Organizational Culture Soumyaa Srikrishna Session 3
Organizational CultureSoumyaa Srikrishna
Session 3
“
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Culture is how organizations 'do things'.
Robbie Katanga
Definition
Characteristics
• Behavioural Regularities
• Norms
• Dominant Values
• Philosophy
• Rules
• Climate
Characteristics
• Innovation & Risk Taking
• Attention to Detail
• Outcome Orientation
• People Orientation
• Team Orientation
• Aggressiveness
• Stability
Dimensions
• Values,
• Heroes,
• Rites and rituals
• Communication networks
Strong Culture
• Clear Expectations• Jobs
• Behaviour
• Dress
• Clear chain of command
• Sense of well-being
• “Group Think”
Weak Culture
• Extra efforts
• Inability to focus
• Lack of cohesiveness
• Low morale
Types of Cultures
• Clan (Collaborate)
• Entrepreneurial (Adhocracy)
• Bureaucratic (Hierarchy)
• Market (Compete)
Organic Process (Flexibility, Spontaneity)
Mechanic Process (Control, Order, Stability)
Attributes Leader Style
Cohesive, Participation, Teamwork,
Sense of familyMentor, Facilitator, Parent-figure
Bonding Strategic Emphasis
Loyalty, TraditionCommitment, Morale, Development
of Human Resources
Clan
Attributes Leader Style
Entrepreneurship, creativity,
adaptabilityEntrepreneur, Innovator, Risk-taker
Bonding Strategic Emphasis
Entrepreneurship, Flexibility, risk Innovation, growth, new resources
Adhocracy
Attributes Leader Style
Order, Rules, Uniformity Coordinator, Administrator
Bonding Strategic Emphasis
Rules, Policies, procedures Stability, Smooth Operations
Hierarchy
Attributes Leader Style
Competitiveness, Goal Achievement Decisive, Achievement-oriented
Bonding Strategic Emphasis
Goal Orientation, Production,
Competition
Competitive Advantage, Market
Superiority
Market
Sub types
• Normative Culture
• Pragmatic Culture
• Academy Culture
• Collaborate Work Culture
• Adhocracy Work Culture
• Baseball Team Culture
• Club Culture
• Fortress Culture
• Macho Culture
• Work Hard Play Hard Culture
• Bet Your Company Culture
• Process Culture
Technocracy
• Company as• People
• Technology
• Technology Oriented approach
• Technology Leadership
Importance
• Positive Employee Engagement
• Attraction of New Customers
• Boosting Revenues
• Greater Employee Retention
• Customer Satisfaction
• Reduction in Operating Costs
Factors of Success
• Unity
• Loyalty
• Healthy Competition
• Direction
• Identity
Attributes
• Respectful communication
• Patient-centered care focus
• Supportive management regarding
• Errors and mistakes
• transparent communication
• open dialogue across roles
• team-focused environment
• Collaborative leadership style
• Clearly defined accountability across roles
• adapts to change readily
• Compensation plan alignment with
• mission and values
• Clear performance expectations
• innovative approach to care
• objective performance evaluations
• Clear mission and values
Case Study