© 2004 IBM Corporation IBM Software Group IBM Middleware Solutions for Telecommunications
© 2004 IBM Corporation
IBM Software Group
IBM Middleware Solutionsfor Telecommunications
© 2004 IBM Corporation
IBM Software Group
Agenda
Telecommunications Industry Review
IBM and the Telecommunications Industry
Industry On-Demand
Telecommunications Industry Middleware
Q&A
© 2004 IBM Corporation
IBM Software Group
ContinuousChange
RigorousCompetition
UnpredictableThreats
Unrelenting Financial Pressures
A Challenging Business EnvironmentEspecially in the Telecommunications Industry
Struggling to cut costs, while improving customer
service
Wireline, Wireless and Cable carriers
competing for same customers
Searching for the next new source of revenue
Balancing Next Generation Network
investment and cash flow
© 2004 IBM Corporation
IBM Software Group
IBM is set to make a multi-billion dollar bet that there has been a fundamental shift in the way corporations will buy technology.
Big Blue Bets on a Coming Revolution
The Financial Times, December 1, 2003
“IBM's increased focus on vertical markets reflects the changing needs of customers ... Rather than purchase general-purpose software, businesses are seeking more specialized tools.”
Analyst Stephen O'Grady, RedMonk
IBM Thinks Vertical with Software Revamp,
C/Net, December 1, 2003
“ No other vendor was able to match IBM's mix of technology and services."
Russ Cooke, President, BostonCoachInformationWeek, December 8, 2003
IBM: Delivering Industry Middleware Solutions Based on Changing Needs of Customers
© 2004 IBM Corporation
IBM Software Group
IBM: Helping Customers SucceedA History of Accomplishments in Telecommunications
14 of the world’s 15 largest Telecommunications Service Providers leverage IBM middleware to run their applications
Within the last 12 months, 16 of the world’s largest Service Providers leveraged IBM middleware to more effectively integrate their Operational and Business Support Systems (OSS/BSS)
IBM led the formation and initiatives of:
IBMer Zygmunt Lozinski serves as president of the Parlay Group
© 2004 IBM Corporation
IBM Software Group
“An on demand business is an enterprise whose business processes – integrated
end-to-end across the company and with key partners, suppliers and customers –
can respond with speed to any customer demand, market opportunity or external threat.”
Succeeding in the New Business EraRequires Companies to Become On Demand
© 2004 IBM Corporation
IBM Software Group
Becoming an On Demand Enterprise
Innovativebusiness designs that sharpen focusand accelerate growth
Integrated, end-to-end business processes that
are built to change
An IT operating environment optimized for flexibility and
resilience
On DemandOperating
Environment
Business Processes Business
Transformation
© 2004 IBM Corporation
IBM Software Group
Key Capabilities Delivered by the On Demand Operating Environment
Automation • Policy-based Orchestration• Availability• Security• Optimization• Provisioning
Virtualization• Server• Storage• Distributed Systems/Grid• Network
• Access and Collaborate• Business Modeling• Process Transformation• Application & Information Integration• Business Process Management
Integration
Infrastructure ManagementIT optimization through managingthe infrastructure with Automation and Virtualization of existing andfuture resources
Business flexibility through Integrationof people, processes and information within and beyond the enterprise
© 2004 IBM Corporation
IBM Software Group
The Telecommunications IndustryBusiness Challenges Exist Across All Processes
Commoditized offerings, squeezing profit margins
Increased competition, leading to poor revenue growth
High customer churn
Costly network infrastructure
Poor visibility into business and customers
Disparate and costly systems
Telecom Industry Processes
Developing New
Products and Markets
Acquiring and
Managing Customers
Developing and Providing
Network Services
Managing the Supporting Enterprise Processes
© 2004 IBM Corporation
IBM Software Group
IBMMiddleware Solutions
Consulting and Implementation Services
IBM Middleware Solutions for Telecommunications
ISVApplications
Industry Know-How
Industry-Specific Middleware
Core Products deliver the On Demand Operating Environment
Partner Content Enabler
Contact Center
Optimizer
Mobile Services Delivery
Next Generation
Network Services
OSS/BSS Optimization
Telecom Industry Processes
Developing New
Products and Markets
Acquiring and
Managing Customers
Developing and Providing
Network Services
Managing the Supporting Enterprise Processes
© 2004 IBM Corporation
IBM Software Group
IBM Middleware Solutions for Telecommunications
Partner Content Enabler
Contact Center
Optimizer
Mobile Services Delivery
Next Generation
Network Services
OSS/BSS Optimization
Supply Chain
Billing
OSS
E C
omm
erce
Acc
ount
ing/
Fina
nce
CustomerCare
Business Support SystemsStrategic Procurement
© 2004 IBM Corporation
IBM Software Group
Supply Chain
Billing
OSS
E C
omm
erce
Acc
ount
ing/
Fina
nce
CustomerCare
Business Support SystemsStrategic Procurement
IBM Middleware Solutions for Telecommunications
New revenue opportunities
Enterprise customer focus
Creates value added service opportunities
Reduce customer churn
Reduce Operating Expenses
New revenue from personalized IP offerings
Integration of processes
Optimization of assets
Reduction of cost
Increase efficiency/flexibility
Improve customer service
Reduce support costs
Lower customer churn
Partner Content Enabler
Contact Center
Optimizer
Mobile Services Delivery
Next Generation
Network Services
OSS/BSS Optimization
Reduce time to market
Flexible product management
Lower risk, increase revenue
© 2004 IBM Corporation
IBM Software Group
IBM Middleware Solutions for Telecommunications
Partner Content Enabler
Contact Center Optimizer
Mobile Services Delivery
Next Generation
Network Services
OSS/BSS Optimization
Meets the challenge of creating new revenue opportunities
Solution provides the ability to manage and automate the new product introduction cycle of sell-through revenue opportunities to the consumer for digital media such as ring tones, games, multimedia content and business applications
Resulting in increased revenue and customer satisfaction
Partner Content Enabler
© 2004 IBM Corporation
IBM Software Group
Challenges
Long and costly new product introduction cycles
Dwindling revenue sources and margins
High customer churn
Abundance of data capacity with limited applications to drive consumption
Complexity in bringing to market 3rd party contentPartner Content Enabler
Traditional Process Content Provider
Product Mgmt
Legal
Test
Operations
Accounting
3 days
2 days
2 weeks
2 days
Web Publishing
3 days
© 2004 IBM Corporation
IBM Software Group
Business Benefits Reduces time to market by 50% Creates formalized new product
introduction work flow Common portal framework for
development efficiency Minimal end-to-end integration
Business Challenge Expediting new content introduction
cycle Ensuring complete product introduction
process is followed Extending product introduction process
to business partners
Solution Manages third party content (ring tones
and games) through unique role-based interfaces from content ingestion through automatic publishing, download management and e-commerce
WebSphere Commerce, WebSphere Digital Media Enabler, WebSphere Portal, DB2 Content Manager
SprintPartner Content Enabler
Internal Reference Only
© 2004 IBM Corporation
IBM Software Group
Core Capabilities & ProductsPartner Content Enabler
Integration
Delivering the On Demand Operating Environment
Access & Collaborate • Allow customers to search, purchase, and
download digital content such as ring-tones and games
Application and Information Integration• Integrate with 3rd party content providers
managing digital content and billing information in real time all the way through the customer purchasing content
• Rational Rapid Developer
• Tivoli Identify Manager
• WebSphere Application Server
• WebSphere Studio
•DB2 Content Manager
•WebSphere Business Integration Connect
•WebSphere Commerce
•WebSphere Digital Media Enabler
•WebSphere Portal
• DB2 Content Management Video Charger
• Lotus Workplace suite
*Core Products in BOLD
© 2004 IBM Corporation
IBM Software Group
Industry-Specific Middleware
IBM Industry-specific middleware WebSphere Business Integration Adapter for SAP WebSphere Business Integration Adapter for PeopleSoft WebSphere Business Integration Adapter for Oracle WebSphere Commerce Portlets
Industry-specific middleware from Business Partners Openwave Download Manager Core Media Digital Rights Management
Partner Content Enabler
© 2004 IBM Corporation
IBM Software Group
ISV PartnersEssential Elements of an Integrated Solution
Partner Content Enabler
© 2004 IBM Corporation
IBM Software Group
Services CapabilitiesPartner Content Enabler
Business Consulting Services
Portals, Branding, Design & Innovation services
Wireless Solutions services
SPDE Services
Software Services
Product architecture
Product configuration
Product expertise
© 2004 IBM Corporation
IBM Software Group
Transformed ProcessImproves time to business value by: Integrating internal
and external processes
Optimizing new product introduction/ modification
Increase market responsiveness through a centralized process
Our Solution reduces partner content introduction cycle by 50%Partner Content Enabler
Reduces Risk by: Creating
centralized repository
Guaranteeing approval steps prior to release
Digital Rights Management
ContentManagement /
Publishing
Billing, Operations, CRM
Commerce, Portal, Subscriber Mgmt Netw
ork Infrastructure
Content Delivery3rd PartyContentProvider
© 2004 IBM Corporation
IBM Software Group
IBM Middleware Solutions for Telecommunications
Contact Center
OptimizerPartner Content Enabler
Mobile Services Delivery
Next Generation
Network Services
OSS/BSS Optimization
Meets the challenge of lowering customer churn
Solution provides the end customer the ability to choose their communication medium of choice (phone, IVR, voice, mobile, web, e-mail) for account self-service.
Resulting in lower customer support costs and increased customer satisfaction.
Contact Center Optimizer
© 2004 IBM Corporation
IBM Software Group
Challenges
Rising customer support costs
Decreasing customer loyalty
High customer churn
Give customer access to WHAT they want, WHEN they want it, HOW they want it
Complexity in Today’s Policy Administration ProcessContact Center Optimizer
Traditional Process
© 2004 IBM Corporation
IBM Software Group
Business Benefits Increased sales though improved
online cross-selling incorporating personalization
Increased customer satisfaction and employee productivity
Supports more than 1 million house-holds in Belgium
Supports over 2,000 business partners
Business Challenge Integrating data from multiple disparate
legacy systems Increasing customer and IT support
costs Complex internal infrastructure and
processes proved costly to implement changes
Solution Leveraged portal as integration
infrastructure supporting customer self-service applications and B2B transactions
WebSphere Portal Extend, WebSphere Application Server, WebSphere Studio
belgacomContact Center Optimizer
© 2004 IBM Corporation
IBM Software Group
Business Benefits Increased sales though improved
online cross-selling incorporating personalization
Increased customer satisfaction and employee productivity
Supports more than 1 million house-holds in Belgium
Supports over 2,000 business partners
Business Challenge Customer turnover (churn) Increasing customer and IT support
costs Flexible systems able to support rapidly
changing packaging and services requirements
Solution Integrated customer self-service platform
supporting both internet and voice
WebSphere Portal Extend, WebSphere Application Server, WebSphere Voice
NextelContact Center Optimizer
© 2004 IBM Corporation
IBM Software Group
Access and Collaborate• Interact with customers through a personalized
interface via telephone, world wide web, PDA or cellular phone to quickly and cost effectively address their needs
Application and Information Integration• Manage customers’ account information across
multiple product lines and operating units, utilizing the information you need, when you need it
Core CapabilitiesContact Center Optimizer
Integration
Delivering the On Demand Operating Environment
• DB2 Universal Database
• DB2 Information Integrator for Content
• Lotus Workplace for Team Collaboration
• Rational ClearCase Change Management Solution
• Rational Rapid Developer
• WebSphere Everyplace Access
• WebSphere Portal
• WebSphere Voice Server
• WebSphere Voice Response
• DB2 Business Intelligence
• DB2 Content Manager
• DB2 Telco Data Warehouse
• Lotus Workplace Family
• Rational Suite Enterprise
• Tivoli Identity Manager
• WebSphere Application Server family *Core Products in BOLD
© 2004 IBM Corporation
IBM Software Group
Industry-Specific Middleware
IBM industry-specific middleware DB2 Telco Data Warehouse WebSphere Business Integration Adapter for Siebel Software eDocs Customer Self-Service and e-billing portlet
Industry-specific middleware from Business Partners e-piphany E.6 suite edocs application suite for Telecommunications Genesys Suite 6 Kana Contact Center and Response
Contact Center Optimizer
© 2004 IBM Corporation
IBM Software Group
ISV PartnersEssential Elements of an Integrated Solution
Contact Center Optimizer
© 2004 IBM Corporation
IBM Software Group
Services CapabilitiesContact Center Optimizer
Business Consulting Services Customer Care services
Portals, Branding, Design & Innovation services
Data integration services
Software ServicesProduct architecture
Product configuration
Product expertise
© 2004 IBM Corporation
IBM Software Group
Transformed ProcessImproves time to business value by: Leveraging
information in existing systems
Raising customer satisfaction, lowering customer churn
Reaching multiple device types, more customers, through a single source
Single source of consistent information with multiple device support
Our Solution reduces customer support costs by as much as $1.5 million and improves customer churn by 13%
Reduces Risk by: Delivering consistent
information
Putting control in customer’s hands
Contact Center Optimizer
BSS / OSS Systems
Supply Chain
Integration
Collaborative
Operational
Analytical
CRM
Web eMailVoice Mobile
BusinessIntelligence
Process Integration
Integrated Touchpoint InfrastructurePortals
Mobile MailFax
Self ServiceWEB IVR
ContactCenter
© 2004 IBM Corporation
IBM Software Group
IBM Middleware Solutions for Telecommunications
Partner Content Enabler
Next Generation
Network Services
OSS/BSS Optimization
Meets the challenge of creating new value added service
Solution provides seamless service and unified support to the enterprise, enabling their mobile workforce regardless of geography, access point or device type, while also enabling the enterprise to include customized value added services
Resulting in a more productive and empowered workforce
Mobile Services Delivery
Mobile Services Delivery
Contact Center Optimizer
© 2004 IBM Corporation
IBM Software Group
Challenges
Commoditization amongst service provider offerings
Declining traditional revenue sources
Diminishing profit margin
Enterprise customers demanding more services from single source
Complexity in creating new revenue opportunitiesMobile Services Delivery
Traditional Process
© 2004 IBM Corporation
IBM Software Group
Business Benefits Improved employee efficiency Improved employee productivity Potential hosted model to be offered to
their enterprise customers
Business Challenge Maintain connectivity with remote
employees Rapidly responding to customers Enable employees across various
geographies and connectivity methods
Solution Created secured network gateway,
supporting multiple networks including local area networks (LANs), wireless LANs (WLANs), dial-in networks and GPRS allowing employees constant access to enterprise systems
WebSphere Everyplace Connection Manager
China Mobile CommunicationsMobile Services Delivery
© 2004 IBM Corporation
IBM Software Group
Access and Collaborate• Empower employees to access and input
information at anytime, from anywhere, across any medium, through any device
Core CapabilitiesMobile Services Delivery
Integration
Delivering the On Demand Operating Environment
• DB2 Everyplace
• IBM Directory Integrator
• WebSphere Portal Enable
• WebSphere Everyplace Service Provider Offering
• DB2 Content Manager
• Lotus Workplace family
• Tivoli Identity Manager
• Rational Suite Enterprise
• WebSphere Application Server
• WebSphere MQ Everyplace
• WebSphere Studio
*Core Products in BOLD
© 2004 IBM Corporation
IBM Software Group
Industry-Specific Middleware
Industry-specific middleware from Business Partners Openwave Operator Products Volantis for Service Providers
Mobile Services Delivery
© 2004 IBM Corporation
IBM Software Group
ISV PartnersEssential Elements of an Integrated Solution
Mobile Services Delivery
© 2004 IBM Corporation
IBM Software Group
Services CapabilitiesMobile Services Delivery
Business Consulting Services Wireless Solutions services
SPDE Services
Software ServicesProduct architecture
Product configuration
Product expertise
© 2004 IBM Corporation
IBM Software Group
‘
Transformed ProcessImproves time to business value by: Giving employees
access to information when they need it and want it
Enabling employees to become more productive
New enterprise focused “sticky” revenue source
Our solution empowers employees with instant access to information and increases employee productivity
Reduces Risk by: Leveraging existing
infrastructure and alliances
Creating “sticky” source of revenue from enterprise clients
Mobile Services Delivery
Hot Spot
Hot Spot
Point of Presence
((((((((
Internet
GPRSNetwork
User and Device Access Network Enterprise and Internet
WECM 1
Service Provider Portal
Applications
CorporateIntranet
VPN Server& Firewall
Strong encryption
DSL/ Cable
Connection Mgmt
Connection Mgmt
© 2004 IBM Corporation
IBM Software Group
IBM Middleware Solutions for Telecommunications
Partner Content Enabler
Mobile Services Delivery
OSS/BSS Optimization
Meets the challenge of creating new value added services
Solution delivers a secure, open, resilient, and autonomic service platform enabling service providers to deliver enhanced voice, messaging, multi-media conferencing and other personalized services faster, and with less ongoing operational expense.
Resulting in a lower cost, higher value network
Next Generation Network Services
Next Generation
Network Services
Contact Center Optimizer
© 2004 IBM Corporation
IBM Software Group
Business Benefits Increases ADSL demand and revenue
through personalized services Increases customer satisfaction
through value added services Reduces administration costs through
centralized management of subscriptions and accessibility
Business Challenge Decreasing wireline revenues Cover costs of transitioning to Next
Generation Network Services Control costs
Solution Provides subscriber management and
provisioning of Next Generation Network services, such as video-on-demand, for Brazil’s largest telecom provider with over 18 million wireline subscribers
WebSphere Everyplace Subscription Manager, WebSphere Portal
TelemarNext Generation Network Services
Internal Reference Only
© 2004 IBM Corporation
IBM Software Group
Challenges
Evolution to soft-switch network
Financing Next Generation Network transition
Customer defections to non-traditional competitors offering new services
Abundance of data capacity with limited applications to drive consumption
Complexity in creating new value added servicesNext Generation Network Services
Traditional Process
Data Networ
k
Voice Network
PSTN
+ Reliable/Available (99.999%)- Connection Oriented ( wasted BW)- Proprietary hardware- Hard to add VAS
- Best Effort Reliability+ eServers + Middleware+ Connectionless ( on demand BW)+ Easier to add VAS
C
C
C
© 2004 IBM Corporation
IBM Software Group
Access and Collaborate• Provide customers value added services allowing
them to access information and collaborate across geographies with customers, partners and employees
Core CapabilitiesNext Generation Network Services
Integration
Infrastructure Management
Delivering the On Demand Operating Environment
Secure• Create a secure next generation infrastructure,
assuring your customers the highest level of service through their trusted provider
• DB2 Universal Database
• Rational ClearCase Change Management Solution
• Rational Rapid Developer
• WebSphere Application Server for Telecomm (with WAS v5. Network Deployment)
• WebSphere Application Developer
• WebSphere Everyplace Subscription Manager
• IBM Unified Messaging for WebSphere Voice Response
• Tivoli Access Manager
• Tivoli Directory Integrator
• Tivoli Risk Manager
• DB2 Content Management family
• DB2 Digital Media family
• Lotus Workplace family
• Rational Suite Enterprise
• WebSphere Portal*Core Products in BOLD
© 2004 IBM Corporation
IBM Software Group
Industry-Specific Middleware
IBM industry-specific middleware IBM Telecom Toolkit for WebSphere Studio Lotus Workplace web conferencing Portlet WebSphere Everyplace Subscription Manager Portlet Video on Demand Sample Portlet Intelligent Advertising Sample Portlet WebSphere Business Integration Adapter for Spirent
Industry-specific middleware from Business Partners Leapstone’s Communications convergence engine Sylantro’s IP Centrex solution Arbor Network’s Peakflow SP Intelligent Internet Security’s Proventia Series Netscreen intrusion detection products
Next Generation Network Services
© 2004 IBM Corporation
IBM Software Group
ISV PartnersEssential Elements of an Integrated Solution
Next Generation Network Services
© 2004 IBM Corporation
IBM Software Group
Services CapabilitiesNext Generation Network Services
Business Consulting ServicesSPDE services
Security & Privacy services
Software ServicesProduct architecture
Product configuration
Product expertise
© 2004 IBM Corporation
IBM Software Group
Transformed ProcessImproves time to business value by: Leveraging existing
data network
Creating new enterprise services
Componentized modules
New enterprise focused “sticky” revenue source
Our solution increases flexibility to offer new services and lowers the cost of network maintenance
Reduces Risk by: Easily trialing in
target markets
Scaling hardware with demand
Cannibalizing own sales before competitors do
Next Generation Network Services
customer premise
access network
metro aggregation
network
residential
hotspot
DSLAM
ATM
Frame relay
edge router
business
mux
3rd party ISP Internet
enterprise intranet
availability &
security services
service platform
integration bus
instant messaging &
presence
Web services invocation framework
PSTN
service creation
tools
subscriber portal,
QoS provisioni
ng, & device
management
content managem
ent services
voice integration & unified
messaging
© 2004 IBM Corporation
IBM Software Group
IBM Middleware Solutions for Telecommunications
Partner Content Enabler
Mobile Services Delivery
Next Generation
Network Services
Meets the challenge of integrating and optimizing systems
Solution enables service providers to integrate processes across systems in a cost effective, flexible manner, then continuously optimize those processes and their IT infrastructure, ultimately integrating Business and IT, lowering operational costs while increasing revenue
Resulting in more flexibility, lower costs, and quicker time to market
OSS/BSS Optimization
OSS/BSS Optimization
Contact Center Optimizer
© 2004 IBM Corporation
IBM Software Group
Challenges
Lack centralized information
Rapidly respond to customer and market demands
Need to do more with less (fast ROI projects)
Maintain high quality of service, while lowering costs
Bridge gap between IT and business
Complexity of integrating disparate systems and maximizing hardware utilization
OSS/BSS Optimization
Traditional Process
OSS BSS
Servers
© 2004 IBM Corporation
IBM Software Group
Business Benefits Reduce work order dispatch time from
5 days to 1 day Reduce sales administration cost for
fulfillment by 50% Identify customer trouble within 5
minutes vs. 30-40 minutes previously Can support 6.8 million transactions
per day on 8-way server Able to complete medium to complex
integrations at a rate of one per week
Business Challenge Long lead time for services activation Lack of real time visibility into service
order status Complicated and unnecessary order
entries
Solution End-to-End system integration from
customer order through fulfillment, including Siebel, Amdocs, Micromuse and Cramer
WebSphere Business Integration, WebSphere Business Integration Adaptor for Siebel, WebSphere Modeler, WebSphere Monitor, WebSphere Portal
Large Telecomm in Asia/PacificOSS/BSS Optimization
© 2004 IBM Corporation
IBM Software Group
Business Benefits 20% performance improvement in end-
to-end solution activation 23% improvement in cycle time for
ADSL activation Improved customer satisfaction Line of Business analysts driving
processes, reducing number of development iterations
Business Challenge Manage thousands of proposed process
improvement initiatives Continuously lower operating costs Quickly react to market demands
Solution Began company-wide continuous
process improvement initiative, modeling process changes to prioritize initiatives
WebSphere Business Integration Modeler
TelstraOSS/BSS Optimization
© 2004 IBM Corporation
IBM Software Group
Business Benefits Save 10% in Service Level Agreement
penalties Save 30% in labor for system
deployment Save 25% in hardware AND software
purchases
Business Challenge Support over 200% (CAGR) growth in
application services Provide lowest cost services to SMB
market Remain flexible to offer new solutions on
same platformSolution Low cost hosted application service
IBM Tivoli Intelligent Thinkdynamic Orchestrator, WebSphere Portal, WebSphere Everyplace
Large European Telecomm ProviderOSS/BSS Optimization
© 2004 IBM Corporation
IBM Software Group
Core Capabilities
Integration
Infrastructure Management
Delivering the On Demand Operating Environment
Orchestrate• Align IT resources with Business requirements
such as prioritized business processes and customer specific service level agreements
Provision• Provision assets from a pool of flexible resources to
accelerate the delivery of new services, while also reducing hardware management costs
Application and Information Integration• OSS and BSS processes, creating flexible and
timely responses to business demands
Business Modeling • Model processes before implementing changes to
reduce cost/risk while accelerating delivery.
Business Process Management• Monitor processes continuously to assess
performance and the next cost saving process improvement
OSS/BSS Optimization
• WebSphere Business Integration Server
• WebSphere Business Integration Collaborations for Telco
• WebSphere Business Integration Adaptors
• WebSphere Modeler
• WebSphere Monitor
• Tivoli Intelligent Thinkdynamic Orchestrator
• Tivoli Provisioning Manager
• WebSphere Business Integration Connect
• WebSphere MQ suite
• Tivoli Configuration Manager
• Tivoli Enterprise Console
• Tivoli Identity Manager
• Tivoli Monitoring family
*Core Products in BOLD
© 2004 IBM Corporation
IBM Software Group
Industry-Specific Middleware
IBM industry-specific middleware WebSphere Business Integration Adapter for Clarify WebSphere Business Integration Adapter for Metasolv WebSphere Business Integration Adapter for Micromuse WebSphere Business Integration Adapter for Nightfire WebSphere Business Integration Adapter for PeopleSoft WebSphere Business Integration Adapter for Portal Infranet WebSphere Business Integration Adapter for Siebel WebSphere Business Integration Adapter for Spirent WebSphere Business Integration Adapter for Telcordia WebSphere Business Integration Collaborations for Telecommunications
Industry-specific middleware from Business Partners WebSphere Business Integration Adapter for Convergys (Cygent) WebSphere Business Integration Adapter for CSG WebSphere Business Integration Adapter for Zvolve
OSS/BSS Optimization
© 2004 IBM Corporation
IBM Software Group
ISV PartnersEssential Elements of an Integrated Solution
OSS/BSS Optimization
© 2004 IBM Corporation
IBM Software Group
Services CapabilitiesOSS/BSS Optimization
Business Consulting Services ERP Development services
Billing services
IT Business Management services
Software Services Product architecture
Product configuration
Product expertise
© 2004 IBM Corporation
IBM Software Group
Improves time to business value by: Integrating across
systems
Optimizing existing processes
Maximizing system utilization
Aligning business processes with available resources
Lowering costs and increasing flexibility
Our solution reduces integration costs by up to 70% and can decrease order service delivery time by 50%
Reduces Risk by: Simulating process
change before implementation
Prioritizing customers and processes across finite resources
OSS/BSS Optimization
Operations Support & Readiness (CRM)
FulfillmentServices
AssuranceServices
BillingServices
ServicesManagement
Business Processes and Workflow
External
IntegrationHub Financial
Services
other
Hardware/ Software
Pooling & Orchestrating