ourhealthoursay@hotmail .com The Big Event 9 th March 2004 ‘Our Health Our Say’ Project
[email protected] The Big Event 9 th March 2004 Our Health Our Say Project.
Mar 27, 2015
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Public Advice and Information
From Community Health Councils
1974 - 2003
Association of CHCsin England and Wales
(ACHCEW)
Voluntary Complaints
Service
Monitored Hospitals andCommunity Care
Services
Consulted on significantchanges
CHCs -Independent and Representative
Two way communicationsbetween patients, publicand local NHS bodies
With and for patientsand public -
Right of Appeal
Complaints informed CHCs’ independent
monitoring programmes
Performance management
Pri
mary
Care
and N
HS T
r ust
s
PALS
StrategicHealth Authority
To Formal Patient & Public Involvement
From Sept 2003
Representation& Scrutiny
Local AuthorityService
Social Services, Education, Housing
Overview &Scrutiny by
Local Authorities
Information& advice
PCTPPI Forums
NHS Trust Patient &
Public Involvement
Forums
Monitoring
Commission for Patient and Public
Involvement in Health (CPPIH)
Local Network ProviderSupport / administrationco-ordination / training
Performance management
Independent Complaints Advocacy Service (ICAS)
Our Health Our Say
DVD video and CD Rom
Jointly sponsored by DoH, CPPIH, CHCs and Hertsmere PCT (2002 winner of national PPI award)
CHC Legacy Project Base line tool for Patients’ Forums, PALS, ICAS, OSCs, NEDS, HR Departments and Section 11 Groups and others
Facilitates individual learning or group discussion
DVD video - Interviews with Dave Monk: BBC Presenter
Our health - our say
DVD video
Chapters:
Overview of PPI Agenda PALS/ICAS and NHS Direct Patients’ Forums Expert Patient Programme Local Authority Overview &
Scrutiny Public Engagement by NHS &
Primary Care Trusts (Section
11) The role of CPPIH Summary of changes for patients
Complementary CD Rom
BMA British Medical AssociationBME Black and Minority EthnicBMJ British Medical JournalBNF British National Formulary. Quarterly publication containing details of prescribed drugsBPAS British Pregnancy Advisory ServiceBPS British Pharmacological SocietyBSE Bovine Spongiform Encephalopthy. ‘Mad Cow Disease’. New form of CJD.BUPA British United Provident AssociationC-DCAB Citizens Advice BureauCABG Coronary Artery Bypass GraftCAMHS Child & Adolescent Mental Health Services - Joint Local and Health Authority CASE Centre for Analysis of Social ExclusionCASPE Clinical Accountability Service Planning and Evaluation researches use of health care data
Glossary of NHS Terms
A seven page ‘jargon buster’ with hyperlinks
PowerPoint presentations on all aspects of PPI
3rd version of the CHC Directory of Projects (4th version in preparation)
Glossary of NHS Terms (with hyperlinks)
ACHCEW ‘Effective Visiting’ Guide
2 CALLING OUT THE DOCTOR The Local Voices Project worked
with local people in two areas of Bristol to find out their views on the GP Out of Hours service. The report describes the initiative to enable local people in Lawrence Weston and Hartcliffe, both areas of high health need, to comment on the GP Out of Hours service. Although many people reported good experiences when they had to call out the emergency doctor, concerns were raised on trying to get the emergency doctor; difficulties in getting to the Out of Hours Centres and the particular needs of first time parents. The report highlights improvements in Out of Hours services in areas of high health need. . For more information: Bristol and District CHC
3rd Floor, Riverside HouseWelsh BackBristol BS1 4RRTel: 0117 987 3800Email: [email protected]
Effective Visiting Guide
DVD video
CD Rom
Patient and Public Involvement 250 CHC projects
88HEADSTART – A REPORT ON PAEDIATRIC NEURO-REHABILITATION
SERVICES IN GREATER MANCHESTER
This project sought the views of families on acute neuro-rehabilitation services for children with acquired brain injury in Greater Manchester. Priorities were: interdisciplinary team approach to care and rehabilitation; access to psychological, therapy and social work support; intermediate residential and day services; better collaboration between all relevant agencies’ more accessible and timely information and advice; and access to support and independent advocacy.
For more information: Salford CHC
22 Church StreetEccles Manchester M30 0DFTel: 0161 789 0474 (voice or minicom) Email: [email protected]
2 CALLING OUT THE DOCTOR
The Local Voices Project worked with local people in two areas of Bristol to find out their views on the GP Out of Hours service. The report describes the initiative to enable local people in Lawrence Weston and Hartcliffe, both areas of high health need, to comment on the GP Out of Hours service. Although many people reported good experiences when they had to call out the emergency doctor, concerns were raised on trying to get the emergency doctor; difficulties in getting to the Out of Hours Centres and the particular needs of first time parents. The report highlights improvements in Out of Hours services in areas of high health need. .
For more information: Bristol and District CHC3rd Floor, Riverside HouseWelsh BackBristol BS1 4RRTel: 0117 987 3800Email: [email protected]
Community Health Councils
Directory of
Public Involvement
(3rd Edition)
CD Rom
BMA British Medical AssociationBME Black and Minority EthnicBMJ British Medical Journal BNF British National Formulary. Quarterly publication containing details of prescribed drugsBPAS British Pregnancy Advisory ServiceBPS British Pharmacological SocietyBSE Bovine Spongiform Encephalopthy. ‘Mad Cow Disease’. New form of CJD.BUPA British United Provident AssociationC-DCAB Citizens Advice Bureau CABG Coronary Artery Bypass GraftCAMHS Child & Adolescent Mental Health Services - Joint Local and Health Authority CASE Centre for Analysis of Social ExclusionCASPE Clinical Accountability Service Planning and Evaluation researches use of health care data
Glossary of NHS Terms
A seven page ‘jargon buster’ with hyperlinks
CD Rom
Effective Visiting Guide
Effective visits have been a cornerstone of CHC activity since 1974
The Visiting Guide advises on how to prepare for, conduct and issue reports on visits
ACHCEW Effective Visiting Guide
CD Rom
To order ‘Our Health Our Say’ CD Rom and DVD Video
Cheques for £10 including p&p payable to: CHCDA, PO BOX 33038, London W9 3QN
Or order by Email to receive disks and an invoice:
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