Organizational Behavior Communication

PREPARED BYNUR SABRINA BT SOFIAN SHAHURI

2011813784

PREPARED FORMADAM NORMARLIANA BT LAILI

QUESTIONA resort employs people from at

least eight countries with significantly different

cultures. The resort’s new manager is concerned that

communication problems might exist among these employees, but she does not know what

problems would occur. Identify and explain three communication barriers that might occur due to cultural differences among

employees.

AgendaDefinition of CommunicationDefinition of Communication Barriers and types of barriers

Cross-cultural barriers ; verbal & non-verbal differences

Conclusion

COMMUNICATION

Refers to the process by which information is transmitted and

understood between two or more people

(McShane,Olekalns & Travaglione)

the communication process

COMMUNICATION BARRIERSRefers to the obstacles that prevents effective exchange of

ideas or thoughts.

Refers as anything that interferes with intended

information from the sender to the receiver.

Also known as the “NOISE”

Communication Barriers

Perception

Filtering Language

Information

Overloads

Communication barriers occurs in

Cross-cultura

l differences

Gender differences

Cross-cultural Communication Barriers

Verbal Differences

Non-verbal Differences

Verbal DifferenceLanguages it is the major challenge in the cross-cultural communication.

differences in languages from different countries tends to make it hard for the employees to communicate with each other.

Limited vocabulary makes it harder to talk and understand each other.

Sender’s accent distorts the usual sound of some words.In example, the word ‘interesting’ over certain ideas or suggestion by people, sometimes does not clarifies as a compliment.

Behavior differences

Non-verbal Differences

Behavior Differences Every culture has their own guidelines about what is considered as an appropriate behavior.

Thus, it creates misunderstanding among co-workers.

For instance, silence and emotional displays.

For the Japanese people, silence is a way of disagreeing without upsetting that harmony or

offending the other person.

Other than that, silence symbolizes respect and indicates that the listener is thoughtfully

contemplating what has just been said.

Empathy is very important for the Japanese, thus, silence is the best way to show it for

them.

Whereas for the Americans and many other cultures view silence as a lack of

communication and often be interprets long breaks as a sign of disagreement.

Involuntary non-verbal Cues

it represents another potential area for misunderstanding across cultures.

Most non-verbal cues have the same meaning all across the world, such as smiling.

But some deliberate gestures have different interpretations depends on the ethics and guidelines of the culture.

Shaking our head from side to side means ‘NO’ for most of the people in the world.

Filipinos usually raise their eyebrows to give an affirmative answer.

Americans are taught to maintain eye contact with the speaker to show interest and respect.

For the people of India, shaking heads means ‘I understand’.

For the Arabs, they interprets it (along with clicking one’s tongue) as a negative response.

North Americans and Australian Aboriginal people learn from an early age to show respect by looking down when an older or senior person is talking to them.

CONCLUSIONIn an organization, communication is one of

the important components to achieve its goals. As the definition of organization,

which a group of people that works interdependently towards some purpose.

Hence, effective communication is the key point for the people to work together

interdependently. Therefore, any barriers or noise, should be eliminated in the process of communication among employees despite of its significant

differences.