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Organization Profile 2019To Become Meaningful & Honored
Company
The material contained in this document represents propriety,
confidential information pertaining to ZaFa methodology.By
accepting this document, client hereby agrees that the information
in this document shall not be disclosed outside of Client.
© Zafa 2019
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Content
About Zafa Consultant Indonesia
Program Development Proposed
Facilitators
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About Zafa Consultant Indonesia
§ We are a Learning, Management Training & Consulting
Company, we providing business and knowledge solutions for
enterprizes and organizations.
§ In Conclusion, We Believe Our Expert Team Willmake Meaningfull
Result for your Company.
§ Our Core Values Called: 3Q1. Quality Insight its mean Quality
Development
& Measurement that you can Rely on.2. Quality Content &
Context its mean Quality
Modul that meets yours Objective of Expectations.
3. Quality Facilitator its mean Quality Person that you can
Trust to Deliver & Make it Happens.
ZAFA
Quality Insight
Quality Content
Quality Context
Quality Facilitator
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About Zafa Consultant Indonesia
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KNOWLEDGE
SKILL
ATTITUDE
Zafa Consultant Indonesia bermaksud untuk membantu
mitra/kliennya dalam membentuk Sumber Daya Manusia yang kompetitif
dan memiliki daya saing berkualitas tinggi yang berkelanjutan.
Sumber Daya Manusia memilki pengetahuanmanaging Self, Team/Peers
& Business (Work)
Sumber Daya Manusia mampu memanageself, Team/Peers &
Business (Work)
Sumber Daya Manusia mau berperan sebagai seorang yang
profesional dalam mengelola diri sendiri, tim/rekan kerjanya dan
pekerjaannya
About Zafa Consultant Indonesia
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ZCI – Respected Clients
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ZCI – Respected Clients
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Content
About Zafa Consultant Indonesia
Program Development Proposed
Facilitators
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Pre – In Class Session Program Development Self-Paced
Development
Training - Development Model
Needs Analysis• Determining Objectives• Designing Measures
on
Success
Preparatory• Pre-Profiling 90/180 Degree
In-Class Training• In-Class Session• Case Studies• Role Plays•
Reaction Test• Pre-Post Test
Measuring Success• Post-Profiling 90/180 Degree
Maximizer (OPTIONAL)• Half-Day Session• Individual Sharing•
Report & Recommendation
+ 2 Weeks + 2 Weeks
Playbook of Development Activity+/-3-6 Month (Optional),Consist
of:
1. Playbook Activity2. Buddy Learning System
LEVERAGEIMPLEMENTATIONS
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Learning Journey (Customize)
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Learning Journey (Customize)
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To provide the right solution, we follow these specific
processes:
Consulting - Development Model
Defining the Objectives, Measures of Success and Resources
required to accomplish the project
Defining the Content, Ideas, Format, Activities and Measures for
the whole project activities
Develop the Solutions, Supports and all the keys success of the
project
Implement the Solutions and monitor against the pre-set
standards and requirements
EvaluationMeasuring the processess against the pre-set standard
and develop
follow up actions as required
Analysis Design Develop Implement
P R O C E S S O U T P U TI N P U T
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L1
Evaluation Level 1L2
Evaluation Level 2L3
Evaluation Level 3
Evaluation Methods
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Presentation
Assessment & Role PlayQuestions & Answers
Discussion
Case StudyWorkshop Session
Learning Methods
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About ZafaOur Solutions – Selected / Example Moduls)
A. Developing Self• Managing Self• Creative Time Management•
Effective Communication• High Impact Presentation• Embracing
Change• Problem Solving & Decision Making
B. Developing Team• Managing People• Coaching for Performance•
Train for Trainers• Change Management
C. Developing Business• Managing Business• Business
Communication• Effective Mentoring• Strategic Executions
D. Motivational Sessions• Unleashing Your Potential• Reaching
Your Ultimate Goals• See U at the TOP!
A. Human Resources Solutions• Developing Organizational
Strategy• Organization Design & Structure• Developing Generic
& Technical
Competency• Recruitment System• Job Analysis, Job Evaluation•
Salary Structure• Talent Management• Performance Management
System
B. Business Solutions• Defining Business Strategy• Goals &
KPI Setting & Management• Business Process Mapping for
Value
Added Processes• Lean Management• Execution for High Results
C. Development Program• AODP• FODP• CSDP (Frontliner)• RODP•
MRMDP• MDP• EDP
A. Sales & Service• Insight Selling• Consultative Selling
Skills• Sales Managerial Development Program• Service Development
Program• Service Excellence• Service Culture• Customer Loyalty•
Customer Engagement• Sales EQ• Cross Selling & Up Selling•
Selling For Non Sales People• B2B & B2C Negotiation Skill•
Social Media For Selling• Selling Through Community
B. Marketing• Integrated Marketing Communication• Business Model
Canvas• Strategic Marketing• Essence Of Marketing• Digital
Marketing• Brand Management
C. Technical Skill• Project Management• Procurement• Supply
Chain & Logistics• Business Writing• Debt Collector Skill (Desk
and Field)
Training - Soft & Leadership Training – Sales-Service &
Marketing Consulting - HR & Business& Development
Program
About ZafaOur Solutions – Selected / Example Moduls)
A. Developing Self• Managing Self• Creative Time Management•
Effective Communication• High Impact Presentation• Embracing
Change• Problem Solving & Decision Making
B. Developing Team• Managing People• Coaching for Performance•
Train for Trainers• Change Management
C. Developing Business• Managing Business• Business
Communication• Effective Mentoring• Strategic Executions
D. Motivational Sessions• Unleashing Your Potential• Reaching
Your Ultimate Goals• See U at the TOP!
A. Human Resources Solutions• Developing Organizational
Strategy• Organization Design & Structure• Developing Generic
& Technical
Competency• Recruitment System• Job Analysis, Job Evaluation•
Salary Structure• Talent Management• Performance Management
System
B. Business Solutions• Defining Business Strategy• Goals &
KPI Setting & Management• Business Process Mapping for
Value
Added Processes• Lean Management• Execution for High Results
C. Development Program• AODP• FODP• CSDP (Frontliner)• RODP•
MRMDP• MDP• EDP
A. Sales & Service• Insight Selling• Consultative Selling
Skills• Sales Managerial Development Program• Service Development
Program• Service Excellence• Service Culture• Customer Loyalty•
Customer Engagement• Sales EQ• Cross Selling & Up Selling•
Selling For Non Sales People• B2B & B2C Negotiation Skill•
Social Media For Selling• Selling Through Community
B. Marketing• Integrated Marketing Communication• Business Model
Canvas• Strategic Marketing• Essence Of Marketing• Digital
Marketing• Brand Management
C. Technical Skill• Project Management• Procurement• Supply
Chain & Logistics• Business Writing• Debt Collector Skill (Desk
and Field)
Training - Soft & Leadership Training – Sales-Service &
Marketing Consulting - HR & Business& Development
Program
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A. Managing Self• Personal Effectiveness (Adapted from 7
Habits)• Personal Branding: Grooming & Business Etiquette•
Managing Daily Performance• Shifting Paradigm in Disruptive Era•
Effective Time Management• PSDM (Problem Solving & Decision
Making)• Creative Thinking
B. Managing Others • The Speed of Trust• Employees Engagement•
POAC (Planning, Organizing, Actuating, Controlling)• Situational
Leader & Effective Coaching
C. Managing Business• PDCA (Plan, Do, Check, Act)• Change
Management• 5C Diamonds & TOWS Strategy• Business Model
Canvass
Leadership Program Solutions
Sample Topics
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1. Insight Selling: The New Age Of Consutative Selling Skill2.
Ultimate Consultative Selling Skill3. The Art of Maintenance
Customer: Relationship Selling Skill4. Grow with Customer:
Effective Up Selling & Cross Selling Technique Skill5.
Impactful Negotiation Skill6. Key Account Management (KAM) Selling
Skill7. B2B VS B2C Selling Skill8. Effective Telephone Selling
Skill9. Sales EQ10.Selling Skill For Non Sales people (for
Frontliner and others)11.Sales Managerial Development
Program12.Social Media Skill For Selling13. Selling In Community14.
Sales Coaching Skill15. Sales Mindset For Mental Block16. The Art
for Handling Complaint Customer17.Service Recovery Skill18.Sales
Territory Skill
Business / Sales Program Solutions
Sample Topics
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1. Effective Communication2. Getting Connected3. Business
Communication4. Effective Presentation Skill5. High Impact
Negotiation Skill6. The Art of Persuasion7. Crucial Conversation8.
Business Writing & Reporting
Communication Program Solutions
Sample Topics
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1. Culture Adaption2. Customer Engagament3. Service Excellence4.
Service Partnership5. Service Leadership6. Service Touch Point7.
Service for non Service People8. Service Blue Print9. Customer
Loyalty10.Customer Experience11.Grooming & Table
Manner12.Service Development Program
Service Program Solutions
Sample Topics
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1. Essence Of Marketing2. Digital Marketing3. Strategic
Marketing4. Business Model Canvas5. Integrated Marketing
Communication6. Consumer Behavior7. Marketing Management For Non
Marketing People8. Market Intelligence
Marketing Program Solutions
Sample Topics
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1. Creative Problem Solving & Decision Making2. Risk
Management3. Project Management4. Credit Analyze (Basic,
Intermediate, Advance Level)5. Treasury6. Cash Management7.
Procurement 8. Purchasing9. Logistics & Supply
Chain10.Feasibility Analysis (Analisa Kelayakan Usaha) For RM, AO
& Credit Analysis11.Business Writing & Report
Skill12.Accounting For Non Accounting People13.Product Development
Program14.Treasury Development Program15.Cash Management
Development Program16.Collector / Collection Skill (Field and
Desk)17.Phone Skill18.Pre-Retirement Training Program (Pelatihan
Persiapan Pensiun) 19.5 R20.First Aid Training21.K 3
Hard/Technical Skill Program Solutions
Sample Topics
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1. SODP (Sales Journey Development Program)2. AODP (Account
Officer Development Program)3. RODP (Relationship Officer
Development Program)4. CSDP (Customer Service-Frontliner
Development Program)5. MDP (Manajemen Development Program)6. LDP
(Leadership Development Program)7. SDP (Supervisor Development
Program)8. Service Development Program9. Service Head Development
Program10.BMDP (Branch Manager Development Program)11.EDP
(Eksekutif Development Program)12.ODP (Officer Development
Program)
Development Program Solutions
Sample Topics
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Content
Facilitators
Program Development Proposed
About Zafa Consultant Indonesia
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Yours Expert Team of Facilitators & Consultants
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is one of the youngest consultant-practitioner in Indonesia.
After completing his under graduate program he joined in Officer
Development Program of Bank Bukopin. Quickly he climbed the ladder
in various national and global financial institutions such as
Citibank and Bank Niaga. After several years working in banking
industry, He stepped in knowledge and people management industry.
He joined MarkPlus as its consultant and facilitator. However,
being a trainer, facilitator and consultant does not stop him to
continue learning and studying. And later on he registered to
University of Indonesia and hold the Master of Marketing Management
(Cumlaude).
Expertise§ Sales and Marketing§ Services and Culture§ Leadership
& Strategic Leadership§ Communication§ Motivational Program
Experiences in Consulting & FacilitatingOtoritas Jasa
Keuangan, Kemendigbud, Bank Mandiri, Bank BCA, CIMB Niaga, WOM
Finance, Bank Permata, ASWATA, J Trust Bank, BNI Syariah, CS
Finance, Kimia Farma, Adira Finance, Asuransi Bintang, Modena,
Imortal, BCA Finance, Mandiri Cabang Karawang, Coca-cola,
Smartfren, Indosat, XL Axiata, DB Schenker and many others.
Certified: CBF (Board Games), NLP, LCPC, IMA, CPM,CFA,CFP,QWP,
WAPERD, BSMR
Instagram: rendy_mirza
Professional Experience1. Founder & Chief Executive
Officer
of PT. Zafa Consultant Indonesia.2. Senior Consultant &
Facilitator,
MarkPlus.3. Project Consultant at Rumah
Perubahan (Prof. Rhenald Khasali)4. Eksekutif Vice President
Bank
Niaga Currently Become CIMB Niaga
5. VP, Regional Head PT Bank Mega, Tbk
6. AVP Business Manager Citibank, N,A. Singapura and Malaysia
Branch
Yours Learning Partner – Muhammad Rendy Mirza
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Muhammad Ridwan is a Sales-Marketing Practitioner starting his
career from low level position until his success in achieving many
different senior management level
positions. His top Career as Vice President (VP) of Mega Life
Insurance and BTPN
(Bank Tabungan Pensiunan Nasional) is able to explain his strong
orientation and
experiences in Sales Management, Human Resource Management
particularly and
Strategic Management in general. As the expression of his high
interest in world of
sales, Muhammad Ridwan is currently active as a practitioner in
insurance industry
and property, and has been teaching more than 15.000 training
participant
particularly sales team from staff level until director
level.
Expertise§ Sales and Marketing§ Human Resource§ Strategic
Leadership § People Development§ Motivational Program
Experiences in Consulting & FacilitatingBank Mandiri, BRI,
BNI, Bank Mega, OJK, Bank Bukopin, Bank Niaga, Bank BJB,
Bank Permata, Adira Finance and others.
Certified: NLP, LCPC (Loop), BNSP (Assessor)
Professional Experience1. Senior Consultant &
Facilitator,
PT. Zafa Consultant Indonesia.
2. Senior Consultant & Facilitator,
MarkPlus.
3. Vice President, Division Head,
PT Megalife
4. Vice President, PT Bank
BTPN,Tbk
5. Assistant Vice President,
Division Head, PT. AIG LIFE
6. Unsecured Lending Manager,
PT. Bank Internasional Indonesia
(Maybank)
Yours Learning Partner – Muhammad Ridwan
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has a very long experience in the field of Marketing and People
Development. As a Practitioner, he has valuable experience in
preparing and implementing business strategies in sales, especially
in Banking industry. He is also a master training for People
Development training, leadership training, Service Marketing
training and Service Quality training. Having a solid combination
of being a practitioner and consultant, Purwono could manage the
implementation of the program with real examples that binds to the
audience context in real organization interactions.
Expertise§ Business Communication§ Leadership and Communication§
Human Resources Management§ Professional Coach
Experiences in Consulting & FacilitatingOtoritas Jasa
Keuangan, Pupuk Indonesia, Bank Mandiri, Bank BCA, BTPN, BTPN
Syariah, BNI Life, CIMB Niaga, Bank Sahabat Sampoerna, WOM Finance,
Clipan Finance, AdiraFinance, Honda Trading Indonesia, TNT, Mandiri
Cabang Karawang, AXA Insurance, Asuransi Bintang, Kredit Plus, and
others.
Certified: LCPC
Professional Experience1. Senior Consultant &
Facilitator,
PT. Zafa Consultant Indonesia2. Human Capital Planning &
Development, Dept. Head, PT Bank Nusantara ParahyanganTbk,
3. Learning & Development, Dept. Head, PT Bank Nusantara
Parahyangan Tbk,
4. Recruitment & Training, AsstManager, PT Bank Permata
Tbk
5. HR Relationship Management, Bank Bali
Yours Learning Partner – Kemal Purwono
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Desra began his career as a banker in one of the government
banks. He has been dealing with three different fields for almost
15 years; Corporate Restructuring Credit, Commercial Banking
Credit, and Wealth Management and those made him having a lot of
experiences about people development, financial and marketing
management. Then Desra entered insurance industry and passed it
with extraordinary achievements. One of his achievement is that he
become the best Leader Agency (MDRT). Having experiences as a
banker and sales, Desra is confident to enter the world of
knowledge management and began teaching in various organizations,
both government and private. Until now Desra have been almost
handling 26000 training participants and 10,000 hour of
training.
Expertise§ Financial Planner§ Grooming and Professional Look§
Business Ethic§ Corporate Restructuring§ Commercial Banking§ Wealth
Management
Experiences in Consulting & FacilitatingBank Indonesia,
Otoritas Jasa Keuangan, Bank BRI, Bank Mandiri, Bank Mandiri
Syariah, Bank Mega, Bank Mega Syariah, Bank Danamon, Bank Sinar
Mas, Astra International, and others
Certified: CFP, WAPERD, BSMR
Professional Experience1. Senior Consultant &
Facilitator,
PT. Zafa Consultant Indonesia.2. Financial Wealth Director,
FWD
Asuransi Hidup Indonesia3. Corporate Restructuring, Bank
Mandiri4. Commercial Banking, Bank
Mandiri5. Wealth Management, Bank
Mandiri
Achievement§ MDRT Sales Leader
Yours Learning Partner – Desra E Heryanto
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has more than 20 years of professional experience in finance and
consulting industry. Started his carrier as Finance Staff in Barito
Engineering, then he switched his passion to consulting industry
on1994, but still in the finance area. Discovered his affection to
knowledge world, he started his step to lecture in Sahid University
on 2002 until 2008 as guest speaker. After equipped himself with
teaching and problem solving and decision making skills, he has
been spreading the wings by helping many national and international
organizations to sharp their employees knowledge and skill. He is a
Certified Trainer for the Problem Solving and Decision Making
Workshop from Kepner Tregoe Inc. USA.
Expertise§ Problem Solving & Decision Making§ Project
Management§ Strategic Management
Experiences in Consulting & FacilitatingOtoritas Jasa
Keuangan, Citibank, Sinarmas Land, Sinarmas APP, Astra Honda Motor,
Firmenich, J Trust Bank, CS Finance, Perum ASABRI, Sinarmas Land,
Bank Mandiri CabangManado, and others.
Certified: Kepner Tregoe (for PSDM)
Professional Experience1. Senior Consultant &
Facilitator,
PT. Zafa Consultant Indonesia.2. Training & Prog. Dev. Mgr.
&
Trainer, Fritmandiri Utama3. Admin. Head & Senior
Consultant, Arya Ciptakreasi4. Chief Accounting &
Administration, PT. VegamixPratama
5. Finance & Admin. Staff, PT. Barito Engineering
Yours Learning Partner – Rully Runturambi
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Henky Mesa
Henky Mesa is a Master Trainer and Senior Lecturer. He has long
experiences both as a BusinessPractitioner and Management
Consultant ( 35 years )
Professional Experience§Senior Consultant & Facilitator PT.
Zafa Consultant Indonesia§As Professional Trainer / Management
Consultant at Markplus Inc and Mercuri International (Swedish
Company).§Managing Director & Board Member of P.T. Akzo Nobel
Indonesia (Decorative Paint Industry – Dutch company).§Marketing
Director , Managing Director & Board Member of Mezza Group /
Kenrose Indonesia (LocalPharmaceutical Company).§Marketing Manager
,Marketing Director & Board Member of PT. Nattermann Indonesia
(German Pharmaceutical Company).§Sales Rep/ Area Manager, Product
Manager, Group Product Manager & Training Manager of PT. Ciba
GeigyIndonesia (Swiss Pharmaceutical Company).
Expertise: Leadership, Strategic Management, Marketing
Management, Account Management, Sales Management, Service
Management, Finance for Non Finance
Yours Learning Partner – Henky Mesa
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Bambang GuntoroExpertise: Leadership, Banking & HRD
Professional Experience:1. Project Director & Senior
Consultant &
Facilitator, PT. Zafa Consultant Indonesia.2. SVP, General
Manager HRD of BRINS
General Insurance3. Vice President of Agribussines Division,
Credit Risk Analysis Division, and Internal Audit PT. Bank BRI
(Persero), Tbk.
4. Vice President of Kantor Cabang KhususJakarta, PT. Bank BRI
(Persero ),Tbk
5. Senior Branch Manager in West Sumatra, Aceh and Central Java
Region, PT Bank BRI Persero), Tbk
6. HRD Manager In Head Office and South Sumatra Region, PT. Bank
BRI (Persero), Tbk.
Bambang Guntoro starting carrier in PT. Bank Rakyat Indonesia
(Persero), Tbk. , as Officer Development Program. After completing
his program, he got a scholarship in Magister Management Program,
Gajahmada University Yogyakarta. He then climbed the ladder in PT.
Bank Rakyat Indonesia (Persero), Tbk. In various management
positions. After twenty nine years in banking with senior
management position, he continued his carrier in order to develop
revitalization of Human Resources in BRI General Insurance (BRINS).
Having good experience as a practitioner and able to translate
according to the needs of the organization. Able to manage and well
explained the problem that were the subject of the
relevantsconditions.Certified: BSMR (GARP), QCRO
Yours Learning Partner – Bambang Guntoro
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Mora Nasution
Expertise: Sales-Marketing, Service Excellence, People &
Talent Development
Professional Experience:1. Senior Consultant & Facilitator,
PT.
ZaFa Consultant Indonesia.2. VP Corporate Acceleration
Program
Lead, PT. Bank Tabungan Pensiunan Nasional.
3. Group GM Learning & Development and Culture, PT. Elang
Mahkota Teknologi.
4. RM Learning & Talent Development, PT. Bank DBS
Indonesia.
5. Consumer Finance Training Officer, PT. Bank DBS
Indonesia.)
Mora Nasution is Licensed Master of Neuro-Linguistic Programming
(NLP®) and a Certified Erickson Professional Coach (ICF Accredited
Coach Training Program), Vice President of Coachnesia and Indonesia
Coaching Movement, member of the International NLP society and
Coaching Community with international certifications, wide
experience in Sales, Service Excellence, Corporate Culture and
People Development. His mentor are Marilyn Atkinson, PhD. (Erickson
College International Canada) and Roger Collantes (Global Learning
Solutions - Singapore).
Certified: NLP, Erickson Professional Coach, Hypnotherapist, Ken
Blanchard’s Leadership Series, Facilitator for Global Learning
Solutions’ Sales Academy, Facilitator for Development Dimensions
International
Yours Learning Partner – Mora Nasution
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Martoyo
Expertise: Supply Chain, Finance, HR
Professional Experience:1. Senior Consultant & Facilitator,
PT.
Zafa Consultant Indonesia.2. Supply Chain Director, USG Boral.3.
HR Director, USG Boral.4. Financial Controller, USG Boral.5.
Accounting Tax Treasury Manager, USG
Boral6. Finance & Accounting Manager, PT MST –
Trakindo Group.7. Accounting Manager, PT TMT – Trakindo
Group.8. Senior Auditor, Ernst & Young9. Tax consultant,
KPMG
Martoyo was awarded as Top Five Indonesia Future Business Leader
(IFBL) 2017 by SWA Magazine for his achievement and contribution as
senior management. After completing his Bachelor program from
Faculty of Economics University of Indonesia, Martoyo joined to the
big five public accountant firm, KPMG and Ernst & Young for
several years as tax consultant and senior auditor. He was awarded
scholarship from Sampoerna Foundation to continue his Master Degree
in the University of Indonesia. To accomplish his experience,
Martoyo changed his career from auditor to practitioner in national
local company (Traikindo Group) and multi-national company (USG
Boral). Quickly he climbed the ladder in various position as senior
management position in finance, human capital and supply chain. He
has an enthusiast in sharing knowledge by being lecture in
University of Indonesia and PPM. Having a solid combination of
being practitioner and consultant, Martoyo able to manage his
program delivery to the next level of result.
Certified: CA, CPMA, BKP, CHRP, ELT and CSLP
Yours Learning Partner – Martoyo
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Emirzal Andis
Expertise: Leadership, Sales & Marketing B2B &
B2C,Distribution & Chaneling
Professional Experience:1. Senior Consultant & Facilitator,
Zafa
Consultant Indonesia.2. Group Head PT Lippo Group (Until
Now)3. Head of Sales and Operation; PT.
RUMA (www.ruma.co.id)4. Deputy GM Territory Planning – PT.
Hutchison CP Telecommunications5. Deputy GM Distributor &
Channel
Management – PT. Hutchison CP Telecommunications
Emrizal Andis had graduated as Bachelor Degree from Aeronautical
Engineering of Bandung Institute of Technology (ITB). He have more
than twelve years experiences in sales and operation in FMCG and
Telecomunication. In last five years he found his passion in
training, coaching and people development. He had facilitated
hundreds session of training and coaching for many well-known
company from various industry. That experience strengthen his
competencies in facilitating some topics related to selling skills,
leadership, sales management, retail management, merchandising,
channel management and strategic management.
Certified: IMA, AAJI, Assessor
Yours Learning Partner – Emirzal Andis
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ROBERT AB has critical passion in knowledge industry such as
research,teaching (university and business school), executive
development (training andcoaching), and writings since he starts
the journey in 2000. He has been teachingfor 15 years in various
courses in Management for master degree andundergraduate such as
Strategic Marketing & Branding, Strategic
Management,Organization, and People Management.
His passion in writing brought his 6 case articles, his case has
won “TheBest 2” of International Case Writing Competition held by
AESE Business School inPortugal in collaboration with The Case
Center. He has assisted various companyin various industry such as
insurance, logistics, home applience, banking, property,and
consumer goods. As professional, in his tenure, ROBERT AB received
“The BestEmployee”, “Long Service Award” and his department
received MURI Award as“The Largest Case Study Producers in
Indonesia”.
Currently ROBERT AB in progress of his doctoral program in
marketingmanagement in University of Indonesia. Previously in 2004,
he received Master ofManagement from Master of
Management-University of Indonesia (MMUI), andBachelor of Art in
Management from Padjadjaran University.
ROBERT ABExperience: Marketing, Branding, Communication
Advisory, Coaching, and Research
Professional Experience •Senior Consultant & Facilitator
ZaFa Consultant Indonesia•Certified Lecturer by Indonesian
Government as Senior Lecturer (Lector 200)•Expert in case study: •
International Case Study Publication in The Case Center
based in USA and UK. World Wide Downloaded• Managing Case
Center: MURI Award 2011: The Largest
Case Study Producers in Indonesia•International Speakers•
International Conference: American University in Cairo
arranged by Journal of Academy Marketing Science, 2011•
International Conference of Sustainable Management,
Bangkok 2012• International Conference of Scientific Management:
Paris
2015•International Teaching in international programs on BINUS
International and BINUS Global Program
Yours Learning Partner – Robert AB
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Fardila Astari is Communications Strategist specialising in
marketing communications and public relations with over twelve
years communications experience from various government
institutions, profit and non-profit organisations, management,
marketing and PR consulting firms. She has developed external and
internal communications strategies with unique communications
approach. She assists organisations and bring all communications
strategies together to achieve impactful communications for all
target audience and ultimately assist the
company/institution/organisation to deliver their brand promise and
achieve their business goals.
Fardila AstariExpertise: Strategic Communications, Leadership,
Management
Professional Experiences1. Senior Consultant & Facilitator
ZaFa
Consultant Indonesia.2. Communications Director Center for
Public
Policy Transformation3. Group Business Director Fortune PR4.
Communications Consultant in various
Government Institutions, Profit and non Profit, organisations,
management and marketing
5. Associate Director of Public Relation
Yours Learning Partner – Fardila Astari
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Dewi S. Soeharsono,MBA, Dipl, SCM
Professional Experience:1. Senior Consultant & Facilitator
ZaFa
Consultant Indonesia.2. Business Director DBrandcom3. Campaign
Manager IKEA.4. GM New Project Management Siloam
Hospital Group5. Product Manager LG
Dewi S. Soeharto has business strategic background. Experience
in Supply chain management, customer service strategic management,
hospital business strategic, project management, marketing
strategic and communication, brand management & activation,
social media activation, marketing audit.Cum Laude – Highly
Satisfaction Result 2008 – 2010Scholarship PMDK from Indonesia
Government – German Government 2003Exchange student to Konstanz
University Germany 2004Highly Achievement in Professional
Development Program MIM 2010Brand Strategist management and
Consultant for PertaminaIndonesia Tbk (Pertamax) 2012Consumer
Management Consultant for Indonesia Central Bank 2013
Yours Learning Partner – Dewi S. Soeharsono
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Experience of instructor• Professional Etiquette for Teller
& Support Staff , BTN Bank ,2016• Grooming & Etiquette for
Sales Staff, BTN Syariah, 2016• Etiquette & Business Attire,
Front Liners Staff, BNI, 2015• Etiquette For Driver, Kopsucofindo,
Jakarta, 2014• Grooming & Etiquette for CS and Teller,
Rabobank, 2014• Professional Image for Nurses, Dentist &
Dentist Clinic, 2014• Professional Image for Secretary, Telkoms el,
2013• Mindslim Program for Employee , DBS Bank, 2013• Mindslim
Program for Customer Shafira Fashion, 2013• Grooming training for
Artist, Management Artist, 2013
Professional experience1.Senior Consultant & Facilitator
ZaFa Consultant Indonesia2.Founder & Public Speaker of
RanLooks3.Founder & Director of Eudocia TrainingOrganizer,
2010-20134.Founder of Insekta Pest Control Company,Jakarta,
2007-20105.Marketing Manager of Pest Control
Company, Jakarta, 2002-2007
Expertise: Business Etiquette, Table Manner, Business Attire,
Professional Image
Oya Lutfiah Miranti
Yours Learning Partner – Oya Lutfiah Miranti
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Caecilia Marshela Sutanto
Expertise: Communication Skill, People Skill, Presentation
Skill
Caecilia has a strong passion in training and public speaking
field. She strived for successful career as a human resources
professional since 2008. Additionally Caecilia acquired an
extraordinary talent as a Master of Ceremony. She has performed in
hundreds of public and private events.Caecilia is a Bachelor of
Psychology Tarumanagara University. She achieved a tremendous
amount of experience working for prestigious companies in
Indonesia. Caecilia completed a number certifications in human
resources and communication which make her profile more
powerful..
Professional Expertise:1. Senior Consultant & Facilitator
ZaFa
Consultant Indonesia2. Senior Soft Skill Trainer at PT.
Inertia
Utama (Dexa Medica Group)3. Senior Corporate Trainer &
Senior
Managerial Development Program Coordinator at Kawan Lama
Group
4. Corporate Trainer & Leadership Specialist at Kompas
Gramedia
5. Management Trainee Development Coordinator at Orang Tua
Group
Yours Learning Partner – Caecilia Marshela Sutanto
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dr. Vera Shafia Syahnaz
Vera Shafia Mirza is a highly motivated doctor who isalways
passionate to take care of the patients. A teamplayer and also an
independent individual with remarkableinterpersonal skill. Since
graduated from Yarsi Universityshe had been working in various
clinic and hospital whichmake her tough, discipline, hardworking,
communicativeperson and cope well with high stress situation.She
also already receive training in Cardiac Life support,Trauma Life
Support, Neuro Life Support and First AidTraining For Employee.
Professional Experience:1. Senior Consultant &
Facilitator
ZaFa Consultant Indonesia2. Full timer General Practicioner,
RS
Abdi Waluyo Menteng3. General Practicioner, your clinic by
Mayapada Hospital4. General Practicioner, N clinique
Beauty And Wellness5. General Practicioner, Klinik
Spesialis Zamzam
Informal Education1. Advance Cardiac Life Support Course (ACLS)
, Perhimpunan Dokter Spesialis
Kardiovaskular Indonesia (PERKI).2. Pelatihan Hiperkes dan
Keselamatan Kerja Bagi Dokter dan Paramedis
Perusahaan oleh Pusat K3 Kemenakertrans Republik Indonesia,
Jakarta3. Advanced Trauma Life Support (ATLS) Perhimpunan Dokter
Spesialis Bedah Indonesia
(IKABI)4. Advanced Neuro Life Support (ANLS)
Yours Learning Partner – dr. Vera Shafia Syahnaz
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We Believe in Quality, We Respect the Price, So We Give The
BEST
PT. Zafa Consultant IndonesiaJalan Raya Foresta, Komplek
Apartemen Casa D’Parco Shophouses No 3
BSD City Tangerang Selatan 15345, Telp: 081808134020
(Hunting)
For More Information Please Contact:Bambang Guntoro – Project
Director, Mobile Phone: 0812-87233795
Vera Shafia – Sales, Marketing & Operation Head, Mobile
Phone: 081210099035 (Whats App Only)
Email: [email protected] & [email protected]
mailto:[email protected]