwork through overcoming various personality st
Six Sigma Awareness Course 1
Restructuring business processes; Aligning operations to customer needs; and Improving profit margin
Strategic Marketing 2
Identifying opportunities for delivering superior value to your cu Ensuring a match between services offered and market demand Appreciating the benefits of collaboration
Stress Management Workshop 1
Recognising stress as a positive and essential part of life; Identifying the symptoms of stress overload; and Developing stress reduction techniques to cope with demanding
Time Management 1
Incorporating proven techniques into your daily responsibilities Eliminating time wasters Overcoming the desire for procrastination
Personal
Mastery
Personal
Mastery
Personal
Mastery
Personal
Mastery
Leadership
Mastery
Leadership
Mastery
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Our Team
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Roberto Galeotti
has over 40 years
of extensive
management, M&A,
strategic alliances
and operational
experiences in the
energy sector
(nuclear and oil &
gas), including 20
years with GE Oil &
Gas in Asia.
Roshan Thiran
spent 12 years
with GE in US,
Europe and Asia in
Media, Aviation,
Financial Services,
Consulting and as
Global Talent
Director for Johnson
& Johnson. He is a
notable speaker andteacher a for MNCs
across the globe
Eric Lau
was previously a
trainer with Dale
Carnegie, regional
marketing manager
for Unilever, Lead
Brand Custodian for
Lipton, and
consultant to
various Fortune 500companies
Weng Lin
has previous
experience as Asia
Pacific CFO for
Steelcase Inc. and
Head of Finance &
IT for British
American Tobaco
and Rothmans, and
directorship roles
for US and UK
MNCs, in China,
India, Japan, and
Australia.
Samuel Kurian Ang Hui Ming Dr. Goh Chee Leong
Ang Ming Ern
im lemented
... has over 15 years
experience in seniorand regional HR
lead roles. He has
facilitated and
implemented
regional and local
leadership
programs, at DHL,
Petronas, Maybank,
and MISC.
has been Asia HR
Leader for GE Oil &Gas, in charge of
regional HR
management and
supporting people
development. She
brings with her a
background in
finance.
is Dean of the
Faculty of
Behavioral Sciencesat HELP University
College. He is
project leader for
several UNICEF
interventions in
Malaysia, and is
active in both
research and
consulting.
diverse learning
solutions formanagement
training, training
content
development, and
HR solutions for
DHL Asia Pacific,
Astro, Petronas,
MISC and
companies of the
MICCI.
Anita Jin
is also from GE and is now a full-time consultant
and associate of Leaderonomics. She is based in
Shanghai China, and takes care of the
Leaderonomics office in Shanghai. She is also a gifted
Mandarin trainer and teaches in GE, Johnson &
Johnson and a number of other global MNCs in
China
Nashad Emir
has spent 7 years with GE in senior positions. He is
a certified trainer for various productivity and
change management programs, and a Six Sigma
Master Black Belt.
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8
Contact Us
www.leaderonomics.com
+60 3 7957 5809
+ 603 7957 5831
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Course Outlines of
Training Programmes
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2*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Table of Contents
ActionLabs .............................................................................................................................................................. 4
Being a Talented Manager (BATMAN) .................................................................... ................................................ 5
Blue Ocean Strategy ............................................................................................................................................... 6
Business Goal Management (BGM) ........................................................................................................ ................ 8
Change Acceleration & Transition (CAT) ................................................................................................................ 9
Communication Skills Training.............................................................................................................................. 11
Conflict Management ........................................................................................................................................... 12
Effective Account Management ........................................................................................................................... 13
Effective Strategic Thinking .................................................................................................................................. 14
Excellence in Customer Service ............................................................................................................................ 15
Extreme Leadership Course ........................................................................................................................ .......... 16
Facilitation Skills Workshop .......................................................... ............................................................... ......... 17
Finance for Non-Finance Employees .................................................................... ................................................ 18
Foundation of Leadership (FOL) ........................................................................................................................... 19
Influencing Skills ................................................................................................................................................... 21
Interviewing Skills ................................................................................................................................................. 22
Leading Across Boundaries .......................................................................................................... ......................... 23
Mentoring & Coaching .................................................................. ............................................................... ......... 25
Presentation Skills ................................................................................................................................................ 26
Problem Solving ............................................................... ................................................................ ..................... 27
Project Management ............................................................................................................................................ 28
Reflective Leadership............................................................................................................................................ 29
Role Modelling A Talent Management Culture .................................................................................................... 30
Sales Force Effectiveness ............................................................................................................... ....................... 32
Self Awareness - MBTI .......................................................................................................................................... 33
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3*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Six Sigma Awareness Course ................................................................................................................................ 34
Strategic Marketing .............................................................................................................................................. 35
Stress Management Workshop ............................................................................................................................ 36
The Psychology of People Management .............................................................................................................. 37
Time Management ............................................................................................................................................... 38
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4*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
ActionLabs
Duration3 days
Objective(s)In tough economic times, operational efficiency becomes crucial in ensuring survival. This course
teaches you to instil a productive culture by teaching you how to:
i. Efficiently confront and overcome challenges by empowering those closest to theproblem to find solutions;
ii. Build a productive culture through increased employee accountability, ownership, trust,and collaboration; and
iii. Ensure that managers and employees are aware of the implications of their decisions onother divisions and the organisation as a whole.
Who should attendThose who acknowledge the existence of inefficiencies and believe in the power of their employees
to find better solutions, those who feel that the main obstacle to improvement is lack of employee
buy-in, those looking to eliminate bottlenecks/wastage urgently, those who believe that increased
functional expertise would expedite problem solving initiatives.
Course descriptionThis programme provides you with the ActionLabs technical framework. But more importantly, it
provides you with the necessary tools to overcome potential resistance to change, mobilise
employee commitment, and finally, ensure that the change initiatives are integrated into your
organisations processes and culture.
Process Overview
Module Lesson(s)
Sponsor Selecting critical business goals
Finding Champion to oversee the goal and run ActionLabs
Champion Selecting planning team to guide ActionLabs initiativesPlanning Refining a challenge into sub-challenges
Defining measurable goals
Allocating each sub-challenge to the right team
Compiling critical data from ActionLabs initiatives
ActionLabs Teams Systematically analysing the roots of sub-challenges
Using ActionLabs tools to investigate and find possible solutions to each sub-
challenge
Defining costs and benefits of recommendations
Formulating an action plan to implement recommendations
Decision making Deciding which recommendations to adopt and which to shelve
Monitoring Overseeing the implementation of recommendations over a 90 day period
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5*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Being a Talented Manager (BATMAN)
Duration3 days
Objective(s)You cant be a one-man show and expect to win. Great organisations invest heavily in developing
their employees. The ability to engage your people is a crucial element in being a great manager.
This course teaches you how to:
i. Leverage your strengths;ii. Develop seemingly average people into first class performers; andiii. Keep your employees motivated.
Who should attendManagers, supervisors, specialists in specific areas of expertise, and executives who have high
potential to become managers.
Course descriptionThis programme introduces the importance of self-knowledge as a basis for effective management
performance. It will provide you with a forum to leverage your strengths and improve on your
weaknesses, enabling you to create greatness from mediocrity. The programme includes pre-course
work, experiential activities, lectures, participative discussions and exercises, class workshop, an
MBTi Assessment, and value add debrief sessions by trained and experienced facilitators.
Course outline
Module Lesson(s)
Self discovery Knowing your values and preferences
Integrating your values with that of your organisation
Learning reflection Appreciating the diverse learning styles
Adapting teaching styles according to your audience
Emotions in play Constant awareness that your emotional state affects your interactions
Understanding the implicit messages of certain gestures
Your motivations Understanding the underlying motivation governing your actions power,achievement, or affiliation
Strength finder Discovering your 5 top strengths and how to leverage them
Strengths puzzle Appreciating diversity when selecting talent
Understanding which combinations of strengths yield higher chances of
success
Objectives of team
members
Ensuring that the objectives and expectations you set of your team
members play into their strengths
Using the S M A R T framework
Success conversations Learning to be tactful when having difficult conversations with
underperformers
Formulating action plans to help underperformers meet expectations
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6*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Blue Ocean Strategy
Duration
3 days
Objective(s)In the ever challenging economic environment, many companies find themselves trapped in the
pricing game. The rise of China has flooded the market with cheaper products, making business
increasingly competitive. This course teaches you how to:
i. Create an uncontested market place and make competition irrelevant;ii. Create and capture demand rather than exploit existing demand;iii. Break free from the chains of the value-cost trade off; andiv. Align the whole system of your firms activities in pursuit of differentiation AND low cost.
Who should attendSenior leaders and entrepreneurs, who are seek to revolutionalise the competitive landscape and
take their companies to whole new levels.
Course descriptionThis course is designed to equip you with new ways of looking at the business environment. it
provides you with the necessary tools to take you from Blue Ocean formulation all the way to Blue
Ocean implementation. It includes simulations, role playing activities, and interactive workshops to
give you hands on experience, helping you become an effective strategist and change driver in your
organisation.
Course outline
Module Learning Objectives
Red Ocean vs Blue Ocean
strategy
Appreciating the contrasts between conventional strategies and the
Blue Ocean way
Value Innovation vs value
improvement
Breaking away from the value-cost trade off through the alignment of
utility, price, and cost activities
3 Tiers of noncustomers Distinguishing between the 3 tiers of non customers and tackling them
accordingly to enable reach beyond existing demand
6 paths Reconstructing market boundaries by focussing on:
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i. Rivals within your industry;ii. Better serving your strategic group;iii. Better serving industrys buyer group;iv. Maximising value of product or service;v. Positioning within functional-emotional orientation of
industry; and
vi. Adapting to external trends as they occur.Strategy Canvas Learning analytical tools and frameworks for building a compelling Blue
Ocean Strategy
Four Actions Framework Breaking the differentiation-low cost trade off through tools to
reconstruct buyer value elements into a new curve
ERRC Grid Systematically pursuing differentiation and low cost by uncovering the
range of assumptions that are unconsciously made in competing
3 characteristics Ensuring that strategies formulated encompass the 3 essential
characteristics of any sound strategy
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8*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Business Goal Management (BGM)
Duration2 5 days (5 days recommended)
Objective(s)You have already made it youve successfully climbed the corporate ladder. However, seniority
inevitably comes with more responsibility. How do you ensure that youre doing the right thing as a
manager? Is your best good enough? This course teaches you how to:
i. Ensure that you & your department are heading in the same direction as yourorganisation;
ii. Develop your people and keep them motivated; andiii.
Make well-thought and informed business decisions.
Who should attend
Department heads, senior managers, and high performers who are destined for senior management.
Course descriptionThis course is designed to give you a holistic view of the business environment, as well as, a better
understanding of the industry that your organisation is in. You will also learn the numerous aspects
involved in being a great leader. It includes simulations, computer simulations, role playing activities,
and interactive workshops to give you practical experience.
Course outline
Module Learning Objectives
Strategy Clarifying and reiterating your companys vision message from CEO
Integrating you own values with your companys vision
Customer focus Appreciating the importance of putting customers first
Kolbs Learning Cycle Using a well-established framework to understand how you and the people
youre responsible for developing learn best
Holistic view Having a comprehensive overview of business, along with its stakeholders
Leadership Understanding leadership from different perspectives individual, group,
organisational
Shaping the vision
Networking Using networking tools to help you recognise connections that you didnt
previously see
Zone of control Managing stress by appreciating the distinction between what you can
control and things that are beyond your personal control
Optimising
resources
Learning to optimise resources from the aspects of process improvement,
customer focus, change management
Learning to prioritise profits vs values vs ethics
Risk management Understanding the potential areas for risk people, transaction processing,
creditors, market risk
Exploring cultural
diversity
Appreciating the value of cultural diversity by learning how best to leverage
it
People management Keeping your team inspired & mobilising them by using a counselling model
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9*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Change Acceleration & Transition (CAT)
Duration3 days
Objective(s)In todays ever changing world, competitiveness is becoming increasingly reliant on reform.
However, change cannot happen without employee buy-in. This course teaches you:
v. The importance of embracing change in todays ever fluid environment;vi. To develop an appreciation for the sensitivities surrounding the People factor when
implementing reforms;
vii. Tools & techniques that will drive lasting improvements in your organisation.Who should attendManagers and supervisors who are determined to change things for the better but cant seem to
deal with the natural human resistance against change.
Course descriptionThis course acknowledges the complexities involved in implementing change. Typical human nature
of resisting change coupled with old systems & structures can make reforms a nightmare. This
course is designed to equip you with the necessary tools to tackle all aspects of the equation, i.e.
processes as well as peoples attitudes. It includes simulations, role playing activities, and interactive
workshops, to give you hands on experience, helping you become an effective change driver in your
organisation.
Course outline
Module Learning Objectives
Why change? Appreciating the importance of embracing change and the pitfalls of
stagnating
Obtaining the desire to become change agentsFoundations of CAT Assessing your existing change effectiveness
Having an overview of CAT tools and techniques
Creating A shared
Need
Using a framework to ensure that stakeholders are effectively engaged via
the creation of a shared need or purpose
Grasping the WIIFM (Whats in it for me) mindset across all stakeholder
groups and determining what message would appeal best to them
Learning to generate evidence to prove that change is necessary
Mobilising
commitment
Using CAT tools to create a vision that appeals to both the head & the heart
on Why change?
Being aware of the pitfalls arising from visions that are not shaped properly
Appreciating the pitfalls arising from the lack of commitment from allstakeholders
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10*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Monitoring Progress Learning tools for measuring progress on change initiatives and monitoring
its effectiveness
Systems &
structures
Understanding the meaning and importance of changing systems and
structures to drive behavioural change
Assessing current readiness and impact of your project on key areas -
Staffing, Competency, Measurement, Reward, Communications and
InfrastructureUsing CAT tools to effectively change systems & structures
Leading change Learning the key areas that leaders need to drive in mastering the change
process using the leadership triangle for change
Using to CAT tools for Leading Change
Building
Sustainability
Learning tips and techniques to continue the momentum of change
Appreciating the importance of enforcing the systems and structures
implemented to recognise change behaviour
Using tools and techniques to make change last and monitor progress
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11*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Communication Skills Training
Duration1 day, extendable to 2 days
Objective(s)Good communication skills ensure efficiency by minimising chances of misunderstanding. This
course teaches you how to:
i. Build trust and gain respect from your co-workers;ii. Adapt your communication style according to your audience and situation;iii. Minimise miscommunication; andiv. Foster better relationships and understanding amongst your colleagues.
Who should attendPeople of all levels who are looking to strengthen their working relationships through improved
communication skills.
Course descriptionThis course gives you a holistic view of communication, including non-verbal communication. It
includes simulations, role-playing activities, and interactive workshops. It also gives you theopportunity to gain practical experience in communicating effectively.
Course outline
Module Learning objective(s)
Building the
Communication
Model
Helps you understand that each person has different perceptions and the
importance of respecting differences
Illustrates how easy it is for miscommunication to happen
6 assumptions Understanding & reading the other party better
Learning to adapt communication style to remain in control
Sensory acuity Learning to read people through observing 5 crucial featuresRapport building Understanding key elements necessary in building rapport
Representation
systems
Discovering your 4 representational systems
Identifying the representational systems of the person whom youre
communicating with & how to communicate effectively with them
Tone patterns Using variations in tonality to communicate effectively
Observing eye
patterns
Reading the thinking pattern of a person through eye movement
adapting communication style accordingly to reduce/eliminate resistance
Conversational tools Learning to build rapport by asking the right questions
Active listening Harnessing listening skills to minimise misunderstandings
Mediums of
communication
Learning pros and cons of using different mediums of communication (e.g.
verbal, written, sms, email, etc.) in different situationsPower of intent Being sincere when you speak is everything
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12*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Conflict Management
Duration1 day
Objective(s)Conflict and tension is an integral part of working life. Though each conflict may be unique, all
conflicts share common elements. This course teaches you to:
i. Identify the different sources of conflicts;ii. Understand how different personalities react, behave, and adapt in different conflicts;iii. Develop successful intervention strategies to effectively diffuse conflicts.
Who should attendExecutives and managers who are constantly caught in high stress, high tension environments and
those who need to diffuse conflicts as an independent party.
Course descriptionThis course teaches you techniques on how to prevent conflicts from arising, detect conflicts in their
initial stages and ensure they dont escalate, diffuse conflicts, and ensure a positive working
environment. It also includes simulations, role playing activities, and interactive workshops to give
you practical experience.
Course outline
Module Lesson(s)
Why conflict? Understanding that conflicts can start off as seemingly small issues but if left
unresolved can grow increasingly serious
Preventing conflict
Behavioural styles
Listening strategies
Early detection
Learning to prevent major conflicts from arising
Identifying your own behavioural preferences and that of others
Changing your behaviour to change interaction
Using listening techniques to avoid misunderstanding and encourage
effective listening
Learning to spot small conflicts early on and deal with them effectively so
that problems dont escalateDiffusing conflict
What is anger?
Resistance
Difficult people
Using tools to diffuse conflicts
Learning manage your own anger and deal with that of others
Recognising the potential human challenges to diffusing conflict
Equipping you with the knowledge on how to deal with resistance
Recognising the impact of positive vs negative interaction cycles in dealing
with difficult people
Sustainability Ensuring a positive working environment
Recognising early signs of attitude burn out
Creating employee tune-up plans
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13*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Effective Account Management
Duration1 day
Objective(s)Being customer focussed goes beyond the quality of product/service offerings. It includes
understanding your customers corporate strategy and ensuring that offerings match their overall
strategy, as well as, maintaining a strong relationship with them. This course teaches you how to:
i. Develop and maintain solid, long-term relationships with customers;ii. Identify and manage customer expectations with regards to your role as an account
manager;
iii. Produce short, medium, and long term client account plans; andiv. Close deals through calm, confident sales techniques rather than hard selling.
Who should attend
Account managers and those who may have to manage or mentor account managers.
Course descriptionThis programme enables you to identify common techniques that are applied to build rapport with
customers and subsequently, strong, trusting, long-term relationships with your customers. You will
learn strategies to tackle situations with emotional maturity. It also includes simulations, role playing
activities, and interactive workshops to give you practical experience.
Course outline
Module Lesson(s)
Basic
communication skills
Learning basic communication skills to build rapport with customers
Appreciating the importance of subtle non-verbal behaviour
Developing active listening skills
Building credibility Discovering convincing channels of communication
Dealing with explicit and implicit resistance
Managing tense atmospheres with emotional intelligenceDifficult
conversations
Soliciting customer expectations (both explicit and implicit)
Negotiating deliverables and your role with customers and managing their
expectations
Positioning Learning to align your priorities with customer priorities
Ascertaining your competitive advantage in the market and capitalising
strengths and applying strategies to mitigate the effects of inherent
weaknesses
Strategic thinking
and planning
Formulating short, medium, and long term client account plans by having a
sense of anticipation of clients future needs
Understanding the dynamics that shape your clients industry, including the
roles of key stakeholders
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14*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Effective Strategic Thinking
Duration2 days
Objective(s)Being just good enough no longer suffices in todays ever increasingly competitive environment.
Organisations that dont constantly challenge themselves and aim higher soon find themselves
outdone by competitors. This course teaches you to:
i. Have relentless dissatisfaction with the status quo and identify ways of doing thingsbetter and faster;
ii. Think strategically to drive growth and gain competitive advantage;iii. Use strategy maps as a planning tool to prioritise and focus on the right things; andiv. Apply strategic best practices into planning for the companys future.
Who should attendManagers, planners, analysts, all who are responsible for developing well-thought business
strategies and understanding market dynamics.
Course descriptionThis course compels you to re-look at the practices that are well entrenched in your organisation and
forces you to question their practicality, efficiency, and effectiveness. You will be equipped withstrategic planning frameworks. The course also includes simulations, role playing activities, and
interactive workshops to give you practical experience.
Course outline
Module Lesson(s)
Good vs Great Pushing you to re-invent conventional ways of doing things that may not necessarily
be the most efficient
Defining growth strategies for the future
Differentiating from competition
Exploring growth opportunities beyond existing markets
Fortune teller Learning from case studies how industry landscapes have changed over the yearsand learning to predict possible changes in your industry
Tools Using strategic planning frameworks to ascertain companys competitive position in
the marketplace
Using tools to execute strategic plans effectively
Learning from others Learning how best practices can be applied to your organisation
Learning pertinent lessons from the mistakes of others by examining case studies
Change agent Anticipating potential changes and preparing your company to seize opportunities
Learning how to make others within the organisation embrace your proposed
changes
Appreciating mistakes commonly made by
Post mortem Ensuring that the degree of success achieved by strategic initiatives is measured
Learning from mistakes made and ensuring that they are not repeated
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15*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Excellence in Customer Service
Duration2 days
Objective(s)Excellent customer service is not an option its a necessity. In todays competitive environment,
neglecting customer service can jeopardise your companys survival. This course teaches you:
i. To cultivate a customer-focussed mindset;ii. Essential skills for excellent customer service;iii. To develop and implement customer satisfaction strategies; andiv. To ensure that the organisation as a whole appreciates the importance of excellent service.
Who should attendCustomer-facing employees, employees who occasionally come into contact with customers, and
managers who would like to ensure that the organisation as a whole wins through excellent
customer service.
Course descriptionThis programme increases awareness on the importance of taking a proactive approach to customer
service. It also provides you with frameworks and skills on achieving sustainable long term
relationships with your customers. It includes simulations, role playing activities, and interactive
workshops to give you practical experience.
Course outline
Module Lesson(s)
Introduction Having a clear idea of what constitutes excellent customer service
Knowing who your customers are
Anticipating customer expectations
Essentials
Communication
skills
Attitude
Conflict resolution
Learning basic characteristics of personnel who reflect excellent customer
service
Learning basic communication skills (including presenting a professional
image, verbal and non-verbal communication) that will impact how well you
connect with your customers
Learning to convey positive attitude and messages regardless of situation
Understanding basic conflict management techniques
Building it into the
organisation
Service standards
Structures
Ensuring that the customer-focussed mindset is not limited to just customer
facing staff but employees across the board
Developing objective service standards
Building systems and structures to ensure that service standards are
adhered to
Handling complaints Ensuring that customer complaints are taken seriously and service quality
improves
Follow up Ensuring that those who maintain regular contact with customers are
rewarded accordingly
Stress management Preventing burnout
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16*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Extreme Leadership Course
Duration2 day, extendable to 3 days
Objective(s)This course helps individuals understand leadership in light of context and situation. You will learn
that leadership is not a combination of traits to be learnt but diverse extreme traits that need to be
internalised and leveraged according to situation and context. This course teaches you how to:
i. Understand the Extreme Leadership model and its implications;ii. Audit your leadership style and understand what your current leadership strengths areiii. Learn to vary your leadership style according to your audience, context and situation;iv. Practice leadership via numerous leadership situations and contexts created
Who should attendManagers of all levels, including project managers, who are looking to strengthen their
understanding of leadership and to learn leadership for the 21st
century. Ideally, it is an essential for
everyone because leadership is not an exclusive talent reserved specifically for senior leaders but for
anyone who leads people.
Course description
This course gives you a holistic view of leadership, including understanding various extreme
leadership traits. It includes simulations, role-playing activities, and interactive workshops, which
enable participants to practice extreme leadership in a safe classroom laboratory setting. It also
gives you the opportunity to gain practical experience in being an effectiarve leader.
Course outline
Module Learning objective(s)
Understanding
Leadership
Helps you understand that leadership is about situation and context and not
about a specific behaviour
The Extreme
Leadership Model
Understanding the extreme leadership model and how managing between
two extremes is an important skill in leadershipExtreme Traits deep
dive
1. Humility vs Assertiveness2. Visionary vs Detail Oriented3. Influence vs. Authority4. Self vs. Community5. Leveraging Strengths vs. Developing Weaknesses6. Listening vs. Talking7. Discipline vs. Creativity
Leadership Extreme
Audit
Each individual to go through a personal audit of their leadership extreme
traits and understand their current leadership portfolio
Gap Analysis Understanding key leadership gaps
Building A Leadership
Action plan
Creating a clear development plan to drive leadership growth as an individual
and in teams
8/14/2019 Overview of Leaderonomics 2010 Offerings
28/49
17*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Facilitation Skills Workshop
Duration3 days
Objective(s)Major decisions are often made over meetings and business discussions. Unfortunately, the interactions
are often meaningless and at times, counter-productive because they can result in interpersonal conflict
and a lot of wasted time. The key to ensuring meetings run well and are effective is to ensure that it is
well facilitated. This course equips you with better facilitation skills to enable you to:
i. Build core facilitations skills through usage of facilitation tools and techniques ;ii. Remain calm, handle heated situations, and manage conflicts in meetings effectively;iii. Identify disagreements and apply consensus tools to help reach consensus; andiv. Become a certified facilitator and group coach.
Who should attendPeople who need to facilitate groups in a professional context, including team meetings, strategic
planning, team building, conflict resolution, and meetings with stakeholders or project teams. Every
employee who attends meetings should have knowledge of basic facilitation and learn how to manage,
facilitate, and ensure team meetings are productive.
Course description
This course is designed to improve your facilitation skills by equipping you with the necessary
theories/concepts. It also includes simulations, role-playing activities, and interactive workshops. You will
also have the opportunity to gain practical experience and receive constructive feedback.
Course outline
Module Learning objective(s)
What is facilitation? Understand the role of the facilitator and the facilitation processGroup dynamics Learn how groups work and how to achieve participation
Understanding group dynamics
Handling difficult people
The skills and qualities of a
good facilitator
Know thyself
Getting along
Putting out fires
Chunk up, chunk down
Facilitate goal-oriented results through planning, collaboration and
consensus
Finding the facilitative style that best suits you
Build strong rapport with group
Learn skills for when issues and conflicts arise
Resolving disagreements using a range of consensus-building techniques
Thomas Kilmann Conflict
Resolution Model
Learn the Killmann model on conflict resolution and practice conflict
resolution in teams
Facilitation Skills Tools and
Techniques
Learn various tools and techniques on facilitation including open-narrow-
close and other best practices on coaching and facilitation
Managing Teams Identifying critical success factors of project/meeting management
Developing your meeting agenda
Achieving actions andoutcomes
Ensure action and outcomes are achieved
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18*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Finance for Non-Finance Employees
Duration2 days
Objective(s)In todays economic climate, everything boils down to numbers and finance. Finance and accounting
seem to be something best left to the financial experts. However, it is important for every leader or
future leader in your organisation to have a basic understanding of finance, its implications to the
business, and how to leverage that understanding to decision making. This course teaches you:
i. Basic understanding of three crucial financial statements income statements, cash flowand balance sheets;
ii. The importance of cash, how businesses acquire cash, and how funds are used withinthe firm to generate more cash;
iii. The impact of your business decisions on the companys finances; andiv. Business Valuation and finance fundamentals, including basic accounting.
Who should attendNon-financial managers and decision makers, as well as non finance executives.
Course descriptionThis course assumes that you have limited prior knowledge of finance and accounting. It is designed
to improve your financial analytical abilities despite your job function not being directly finance-
related. It includes simulations, case studies, and interactive workshops to liven up the subject and
make it relevant to you and your department.
Course outline
Module Learning Objectives
Talking finance Introducing key finance terminologies
Learning to interpret financial statements income statement, balance sheets and
cash flow
Using financial ratios to assess the financial performance of a company
Basic concepts Understanding the basics of Return on investment (ROI), break even, risk
management, and cost & contribution accounting.
Evaluating projects Understanding common methods used to evaluate the financial viability of projects
Using financial tools Assessing the financial viability of projects/companies by: (i) calculating profitability,
liquidity, and working capital; (ii) using break-even analysis; (iii) evaluating finance
plans; (iv) assessing the impact on shareholder value
Budgeting Learning to how to prepare & review budgets
Understanding & quantifying your companys objectives
Measuring the financial impact of strategic plans on your company
Projections Learning to use basic forecasting tools
Case Study on
valuation
Learn valuation and how best to valuate your business or a business proposal
Case Study on Pricing Learn how important price is to your business in relation to cost and how finance
plays a key role with your customer wins
Making your case Learning how to use charts & graphs to illustrate finance for the lay man
8/14/2019 Overview of Leaderonomics 2010 Offerings
30/49
19*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Foundation of Leadership (FOL)
Duration
4 days
Objective(s)This course is for everyone who wants to become a leader. This course is especially relevant if you
are a recent graduate or have recently joined your organisation. It teaches you:
i. What your strengths and development areas are, and how best leverage them to youradvantage;
ii. Understanding of group dynamics so you can work effectively in teams;iii. Understanding of the Leadership Model and how Personal Mastery, Functional &
Business Mastery, and Leadership Mastery are essential for career progress and
development;
iv. How to grow personally and to become a change Agent in your team or department;v. To understand the essence of leadership and how you can build your leadership impact
to your organisation or department;
vi. To develop a broad perspective and understanding of the dynamics of global businessand finance; and
vii. How to recognize how personal work preferences can affect performance andcontributions to a team project.
Who should attendAn essential for early professionals and executives who want to advance up the corporate ladder
and have yet to attend any comprehensive leadership courses. This course is a must for all
employees with less than 5 years of working experience or those that have a desire to begin their
leadership journey.
Course descriptionThis course is designed to equip you with a better understanding of business and prepare you for
your career. It teaches you the fundamental elements involved in becoming a leader. The
programme includes case studies, simulations, role playing activities, and interactive workshops to
give you practical experience.
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20*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Course outline
Module Learning Objectives
Personal Mastery
and Individual
Development
MBTI
Influencing skills
Presentation skills
Learning to leverage your strengths and improve on your areas of
weaknesses
Understanding your preferences and that of others
Applying knowledge to maximise personal effectiveness and teaminteractions
Learning to broaden behavioural options in order to produce effective and
productive professional results
Identifying effective presentation techniques
Team development
Stages
GRPI
Team Dynamics
Group Think
Proactiveness
Understanding the stages involved in team development in order to
minimise resistance and prevent frustration
Using the GRPI framework to ensure effective team functioning
Learn about team dynamics and how best to work in teams
Understanding groups though a process
Learning how to effectively engage groups, gain consensus and learn basic
group facilitation
Understand the need for proactiveness vs. reactiveness
Business Mastery
Finance
Customer
Globalisation
e-Business
Getting to know
your organisation
Presentation to
senior management
Having a general overview of how businesses work
Understanding the role of finance in business decisions
Learning how to create a win-win situation for the your organisation and its
customers
Understanding the implications of globalisation on your organisation and the
business environment
Appreciating how the birth of the internet & online business have changed
the business landscape
A brief overview of your companys sources of revenue and the products &
services it offers
Ensuring that the lessons learnt throughout the course are put into practice
and showcased to managers
Leadership Mastery
Extreme Leadership
Understand leadership in the relation to context and situation
Understand and practice the extreme leadership process
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21*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Influencing Skills
Duration
1 day, extendable to 2 days
Objective(s)You have been put in charge of a project. But how do you get your co-workers to give you their full
commitment when you have no authority over them. This course teaches you to:
i. Influence others with knowledge and competence rather than position or authority;ii. Use win-win approaches to persuade others to act; andiii. Deal effectively with challenging behaviours to overcome resistance.
Who should attendManagers, supervisors, non-managers who rely on their influence rather than authority to achieve
their goals, and sales & marketing people who need to influence client buy-in.
Course descriptionThis programme is designed to impart you with specific skills, behaviours, and attitudes necessary to
achieve the desired results without relying on authority. It includes simulations, role playingactivities, and interactive workshops to give you the necessary practical experience.
Course outline
Module Learning objective(s)
What is influence? Identifying the critical elements in influencing people
The process
Preparation
Relating
Digging deeper
Advocating
Gaining
commitment
Applying a structured process when trying to influence people
Defining desired outcomes
Learning to build relationships & rapport, adapting style according to your
audience, establishing credibility
Discovering the your co workers interests and needs
Learning to listen & observe carefully to determine potential obstacles
Understanding resistance and its sources
Listening to different points of view
Dealing with conflict
Learning techniques that can be used to support assertive behaviour to help
you achieve your goal
Learning to use win-win approaches to obtain commitment
Action planning Ensuring that lessons are applied
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22*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Interviewing Skills
Duration
1 day
Objectives
You have hundreds of candidates to interview or need to make critical quality recruitment choices.
How do you assess them accurately in that short amount of time that you have? This course enables
interviewers to:
i. Identify pertinent information from voluminous or assortment of resumes;ii. Probe candidates successfully for critical information and spot inconsistencies;iii. Learn to read and actively listen to candidates; andiv.
Record absolutely crucial information about candidates for further review;
v. Leverage multiple or panel interviews and reviews to increase success yields.Who should attend
Those who need to successfully recruit and interview candidates in varying contexts e.g.in large
numbers, critical recruiting picks and/or recruitment within a short span of time.
Course description
This programme enables you to conduct interview effectively through behavioural interviewing. It
includes pre-course work, simulations, role playing activities, and interactive workshops to give you
hands-on experience.
Course outline
Module Lesson
Introduction Understanding behavioural based interviewing
Recognising costs of hiring the wrong candidate
Preparation Preparing interviewing objectives, candidates and interviewers.
Pre-selecting appropriate interview questions to probe candidates resumes.
Managing the interview experience
Probing Ensuring successful probing and filtering of candidates pertinent, real and
accurate capabilities and experiences.
Succinct note-taking to ensure success of further panel or group reviews of
candidates.
Staying in control Managing the candidate to ensure focus on specifics and objectives.
Ensuring successful achievement of interviewing objectives including time
objectives.
Evaluating Consistent evaluation of relevant candidates competencies.
Ensuring that candidates attitude matches company culture and values.
Accountability
structures
Incorporating ways to improve and sustain high- and consistent-levels of
interviewing throughout organisation.
Appraising and improving interviewing process and deliverables - objectives,
interviewers, interviewing approaches and experience, review and
evaluation of candidates including success metrics e.g. rate of success with
hired candidates.
8/14/2019 Overview of Leaderonomics 2010 Offerings
34/49
23*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Leading Across Boundaries
Duration
2 days
Objective(s)The world has changed dramatically over the past decade. In these turbulent times, the competitive
landscape too is undergoing massive change, as the financial crisis continues to unfold and
companies re-evaluate their strategies. This programme gives participants:
i. An overview of the changing times;ii. A framework that can be used to ensure that the global mindset becomes an integrated
part of the company, starting with its leaders and flowing to its employees;
iii. An overview of new forms of collaboration that are taking place and how to assess thepotential returns from such initiatives.
Who should attendSenior leaders who are interested in having a better grasp of the changes that have taken place in
the global market environment.
Course descriptionThis course is designed to develop your global orientation and business acumen, as well as cultivate
a deeper understanding of the use of financial metrics in measuring collaborative outcomes. It
includes simulations, role playing activities, and interactive workshops to give you hands on
experience, helping you become an effective strategist and change driver in your organisation.
Course outline
Module Learning Objectives
Being Global Having an overview of Change and its importance in todays
circumstances
Setting participants mindset ready to embrace change
Formulation of a global mindset begins with observation of the world
Guest speaker Insights
from an entrepreneur/
leader
Learning from the experiences of how a successful leader managed
changed through collaboration and globalization
Enhancing Business
Acumen
Applying the knowledge and tools of observation and insights into the
real world
8/14/2019 Overview of Leaderonomics 2010 Offerings
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24*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
How to Observe & Lead Providing practical example of why having a global mindset does not
come automatically but requires investment of time and resources
Taking Insights &
Developing Peripheral
vision & strategy
Learning about a company and its CEO faced with similar issues of
driving strategic change by observing what is happening in the world
and making strategic decisions
Observing the Changing
Model of Competition vs.
Collaboration
Understanding the meaning and importance of collaboration
Appreciating the changing dynamics of the business models in the
world
Collaboration via
Technology
Ensuring participants understand the inter-connectivity and the
leverage enabled by the usage of technology
Learning from your
observations and insights
Using Kolb Learning cycle to understand how people learn best
Practice model on how to translate insights and observations into
learning and execution
8/14/2019 Overview of Leaderonomics 2010 Offerings
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25*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Mentoring & Coaching
Duration1 day, extendable to 2 days
Objective(s)You want to delegate but just cant seem to find the right person? Successful delegation and
empowerment relies on effective mentoring and coaching. This course equips you with:
i. A clear understanding of the different roles mentors and coaches play;ii. Understanding of the barrier to learning and how to overcome them;iii. Methods by which you can help your mentees & coachees develop and grow; andiv. Tools to increase the companys competitive advantage by realising the full potential of
your employees.
Who should attendManagers, supervisors, or team leaders who have difficulty realising the full potential of their diverse
teams.
Course description
This programme is designed to develop your mentoring and coaching skills so that you become avehicle for developing your companys resources to achieve their full potential. It includes
simulations, role-playing activities, and interactive workshops.
Course outline
Module Learning objective(s)
Whats the difference? Learning the differences between mentoring & coaching
To mentor or to coach? Learning when & who you should mentor vs coach
What is perfect? Identifying the essential attributes of good mentors & coaches
Hide your imperfections Ensuring that mentees and coachees do not pick up your bad habits
and only learn what you want them to learn
Tools
How the brain works
Formalising
To support or to
challenge
Goodbye power distance
Shaping culture
Motivation
Methods to develop mentoring and coaching skills
Having basic understanding of how people learn
Learning to change existing structure to strengthen mentoring and
coaching in the work place
Striking the balance between being supportive of mentees and
coachees yet, challenging them to greater heights
How to overcome communication barriers arising from power distance
between mentor and mentee
How to get buy-in from mentees and coachees
Keeping mentees enthusiastic
Action plan Ensuring that lessons are applied to specific working environments
8/14/2019 Overview of Leaderonomics 2010 Offerings
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26*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Presentation Skills
Duration1 day or 2 days, depending on practice applications
Objective(s)Giving presentations is regarded one of the most stress inducing activities we engage in. Yet,
presentations are an inevitable part of corporate life. This course teaches you to:
i. Connect with your audience no matter who they are;ii. Enhance the delivery style of your presentation; andiii. How best to structure your presentation to fit your content & purpose.
Who should attendThose who have to: (i) Impart knowledge, (ii) Seek employee engagement; (iii) Influence senior
management; (iv) Sell an idea; and (v) Impress clients.
Course descriptionThis course is designed to improve your planning and delivery skills when presenting to both small &
large audiences. It includes simulations, role-playing activities, and interactive workshops. It also
gives you the opportunity to gain practical experience in giving great presentations.
Course outline
Module Learning Objectives
Understanding audience
differences
7 subconscious desires
Categorise your audience
6 assumptions
7 secrets of all effective
presenters
Adapting communication styles according to your audience
Identify inherent human needs that lead to specific behaviours
Getting all members of your audience to buy into your presentation
Learning to connect with your audience
Taking a body of information & structuring it in a comprehensive manner
Delivery
Physiological congruence
& gestures
Build credibility
Consciousness of non-verbal messages communicated
How to convince your audience that you know what youre talking about
Programme design
Presentation structure
Tools
Know what youre trying to achieve - knowledge, attitude, skills
Adapt presentation according to audience
Brainstorming & filter out unsuitable ideas
Identify the best flow to fit your presentation
How to use tools to improve your presentation
Practice Having real life experience of presenting to prepare you for the real thing
12 commandments Rules of thumb for all great presentations
8/14/2019 Overview of Leaderonomics 2010 Offerings
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27*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Problem Solving
Duration
2 days
Objective(s)Do you ever feel like youre always running about putting out fires but the problem never really gets
solved? This course teaches you:
i. To recognise the difference between symptoms and the root of problems;ii. How to look at issues objectively; andiii. How to organise your thoughts in a structured manner;
Who should attendJunior and senior management who want to effectively tackle the root of their problems.
Course descriptionThis course is designed to provide you with a framework to organise your seemingly random
thoughts. It includes simulations, role-playing activities, case studies, and interactive workshops. You
will also have the opportunity to gain practical experience and receive constructive feedback.
Course outline
Module Learning Objectives
What lies beneath? Identifying the underlying issue and knowing what outcomes are desired
Baby steps Learning the different stages in systematic problems solving to achieve
desired outcomes
Complexity & your
brain
Categorising random thoughts into a comprehensive framework
Logical structuring Breaking complex problems into manageable chunks
Tying in relationships between different components of the argument
Uncovering implicit assumptions
SCQA Case study Learning to dissect a case study into 4 stages according to the SCQA process
Presenting your case Rearranging the S C Q A progression to solicit the highest amount of
attention
Getting to the crux of the matter communicating messages succinctly
Inductive vs
Deductive
Learning the different ways in which conclusions are formed
6 thinking hats Learning the different angles that one issue can have
Questioning tools Asking the right questions to get to the heart of the matter
8/14/2019 Overview of Leaderonomics 2010 Offerings
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28*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Project Management
Duration
2 days
Objective(s)Ever been given a project so complex that you dont know where to start? This course teaches you
to:
i. Ensure successful and timely delivery of projects no matter how complex;ii. Recognise the necessary elements in obtaining engagement from team members; andiii. Ensure the sustainability of projects implemented.
Who should attendProject managers, managers, senior executives, and junior executives with the potential to be
project managers.
Course descriptionThis course is designed to ensure that you are not overwhelmed by major projects. It provides you
with a framework to dissect all projects and tackle the various stages piecemeal. It includessimulations, case studies, and interactive workshops. It also gives you the opportunity to have
practical experience in project management.
Course outline
Module Learning Objectives
Your role Understanding the role of a project manager
Definition Ensuring that every team member has the same vision and end result in
mind
Identifying issue at handHaving a clear idea of the tasks that need to be completed to achieve
success
Who & how? Getting commitment from team members
Having a clear idea of how the project would come together as a team
Using Gantt charts to ensure detailed planning and monitor deliverables of
team members
Having a clear priority of tasks that need to be executed
Strategies of
execution
Using traffic light & toll gate principles to identify successful areas and high
risk areas that need urgent attention
Managing communication between team members
Ensuring that delegated responsibilities are being fulfilled
Monitoring Learning to ensure that project implemented is sustainable
8/14/2019 Overview of Leaderonomics 2010 Offerings
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29*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Reflective Leadership
Duration1 day, ideally conducted away from corporate settings
Objective(s)Amidst the ever increasing responsibilities and urgency in meeting deadlines, it is easy to lose track
of the bigger picture. The obsession with speed can come at the cost of consistency in direction,
both at the personal, as well as the corporate level. Many leaders no longer have time to stop and
think. Yet, thinking is the one key ingredient that is sorely lacking in many leaders today. This
programme teaches you how to:
i. Remain mindful when responding to the changing demands in the workplace;ii. Ensure that all decisions, both major and minor, are purpose-driven and vision-led; andiii. Continuously play a proactive role in your own personal development.
Who should attendLeaders who identify with the problem of losing sight of the end goal due to the inevitable need to
cope with the multitude of daily issues.
Course description
The importance of thinking should be underestimated. This programme places much emphasis on
reflection and contemplation. It forces you to revisit your past, your values, and your beliefs before
shifting the focus to long-term goals and visions that you may have somewhat lost along the way.
Course outline
Module Learning Objectives
Self & past Appreciating how the past inevitably shapes your character, personality,
attitude towards work and other people, and your motivations
Life patterns Identifying areas in your life that need to be changed including your physical
wellbeing, emotional health, organisation of time and personal resources,
intellectual development, and they way you handle important relationships
Understanding the importance of getting your own life in order before trying
to fix other issues
Personal vision &
director
Identifying your goals and mission
Clarifying values that are truly important to you in the long run
Organisational vision
& director
Understanding corporate vision and correcting any misconceptions of the
corporate vision
Identifying your role in the organisational big picture
Leadership style &
role
Understanding your current leadership style and the challenges currently
faced as a leader
Identifying your development areas and coming up with a plan to ensure
that those areas are addressed
8/14/2019 Overview of Leaderonomics 2010 Offerings
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30*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Role Modelling A Talent Management Culture
Duration2 days
Objective(s)In todays ever increasingly competitive environment, you need the best talent to help your
organisation win. Having a comprehensive talent strategy allows you to attract, develop, and retain
the best talent. All leading organisations recognise the importance of having the best talent and
leveraging that talent pool to achieve common organisational goals. Organisations with world class
talent perform at world-class levels. The desired outcomes of this course include ensuring that you:
i. Appreciate the importance of taking talent management seriously;ii. Understand the numerous components involved in executing talent management
seamlessly and holistically; and
iii. Undertake action plans to ensure that your organisation moves towards a talentdevelopment culture.
Who should attendManagers who play a crucial role in ensuring that the development needs of their talent are properly
fulfilled.
Course descriptionThis course stresses the importance of playing an active role in talent development. It teaches you to
apply appropriate development options to develop your talent pool and develop action plans to
enhance the commitment to your role of becoming a talent development-oriented leader. It
includes simulations, role playing activities, and interactive workshops to give you hands on
experience, helping you become an effective change driver in your organisation.
Course outline
Module Learning Objectives
Why talent
management?
Appreciating the importance of talent development using illustrations of
leading global organisations
Challenges in talent
management
Introducing major hindrances to effective talent development
Learning basic steps to overcome obstacles to holistic talent
development
4 central elements in Understanding the essential elements in ensuring a complete and
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31*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
talent management effective talent management ecosystem
What is talent? Learning the essential criteria that enable managers to:
i. Identify suitable candidates for critical positions;ii. Give employees targeted learning and development
experiences; andiii. Adopt more effective Rewards Treatment.
Spotting potential Ensuring that you are able to be sharp in spotting potential (possibly
hidden) in your employees
Role models Learning to model after great leaders who dedicate their lives to talent
management and development
Your role Identifying development opportunities or projects for your talent to
grow, ensuring your talent attends learning programmes (functional,
leadership and management) and talent development activities
Creating a talent
factory
Using the experiences of P&G and HSBC to understand some necessary
pre-requisites in building a talent factory
4 steps to driving talent
management success
Ensuring that talent management encompasses:
i. Talent programmes;ii. Systems and structures;iii. Leadership commitment; andiv. Culture
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32*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Sales Force Effectiveness
Duration2 days
Objective(s)The effectiveness of your sales force can have major implications on your bottom line & top line.
How do you ensure that they are doing it right? This course teaches your sales people how to:
i. Effectively initiate and sustain customer relationships that win sales;ii. Analyse marketing dynamics in sales territories;iii. Tailor the marketing mix according to individual groups of clients; andiv. Optimise the resources allocated them.
Who should attendSales people, those who need to manage sales people, and those who want a better understanding
of how to sell effectively.
Course descriptionThis programme tackles the sales process holistically from deciding when to approach which
customers to approaching the customers and effectively managing relationships after contact has
been made. Participants will learn how to utilise frameworks to increase sales force effectiveness.
The programme includes pre-course work, simulations, role playing activities, and interactive
workshops to give you practical experience.
Course outline
Module Lesson(s)
Know your product Grasping the importance of having in-depth knowledge of your products
How to ensure that you have the necessary knowledge and resources to sell
your product
Understanding
market dynamics
Appreciating the pitfalls of one-size-fits-all marketing strategies
Learning how to gain insight into customer needs
Understanding the importance of knowing your competitors and learning tocapitalise on your competitive advantages
Customer selection Targeting the right customers
Optimising customer targeting by aligning it with your organisations market
positioning
Planning tools Preparing before a sales call to ensure effectiveness
Staying in control Following a process of effective actions during sales call
Alignment with
customers
Aligning your companys core competencies with customer needs
Learning to recommend the right products to customers
Managing
relationships
Ensuring that appropriate steps are taken manage after sales visits
Managing customer expectations
Conflict resolution skills to handle difficult customers
8/14/2019 Overview of Leaderonomics 2010 Offerings
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33*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Self Awareness - MBTI1
Duration
1 day
Objective(s)Differences are often a source of misunderstanding. Ever have trouble understanding why people
behave the way they do? Ever wonder what it is youd do best? This course teaches you how to use
MBTI to:
i. Harness your strengths and use them to your advantage;ii. Promote teamwork;iii. Adapt your communication & leadership styles according to who youre dealing with.
Who should attendAnyone wanting to discover what it is they are best at doing, managers who want to get the best out
of their employees, and project managers who rely heavily on teamwork to achieve success.
Course description
This course begins with a self-administered questionnaire that allows you to identify your uniquegifts, natural strengths, and potential areas for growth. It includes simulations, role-playing activities,
and interactive workshops that help reinforce your profile and teach you how best to adapt to
differences.
Course outline
Module Learning Objective(s)Who am I? Identifying your own preferences
Identifying your natural strengths
Maximising personal effectiveness
Knowing individual susceptibilities and common coping strategies
Who are you? Understanding the strengths and weaknesses of each preferenceReducing conflict by adapting your communication style when dealing with people
of different profiles
Who are we? Understanding how a team with different preferences can gelAllocating tasks to maximise the learning curve
Learning to use diversity to help your team/company win
1Myres-Briggs Type Indicator
8/14/2019 Overview of Leaderonomics 2010 Offerings
45/49
34*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Six Sigma Awareness Course
Duration
1 day
Objective(s)People and organisations that become complacent and settle for mediocrity are eventually
overtaken by their more aggressive competitors. This course teaches you how to use Six Sigma to:
i. Restructure business processes;ii. Align operations to customer needs; andiii. Improve profit margin.
Who should attendSenior managers, managers, and supervisors who are passionate about changing the company for
the better and executives who feel compelled to contribute positively to organisational reforms.
Course descriptionOnce upon a time, your company was a lean mean fighting machine. But over time, it has gotten fat,
inefficient, and ineffective. Worse, youve stopped noticing it progressively getting even fatter. Thiscourse is designed to help you spot inefficiencies. It provides you with a comprehensive framework
to improve business processes and eliminate wastage.
You will learn the application of templates, improvement tools and methods. The programme
includes simulations, role playing activities, and interactive workshops to give you practical
experience.
Course outline
Module
Learning Objective(s)
Basics Understanding the significance of Six SigmaLearning how leading global organisations improved processes with Six Sigma
Beginnings Learning the importance of being customer and quality focussedLearning from others mistakes
Six Sigma vs other quality programmes
DMAIC Using a 5-step process to dissect issuesImplementation Critical success factors involved in successful implementation
Learning how to integrate Six Sigma theories in your organisations performance
Prioritising projects to select and execute
Six Sigma in action Understanding how Six Sigma applies in manufacturing, transactional, and services
8/14/2019 Overview of Leaderonomics 2010 Offerings
46/49
35*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Strategic Marketing
Duration2 days
Objective(s)In todays ever so challenging business environment, it is crucial that your company moves in
tandem with market needs & demands. This course teaches you how to:
i. Identify opportunities for delivering superior value to customers;ii. Position your organisations brands & offerings in the marketplace to ensure that there
is a match between your companys capabilities & market opportunities;
iii. Appreciate the potential benefits arising from collaborating with your suppliers,competitors, or even other firms; and
iv. Formulate comprehensive marketing plans and implement them.Who should attendMarketing managers and decision makers who are responsible for charting the direction of your
organisation.
Course descriptionThis programme enables you to understand how successful companies strategies are guided by in-
depth understanding of markets and competition. You will be given case studies to analyse prior tothe commencement of this course. It also includes simulations, role playing activities, and interactive
workshops to give you practical experience.
Course outline
Module Lesson(s)
Introduction Understanding the premise of strategic marketing management
Appreciating the importance of understanding market vision, structure, and
analysis
Applying principles of market targeting & strategic positioning
Discussing case
studies
Identifying the key success factors behind successful marketing strategies
and learning from others mistakes
Ensuring that lessons learnt from case studies are applied when you
formulate your companys own marketing plan
Developing a
marketing plan
Learning to conduct research to identify and analyse market opportunities
Using SWOT analysis to identify your companys competitive advantage
Developing marketing strategies to achi