OUR COMMUNICATION : -Words -How we say these words (our tone, pitch, volume, etc.) -Non-verbal communication.

OUR COMMUNICATION :-Words

-How we say these words (our tone, pitch, volume, etc.)

-Non-verbal communicationWORDS

10%

TONE30%

NONVERBAL60%

Less than 10 percent of interpersonal communication involves words. Different studies

have identified a wide variety of types of nonverbal communication

BASIC TYPES OF NONVERBAL COMMUNICATION

• Kinesics - body position & motion • Paralinguistics- how we speak • Proxemics - use of space • Haptics – touch• Chronemics - time • Physical appearance

• Artifacts - personal objects

Kinesics

• Best-known type of nonverbal communication is kinesics

• Kinesics is also known as body language

Paralinguistics

Refers to vocal communication that is separate from actual language. This includes factors such as:

• Rate-speed• Pitch• Volume• Vocal Fillers• Quality

Proxemics

Haptics

Chronemics

Appearance

• Clothing• Uniforms• Occupational dress• Leisure clothes• Costumes• Color

Occulesics -Eye Behavior

 Olfactics

Some nonverbal behavior "categories" relevant to

negotiation• Chronemics (time)• Proxemics (space and

distance)• Kinesics (body)• Facial and eye

expression• Physical appearance

and dress• Paralanguage• Social/cultural rituals,

manners, and conventions

Gestures And Mimics

-Send visual signals -Give information about our thougts and feelings

Gestures Use of head, hands, arms, feet and body

Mimics

Use of face muscles

Essential Gestures and Mimics

Our movements that support and concretize our thougts and

feelings

A.Expression GesturesB. Social Gestures and

MimicsC.Mimic Gestures

A.Expression Gestures

• Happiness• Disgust• Fear • Anger• Sadness• Surprise

Happiness

Disgust

Fear

Anger

Surprise

Sadness

B. Social Gestures and Mimics We play our social roles under masks

Mimic Gestures

• Theatrical gestures• Imitation gestures • Schematic gestures • Technical gestures

Secondary Gestures and Mimics

They are about natural needs of the body

Body Scan

• 1.Facial Expressions • 2.Head• 3.Body• 4.Hands and fingers • 5.Handshaking • 6.Walking • 7.Sitting styles

Facial Expressions

The Gaze

Eye Rolling

Negotiation Implications

Eye communication provides to ;– Monitor feedback – Maintain interest and attention – Regulate the conversation– Signal the nature of the relationship– Compensate for physical distance

• Reducing unnecessary talking time • Increasing participation   • Confidence building • Reducing fear of silence • Clear instructions • Improving listening • Avoiding misunderstandings

Much more -Favorable -Confident -Credible -Qualified -Honest

And less-Formal -Nervous

Broken eye contact

Looking past you

Piercing eye contact

Steady eye contact

Smiling

Head

Head turned slightly

Tilted head

Nodding

Head Shaking

Scratching the head

Body

Negotiation Implications

HANDS and FINGERS

most sensitive and effective organs to express oneself

A child has 6000 nerve cell ending in each square

centimeters of his finger.

Sometimes one can understand the whole thing that other party tries to tell with a single hand

gesture.

Hands move away from the body, when someone

desires to get or give, to hold or catch something.

Opening hands means that the person is ready to

act for contacting the world