OSS Community Meeting - OSS Community Management for Dummy

OSS Community Meeting

OSS Community Management forDummy

PantaRei Design LimitedWong Hoi Sing, Edison

2014 Dec 19th

Wong Hoi Sing, Edison● CEO, Founder, PantaRei Design

– 2009, PantaRei Design founded

– 2010, HKFYG YBHK applicant

– 2011, ITF SERAP applicant

– 2011, HKSTP Incu-Tech applicant

● FOSS and Drupal Developer, Contributor and HKDUG Co-founder

– 2000, Debian GNU/Linux 2.2 ('potato')

– 2005, Drupal Developer

– 2008, BarCamp HK Speaker

– 2008, HKDUG Co-founder

– 2011, Drupal 7.x Core Contributor

● [email protected]

● https://www.drupal.org/u/hswong3i

PantaRei Design● Everything Changes and Nothing Remains Still● Reinvent Enterprise with Open Source Software and Cloud Computing● Hong Kong based FOSS service provider

– Content Management System (CMS) with Drupal– Cloud Hosting Solution with Amazon Web Services (AWS)– Team collaborate solution with Atlassian

● Business Partner with industry leaders– 2012, AWS Consulting Partner– 2013, Acquia Partner– 2013, Atlassian Experts– 2014, Rackspace Hosting Partner

Outline● Basics of Online Community Management● Build a Productive Online Community● Grow your Community● Assess the Health of Your Community● Take Your Community Offline● Case 1 - Hong Kong Web Developer Group● Case 2 - Codeaholics● Case 3 - Hong Kong Drupal User Group● Q&A

Basics of Online CommunityManagement

● Types– Blogs– Facebook Pages– Forums– E-mail Groups– Social networks

Basics of Online CommunityManagement (cont.)

● Know why communities need management– Understand how people socialize online– Guide community members in the right

direction

Basics of Online CommunityManagement (cont.)

● A manager does more than moderate– Keep the lines of community open– Attract new members– Focus on goals and policies

● Recognize the value– Share knowledge– Create personal or business brand awareness– Get feedback

Basics of Online CommunityManagement (cont.)

Build a Productive OnlineCommunity

● Find your target audience online– Use social networks– Visit other online communities

● Borrow ideas in right way– Do the same thing differently

Build a Productive OnlineCommunity (cont.)

● Collaborate with other communities– Meet community managers– Hold contest for cross-promotion

Build a Productive OnlineCommunity (cont.)

● Communicate with your Community– Make yourself accessible– Decide on a communication method– Create community newsletters– Share hobbies and interests

Build a Productive OnlineCommunity (cont.)

● Listen to your community– Gauge the wants and needs of your community– Find out what others are saying outside your

community

Grow your Community

● Welcome new members– Create a welcome plan for new members– Welcome E-mails and future E-mail Compaign

Grow your Community (cont.)● Encourage community interaction and

involvement– Create an upbeat environment– Interact with members through social networks

● Attract more people to your website

Assess the Health of YourCommunity

● Evaluate community participation– Feedback– Return on investment

Assess the Health of YourCommunity (cont.)

● Pay attention to the numbers– Details on your visitors– Analyze content– Understand your bounce rate– Keep track of subscribers

● Make decisions based on your findings

Take Your Community Offline

● Foster community growth with offlineactivity– Attend conferences and other events– Offer classes and courses– Exhibit trade show and conferences

● Host meetups and tweetups

Case 1 - Hong Kong WebDeveloper Group

● Founded May 28, 2013● 561 members in Meetup● Purpose: learning and sharing the latest in Web

Standard Development● Organized very month; Working day night● Sponsors: For beers, drinks and venue● http://www.meetup.com/HK-Web-Developers/

Case 2 - Codeaholics

● Run for 4 years in HK● 394 members in Meetup (just join)● A group of software developers from HK● The largest regular programmers meet up● Organized very month; Working day night● http://www.meetup.com/Codeaholics/

Case 3 - Hong Kong Drupal UserGroup

● Founded 2008 (after BarCamp HK 2008)● 304 members in groups.drupal.org since 2008● 120 members in Meetup since 2014● Learn more about what Drupal can do and what folks are building

with it● Organized very month; Saturday● Topics are voted by participants● Pizza, snacks and drinks provided● http://www.meetup.com/drupalhk/

References• http://oss-watch.ac.uk/resources/howtobuildcommunity

• http://opensourcebridge.org/proposals/52

• http://opensource.com/business/13/12/five-community-management-tips

• https://www.youtube.com/watch?v=TvteDoRSRr8

• http://gsyc.es/~herraiz/fosdem2007/papers/workshop-proposal.pdf

• https://www.drupal.org/getting-involved

• www.meetup.com/drupalhk

• http://media.wiley.com/product_data/excerpt/76/11180991/1118099176-42.pdf

• http://www.dummies.com/store/product/Online-Community-Management-For-Dummies.productCd-1118099176.html

Thank You● Please feel free to contact us:

– PantaRei Design Limited– Unit 326, 3/F, Building 16W

No.16 Science Park West AvenueHong Kong Science Park, Shatin, N.T.

– Phone: +852 3576 3812– Fax: +852 3753 3663– Email: [email protected]– Web: http://pantarei-design.com