We are a family company Twenty eight years ago, opening a care home did not figure on my career path, or my wife Ann’s. Then our daughter Laura was born, and we were told: “She’s mentally handicapped, might live, might not – we don’t really know and by the way, good luck…”. Over the years, fighting to get the best for Laura has given us an insight into the world of care. As parents like us know, the system discriminates against people with learning disabilities and challenging behaviour, as choice tends to be determined by the authorities, who are invariably overspent. We were increasingly struck by the lack of suitable facilities nationwide for adults, finding them bleak, institutional and unwelcoming. We formed Home from Home Care when we took a break from property restoration. We had attended a seminar with the principal of Laura’s college, and his message was stark: “You need to think seriously about where your children will go from here. There is very little out there for them. Like other parents before you, you may find that the only solution is to create it yourselves…” As parents, we feel a heavy responsibility to live up to our ideals for the company. We believe that the quality of each home is vital. It should be homely and non- institutional, yet professionally managed to ensure best practice and transparency. The uncompromising layout and high-quality finishes reflect our belief that residents respond positively to their surroundings. Likewise, they respond to being supported by motivated and well trained staff who, in turn, feel valued by their exceptional working environment. Are we ambitious? Yes. Our aim is to be the best care home provider for its client group, and that over time we should extend our range of services to be more embracing. And Laura? She has enjoyed being the centre of attention at the opening of our homes, where she is recognised as the catalyst that has made Home from Home Care a reality. OUR STORY www.homefromhomecare.com
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Transcript
We are a family company
Twenty eight years ago, opening a care home did not
figure on my career path, or my wife Ann’s. Then our
daughter Laura was born, and we were told:
“She’s mentally handicapped, might live, might not –
we don’t really know and by the way, good luck…”.
Over the years, fighting to get the best for Laura has
given us an insight into the world of care. As parents
like us know, the system discriminates against people
with learning disabilities and challenging behaviour, as
choice tends to be determined by the authorities, who
are invariably overspent. We were increasingly struck
by the lack of suitable facilities nationwide for adults,
finding them bleak, institutional and unwelcoming.
We formed Home from Home Care when we took a break from property restoration. We had attended a
seminar with the principal of Laura’s college, and his message was stark: “You need to think seriously about
where your children will go from here. There is very little out there for them. Like other parents before you, you
may find that the only solution is to create it yourselves…”
As parents, we feel a heavy responsibility to live up to
our ideals for the company. We believe that the quality
of each home is vital. It should be homely and non-
institutional, yet professionally managed to ensure
best practice and transparency. The uncompromising
layout and high-quality finishes reflect our belief that
residents respond positively to their surroundings.
Likewise, they respond to being supported by
motivated and well trained staff who, in turn, feel
valued by their exceptional working environment.
Are we ambitious? Yes. Our aim is to be the best care
home provider for its client group, and that over time
we should extend our range of services to be more
embracing.
And Laura? She has enjoyed being the centre of
attention at the opening of our homes, where she is
recognised as the catalyst that has made Home from
Home Care a reality.
OUR STORY
www.homefromhomecare.com
A person centred approach
At Home from Home Care, our fundamental aim is to provide a needs-led service to young people and adults
with a learning disability and complex behavioural support needs.
We recognise and celebrate the uniqueness of every individual by adopting a person centred approach that
fosters self awareness, personal growth and gives each person the strongest voice with regards to decision
making and lifestyle choices.
Our service aims to provide a supportive living environment that allows each individual to develop at their
own pace and make choices that fulfil personal dreams and aspirations.
Key values and objectives
• Everybody has the right to be treated with respect and is encouraged to express their individuality.
• Everybody is supported in a non-judgmental way based on the key principles of anti-discriminatory
practice.
• Everybody has a person centred plan that reflects their choices, dreams and aspirations.
• Each individual’s plan has meaningful and achievable goals.
• Self advocacy is actively encouraged to enable individuals to have a say in the running of their home and
their life.
• Each individual is supported to access local facilities and wider community resources in the spirit of social
inclusion.
• All staff members are valued, and central to the support and delivery of our service. They receive regular
training to ensure and maintain an exemplary standard of service
• A ‘whistle blower’s’ policy supports staff in following the procedures as set down by POVA (Protection Of
Vulnerable Adults).
• Our physical intervention policy is based on a behavioural support strategy accredited by BILD – SCIPr-UK.
• We work with all purchasers of our service in the spirit of partnership, openness and accountability.
• The individual knowledge of carers is recognised and their involvement actively encouraged in achieving
our objectives.
MISSION STATEMENT
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OUR PHILOSOPHY
For us, the key word is yours, not ours
At Home From Home Care we provide a bespoke support package for every individual.
For too long, people with learning disabilities have been afforded services based on a subjective interpretation
of what we think they need, resulting in many being forced to live within a service environment that does not
reflect their hopes for the future.
This is especially so where individuals have a severe learning disability and attendant intensive support needs
or a moderate learning disability and difficult, sometimes anti-social, behaviour.
In these situations, young people are especially vulnerable. Many have seen much of their formative years
taken away from them by placements where an ill-considered mix of individuals, coupled with low-staffing
ratios, has created in-house activities largely inappropriate for young adults.
At Home From Home Care we adapt our services to meet the individual’s needs, hopes and aspirations. We
achieve this by listening to what carers and, more importantly, the residents want.
We offer residents the opportunity to live with like-minded individuals and enjoy the company and support of
staff with a wide range of skills, in a typical home environment based in the community but offering high levels
of support in a flexible manner.
With access to activities appropriate to their age group, our residents are able to enjoy wider community
resources like any other person. This enables carers to see their son or daughter given every opportunity to
achieve their full potential in a safe and supportive environment.
Most adults move out of the family home and into shared accommodation, and this is no different for some
people with learning disabilities who prefer to live with others from their peer group.
We believe this opportunity should be available to all of our residents as a stepping stone to greater
independence.
We continue to recognise that each person in our service is an individual. With that in mind, Home From
Home Care offers homes for small groups of people, and is developing more independent accommodation,
offering appropriate staffing ratios.
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OUR SERVICE
We recognise and celebrate the uniqueness of every individual
Our service is based on recognising and celebrating the uniqueness of every individual we support. It is
delivered using a series of plans which are personalised to meet the needs of the individuals we support.
These are ‘living’ documents which grow and develop with the person to ensure they constantly reflect their
current needs.
Individual Assessment
When an individual is referred to us, our first step is to undertake a free, in-depth assessment to determine if
we can meet their needs within our service.
Care Plan
Once the individual is happy with our service, we identify how we will meet their needs by developing a care
plan in partnership with them, their carers and the referring and purchasing bodies. This incorporates health,
independent living skills, personal safety, communication, equal opportunities and behaviour management.
Daily Support Plan
This is developed from the care plan and contains details of structured and unstructured time on a needs-led
basis. It covers vocational, occupational, recreational and educational elements. It may also include accessing
local college courses, work placements (voluntary or paid), gardening, home maintenance, home-based
learning such as NVQ qualifications or perhaps activities such as painting, sculpture and crafts.
Health Action Plan
The initial plan is developed at the same time as the daily support plan to ensure all the health needs of
individual are being addressed.
Person Centred Plan
Everybody will have a person centred plan that reflects their choices, dreams and aspirations, through
meaningful and achievable goals. To facilitate this, a ‘circle of support’ may be used to help them remain
central to the decision making process. This group should include anyone who has an important role in the
individual’s life; family, close friends and professionals, such as social workers and speech therapists. Their
varying degrees of knowledge about the individual ensures that objective decision-making is achieved which
reflects the person’s wishes.
Key Worker
Each individual has an assigned key worker who is ‘matched’ on the basis of shared interests and agreed
developmental objectives. Their role is to support the person to reach and maintain their goals.
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OUR MANAGEMENT
A dynamic management team
Our management team oversees all aspects of home management, care and staff development. They are
staunch proponents of equal rights for people with a learning disability and have a high level of expertise
and depth of knowledge. Highly regarded in their field, they are particularly experienced in working for
people with a learning disability and additional intensive support needs. They are committed to fulfilling the
ethos of the company.
Home FromHomeCare Limitedwas founded in 2004 by two carers, Paul and Ann de Savary, with their son Hugo.
It was the difficulties that they encountered in supporting their daughter, Laura, in finding a suitable home
which encouraged them to undertake detailed research into this field. Recognising the lack of high quality
care, they developed their care concept of a stimulating environment where individuals could flourish. And
so Home From Home Care was born.
Paul (Managing Director), Ann (Company Secretary) and Hugo (Property Director) manage the business and
financial aspects of the company, and oversee the acquisition and renovation of new care homes. Their
dynamic approach has attracted qualified and experienced staff who recognise the opportunity this unique
venture offers to fulfil their own potential and aspirations, and those of the people they support.
Sally Raynor, Operations Director, has 20 years experience in the care field. She was area manager for
Learning Disabilities services in Boston, Lincolnshire, responsible for the implementation of Valuing People
principles and contract management of private service providers. She has a BA(Hons.) in psychology,
certificate and diploma in the Management of Health and Social Services. Sally is responsible for coordinating
and overseeing our current service provision, and for the development of future services.
Gail Maclachlan-Gray, Business Development Manager, has over 20 years experience in Learning
Disabilities with Social Services. Manager of Bourne SEC, she progressed to Area Manager for Stamford and
later Grantham. Responsible for implementing the Joint Investment Programme for Lincolnshire, she has a
Diploma in Management Studies and is a natural leader with a proven record of achievement founded on
comprehensive experience; she is responsible for developing the company’s services.
Nikki Willerton, Recruitment and Training Manager, has 16 years experience in Learning Disabilities and
Mental Health for both private and public sector. Progressing to Local Manager for Spalding Learning
Disabilities, she is a Registered Manger and a Person Centred Planning Facilitator. Now specialising in
recruitment and training, she is coordinating the company’s training and recruitment policies to maximise the
quality of service delivery and staff retention.
Mick Bell, Home Manager responsible for Assessments, has worked in Learning Disabilities for 15 years,
progressing from support worker to Home Manager. A Registered Manager (NVQ 4), a SCIPr instructor and
a Person Centred Planning Facilitator, he has trained with the Institute of Applied Behavioural Analysis, and
develops Performance Service Reviews, Full Functional Analysis and Positive Behavioural Programmes
throughout the service.
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OUR STAFF
Investing in our care team
All new staff are registered with LDAF (Learning Disability Awards Framework) and undertake at least two
weeks of essential induction training prior to commencing work.
All staff undergo an enhanced disclosure check (includes checking against the POVA list) with the Criminal
Records Bureau to ensure their suitability to work with young people and vulnerable adults.
The essential training programme includes:
• An Introduction to Basic Care Practice
• Protection of Vulnerable Adults (POVA)
• Epilepsy and Autism Awareness Training
• Strategies for Crisis Intervention and Prevention (SCIPr-UK)*
• Promoting Equality and Diversity
• Risk Assessment Training
• Advocacy
• Makaton and Communications Skill
• Person Centred Planning
• Medication Training, Report and Recording
Statutory training includes:
• First Aid
• Health and Safety
• Fire Safety
• Moving and Handling
• Basic Food Hygiene
Advanced Training
• IABA Positive Behavioural interventions
• SCIPr-UK Assessor Training
Additionally, our staff undertake all the modules required by the Induction and Foundation levels of LDAF
leading to NVQ Level 2/3. They are also expected to maintain up-to-date records of their training
achievements and, to ensure high standards are maintained, all staff undertake regular refresher training
courses.
Staff to service user ratios
Appropriate staffing levels are based on the outcome of a comprehensive and in-depth needs led
assessment of the individual. Overnight, at least one waking and one sleep-in staff member is available in
each home. A maintenance team is also available.
The Home Manager will normally be available from 9am to 5pm. A team leader, a senior support worker and
the appropriate number of additional support workers are present on each shift. In addition to this, there is
always a senior member of staff available on-call.
*SCIPr-UK is an accredited form of behavioural strategies for physical interventions.
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An environment based on quality
We create harmonious environments by using exceptional
materials with attention to detail. We do not compromise
when we design and equip our homes, reflecting our
belief - and experience - that individuals respond to
quality surroundings and person centred care.
A Homely Atmosphere
We use natural materials and craftsman-made
products: solid oak doors, vibrant handmade ceramic
tiles and handcrafted timber kitchens. Blending the
original architectural style of each property with a
contemporary flavour creates a warm and homely
atmosphere that is non-institutional, and where the
spacious communal environment is balanced with
intimacy and privacy for each individual.
The Heart of the Home
The kitchen and dining room form the heart of each home. More than just an area for the residents and staff
to cook and eat together, we have created a communal space which encourages activity, communication
and integration.
Generous Living Space
Generous living accommodation and activity facilities
afford the individual an extensive and varied
environment in which to maximise their individuality.
These areas include living rooms, conservatories,
sensory rooms and activity rooms.
Personalised Bedrooms
Everybody has their own en-suite bedroom, which they
can personalise. Bedrooms designed for individuals
who use wheelchairs have wet rooms and ceiling-
based hoisting systems. Rooms can be adapted to
meet individuals requirements.
Accessible Locations
Location is an important factor when we create a new
home, as it is essential that individuals are able to
access village facilities.
OUR HOMES
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OUR HOMES
The Old HallChapel Road, Fiskerton, Lincolnshire LN3 4HD
Tel: 01522 595395 Fax: 01522 750016
The Old Hall in the village of Fiskerton, north east of Lincoln, offers
1:1 care for seven individuals in the 18 to 65 year age group. Two
bedrooms have been designed for individuals who use wheelchairs.
This charming old farm house and outbuildings underwent total
refurbishment and welcomed its first residents in May 2005. A
purpose-built sensory room and activity room were added in
March 2006.
Fiskerton is a typical Lincolnshire village enjoying a wide range of
local amenities. It has easy access to the picturesque
Lincolnshire Wolds and the popular seaside resorts of Skegness,
Ingoldmells and Cleethorpes. The beautiful and historic cathedral
city of Lincoln is just a few miles away.
The Hawthorns53 Station Road, Bardney, Lincolnshire LN3 5UD
Tel: 01526 399868 Fax: 01526 399801
The Hawthorns is in the village of Bardney, east of Lincoln and
offers 1:1 care for six individuals in the 18 to 65 year age group.
Two bedrooms have been designed for individuals who use
wheelchairs.
This attractive, double-fronted, detached Victorian villa has a
large private garden, secluded from the road by mature trees
and shrubbery. Following extensive refurbishment, we welcomed
our first residents in November 2005.
Bardney offers all of the facilities typical of a medium sized
village. Like the Old Hall, it has easy access to the picturesque
Lincolnshire Wolds and the popular seaside resorts of Skegness,
Ingoldmells and Cleethorpes. The beautiful and historic cathedral
city of Lincoln is just a few miles away.
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Cherry Tree Lodge34 Station Road, Ruskington, Sleaford, Lincolnshire NG34 9DA
Tel: 01526 830803 Fax: 01526 830595
Cherry Tree Lodge is in the village of Ruskington and offers 1:1 care
for six individuals in the 18 to 65 year age group. Three bedrooms
have been designed for individuals who use wheelchairs.
This spacious Victorian house has undergone thoughtful
restoration and extensive refurbishment, including the creation
of sensory and activity rooms. The home welcomed its first
residents in August 2006.
Ruskington is a large village, two miles from the town of Sleaford.
The village has a wide range of amenities including a garden
centre, pubs, cafés, restaurants and hairdressers. Like the Old
Hall, it has easy access to the picturesque Lincolnshire Wolds
and the popular seaside resorts of Skegness, Ingoldmells and
Cleethorpes. The beautiful and historic cathedral city of Lincoln is
just a few miles away.
The Old Vicarage48 Church Lane, Stallingborough, Grimsby DN41 8AA
Tel: 01472 882333 Fax: 01472 882891
The Old Vicarage in Stallingborough, North-East Lincolnshire
offers care for ten adults aged 18 – 65. This care is based on
individual assessments and includes 1:2 and 1:1 levels
appropriate to individual needs. Five bedrooms have been
designed for individuals who use wheelchairs.
This appealing old building, which stands in landscaped
grounds with a peaceful, rural outlook, opened in February
2007. The spacious accommodation includes sensory and
activity rooms, and four reception rooms.
The village offers a good range of local amenities, is close to
Grimsby and the M180 motorway. It also has easy access to the
picturesque Lincolnshire Wolds, the popular seaside resorts of
Cleethorpes and Bridlington and the city of Hull.
OUR HOMES
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Kirk House2 Lincoln Road, Dorrington, Lincoln LN4 3PT
Tel: 01526 833569 Fax: 01526 833945
Kirk House, in the village of Dorrington, has been designed as
two homes, one with five and one with six bedrooms. All
bedrooms are ensuite and suitable for people who use
wheelchairs. Care is based on person centred assessments
appropriate to individual needs.
The original Victorian house has been extended and sits in
mature landscaped grounds and overlooks the countryside. It
opened in September 2007 following a major development
programme. Each home has its own kitchen, dining room and
lounge and a separate building incorporates a sensory room,
activity room and training suite. Three independent studio flats
will be available during 2008.
Dorrington has a local pub and provides easy access to
Ruskington and Sleaford, the picturesque Lincolnshire Wolds
and the popular seaside resorts of Skegness, Ingoldmells and
Cleethorpes. The historic cathedral city of Lincoln is just a few