Our Journey: From Good to Great
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Our Journey:
From Good to Great
Fast Facts about CFISD
APQC in CFISD - November, 2014
3rd Largest district in the state
22nd Largest in the nation
More than 113,000 students enrolled
Largest district to have 100% campuses Met Standard
100 languages and dialects spoken by students
49.7% students economically disadvantaged
5 Project Teams
APQC in CFISD - November, 2014
Visioning / Long-range Planning
Aligning District Plan to Department / Campus Improvement Plans
Human Capital Assessment and Development
Energy Management / Conservation
Payroll Process Improvement
APQC in CFISD - November, 2014
PPM at the Campus Level
APQC in CFISD - November, 2014
APQC - Process and Performance
Management provided the structure
for processes put into place at Matzke
Elementary School and with the
opening of Pope Elementary School.
Security - Crisis Plans
Matzke ES and Pope ES
APQC in CFISD - November, 2014
Opening a new school
Student Remediation
Interventions (Initial Project)
Student Arrival
Student Dismissal Bus, Car Rider, Walker, Biker,
Daycare
Change of Transportation, Change of
student dismissal, Early Checkout
PPM Application: Large District vs. Small District
APQC in CFISD - November, 2014
Goose Creek Cypress Fairbanks
Student Enrollment 22000 113000
0
20000
40000
60000
80000
100000
120000
Applied
department-level
PPM used in a
smaller district to a
district that is 80%
larger and made
significant
performance
improvement gains
in 1 year
PPM at the Department Level
APQC in CFISD - November, 2014
Reduced open technology service requests by 76%
Using PPM, in one year, achieved the following results:
Increased customer satisfaction to 92%
Reduced the technology service request cycle time by 91%
APQC in CFISD - November, 2014
Reduced technology service
request cycle time by 91%
Reduced open technology
service requests by 76%
APQC in CFISD - November, 2014
88%
89%
90%
91%
92%
93%
94%
95%
96%
Ja
nu
ary
2014
Fe
bru
ary
201
4
Ma
rch
2014
Ap
ril 2
014
Ma
y 2
014
Ju
ne
201
4
Ju
ly 2
014
Au
gu
st 2
014
Se
pte
mb
er
201
4
Oc
tob
er
2014
Ove
rall
Av
era
ge
91% 91% 91% 91%
92%
93%
91%
96%
91%
93%
92%
2014 Excellent / Very Satisfied Customer Satisfaction
Survey Results
Process Classification Framework
Apply principles of PPM across the nation
Increased customer
satisfaction to 92%
Excellent Very Good GoodNeeds Improvement Significant Improvement Needed
Our Journey:
From Good to Great
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