Organizational Development Project

The Garden Depot

Presented by Razzmatazz Consulting Group

Agenda Issues with the Garden Depot SWOT analysis General recommendations Alternative 1&2 Selection of alternative Timeline implementation Contingencies Q and A

Issues to be addressed Lack of standardized hiring practices and

performance standards Managerial underperformance Poor inventory control

Under pricing Can not meet demand, can not meet profit

potential Ms. Bowman is overworked

Senior management hands off management style Recent brand damage

SWOT analysis

General “Sound Suggestions” * Provide managerial training for Mr. Sinclair

Managerial hiring based on experience and aptitude

Create specific job descriptions Not only a quote, but also a time estimates Customer signature and random service

quality calls to customers Performance standards for customer service King and Sampson need to inspect the ground

level operations

“Shuffle the Deck” alternative

Ms. Jenkins: cross-train & ready for possible future promotion Mr. Sinclair: learn the product and material costs, invoicing skills

management, under the supervision of Mr. Sampson.  After a few months of training, Mr. Sinclair will return to

previous post To reduce shrink, Mr. Sinclair should sign for all material used

CONSPossible blowback from Ms. JenkinsPossible blowback from Mr. King,

Mr. SinclairPossible blowback from Mr.

Sampson and his retail staffPossible reduction performance of

Garden Depot retail stores

Temporarily switch Mr. Sinclair to manage the retail store and Ms. Jenkins to manage the landscaping

PROSImproved customer serviceImproved inventory control Improved job quoting skills

Alternative’s “X’s and O’s”

“Sign on the dotted line” alternative Restructure the company so that its

landscaping division contracts out all landscaping work to independent contractors

CONS•Possible reduction in profit margins, as contractors are paid more that staff•Mr. King and Mr. Sampson may see this as downsizing•Mr. Sinclair may see this as demotion

PROS•Mr. Sinclair to perform the job he is experienced in: that of the dispatcher•Require contractors to buy equipment from Garden Depot•Increased revenue from items sold in retail, as well as portion of contract revenues•Contractors quote the customers•Reduced payroll costs, no benefits or payroll taxes for contractors•Supply of landscaping service more flexible•Standards of service/damages in contract

Alternative’s “X’s and O’s”

Timeline for Implementation

Contingencies If we can not find contractors - hire students

on contracts If contractors are not up to par – terminate

contract If alternative 2 does not meet the timeline -

extend the timeline If alternative 2 doesn't work - alternative 1 is

the back up

Questions and Answers