Organizational structure of HRTC

• 1. Jasleen

2. It is the hierarchical arrangement of lines ofauthority, communications, rights and duties of anorganization. Organizationalstructure determines how theroles, power and responsibilities are assigned,controlled, and coordinated, and howinformation flows between the different levels ofmanagement. 3. A structure depends on the organizations objectives andstrategy. In a centralized structure, the top layer of managementhas most of the decision making power and has tightcontrol over departments and divisions. In a decentralized structure, the decision making poweris distributed and the departments and divisions mayhave different degrees of independence. An organizational chart illustrates the organizationalstructure. 4. The Himachal Road Transport Corporation. It is the state owned road transport operator inHimachal Pradesh. Providing people of Himachal Pradesh a bestTransport facility. Busremains the sole mode of passengertransportation in the state. 5. Himachal was formed as a "C" class State by merger of 33hilly States of North-Western Himalayas on 15 April, 1948. At the time, there were a few private transport operators andprivate single bus operators operating buses in Himachal Himachal Govt. Transport came into existence on July, 1949 During the year 1958, a Corporation, "Mandi-Kullu RoadTransport Corporation" was floated jointly by the Govt. ofPunjab. On 02.10.1974, Himachal Govt. Transport was merged withMandi-Kullu Road Transport Corporation and was renamedwhat even today is known as Himachal Road TransportCorporation. 6. OrdinaryBuses High-Tech Buses Deluxe Buses Luxury Coach Air ConditionedBuses(Volvo) 7. Ordinary BusVolvoDeluxeSemi-Deluxe 8. 1. Group Discount Scheme.A group of 10 or more passengers is allowed a discount in fare @ 10%.2. Smart Card Scheme. HRTC has introduced "SMART CARD". Under this scheme, a smart card holder is allowed 10% concession in fare for travelling in HRTC buses. The senior citizen as a special gesture is allowed 20% concession in fare. The general public can purchase the smart card against a payment of Rs. 50/- having its validity for one year.3. Yellow Card Scheme. Under this scheme, the card holder is allowed 20% discount in fare within the radius of 40 kms from place of issue of yellow card or place opted by him. Yellow Card can be purchased against a payment of Rs. 50/- having its validity for one year.4. Free travel to Handicapped, Media Persons/ MLAs/ MPs/ EX- MLAs/ EX-MPs and Social Workers, War Widows & Gallantry Award Winners, Padam Shree Awardees, Freedom Fighters. 9. Himachal Road Transport Corporation has a three tierstructure. Himachal Road Transport Corporation is head by a Board ofDirectors with Transport Minister as the Chairman. Managing Director is the Chief Executive of the Corporation. The Corporate Office at Shimla controls 4 Divisional Officeslocated at Shimla, Mandi, Hamirpur and Dharamshala. These 4 Divisions controls 23 Regional Offices (Depots)under them. 10. At the Corporate Office, the Managing Director is assisted byChief General Manager, Financial Advisor & Chief AccountsOfficer, and General Manager (Admin.). The corporate office has different Sections as :-SECTIONSOFFICER INCHARGE1. Administration (HRD) G.M.(Admn.)/R.M.(Admn.)2. Accounts (Banking, Budget, F.A. & C.A.O./ D.C.(F&A) Pension, Fund & Audit)3. Traffic D.M.(Traffic) /R.M. (Traffic)4. Legal & LaborD.D.M. (L & L)5. Works/BuildingD.M.(Tech.)/ D.D.M(Tech.)6. Central Purchase Agency (Store)D.D.M.(Tech.)/ R.M. (Store)7. Establishment & Accounts (HQ)R.M. (Hqr.)8. Computer/Inspection/StatisticsD.M.(IT)/Computer Programmer 11. Four Divisional Office at Shimla, Hamirpur, Mandi andDharamshala are headed by Divisional Managerrespectively. Divisional Offices is an important channel between theCorporate Office and the Regional Offices. Divisional Managers are assisted by theManager (Tech.), Regional Manager (Traffic), RegionalManager(Enquiry) and Asstt. Controller . 12. The Regional unit (depot) in any transport undertaking isthe key operating unit. In Himachal Road Transport Corporation, 23 Regions arefunctioning under 4 Divisions, Each region is headed bya Regional Manager. These Regional Managers are assisted by WorksManager, Traffic Manager, Superintendent, InspectorateStaff, Sr. Store Keeper, Store Keepers for the smoothfunctioning in terms of operational, technical,administrative and inventory management activities. 13. Apart from above Divisional Offices/Regional Offices, HRTChas its four Divisional Workshops located at Taradevi,Parwanoo, Mandi & Jassur. These four Divisional Workshops undertake the major repairwork of buses of Units falling under the respective division. Besides major repair work, except Divisional WorkshopTaradevi, all Divisional Workshops are undertaking the work offabrication/ re-fabrication of HRTC Ordinary and Semi Deluxebuses. These workshops are headed by a Technical Officernamely Manager (Tech.) or D.D.M.(Tech.) or D.M. (Tech.). 14. Overloading LanguageBarriers Condition of Buses Delays Behavior of Bus Drivers and Conductors Diesel Subsidy 15. Unchecked overloading in buses are not onlycausing inconvenience to the passengers butalso threatening their lives, as people areforced to travel atop public transport vehicles. The traffic police in the cities and otherdepartments working to improve the publictransport system claimed to have broughtseveral changes in the overall functioning ofthe transport system, but passengers are stillupset on being annoyed while commuting. 16. Mostly students commute on the rooftops ofbuses due to the lukewarm attitude of thetraffic police, adding that despite deploymentof traffic wardens on different roads of thecities, overloading and travelling of studentson rooftops continues. When contacted, busdrivers claimed that this was the responsibilitof parents to arrange for the transport ofstudents, as most of them come to the capitafrom suburbs. 17. When people leave their homes they want to reachtheir destinations as early as possible. So they justrush into the buses coming their way. Thus it ispeople also who are responsible for overloading.Drivers take advantage of this and earn money outof it. Traffic police is corrupt as it doesnt keep avigil on drivers indulging in overloading. So, it is the responsibility of traffic police to tackleoverloading in passenger buses. If they remainvigilant and impose fine on erring drivers foroverloading the menace can be curbed to a greatextent. 18. Communication is about giving and receivingmessages. It is something we do every day ,so how we communicate is very important. The HRTC workers are locals who are noteducated enough. They use their locallanguage to communicate with passengers.Most of the passengers dont understandthese. So, it is quite difficult for them tounderstand each other. This problem affects the tourists also. 19. Himachal Road Transport buses playing with the livesof passengers as the bus conductors not carrying firstaid boxes with them. In case of any minor accident inbuses with passengers no immediate Health Servicescan be provided to the passengers. The buses in rural parts of the state are not in goodcondition and most of them are out dated buses withbroken window panes which commonly injuringpassengers when got jumps. Seats sre all torn,bumpy and in bad condition. No fanswork. Buses are really dirty and cleaned once in a month andthat also is very rare. 20. Thecondition of the so-called luxury buses onthe other hand would require another sectionto highlight the situation. Consumers prefer totravel by these buses for the comfort whichthey are supposed to offer the loops todispense water bottles are falling off, curtainstoo are falling off, a TV monitor is stacked infront, but hardly ever it has been turned on. These issues certainly spell out adiscourteous imagery. 21. Sales 4 2 38 Outdated BusesHigh-Tech Buses56Deluxe BusesLuxury Coach AirCondition Buses 22. Thirty-four people, including eight women, died when a HimachalPradesh Transport Corporation (HRTC) bus rolled down a 1,000-foot-deep gorge on late Monday evening at Malli village nearAshapuri, around 40 kilometre from Kangra. Five others, includingtwo women and a child, were seriously injured in the mishap.Informing about the preliminary cause of accident, Bharti said sometechnical snag was the main reason as the survivors told that thedriver had problem with his seat. "According to the survivors, the drivers seat was sliding back and hehad once stop the bus to adjust his seat minutes before theaccident," said KR Bharti, Kangra deputy commissioner, adding thatthe driver was even reluctant to take it further, however, as it was thelast bus to the area, people insisted him to go on. A survivor told thepolice that the bus suddenly started moving back on the steep roadand rolled down the gorge. -HINDUSTANTIMES 23. Oneof the main problems of HRTC buses is their irregular timing. The buses are generally late. The drivers dont even take responsibility for such delays. Due to poor conditions of the buses and poor maintenance, they break down during journeys, resulting in more delays. 24. Someone writes:On 12th April, 2010, I was supposed to travel from Shimla to Delhi via theAC deluxe bus that leaves at 10:30 in the morning and an advanced bookingfor the same was done the previous day. I reached around quarter to ten atthe Shimla main bus stand (thanks to the growing traffic snarls inShimla, which is in a way a blessing in disguise as it makes people move totheir destinations earlier than the stipulated time, thus instilling the habit ofpunctuality) to board the bus for Delhi. It had been around 10.20 am and thebus was not visible. So, I approached enquiry counter number 9, where theclerk asked me to proceed to counter number 3. At this counter the dealingperson simply said that the bus would not be plying to Delhi as it had brokendown somewhere. He further asked me to give my ticket to him and avail therefund. Questions arise-*Why was there no prior announcement made for the passengers to letthem know that the bus will not be plying to Delhi?* Why was there no alternative arrangement in the form of another bus?(as a back-up) to which the person at the counter simply replied that therewas a luxury bus at 11.15 am for Delhi. It sets one wondering that in cases where one cannot postpone travelplans, HRTC should make alternative arrangements and have their back-ups ready in form of other buses or at least inform the passengers about theactual position so that they can make their own arrangements. 25. Manycomplaints have been done by the passengers over the rude and inappropriate behavior of the bus drivers and conductors. They dont talk properly with passengers, dont give tickets, skip some bus stops and sometimes manhandle others. When asked something, they say inappropriate words and argue . Often, they are drunk while on duty. Even they charge extra and distribute it among themselves. This is totally UNACCEPTABLE!! 26. Takinga lesson from Delhi incident, the regional transport office (RTO) of every district in the state has been asked to direct private bus and minibus owners to ensure that the drivers and conductors wear the identity cards while on duty. 27. As we all know that the Govt. has removed the subsidy from diesel. Diesel has become expensive. To compensate that there has been hike in prices of tickets of night buses. But it has in turn resulted in more losses. People now prefer to travel by other buses at night. 28. Introduction of new bus routes formovement. Implementation and enforcement ofeffective bus lanes on all major roads. Separate public transport for workingwomen during evening hours. Provision of more buses with easy accessfacilities for people with disabilities. Introduction of a real-time bus operationalmanagement system.