Our resources support quality training

Our resources support quality training

Catalogue July 2019

Updated 1 July 2019

Contents

Vocational training resources 3

Qualifications we support 3 Skill sets we support 8

Individual units of competency 12

Agriculture, Horticulture and Conservation and Land Management 12 Automotive Industry Retail, Service and Repair 13 Basic Education 14 Beauty Training 16 Business Services 17 Community Services 38 Construction, Plumbing and Services 51 Financial Services 52 Food Processing 56 Foundation Skills 57 Health 59 Information and Communications Technology 62 Property Services 66 Retail Services 70 Engagement Range—Colour—Tourism, Travel and Hospitality 74 Engagement Range— Black & White—Tourism, Travel and Hospitality 80 Tourism, Travel and Hospitality 86 Transport and Logistics 92 Training and Education 100

Workshop based resources with PowerPoint presentation 101

Certificate IV in Frontline Management BSB40807 101 Certificate IV in Training and Assessment TAE40110 102

Professional development resources 103

How to Order 110

Trading terms and conditions 111

Copyright 113


Qualifications we support Our vast range of training and assessment support resources covers 12 training

packages and over 200 qualifications from Certificate 1 to Diploma level. For a detailed

listing of qualifications and the core and elective units we support visit:

www.smallprint.com.au

BUSINESS SERVICES

BSB10115 Certificate I in Business BSB41015 Certificate IV in Human Resources

BSB20115 Certificate II in Business BSB41415 Certificate IV in Work Health and Safety

BSB20215 Certificate II in Customer Engagement BSB41515 Certificate IV in Project Management

Practice

BSB30115 Certificate III in Business BSB41615 Certificate IV in Purchasing

BSB30215 Certificate III in Customer Engagement BSB41715 Certificate IV in Recordkeeping

BSB30315 Certificate III in Micro Business Operations BSB42015 Certificate IV in Leadership and

Management

BSB30415 Certificate III in Business Administration BSB42415 Certificate IV in Marketing and Communication

BSB30715 Certificate III in Work Health and Safety BSB42615 Certificate IV in New Small Business

BSB30815 Certificate III in Recordkeeping BSB42518 Certificate IV in Small Business Management

BSB30915 Certificate III in Business Administration (Education) BSB42618 Certificate IV in New Small Business

BSB31015 Certificate III in Business Administration (Legal) BSB50215 Diploma of Business

BSB31115 Certificate III in Business Administration (Medical) BSB50415 Diploma of Business Administration

BSB40215 Certificate IV in Business BSB50515 Diploma of Franchising

BSB40315 Certificate IV in Customer Engagement BSB50615 Diploma of Human Resources Management

BSB40515 Certificate IV in Business Administration BSB50618 Diploma of Human Resources Management

BSB40615 Certificate IV in Business Sales BSB51315 Diploma of Work Health and Safety

BSB40715 Certificate IV in Franchising BSB51415 Diploma of Project Management

BSB40915 Certificate IV in Governance BSB51615 Diploma of Quality Auditing


BUSINESS SERVICES

BSB51915 Diploma of Leadership and Management BSB51918 Diploma of Leadership and Management

BSB60215 Advanced Diploma of Business BSB60915 Advanced Diploma of Management (Human Resources)

BSB61015 Advanced Diploma of Leadership and Management

COMMUNITY SERVICES

CHC14015 Certificate I in Active Volunteering CHC43115 Certificate IV in Disability

CHC22015 Certificate II in Community Services CHC43215 Certificate IV in Alcohol and Other Drugs

CHC24015 Certificate II in Active Volunteering CHC43315 Certificate IV in Mental Health

CHC30113 Certificate III in Early Childhood Education and Care CHC43415 Certificate IV in Leisure and Health

CHC30213 Certificate III in Education Support CHC43515 Certificate IV in Mental Health Peer Work

CHC32015 Certificate III in Community Services CHC44015 Certificate IV in Coordination of volunteer programs

CHC33015 Certificate III in Individual Support CHC50113 Diploma of Early Childhood Education and Care

CHC34015 Certificate III in Active Volunteering CHC50213 Diploma of School Age Education and Care

CHC40113 Certificate IV in School Age Education and Care CHC50313 Diploma of Child, Youth and Family

Intervention

CHC40213 Certificate IV in Education Support CHC50413 Diploma of Youth Work

CHC40313 Certificate IV in Child, Youth and Family Intervention CHC51015 Diploma of Counselling

CHC40413 Certificate IV in Youth Work CHC52015 Diploma of Community Services

CHC40513 Certificate IV in Youth Justice CHC52115 Diploma of Community Development


COMMUNITY SERVICES

CHC42015 Certificate IV in Community Services CHC53215 Diploma of Alcohol and Other Drugs

CHC42115 Certificate IV in Community Development CHC53315 Diploma of Mental Health

CHC42215 Certificate IV in Social Housing CHC53415 Diploma of Leisure and Health

CHC42315 Certificate IV in Chaplaincy and Pastoral Care

BASIC EDUCATION

40650SA Certificate I in Education and Skills Development 40650SA 40625SA Certificate II in Education and Skills

Development 40625SA

FINANCIAL SERVICES

FNS10115 Certificate I in Financial Services FNS40217 Certificate IV in Accounting and Bookkeeping

FNS20115 Certificate II in Financial Services FNS41815 Certificate IV in Financial Services

FNS30115 Certificate III in Financial Services FNS50217 Diploma in Accounting

FNS30317 Certificate III in Accounts Administration

FOUNDATION SERVICES

FSK10113 Certificate I in Access to Vocational Pathways FSK20113 Certificate II in Skills for Work and

Vocational Pathways

FSK10213 Certificate I in Skills for Vocational Pathways

HEALTH SERVICES

HLT33015 Certificate III in Allied Health Assistance HLT43015 Certificate IV in Allied Health Assistance

HLT33115 Certificate III in Health Services Assistance HLT47315 Certificate IV in Health Administration

HLT37315 Certificate III in Health Administration

INFORMATION AND COMMUNICATIONS TECHNOLOGY

ICT10115 Certificate I in Information, Digital Media and Technology ICT30115 Certificate III in Information, Digital

Media and Technology

ICT20115 Certificate II in Information, Digital Media and Technology


PROPERTY SERVICES

CPP30316 Certificate III in Cleaning Operations

RETAIL SERVICES

SIR10116 Certificate I in Retail Services SIR30316 Certificate III in Business to Business Sales

SIR20216 Certificate II in Retail Services SIR40316 Certificate IV in Retail Management

SIR30216 Certificate III in Retail SIR50116 Diploma of Retail Leadership

TOURISM, TRAVEL AND HOSPITALITY

SIT10216 Certificate I in Hospitality SIT30916 Certificate III in Catering Operations

SIT20116 Certificate II in Tourism SIT40116 Certificate IV in Travel and Tourism

SIT20316 Certificate II in Hospitality SIT40316 Certificate IV in Holiday Parks and Resorts

SIT20416 Certificate II in Kitchen Operations SIT40416 Certificate IV in Hospitality

SIT30116 Certificate III in Tourism SIT40516 Certificate IV in Commercial Cookery

SIT30216 Certificate III in Travel SIT40616 Certificate IV in Catering Operations

SIT30516 Certificate III in Events SIT50116 Diploma of Travel and Tourism Management

SIT30616 Certificate III in Hospitality SIT50216 Diploma of Holiday Park and Resort Management

SIT30716 Certificate III in Hospitality (Front of House) SIT50316 Diploma of Event Management

SIT30816 Certificate III in Commercial Cookery SIT50416 Diploma of Hospitality Management


TRAINING AND EDUCATION

TAE40116 Certificate IV in Training and Assessment

TRANSPORT AND LOGISTICS

TLI10115 Certificate I in Transport and Logistics (Pathways) TLI31616 Certificate III in Warehousing Operations

TLI11215 Certificate I in Warehousing Operations TLI32416 Certificate III in Logistics

TLI11315 Certificate I in Logistics TLI33516 Certificate III in Stevedoring

TLI21815 Certificate II in Logistics TLI41816 Certificate IV in Warehousing Operations

TLI21616 Certificate II in Warehousing Operations TLI42016 Certificate IV in Logistics

TLI21716 Certificate II in Road Transport Yard Operations (Freight Handler) TLI50415 Diploma of Logistics


Skill sets we support Our vast range of training and assessment support resources covers 10 training

packages and 95 skill sets. For a detailed listing of the skill sets we support visit:

www.smallprint.com.au

BUSINESS SERVICES

BSBSS00033 Aspiring Supervisor BSBSS00056 Small Business Preparatory

BSBSS00034 Basic Customer Engagement BSBSS00058 Workforce Development Implementation

BSBSS00038 Franchising BSBSS00059 Workforce Planning and Development Skill Set

BSBSS00039 Governance Induction BSBSS00063 Team Leader

BSBSS00043 Key Management BSBSS00064 Promoting Diversity Awareness in the Workplace Skill Set

BSBSS00044 Key Recordkeeping BSBSS00068 Service Management

BSBSS00050 Small Business Financial Management BSBSS00077 Marketing and Communication Foundations

BSBSS00054 Small Business Marketing Skill Set BSBSS00082 Marketing Elements Skill Set

BSBSS00055 Small Business Operations Preparatory BSBSS00089 Workplace Innovation Skill Set

COMMUNITY SERVICES

CHCSS00058 Education support work CHCSS00067 Administer and Monitor Medication

CHCSS00059 Middle childhood CHCSS00069 Advocacy

CHCSS00060 Early childhood CHCSS00070 Assist Clients with Medication

CHCSS00061 Family support services work–provide support CHCSS00071 Basic Foot Care

CHCSS00063 Working with families CHCSS00072 Building Inclusive Practices in Early Childhood Education and Care

CHCSS00065 Workforce Planning CHCSS00073 Case Management

CHCSS00066 Client-oriented service delivery CHCSS00074 Child Protection


COMMUNITY SERVICES

CHCSS00075 Chronic Disease Self-Management CHCSS00094 High Support and Complex Care Disability

CHCSS00077 Financial Literacy Education CHCSS00096 Disability Work–Behaviour Support

CHCSS00078 High Support and Complex Care Aged Care CHCSS00097 Individual Support–Ageing

CHCSS00079 Homelessness Support Work CHCSS00098 Individual Support–Disability

CHCSS00080 Induction to Leisure and Health CHCSS00099 Individual Support–Home and Community (Ageing)

CHCSS00081 Induction to Disability CHCSS00100 Individual Support–Home and Community (Disability)

CHCSS00082 Lead and Mentor CHCSS00101 Language, Literacy and Numeracy Tutor

CHCSS00083 Lead Inclusion and Collaboration CHCSS00102 Mental Health Co-existing Needs

CHCSS00084 Lead and support colleagues CHCSS00103 Mental Health Peer Work

CHCSS00085 Pastoral and Spiritual Care CHCSS00104 Peer Leadership

CHCSS00086 Quality Management CHCSS00105 Palliative Approach

CHCSS00087 Risk Management CHCSS00108 Career Development

CHCSS00088 Induction CHCSS00109 Employment Services

CHCSS00092 Alcohol and Other Drugs Co-existing Needs CHCSS00112 Suicide Bereavement Support

CHCSS00093 Alcohol and Other Drugs

FINANCIAL SERVICES

FNSSS00004 BAS Agent Registration FNSSS00014 Accounting Principles

HEALTH SERVICES

HLTSS00052 Allied Health Assistance–Nutrition and Dietetics HLTSS00054 Allied Health Assistance–Physiotherapy

HLTSS00053 Allied Health Assistance–Occupational Therapy HLTSS00059 Venous blood collection



ICTSS00033 Basic Computer Hardware and System Troubleshooting ICTSS00046 Digital Literacy–eCitizen

ICTSS00044 Computing and Application Fundamentals ICTSS00047 Digital Literacy

ICTSS00045 Computing Fundamentals

PROPERTY SERVICES

CPPSS00048 Clean and restore hard floors CPPSS00053 Implement environmentally sustainable cleaning programs

CPPSS00051 Clean residential work sites CPPSS00054 Induct cleaning staff

CPPSS00052 Develop and implement environmentally sustainable cleaning programs

CPPSS00055 Perform environmentally sustainable cleaning operations


TAESS00011 Assessor TAESS00015 Enterprise Trainer and Assessor

TAESS00013 Enterprise Trainer–Mentoring TAESS00016 Sustainable Practice

TAESS00014 Enterprise Trainer–Presenting TAESS00017 Workplace Supervisor


TLISS00092 Mentoring TLISS00173 Stevedoring Equipment Operations/Specialised Load Shifting

TLISS00157 Road Transport Driver TLISS00175 Stevedoring Operation Induction and Safety

TLISS00161 Owner Driver TLISS00178 Stevedoring Team Leader

TLISS00162 Driving Instructor



SITSS00034 Business Management SITSS00051 Food Safety Supervision

SITSS00035 Customer Service Management SITSS00052 Hospitality Compliance

SITSS00036 Customer Service SITSS00053 Housekeeping Service

SITSS00038 Governance for Board Members SITSS00054 Kitchen Management

SITSS00039 Mentoring and Supervision SITSS00055 Responsible Service of Alcohol

SITSS00043 Understanding Financial Concepts for Budgeting SITSS00057 Supervision of Cookery Apprentices

SITSS00044 Event Coordination SITSS00058 Environmentally Sustainable Hospitality and Restaurant Operations

SITSS00047 Essential Business Skills for a Restaurant Manager SITSS00059 Airfare Construction

SITSS00048 Espresso Machine Operation SITSS00061 Visitor Information Services

SITSS00050 Food Handling


Individual units of competency Our vocational resources support Registered Training Organisations’ deliver accredited

training. Each resource is available as a Participant Guide (PG) with companion Trainer

/ assessor manual (TAM). Each resource is designed as a self-paced learning material

that can also be used for distance or classroom based delivery.

AGRICULTURE, HORTICULTURE AND CONSERVATION AND LAND MANAGEMENT

UNIT CODE TITLE STATUS UNIT PRICE

AHCBUS301A Use hand held e-business tools Current $16

AHCCCF411A Develop approaches to include cultural and human diversity Current $16

AHCMER301A Process customer complaints Current $16

AHCMER303A Sell products and services Current $16

AHCMER401A Coordinate customer service and network activities Current $16

AHCOHS301A Contribute to OHS processes Current $16

AHCOHS401A Maintain occupational health and safety (OHS) processes Current $16

AHCWRK209A Participate in environmentally sustainable work practices Current $16

AHCWRK313A Implement and monitor environmentally sustainable work practices Current $16


AUTOMOTIVE INDUSTRY RETAIL, SERVICE AND REPAIR


AURAAA2001 Work in an automotive administration environment Current Replaces AURA254280A $12

AURACA3003 Build customer relations Current $12

AURAEA4004 Manage environmental compliance in an automotive workplace Current Replaces

AURC472082A $12

AURAFA2004 Solve routine problems in an automotive workplace Current Replaces AURC252327A $12

AURAFA2005 Write routine texts in an automotive workplace Current Replaces AURC251179A $12

AURAKA3002 Adapt work processes to new technologies Current Replaces AURC361101A $12

AURAMA3004 Maintain business image Current Replaces AURC363337A $12

AURAMA4005 Manage complex customer issues Current $12

AURAQA2001 Contribute to quality work outcomes Current Replaces AURC261314A $12

AURAQA3003 Maintain quality systems Current Replaces AURC361337A $12


BASIC EDUCATION

UNIT TITLE COLOUR B&W

Everyday job search skills $16 $10

Everyday learning skills $16 $10

Everyday money skills $16 $10

Everyday number skills $16 $10

Everyday reading skills $16 $10

Everyday skills for starting work $16 $10

Everyday skills for using digital technology at work $16 $10

Everyday skills for using tables, graphs and charts $16 $10

Everyday spatial skills $16 $10

Everyday verbal communication skills $16 $10

Everyday writing skills $16 $10


BASIC EDUCATION

UNIT CODE TITLE COLOUR B&W

CAADY Write simple applications for employment $16 $10

CAADZ Prepare for job selection processes $16 $10

CAAEW Negotiate a learning plan $16 $10

CAAEX Assemble an assessment portfolio $16 $10

CAAEY Consolidate verbal/signed communication skills $16 $10

CAAEZ Consolidate spatial skills $16 $10

CAAFA Consolidate number skills $16 $10

CAAFB Consolidate reading skills $16 $10

CAAFC Consolidate writing skills $16 $10

CAAFD Use online resources safely $16 $10

NYSA Read texts independently $16 $10

NYSB Write texts independently $16 $10

NYSC Communicate effectively $16 $10

NYSD Develop and implement a learning plan $16 $10

NYSF Apply basic mathematical skills in consumer settings $16 $10

NYSG Using basic mathematical operations $16 $10

NYSX Planning a future career $16 $10

NYTH Engage with a range of texts of some complexity for employment purposes $16 $10

PXMC Becoming job ready $16 $10

QLD191CAL03A Perform calculations with large numbers, fractions, decimals and percentages $16 $10


BASIC EDUCATION

UNIT CODE TITLE UNIT PRICE

QLD191LGS03A Develop, experiment with and apply learning strategies $16 $10

QLD191MLG03A Plan, implement and adjust strategies to achieve learning goals $16 $10

VU20009 Participate in job seeking activities $16 $10

VU21297 Develop and document a learning plan and portfolio with guidance $16 $10

VU21323 Develop and document a learning plan and portfolio $16 $10

BEAUTY TRAINING


SIBXPSM502A Manage treatment services and sales delivery Current $15

SIBXPSM503A Promote a personal services business Current Replaces WRHSM502B $15


BUSINESS SERVICES


BSBADM101 Use business equipment and resources Current Replaces BSBADM101A $12

BSBADM301 Produce texts from shorthand notes Current Replaces BSBADM301B $15

BSBADM302 Produce texts from notes Current Replaces BSBADM302B $15

BSBADM303 Produce texts from audio transcription Current Replaces BSBADM303B $15

BSBADM307 Organise schedules Current Replaces BSBADM307B $15

BSBADM311 Maintain business resources Current Replaces BSBADM311A $15

BSBADM405 Organise meetings Current Replaces BSBADM405B $19

BSBADM406 Organise business travel Current Replaces BSBADM406B $19

BSBADM407 Administer projects Current Replaces BSBADM407B $19

BSBADM409 Coordinate business resources Current Replaces BSBADM409A $19

BSBADM502 Manage meetings Current Replaces BSBADM502B $19

BSBADM503 Plan and manage conferences Current Replaces BSBADM503B $19

BSBADM504 Plan and implement administrative systems Current Replaces BSBADM504B $19

BSBADM506 Manage business document design and development Current Replaces

BSBADM506B $19

BSBADM506 Manage business document design and development using Office 2010 Current $19

BSBADM506 Manage business document design and development using Office 2013 Current $19

BSBADV404 Schedule advertisements Current Replaces BSBADV404B $19

BSBADV507 Develop a media plan Current $19

BSBAUD402 Participate in a quality audit Current Replaces BSBAUD402B $19

BSBAUD501 Initiate a quality audit Current Replaces BSBAUD501B $19


BUSINESS SERVICES


BSBAUD503 Lead a quality audit Current Replaces BSBAUD503B $19

BSBAUD504 Report on a quality audit Current Replaces BSBAUD504B $19

BSBCMM101 Apply basic communication skills Current Replaces BSBCMM101A $12

BSBCMM201 Communicate in the workplace Current Replaces BSBCMM201A $12

BSBCMM301 Process customer complaints Current Replaces BSBCMM301B $15

BSBCMM401 Make a presentation Using Powerpoint 2007 Current Replaces BSBCMM401A $19

BSBCMM401 Make a presentation Using Powerpoint 2010 Current Replaces BSBCMM401A $19

BSBCMM401 Make a presentation Using PowerPoint 2013 Current Replaces BSBCMM401A 2013

$19

BSBCMM401 Make a presentation Using PowerPoint 2016 Current $19

BSBCMM402 Implement effective communication strategies Current Replaces BSBCMM402A $19

BSBCMM501 Develop and nurture relationships Current Replaces BSBCMM501A $19

BSBCOM401 Organise and monitor the operation of compliance management system Current Replaces

BSBCOM401B $19

BSBCOM402 Implement processes for the management of a breach in compliance requirements Current Replaces

BSBCOM402B $19

BSBCOM403 Provide education and training on compliance requirements and systems Current Replaces

BSBCOM403B $19

BSBCOM404 Promote and liaise on compliance requirements, systems and related issues Current Replaces

BSBCOM404B $19

BSBCOM501 Identify and interpret compliance requirements Current $19

BSBCOM503 Develop processes for the management of breaches in compliance requirements Current Replaces

BSBCOM503B $19

BSBCRT401 Articulate, present and debate ideas Current $19

BSBCUE203 Conduct customer engagement Current Replaces BSBCCO203A $12

BSBCUE204 Collect data Current Replaces BSBCCO204A $12


BUSINESS SERVICES


BSBCUE205 Prepare for work in a customer engagement environment Current Replaces

BSBCCO205A $12

BSBCUE301 Use multiple information systems Current Replaces BSBCCO301B $15

BSBCUE302 Deploy customer service field staff Current Replaces BSBCCO302B $15

BSBCUE303 Conduct a telemarketing campaign Current Replaces BSBCCO303B $15

BSBCUE304 Provide sales solutions to customers Current Replaces BSBCCO304C $15

BSBCUE305 Process credit applications Current Replaces BSBCCO305B $15

BSBCUE306 Process complex accounts Current Replaces BSBCCO306B $15

BSBCUE307 Work effectively in customer engagement Current Replaces BSBCCO307A $15

BSBCUE308 Conduct outbound customer engagement Current Replaces BSBCCO308A $15

BSBCUE309 Develop product and service knowledge for customer engagement operation Current Replaces

BSBCCO309A $15

BSBCUE403 Schedule customer engagement activity Current Replaces BSBCCO403A $19

BSBCUE404 Collect, analyse and record information Current Replaces BSBCCO404A $19

BSBCUE405 Survey stakeholders to gather and record information Current Replaces

BSBCCO405A $19

BSBCUE406 Run a multicentre Current Replaces BSBCCO406A $19

BSBCUE407 Administer customer engagement technology Current Replaces BSBCCO407A $19

BSBCUS201 Deliver a service to customers Current Replaces BSBCUS201B $13

BSBCUS301 Deliver and monitor a service to customers Current Replaces BSBCUS301B $15

BSBCUS401 Coordinate implementation of customer service strategies Current Replaces

BSBCUS401B $19

BSBCUS402 Address customer needs Current Replaces BSBCUS402B $19

BSBCUS403 Implement customer service standards Current Replaces BSBCUS403B $19


BUSINESS SERVICES


BSBCUS501 Manage quality customer service Current Replaces BSBCUS501C $19

BSBDIV301 Work effectively with diversity Current Replaces BSBDIV301A $15

BSBDIV501 Manage diversity in the workplace Current Replaces BSBDIV501A $19

BSBDIV601 Develop and implement diversity policy Current $19

BSBEBU401 Review and maintain a website Current Replaces BSBEBU401A $19

BSBEMS401 Develop and implement business development strategies to expand client base Current Replaces

BSBEMS401B $19

BSBEMS402 Develop and implement strategies to source and assess candidates Current Replaces

BSBEMS402B $19

BSBEMS403 Develop and provide employment management services to candidates Current Replaces

BSBEMS403B $19

BSBEMS404 Manage the recruitment process for client organisations Current Replaces

BSBEMS404B $19

BSBFIA301 Maintain financial records Current Replaces BSBFIA301A $15

BSBFIA302 Process payroll Current Replaces BSBFIA302A $15

BSBFIA303 Process accounts payable and receivable Current Replaces BSBFIA303A $15

BSBFIA304 Maintain a general ledger Current Replaces BSBFIA304A $15

BSBFIA401 Prepare financial reports Current Replaces BSBFIA401A $19

BSBFIA412 Report on financial activity Current Replaces BSBFIA402 $19

BSBFIA501 Report on finances related to international business Current $19

BSBFIM501 Manage budgets and financial plans Current Replaces BSBFIM501A $19

BSBFIM502 Manage payroll Current Replaces BSBFIM502A $19

BSBFIM601 Manage finances Current $19

BSBFLM303 Contribute to effective workplace relationships Current Replaces BSBFLM303C $15


BUSINESS SERVICES


BSBFLM305 Support operational plan Current Replaces BSBFLM305C $15

BSBFLM306 Provide workplace information and resourcing plans Current Replaces BSBFLM306C $15

BSBFLM309 Support continuous improvement systems and processes Current Replaces

BSBFLM309C $15

BSBFLM311 Support a workplace learning environment Current Replaces BSBFLM311C $15

BSBFLM312 Contribute to team effectiveness Current Replaces BSBFLM312C $15

BSBFRA301 Work within a franchise Current Replaces BSBFRA301B $15

BSBFRA401 Manage compliance with franchisee obligations and legislative requirement Current Replaces

BSBFRA401B $19

BSBFRA402 Establish a franchise Current Replaces BSBFRA402B $19

BSBFRA403 Manage relationship with franchisor Current Replaces BSBFRA403B $19

BSBFRA501 Establish a franchise operation Current Replaces BSBFRA501B $19

BSBFRA502 Manage a franchise operation Current Replaces BSBFRA502B $19

BSBFRA503 Manage establishment of new sites or regions Current Replaces BSBFRA503B $19

BSBFRA504 Manage relationships with franchisees Current Replaces BSBFRA504B $19

BSBFRA505 Manage closure of a franchise Current Replaces BSBFRA505B $19

BSBGOV401 Implement Board member responsibilities Current Replaces BSBGOV401A $19

BSBGOV402 Work within organisational structure Current Replaces BSBGOV402A $19

BSBGOV403 Analyse financial reports and budgets Current Replaces BSBGOV403A $19

BSBHRM403 Support performance-management processes Current Replaces BSBHRM403B $19

BSBHRM404 Review human resources functions Current Replaces BSBHRM404A $19

BSBHRM405 Support the recruitment, selection and induction of staff Current Replaces

BSBHRM405A $19


BUSINESS SERVICES


BSBHRM501 Manage human resources services Current Replaces BSBHRM501B $19

BSBHRM502 Manage human resources management information systems Current Replaces

BSBHRM502A $19

BSBHRM505 Manage remuneration and employee benefits Current Replaces BSBHRM505B $19

BSBHRM506 Manage recruitment selection and induction processes Current Replaces

BSBHRM506A $19

BSBHRM507 Manage separation or termination Current Replaces BSBHRM507A $19

BSBHRM509 Manage rehabilitation or return-to-work programs Current Replaces BSBHRM509A $19

BSBHRM510 Manage mediation processes Current Replaces BSBHRM510A $19

BSBHRM512 Develop and manage performance-management processes Current Replaces

BSBHRM512A $19

BSBHRM513 Manage workforce planning Current Replaces BSBHRM513A $19

BSBHRM602 Manage human resources strategic planning Current $19

BSBIND201 Work effectively in a business environment Current Replaces BSBIND201A $12

BSBIND301 Work effectively in an educational environment Current Replaces BSBIND301A $15

BSBINM201 Process and maintain workplace information Current Replaces BSBINM201A $12

BSBINM202 Handle mail Current Replaces BSBINM202A $12

BSBINM301 Organise workplace information Current Replaces BSBINM301A $15

BSBINM302 Utilise a knowledge management system Current Replaces BSBINM302A $15

BSBINM303 Handle receipt and despatch of information Current Replaces BSBINM303A $15

BSBINM401 Implement workplace information system Current Replaces BSBINM401A $19

BSBINM501 Manage an information or knowledge management system Current Replaces

BSBINM501A $19

BSBINN201 Contribute to workplace innovation Current Replaces BSBINN201A $12


BUSINESS SERVICES


BSBINN301 Promote innovation in a team environment Current Replaces BSBINN301A $15

BSBINN502 Build and sustain an innovative work environment Current Replaces BSBINN502A $19

BSBINN601 Lead and manage organisational change Current $19

BSBITA411 Design and develop relational databases Using Access 2010 Current

Replaces BSBITA401 2010

$19



$19



$19

BSBITB511 Establish and maintain a network of digital devices Current Replaces BSBITB501 $19

BSBITS411 Maintain and implement digital technology Using Windows 7 Current

Replaces BSBITS401 Windows 7

$19



$19



$19

BSBITU111 Operate a personal digital device Using Windows 7 Current Replaces BSBITU101 Windows 7

$12


$12


$12

BSBITU112 Develop keyboard skills Using Word 2010 Current Replaces BSBITU102 2010

$12


$12


$12

BSBITU211 Produce digital text documents Using Word 2010 and Windows 7 Current

Replaces BSBITU201 2010

$12

BSBITU211 Produce digital text documents Using Word 2013 and Windows 8 Current


$12

BSBITU211 Produce digital text documents Using Word 2016 Current Replaces BSBITU201 2016

$12

BSBITU212 Create and use spreadsheets Using Excel 2010 and Windows 7 Current


$12


BUSINESS SERVICES


BSBITU212 Create and use spreadsheets Using Excel 2013 and Windows 8 Current


$12

BSBITU212 Create and use spreadsheets Using Excel 2016 Current Replaces BSBITU202 2016

$12

BSBITU213 Use digital technologies to communicate remotely Using Outlook 2010 and Windows 7 Current


$12

BSBITU213 Use digital technologies to communicate remotely Using Outlook 2013 and Windows 8 Current


$12

BSBITU213 Use digital technologies to communicate remotely Using Outlook 2016 Current


$12

BSBITU306 Design and produce business documents Using Office 2007 Current

Replaces BSBITU306A 2007

$15



$15



$15

BSBITU306 Design and produce business documents Using Office 2016 Current $15

BSBITU307 Develop keyboarding speed and accuracy Using Word 2007 Current


$15



$15



$15

BSBITU307 Develop keyboarding speed and accuracy Using Word 2016 Current $15

BSBITU309 Produce desktop published documents Using Publisher 2007 Current


$15



$15



$15

BSBITU309 Produce desktop published documents Using Publisher 2016 Current $15

BSBITU311 Use simple relational databases Using Access 2010 Current Replaces BSBITU301 2010

$15


$15


$15


BUSINESS SERVICES


BSBITU312 Create electronic presentations Using PowerPoint 2010 Current


$15



$15



$15

BSBITU313 Design and produce digital text documents Using Office 2010 Current


$15



$15



$15

BSBITU314 Design and produce spreadsheets Using Excel 2010 and Windows 7 Current


$15

BSBITU314 Design and produce spreadsheets Using Excel 2013 and Windows 8 Current


$15

BSBITU314 Design and produce spreadsheets Using Excel 2016 Current Replaces BSBITU304 2016

$15

BSBITU315 Purchase goods and services online Current Replaces BSBITU305 $15

BSBITU401 Design and develop complex text documents Using Office 2010 Current


$19

BSBITU401 Design and develop complex text documents Using Office 2013 Current


$19

BSBITU401 Design and develop complex text documents Using Office 2016 Current $19

BSBITU402 Develop and use complex spreadsheets Using Excel 2010 Current


$19



$19



$19

BSBITU404 Produce complex desktop published documents Using Publisher 2010 Current


$19

BSBITU404 Produce complex desktop published documents Using Publisher 2013 Current


$19

BSBITU404 Produce complex desktop published documents Using Publisher 2016 Current $19

BSBITU422 Use digital technologies to collaborate in the workplace Current Replaces

BSBSMB412 $19


BUSINESS SERVICES


BSBLDR401 Communicate effectively as a workplace leader Current $19

BSBLDR402 Lead effective workplace relationships Current Replaces BSBWOR401A $19

BSBLDR403 Lead team effectiveness Current Replaces BSBWOR402A $19

BSBLDR404 Lead a diverse workforce Current $19

BSBLDR502 Lead and manage effective workplace relationships Current $19

BSBLDR511 Develop and use emotional intelligence Current Replaces BSBLDR501 $19

BSBLDR513 Communicate with influence Current Replaces BSBLDR503 $19

BSBLED101 Plan skills development Current Replaces BSBLED101A $12

BSBLED301 Undertake e-learning Current Replaces BSBLED301A $15

BSBLED401 Develop teams and individuals Current Replaces BSBLED401A $19

BSBLED501 Develop a workplace learning environment Current Replaces BSBLED501A $19

BSBLED502 Manage programs that promote personal effectiveness Current Replaces

BSBLED502A $19

BSBLEG301 Apply knowledge of the legal system to complete tasks Current Replaces

BSBLEG301A $15

BSBLEG302 Carry out search of the public record Current Replaces BSBLEG302A $15

BSBLEG303 Deliver court documentation Current Replaces BSBLEG303A $15

BSBLEG304 Apply the principles of confidentiality and security within the legal environment Current Replaces

BSBLEG304A $15

BSBLEG305 Use legal terminology in order to carry out tasks Current Replaces BSBLEG305A $15

BSBLEG306 Maintain records for time and disbursements in a legal practice Current Replaces

BSBLEG306A $15

BSBLEG308 Assist in prioritising and planning activities in a legal practice Current Replaces

BSBLEG308A $15

BSBLEG418 Produce complex legal documents Current Replaces BSBLEG418A $19


BUSINESS SERVICES


BSBMED301 Interpret and apply medical terminology appropriately Current Replaces

BSBMED301B $15

BSBMED302 Prepare and process medical accounts Current Replaces BSBMED302B $15

BSBMED303 Maintain patient records Current Replaces BSBMED303B $15

BSBMED304 Assist in controlling stocks and supplies Current Replaces BSBMED304B $15

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment Current Replaces

BSBMED305B $15

BSBMED401 Manage patient record-keeping system Current Replaces BSBMED401B $19

BSBMGT401 Show leadership in the workplace Current Replaces BSBMGT401A $19

BSBMGT402 Implement operational plan Current Replaces BSBMGT402A $19

BSBMGT403 Implement continuous improvement Current Replaces BSBMGT403A $19

BSBMGT404 Lead and facilitate off-site staff Current Replaces BSBMGT404A $19

BSBMGT405 Provide personal leadership Current Replaces BSBMGT405A $19

BSBMGT406 Plan and monitor continuous improvement Current Replaces BSBMGT406A $19

BSBMGT407 Apply digital solutions to work processes Current $19

BSBMGT502 Manage people performance Current Replaces BSBMGT502B $19

BSBMGT516 Facilitate continuous improvement Current Replaces BSBMGT516C $19

BSBMGT517 Manage operational plan Current Replaces BSBMGT515A $19

BSBMGT605 Provide leadership across the organisation Current $19

BSBMGT608 Manage innovation and continuous improvement Current $19

BSBMGT615 Contribute to organisation development Current $19

BSBMGT616 Develop and implement strategic plans Current $19


BUSINESS SERVICES


BSBMGT617 Develop and implement a business plan Current $19

BSBMKG401 Profile the market Current Replaces BSBMKG401B $19

BSBMKG402 Analyse consumer behaviour for specific markets Current Replaces BSBMKG402B $19

BSBMKG408 Conduct market research Current Replaces BSBMKG408B $19

BSBMKG409 Design direct response offers Current Replaces BSBMKG409A $19

BSBMKG410 Test direct marketing activities Current Replaces BSBMKG410A $19

BSBMKG411 Analyse direct marketing databases Current Replaces BSBMKG411A $19

BSBMKG412 Conduct e-marketing communications Current Replaces BSBMKG412A $19

BSBMKG413 Promote products and services Current Replaces BSBMKG413A $19

BSBMKG414 Undertake marketing activities Current Replaces BSBMKG414B $19

BSBMKG417 Apply marketing communication across a convergent industry Current $19

BSBMKG418 Develop and apply knowledge of marketing communication industry Current $19

BSBMKG419 Analyse consumer behaviour Current $19

BSBMKG501 Identify and evaluate marketing opportunities Current Replaces BSBMKG501B $19

BSBMKG502 Establish and adjust the marketing mix Current Replaces BSBMKG502B $19

BSBMKG506 Plan market research Current Replaces BSBMKG506B $19

BSBMKG507 Interpret market trends and developments Current $19

BSBMKG511 Analyse data from international markets Current $19

BSBMKG512 Forecast international market and business needs Current $19

BSBMKG514 Implement and monitor marketing activities Current Replaces BSBMKG514A $19


BUSINESS SERVICES


BSBMKG515 Conduct a marketing audit Current $19

BSBMKG523 Design and develop an integrated marketing communication plan Current $19

BSBMKG609 Develop a marketing plan Current $19

BSBPMG409 Apply project scope-management techniques Current Replaces BSBPMG409A $19

BSBPMG410 Apply project time-management techniques Current Replaces BSBPMG410A $19

BSBPMG411 Apply project quality-management techniques Current Replaces BSBPMG411A $19

BSBPMG412 Apply project cost-management techniques Current Replaces BSBPMG412A $19

BSBPMG413 Apply project human resources management approaches Current Replaces

BSBPMG413A $19

BSBPMG414 Apply project information management and communications techniques Current Replaces

BSBPMG414A $19

BSBPMG415 Apply project risk-management techniques Current Replaces BSBPMG415A $19

BSBPMG416 Apply project procurement procedures Current Replaces BSBPMG416A $19

BSBPMG417 Apply project life cycle management processes Current Replaces BSBPMG417A $19

BSBPMG418 Apply project stakeholder engagement techniques Current Replaces BSBPMG418A $19

BSBPMG511 Manage project scope Current Replaces BSBPMG511A $19

BSBPMG512 Manage project time Current Replaces BSBPMG512A $19

BSBPMG513 Manage project quality Current Replaces BSBPMG513A $19

BSBPMG514 Manage project cost Current Replaces BSBPMG514A $19

BSBPMG515 Manage project human resources Current Replaces BSBPMG515A $19

BSBPMG516 Manage project information and communication Current Replaces BSBPMG516A $19

BSBPMG517 Manage project risk Current Replaces BSBPMG517A $19


BUSINESS SERVICES


BSBPMG518 Manage project procurement Current Replaces BSBPMG518A $19

BSBPMG519 Manage project stakeholder engagement Current Replaces BSBPMG519A $19

BSBPMG520 Manage project governance Current Replaces BSBPMG520A $19

BSBPMG521 Manage project integration Current Replaces BSBPMG521A $19

BSBPMG522 Undertake project work Current Replaces BSBPMG522A $19

BSBPRO301 Recommend products and services Current Replaces BSBPRO301A $15

BSBPRO401 Develop product knowledge Current Replaces BSBPRO401A $19

BSBPUB504 Develop and implement crisis management plans Current Replaces BSBPUB504A $19

BSBPUR301 Purchase goods and services Current Replaces BSBPUR301B $15

BSBPUR401 Plan purchasing Current Replaces BSBPUR401B $19

BSBPUR402 Negotiate contracts Current Replaces BSBPUR402B $19

BSBREL401 Establish networks Current Replaces BSBREL401A $19

BSBREL402 Build client relationships and business networks Current Replaces BSBREL402A $19

BSBRES411 Analyse and present research information Current Replaces BSBRES401 $19

BSBRES404 Research legal information using primary sources Current Replaces BSBRES404A $19

BSBRKG301 Control records Current Replaces BSBRKG301B $15

BSBRKG302 Undertake disposal Current Replaces BSBRKG302B $15

BSBRKG303 Retrieve information from records Current Replaces BSBRKG303B $15

BSBRKG304 Maintain business records Current Replaces BSBRKG304B $15

BSBRKG305 Review recordkeeping functions Current Replaces BSBRKG305A $15


BUSINESS SERVICES


BSBRKG401 Review the status of a record Current Replaces BSBRKG401B $19

BSBRKG402 Provide information from and about records Current Replaces BSBRKG402B $19

BSBRKG403 Set up a business or records system for a small business Current Replaces

BSBRKG403C $19

BSBRKG404 Monitor and maintain records in an online environment Current Replaces

BSBRKG404A $19

BSBRSK401 Identify risk and apply risk management processes Current Replaces BSBRSK401A $19

BSBRSK501 Manage risk Current Replaces BSBRSK501B $19

BSBSLS407 Identify and plan sales prospects Current Replaces BSBSLS407A $19

BSBSLS408 Present, secure and support sales solutions Current Replaces BSBSLS408A $19

BSBSLS501 Develop a sales plan Current Replaces BSBSLS501A $19

BSBSLS502 Lead and manage a sales team Current Replaces BSBSLS502A $19

BSBSMB201 Identify suitability for micro business Current Replaces BSBSMB201A $12

BSBSMB301 Investigate micro business opportunities Current Replaces BSBSMB301A $15

BSBSMB302 Develop a micro business proposal Current Replaces BSBSMB302A $15

BSBSMB303 Organise finances for the micro business Current Replaces BSBSMB303A $15

BSBSMB304 Determine resource requirements for the micro business Current Replaces

BSBSMB304A $15

BSBSMB305 Comply with regulatory, taxation and insurance requirements for the micro business Current Replaces

BSBSMB305A $15

BSBSMB306 Plan a home based business Current Replaces BSBSMB306A $15

BSBSMB401 Establish legal and risk management requirements of small business Current Replaces

BSBSMB401A $19

BSBSMB402 Plan small business finances Current Replaces BSBSMB402A $19

BSBSMB403 Market the small business Current Replaces BSBSMB403A $19


BUSINESS SERVICES


BSBSMB404 Undertake small business planning Current Replaces BSBSMB404A $19

BSBSMB407 Manage a small team Current Replaces BSBSMB407A $19

BSBSMB408 Manage personal, family, cultural and business obligations Current Replaces

BSBSMB408B $19

BSBSMB409 Build and maintain relationships with small business stakeholders Current Replaces

BSBSMB409A $19

BSBSMB415 Refine and strengthen a small business Current $19

BSBSMB420 Evaluate and develop small business operations Current Replaces BSBSMB405 $19

BSBSMB421 Manage small business finances Current Replaces BSBSMB406 $19

BSBSMB423 Create a digital technology plan for small business Current Replaces BSBSMB413 $19

BSBSUS201 Participate in environmentally sustainable work practices Current Replaces

BSBSUS201A $12

BSBSUS401 Implement and monitor environmentally sustainable work practices Current Replaces

BSBSUS301 $19

BSBSUS501 Develop workplace policy and procedures for sustainability Current Replaces

BSBSUS501A $19

BSBWHS201 Contribute to health and safety of self and others Current Replaces BSBWHS201A $12

BSBWHS301 Maintain workplace safety Current Replaces BSBWHS301A $15

BSBWHS302 Apply knowledge of WHS legislation in the workplace Current Replaces

BSBWHS302A $15

BSBWHS303 Participate in WHS hazard identification, risk assessment and risk control Current Replaces

BSBWHS303A $15

BSBWHS304 Participate effectively in WHS communication and consultation processes Current Replaces

BSBWHS304A $15

BSBWHS305 Contribute to WHS issue resolution Current Replaces BSBWHS305A $15

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements Current Replaces

BSBWHS401A $19

BSBWHS402 Assist with compliance with WHS laws Current Replaces BSBWHS402A $19

BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes Current Replaces

BSBWHS403A $19


BUSINESS SERVICES


BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control Current Replaces

BSBWHS404A $19

BSBWHS405 Contribute to implementing and maintaining WHS management systems Current Replaces

BSBWHS405A $19

BSBWHS406 Assist with responding to incidents Current Replaces BSBWHS406A $19

BSBWHS407 Assist with claims management, rehabilitation and return-to-work programs Current Replaces

BSBWHS407A $19

BSBWHS408 Assist with effective WHS management of contractors Current Replaces

BSBWHS408A $19

BSBWHS409 Assist with workplace monitoring processes Current Replaces BSBWHS409A $19

BSBWHS410 Contribute to work-related health and safety measures and initiatives Current Replaces

BSBWHS410A $19

BSBWHS501 Ensure a safe workplace Current Replaces BSBWHS501A $19

BSBWHS502 Manage effective WHS consultation and participation processes Current Replaces

BSBWHS502A $19

BSBWHS503 Contribute to the systematic management of WHS risk Current Replaces

BSBWHS503A $19

BSBWHS504 Manage WHS hazards and risks Current Replaces BSBWHS504A $19

BSBWHS505 Investigate WHS incidents Current Replaces BSBWHS505A $19

BSBWHS506 Contribute to developing, implementing and maintaining WHS management systems Current Replaces

BSBWHS506A $19

BSBWHS507 Contribute to managing WHS information systems Current Replaces BSBWHS507A $19

BSBWHS508 Manage WHS hazards associated with plant Current Replaces BSBWHS508A $19

BSBWHS509 Facilitate the development and use of hazard-management tools Current Replaces

BSBWHS509A $19

BSBWHS510 Contribute to implementing emergency procedures Current Replaces BSBWHS510A $19

BSBWOR201 Manage personal stress in the workplace Current Replaces BSBWOR201A $12

BSBWOR202 Organise and complete daily work activities Current Replaces BSBWOR202A $12

BSBWOR203 Work effectively with others Current Replaces BSBWOR203B $12


BUSINESS SERVICES


BSBWOR204 Use business technology Using Windows 7 and Office 2010 Current

Replaces BSBWOR204A 2010

$12

BSBWOR204 Use business technology Using Office 2013 and Windows 8 Current

Replaces BSBWOR204A 2013

$12

BSBWOR204 Use business technology Using Office 2016 and Windows 10 Current $12

BSBWOR301 Organise personal work priorities and development Current Replaces BSBWOR301B $15

BSBWOR302 Work effectively as an off-site worker Current Replaces BSBWOR302A $15

BSBWOR403 Manage stress in the workplace Current Replaces BSBWOR403A $19

BSBWOR404 Develop work priorities Current Replaces BSBWOR404B $19

BSBWOR501 Manage personal work priorities and professional development Current Replaces

BSBWOR501B $19

BSBWOR502 Lead and manage team effectiveness Current Replaces BSBWOR502B $19

BSBWRK411 Support employee and industrial relations procedures Current Replaces

BSBWRK411A $19

BSBWRK520 Manage employee relations Current Replaces BSBWRK510 $19

BSBWRT301 Write simple documents Current Replaces BSBWRT301A $15

BSBWRT401 Write complex documents Current Replaces BSBWRT401A $19

PSPETHC301B Uphold the values and principles of public service Current $15

PSPGOV314A Contribute to conflict management Current $15

PSPGOV406B Gather and analyse information Current $19

PSPGOV414A Provide workplace mentoring Current $19

PSPLEGN301B Comply with legislation in the public sector Current $15

PUAWER001B Identify, prevent and report potential workplace emergency situations Current $19

PUAWER002B Ensure workplace emergency prevention procedures, systems and processes are implemented

Current $19


BUSINESS SERVICES


BSBFIA402 Report on financial activity Superseded Replaces BSBFIA412 $19

BSBITA401 Design databases Using Access 2010 Superseded Replaces BSBITA411 2010

$19


$19


$19

BSBITB501 Establish and maintain a workgroup computer network Superseded Replaces

BSBITB511 $19

BSBITS401 Maintain business technology Using Windows 8 Superseded Replaces BSBITS411 Windows 8

$19

BSBITS401 Maintain business technology Using Windows 10 Superseded Replaces BSBITS411 Windows 10

$19

BSBITU101 Operate a personal computer Using Windows 8 Superseded Replaces BSBITU111 Windows 8

$12

BSBITU101 Operate a personal computer Using Windows 10 Superseded Replaces BSBITU111 Windows 10

$12

BSBITU102 Develop keyboard skills Using Word 2010 Superseded Replaces BSBITU112 2010

$12


$12


$12

BSBITU201 Produce simple word processed documents Using Word 2010 and Windows 7 Superseded


$12

BSBITU201 Produce simple word processed documents Using Word 2013 and Windows 8 Superseded


$12

BSBITU201 Produce simple word processed documents Using Word 2016 Superseded


$12

BSBITU202 Create and use spreadsheets Using Excel 2010 and Windows 7 Superseded


$12

BSBITU202 Create and use spreadsheets Using Excel 2013 and Windows 8 Superseded


$12

BSBITU202 Create and use spreadsheets Using Excel 2016 Superseded Replaces BSBITU212 2016

$12

BSBITU203 Communicate electronically Using Outlook 2010 and Windows 7 Superseded


$12

BSBITU203 Communicate electronically Using Outlook 2013 and Windows 8 Superseded


$12


BUSINESS SERVICES


BSBITU203 Communicate electronically Using Outlook 2016 Superseded Replaces BSBITU213 2016

$12

BSBITU301 Create and use databases Using Access 2010 Superseded Replaces BSBITU311 2010

$15


$15


$15

BSBITU302 Create electronic presentations Using PowerPoint 2010 Superseded


$15



$15



$15

BSBITU303 Design and produce text documents Using Office 2010 Superseded


$15



$15



$15

BSBITU304 Produce spreadsheets Using Excel 2010 and Windows 7 Superseded


$15

BSBITU304 Produce spreadsheets Using Excel 2013 and Windows 8 Superseded


$15

BSBITU304 Produce spreadsheets Using Excel 2016 Superseded Replaces BSBITU314 2016

$15

BSBITU305 Conduct online transactions Superseded Replaces BSBITU315 $15

BSBLDR501 Develop and use emotional intelligence Superseded Replaces BSBLDR511 $19

BSBLDR503 Communicate with influence Superseded Replaces BSBLDR513 $19

BSBRES401 Analyse and present research information Superseded Replaces BSBRES411 $19

BSBSMB405 Monitor and manage small business operations Superseded Replaces BSBSMB420 $19

BSBSMB406 Manage small business finances Superseded Replaces BSBSMB421 $19

BSBSMB412 Introduce cloud computing into business operations Superseded Replaces BSBITU422 $19


BUSINESS SERVICES


BSBSMB413 Design a digital action plan for small business Superseded Replaces BSBSMB423 $19

BSBWRK510 Manage employee relations Superseded Replaces BSBWRK520 $19


COMMUNITY SERVICES


CHCADV001 Facilitate the interests and rights of clients Current Replaces CHCAD401D & CHCAD402D

$16

CHCADV002 Provide advocacy and representation services Current Replaces CHCAD504B $16

CHCADV005 Provide systems advocacy services Current Replaces CHCAD603B $16

CHCAGE001 Facilitate the empowerment of older people Current Replaces CHCAC318B $16

CHCAGE002 Implement falls prevention strategies Current Replaces CHCAC417A $16

CHCAGE003 Coordinate services for older people Current Replaces CHCAC412B $16

CHCAGE004 Implement interventions with older people at risk Current $16

CHCAGE005 Provide support to people living with dementia Current Replaces CHCAC319A & CHCAC416A

$16

CHCAGE006 Provide food services Current Replaces CHCAC316D $16

CHCAOD001 Work in an alcohol and other drugs context Current Replaces CHCAOD201D & CHCAOD402B

$16

CHCAOD002 Work with clients who are intoxicated Current Replaces CHCAOD406E $16

CHCAOD004 Assess needs of clients with alcohol and other drugs issues Current Replaces

CHCAOD408B $16

CHCAOD006 Provide interventions for people with alcohol and other drugs issues Current Replaces

CHCAOD411A $16

CHCAOD007 Develop strategies for alcohol and other drugs relapse prevention and management Current Replaces

CHCAOD513A $16

CHCAOD008 Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues Current Replaces

CHCAOD511C $16

CHCAOD009 Develop and review individual alcohol and other drugs treatment plans Current Replaces

CHCAOD512B $16

CHCCCS001 Address the needs of people with chronic disease Current Replaces CHCICS408B $16

CHCCCS002 Assist with movement Current Replaces HLTCSD305D $16

CHCCCS003 Increase the safety of individuals at risk of suicide Current Replaces CHCCS521B $16

CHCCCS004 Assess co-existing needs Current $16


COMMUNITY SERVICES


CHCCCS005 Conduct individual assessments Current Replaces CHCICS403A

$16

CHCCCS006 Facilitate individual service planning and delivery Current Replaces CHCICS402B

$16

CHCCCS007 Develop and implement service programs Current Replaces CHCCS503B

$16

CHCCCS009 Facilitate responsible behaviour Current Replaces CHCCS401C

$16

CHCCCS010 Maintain a high standard of service Current Replaces HLTCSD201D

$16

CHCCCS011 Meet personal support needs Current Replaces CHCICS301B

$16

CHCCCS012 Prepare and maintain beds Current Replaces HLTCSD203D

$16

CHCCCS013 Provide basic foot care Current Replaces CHCICS306B

$16

CHCCCS014 Provide brief interventions Current Replaces CHCCS403C

$16

CHCCCS015 Provide individualised support Current Replaces CHCICS302B & HLTCSD304D

$16

CHCCCS016 Respond to client needs Current

$16

CHCCCS017 Provide loss and grief support Current Replaces CHCCS426B

$16

CHCCCS018 Provide suicide bereavement support Current Replaces CHCCS417B

$16

CHCCCS019 Recognise and respond to crisis situations Current Replaces CHCCS514B

$16

CHCCCS020 Respond effectively to behaviours of concern Current Replaces HLTCSD306D

$16

CHCCCS021 Respond to suspected abuse Current Replaces CHCICS409A

$16

CHCCCS023 Support independence and wellbeing Current Replaces CHCICS303A & CHCICS406B

$16

CHCCCS024 Support individuals with autism spectrum disorder Current Replaces CHCCS413B

$16

CHCCCS025 Support relationships with carers and families Current Replaces CHCICS304B & CHCICS410A

$16

CHCCCS026 Transport individuals Current Replaces HLTCSD208D

$16


COMMUNITY SERVICES


CHCCCS027 Visit client residence Current Replaces CHCCH522B $16

CHCCDE001 Support participative planning processes Current Replaces CHCCD401E $16

CHCCDE002 Develop and implement community programs Current Replaces CHCCD404E $16

CHCCDE003 Work within a community development framework Current Replaces CHCCD412B $16

CHCCDE004 Implement participation and engagement strategies Current Replaces CHCCD413E $16

CHCCDE005 Develop and support relevant community resources Current Replaces CHCCD505E $16

CHCCDE007 Develop and provide community projects Current Replaces CHCCD402B $16

CHCCDE008 Support community action Current Replaces CHCCD508D $16

CHCCDE009 Develop and support community leadership Current Replaces CHCCD509C $16

CHCCDE010 Develop and lead community engagement strategies to enhance participation Current Replaces

CHCCD515B $16

CHCCDE011 Implement community development strategies Current Replaces CHCCD514B $16

CHCCDE012 Work within organisation and government structures to enable community development outcomes Current Replaces

CHCCD516B $16

CHCCOM001 Provide first point of contact Current Replaces CHCCS308B & HLTCOM301C

$16

CHCCOM002 Use communication to build relationships Current Replaces CHCCOM403A $16

CHCCOM003 Develop workplace communication strategies Current Replaces CHCCOM504B $16

CHCCOM005 Communicate and work in health or community services Current

Replaces CHCCS411C & HLTHIR301C

$16

CHCCOM006 Establish and manage client relationships Current Replaces HLTCOM404C $16

CHCCSL001 Establish and confirm the counselling relationship Current Replaces CHCCSL501A $16

CHCCSL002 Apply specialist interpersonal and counselling interview skills Current $16

CHCCSL003 Facilitate the counselling relationship and process Current Replaces CHCCSL503B $16


COMMUNITY SERVICES


CHCCSL004 Research and apply personality and development theories Current $16

CHCCSL005 Apply learning theories in counselling Current $16

CHCCSL006 Select and use counselling therapies Current $16

CHCCSL007 Support counselling clients in decision-making processes Current Replaces

CHCCSL507B $16

CHCCSM004 Coordinate complex case requirements Current Replaces CHCCM501A $16

CHCCSM005 Develop, facilitate and review all aspects of case management Current Replaces

CHCCM503C $16

CHCCSM006 Provide case management supervision Current Replaces CHCCM504D $16

CHCCSM007 Undertake case management in a child protection framework Current Replaces

CHCCM506C $16

CHCDEV001 Confirm client developmental status Current Replaces CHCLD415A $16

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services Current Replaces

CHCLD514B $16

CHCDEV003 Analyse client information for service planning and delivery Current Replaces

CHCLD515A $16

CHCDFV001 Recognise and respond appropriately to domestic and family violence Current Replaces

CHCDFV301A $16

CHCDFV003 Promote community awareness of domestic and family violence Current Replaces

CHCDFV404C $16

CHCDFV006 Counsel clients affected by domestic and family violence Current Replaces

CHCDFV505C $16

CHCDIS001 Contribute to ongoing skills development using a strengths-based approach Current Replaces

CHCDIS323A $16

CHCDIS002 Follow established person-centred behaviour supports Current Replaces

CHCICS305B $16

CHCDIS003 Support community participation and social inclusion Current Replaces

CHCDIS322A $16

CHCDIS004 Communicate using augmentative and alternative communication strategies Current Replaces

CHCDIS411A $16

CHCDIS005 Develop and provide person-centred service responses Current Replaces

CHCDIS511A $16

CHCDIS006 Develop and promote positive person-centred behaviour supports Current Replaces

CHCICS404B $16


COMMUNITY SERVICES


CHCDIS007 Facilitate the empowerment of people with disability Current

Replaces CHCDIS220B, CHCDIS301C & CHCDIS302A

$16

CHCDIS008 Facilitate community participation and social inclusion Current Replaces

CHCDIS410A $16

CHCDIS009 Facilitate ongoing skills development using a person-centred approach Current Replaces

CHCDIS405A $16

CHCDIS010 Provide person-centred services to people with disability with complex needs Current Replaces

CHCDIS409B $16

CHCDIV001 Work with diverse people Current Replaces CHCCS405A & HLTHIR403C

$16

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety Current Replaces

HLTHIR404D $16

CHCDIV003 Manage and promote diversity Current Replaces CHCCS506A $16

CHCECD001 Analyse and apply information that supports employment and career development Current

Replaces CHCCDP403B, CHCES303C, CHCES411A & CHCES502C

$16

CHCECD002 Deliver and monitor contracted employment services Current

CHCES311B, CHCES312A & CHCES415A

$16

CHCECD003 Promote job seekers to employers Current Replaces CHCES404B $16

CHCECD005 Deliver employment services to employers Current Replaces CHCES304B $16

CHCECD006 Develop and monitor employment plans Current Replaces CHCES413A & CHCES416A

$16

CHCECD007 Maximise participation in work by people with disability Current Replaces

CHCDIS509E $16

CHCECD008 Deliver services consistent with a career development framework Current Replaces

CHCCDP401B $16

CHCECD009 Conduct career guidance interviews Current Replaces CHCCAR501C $16

CHCECD010 Provide support to people in career transition Current Replaces CHCCDP402B $16

CHCECE001 Develop cultural competence Current $16

CHCECE002 Ensure the health and safety of children Current Replaces CHCCN301C $16

CHCECE003 Provide care for children Current Replaces CHCCN302A $16


COMMUNITY SERVICES


CHCECE004 Promote and provide healthy food and drinks Current Replaces CHCCN303A $16

CHCECE005 Provide care for babies and toddlers Current Replaces CHCCN305B $16

CHCECE006 Support behaviour of children and young people Current Replaces CHCCHILD301B $16

CHCECE007 Develop positive and respectful relationships with children Current Replaces

CHCIC301E $16

CHCECE009 Use an approved learning framework to guide practice Current $16

CHCECE010 Support the holistic development of children in early childhood Current Replaces

CHCFC301A $16

CHCECE011 Provide experiences to support children’s play and learning Current Replaces

CHCPR301C $16

CHCECE012 Support children to connect with their world Current Replaces CHCPR302A $16

CHCECE013 Use information about children to inform practice Current Replaces CHCPR303D $16

CHCECE014 Comply with family day care administration requirements Current Replaces

CHCAL307A $16

CHCECE016 Establish and maintain a safe and healthy environment for children Current Replaces

CHCCN511B $16

CHCECE017 Foster the holistic development and wellbeing of the child in early childhood Current $16

CHCECE018 Nurture creativity in children Current $16

CHCECE019 Facilitate compliance in an education and care service Current Replaces

CHCIC501B $16

CHCECE020 Establish and implement plans for developing cooperative behaviour Current Replaces

CHCIC510A $16

CHCECE021 Implement strategies for the inclusion of all children Current Replaces

CHCIC512A $16

CHCECE022 Promote children’s agency Current Replaces CHCPR502E $16

CHCECE023 Analyse information to inform learning Current Replaces CHCPR509A $16

CHCECE024 Design and implement the curriculum to foster children’s learning and development Current Replaces

CHCPR510B $16

CHCECE025 Embed sustainable practices in service operations Current $16


COMMUNITY SERVICES


CHCECE026 Work in partnership with families to provide appropriate education and care for children Current Replaces

CHCRF511A $16

CHCEDS001 Comply with legislative, policy and industrial requirements in the education environment Current Replaces

CHCEDS301B $16

CHCEDS002 Assist in implementation of planned educational programs Current Replaces

CHCEDS302A $16

CHCEDS003 Contribute to student education in all developmental domains Current Replaces

CHCEDS303A $16

CHCEDS004 Contribute to organisation and management of classroom or centre Current Replaces

CHCEDS304A $16

CHCEDS004 Contribute to organisation and management of classroom or centre Using Office 2016 Current $16

CHCEDS005 Support the development of literacy and oral language skills Current $16

CHCEDS006 Support the development of numeracy skills Current Replaces CHCEDS307A $16

CHCEDS007 Work effectively with students and colleagues Current $16

CHCEDS008 Comply with school administrative requirements Current Replaces CHCEDS316B $16

CHCEDS008 Comply with school administrative requirements Using Office 2016 Current $16

CHCEDS011 Search and assess online information Current Replaces CHCEDS319A $16

CHCEDS011 Search and assess online information Using Windows 10 Current $16

CHCEDS012 Set up and sustain individual and small group learning areas Current Replaces

CHCEDS320B $16

CHCEDS015 Support development of student research skills Current Replaces CHCEDS323A $16

CHCEDS016 Support learning for students with disabilities in a classroom environment Current Replaces

CHCEDS330B $16

CHCEDS017 Contribute to the health and safety of students Current Replaces CHCEDS331B $16

CHCEDS018 Support students with additional needs in the classroom environment Current Replaces

CHCEDS335A $16

CHCEDS019 Support students’ mathematics learning Current Replaces CHCEDS408A $16

CHCEDS020 Support students’ literacy learning Current Replaces CHCEDS409A $16


COMMUNITY SERVICES


CHCEDS021 Assist in facilitation of student learning Current Replaces CHCEDS410A $16

CHCEDS022 Work with students in need of additional support Current $16

CHCEDS023 Supervise students outside the classroom Current Replaces CHCEDS415A $16

CHCEDS024 Use educational strategies to support Aboriginal and/or Torres Strait Islander education Current $16

CHCEDS025 Facilitate learning for students with disabilities Current $16

CHCEDS031 Provide support to students with autism spectrum disorder Current Replaces

CHCEDS434A $16

CHCEDS032 Support learning and implementation of responsible behaviour Current $16

CHCEDU001 Provide community focused health promotion and prevention strategies Current Replaces

CHCPROM503A $16

CHCEDU005 Work with clients to identify financial literacy education needs Current Replaces

CHCFLE301A $16

CHCEDU006 Improve clients’ fundamental financial literacy skills Current Replaces CHCFLE302A $16

CHCEDU007 Provide group education on consumer credit and debt Current Replaces

CHCFLE303A $16

CHCEDU009 Provide parenting, health and wellbeing education Current Replaces

CHCCS414A $16

CHCEDU013 Facilitate adult learning and development Current Replaces CHCCS427B $16

CHCFAM003 Support people to improve relationships Current Replaces CHCCONS403C $16

CHCFAM004 Facilitate changeovers Current Replaces CHCCONS401C $16

CHCFAM005 Facilitate and monitor contact Current Replaces CHCCONS402C $16

CHCFAM006 Assist families to self-manage contact Current Replaces CHCCONS504C $16

CHCFAM009 Facilitate family intervention strategies Current Replaces CHCCS404B $16

CHCFAM010 Provide intervention support to families Current Replaces CHCRF402B $16

CHCGRP001 Support group activities Current $16


COMMUNITY SERVICES


CHCGRP002 Plan and conduct group activities Current $16

CHCHCS001 Provide home and community support services Current Replaces CHCHC311C $16

CHCHCS002 Coordinate and monitor home based support Current Replaces CHCHC401C $16

CHCINM001 Meet statutory and organisation information requirements Current Replaces

CHCINF505D $16

CHCINM002 Meet community information needs Current Replaces CHCINF407D $16

CHCLAH001 Work effectively in the leisure and health industries Current Replaces CHCRH401C $16

CHCLAH002 Contribute to leisure and health programming Current Replaces CHCRH402B $16

CHCLAH003 Participate in the planning, implementation and monitoring of individual leisure and health programs

Current Replaces CHCRH404B $16

CHCLAH004 Participate in planning leisure and health programs for clients with complex needs Current Replaces

CHCRH405B $16

CHCLAH005 Incorporate lifespan development and sociological concepts into leisure and health programming

Current Replaces CHCRH406A & CHCRH407A

$16

CHCLAH006 Coordinate planning, implementation and monitoring of leisure and health programs Current

Replaces CHCRH503B & CHCRH504B

$16

CHCLAH007 Conduct a program for children and young people with special needs Current Replaces

CHCRH505C $16

CHCLAH008 Provide leisure education Current Replaces CHCRH506A $16

CHCLAH009 Apply concepts of human psychology to facilitate involvement in leisure programs Current Replaces

CHCRH507A $16

CHCLEG001 Work legally and ethically Current Replaces CHCCS400C $16

CHCLEG003 Manage legal and ethical compliance Current Replaces CHCCS502C & HLTHIR506C

$16

CHCLLN001 Respond to client language, literacy and numeracy needs Current Replaces

CHCLLN403A $16

CHCLLN002 Support adult language and literacy learning Current Replaces CHCLLN401A $16

CHCLLN003 Support adult numeracy learning Current Replaces CHCLLN402A $16

CHCMGT001 Develop, implement and review quality framework Current Replaces CHCORG423C $16


COMMUNITY SERVICES


CHCMGT003 Lead the work team Current Replaces CHCORG506E $16

CHCMGT005 Facilitate workplace debriefing and support processes Current Replaces

CHCCS505B $16

CHCMHS001 Work with people with mental health issues Current

Replaces CHCMH301C & CHCMH411A

$16

CHCMHS002 Establish self-directed recovery relationships Current $16

CHCMHS003 Provide recovery oriented mental health services Current $16

CHCMHS004 Work collaboratively with the care network and other services Current $16

CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues Current Replaces

CHCMH408C $16

CHCMHS006 Facilitate the recovery process with the person, family and carers Current Replaces

CHCMH409A $16

CHCMHS007 Work effectively in trauma informed care Current Replaces CHCPW404A $16

CHCMHS008 Promote and facilitate self-advocacy Current Replaces CHCPW405A $16

CHCMHS009 Provide early intervention, health prevention and promotion programs Current $16

CHCMHS010 Implement recovery oriented approaches to complexity Current $16

CHCMHS011 Assess and promote social, emotional and physical wellbeing Current $16

CHCMHS012 Provide support to develop wellness plans and advanced directives Current $16

CHCMHS013 Implement trauma informed care Current $16

CHCPAL001 Deliver care services using a palliative approach Current Replaces CHCPA301B $16

CHCPAL002 Plan for and provide care services using a palliative approach Current Replaces

CHCPA402B $16

CHCPAS001 Plan for the provision of pastoral and spiritual care Current Replaces CHCPAS401B $16

CHCPAS002 Provide pastoral and spiritual care Current $16


COMMUNITY SERVICES


CHCPOL001 Contribute to the review and development of policies Current

Replaces CHCPOL301B & CHCPOL402C

$16

CHCPOL002 Develop and implement policy Current Replaces CHCPOL504B $16

CHCPOL003 Research and apply evidence to practice Current Replaces CHCPOL501A $16

CHCPRP001 Develop and maintain networks and collaborative partnerships Current

Replaces CHCNET301D, CHCNET402B, CHCNET501C & CHCNET503B

$16

CHCPRP002 Collaborate in professional practice Current $16

CHCPRP003 Reflect on and improve own professional practice Current Replaces CHCORG428A $16

CHCPRP004 Promote and represent the service Current Replaces CHCORG620D $16

CHCPRP005 Engage with health professionals and the health system Current Replaces

HLTCOM406C $16

CHCPRT001 Identify and respond to children and young people at risk Current Replaces

CHCCHILD401B $16

CHCPRT002 Support the rights and safety of children and young people Current Replaces

CHCCHILD404B $16

CHCPRT003 Work collaboratively to maintain an environment safe for children and young people Current Replaces

CHCPROT429A $16

CHCPRT004 Work effectively in child protection to support children, young people and families Current Replaces

CHCCHILD505B $16

CHCPRT005 Work within a practice framework Current $16

CHCPRT006 Build professional practice and sectoral expertise Current $16

CHCPRT007 Provide supervision in the community Current $16

CHCPRT008 Provide supervision in a secure system Current $16

CHCPRT009 Provide primary residential care Current Replaces CHCPROT409E $16

CHCPRT010 Work with children and young people with complex trauma and attachment issues and needs Current $16

CHCPRT012 Undertake and implement planning with at-risk children and young people and their families Current Replaces

CHCPROT502E $16


COMMUNITY SERVICES


CHCPRT013 Support the progress and development of young people Current Replaces

CHCPROT510E $16

CHCPRT016 Work in the youth justice environment Current Replaces CHCYJ401B $16

CHCPRT017 Support Aboriginal and/or Torres Strait Islander young people in youth justice system Current $16

CHCPRT023 Plan, implement and monitor provision of out of home care Current Replaces

CHCPROT603B $16

CHCPWK001 Apply peer work practices in the mental health sector Current Replaces

CHCPW401A $16

CHCPWK002 Contribute to the continuous improvement of mental health services for consumers and carers Current Replaces

CHCPW402A $16

CHCPWK003 Apply lived experience in mental health peer work Current Replaces CHCPW403A $16

CHCPWK005 Work effectively with carers as a mental health peer worker Current Replaces

CHCPW408A $16

CHCSAC001 Support children to participate in school age care Current Replaces CHCOSHC401A $16

CHCSAC002 Develop and implement play and leisure experiences in school age care Current Replaces

CHCOSHC402A $16

CHCSAC003 Work collaboratively and respectfully with children in school age care Current Replaces

CHCOSHC403A $16

CHCSAC004 Support the holistic development of children in school age care Current $16

CHCSAC005 Foster the holistic development and wellbeing of the child in school age care Current $16

CHCSET001 Work with forced migrants Current Replaces CHCSW401A $16

CHCSET002 Undertake bicultural work with forced migrants in Australia Current Replaces

CHCSW402B $16

CHCSOH001 Work with people experiencing or at risk of homelessness Current Replaces

CHCCH427B $16

CHCSOH002 Manage and maintain tenancy agreements and services Current Replaces

CHCCH410B $16

CHCSOH010 Work with clients within the social housing system Current Replaces CHCCH301C $16

CHCSOH010 Work with clients within the social housing system Using Office 2016 Current $16

CHCVOL001 Be an effective volunteer Current Replaces CHCVOL201B $16


COMMUNITY SERVICES


CHCVOL003 Recruit, induct and support volunteers Current Replaces CHCORG525D $16

CHCVOL004 Manage volunteer workforce development Current $16

CHCYTH001 Engage respectfully with young people Current Replaces CHCYTH401B $16

CHCYTH002 Work effectively with young people in the youth work context Current Replaces

CHCYTH402C $16

CHCYTH003 Support young people to create opportunities in their lives Current Replaces

CHCYTH403C $16

CHCYTH004 Respond to critical situations Current Replaces CHCYTH407E $16

CHCYTH005 Develop and implement procedures to enable young people to address their needs Current Replaces

CHCYTH501A $16

CHCYTH008 Support young people to take collective action Current Replaces CHCYTH504A $16

CHCYTH009 Support youth programs Current Replaces CHCYTH505E $16

CHCYTH010 Provide services for young people appropriate to their needs and circumstances Current Replaces

CHCYTH506B $16

CHCYTH011 Work effectively with young people and their families Current Replaces

CHCYTH511B $16

CHCYTH012 Manage service response to young people in crisis Current Replaces CHCYTH608D $16


CONSTRUCTION, PLUMBING AND SERVICES


CPCCWHS1001 Prepare to work safely in the construction industry Current $10

CONSTRUCTION, PLUMBING AND SERVICES


CPCCOHS1001A Work safely in the construction industry Superseded Replaces CPCCWHS1001 $10


FINANCIAL SERVICES


FNSACC301 Process financial transactions and extract interim reports Superseded Replaces

FNSACC301A $15

FNSACC302 Administer subsidiary accounts and ledgers Superseded Replaces FNSACC302A $15

FNSACC303 Perform financial calculations Superseded Replaces FNSACC303A $15

FNSACC304 Conduct business activities using a computerised accounting system Current $15

FNSACC311 Process financial transactions and extract interim reports Current Replaces

FNSACC301 $15

FNSACC312 Administer subsidiary accounts and ledgers Current Replaces FNSACC302 $15

FNSACC313 Perform financial calculations Current Replaces FNSACC303 $15

FNSACC401 Process business tax requirements Superseded Replaces FNSACC401A $19

FNSACC402 Prepare operational budgets Superseded Replaces FNSACC402A $19

FNSACC403 Make decisions in a legal context Superseded Replaces FNSACC403B $19

FNSACC404 Prepare financial statements for non-reporting entities Superseded Replaces

FNSACC404A $19

FNSACC405 Maintain inventory records Superseded Replaces FNSACC405A $19

FNSACC406 Set up and operate a computerised accounting system Superseded Replaces

FNSACC406A $19

FNSACC406 Set up and operate a computerised accounting system Using MYOB Superseded

Replaces FNSACC406A MYOB

$19

FNSACC407 Produce job costing information Superseded Replaces FNSACC407A $19

FNSACC408 Work effectively in the accounting and bookkeeping industry Current Replaces

FNSBKG401 $19

FNSACC411 Process business tax requirements Current Replaces FNSACC401 $19

FNSACC412 Prepare operational budgets Current Replaces FNSACC402 $19

FNSACC413 Make decisions in a legal context Current Replaces FNSACC403 $19

FNSACC414 Prepare financial statements for non-reporting entities Current Replaces

FNSACC404 $19


FINANCIAL SERVICES


FNSACC416 Set up and operate a computerised accounting system Current Replaces

FNSACC406 $19

FNSACC416 Set up and operate a computerised accounting system Using MYOB Current

Replaces FNSACC406 MYOB

$19

FNSACC501 Provide financial and business performance information Superseded Replaces

FNSACC501A $19

FNSACC502 Prepare legally compliant tax returns for individuals Superseded Replaces FNSACC502B $19

FNSACC503 Manage budgets and forecasts Superseded Replaces FNSACC503A $19

FNSACC504 Prepare financial reports for corporate entities Superseded Replaces FNSACC504A $19

FNSACC505 Establish and maintain accounting information systems Superseded Replaces

FNSACC505A $19

FNSACC506 Implement and maintain internal control procedures Superseded Replaces FNSACC506A $19

FNSACC507 Provide management accounting information Superseded Replaces FNSACC507A $19

FNSACC511 Provide financial and business performance information Current Replaces

FNSACC501 $19

FNSACC512 Prepare tax documentation for individuals Current Replaces FNSACC502 $19

FNSACC513 Manage budgets and forecasts Current Replaces FNSACC503 $19

FNSACC514 Prepare financial reports for corporate entities Current Replaces FNSACC504 $19

FNSACC516 Implement and maintain internal control procedures Current Replaces FNSACC506 $19

FNSACC517 Provide management accounting information Current Replaces FNSACC507 $19

FNSACM301 Administer financial accounts Current Replaces FNSACM301A $15

FNSACM302 Prepare, match and process receipts Current Replaces FNSACM302A $15

FNSACM303 Process payment documentation Current Replaces FNSACM303A $15

FNSACM401 Evaluate and authorise payment requests Current Replaces FNSACM401A $19

FNSASIC301 Establish client relationship and analyse needs Current Replaces FNSASIC301C $15


FINANCIAL SERVICES


FNSASIC302 Develop, present and negotiate client solutions Current Replaces FNSASIC302C $15

FNSBKG401 Develop and implement policies and procedures relevant to bookkeeping activities Superseded Replaces

FNSBKG401A $19

FNSBKG402 Establish and maintain a cash accounting system Current Replaces FNSBKG402A $19

FNSBKG403 Establish and maintain an accrual accounting system Current Replaces

FNSBKG403A $19

FNSBKG404 Carry out business activity and instalment activity statement tasks Superseded Replaces

FNSBKG404A $19

FNSBKG405 Establish and maintain a payroll system Superseded Replaces FNSBKG405A $19

FNSCRD301 Process applications for credit Current Replaces FNSCRD301A $19

FNSCRD302 Monitor and control accounts receivable Current Replaces FNSCRD302A $15

FNSCRD405 Manage overdue customer accounts Current Replaces FNSCRD405A $19

FNSCUS402 Resolve disputes Current Replaces FNSCUS402A $19

FNSFLT201 Develop and use a personal budget Current Replaces FNSFLT201A $12

FNSFLT202 Develop and use a savings plan Current Replaces FNSFLT202A $12

FNSFLT203 Develop understanding of debt and consumer credit Current Replaces

FNSFLT203A $12

FNSFLT204 Develop understanding of superannuation Current Replaces FNSFLT204A $12

FNSFLT205 Develop understanding of the Australian financial system and markets Current Replaces

FNSFLT205A $12

FNSFLT206 Develop understanding of taxation Current Replaces FNSFLT206A $12

FNSINC301 Work effectively in the financial services industry Current Replaces FNSINC301A $15

FNSINC301 Work effectively in the financial services industry Using Office 2013 Current $15

FNSINC301 Work effectively in the financial services industry Using Office 2016 Current $15

FNSINC401 Apply principles of professional practice to work in the financial services industry Current Replaces

FNSINC401A $19


FINANCIAL SERVICES


FNSORG301 Administer fixed asset register Current Replaces FNSORG301A $15

FNSRTS301 Provide customer service in a retail agency Current Replaces FNSRTS301A $15

FNSRTS303 Balance retail transactions Current Replaces FNSRTS303A $15

FNSRTS304 Administer debit card services Current Replaces FNSRTS304A $15

FNSRTS305 Process customer accounts Current Replaces FNSRTS305A $15

FNSRTS306 Process customer transactions Current Replaces FNSRTS306A $15

FNSRTS308 Balance cash holdings Current Replaces FNSRTS308A $15

FNSRTS309 Maintain main bank account Current Replaces FNSRTS309A $15

FNSRTS402 Prepare government returns and reports Current Replaces FNSRTS402A $19

FNSSAM301 Identify opportunities for cross-selling products and services Current Replaces

FNSSAM301A $15

FNSSAM402 Implement a sales plan Current Replaces FNSSAM402A $19

FNSTPB401 Complete business activity and instalment activity statements Current Replaces

FNSBKG404 $19

FNSTPB402 Establish and maintain payroll systems Current Replaces FNSBKG405 $19


FOOD PROCESSING


FDFFS2001A Implement the food safety program and procedures Current $10

FDFOHS2001A Participate in OHS processes Current $10

FDFOP1004A Prepare basic mixes Current $10

FDFOP1005A Operate basic equipment Current $10

FDFOP2041A Operate a mixing or blending and cooking process Current $10

FDFOP2052A Operate a chocolate tempering process Current $10

FDFOP2061A Use numerical applications in the workplace Current $10


FOUNDATION SKILLS


FSKDIG01 Use digital technology for basic workplace tasks $16 $10

FSKDIG02 Use digital technology for simple workplace tasks $16 $10

FSKDIG03 Use digital technology for routine workplace tasks $16 $10

FSKLRG02 Identify strategies to respond to basic workplace problems $16 $10

FSKLRG03 Use basic strategies for career planning $16 $10

FSKLRG04 Use basic strategies for work-related learning $16 $10

FSKLRG05 Use strategies to plan simple workplace tasks $16 $10

FSKLRG07 Use strategies to identify job opportunities $16 $10

FSKLRG08 Use simple strategies for work-related learning $16 $10

FSKLRG09 Use strategies to respond to routine workplace problems $16 $10

FSKLRG11 Use routine strategies for work-related learning $16 $10

FSKNUM03 Use whole numbers and money up to one thousand for work $16 $10

FSKNUM04 Locate, compare and use highly familiar measurements for work $16 $10

FSKNUM07 Locate specific information in highly familiar tables, graphs and charts for work $16 $10

FSKNUM08 Identify and use whole numbers and simple fractions, decimals and percentages for work $16 $10

FSKNUM09 Identify, measure and estimate familiar quantities for work $16 $10

FSKNUM10 Identify and describe common 2D and some 3D shapes for work $16 $10

FSKNUM11 Read and use familiar maps, plans and diagrams for work $16 $10

FSKNUM12 Identify and interpret information in familiar tables, graphs and charts for work $16 $10

FSKNUM13 Construct simple tables and graphs for work using familiar data $16 $10


FOUNDATION SKILLS


FSKNUM14 Calculate with whole numbers and familiar fractions, decimals and percentages for work $16 $10

FSKNUM15 Estimate, measure and calculate with routine metric measurements for work $16 $10

FSKNUM16 Interpret, draw and construct 2D and 3D shapes for work $16 $10

FSKNUM17 Use routine maps and plans for work $16 $10

FSKNUM18 Collect data and construct routine tables and graphs for work $16 $10

FSKOCM02 Engage in basic spoken exchanges at work $16 $10

FSKOCM03 Participate in simple spoken interactions at work $16 $10

FSKOCM07 Interact effectively with others at work $16 $10

FSKRDG04 Read and respond to basic workplace information $16 $10

FSKRDG07 Read and respond to simple workplace information $16 $10

FSKRDG10 Read and respond to routine workplace information $16 $10

FSKWTG03 Write basic workplace information $16 $10

FSKWTG06 Write simple workplace information $16 $10

FSKWTG09 Write routine workplace texts $16 $10


HEALTH


HLTAAP001 Recognise healthy body systems Current Replaces HLTAP301B $16

HLTAAP002 Confirm physical health status Current Replaces HLTAP401B $16

HLTAAP003 Analyse and respond to client health information Current Replaces HLTAP501C $16

HLTADM004 Manage health billing and accounting system Current $16

HLTAHA001 Assist with an allied health program Current Replaces HLTAH301C $16

HLTAHA003 Deliver and monitor a client-specific physiotherapy program Current $16

HLTAHA005 Support the delivery and monitoring of physiotherapy programs for mobility Current $16

HLTAHA010 Assist with the development and maintenance of client functional status Current $16

HLTAHA016 Support the fitting of assistive equipment Current $16

HLTAHA018 Assist with planning and evaluating meals and menus to meet recommended dietary guidelines Current

Replaces HLTNA302D & HLTNA304D

$16

HLTAHA019 Assist with the monitoring and modification of meals and menus according to individualised plans Current Replaces

HLTNA303D $16

HLTAHA020 Support food services in menu and meal order processing Current Replaces

HLTNA301D $16

HLTAHA021 Assist with screening and implementation of therapeutic diets Current Replaces

HLTAH415C $16

HLTAHA024 Work within a community rehabilitation environment Current Replaces HLTCR401C $16

HLTAHW001 Work with Aboriginal and/or Torres Strait Islander clients and communities Current $16

HLTAHW002 Support clients to obtain access to health services Current $16

HLTAID001 Provide cardiopulmonary resuscitation Current $16

HLTAID002 Provide basic emergency life support Current $16

HLTAID003 Provide first aid Current $16

HLTAID004 Provide an emergency first aid response in an education and care setting Current $16


HEALTH


HLTAMB012 Communicate in complex situations to support health care Current Replaces

HLTAMBFC402C $16

HLTAMB014 Transport non-emergency patients under operational conditions Current Replaces

HLTAMBT301B $16

HLTCOM407B Provide reception services for a practice Current $16

HLTDEN003 Assist with administration in dental practice Current Replaces HLTDA306D $16

HLTFSE001 Follow basic food safety practices Current Replaces HLTFS207C $16

HLTFSE002 Provide ward or unit based food preparation and distribution services Current

Replaces HLTFS201D & HLTFS204D

$16

HLTFSE003 Perform kitchenware washing Current Replaces HLTFS205D $16

HLTFSE005 Apply and monitor food safety requirements Current Replaces HLTFS310C $16

HLTFSE008 Conduct food safety audits Current Replaces HLTFS312C $16

HLTHPS002 Support health professional in the delivery of care Current Replaces CHCCS425B $16

HLTHPS006 Assist clients with medication Current Replaces CHCCS305C $16

HLTHPS007 Administer and monitor medications Current Replaces CHCCS424B $16

HLTHSS003 Perform general cleaning tasks in a clinical setting Current Replaces HLTMS206D & HLTMS208D

$16

HLTHSS005 Undertake routine stock maintenance Current Replaces HLTMS203D $16

HLTINF001 Comply with infection prevention and control policies and procedures Current Replaces

HLTIN301C $16

HLTINF003 Implement and monitor infection prevention and control policies and procedures Current Replaces

HLTIN403C $16

HLTPAT001 Identify and respond to clinical risks in pathology collection Current Replaces

HLTPAT308D $16

HLTPAT002 Perform venous blood collections Current Replaces HLTPAT306D $16

HLTPAT317C Operate effectively within a pathology testing environment Current $16

HLTWHS001 Participate in workplace health and safety Current $16

HLTWHS002 Follow safe work practices for direct client care Current $16


HEALTH


HLTWHS003 Maintain work health and safety Current $16

HLTWHS004 Manage work health and safety Current $16

HLTWHS005 Conduct manual tasks safely Current Replaces HLTHSE204D $16

HLTWHS006 Manage personal stressors in the work environment Current Replaces HLTAMBPD401 $16

MSL953001A Receive and prepare samples for testing Current $16

MSL973002A Prepare working solutions Current $16




ICPDMT263 Access and use the internet Current Replaces ICPMM263C $16

ICPDMT321 Capture a digital image Current Replaces ICPMM321C $16

ICTICT101 Operate a personal computer Using Windows 7 Current Replaces ICAICT101A Windows 7

$16

ICTICT101 Operate a personal computer Using Windows 8 Current Replaces ICAICT101A Windows 8

$16

ICTICT101 Operate a personal computer Using Windows 10 Current $16

ICTICT102 Operate word-processing applications Using Word 2010 Current

Replaces ICAICT102A 2010

$16

ICTICT102 Operate word-processing applications Using Word 2013 Current

Replaces ICAICT102A 2013

$16

ICTICT102 Operate word-processing applications Using Word 2016 Current $16

ICTICT103 Use, communicate and search securely on the internet Current Replaces

ICAICT103A $16

ICTICT103 Use, communicate and search securely on the internet using Windows 8 Current $16

ICTICT103 Use, communicate and search securely on the internet using Windows 10 Current $16

ICTICT104 Use digital devices Current Replaces ICAICT104A $16

ICTICT105 Operate spreadsheet applications Using Excel 2010 Current Replaces ICAICT105A 2010

$16

ICTICT105 Operate spreadsheet applications Using Excel 2013 Current Replaces ICAICT105A 2013

$16

ICTICT105 Operate spreadsheet applications Using Excel 2016 Current $16

ICTICT106 Operate presentation packages Current Replaces ICAICT106A $16

ICTICT106 Operate presentation packages Using PowerPoint 2013 Current Replaces

ICAICT106A $16

ICTICT106 Operate presentation packages Using PowerPoint 2016 Current $16

ICTICT201 Use computer operating systems and hardware Current Replaces ICAICT201A $16

ICTICT201 Use computer operating systems and hardware using windows 8 Current Replaces

ICAICT201A $16




ICTICT201 Use computer operating systems and hardware using windows 10 Current $16

ICTICT202 Work and communicate effectively in an ICT environment Current Replaces

ICAICT202A $16

ICTICT203 Operate application software packages Current Replaces ICAICT203A $16

ICTICT204 Operate a digital media technology package Current Replaces ICAICT204A $16

ICTICT205 Design basic organisational documents using computing packages Current Replaces

ICAICT205A $16

ICTICT205 Design basic organisational documents using computing packages Office 2013 Current Replaces

ICAICT205A $16

ICTICT205 Design basic organisational documents using computing packages Office 2016 Current $16

ICTICT206 Install software applications Current Replaces ICAICT206A $16

ICTICT209 Interact with ICT clients Current Replaces ICAICT209A $16

ICTICT210 Operate database applications Using Access 2007 Current Replaces ICAICT210A $16



ICTICT210 Operate database applications Using Access 2016 Current $16

ICTICT211 Identify and use basic current industry-specific technologies Current Replaces

ICAICT211A $16

ICTICT212 Incorporate Indigenous needs and perspectives into ICT environment Current Replaces

ICAICT212A $16

ICTICT301 Create user documentation Current Replaces ICAICT301A $16

ICTICT302 Install and optimise operating system software Current Replaces ICAICT302A $16

ICTICT303 Connect internal hardware components Current Replaces ICAICT303A $16

ICTICT306 Migrate to new technology Current Replaces ICAICT306A $16

ICTICT308 Use advanced features of computer applications Current Replaces ICAICT308A $16




ICTICT308 Use advanced features of computer applications using Office 2013 and Windows 8 Current $16

ICTICT308 Use advanced features of computer applications using Office 2016 and Windows 10 Current $16

ICTNWK301 Provide network systems administration Current Replaces ICANWK301A $16

ICTNWK302 Identify and resolve network problems Current Replaces ICANWK302A $16

ICTNWK304 Administer network peripherals Current Replaces ICANWK304A $16

ICTSAS201 Maintain inventories for equipment, software and documentation Current Replaces

ICASAS201A $16

ICTSAS202 Apply problem-solving techniques to routine ICT malfunctions Current Replaces

ICASAS202A $16

ICTSAS203 Connect hardware peripherals Current Replaces ICASAS203A $16

ICTSAS204 Record client support requirements Current Replaces ICASAS204A $16

ICTSAS205 Maintain ICT system integrity Current Replaces ICASAS205A $16

ICTSAS206 Detect and protect from spam and destructive software Current Replaces

ICASAS206A $16

ICTSAS207 Protect and secure information assets Current Replaces ICASAS207A $16

ICTSAS208 Maintain ICT equipment and consumables Current Replaces ICASAS208A $16

ICTSAS301 Run standard diagnostic tests Superseded Replaces ICASAS301A $16

ICTSAS304 Provide basic system administration Current Replaces ICASAS304A $16

ICTSAS303 Care for computer hardware Current Replaces ICASAS303A $16

ICTSAS305 Provide ICT advice to clients Current Replaces ICASAS305A $16

ICTSAS306 Maintain equipment and software Current Replaces ICASAS306A $16

ICTSAS308 Run standard diagnostic tests Current Replaces ICTSAS301 $16

ICTWEB201 Use social media tools for collaboration and engagement Current Replaces

ICAWEB201A $16




ICTWEB301 Create a simple markup language document Current Replaces ICAWEB301A $16

ICTWEB303 Produce digital images for the web Current Replaces ICAWEB303A $16


PROPERTY SERVICES


CPPCLO3001 Maintain hard floor surfaces Current Replaces CPPCLO2001A $10

CPPCLO3002 Restore hard floor surfaces Current Replaces CPPCLO3002A & CPPCLO3003A

$10

CPPCLO3003 Clean using safe work practices Current Replaces CPPCLO2033A & CPPCMN3003A

$10

CPPCLO3004 Maintain carpeted floors Current Replaces CPPCLO2004A $10

CPPCLO3005 Confirm and apply privacy and security requirements for cleaning work Current $10

CPPCLO3006 Clean carpets Current

Replaces CPPCCL2001A, CPPCCL2002A & CPPCCL2003A

$10

CPPCLO3007 Remove carpet stains Current Replaces CPPCCL2007A $10

CPPCLO3009 Clean glass surfaces Current Replaces CPPCLO2009A $10

CPPCLO3011 Clean using environmentally sustainable work practices Current Replaces

CPPCMN3001B $10

CPPCLO3013 Clean window coverings Current Replaces CPPCLO3013A $10

CPPCLO3014 Maintain clean-room environments Current Replaces CPPCLO3014A $10

CPPCLO3017 Clean wet areas Current Replaces CPPCLO2017A $10

CPPCLO3018 Clean and maintain furniture and fittings Current Replaces CPPCLO2015A & CPPCLO3016A

$10

CPPCLO3019 Remove waste and recyclable materials Current Replaces CPPCLO2019A $10

CPPCLO3020 Pressure wash and clean surfaces Current Replaces CPPCLO3020 $10

CPPCLO3021 Clean industrial machinery Current Replaces CPPCLO3021A $10

CPPCLO3035 Maintain cleaning storage areas Current Replaces CPPCLO2035A $10

CPPCLO3036 Clean at heights Current Replaces CPPCLO3036A $10

CPPCLO3037 Clean external surfaces Current Replaces CPPCLO2037A $10

CPPCLO3038 Clean food-handling areas Current Replaces CPPCLO3038A $10


PROPERTY SERVICES


CPPCLO3040 Clean ceiling surfaces and fittings Current Replaces CPPCLO2010A $10

CPPCLO3043 Clean using microfibre and chemical-free techniques Current Replaces

CPPCLO2043A $10

CPPCLO4022 Schedule and monitor cleaning tasks Current Replaces CPPCLO4022A $10

CPPCLO4024 Manage the supply of cleaning stores to the work site Current Replaces

CPPCLO4024A $10

CPPCLO4025 Provide quotation for cleaning services Current Replaces CPPCLO4025A $10

CPPCMN3004 Respond to enquiries and complaints Current Replaces CPPCMN3004A $10

CPPCMN3006 Provide effective client service Current Replaces CPPCMN2003A $10

CPPCMN3007 Support leadership in the workplace Current Replaces CPPCLO3039A $10

CPPCMN4001 Develop workplace policies and procedures for sustainability Current Replaces

CPPCMN4001B $10

CPPCMN4002 Implement and monitor environmentally sustainable work practices Current Replaces

CPPCMN4002B $10

CPPCMN4003 Establish, develop and monitor teams Current Replaces CPPCMN4005A & CPPCMN4006A

$10

CPPCMN4004 Develop and manage client relations Current Replaces CPPCMN4004B $10

CPPCMN4007 Manage workplace safety arrangements Current Replaces CPPCMN4007A $10


PROPERTY SERVICES


CPPCCL2001A Use hot water extraction Superseded Replaced by CPPCLO3006 $10

CPPCCL2002A Use bonnet cleaning Superseded Replaced by CPPCLO3006 $10

CPPCCL2003A Use dry foam shampoo Superseded Replaced by CPPCLO3006 $10

CPPCCL2007A Perform basic stain removal Superseded Replaced by CPPCLO3007 $10

CPPCLO1040A Prepare for work in the cleaning industry Superseded $10

CPPCLO1041A Apply basic communication skills Superseded $10

CPPCLO2001A Maintain hard floor surfaces Superseded Replaced by CPPCLO3001 $10

CPPCLO2004A Maintain carpeted floors Superseded Replaced by CPPCLO3004 $10

CPPCLO2009A Clean glass surfaces Superseded Replaced by CPPCLO3009 $10

CPPCLO2010A Clean ceiling surfaces and fittings Superseded Replaced by CPPCLO3040 $10

CPPCLO2015A Maintain furniture, fittings and room dressing Superseded Replaced by CPPCLO3018 $10

CPPCLO2017A Clean wet areas Superseded Replaced by CPPCLO3017 $10

CPPCLO2019A Sort and remove waste and recyclable materials Superseded Replaced by CPPCLO3019 $10

CPPCLO2033A Plan for safe and efficient cleaning activities Superseded Replaced by CPPCLO3003 $10

CPPCLO2035A Maintain cleaning storage areas Superseded Replaced by CPPCLO3035 $10

CPPCLO2037A Clean external surfaces Superseded Replaced by CPPCLO3037 $10

CPPCLO2043A Clean using microfibre techniques Superseded Replaced by CPPCLO3043 $10

CPPCLO3002A Restore a hard floor surface Superseded Replaced by CPPCLO3002 $10

CPPCLO3003A Replace a hard floor finish Superseded Replaced by CPPCLO3002 $10

CPPCLO3013A Clean window coverings Superseded Replaced by CPPCLO3013 $10


PROPERTY SERVICES


CPPCLO3014A Maintain ‘clean room’ environments Superseded Replaced by CPPCLO3014 $10

CPPCLO3016A Wash furniture and fittings Superseded Replaced by CPPCLO3018 $10

CPPCLO3020A Clean using pressure washing Superseded Replaced by CPPCLO3020 $10

CPPCLO3021A Clean industrial machinery Superseded Replaced by CPPCLO3021 $10

CPPCLO3036A Clean at high levels Superseded Replaced by CPPCLO3036 $10

CPPCLO3038A Clean food-handling areas Superseded Replaced by CPPCLO3038 $10

CPPCLO3039A Support leadership in the workplace Superseded Replaced by CPPCMN3007 $10

CPPCLO4022A Organise and monitor cleaning operations Superseded Replaced by CPPCLO4022 $10

CPPCLO4024A Control the supply of resources to the work site Superseded Replaced by CPPCLO4024 $10

CPPCLO4025A Provide quotation for cleaning services Superseded Replaced by CPPCLO4025 $10

CPPCMN2002A Participate in workplace safety arrangements Superseded $10

CPPCMN2003A Provide effective client service Superseded Replaced by CPPCMN3006 $10

CPPCMN3001B Participate in environmentally sustainable work practices Superseded Replaced by

CPPCLO3011 $10

CPPCMN3003A Contribute to workplace safety arrangements Superseded Replaced by CPPCLO3003 $10

CPPCMN3004A Respond to enquiries and complaints Superseded Replaced by CPPCMN3004 $10

CPPCMN4001B Develop workplace policies and procedures for sustainability Superseded Replaced by

CPPCMN4001 $10

CPPCMN4002B Implement and monitor environmentally sustainable work practices Superseded Replaced by

CPPCMN4002 $10

CPPCMN4004B Facilitate effective client relationships Superseded Replaced by CPPCMN4004 $10

CPPCMN4005A Facilitate effective teamwork Superseded Replaced by CPPCMN4003 $10

CPPCMN4006A Facilitate effective workplace relationships Superseded Replaced by CPPCMN4003 $10

CPPCMN4007A Manage workplace safety arrangements Superseded Replaced by CPPCMN4007 $10


RETAIL SERVICES


SFIDIST202C Retail fresh, frozen and live seafood Current $11

SIRRFSA001 Handle food safely in a retail environment Current Replaces SIRRFSA001A $11

SIRRFSA002 Supervise a food safety program Current $13

SIRRINV001 Receive and handle retail stock Current Replaces SIRXINV001A $13

SIRRINV002 Control stock Current Replaces SIRXINV002A $13

SIRRMER001 Produce visual merchandise displays Current Replaces SIRXMER202 $13

SIRRMER002 Merchandise food products Current Replaces SIRRMER001A $13

SIRRMER003 Coordinate visual merchandising activities Current Replaces SIRXMER303 $13

SIRRMRM001 Plan merchandise buying strategy Current $15

SIRRRTF001 Balance and secure point-of-sale terminal Current Replaces SIRXFIN201 $13

SIRRRTF002 Monitor retail store financials Current $15

SIRRRTF003 Drive retail profitability Current $15

SIRRSTR001 Undertake strategic planning in retail Current $15

SIRRSTY001 Style the retail customer Current $13

SIRWFIN001 Complete debtor processes Current $13

SIRWSLS001 Process product and service data Current $13

SIRWSLS002 Analyse and achieve sales targets Current Replaces SIRWSLS303 $13

SIRWSLS003 Build sales of branded products Current Replaces SIRWSLS304 $13

SIRWSLS004 Optimise customer and territory coverage Current Replaces SIRWSLS305 $13

SIRXCEG001 Engage the customer Current Replaces SIRXCCS202 $13


RETAIL SERVICES


SIRXCEG002 Assist with customer difficulties Current $12

SIRXCEG003 Build customer relationships and loyalty Current Replaces SIRXCCS408 $13

SIRXCEG004 Create a customer-centric culture Current Replaces SIRXCCS304 $15

SIRXCEG005 Maintain business to business relationships Current Replaces SIRXCCS305 $13

SIRXCHA001 Facilitate the change process Current $15

SIRXCHA002 Lead the change process Current $15

SIRXCOM001 Communicate in the workplace to support team and customer outcomes Current Replaces

SIRXCOM101 $11

SIRXCOM002 Work effectively in a team Current $13

SIRXCOM003 Promote team cohesion Current $13

SIRXDLV001 Deliver food products Current $13

SIRXHRM001 Recruit, select and induct team members Current Replaces SIRXHRM002A $15

SIRXHRM002 Maintain employee relations Current Replaces SIRXMGT002A $15

SIRXHWB001 Maintain personal health and wellbeing Current $13

SIRXHWB002 Promote workplace health and wellbeing Current $15

SIRXIND001 Work effectively in a service environment Current Replaces SIRXIND101 $11

SIRXIND002 Organise and maintain the store environment Current Replaces SIRXCLM101 $13

SIRXIND003 Organise personal work requirements Current $13

SIRXIND004 Plan a career in the retail industry Current Replaces SIRXIND102 $11

SIRXIND005 Develop personal productivity Current $13

SIRXMGT001 Supervise and support frontline team members Current $13


RETAIL SERVICES


SIRXMGT002 Lead a frontline team Current $15

SIRXMGT003 Provide leadership to others Current $15

SIRXMGT004 Plan and manage retail projects Current $15

SIRXMGT005 Lead the development of business opportunities Current $15

SIRXMKT001 Support marketing and promotional activities Current $13

SIRXMKT002 Use social media to engage customers Current $15

SIRXMKT003 Manage promotional activities Current $15

SIRXMKT004 Undertake digital marketing activities Current $15

SIRXMKT005 Develop a marketing strategy Current $15

SIRXPDK001 Advise on products and services Current Replaces SIRXSLS002A $11

SIRXPDK002 Advise on food products and services Current Replaces SIRRRPK001A $13

SIRXPDK003 Advise on health and nutritional products and services Current Replaces

SIRXRPK001A $13

SIRXRSK001 Identify and respond to security risks Current $13

SIRXRSK002 Maintain store security Current Replaces SIRXRSK002A $15

SIRXRSK003 Manage risk in the retail environment Current $15

SIRXSLS001 Sell to the retail customer Current Replaces SIRXSLS201 $13

SIRXSLS002 Follow point-of sale procedures Current Replaces SIRXCCS201 $11

SIRXSLS003 Achieve sales results Current $15

SIRXSLS004 Drive sales results Current $15

SIRXTAD001 Train others in frontline tasks Current $13


RETAIL SERVICES


SIRXTAD002 Develop the retail frontline Current $15

SIRXTAD003 Coach others for success Current $15

SIRXWHS001 Work safely Current $11

SIRXWHS002 Contribute to workplace health and safety Current Replaces SIRXWHS101 $11

SIRXWHS003 Maintain workplace safety Current Replaces SIRXWHS302 $15

SIRXADM002A Coordinate retail office Current $13

SIRXADM002A Coordinate retail office Using Office 2013 Current $13


ENGAGEMENT RANGE—COLOUR—TOURISM, TRAVEL AND HOSPITALITY


SITEEVT001 Source and use information on event operations Current Replaces SITXEVT301 $15

SITEEVT002 Process and monitor event registrations Current Replaces SITXEVT302 $15

SITEEVT003 Coordinate on-site event registrations Current Replaces SITXEVT303 $15

SITEEVT005 Plan in-house events or functions Current Replaces SITXEVT401 $19

SITEEVT008 Manage event staging components Current Replaces SITXEVT503 $19

SITEEVT010 Manage onsite event operations Current Replaces SITXEVT505 $19

SITHACS001 Clean premises and equipment Current Replaces SITHACS101 $15

SITHACS002 Provide housekeeping services to guests Current Replaces SITHACS201 $15

SITHACS003 Prepare rooms for guests Current Replaces SITHACS202 $15

SITHACS004 Launder linen and guest clothes Current Replaces SITHACS203 $15

SITHACS005 Provide porter services Current Replaces SITHACS204 $15

SITHACS006 Provide valet service Current Replaces SITHACS301 $15

SITHACS007 Conduct night audit Current Replaces SITHACS302 $15

SITHACS008 Provide accommodation reception services Current Replaces SITHACS303 $15

SITHCCC001 Use food preparation equipment Current Replaces SITHCCC101 $15

SITHCCC002 Prepare and present simple dishes Current Replaces SITHCCC102 $15

SITHCCC003 Prepare and present sandwiches Current Replaces SITHCCC103 $15

SITHCCC005 Prepare dishes using basic methods of cookery Current Replaces SITHCCC201 $15

SITHCCC006 Prepare appetisers and salads Current Replaces SITHCCC202 $15

SITHCCC007 Prepare stocks, sauces and soups Current Replaces SITHCCC203 $15




SITHCCC008 Prepare vegetable, fruit, eggs and farinaceous dishes Current Replaces

SITHCCC204 $15

SITHCCC011 Use cookery skills effectively Current Replaces SITHCCC207 $15

SITHCCC012 Prepare poultry dishes Current Replaces SITHCCC301 $15

SITHCCC013 Prepare seafood dishes Current Replaces SITHCCC302 $15

SITHCCC014 Prepare meat dishes Current Replaces SITHCCC303 $15

SITHCCC015 Produce and serve food for buffets Current Replaces SITHCCC304 $15

SITHCCC017 Handle and serve cheese Current Replaces SITHCCC306 $15

SITHCCC018 Prepare food to meet special dietary requirements Current Replaces SITHCCC307 $15

SITHCCC019 Produce cakes, pastries and breads Current Replaces SITHCCC308 $15

SITHCCC020 Work effectively as a cook Current Replaces SITHCCC309 $15

SITHFAB001 Clean and tidy bar areas Current Replaces SITHFAB101 $15

SITHFAB002 Provide responsible service of alcohol Current Replaces SITHFAB201 $15

SITHFAB003 Operate a bar Current Replaces SITHFAB202 $15

SITHFAB004 Prepare and serve non-alcoholic beverages Current Replaces SITHFAB203 $15

SITHFAB005 Prepare and serve espresso coffee Current Replaces SITHFAB204 $15

SITHFAB006 Provide room service Current Replaces SITHFAB205 $15

SITHFAB007 Serve food and beverage Current Replaces SITHFAB206 $15

SITHFAB010 Prepare and serve cocktails Current Replaces SITHFAB303 $15

SITHFAB011 Provide advice on beers, spirits and liqueurs Current $15

SITHFAB012 Provide advice on Australian wines Current Replaces SITHFAB305 $15




SITHFAB013 Provide advice on imported wines Current Replaces SITHFAB306 $15

SITHFAB014 Provide table service of food and beverage Current Replaces SITHFAB307 $15

SITHFAB015 Provide silver service Current Replaces SITHFAB308 $15

SITHFAB016 Provide advice on food Current Replaces SITHFAB309 $15

SITHFAB017 Provide advice on food and beverage matching Current $15

SITHFAB019 Plan and monitor espresso coffee service Current Replaces SITHFAB401 $19

SITHGAM001 Provide responsible gambling services Current Replaces SITHGAM201 $15

SITHGAM002 Attend gaming machines Current Replaces SITHGAM202 $15

SITHGAM003 Operate a TAB outlet Current Replaces SITHGAM203 $15

SITHGAM004 Conduct Keno games Current Replaces SITHGAM204 $15

SITHIND001 Use hygienic practice for hospitality service Current Replaces SITHIND101 $15

SITHIND002 Source and use information on the hospitality industry Current Replaces

SITHIND201 $15

SITHIND003 Use hospitality skills effectively Current Replaces SITHIND202 $15

SITHIND004 Work effectively in hospitality service Current Replaces SITHIND301 $15

SITHKOP001 Clean kitchen premises and equipment Current Replaces SITHKOP101 $15

SITHKOP002 Plan and cost basic menus Current Replaces SITHKOP302 $15

SITHKOP004 Develop menus for special dietary requirements Current Replaces SITHKOP402 $19

SITHKOP005 Coordinate cooking operations Current Replaces SITHKOP403 $19

SITHKOP006 Plan catering for events or functions Current Replaces SITHKOP404 $19

SITHPAT006 Produce desserts Current Replaces SITHPAT306 $15

SITTIND001 Source and use information on the tourism and travel industry Current Replaces

SITTIND201 $15




SITTTOP001 Load touring equipment and supplies Current Replaces SITTTOP301 $15

SITTTOP002 Provide outdoor catering Current Replaces SITTTOP302 $15

SITTTOP004 Set up and operate a camp site Current Replaces SITTTOP402 $19

SITTTSL001 Operate online information systems Current Replaces SITTTSL201 $15

SITTTSL002 Access and interpret product information Current Replaces SITTTSL202 $15

SITTTSL003 Provide advice on international destinations Current Replaces SITTTSL301 $15

SITTTSL004 Provide advice on Australian destinations Current Replaces SITTTSL302 $15

SITTTSL005 Sell tourism products and services Current Replaces SITTTSL303 $15

SITTTSL006 Prepare quotations Current Replaces SITTTSL304 $15

SITTTSL007 Process reservations Current Replaces SITTTSL305 $15

SITTTSL008 Book supplier products and services Current Replaces SITTTSL306 $15

SITTTSL009 Process travel-related documentation Current Replaces SITTTSL307 $15

SITTTSL010 Use a computerised reservations or operations system Current Replaces

SITTTSL308 $15

SITTTSL011 Source airfares for domestic flights Current Replaces SITTTSL309 $15

SITTTSL012 Construct normal international airfares Current Replaces SITTTSL310 $15

SITTTSL013 Construct promotional international airfares Current Replaces SITTTSL311 $15

SITTTSL014 Construct advanced international airfares Current Replaces SITTTSL312 $15

SITXCCS001 Provide customer information and assistance Current Replaces SITXCCS101 $15

SITXCCS002 Provide visitor information Current Replaces SITXCCS201 $15

SITXCCS003 Interact with customers Current Replaces SITXCCS202 $15

SITXCCS004 Provide lost and found services Current Replaces SITXCCS301 $15




SITXCCS005 Provide club reception services Current Replaces SITXCCS302 $15

SITXCCS006 Provide service to customers Current Replaces SITXCCS303 $15

SITXCCS007 Enhance the customer service experience Current Replaces SITXCCS401 $19

SITXCCS008 Develop and manage quality customer service practices Current Replaces

SITXCCS501 $19

SITXCOM001 Source and present information Current Replaces SITXCOM101 $15

SITXCOM002 Show social and cultural sensitivity Current Replaces SITXCOM201 $15

SITXCOM003 Provide a briefing or scripted commentary Current Replaces SITXCOM202 $15

SITXCOM005 Manage conflict Current Replaces SITXCOM401 $19

SITXFIN001 Process financial transactions Current Replaces SITXFIN201 $15

SITXFIN002 Interpret financial information Current Replaces SITXFIN401 $19

SITXFIN003 Manage finances within a budget Current Replaces SITXFIN402 $19

SITXFIN004 Prepare and monitor budgets Current Replaces SITXFIN501 $19

SITXFSA001 Use hygienic practices for food safety Current Replaces SITXFSA101 $15

SITXFSA002 Participate in safe food handling practices Current Replaces SITXFSA201 $15

SITXFSA003 Transport and store food Current Replaces SITXFSA202 $15

SITXFSA004 Develop and implement a food safety program Current Replaces SITXFSA401 $19

SITXGLC001 Research and comply with regulatory requirements Current Replaces SITXGLC501 $19

SITXHRM001 Coach others in job skills Current Replaces SITXHRM301 $15

SITXHRM002 Roster staff Current Replaces SITXHRM401 $19

SITXHRM003 Lead and manage people Current Replaces SITXHRM402 $19




SITXHRM004 Recruit, select and induct staff Current Replaces SITXHRM501 $19

SITXHRM006 Monitor staff performance Current Replaces SITXHRM503 $19

SITXINV001 Receive and store stock Current Replaces SITXINV201 $15

SITXINV002 Maintain the quality of perishable items Current Replaces SITXINV202 $15

SITXINV004 Control stock Current Replaces SITXINV401 $19

SITXMGT001 Monitor work operations Current Replaces SITXMGT401 $19

SITXMGT002 Establish and conduct business relationships Current Replaces SITXMGT501 $19

SITXMGT003 Manage projects Current Replaces SITXMGT502 $19

SITXMPR002 Create a promotional display or stand Current Replaces SITXMPR402 $19

SITXMPR003 Plan and implement sales activities Current Replaces SITXMPR403 $19

SITXMPR004 Coordinate marketing activities Current Replaces SITXMPR404 $19

SITXMPR007 Develop and implement marketing strategies Current Replaces SITXMPR502 $19

SITXWHS001 Participate in safe work practices Current Replaces SITXWHS101 $15

SITXWHS002 Identify hazards, assess and control safety risks Current Replaces SITXWHS301 $15

SITXWHS003 Implement and monitor work health and safety practices Current Replaces

SITXWHS401 $19

SITXWHS004 Establish and maintain a work health and safety system Current $19


ENGAGEMENT RANGE—BLACK & WHITE—TOURISM, TRAVEL AND HOSPITALITY


























SITHCCC204 $10



































SITHIND201 $10










SITTIND201 $10

















SITTTSL308 $10
















SITXCCS501 $15



































SITXWHS401 $15





CULEVP201A Assist with the presentation of public activities and events Current Replaces

CULMS207C $15

























SITHCCC204 $10



































SITHIND201 $10













SITTIND201 $10





SITTTSL001 Operate online information systems Using Windows 10 Current $10










SITTTSL308 $10
















SITXCCS501 $15



































SITXWHS401 $15





TLIA1001 Secure cargo Current Replaces TLIA1001A $12

TLIA2009 Complete and check import/export documentation Current Replaces TLIA2009A $12

TLIA2011 Package goods Current Replaces TLIA2011A $12

TLIA2012 Pick and process orders Current Replaces TLIA2012A $12

TLIA2013 Receive goods Current Replaces TLIA2013A $12

TLIA2014 Use product knowledge to complete work operations Current Replaces

TLIA2014A $12

TLIA2020 Replenish stock Current Replaces TLIA2020A $12

TLIA2021 Despatch stock Current Replaces TLIA2021A $12

TLIA2022 Participate in stocktakes Current Replaces TLIA2022A $12

TLIA2041 Manually sort mail and parcels Current Replaces TLIA2041A $12

TLIA3015 Complete receival/despatch documentation Current Replaces TLIA3015A $12

TLIA3016 Use inventory systems to organise stock control Current Replaces TLIA3016A $12

TLIA3017 Identify products and store to specifications Current Replaces TLIA3017A $12

TLIA3018 Organise despatch operations Current Replaces TLIA3018A $12

TLIA3019 Organise receival operations Current Replaces TLIA3019A $12

TLIA3023 Coordinate stocktakes Current Replaces TLIA3023A $12

TLIA3024 Organise warehouse records operations Current Replaces TLIA3024A $12

TLIA3026 Monitor storage facilities Current Replaces TLIA3026A $12

TLIA3038 Control and order stock Current Replaces TLIA3038A $12

TLIA3039 Receive and store stock Current Replaces TLIA3039A $12




TLIA4005 Check and evaluate records and documentation Current Replaces TLIA4005A $15

TLIA4028 Assess and monitor optimum stock levels Current Replaces TLIA4028A $15

TLIA4031 Consolidate freight Current Replaces TLIA4031A $15

TLIA4032 Organise transport of freight or goods Current Replaces TLIA4032A $15

TLIA5058 Manage facility and inventory requirements Current $15

TLIB0002 Carry out vehicle inspection Current Replaces TLIB2004 $15

TLIB1028 Maintain and use hand tools Current Replaces TLIB1028A $12

TLIB1031 Clean up plant, equipment and worksite Current Replaces TLIB1031A $12

TLIB2001 Check and assess operational capabilities of equipment Current Replaces

TLIB2001A $12

TLIB2119 Carry out maintenance of trailers Current Replaces TLIB2119A $12

TLIB3002 Test equipment and isolate faults Current Replaces TLIB3002A $12

TLIB3006 Carry out inspection of vehicles designed to carry special loads Current Replaces

TLIB3006A $12

TLIC3011 Transport passengers with disabilities Current Replaces TLIC3011A $12

TLID0001 Load and unload vehicles carrying special loads Current Replaces TLID3014 $12

TLID1001 Shift materials safely using manual handling methods Current Replaces TLID1001A $12

TLID1002 Shift a load using manually-operated equipment Current Replaces TLID1002A $12

TLID2003 Handle dangerous goods/hazardous substances Current Replaces TLID2003A $12

TLID2004 Load and unload goods/cargo Current Replaces TLID2004A $12

TLID2010 Operate a forklift Current Replaces TLID2010A $12

TLID2012 Operate specialised load shifting equipment Current Replaces TLID2012A $12




TLID2013 Move materials mechanically using automated equipment Current Replaces

TLID2013A $12

TLID3011 Conduct specialised forklift operations Current Replaces TLID3011A $12

TLID3015 Identify and label explosives/dangerous goods Current Replaces TLID3015A $12

TLIE0002 Process workplace documentation Current Replaces TLIE2008 $12

TLIE1003 Participate in basic workplace communication Current Replaces TLIE1003A $12

TLIE1005 Carry out basic workplace calculations Current Replaces TLIE1005A $12

TLIE2001 Present routine workplace information Current Replaces TLIE2001A $12

TLIE2007 Use communications systems Current Replaces TLIE2007A $12

TLIE3002 Estimate/calculate mass, area and quantify dimensions Current Replaces

TLIE3002A $12

TLIE3004 Prepare workplace documents Current Replaces TLIE3004A $12

TLIE3009 Use pilot and escort communication Current Replaces TLIE3009A $12

TLIE3012 Consolidate manifest documentation Current Replaces TLIE3012A $12

TLIE3018 Maintain freight records Current Replaces TLIE3018A $12

TLIE3021 Work and communicate effectively with others Current Replaces TLIE3021A $12

TLIE3022 Complete workplace documents Current $12

TLIE4006 Collect, analyse and present workplace data and information Current Replaces

TLIE4006A $15

TLIF0001 Apply chain of responsibility legislation, regulations and workplace procedures Current $15

TLIF0002 Administer chain of responsibility policies and procedures Current $15

TLIF0003 Develop and implement policies and procedures to ensure chain of responsibility compliance Current Replaces

TLIF4094A $15

TLIF0005 Apply a fatigue risk management system Current $15




TLIF0006 Administer a fatigue risk management system Current $15

TLIF0007 Manage a fatigue risk management system Current $15

TLIF1001 Follow work health and safety procedures Current Replaces TLIF1001A $12

TLIF1002 Conduct housekeeping activities Current Replaces TLIF1002B $12

TLIF2006 Apply accident-emergency procedures Current Replaces TLIF2006A $12

TLIF2010 Apply fatigue management strategies Current Replaces TLIF2010A $12

TLIF2012 Apply safe procedures when handling/transporting dangerous goods or explosives Current Replaces

TLIF2012A $12

TLIF2019 Ensure a safe on-board passenger and working environment Current Replaces

TLIF2019A $12

TLIF2072 Comply with safety and security procedures Current Replaces TLIF2072A $12

TLIF3003 Implement and monitor work health and safety procedures Current Replaces

TLIF3003A $12

TLIF3004 Organise work health and safety procedures in the workplace Current Replaces

TLIF3004A $12

TLIF3063 Administer the implementation of fatigue management strategies Current Replaces

TLIF3063A $12

TLIF4007 Implement and coordinate accident-emergency procedures Current Replaces

TLIF4007A $15

TLIF4014 Develop and maintain a safe workplace Current Replaces TLIF4014A $15

TLIF4064 Manage fatigue management policy and procedures Current Replaces

TLIF4064A $15

TLIF4065 Ensure compliance with Australian Dangerous Goods Code Current Replaces

TLIF4065A $15

TLIG1001 Work effectively with others Current Replaces TLIG1001A $12

TLIG2007 Work in a socially diverse environment Current Replaces TLIG2007A $12

TLIG3002 Lead a work team or group Current Replaces TLIG3002A $12

TLIG4005 Organise transport workload Current Replaces TLIG4005A $15




TLIG4006 Facilitate work teams Current Replaces TLIG4006A $15

TLIH2001 Interpret road maps and navigate pre-determined routes Current Replaces

TLIH2001A $12

TLIH3002 Plan and navigate routes Current Replaces TLIH3002A $12

TLIH3004 Identify major roads, services and attractions Current Replaces TLIH3004A $12

TLII1002 Apply customer service skills Current Replaces TLII1002A $12

TLII4001 Coordinate quality customer service Current Replaces TLII4001 $15

TLII4005 Market services and products to clients Current Replaces TLII4005A $15

TLII5018 Manage customer service Current $15

TLIJ2001 Apply quality procedures Current Replaces TLIJ2001A $12

TLIJ3002 Apply quality systems Current Replaces TLIJ3002A $12

TLIK2003 Apply keyboard skills Current Replaces TLIK2003A $12

TLIK2003 Apply keyboard skills Using Office 2013 Current $12

TLIK2003 Apply keyboard skills Using Office 2016 Current $12

TLIK2010 Use infotechnology devices in the workplace Current Replaces TLIK2010A $12

TLIK2010 Use infotechnology devices in the workplace Using Office 2013 Current $12

TLIK2010 Use infotechnology devices in the workplace Using Office 2016 Current $12

TLIL1001 Complete workplace orientation/induction procedures Current Replaces

TLIL1001A $12

TLIL2008 Complete routine administrative tasks Current Replaces TLIL2008A $12

TLIL2060 Complete induction to the transport industry Current Replaces TLIL2060A $12

TLIL3003 Conduct induction process Current Replaces TLIL3003A $12




TLIL4005 Apply conflict/grievance resolution strategies Current Replaces TLIL4005A $15

TLIL4009 Manage personal work priorities and professional development Current Replaces

TLIL4009A $15

TLIL4010 Assess and confirm customer transport requirements Current Replaces TLIL4010A $15

TLIL4033 Promote effective workplace practice Current Replaces TLIL4033A $15

TLIL5019 Implement and monitor transport logistics Current $15

TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises Current $15

TLIL5026 Manage export logistics Current $15

TLIL5055 Manage a supply chain Current $15

TLILIC2001 Licence to operate a forklift truck Current Replaces TLILIC2001A $12

TLIM4004 Mentor individuals or small groups Current Replaces TLIM4004A $15

TLIO1002 Follow security procedures when working with passengers and personnel Current Replaces

TLIO1002A $12

TLIO2021 Follow security procedures when working with goods and cargo Current Replaces

TLIO2021A $12

TLIO3016 Apply and monitor workplace security procedures Current Replaces TLIO3016 $12

TLIP2014 Capture records into a records keeping system Current Replaces TLIP2014A $12

TLIP2017 Maintain control of records Current Replaces TLIP2017A $12

TLIP2024 Conduct financial transactions Current Replaces TLIP2024A $12

TLIP2029 Prepare and process financial documents Current Replaces TLIP2029A $12

TLIP2030 Conduct courier/delivery cash transactions Current Replaces TLIP2030A $12

TLIP2037 Carry out financial transactions and maintain records Current Replaces

TLIP2037A $12

TLIP4001 Develop plans to meet customer and organisation needs Current Replaces

TLIP4001A $15




TLIP4002 Facilitate and capitalise on change in the workplace Current Replaces

TLIP4002A $15

TLIP4005 Manage workplace information Current Replaces TLIP4005A $15

TLIP5004 Develop a transport and logistics business plan Current $15

TLIP5008 Manage a transport and logistics business unit Current $15

TLIP5025 Set and achieve budgets Current $15

TLIP5035 Manage budgets and financial plans Current $15

TLIPC0001 Prepare for work in the road transport industry Current $12

TLIPC1001 Demonstrate care and apply safe practices at work Current Replaces TLIPC1001A $12

TLIPC1002 Adapt to work requirements in the transport and logistics industry Current Replaces

TLIPC1002A $12

TLIPC1003 Apply effective work practices Current Replaces TLIPC1003A $12

TLIPC1004 Complete courier delivery operations Current Replaces TLIPC1004A $12

TLIPC1005 Complete small store operations Current Replaces TLIPC1005A $12

TLIR4001 Monitor supplier performance Current Replaces TLIR4001A $15

TLIR4002 Source goods/services and evaluate contractors Current Replaces TLIR4002A $15

TLIR4008 Implement and supervise stocktaking procedures Current Replaces TLIR4008A $15

TLIR5005 Manage a contract Current $15

TLIR5006 Develop, implement and review purchasing strategies Current $15

TLIR5014 Manage suppliers Current $15

TLIU0001 Develop workplace policy and procedures for environmental sustainability Current Replaces

TLIU4010A $15

TLIU1009 Monitor plant and equipment in an environmentally sustainable manner Current Replaces

TLIU1009A $12




TLIU1013 Prepare for environmentally sustainable work practices Current Replaces

TLIU1013A $12

TLIU2012 Participate in environmentally sustainable work practices Current Replaces

TLIU2012A $12

TLIU3011 Implement and monitor environmentally sustainable work practices Current Replaces

TLIU3011A $12

TLIX4028 Apply knowledge of logistics Current Replaces TLIX4028A $15

TLIX5036 Manage and monitor technical data and information systems Current $15

TLIX5042 Organise road transport operations Current Replaces TLIX5042A $15



TLIB2004 Carry out vehicle inspection Superseded Replaced by TLIB0002 $12

TLID3014 Load and unload vehicles carrying special loads Superseded Replaced by TLID0001 $12

TLIE2008 Process workplace documentation Superseded Replaced by TLIE0002 $12




TAEASS301 Contribute to assessment Current Replaces TAEASS301B $19

TAEASS401 Plan assessment activities and processes Current Replaces TAEASS401B $19

TAEASS402 Assess competence Current Replaces TAEASS402B $19

TAEASS403 Participate in assessment validation Current Replaces TAEASS403B $19

TAEASS502 Design and develop assessment tools Current Replaces TAEASS502B $19

TAEDEL301 Provide work skill instruction Current Replaces TAEDEL301A $19

TAEDEL401 Plan, organise and deliver group-based learning Current Replaces TAEDEL401A $19

TAEDEL402 Plan, organise and facilitate learning in the workplace Current Replaces

TAEDEL402A $19

TAEDEL403 Coordinate and facilitate distance-based learning Current Replaces TAEDEL403A $19

TAEDEL404 Mentor in the workplace Current Replaces TAEDEL404A $19

TAEDEL501 Facilitate e-learning Current Replaces TAEDEL501A $19

TAEDES401 Design and develop learning programs Current Replaces TAEDES401A $19

TAEDES402 Use training packages and accredited courses to meet client needs Current Replaces

TAEDES402A $19

TAELLN411 Address adult language, literacy and numeracy skills Current $19

TAELLN501 Support the development of adult language, literacy and numeracy skills Current Replaces

TAELLN501A $19

TAESUS501 Analyse and apply sustainability skills to learning programs Current Replaces

TAESUS501A $19

TAESUS502 Identify and apply current sustainability education principles and practice to learning programs Current Replaces

TAESUS502A $19

TAETAS401 Maintain training and assessment information Current Replaces TAETAS401A $19


Workshop based resources with PowerPoint

presentation These resources are designed for workshop based delivery and are available

for selected qualifications. Each resource comes with a companion PowerPoint

presentation to support workshop delivery.

CERTIFICATE IV IN FRONTLINE MANAGEMENT BSB40807

UNIT CODE TITLE COLOUR B&W

BSBCUS401A Coordinate implementation of customer service strategies $34 $19

BSBINM401A Implement workplace information system $34 $19

BSBINN301A Promote innovation in a team environment $34 $19

BSBLED401A Develop teams and individuals $34 $19

BSBMGT401A Show leadership in the workplace $34 $19

BSBMGT402A Implement operational plan $34 $19

BSBMGT403A Implement continuous improvement $34 $19

BSBOHS407A Monitor a safe workplace $34 $19

BSBPMG510A Manage projects $34 $19

BSBRSK401A Identify risk and apply risk management processes $34 $19

BSBWOR401A Establish effective workplace relationships $34 $19

BSBWOR402A Promote team effectiveness $34 $19

BSBWOR404A Develop work priorities $34 $19


CERTIFICATE IV IN TRAINING AND ASSESSMENT TAE40110

UNIT CODE TITLE UNIT PRICE

TAEASS301B Contribute to assessment $19

TAEASS401B Plan assessment activities and processes $19

TAEASS402B Assess competence $19

TAEASS403B Participate in assessment validation $19

TAEASS502B Design and develop assessment tools $19

TAEDEL301A Provide work skill instruction $19

TAEDEL401A Plan, organise and deliver group-based learning $19

TAEDEL402A Plan, organise and facilitate learning in the workplace $19

TAEDEL403A Coordinate and facilitate distance-based learning $19

TAEDEL404A Mentor in the workplace $19

TAEDEL501A Facilitate e-learning $19

TAEDES401A Design and develop learning programs $19

TAEDES402A Use training packages and accredited courses to meet client needs $19

TAELLN411 Address adult language, literacy and numeracy skills $19

TAELLN501B Support the development of adult language, literacy and numeracy skills $19

TAESUS501A Analyse and apply sustainability skills to learning programs $19

TAESUS502A Identify and apply current sustainability education principles and practice to learning programs $19

TAETAS401A Maintain training and assessment information $19


Professional development resources Our professional development resources are designed to support non-

accredited training. Workshop resources are available as a Participant Manual

or a Facilitator Guide and encourage group participation and involvement in

activities. Resources can be printed in colour and are accompanied by a

complementary PowerPoint presentation.

UNIT TITLE B&W COLOUR

Assertive communication behaviours $12 $19

Business documents and correspondence $12 $19

Change management $12 $19

Coaching skills for managers $12 $19

Coping with workplace stress $12 $19

Customer loyalty—how do you get it? $12 $19

Delivering training at work $12 $19

Influencing and negotiation skills $12 $19

Making meetings useful $12 $19

Outstanding communication skills $12 $19

Project management fundamentals $12 $19

Supervision: action or attitude? $12 $19

Telephone communication: representing the company $12 $19

The barista book $12 $19

Time management $12 $19

Use computer operating systems using Windows 7 $12 $19


Professional development resources – self-directed These resources are intended for self-directed study to refresh and improve skills

for the workplace. Learning content is provided in topic chapters, with

questions posed at the end of each chapter to reflect on learning. Resources

can be printed in colour or black and white.

PROFESSIONAL DEVELOPMENT RESOURCES – SELF‐DIRECTED


About coffee $12 $19

Access 2010 $12 $19

Access 2013 $12 $19

Advertising and promoting $12 $19

After school care for children $12 $19

Assertive communication $12 $19

Basic foot and nail care $12 $19

Being a mentor $12 $19

Being an advocate $12 $19

Cheese service $12 $19

Children’s leisure and recreation programs $12 $19

Cleaning different types of flooring $12 $19

Cleaning wet areas $12 $19

Cleaning windows $12 $19

Communication skills $12 $19

Conducting internal audits $12 $19




Conducting interviews $12 $19

Conducting useful market research $12 $19

Conferences – promotion and management $12 $19

Continuous improvement $12 $19

Creating a flexible workplace $12 $19

Creating a safety culture $12 $19

Customer complaints $12 $19

Customer needs $12 $19

Delivering training at work $12 $19

Develop a budget $12 $19

Developing a learning organisation $12 $19

Developing an induction program $12 $19

Developing customer loyalty $12 $19

Diversity - understanding and managing $12 $19

Effective meetings $12 $19

Emotional intelligence $12 $19

Excel 2010 $12 $19

Excel 2013 $12 $19

Food safety $12 $19

Governance - Being a Board member $12 $19




Health and safety incident management $12 $19

Health and safety leadership $12 $19

Identifying marketing opportunities $12 $19

Infection control $12 $19

Innovation in the workplace $12 $19

Leadership in work organisations $12 $19

Managers as coaches $12 $19

Manage a franchise $12 $19

Managing a sales team $12 $19

Managing change $12 $19

Managing debt and consumer credit $12 $19

Managing off-site staff $12 $19

Managing work stress $12 $19

Manual handling $12 $19

Microsoft Outlook 2010 and Internet Explorer $12 $19

Microsoft Outlook 2013 and Internet Explorer 11 $12 $19

Microsoft PowerPoint 2010 $12 $19

Microsoft PowerPoint 2013 $12 $19

Microsoft Publisher 2010 $12 $19

Microsoft Publisher 2013 $12 $19




Microsoft Windows 7 $12 $19

Microsoft Windows 8 $12 $19

Microsoft Word 2010 $12 $19

Microsoft Word 2013 $12 $19

Minimising loss in a retail store $12 $19

Networking - how and why $12 $19

Older people's leisure and recreation programs $12 $19

Online sales $12 $19

Organisations and social responsibility $12 $19

Organisations and sustainability $12 $19

Organising events $12 $19

Performance management $12 $19

Prioritising work $12 $19

Product knowledge $12 $19

Profiling the market $12 $19

Project Management $12 $19

Promoting a small business $12 $19

Promoting and managing a conference $12 $19

Recruiting and selecting $12 $19

Retail sales and service $12 $19




Risk assessment and control $12 $19

Skills for influencing and negotiating $12 $19

Starting a micro business $12 $19

Stock control and inventory $12 $19

Strategic Planning $12 $19

Supervising $12 $19

Telephone communication $12 $19

Tempering chocolate $12 $19

Time management at work $12 $19

Understanding and managing conflict at work $12 $19

Using online resources safely $12 $19

Visual merchandising $12 $19

Volunteering $12 $19

Wine service $12 $19

Work teams $12 $19

Workforce planning $12 $19

Your career pathway $12 $19


WORKPLACE HEALTH AND SAFETY (HEALTH AND SAFETY REPRESENTATIVE HSR)


Interpreting the work health and safety legislative framework and its relationship to the HSR $12 $16

Identifying key parties, legislative obligations and duties $12 $16

Establishing representation in the workplace $12 $16

Participating in consultation and issues resolution $12 $16

Represent members in the WHS risk management process undertaken by the PCBU $12 $16

Issuing a provisional improvement notice (PIN) and directing the cessation of work $12 $16

Health and Safety Representative Bridging course $12 $16

Health and Safety Representative 2 day course $12 $16

Health and Safety Representative 3 day course $12 $16

Terms and conditions 110

HOW TO ORDER

You can order your resources through our:

Website www.smallprint.com.au

Email [email protected]

Telephone (08) 8275 9333

Fax (08) 8275 9391

Mail PO Box 222, Daw Park SA 5041

For account customers, orders are dispatched within 10 working days. For non-account

customers orders will be printed as soon as payment has been received.

DELIVERY TIME

Please allow 10 working days for delivery. For urgent orders, please call customer

service as additional freight charges may apply.

FREIGHT CHARGES

Freight charges are subject to change without notice. Current prices are:

1 unit $10 26–50 units $40

2–10 units $20 51 + units $60

11–25 units $30

Please note that additional charges apply for urgent orders.

PRICES

All prices detailed in our catalogue, order forms and website are recommended retail

prices and are subject to change without notice. All product prices are GST inclusive.


MAKING PAYMENT

Payments can be made by VISA, MasterCard, EFT or Cheque.

For VISA or MasterCard payments, please call the Accounts Department on (08) 8275

9399.

EFT payments may be made to:

Account Number 03258883

BSB Number 325 185

Payee Name smallprint Australia Pty Ltd

Reference Please quote Invoice Number

Remit to [email protected]

Cheques to be made out to smallprint Australia Pty Ltd and posted to:

PO Box 222, Daw Park SA 5041

Please note that orders placed online require payment by Visa or MasterCard, unless a

30 day trading account is held.

DEFECTS, RETURNS AND CANCELLATIONS

The following outlines smallprint’s policy on defective goods, returns and cancellation of

orders. A full policy can be obtained by contacting smallprint’s.

DEFECTS

1. The Client shall inspect the Goods on delivery and shall within seven (7) days of

delivery (time being of the essence) notify smallprint of any alleged defect,

shortage in quantity, damage or failure to comply with the description or quote.

The Client shall afford smallprint an opportunity to inspect the Goods within a

reasonable time following delivery if the Client believes the Goods are defective

in any way. If the Client shall fail to comply with these provisions the Goods shall

be presumed to be free from any defect or damage. For defective Goods, which

smallprint has agreed in writing that the Client is entitled to reject, smallprint’s

liability is limited to either (at smallprint’s discretion) replacing the Goods or

repairing the Goods.


RETURNS

1. Returns will only be accepted provided that:

a. The Buyer has complied with the provisions of clause 1; and

b. smallprint has agreed in writing to accept the return of the Goods; and

c. The Goods are returned at the Buyer’s cost within seven (7) days of the

delivery date; and

d. smallprint will not be liable for Goods which have not been stored or used in

a proper manner; and

e. The Goods are returned in the condition in which they were delivered and

with all packaging material, brochures and instruction material in as new

condition as is reasonably possible in the circumstances.

2. smallprint may (in its discretion) accept the return of Goods for credit but this may

incur a handling fee of ten percent (10%) of the value of the returned Goods or

an administration fee of $20.00, whichever is the greater, plus any freight.

3. The refund policy may apply to orders cancelled prior to despatch.

4. Where smallprint has sent incorrect, duplicated, damaged or faulty products, we

will gladly accept the return at our expense and refund the full invoiced price.

Such requests should be notified as soon as possible after detection, so that the

problem can be fixed.

5. No returns will be considered for products that are considered obsolete or out-

dated or which have been extensively customised.

6. Returns due to incorrect customer ordering or change of mind must be advised

within seven (7) days of receipt of the product, and return must be affected

within seven (7) days of receipt of the return approval.

7. The method of credit will vary according to the payment method. A credit card

refund or cheque will be issued, depending upon the method the customer used

to purchase.


CANCELLATION

1. smallprint may cancel any contract to which these terms and conditions apply or

cancel delivery/printing of Goods at any time before the Goods are

delivered/printed by giving written notice to the Client. On giving such notice

smallprint shall repay to the Client any sums paid in respect of the Price. smallprint

shall not be liable for any loss or damage whatever arising from such

cancellation.

2. In the event that the Client cancels delivery/printing of Goods the Client shall be

liable for any loss incurred by smallprint (including, but not limited to, any loss of

profits) up to the time of cancellation.

3. Goods printed or made to special order, Client specification or non-catalogue

items are under no circumstances acceptable for return. Cancellation of orders

for printed or special or non-catalogue items will definitely not be accepted,

once these orders are in production.

COPYRIGHT

This catalogue, and all smallprint resources and associated materials produced by

smallprint are copyright unless otherwise indicated. All rights are reserved for smallprint

Australia Pty Ltd including total or partial reproduction or adaptation without written

permission by the author.

These terms are subject to the conditions prescribed under the Australian Copyright Act

1968.

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