OurLocalExpert Exeter 12-13

Exeter 2012/13

Exeter2012/13

QUALITY LOCAL BUSINESSES YOU CAN TRUSTYou deserve quality and proper service, to get your job done right, first

time, at a fair price. We promote businesses who have been recommended

by YOU. We act on your feedback and exclude businesses we don’t have

confidence in. Because we live locally, we can apply integrity and local

knowledge to all feedback received.

LISTENING TO YOUHelp us keep this guide accurate. Tell us your experiences with the

businesses listed here, and tell us about other quality local businesses you

think we should feature. All readers providing feedback are entered into our

prize draw (see inside back cover) where you could win a tranquil retreat, a

fantastic meal for two, or top quality local meat.

MAKING IT EASY FOR YOUOur guide is available in this manageable printed guide, and it is also on the

internet. You can phone us, email us, tweet us, or contact us through our

website www.OurLocalExpert.co.uk

SUPPORTING THE LOCAL COMMUNITYLocal people who feel vulnerable have more confidence inviting a

recommended business into their house. Supporting local independent

businesses keeps local people employed, keeps our shops open and keeps

our area resilient against uncertainties in the global economy.

CARING FOR THE ENVIRONMENTWe believe in fresh local food which doesn’t need to be transported around

the world. We print on sustainably sourced paper using soya-based ink

(Brightsea Print Group, Exeter). We bank ethically.

believes in...

Please leave

testimonials about

quality local

businesses at:

Keep up to date with news and

special offers from recommended

local independent businesses:

[email protected]

01392 340304

@NickLocalExpert

Ask us for free additional copies of our Exeter guide,

our East Devon guide, or our Teignbridge/Torbay guide.

Published by Nicholas HallDesign and Print: The Brightsea Print Group

e

8. RSB Plumbing 07968 [email protected] plumbing and bathroom fitting, bathroom design and procurement available, free detailed quotation provided. All work is carried out carefully and to a high standard with long term reliability and performance in mind. Good at responding to enquiries and available for smaller tasks and for bathroom planning during evenings and Saturdays. Stuart Bland provides a 12 month guarantee on all workmanship and parts supplied. Recommended by reader who was ‘totally satisfied’.

Beauty

9. Natural Health and Healing RockbearePetrina Clarke Dip.ASK. IFHB. ICHT. NFSH.01404 822687 / 07967 143894www.NaturalHealthAndHealing.org.ukA wide range of skin care and anti-ageing treatments, body treatments, hair removal and pamper parties from qualified professional holistic health and beauty therapist. Confidential advice and treatment.

Bedroom Furniture, Bedroom FittingSee Carpenters, Interiors.

BlindsSee also Exeter Carpet Company (feature 33).

10. East Devon Blinds01395 273453 / 07957 591270www.eastdevonblinds.co.ukOffering a wide range of styles and fabric options, Martin Evans offers a convenient come-to-you service with free no-obligation quotes, free measuring and free fitting. For roller-blinds, vertical blinds, Venetian blinds (including wood), wood weave blinds, Roman blinds and conservatory blinds. Members of Trading Standards ‘Buy With Confidence’ scheme, also protecting your children and pets using BBSA Blind Cord Safety standards. ‘Very efficient, methodical and clean’, ‘really good quality.’

Brickwork Specialist, Bricklaying and PlasteringSee also POW Property Maintenance and Construction (feature 17).

11. Bryant Quality Building Ltd.01392 668672 / 07967 567874St Leonards-based Simon Bryant was recommended for his excellent workmanship. Decorative and ornamental brickwork, chimney repairs, arches. Repointing and replacement of damaged brickwork, Listed and conservation work. Simon’s quality service can be extended to include full project management of extensions and refurbishments using only trusted suppliers. City & Guilds qualified with over 15 years experience.

12. Matthew Down Building Services01392 969244 / 07966 392876Expert bricklaying and plastering including: garden walls; extensions; conservatory bases; patios; block paving; groundworks; stone walls; chimneys; chimney add-ons and more. NVQ Level 3 City & Guilds qualified. Competitive pricing as no VAT charged. All jobs considered.

BuildersSee also Bathrooms, Brickwork Specialist, Carpenters, Groundworks, Kitchens, Loft Conversions (for specialists), Plasterers, Roofing. For disabled adaptations, see Gozna Services (feature 121). For smaller jobs see Property Maintenance, Home Maintenance also Handyperson.

Cheaper does not mean better. The recession has resulted insome people quoting unrealistically low prices that cannot beachieved without cutting corners or by charging the customermore than originally quoted. All the businesses in Our LocalExpert have been recommended for quality, service and valuefor money.

13. Allison Building Services01392 861070 / 07710 [email protected] extensions, garage conversions, garden rooms and other larger jobs. Silverton-based Nigel Allison was recommended for ‘sympathetically renovating an old cottage whilst providing expert advice on keeping the original character’. Taking pride in their quality of work and never taking short cuts. Flexible to your needs, Nigel even promises “civilised workers”!

14. Building Devon Ltd.01392 340401 / 07817 707046 www.buildingdevon.co.ukIf you are looking to ‘improve not move’, Building Devon perform quality extensions, loft conversions, refurbishments and single-house new builds. Barry Webb and Jason Thomas are qualified carpenters plus specialists, who were recommended for the quality of their work. They offer constructive suggestions to help you find the best solutions to your needs, and specialise in eco-build when desired.

15. M B Davies Building Services Ltd.01392 678990 / 07940 [email protected] new build, one-off specifications, extensions and renovation work, including design if desired. Mark Davies and his professional team of 9 (plus specialists) offer reliability and experience, with a reputation built on attention to detail and a friendly, helpful approach. Renowned for completing jobs to their quoted price. NHBC guarantees on request.

More recommended Builders overleaf...

AccommodationFor indulgent Pilates Retreats (parties from 2 to 12), which caninclude Life Coaching, massage and full quality catering) seeBoswell Farm in tranquil Sidford (feature 150).

Accountancy, Tax & Self-Assessment

1. Redwoods Chartered Certified Accountants2 Clyst Works, Clyst Road, Topsham, EX3 0DB01392 877200www.redwoods-accountants.co.ukFriendly professional advice for businesses and individuals on all areas of tax, accounting and self-assessment. Free initial consultations. ‘They understood my needs quickly, saving me money, at a good price’. Easy access, free parking.

Aerials – TV & SatelliteFor integrated media with and without cabling, see Akitech Electrics (feature 111).

2. Leys Aerials01392 430729 / 07962 172386www.leysaerials.comChris Ley performs aerial system installation and repairs for all your Freeview, Freesat and HD requirements. Recommended as ‘a true professional with many years experience’.

3. PAK Aerials (Est.1964)01392 662466 / 07791 336953www.pakaerials.co.ukNew digital installations, upgrades, reception problems, HD distribution throughout your home. Also TV sales and installation, specialist installers of fibre-optic cabling. Supply and fit of CCTV surveillance. RDI qualified digital installers. East Devon’s only CAI plus members (all staff Police checked). No call out charge. Recommended as ‘punctual, professional, friendly, efficient, and clean’.

Agas and Rayburns

4. LSJD01363 82338 / 07813 [email protected] Dennis has over 9 years experience servicing Agas and Rayburns. Also selling re-conditioned Agas, flue installations and fitting woodburners. GASsafe, Oftec and HETAS registered. ‘Very efficient, takes pride in his work. Loves his Agas.’ Serving all of Devon.

Air ConditioningSee Devon Air Conditioning and Refrigeration (feature 50).

Architectural and Drawing Services

5. Simon Spencer MCIATChartered Architectural Technologist01404 822778 / 07973 [email protected] new builds, extensions, barn conversions and any other development, or just for help and advice on building control and planning. Simon Spencer offers a fast, professional service tailor-made to your needs. Free no-obligation initial visit. No VAT charged. ‘Competent, friendly, professional service.’

Artificial GrassSee EasiGrass Devon (feature 97).

Bath Enamelling

6. BathcareBath Restoration Specialists01752 769567 / 07970 072541www.bathcare-uk.comIan Lynde was recommended to us for being ‘polite, knowledgeable and meticulous’ in the restoration of old, worn baths. He has been restoring baths for 30 years, mostly in older properties working on some interesting projects, often travelling hundreds of miles for various high profile clients. All the work is carried out in situ and the bath is back in use the next day. For quality work and a free quotation just give Bathcare a ring.

BathroomsSee also Central Heating and Plumbing, Builders.For disabled adaptations and mobility, see Gozna Services (feature 121).

7. Quality Plumbing and HeatingClyst St MaryFreephone: 0800 0933477 / 07727 277968Previously working on interiors for English Heritage, friendly and reliable Fraser Smith was recommended to us for ‘going the extra mile’ for his customers. He installs bathrooms, provides general plumbing and heating services, and 24 hour emergency plumbing call outs. 12 month guarantee on all work, City and Guilds qualified, 21 years experience. Happy to provide references.

SPECIAL OFFER: Discounts for OAPs.

Please keep your recommendations coming in!

Remember to tell the businesses you contact that you saw their name in Our

Local Expert so they know that it is working for them – as well as for you.

Builders continued...

16. Drewe and Carter Limited01392 677888 / 07811 323255For new builds, extensions, driveways, stonework and garden walls, Exminster’s Drewe and Carter have been recommended for the sheer quality of their work. Known to be good value for money, ‘they work very quickly.’ ‘Special, you don’t have to watch over them’.

17. POW Property Maintenance and Construction01392 340211 / 01395 516738 / 07815 [email protected] Pow and his reliable team provide a personal, professional service and pride themselves on being established purely on recommendations. For extensions; renovations; kitchens; bathrooms; UPVC replacement roofline products; patios; decking; plastering (with dedicated plastering team); tiling and all aspects of property maintenance.

18. TD Builders24 Scotch Mead, Aylesbeare, EX5 2BT01395 233995 / 07751 738092Recommended to us for being ‘friendly, tidy, and above all – extremely reliable’. Terry Woolley and his team perform all building work including extensions, renovations and roofing. In business for 20 years, offering guarantees on all work.

Burglar AlarmsSee Security.

ButchersSee Pipers Farm (feature 86).

CablingFor integrated media/cabling, see Akitech Electrics (feature 111). See also Electricians.

Car Audio and Car Electrical (mobile service)

19. X Car Audio and Electrical07968 [email protected] 20 years experience, Rob Smith offers a mobile installation service specialising in the supply and fitting of car audio, security equipment, SatNav and electrical repairs. Allows you to use your mobile device through your car audio. ‘Rob identified and fitted exactly what I needed, at a fair price’.

Car Servicing and Body RepairsSee also Tyres and Exhausts.

20. Auto Paint Repairs 01392 203708 / 07801 061519www.autopaint-repairs.co.ukSaving you time and money, Auto Paint come to you for pricing and same-day repairs to car paintwork: vandal scratches; bumper scuffs; alloy wheels; minor accident damage and much more - all fully guaranteed.

21. Best Tyres Autocentre2 Verney Street, Exeter, EX1 2AW01392 411100Great customer service on all makes and models. Tyres, exhausts and more, Best are proud to treat all customers as they would want to be treated themselves. Members of Trading Standards Buy with Confidence scheme.

SPECIAL OFFER: 5% discount on most services on presentation of Our Local Expert.

22. City Service Station36-37 Well St, Exeter, EX4 6QQ 01392 256864 / 07787 [email protected] and clean family-run garage and 2nd hand car sales. MOT, servicing and general repairs for all makes and models. Established 30 years, all work guaranteed, customer parking on site adjacent to football ground. 8am-5pm Mon-Fri; 10am-1pm Sat, by appointment at other times.

23. MECA Car Services11-12 Cygnet Units, Heron Road, Sowton Industrial Estate, Exeter, EX2 7LL01392 447901www.mecacarservices.co.ukAward winning lady owned garage. Service and repairs for all makes of car, 4x4s, motorhomes, and light commercials. Free courtesy cars. Member of the Good Garage Scheme and Foxy Choice (meaning they are a female friendly garage). Recommended for ‘outstanding levels of friendly customer service’.

Caravan and Motorhome Services

24. Heritage Caravan Services01297 551030 / 07854 [email protected] Approved Mobile Workshop (AWS). Servicing and Repairs for Caravans and Motorhomes. Mobile for your convenience.

CarpentersSee also Touchwood Devon Ltd. (feature 112), Fencing, Flooring, Handyperson.

25. AJT Carpentry01392 679928 / 07917 717089www.ajtcarpentry.co.ukFor all your carpentry needs including: bespoke storage, wardrobes, bookcases and shelving; internal and external doors, frames and locks; kitchen design and fitting; flooring and repairs. No VAT charged, all jobs considered. ‘Always prompt, helpful and his work is excellent.’

26. E L Evans Carpentry and Joinery01395 277804 / 07812 [email protected] Evans is a City & Guilds qualified joiner and cabinet maker. He can supply, fit and make: kitchens; wardrobes; bookcases; free standing furniture and all types of joinery including windows and doors. Specialising in handmade and purpose built kitchens to fit and complement your room. Consistently recommended for being reliable, friendly, and for doing a good job at a fair price.

27. Douglas Farleigh01392 207884 / 07866 753249For all aspects of carpentry, from simple repairs to high-end precision work. Douglas has been recommended to us for being ‘professional, reliable and friendly’. He takes pride in producing work to a high standard at an affordable rate. Work includes: kitchens - design, supply and fitting; built-in furniture - wardrobes; cupboards; bookcases etc; doors and windows (inc. sash window repairs); repair and renovation work; and much more. No VAT charged on labour. All jobs considered. Fully insured member of the Guild of Master Craftsmen.

28. Radford Joinery Limited01392 213355 / 077897 50958www.radford-joinery.co.ukShaun Radford’s small, personal team have over 30 years experience, specialising in quality staircases and balustrades. They visit you to understand your needs, then their experienced joiners provide you with the optimal solution. Using hard and softwood all from FSC certified sources. See gallery on website for ideas of how they can transform your home.

29. Space Master Wardrobes01395 442837 / 07551 950555www.spacemasterdevon.co.ukAlan Spencer makes quality bespoke wardrobes. Maximise your storage all the way from floor to ceiling with bespoke shelving made to your size and requirements, (as opposed to using pre-prepared storage systems). Matching bedroom furniture available. Many styles and designs to choose from at reasonable prices. ‘Very trustworthy, clean and tidy worker’.

Carpet Cleaning

30. Neil’s Cleaning Services01626 853254 / 07813 692061neilscleaning@gmail.comwww.neilscleaningservices.co.ukCleaning carpets, upholstery, leather, oriental rugs, hard floors (clean and polish), using environmentally friendly detergent-free methods where possible. Recommended for his ‘friendly and efficient service’, expect a quality job, and that your property will be treated with respect. Members of Devon Trading Standards Buy with Confidence scheme, the National Carpet Cleaners Association, and Woolsafe accredited. Free advice and no-obligation quotes and surveys.

31. Sofa & Carpet Cleaning Devon01392 311268 / 07748 328587stephenroberts48@gmail.comwww.fresherclean.co.ukProfessional sofa and carpet cleaning. Great service, great prices, fully insured. Trained with 30 years experience. Safe, non-toxic solutions used (child and pet safe). They also clean mattresses, curtains, Oriental rugs and leather sofas. Recommended to us as ‘exemplary’.

SPECIAL OFFER: 10% off when booking with Our Local Expert.

Carpet Fitting

32. Mark Peek01392 841055 / 07901 [email protected] Exeter, East Devon and South Devon, Mark Peek is honest, reliable, and pays attention to detail. He offers a free measuring service and can supply carpets and samples. Recommended as ‘professional, friendly, reliable, excellent’.

For Carpets see overleaf...

The businesses in Our Local Expert have been recommended, so you can

be sure of the best service. Call or email with comments on

businesses featured, or recommend others you think should be included.

You can also find Our Local Expert online at:


All featured businesses have been recommended.

Carpets

33. Exeter Carpet Company Limited92a Old Tiverton Road, Exeter, EX4 6LQ01392 493084www.exetercarpet.co.ukFor all your domestic flooring needs, Exeter Carpet Company were recommended for being ‘incredibly helpful, knowledgeable, honest and understanding’. Products include natural flooring (sustainable wood, rubber), vinyl, Amtico, Karndean, laminates and more. Also a great selection of curtains and blinds. Excellent service and installation at competitive prices. Visit showroom or call to arrange a home visit.

SPECIAL OFFER: 5% discount if Our Local Expert mentioned.

34. Sowton Carpet MillsUnits 2-4 Exhibition Way, Pinhoe, EX4 8JD01392 468157www.sowtonmills.comA fast friendly service offering a large selection of carpet and vinyl samples, which can be ordered and fitted within 10 days of selection. Home visits allow you to assess samples ‘in situ’. Their many repeat customers value their good value for money, fair price and quality of fitting. ‘Neil knows his carpets and floor coverings and has made recommendations which have turned out to be excellent. His team also do a super job of fitting too.’

Cat ServicesSee Pet Services.

CateringFor Meals on Wheels, see Dine at Home (feature 106).

35. Kenniford Farm Shop01392 875938www.kennifordfarm.comIncredible hog-roasts from RSPCA approved farm.

36. Locatelli Kitchen Queen Street, Honiton, EX14 1HE01404 47976www.locatelli.co.ukOriginal bespoke concept, comparable to a restaurant attending and enhancing your event. Fresh locally sourced food tailored to your desires is selected in advance by you in consultation with award winning chefs. The food is then cooked and served in full view at your event by experienced, knowledgeable team. Restaurant-quality food at competitive prices. Perfect for Weddings, Corporate events, Christenings, Civil Partnerships, Garden Parties and other celebrations.

CCTVSee PAK Aerials (feature 3), Guardian Security (feature 148), Tamar Security (feature 149).

Central Heating and PlumbingSee also Drain Cleaning, Bathrooms.

Check that gas installers are on the GASsafe register – a legalrequirement. See www.gassaferegister.co.uk for details. [Prior toApril 2009, this was known as CORGI - which still exists as aquality-based trade association.]

Don’t accept a quote over the phone – Central Heating installers are professionals who need to visit your house to understand the intricacies of your home and your heating requirements. The cheapest solution in the short term may not be the best solution for your long term needs.

37. A Addicott Plumbing and Heating Services01392 213346 / 07946 [email protected] all your plumbing and central heating needs including: drains; boilers; gas fires and cookers. Alan is proud of his reputation for a friendly polite service which is good value for money. No job too small, GASsafe and Trading Standards Buy with Confidence accredited.

38. Quality Plumbing and HeatingClyst St MaryFreephone: 0800 0933477 / 07727 277968Previously working on interiors for English Heritage, friendly and reliable Fraser Smith was recommended to us for ‘going the extra mile’ for his customers. He installs bathrooms, provides general plumbing and heating services, and 24 hour emergency plumbing call outs. 12 month guarantee on all work, City and Guilds qualified, 20 years experience. Happy to provide references.

SPECIAL OFFER: Discounts for OAPs.

39. Aturi 01392 436560 / 07974 423363www.aturi.co.uk If you want the highest levels of workmanship, reliability, customer service and aftercare, choose Aturi. Repair, installation and servicing of heating and hot water systems including underfloor and unvented cylinders. Trading Standards ‘Buy with Confidence’ members, GASsafe and Oftec registered. ‘Would thoroughly recommend’.

40. Andy Barriball Heating and Plumbing01363 775026 / 07770 693799andy@abheatingandplumbing.co.ukwww.abheatingandplumbing.co.ukCovering Exeter and the surrounding area, offering very good value and service (with 12 month guarantee on all workmanship). Undertaking: service and maintenance; bathroom design and installation; gas/LPG/oil heating system solutions; computer designed underfloor heating systems. Established for 15 years with a client base made entirely from recommendations. GASsafe, CORGI and OFTEC registered.

41. T Bunting Heating & Plumbing Services01392 420452 / 07813 [email protected] Bunting provides a small, friendly, independent service with a client base made largely from returning customers and personal recommendations. For central heating installation, repairs, boiler servicing, landlord gas safety certificates, and power flushing (for a hotter, more efficient system). Also general plumbing work, bathrooms, fires and cookers. Working in the Exeter area and beyond, 24 years experience, WRAS approved, GASsafe registered. Free quotes on all installation work.

42. Exeter Drainmaster01392 340333 / 07813 [email protected] plumbing and drains: blocked drains, sinks and toilets. CCTV surveys of drains, drain repairs and renewals. High-pressure water jetting. Covering Exeter and East Devon, guaranteed maximum fixed price with work guaranteed for 90 days. 24 hours a day, 7 days a week. Recommended to us for ‘high standards and very obliging – at a good price’.

43. PPR Plumbing and Heating01395 224342 / 07976 [email protected] family run business, PPR provide all aspects of plumbing and heating, specialising in bathroom fitting. People use their services because of the high standard of work offered. GASsafe registered, with all work guaranteed.

44. Seal Plumbing Services01392 681486 / 07779 645887www.sealplumbingservices.co.ukFor all your plumbing and heating needs, Ashley Earland provides a personal, friendly service. His loyal customer base know and trust his standard of work and his transparency. Boiler servicing, central heating installations, bathrooms, plumbing, and landlord safety checks. No job too small, GASsafe accredited.

Cheese ShopsSee Country Cheeses (feature 81).

Chimney ServicesFor chimney repairs (brickwork) see also Brickwork and Bricklaying.

45. FlaminGrateUnit 3 Mannings Yard, Shutterton Bridge, Dawlish, EX7 0LX01626 867688 / 07734 407503www.flamin-grate.co.ukFriendly Dean Fletcher will supply, design, install and commission chimney and flue systems and woodburners to meet your needs and budget. Expert chimney work and roofing service also provided. Free quotations, 19 years experience, HETAS registered, recommended as ‘knowledgeable and pleasant’.

Chimney Sweeps

46. George BainboroughFreephone: 08081 972636HETAS approved Chimney Sweep, member of APICS. Flues and chimneys swept, birds nests removed, certificate issued, fully insured. ‘He makes you feel at ease’. ‘Very efficient, no mess, does a really good job.’

47. Soot and Sweep10 Brookdale, Ottery St Mary, EX11 1EB01404 813159 / 07793 [email protected] APICS approved sweep, for grates / open fires, multi-fuel stoves, removal of birds nests, minor repairs to stoves. ‘No mess, no fuss, no dust’. Prompt and reliable.

Complementary TherapistsSee Well-being.

ComputersFor design-led installation of your home-media systems, see Akitech Electrics (feature 111).

48. Exeter Computers01392 876600www.exetercomputers.co.ukExeter Computers specialise in visits to your home at a time convenient to you. They offer a friendly and prompt response for desktop and laptop computer problems large or small. They can repair software and hardware problems, internet access, viruses, lost files, start-up issues and more. Saves you having to disconnect and carry your equipment around town. Quick turnaround times, fully insured with all work guaranteed. Experienced and qualified engineers with CRB certification. Competitively priced.

More recommended Computers overleaf...

Our contact details are on the inside front cover. You can email

or call, but please keep us informed of your experiences with local

businesses.

58. Smart Work01392 202332 / 07740 582566Clive Orchard provides interior and exterior painting and decorating and minor repairs. Recommended to us for his ‘brilliant service and friendly nature’ and his ‘good workmanship’.

Digger HireFor man and digger hire see Matthew Down Building Services (feature 102).

Disc Jockeys

59. Raindance South West0845 5212736www.raindancesouthwest.comPackages to suit every occasion, with a huge playlist to cater for all music tastes. A fully insured, professional family business with competitive prices.

Dog ServicesSee Pet Services.

Domestic Appliance Repairs

60. C&D Appliances123 Old Tiverton Road, Exeter, EX4 6LD01392 278500www.cdappliances.comC&D take pride in their customer service. They offer a call out service to repair washing machines, cookers and dryers, and carry a huge range of spare parts. Other small appliances can be brought into the shop for a prompt repair. Recommended for ‘first class service’.

DoorsSee also Windows and Doors, Carpenters.For double glazing window and door repairs, see A N Morgan (feature 64).

61. Roll-a-Door (Est.1978)01395 273651 / 07793 489779Supply, installation and repair of all kinds of doors, tailor-made to suit your requirements. Includes garage doors (electric or manual), specialising in roller-doors. All work guaranteed.

Double Glazing and ConservatoriesSee also Windows and Doors.

62. Aspect Windows (Western) Ltd.8 Apple Lane, Trade City, Exeter EX2 5GL01392 444233www.aspect-windows.comEstablished in 1981, Aspect are the leading manufacturer and supplier locally of PVCu, aluminium windows, doors, bi-folds and conservatories. FENSA and TrustMark registered. Aspect come highly recommended for being ‘flexible and constructive’, ‘excellent craftsmen’ and ‘absence of mess’. A professional ‘friendly family business’, ‘not pushy with their sales’, and offer ‘keen prices’ for their quality products and installation. Visit their extensive showroom for advice without obligation.

63. A & P Elston01363 773140 / 07720 [email protected] as ‘a real craftsman’, Andrew Elston fits all installations drawing on 40 years experience. PVCu windows, doors, porches, conservatories, fascia boards, soffits and guttering. FENSA registered family business. No high pressure sales, free no obligation quotes.

64. A N Morgan Window and Door Repairs (Est. 1983)01392 876319 / 07503 014761DoubleGlazingRepairsEastDevon.co.ukAnthony repairs all types of double glazing. No job too small or too large: front door locks; window hinges; broken handles; misted glass; cat flaps; Velux and other roof windows. Also security upgrades, window alarms, leaks and moisture problems fixed. Fixed price quotation before work starts, all work is guaranteed.

65. Sapphire Windows0800 0325263FENSA registered manufacturers and installers of windows, doors and conservatories. Happy to advise on the styles, openings and security that will best suit your home. All products come with their comprehensive 10 year guarantee. Recommended to us for their good value.

Drain Cleaning

66. Exeter Drainmaster01392 340333 / 07813 [email protected] drains, sinks and toilets. CCTV surveys of drains, drain repairs and renewals. High-pressure water jetting. Covering Exeter and East Devon, guaranteed fixed price. 24 hours a day, 7 days a week. Recommended to us for ‘high standards and very obliging – at a good price’.

Computers continued...

49. Cartridge Line51 Cowick St, St Thomas, Exeter, EX4 1AP01392 684684Friendly and knowledgeable PC and laptop support with excellent customer service. There is very little that Cartridge Line can’t achieve within the first hour. For the most cost effective support visit the friendly helpful shop with free parking nearby, open Mon – Sat.

SPECIAL OFFER: 10% discount on PC support if you mention Our Local Expert on arrival.

Conservatories See Double Glazing and Conservatories, Windows and Doors, Allison Building Services (feature 13).For double glazing window and door repairs, see A N Morgan (feature 64).

Conservatory ServicesFor conservatory blinds, see East Devon Blinds (feature 10).

50. Devon Air Conditioning and Refrigeration01395 267513 / 07791 091455www.devonrefrigeration.co.ukStevan Pearcey helps you get the most use from your conservatory all year round – ensuring that you enjoy a comfortable temperature whatever the weather. His fixed systems are fully automatic (no emptying water), almost silent, neat and tidy, and more energy efficient than other options. 3 year parts guarantee.

CurtainsSee Exeter Carpet Company (feature 33).

Damp Proofing and Woodworm

51. East Devon Damp Proofing, Timber Preservation and Property Maintenance Ltd.01392 340380 / 01395 203040 / 01297 20219Offering up to 30 year guarantees on all types of damp proofing and timber treatments. Bat-friendly products available. Sovereign Chemicals Approved Contractor. Known for fair prices and being sensitive to your property. Expect honest appraisals that don’t over-prescribe unnecessary solutions. Karen Cooper’s team were recommended as ‘trustworthy, reliable and dependable’.

Decorators Cheaper doesn’t usually mean better. The recession has resultedin some people quoting unrealistically low prices that cannot beachieved without cutting corners or by charging the customermore than originally quoted. All businesses in Our Local Experthave been recommended for quality, service and value for money.

52. Terry Smyth Painting Contractors01392 436907www.terrysmyth.co.uk A family business established since 1949, who pride themselves on being good value, efficient, professional and fully insured. Recommended because ‘the work was excellent’. Domestic and commercial, providing free quotations including advice on colour matching and finishes. Using only the best quality internal and external decorating materials to ensure a lasting finish.

53. Absolute Decorating Services01392 420574 / 07940 [email protected] all your decorating requirements inside and out. Paul and Phil were recommended as ‘efficient, fast, effective, courteous and adaptable. Their standards are good and they are reliable.’ No VAT charged, no job too small.

54. Abstract Decorations Ltd.01392 277121 / 07813 783371For all your painting and decorating needs, interior and exterior, Paul Brockbank was recommended to us as ‘very professional’, ‘the quality of his work is second to none and his prices are very competitive.’ No VAT charged.

55. Creative Décor Custom Finishes01395 265173 / 07977 520029www.cdcustomfinishes.co.ukTop quality decoration for your every need. Wall covering specialist; custom paint finishes including spray and special paint effects.

56. Pollington Decorators Ltd.01392 882335 / 07974 [email protected] for 25 years, Andy Pollington’s team of 25 perform a professional job at a reasonable price. They offer the complete decorating service – internal and external, wallpapering, private and commercial. Members of the Painters and Decorators Association.

57. Sid Valley Decorators01395 597294 / 07986 57185920 years experience decorating and general maintenance inside and out. No job too large or too small. Very friendly. Loyal customer base and popular with the elderly. ‘So much more than just decorating’. ‘Very conscientious.’




Estate AgentsSee Solo Property Services (feature 115).

ExhaustsSee Car Servicing and Body Repairs.

Farm ShopsSee Food Shops, Farm Shops and Farmers’ Markets.

FencingSee also Garden Services, Carpenters.

Cheaper doesn’t mean better. The recession has resulted in somepeople quoting unrealistically low prices that cannot be achievedwithout cutting corners or by charging the customer more thanoriginally quoted. All the businesses in Our Local Expert havebeen recommended for quality, service and value for money.

75. East Devon Fencing Services01392 833281 / 07751 [email protected] domestic and equestrian fencing supplied and erected. Storm damage and repair work – no job too small. Gates, patios, trellis, hedge cutting, weed spraying. Fully insured and qualified, all work guaranteed for 12 months. Free no-obligation quotes, covering all of East Devon and Exeter. Recommended to us as ‘good quality, no fuss, no mess’.

76. Park Lane Garden Services01392 467281 / 07975 805015www.parklanegardenservices.comInstallation and repairs for all types of fencing including panel, featherboard, trellis, gravel boards, gates and posts. All waste removed. Trading Standards ‘Buy With Confidence’ accredited, CRB checked. Free advice, all jobs considered. Recommended for ‘excellent customer service and hard working’.

Financial AdviceSee Independent Financial Advisers, Accountancy.

Fireplaces and StovesFor Stoves, see also FlaminGrate (feature 45).

77. Brocks Fireplaces and Stoves (Est. 1981)100 Fore Street, Heavitree, Exeter, EX1 2RS01392 254304www.brocksfireplaces.co.ukSuppliers and installers of everything needed for your fire and fireplace: woodburning stoves; fireplaces; gas fires; real fires; mantels; chimneys; companion sets; screens; surveys. 31 years experience, HETAS and GASsafe registered installers.

SPECIAL OFFER: 7.5% discount on presentation of Our Local Expert (not including installation, not valid with other offers).

FishmongersSee Gibson’s Plaice (feature 84).

Flooring See also Tiles and Tiling, Carpets, Carpenters.

78. The Floor Doctor01392 661349www.thefloordoctorsw.co.ukRecommended to us as an ‘excellent craftsman - polite, considerate, and fairly priced’. The Floor Doctor offers the complete wooden floor service. A Master sander and renovator of all wooden floors, with unique gap-filling technique guaranteed to cut out drafts, using reclaimed wood fillets. Parquet floors a speciality.

79. Dave Maule Flooring01392 677766 / 07793 394958www.davidmauleflooring-exeter.co.ukDave works closely with customers to ensure you receive the very best solution for your project: how it looks, how it lasts, and how it is installed. For all your flooring needs, domestic and commercial, with a convenient home selection service available. Supplied and fitted, or fitting of your own materials: vinyl, ceramic tiles, natural flooring, safety flooring, laminates, carpets and wood.

Food Shops, Farm Shops and Farmers’ MarketsFor more quality local food see Restaurants, also Caterering.

The South West produces some of the best food in the country. Enjoy local food, support local producers, reduce food miles!

80. Bon Goût Delicatessen (Est.1987)45 Magdalen Road, Exeter, EX2 4TA01392 435521www.bongoutdeli.co.ukThe foodies’ favourite, Bon Goût is full of the most delicious and exciting high quality food and speciality ingredients sourced locally and from around the world. Their incredible counter includes appetisers and nibbles, incredible cheeses, pates, meats, olives, antipasti, freshly baked bread, cakes and desserts. Featured in The Times ‘Top 100 Delicatessens in the Country.’

81. Country Cheeses26 Fore St, Topsham, EX3 0HD01392 877746www.countrycheeses.co.ukAround 100 different varieties of real cheese, mainly from the South West. Recommended for ‘wonderful cheese and exemplary service’.

More recommended Food Shops and Markets overleaf...

Driveways, Patios and Hard LandscapingFor more landscaping, see Garden Services. For more driveways, see also Groundworks, Builders. For Driveway Cleaning see Pressure Washing.

67. Bovey Macadam01626 859643 / 07990 [email protected] at: tar macadam; chippings; concrete; tar and chipping; hardcore; block paving. From a small patch to a complete road with drainage. All types of edging, small walls and steps. Over 50 years of experience handed down through 3 generations.

68. Oakwood Paving01392 311342 www.oakwoodhome.co.ukSpecialising in driveways, patios, paths, walls and the cleaning and maintenance of drives and patios. 10 year insurance-backed guarantee, 15 year no-sink guarantee. Trained and approved by Marshalls (permeable block paving), Oakwood are on the Marshalls register of approved driveway installers and on the Brett Approved Installer Scheme. Also approved by Interlay and the Consumer Protection Association. Quality workmanship from a local friendly family business. TrustMark approved.

Driving Schools

69. Peppers School of Motoring01392 341023www.passwithpeppers.co.ukFor complete beginners, or to take your skills to a new level, Peppers aim to make driving fun and relaxed. 1:1 tuition is fitted around your life – you can be picked up from home, work or college. CRB checked male and female instructors in dual-control cars (or using your own car).

SPECIAL OFFER: For beginners: first 6 lessons for £5 each.

Electrical Appliance RepairsSee Domestic Appliance Repairs.

Electricians

Many changes to your electrical wiring installations require approval under Part P. This includes all work in kitchens, bathrooms and outdoors. An electrician registered for Part P will be able to self-certify the work without the need for a Building Control application.

For integrated media and cabling (design-led installations of lighting, televisions and more) – see Akitech Electrics (feature 111).

70. A-Plan Electrical01392 340120 / 07973 528370www.aplanelectrical.co.ukFor all your domestic and commercial electrical needs, no missed or late appointments, clean and tidy, all work fully guaranteed. Simon Collas was recommended as ‘the most efficient tradesman I have ever seen’, and for his ‘excellent work’. NICEIC (Part P), TrustMark accredited.

71. EPEC Electrical Services Ltd.01392 681144 / 07967 [email protected] all domestic electrical needs, specialist in testing, inspections and domestic installations. Darren Ware is a TrustMark endorsed NICEIC domestic installer (Part P) with 24 years experience. Recommended for ‘excellent work.’

72. J R Pratt Electrical Specialist01395 265939 / 01395 275962 (eves) 07813 920330From an extra socket to a complete rewire, JR Pratt handle all your electrical needs at reasonable rates. Repairs; installations and maintenance; computer data cabling; fire alarms and emergency lighting; testing inspections; landlord checks and more. 24 hour emergency call out, all work guaranteed. Fully NICEIC and NAPIT (Part P) approved installers.

73. RAW Electrical Ltd.01884 840799 / 07770 [email protected] for quality of workmanship, particularly in the Thorverton/Silverton area. RAW fully consult with you to ensure you understand the implications of the job you want. This ensures all customers are left happy and that all work is completed. No job too big or small, including 24 hour call outs, emergency lighting, fire alarms, testing and inspecting. NICEIC approved contractor (Part P). All work guaranteed.

74. Westwood Electrical01626 866625 / 07960 [email protected] Stead provides all your domestic electrical needs including rewires and installations, specialising in smoke alarms and fire safety for your home. Free estimates, NICEIC Part P certified, all work considered. Recommended for ‘quality workmanship and good customer service’.

All featured businesses have been recommended



Farmers’ Markets

90. Crediton Farmers’ MarketMarket Square01363 8283810am-1pm. 1st and 3rd Saturdays of the monthWinner of the ‘Best Farmers’ Market of the Year’ (Devon Life Food and Drink Awards 2011), and promising a ‘True Taste of Devon’. A wide range of organic and conventional produce with all stallholders living within 30 miles of the market.

91. Cullompton Farmers’ MarketForge Way Car Park off Station Road, EX15 1AG07971 6331099:30am–12:30pm. 2nd Sat of the monthVoted best Farmers’ Market in Devon 2009 and 2010. The first farmers’ market to have been started in the South West. Local food sold to local people, with all of the stallholders selling produce they grew, reared, or created themselves.

92. Exeter Farmers’ Market At the crossroads of South Street and Fore Street01392 6654809am-2pm. ThursdaysEstablished to give local producers of fruit, vegetables and foodstuffs a retail outlet direct to the public. Also a limited range of craft and products made locally with local materials.

See website for further details of other local farmers’ marketsincluding:Budleigh Salterton (last Friday morning of the month)Dawlish (first Friday of the month)Exmouth (fortnightly on Wednesdays, weekly June-Sept)Newton Abbot (every Tuesday and Friday)Ottery St Mary (first Friday morning of the month)Teignmouth (third Saturday of the month).

Fridge and Freezer RepairsSee Domestic Appliance Repairs.

Furniture Makers, JoinersSee Carpenters.

Furniture Restoration

93. Bayleys Furniture RestorationUnit 1a, Mill Park Industrial Estate, Woodbury Salterton, EX5 1EL01392 876888www.WoodPerfection.co.ukA sensible alternative to costly replacement, which also conserves antiques for future generations. Offering the full array of professional restoration services on antique and modern furniture: repairs, restoration and polishing. Finishes include: French polish; wax; oil and numerous modern durable finishes. Insurance specialists, collection and delivery service. For a personal and knowledgeable service please telephone Martyn Bayley.

Garage DoorsSee also Roll-A-Door (feature 61).

94. Paramount Garage Doors Freephone 0800 9176054 01392 308036paramountgaragedoors@live.comwww.paramountgaragedoors.co.ukSupplying and installing all makes of garage doors and automation equipment, and repairs to all types of garage doors. Dealing with all major manufacturers and suppliers, so you can find a door to suit your style and budget. 15 years experience, working to the motto: ‘Your Satisfaction is Our Future’. Recommended for installation of a remote controlled electric garage door: ‘Quick, polite and efficient. The door performs perfectly’.

GaragesSee Car Servicing and Body Repairs.

Garden Machinery

95. Radmore and TuckerFrog Street, Western Way, EX1 1BR01392 254270www.radmoretucker.co.ukGarden machinery and forestry specialists with over 50 years experience supplying and servicing lawn mowers and handheld machinery for private and commercial customers. Chainsaws, hedgetrimmers, blowers, strimmers and much more. Quality brands stocked including Stihl, Husqvarna, Hayter, Honda, Iseki and Countax. Recommended for ‘expert, personalised advice’. Customer parking available, free local delivery. Online sales through excellent website.

Food Shops and Markets continued...

82. Darts Farm Village Topsham, EX3 0QH01392 878200www.dartsfarm.co.uk“Like finding Selfridges food hall dumped in the middle of a field” - the Guardian. Award winning farm shop; restaurant; cider works and ale house; butchers; fish shed; florist. Not to mention interiors, outdoors, home and garden gifts. Also children’s section, bicycle hire and hair, beauty and fitness spa.

83. Exe Valley Farm ShopNr Thorverton, Exeter, EX5 5LZ01392 861239www.ExeValleyFarmShop.co.uk3rd in The Times best farm shops in the UK, you won’t need to visit a ‘super’market again. Locally sourced food and ethical alternatives to standard supermarket goods. Good supplies for special dietary needs, local ice cream, pet dinners, animal feeds. Just off the A396 (towards Thorverton) 9am-6pm every day, 9am-1pm Sundays. Ample free parking outside shop.

84. Gibson’s Plaice Fishmongers38 Magdalen Road, Exeter, EX2 4TD01392 495344 www.gibsonsplaice.comDevon’s Fishmonger of the Year! Gibsons personally buy their seafish every morning from Brixham to ensure quality of produce, and reduce food miles. Line caught and sustainable local fish policy. Fish can be vacuum packed for leakage and odour free storage. Free parking close to shop, and free local home delivery. Mobile fish van takes Richard Beynon’s amazing produce to Thorverton, Silverton, Brampford Speke and Quickes Cheese Shop – phone for times.

SPECIAL OFFER: 10% discount on fresh fish on presentation of Our Local Expert.

85. Kenniford Farm ShopJust off the A3052, Clyst St Mary, EX5 1AQ01392 875938www.kennifordfarm.comRSPCA approved award winning pig farm selling a full range of pork products and other locally sourced meats. Also stocking eggs, veg, cider, wine, beer, ice cream, milk and honey – all local. The farm café is great for mums entertaining little ones, and serves great fresh coffee and treats!

SPECIAL OFFER: Readers of Our Local Expert can ask for 3 packs of frozen sausages for £6, or a free tea, coffee, ormilkshake with any meal.

86. Pipers Farm Butchers57 Magdalen Rd, Exeter EX2 4TA (shop)01392 274504 (shop) 01392 881380 (farm and telephone orders)www.pipersfarm.comMulti-award winning, exceptional quality home produced meat from famous butchers shop or delivered to your door. Clever single portion packaging makes cooking simple without waste. Complete meals and casseroles for delicious dinners without fuss. Telephone and online orders accepted for free delivery throughout the wider Exeter area.

87. The Real Food Store11 & 13 Paris Street, Exeter, EX1 2JB01392 681234www.realfoodexeter.co.ukA positive shopping alternative in central Exeter. Offering a wide selection of local groceries, freshly baked real bread and drinks. The upstairs café serves simple and delicious food, showcasing the wonderful products available in the shop. Outstanding coffee too! The emphasis is most definitely LOCAL FOOD, seasonal, and good value.

88. Shillingford Organics01392 832729info@shillingfordorganics.co.ukwww.shillingfordorganics.co.ukExceptionally tasty, fresh, seasonably grown organic vegetables distributed through a Box Scheme in the Exeter and Teign Valley area. Also available through retailers including: The Real Food Store; Love Local Food Mobile Shop, The Hub on the Green (Exeter); Exeter Farmers’ Market each Thursday, and The Ide Community Shop.

89. Smith’s – Fabulous Wines and Spirits39 Magdalen Road, Exeter, EX2 4TA01392 [email protected] a smile back in your glass! Let Iain Smith guide you around the familiar and less familiar wines he stocks, lovingly selected using experience gained through 9 years in the industry. Spirits and local beers also available. By the bottle, or perfect to supply party bookings, functions and weddings, with free delivery and free glass hire (deposit required). ‘Wine so good it’s as if I hadn’t tasted it for several years!’






Handyman / HandypersonSee also Home Maintenance, Property Maintenance, Mobility.

105. JT Handyman Services01392 204985 / 07738 [email protected] Tarr can help you with those small jobs that you can’t get a specialist tradesman in to do. Fixing leaking taps, constructing flat-pack furniture, minor electrical tasks and more. Approved Buy With Confidence member, ‘always helpful and professional’, expect Jason to be prompt, good value, and clear about when you will need to refer to a specialist.

Holistic TherapistsSee Well-being.

Home Delivery

The following local businesses provide telephone sales servicesfor home visits and home deliveries.

106. Dine at Home01404 850234 / 07553 [email protected] at Home now offer Meals on Wheels, in the Exeter area. Freshly prepared, economical, nutritious meals. Mon-Fri delivery. Contact them for more information or sample menus.

Food:Gibson’s Plaice Fishmongers (see feature 84).Pipers Farm Butchers (including delicious dinners, can also be ordered online - feature 86).

Pets:Pet sitting, dog grooming Paws Truly (feature 126).

Computers:Exeter Computers (feature 48).

Homes, Interiors and Furnishings (home visits with samples):East Devon Blinds (feature 10);Exeter Carpet Company Limited (feature 33); Dave Maule Flooring (feature 79); Sowton Carpet Mills (feature 34 ; John White Tiling (feature 155); Mackenzie Glass and Glazing (feature 101).

Well-being: The Pain Management Clinic includes physiotherapy (feature 164).

Home MaintenanceSee also Handyman Services, Property Maintenance, Builders, Carpenters, Garden Maintenance. For disabled adaptations to houses, see Mobility.

107. Highbanks Property and Garden Maintenance01392 833161 / 07980 [email protected] Exminster-based service for smaller tasks at affordable prices. From decorating to guttering, patios to ponds, general maintenance, gardening and more. No job too small. Jeff Mountain was recommended to us as a ‘first class workman who is very reliable’.

Independent Financial Advisers

108. Beckworth Independent Financial Advisers30 Southernhay East, Exeter EX1 1NS01392 678555www.beckworthifa.co.ukSpecialising in investment management for both portfolios and pension funds. Beckworth proactively performs regular investment reviews making sure the client has the best funds from the best investment houses. This generally means lower risk and better returns for your money. ‘Goes one step further than any other IFA I have come across – really takes the time to understand your needs’.

109. Heaton Financial IFA Ltd.6 Waring Bowen Court, Mill Rd, Exeter, EX2 6LY01392 258252www.heatonfinancial.co.ukProviding unbiased, professional and holistic financial advice on pensions, investments, savings and protection plans. With over 40 years combined experience. Free initial meeting with flexible fee options available. Authorised and regulated by the FSA. Recommended as ‘extremely good’, ‘most helpful’ and ‘very straightforward’.

110. Otter Financial Services (Est. 1984)62 Mill Street, Ottery St Mary, EX11 1AF01404 815551www.otterfinancial.co.ukDamien Clyburn and Arthur Stevens provide tailored financial solutions for the different stages of your life, using the core principles of integrity, professionalism and impartiality. Independent in thought, action and independent of any product provider. This means they act for you, the client, and you alone. Free parking outside office, free initial meetings.

Garden Services, GardeningSee also Home Maintenance, Garden Machinery, Fencing, Tree Surgeons, Brickwork Specialists.For heavy landscaping, earth-moving and digger hire see Groundworks.For removing waste see Thomsons Rubbish Removal (feature 146).

Cheaper does not mean better. The recession has resulted insome people quoting unrealistically low prices that cannot beachieved without cutting corners or by charging the customermore than originally quoted. All the businesses in Our LocalExpert have been recommended for quality, service and valuefor money.

96. Chris Dawson’s Garden Maintenance01392 432079 / 07950 552133www.gardenmaintenance-sw.co.ukFor all your gardening and landscaping needs, Chris Dawson brings his 25 years experience to perform a quality job at a fair price, whatever the size of your garden. From regular maintenance work, to tree surgery up to 18ft high and one-off landscaping projects. Free quotations.

97. EasiGrass Devon01392 311342www.oakwoodhome.co.ukArtificial grass so good it won an RHS Gold medal. Allows children and animals to play without getting muddy all year round. Great for areas where grass won’t grow, or for a long-lasting maintenance-free lawn. Underlay cushioning available for child play areas.

98. John Mulberry Landscaping11 North Avenue, Exeter, EX1 2DU01392 251319www.johnmulberrylandscaping.comA Gold Award winner for landscape and design at the Devon County Show, John Mulberry is highly recommended for patios and water gardens; stonework; fencing and decking. Established in 1979.

99. Park Lane Garden Services01392 467281 / 07975 805015www.parklanegardenservices.com Garden maintenance, clearance, hedge trimming, grass cutting, tree surgery, fencing, landscaping, patio cleaning and more from Lee Mottram’s reliable, professional team. All waste taken away. For one-off jobs and contracts. Trading Standards Buy With Confidence accredited, CRB checked. Free advice, all jobs considered.

100. Shamrock Gardening01392 427055 / 07944 [email protected] cutting, pruning, and garden restoration. Ideal for weekly or fortnightly garden maintenance, one-off jobs also considered. Trading Standards ‘Buy With Confidence’ Approved. Public Liability Insured.

Gas Maintenance and RepairsSee Central Heating and Plumbing.

GatesSee Roll-a-Door (feature 61), Fencing, Carpenters.

Glass and Glazing

101. Mackenzie Glass and Glazing Ltd. Grace Road West, Marsh Barton, EX2 8PU01392 258538www.mackenzieglass.co.ukFor all your glass needs, from showroom and trade counter, through a come-to-you measure and quote service, and emergency call out service. Friendly experienced staff rather than sales people offer free advice and guidance. Supply only or supply and install. All glaziers CRB checked. Recommended for their ‘excellent service’.

SPECIAL OFFER: 10% discount if you show copy of Our Local Expert on arrival (does not apply to PVC products).

Groundworks and Excavation

102. Matthew Down Building Services01392 969244 / 07966 392876Foundations, drainage, conservatory bases, driveways and patios, man and digger hire. CITB registered. Competitive pricing as no VAT charged.

Gutter Cleaning

Blocked gutters can lead to damp problems and damagedbrickwork potentially costing thousands. An annual gutter cleanof tree debris and moss helps prevent this problem.

103. HiSpec Gutter Cleaning & Maintenance01392 340333 / 07813 [email protected] cleaning, repair and new guttering installed. Cleaning uses Gutter Vac System with CCTV monitor. A fast, safe, fully insured service delivered by friendly professional throughout East Devon.

Hairdressers

104. M Harvey Hair44 The Quay, Exeter, EX2 4AP01392 410510www.mharveyhair.co.uk A beautiful boutique salon in a Grade 2 listed building overlooking the quayside in the heart of Exeter. Leading Paul Mitchell stockist with Wella professional colouring services. Renowned for quality cutting and colour services in a relaxing salon atmosphere.

SPECIAL OFFER: 10% discount to readers of Our Local Expert quoting ref 5326 when booking.



Loft Conversions See also Builders, Carpenters.

117. Attic Designs Limited01392 495311www.atticdesigns.co.ukOffering a complete loft conversion service from initial design through to construction – including obtaining planning permission and building regulations. Friendly Chris Poole has over 25 years experience converting lofts, so he knows the typical problems found in all types of homes. Quality workmanship ensured as Chris employs his own staff directly, and uses quality materials, backed by a five year ‘no quibble’ guarantee. Fully insured FMB MasterBond member with all risks

public liability cover insurance.

SPECIAL OFFER: Free Velux blinds to readers of Our Local Expert who order a loft conversion.

Logs

For domestic use, seasoned hardwood reduces the risk ofchimney fires.

118. Free Range FirewoodCall Rich: 01392 269603 / 07740 285247www.freerangefirewood.comDelivery of quality seasoned hardwood logs to Exeter and surrounding area. ‘Great service. Delivered wood quickly’. ‘Were prompt and very friendly. Wood burns well. Highly recommend and will use again.’

Man and Van Service

119. The Man With Van01404 812657 / 07967 [email protected] quotations, reasonable rates, near or far, distance no object. Ideal for house clearance, light removals, even courier service. Stephen Muir was recommended as ‘polite, prompt and willing’.

Marquees

120. Devon Marquee Company01647 433530www.devonmarquee.co.uk For weddings, parties, celebrations and corporate events. Recommended for experience and efficiency. Advice on all aspects including lighting, furniture, heating, linings, dance floors and stages.

SPECIAL OFFER: Mention Our Local Expert for a free site visit.

Mobility

121. Gozna Services Ltd.01395 233938 / 07803 267929www.goznaservices.co.ukGozna Services listen to your needs and adapt your home accordingly. A building company specialising in disabled bathroom conversions, wheelchair ramps, custom-built handrails, staircases, balconies and more. Recommended as ‘friendly, helpful and professional’.

Oil Heating EngineersSee Aturi (feature 39), Andy Barriball Heating and Plumbing (feature 40), LSJD (feature 4).

Osteopaths

122. Heavitree Osteopathic Clinic01392 273243

Painters and DecoratorsSee Decorators.

PensionsSee Independent Financial Advisers.

Pest Control

123. ISCA Pest Control01392 462900www.iscapestcontrol.co.ukFor all pest problems, ISCA Pest Control are a friendly family business available 24/7. No job too small including: rats, wasps, moles, fleas, mice, ants, bed bugs, squirrels, bird proofing and many other pest related services. Discounts for OAPs, competitive prices assured. Fully insured members of Devon Trading Standards ‘Buy with Confidence’ scheme.

Pet Services

124. Animal ParadiseHaldon Drive, Clapham, Exeter, EX6 7YG01392 [email protected] friendly, family-run boarding kennel and cattery. Collection and delivery service available, inspections welcome without appointments (11am - 3pm). Open 7 days a week from 8.30am – 5.30pm.

125. Barking Mad Home from Home Pet Care01392 256665 www.barkingmad.uk.comDogs stay in private homes with loving host families whilst you are on holiday. All existing routines maintained. ‘Our dog was cared for just as he is at home’.

More recommended Pet Services overleaf...

InteriorsSee also Carpets, Decorators, Flooring, Tiles and Tiling.

111. Akitech Electrics01803 391951 / 07809 742250www.akitechelectrics.co.ukBespoke installations of lighting, home media systems and more (e.g. subtle and effective installations of TVs, speakers and wiring). NAPIT registered (Part P). Adam Atkins’ professional, reliable team are clean and tidy and pride themselves on high-quality finish and design.

112. Touchwood Devon Ltd.01392 364269www.twdinteriors.co.ukDesigners and makers of the very highest quality interiors, Clyst St Mary-based Touchwood offer a truly bespoke service, where each commission is individually designed and manufactured to your specific requirements in terms of both aesthetics and functionality. From private libraries, studies, dressing rooms, kitchens and freestanding furniture in all its guises, Touchwood are happy to give a free appraisal of any project.

KennelsSee Pet Services.

KinesiologySee Well-being.

KitchensSee also Carpenters, Interiors, Builders.

113. Fergus Clark Kitchens Limited21a Broad Street, Ottery St Mary, EX11 1BY01404 813318www.fergusclarkkitchens.co.ukBespoke kitchens created for your budget and needs by this experienced and friendly family firm. Fergus Clark use only high quality fitters and promise a service which cannot be beaten. Thoughtful planning of the installation holds the customer in mind, and a computerised design service lets you see what your kitchen will look like. Visit the friendly showroom to touch and feel the quality of the products, and to see the large variety of styles, materials and prices. Doors can even be custom made to your own specification.

LandscapingSee Garden Services, Groundworks (includes Digger Hire).

Letting Agents

114. Palmer Collins Ltd.Business House, 33 Longbrook Street, Exeter, EX4 6AW01392 496566www.palmer-collins.co.ukPalmer Collins Ltd. have a strong local reputation in the lettings market, and apply this experience and knowledge with a friendly and approachable manner. Services include full property management or find-a-tenant service, as well as advice on potential property investments. User friendly website for potential tenants. Welcoming, with no shiny suits, they offer competitive rates, and a local office with a prominent window display. OFT approved. ‘They do everything, so I don’t have to worry’, ‘good at keeping me informed’ a landlord told us.

115. Solo Property Services & SalesGround Floor, 25 Southernhay East, Exeter, EX1 1QP01392 271177 (lettings)[email protected] 271599 (sales)[email protected] letting and property management agency, residential estate agency and property investment consultancy. Solo specialise in residential and student rental property in Exeter and the surrounding area. Also specialising in the sale and acquisition of all types of residential and investment property. They provide an individual and personal service to clients and offer a full range of other associated property related services. ‘Superb service – I’ve used them for years’.

Lights and LightingFor design-led installations of intelligent lighting, see Akitech Electrics (feature 111).

LocksmithsSee also Security.

116. Exeter Locksmiths01392 272725 / 07711 133850www.exeterlocksmiths.co.ukFast response time and out of hours service (on mobile). Open and replace all types of lock. Specialising in UPVC door locks, also keys cut by serial number, upgrades to your security, supply and fit for master key locks.





Pet Services continued...

126. Paws Truly07539 [email protected] Cheryl Mason is a qualified Veterinary Nurse and qualified groomer offering a mobile grooming service in your home, also pet sitting and dog walking. Her confident, professional handling makes her ideal for dogs of a nervous disposition. ‘She spent a long time getting to know my dog and then very successfully clipping her. I would recommend her to every dog owner.’

127. Posh Paws by Petra68 Fore Street, Heavitree, Exeter, EX1 2RR01392 491122For dog and cat grooming of the highest quality.

PhysiotherapistsSee Well-being.

Pilates Pilates Retreats at peaceful Boswell Farm (feature 150) allowyou to experience Pilates for the first time, or really focus on yourtechnique with tailored personalised tuition.

Plant HireFor man and digger hire see Matthew Down Building Services (feature 102).

PlasterersSee also Brickwork and Plastering, POW Property Maintenance and Construction (feature 17).

128. S L Plastering01392 428104 / 07811 [email protected] all your plastering and rendering needs, Scott Lauder was recommended as ‘really clean with a very good finish’, ‘very friendly, very trustworthy’. City & Guilds qualified, no job too small, no VAT charged.

PlumbingSee Central Heating and Plumbing, Drain Cleaning.

Pressure Washing

129. Pressure Systems South West07578 092074www.pressure-systems-sw.co.ukSpecialising in the cleaning of: brick and block paving; tarmac; concrete; brickwork; timber decking; astro surfaces; profiled cladding; conservatories; roofs; swimming pools; PVC fascias and guttering; graffiti removal. Adrian uses a revolutionary flat surface cleaner, much more effective than the traditional ‘lance’ method which can leave streaks. ‘A friendly chap who made a lovely job’. CSCS card holder, public liability to £5m.

Property MaintenanceSee also Home Maintenance, Builders, Decorators, Garden Services.

130. Andy Hale Services01392 209058 / 07813 067919For all small general building needs, calling in trusted experts as required. Exwick’s friendly Andy Hale was recommended for ‘excellent workmanship. Very hard-working - thoughtful - not just about what I needed doing but also the cost and the impact of what I wanted on other things. Gave a quote and stuck to it - no hidden extras. Would recommend over and over again’.

RemovalsSee also The Man With Van (feature 119), Thomson’s Rubbish Removal (feature 146).

131. Reddaways01837 840373www.reddawaysremovals.co.ukWith over 70 years experience in removals and storage, Reddaways pride themselves on outstanding service and high levels of returning customers. For local and nationwide moves, free no-obligation quotes are provided at your home. Secure, dry storage and self-storage available. Office of Fair Trading approved members of the British Association of Removers. Recommended to us as ‘efficient and friendly’.

Restaurants, Dining Pubs and Cafes

There’s no place for chain brands in this guide. The followingindependent restaurants have an identity all of their own. Shortterm promotions at these restaurants are sometimes listed on ourwebsite, where you will also find quality independent restaurantsin East Devon, Teignbridge and Torbay.

132. @Angela’s Restaurant38 New Bridge Street, Exeter, EX4 3AH01392 499038www.angelasrestaurant.co.uk@Angela’s is both welcoming and informal. The focus is very much on quality and freshness: fish sourced daily from Brixham; real Devon meat; home-baked bread; locally sourced cheese and ice cream. A wine list to suit all budgets and delicious food sensibly priced. Recommended as a ‘fantastic small restaurant’, @Angela’s has lost none of its intimate charm since the recent extension. Lunchtimes available by prior arrangement.

133. The Fat Pig Freehouse01392 4372172 John Street, Exeter, EX1 1BLwww.fatpig-exeter.co.ukA vibrant city centre pub recommended by readers and restauranteurs alike. High quality food from a daily changing menu using locally sourced meat, fish and veg. Service is formal yet discreet, in this backstreet gastropub with a wonderful atmosphere, serving quality wines and great beers. Limited reservations available.

134. The Holt178 High Street, Honiton, ED14 1LA01404 47707www.theholt-honiton.comOtter Brewery’s first pub enjoyed an excellent write-up in the Telegraph, and is well recommended for being ‘consistently good with lovely staff’. The Holt has a contemporary yet homely feel. An extra buzz comes from the vibrant open kitchen, preparing the regularly updated menu which includes homemade bread and home smoked foods. They even hold regular smoking classes at the Holt. Pre-meal drinks and tapas can be enjoyed on comfy sofas in the pub, where real ales glide effortlessly down. Winner of 2010 Taste of the West best dinning pub and now in the top 35 Gastro pubs in the UK.

135. The Jack in the GreenRockbeare, Nr Exeter, EX5 2EE01404 822240www.jackinthegreen.uk.comVoted 60th in the UK’s 2011 Top 100 Restaurants, the Jack is renowned for value for money and care. A delicious bar and dinner menu prepared from the best Devon produce, with daily specials and a great range of quality local brews. Families very welcome. Three courses from £25. Celebrating 20 years and still getting better.

136. The Lazy ToadBrampford Speke, EX5 5DP01392 841591www.thelazytoad.co.ukThis wonderful Grade II listed country pub is also listed in all the best food guides. Oak beamed ceilings, slate floors, and a warm, personalised welcome await. Daily changing menus, with lunches including pub classics, and a wide variety of evening meals catering for every taste. All food is prepared from scratch using local and regional suppliers – including South West wines and cheeses, vegetables from their own garden and even local allotment holders! Why not walk off your meal along the Exe (dogs welcomed in the bar). Closed Sunday evenings and all day Mondays.

137. Oliva Restaurant6-7 Fore St, Topsham, EX3 0HF01392 877878www.olivarestaurant.co.ukFor the flavours of the Mediterranean with a Spanish feel, using the finest local produce. Multi-award winning. A relaxed ambience of style and comfort indoors, or dine or take a pre-dinner drink on the Mediterranean terrace.

138. La Petite Maison35 Fore St, Topsham, EX3 0HR01392 873660www.lapetitemaison.co.uk Bringing that Westcountry magic to their restaurant and using the finest local produce, Chef Douglas Pestell has created an award winning menu of mouth watering modern British cuisine. Friendly, efficient service and a warm Westcountry atmosphere. Fantastic fish and so much more, desserts to-die-for and a wonderful wine list. Open Tues–Sat from 7pm.

139. The Real Food Cafe11 & 13 Paris Street, Exeter, EX1 2JB01392 681234www.realfoodexeter.co.ukTasty, rustic-style light meal options in this inspirational cafe. All dishes showcase the beautifully fresh seasonal local food available in the Real Food shop downstairs, including Emma’s Bread – made in store.

140. Rodean RestaurantThe Triangle, Kenton, EX6 8LS01626 890195www.rodeanrestaurant.co.uk‘Exeter’s best kept secret’. A family-run restaurant beside the village green in unspoilt Kenton, serving the finest West Country produce from a changing menu. All food lovingly prepared on site including homemade bread and ice cream. Renowned for beautiful presentation, consistent high quality and excellent service. Open Tues-Sat eves and Sunday lunches.

More recommended Restaurants, Pubs and Cafes overleaf...

The businesses in Our Local Expert have been recommended, so you can



Please tell us your experiences of listed businesses, so we can be sure to maintain our high quality standards.

SecuritySee also Roll-a-Door (feature 61).

148. Guardian Security (SW) Ltd.The Space Place, Alphinbrook Rd, Marsh Barton, EX2 8RGAlso: 131 Sidwell Street, Exeter, EX4 6RY01392 411887www.gsecuk.com With two branches in Exeter - one in Marsh Barton, the other in the City Centre - Guardian Security are ideally placed to cater for all your security needs. Specialists in UPVC locks, services from keys, padlocks, cash boxes and safes to CCTV and access control. Also incorporating a fire extinguisher and alarm division.

SPECIAL OFFER: 5% discount to new customers mentioning Our Local Expert.

149. Tamar Security Services01392 342343www.tamarsecurity.co.ukA friendly family business which now incorporates Venture security, making Tamar the largest independent security solutions provider in Devon. They advise, install and maintain intruder alarms, CCTV, fire alarms and door security. Recommended to us for their good workmanship. NSI accredited and approved. Phone for no obligation surveys.

Short Breaks

150. Pilates Retreats at Boswell Farm Sidford, EX10 0PP01395 514162 www.lindawmacaulay.comTranquil, rejuvenating, tailor-made Pilates retreats for individuals, groups and celebrations. Professional Pilates tuition including Spirals in a gleaming sunlit studio, quality accommodation with dining or self-catering and additional activities ranging from Life Coaching and massage to tennis, tranquil walks and fishing. Easily accessible from Exeter.

Soft FurnishingsFor curtains and blinds see East Devon Blinds (feature 10); and Exeter Carpet Company (feature 33).

Solicitors

151. Ford Simey LLPThe Senate, Southernhay Gardens, EX1 1UG01392 274126www.fordsimey.co.ukFor all your legal needs including: family, divorce and children; conveyancing; wills, powers of attorney and tax planning; trusts and administration of estates; employment; professional negligence; accident compensation claims. Testimonials include: ‘very helpful’; ‘excellent service’ and ‘very professional’.

StaircasesSee Radford Joinery (feature 28).

Stonework, Stone WallsSee Matthew Down Building Services (feature 12).

StorageSee Reddaways (feature 131).

StovesSee Brocks Fireplaces and Stoves (feature 77), FlaminGrate (feature 45).

Taxis

152. Capital TaxisSt Davids Station01392 433433 / 01392 434343www.exeter.tcQuality central taxi service, with range of vehicles including multi-seat MPVs and disabled taxis. Convenient ‘ring back’ service alerts you when your taxi is outside waiting for you. Auto booking available through website. ‘They never rip me off or let me down’.

153. Den’s Private Hire07776 188499Patient and understanding for hospital visits, trips to the airport and more. Keenly priced service throughout the eastern side of Exeter – call for quotes. Recommended as ‘very reliable, very punctual’.

Thatchers

154. Philip White Master Thatcher01297 35129 / 07830 [email protected] 24 years experience, trust Philip White for honest, friendly advice, quality craftsmanship, tidy workmanship and free estimates. Water and wheat read, ridging and repairs, new work and re-thatching. Member of Devon and Cornwall Master Thatchers Association.

Tiles and TilingSee also Bathrooms.

155. John White Tiling01392 495878 / 07779 [email protected] all types of domestic tiling, stone and ceramics, with all work guaranteed for 6 years by the Tiling Association. Kitchen walls, bathrooms, conservatory floors, swimming pools. Let John source your tiles and enjoy discounts you would not be able to achieve yourself. John will happily point you in the right direction to help you find the tiles you want.

Restaurants, Pubs and Cafes continued...

141. The Rusty Bike67 Howell Road, Exeter, EX4 4LZ01392 214440www.rustybike-exeter.co.ukSister to the wonderful Fat Pig, this relaxed gastro pub also specialises in serving top quality, freshly prepared, locally sourced food and drink. 80% of the menu comes from the bar’s own local farms. Fiercely independent.

142. Tyepyedong Noodle Bar175 Sidwell Street, Exeter, EX4 6RH01392 251888www.tyepyedong.comOriental fusion food (a mix of Japanese and Chinese food with other Asian influences) served without fuss in Exeter’s first noodle bar. All meals cooked fresh to order, so can be served to suit your exact preference. Open 12-3, 5-10.30pm Mon-Fri, 12-10.30pm Sat, Closed Sundays. Takeaway also available.

Harry’s Grill Bar is great for Devon steaks. The Hourglass(Melbourne Street) and the Five Bells at Clyst Hydon both havefantastic reputations for good food in an authentic pub. We’vereceived solid recommendations for Jasmine Thai Restauranton Fore Street, Steaks n Sushi on North St, and ExeterSausage and Grill on Queen Street.If you fancy a day out, The River Cottage Canteen (Axminster)and the Riverford Field Kitchen (Buckfastleigh) are both worthyof their legendary status. Combe House at Gittisham vergeson luxurious perfection, and don’t forget Honiton - a lazy trainjourney from Exeter, where we love gastro pubs The Holt (feature134) and The Railway.

Roof Cleaning and Sealing

143. HiSpec Property Maintenance01392 340333 / 07813 [email protected] cleaning, moss and lichen removal, using chemical or high-pressure cleaning. Roof painting, sealing and renovation. ‘High standards and very obliging – at a good price’.

Roofing See also Builders, Thatchers.For chimney repairs (brickwork) see Brickwork Specialists, also FlaminGrate (feature 45).

144. Apex Roofing Contractors Clyst St Mary (Est. 58 years) 01392 466297 / 01392 [email protected] as a ‘good family business who always do a thorough job’. High performance polyester elastomeric roofing; slating, tiling and general roof repairs. TrustMark accredited member of NFRC. Members of CompetentRoofer scheme – meaning Apex can self-certify without the need for Local Authority Building Control approval. This ensures that the thermal efficiency of your roof will be upgraded – saving you money on wasted heat. All re-roofing guaranteed and insurance-backed guarantees available.

145. Premier Roofing Contractors Ltd.01392 274064 [email protected] Slack’s experienced team are the flat roofing specialists. High performance felt roofing, Sarnafil single-ply roofing (PVC), repairs, refurbishment and new work. All works with manufacturer’s guarantee. TrustMark approved members of the National Federation of Roofing Contractors. Free estimates.

RooflineSee Double Glazing, also Pow Property and Construction (feature 17).

Rubbish Removal

146. Thomson’s Rubbish RemovalsFreephone 0800 3357610 / 07979 841376www.rubbishremovalsexeter.comFriendly Mark Thomson is licensed by the Environment Agency to remove your rubbish. Builder’s waste, garden rubbish, old sheds, household junk and more. Free estimates, no job too small, no VAT charged. Punctual, prompt and personal service, recommended as reliable.

Scaffolding

147. Exeter Scaffolding LimitedUnit 3, West Wheatley Farm, Westwood Lane, Longdown, Exeter, EX6 7RX01392 811771exeterscaffolding@blueyonder.co.ukwww.exeterscaffolding.comA prompt reliable service including rapid response and emergency work. CITB registered, fully insured. Free quotations, no job too small. Recommended to us as ‘efficient, good workers, competitive in price.’

The restaurants in Our Local Expert have been recommended, so you can



Tree SurgeonsSee also Garden Services.

156. Briscoe Tree Care01392 758040 / 07825 002362www.briscoetreecare.co.ukAll aspects of tree work including stump removal, clearance work and hedgecutting. Jon was recommended as ‘friendly, efficient, tidy’. NCH Arb, insured to £5m. Free quotes and advice.

157. East Devon Tree Care01395 279101 / 07968 741251www.eastdevontreecare.co.ukDismantling and felling, pruning, thinning and reductions. Specialist hedge trimming, tree inspections, surveys and reports. Fully qualified Arborists CHAS accredited, Arboricultural Association Approved. Free quotations. Videos of the guys at work, on their excellent website.

158. Exe Tree Care01392 681939 / 07980 681082www.exetreecare.co.ukHywel Davies and his team were recommended to us for ‘doing an excellent job, very professionally’, and for his ‘expert advice’. Felling and dismantling; reducing and reshaping; dangerous and diseased; hedge trimming; pruning; logs and mulch; emergency; insurance claims. Respectful of your trees, they promise to leave your garden immaculate. Fully insured.

159. Faircloth ForestryCall Paddy: 01392 269603 / 07817 651008www.fairclothforestry.comProfessional, fully qualified tree firm that believes in providing top quality service. All aspects of tree, hedge work and woodland management carried out. Fully insured to £5m. Free written quotes provided. ‘Very friendly, did an excellent job for a competitive price. We’d recommend them highly’.

Tyres and ExhaustsSee Best Tyres Autocentre (feature 21).

Upholstery CleaningSee Carpet Cleaning.

Van HireSee The Man With Van (feature 119).

Website Design

160. AlFindlay.com01395 542500 / 07976 243564www.alfindlay.comPersonalised, professional, affordable websites that you can update as easily as a Facebook page. Training, telephone support and hosting from a friendly local person, rather than online advice or a call centre on the other side of the world. Happy to visit to discuss your needs.

Weddings, Parties and FunctionsSee Catering, Disc Jockeys and Marquees.

Welding

161. Gozna Services Ltd.01395 233938 / 07803 267929www.goznaservices.co.ukWelding and steel fabrication of custom-made ramps, handrails, balconies, gates and more. ‘Friendly helpful and professional.’

Well-beingFor Pilates Lessons, Spirals and rejuvenating Pilates Retreats, see Boswell Farm (feature 150). Parties from 2 to 12, can include Life Coaching, massage and quality catering.

162. Body Work Therapists Ltd.Chudleigh01626 852575Musculo/Skeletal/Lymphatic TherapyRemedial and Sports Massage www.muskelym.co.uk A head-to-toe ‘evidence based’ treatment that finds and clears connections between problems collected over years of hard work. Musculoskeletal problems like whiplash, low back pain and sciatica, are eased using the patient’s muscles rather than external force which generally leads to a long lasting resolution of the problems. For the Lymphatic-immune system, gentle massage reduces problems such as bloating, infertility, adhesions and chronic fatigue. Phone for more information, or see very informative website.

163. Natural Health and HealingRockbearePetrina Clarke Dip.ASK. IFHB. ICHT. NFSH.01404 822687 / 07967 143894www.NaturalHealthAndHealing.org.ukPetrina aims to help you reach your true potential through holistic health. She offers a range of treatments including Kinesiology, Nutrition, Body Alignment and Stress Management. She runs workshops for relaxation, Anti-Ageing, Confidence and Assertiveness. Confidential advice and treatment. Experience a new lease on life!

164. The Pain Management Clinic01626 [email protected] you suffer from persistent aches and pains, or can no longer do the things you want, Pain Management may work where other treatments have failed. Sarah Peat (MCSP AACP) uses the latest techniques including Cognitive Behavioural Therapy, TENS, acupuncture and physiotherapy. A come-to-you service drawing on 15 years experience working in NHS pain clinics, to improve the quality of your life.

Windows and DoorsSee also Double Glazing and Conservatories, Carpenters, Glass and Glazing.For double glazing window and door repairs, see A N Morgan (feature 64).

165. E L Evans Carpentry and Joinery01395 277804 / 07812 [email protected] aspects of hardwood and softwood windows. Double-glazed; casement; sliding-sash; storm-proof and more. Also upgrades to double-glazed sash windows. All custom made by friendly and reliable City and Guilds qualified joiner, conforming to latest building regulations.

166. Sapphire WindowsFreephone 0800 0325263FENSA registered manufacturers and installers of windows, doors and conservatories. Happy to advise on the styles, openings and security that will best suit your home. All products come with their comprehensive 10 year guarantee. Recommended to us for their good value.

Wine ShopsSee Smith’s Fabulous Wines and Spirits (feature 89).

Woodburning StovesFor showroom and installation see Brocks Fireplaces and Stoves (feature 77) FlaminGrate (feature 45), for installation only see LSJD (feature 4).

Please tell us your experiences of featured businesses, so we can be sure to maintain our high quality standards.

Where do the recommendations come from?The businesses featured here have been recommended by local people like YOU! Readers of Parish Magazines, local Newsletters, friends and colleagues at places of work. People from the local community who appreciate a quality, trustworthy service. We need your feedback (good and bad) about businesses we feature and businesses we don’t, to ensure the quality of our publication. No business is accepted without prior recommendations or adequate references, and we exclude businesses when we are aware of malpractice or bad workmanship. Readers who contact us with feedback are entered into our prize draw (see competition overleaf).

The difference between ‘value for money’ and ‘cheap’Businesses featured here will not necessarily be the cheapest around. They have been chosen for providing quality services and quality products.

Saving money in the short-term might cost you more in the long-term, especially if you have to pay for the same job to be done twice because your chosen supplier has cut corners to keep the price down. Have you ever bought cheap bin liners?


The smallprint

As publishers, we act in good faith in featuring businesses that have been recommended to us, and make every reasonable effort to ensure that information is up-to-date. Not all businesses recommended to us choose to feature, and there is a cost to feature. There is no inference that businesses included are better than those that do not feature. We are not the agents of any of the businesses featured and we do not accept any responsibility for any consequence arising from the employment of any person or business appearing in this publication. We do not accept responsibility for any inaccuracies errors or omissions, or for the products or services appearing in this publication.

You should not rely on the content of Our Local Expert when making important financial, personal or business decisions. For such decisions you should seek the advice of professionals whose advice is appropriate for your circumstances. All website links from www.OurLocalExpert.co.uk that connect to other sites are listed only for your information and convenience – we do not endorse these sites or the accuracy of their content. We cannot ensure or guarantee the security of any information transmitted over the Internet. When contracting work, you contract directly with the business listed, not with us. We cannot guarantee work or availability. We recommend that you satisfy yourself with the quality of contractors work. We are not liable for consequential loss.

Tell us who you think’s good and win stuff!Your feedback and recommendations are essential to ensure the quality of Our Local Expert. We need to know

what you think about the businesses we feature, and others you think are good enough to appear next year.

By sending us your feedback, you could win:

A Saturday retreat for two at tranquil Boswell Farm, Sidford (see feature 150).

This rejuvenating, indulgent day can include Pilates

tuition, tennis, and walks around the peaceful grounds

and lake in the scenic Sid Valley.

A meal for two (not including wine) at legendary Topsham restaurant La Petite Maison (see feature 138).

£50 to spend on immaculately butchered quality local meat from Pipers Farm (see feature 86).

Please send all feedback using the contact details on the inside front cover.

You will be entered into a prize draw once for each business you recommend. Winners will be drawn by the publisher and notified by 30th April 2013. We will only pass your details to the prize suppliers. Full competition T+Cs on our website.

How to work well with tradespeople

1. Before work begins – check legal requirementsBuilding regulations approval is usually required for internal work like removing a wall or converting a garage. Note that Building Regulations and Planning Permission are totally separate - not requiring one does not mean you do not need the other!

If you decide to sell your house in the future, your buyer’s solicitor will ask for a copy of all Building Regulations and Planning consents. If you don’t have these, it could hold up or even stop the sale of your house.

Many changes to your electrical wiring installations require approval under Part P. This includes all work in kitchens, bathrooms and outdoors. An electrician registered for Part P will be able to self-certify the work without the need for a Building Control application.

Building regulations will apply if you want to install or move a gas boiler unless you use a GASsafe registered installer who can self-certify. Similarly, installing replacement windows and doors requires an application unless your installer is registered with FENSA.

Renovating a thermal element now requires approval and you will be required to upgrade the thermal efficiency of the part of the building you are working on. For example, replacing roof tiles will require additional roof insulation, and re-rendering an outside wall may require additional wall insulation.

For more information and guidance see the excellent ‘interactive house’ on www.PlanningPortal.gov.uk, or use the following phone numbers:

City or District Council Building control hotline PlanningExeter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .01392 265167 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01392 265223

Mid Devon . . . . . . . . . . . . . . . . . . . . . . . . .01884 234345 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01884 234260

Teignbridge . . . . . . . . . . . . . . . . . . . . . . . .01626 215793 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01626 215734 (East), 01626 215743 (West)

East Devon . . . . . . . . . . . . . . . . . . . . . . . .01395 517482 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01395 516551

2. Use a recommended tradespersonOur Local Expert is based entirely on local recommendations. You can also ask neighbours and local friends for recommendations. Ask to see your chosen tradesperson’s Public Liability Insurance (and check the expiry date). This should be up to at least £500,000. Ask if they have done any work locally that you could visit.

3. Get a written quotation, on headed paper (as opposed to an ‘estimate’)Cheaper is not necessarily better, especially if it means you will need the work to be done again in a few years time. Cheaper may mean corners are being cut, or that parts used are of a lower standard. Don’t be surprised if you have to pay or wait for quality. Compare several quotes and ask why the prices differ. Check if VAT is included (on both work and materials), and if there is a call out charge. Check if any guarantees are insurance-backed (in case the business should fold).

4. Agree a written contractAgree a written scope of work, based on the quotation you choose. Ensure it details all the work required, including the removal of earth and waste materials if applicable. Ensure that the contract estimates the time taken.

5. Agree staged payments in advanceTry to agree your first payment to coincide with materials delivered on site, and agree your final stage payment only once you are happy to sign off the completed work.

6. Budget 15% over the quoted priceThis will allow for unforeseen problems, or any extra work that you may require mid-way through the project.

7. Agree changes with project managerFor large projects, any changes made by you or the contractor should be detailed in writing. Agree these with the project manager, and not one of the staff.

8. Ask for a receipt when paying Be sure you can track all payments at all stages, and always ask for a receipt if paying cash. No paperwork means no guarantee.

9. Who to contact should a problem ariseIf your work fails to meet your expectations and you are not happy with the response from your chosen tradesperson, you can get consumer advice through the Citizen’s Advice Consumer Helpline on 08454 040506, or take independent legal advice from a solicitor or your local Citizen’s Advice Bureau (Exeter tel: 0844 4994101; Honiton: 01404 44213, web: www.exetercab.org.uk).

Our Local Expert is always keen to hear feedback on the businesses we feature, so that we can maintain our high quality standards. Contact us via www.OurLocalExpert.co.uk, or by calling 01392 340304.

Exeter 2012/13

Paul Reeves of PPR PLUMBING AND HEATING

See feature 43

OurLocalExpert Exeter 12-13

Documents

inside front cover

ottery st mary

trading standards buy

andy barriball heating

clyst st mary

locally sourced food

loyal customer base

brightsea print group