Outcomes presentation

An Introduction to Outcomes:

Robert M. Penna, Ph.D.Author: The Nonprofit Outcomes Toolbox

2

Today’s topics:1. An Introduction to Outcomes

a) Placing Outcomes in a Historical Contexti. What has the nonprofit sector traditionally focused upon?

b) What are “Outcomes”?c) The Language of Outcomesd) What Makes an “Outcomes Approach” Different? e) Three Essential Changes in Thinking f) The Characteristics of a Good Outcomeg) The Outcomes Statement

i. What is it?ii. Why use it?

2. An Introduction to Outcome Frameworks: the view from 30,000 feet a) Tools for Planning b) Tools for Tracking & Managing c) Tools for Reporting d) Tools for Learning & Assessment

3. Building An Outcomes Tree

3

In the beginning…

“Do you wish to be anonymous?”

“I wish to be left alone!”

4

“Assessment” in the 20th Century

1. Doing the “Good Work”

2. The “Field of Dreams” perspective

3. The New Deal and the Dawn of Counting

4. The 60’s to the 70’s: Service Units and more Counting

5. The 70’s and 80’s: Being “Accountable,” and Living In Compliance

5

Things are changing

Government, Nonprofits, & NGOs vs. the Rest of the World

6

Finally, even the nonprofit caboose….

7

Where things stand today: investors increasingly asking for it, but

Using outcomes correctlyNot using outcomes, or not doing it correctly

8

So, what isis an “outcome”?

9

The “Language” of Outcomes

نتائج

Processus

השפע ת

Ingresso

Επιπτώσεις

Väljund

10

What makes an “outcomes approach” different?

11

The Problem Approach

12

The Activity Approach

13

The Process Approach…

14

The Vision Approach…

15

The Outcomes Approach

16

Compare this……

17

To this…. What’s different??

18

Even better…..

19

Three Changes in Thinking

1. From Funder to Investor

2. From Activity to Effectiveness

3. From Services to Change The BACKS Measures

20

The Characteristics of a Good Outcome Are some outcomes “better” than others? What does a “good” outcome look like?

Positive Improvement Meaningful Sustainable Bound in Time Bound in Number Narrowly Focused and “Doable” (with a stretch!) Measurable

Clearly Definable Discernable…can be “evinced” Quantifiable…according to an agreed-upon scale!

Verifiable

21

The “Outcomes Statement”

What is it?Why Use it?

22

An Introduction to “Outcomes Tools”:a view from 30,000 feet….. What are “outcome tools”? 4 sets:

Tools for Planning Tools for Tracking & Managing Tools for Reporting Tools for Learning & Assessment

23

Tools for Planning

You Get What You Measure A Common Outcomes Framework

24

Tools for Tracking and Managing The Logic Model RBA TOP GTO TRI Outcomes Management Results Mapping

25

Snapshot: The Logic Model

32

26

A Detailed Logic Model

33

27

But it gets tricky when….

28

Snapshot: Results-Based Accountability

42

29

Snapshot: TOP

Targeting Outcomes of Programs (TOP) Model

KASA:K = KnowledgeA = AttitudeS = SkillA = Aspiration

Program Development(Goals/Objectives)

SEEC:S = SocialE = EconomicE = EnvironmentalC = Conditions

SEEC

PracticesKASA

Reactions

ParticipationActivities

Resources

Program Performance(Evaluation Measures)

ResourcesActivities

Participation

ReactionsKASA

PracticesSEEC

Source: Claude Bennett & Kay Rockwell, 1994

30

Snapshot: GTO

31

Snapshot: TRI/Outcomes Management

32

Snapshot: Results Mapping

MLS7

MLS6

ACT5 > LEV5

MLS4

ACT3 > LEV3

ACT2 > LEV2

ACT1 > LEV138

33

Snapshot: A Balanced Scorecard

34

Building Your Outcomes Tree

Outcome

Performance Targets

Milestones

35

Thanks!