“Overcoming Obstacles” Gifts, Gaps and Gaffes: A Third Sector Perspective Simon Humphreys Scott Meredith.

“Overcoming Obstacles”

Gifts, Gaps and Gaffes: A Third Sector Perspective

Simon HumphreysScott Meredith

Introductions

Turning Point Scotland Services in Perth

Who we areHow we originated in PerthWhat we doWhat we will talk about

OWN

Help you to

Gifts

Multi Disciplinary Working

Access External Professionals

Utilise their Expertise

Honesty (Difficult Conversations)

Maintaining good Grades (CI)

Gifts

Use of Tools

PATH – Planning Alternative Tomorrows with Hope

Risk Management Meetings

Remaining Person Centred

Outcome Measuring Tools

GiftsPromoting Community Presence

Work Placements – BHF, Greyhound Rescue, Bikestation, Stagecoach

Opportunities – TPS Connects, LDAS, Citizenship, Housing Forums

Socialising – Disco’s, brunch club, SU led day trips, garden project

Gaps (we can plug)

Our own levels of knowledge and expertise:Observation

VigilanceRecording

Understanding

Other professionals knowledge of the individual and offending behaviour

Our own expectationsConsistency

Experience (proven)Local Knowledge

JIT – 22 Key Service Model CharacteristicsInspecting Bodies Standards

Keeping People Engaged

…and the gaps we can’t!

• Recreating a hospital environment• 24/7 support for a 25 hrs/p/week package• Responses and actions from others• Involvement of Third Sector in planning future

provision: i.e. TPS involvement in Low Moss Public Social Partnership.

• Funding – SDS, block contracts.

….there’s also gaps that we create.

By not fully informing service users or not fully addressing a difficult issue we can create ambiguity or create a gap that a service user can fill.

Gaffes

- Starting Dates could not be adhered to, being honest about this

- The support worker who asked the service users if he could go for a ciggie

- The support worker who phoned to ask where he would meet the service user.

- Forgetting to inform the Care Inspectorate of a change in e-mail addresses.

- Lack of research prior to community based event.

Asking for help

“You don’t get if you don’t ask” It’s Good Practice A Plea An invitation

Questions…

….and thank you.

[email protected]

[email protected]