OV-chipcard UITP Urban Transport Benchmark Group, Visit, January 2006 Presentation and demonstration of the OV-chipcard system at the RET.

OV-chipcard

UITP Urban Transport Benchmark Group, Visit, January 2006

Presentation and demonstration of the

OV-chipcard system at the RET.

OV-chipcard

The OV-chipcard system

The new way of travelling in Dutch public transport starts in the RET metro system.

OV-chipcard

Program

Presentation

• Introduction

• The OV-chipcard

• Travelling with the OV-chipcard

• OV-chipcard assortment & travelling products

• Current status of the introduction

Demonstration

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Introduction

• June 2003:Development of hardware, software, processes and communication

Testprogrammes

• August - November 2005:Stations closed

• December 2005:Introduction of the OV-chipcard in the Rotterdam area:

RET : metro

Connexxion : busses in areas around Rotterdam

• Medio 2006:RET : busses and trams

NS : train, starting in Rotterdam area

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Important reason for the introduction of the OV-chipcard system: public safety in transport

• Improving the security in Rotterdam is one of the priorities of the local government.

• A closed metro system is the base for security management in public transport.

• Gates can only be opened using a valid ticket. Less incidents caused by fare-evaders.

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Advantages of the OV-chipcard for the PTO

RET• Less fare-evaders.

• Improve the security; less incidents and vandalism.• Management information.

• Easier for customers to use public transport.

National• Card integration in combination with tariff differentiation.

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The OV-chipcard

• The OV-chipcard is a plastic smart card with a chip inside.

• The OV-chipcard can be loaded with euro’s and travelling products.

• The chip and antenna inside the card are not visible.

• The chip works contactless; passengers can keep the card in their wallet or coat while checking in and out.

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Advantages of the OV-chipcard for customers

• Easy– card is contactless and can be used in all the Dutch public transport modes – not necessary to think about ‘zones’ and ‘strippen’ (= difficult part of current tariff system)

• Fair– difficult to travel without having paid because of the gates (closed system) – fare is calculated exactly; tariff per distance travelled

• Smart– OV-chipcard calculates the exact fare– PTO has information which makes it easier to respond to customer demand

• Safe– difficult to travel without having paid because of the closed system – less fare-evaders, means less incidents and vandalism

• Quick– check-in and check-out is faster using an OV-chipcard – autoload is possible

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Travelling with the OV-chipcard

1. LoadEuro’s: for ‘specify while travelling’ principle.

Travelling products: pre-paid products.

2. Check-inStarting a journey you have to do a check-in using the card reader.

Signals confirm a right check-in.

3. Check-outAt the end of a trip you have to do a check-out.

Signals confirm a right check-out.

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• OV-chipcards & travelling products (1)

• Personalised OV-chipcard – personalised because name, date of birth and photo are printed

– can be loaded with euro’s and all travelling products (incl. passes)

– easy to block when lost or stolen

– available via an application form; several days delivery time

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• OV-chipcards & travelling products (2)

• Anonymous OV-chipcard – can be used by more than one passenger; but not at the same moment

– can be loaded with euro’s and non-personalised products

– can be used directly after sales

• Disposable OV-chipcard – non-personalised, non-plastic card

– validity of the card is equal to validity of the product on the card

– not reloadable

– can be used directly after sales

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OV-chipcards & travelling products (3)

• Euro’s (easy trip)– available on all reloadable cards

– pay per distance travelled

– loading is possible at ‘ticket vending machines’, ‘add value machines’ and RET sales offices at metrostations

– autoload is available on the personalised card

• Travelling products – season passes available on personalised OV-chipcards

– for the time being the current zone-system is used for the season passes

– daypasses and single ride tickets are available in TVM, AVM and sales offices

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Entering the stations

• OV-chipcard– card readers

(separate or integrated in a gate)

• Paper ticket which has to be stamped– yellow top box

• Paper ticket which is already validated – blue bottom box

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Demonstration in the metro system

• Ticket Vending Machine– load personalised and anonymous cards – buy anonymous cards – buy disposable cards in combination with a product– read the OV-chipcard and print last 10 transactions – pay with Chipknip, Pin, Maestro, Mastercard, Visa and coins

• Add Value Machine– load personalised and anonymous cards– read the OV-chipcard and print last 10 transactions – pay with Chipknip, Pin, Maestro, Mastercard and Visa

• Gate– check-in and check-out

• Card Reader – check-in and check-out