Organization Effectiveness GS1 System Development Process 26th January 2009
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GS1 System Development Process
Objectives• Implement a single system development process
across GS1 • Achieve a common and integrated process for
standards, guidelines, solutions and services• Leverage the best practices for process management
across GS1• Will ensure that development includes relevant
industry and technical expertise• Will ensure guiding principles of existing GS1
standards development are maintained(GSMP and EPCglobal SDP)
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GS1 System Development – GSMP, EPCglobal, Future
GSMP (*) EPC SDP SDP
Standards – 6 step process including Business Needs, Business Requirements, Solution Design, Approval and Ratification, Post
Solutions – Variation of 6 step process
Services – Not fully defined
Standards – 11 step process including Business Needs, Business Requirements, Approval, Technical Standard Development, Prototype, Approval, IP review, Ratification
Solutions and Services – Not defined
Standards, Solutions and Services Statement of Business NeedsMapping of Needs against existing Solutions, StandardsDetailed Requirements Gathering & Analysis Business Solution Design (A Standard? Solution? Guideline?)DevelopmentPilot or PrototypeApproval (for all) and Ratification (for Standard)Implementation Support
DEVELOPMENT PROCESSFull development process for Complex and New Requests
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GS1 System Development – GSMP, EPCglobal, Future
Oversight bodies-GS1 MB-BCS
BCS Groups-Operations Group-Process Group-Architecture
BRG’s-GPC-……..BRG’ working groupsTechnology Groups
Leadership bodiesEPCglobal BOG-Board Technology Committee-Board Strategy Committee
SDP Governance-Joint Strategy and Plan Comm-Business Steering Committee -Technical Steering Committee
Working Groups-Industry Action Groups -Joint Requirements Group-Technical Standards Groups
Oversight bodies - Standards-GS1 MB-BCS
Architecture GroupProcess Leadership CommitteeEPCglobal BOG Technology Committee
-Industry Engagement Committee
Systems Development Groups-Joint Development Groups-Solutions/Services Development Groups-Technical Standards Development Groups
ORGANIZATION
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GS1 System Development – GSMP, EPCglobal, Future
GSMP (*) EPC SDP SDP
Membership-Member Organizations-End users
Decision making-Consensus where possible-Stage Gates (Vote as necessary)
Architecture- Under development
Membership-End users-Member Organizations-Solution providers
Decision Making-Consensus where possible-Votes for Requirements and Draft Standards-BSC and TSC approval
Royalty Free Standards (where possible)-Intellectual Property Policy -“Opt-in” as needed
Architecture EPCglobal Architecture Framework
Membership-End users-Member Organizations-Solution providers as agreed
Decision Making-Consensus where possible-Votes/Go No Go
Royalty Free Standards (where possible)-Intellectual Property Policy- “Opt-in” as needed
ArchitectureSingle Integrated GS1 Architecture
PRINCIPLES
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Key Transformational Changes
• Clarity around prioritization and development of a single priority list
• Focus on a single cross-organizational process (from handoffs to collaboration)
• Business vs. Technology driven• Focus on a comprehensive delivery of meeting
agreed business needs
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GS1 Six Steps Industry Engagement and System Development
1 Discovery - by MO's, GO etc.
Observations, recommendation
2 Initial contact & planning
3 Form community, define needs
4 Develop Standards & solutions
5 Implementation
6 Ongoing engagement & support
Global Engagement Plan
Community, definition of needs Requirements
Document
Refer to ISDP Process
Meetings, feedback, refinements
Ratified standards, Guideline, Approved Solutions, Services
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System Development Process
1 Statement of Business Need
2 Requirements Development
3 GS1 System Development
4 Deployment
Clear Definition Of Need
Ratified Standards, Guideline, Approved Solutions, Services
Publications, Marketing, Support Tools and Training
Requirements
Document
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Process Overview
New Industries
DeploymentPublications, Marketing, Training
Core Industries Member Organizations
Business Needs
Requirements
System Development
Industry Engagement and Community Management
Prioritization• Already available?• New Development?
Standard? Solution?Services?
Standards Process Steps VoteRatification
Solutions & ServicesProcess Steps as neededPilotIntegration
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Roles and ResponsibilitiesStep 1: Statement of Business Need (from IE)
ProcessIndustry
EngagementSystem Development
MO SupportMember Organizations
Definition of Business Needs and Opportunities
Engagement with external community; linkage to industry groups e.g. trade associations
Local level interest or currently addressed at a local level
Represent local members and industries. Clarify/reinforce needs
Validation and Feasibility of Needs
Assess financial viability and business case
Provide impact analysis on existing GS1 System Components, technical advice
Prioritization and approval from Industry for development (commitment to deploy)
Assess commitment and industry readiness
Support with outreach in conjunction with MOs
Provide input from local members and industries
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Roles and ResponsibilitiesStep 2: Develop Requirements
Process Step Industry
Engagement System Development
MO SupportMember Organizations
Describe business processes
Ensure alignment with industry expectations and provide business expertise from community and staff
Documentation of process
Facilitation
Initiate development of support materials
Active involvement
Detailed Requirements
Ensure appropriate input to requirements from industry stakeholders
Ensure contribution and community review of output
Gathering and documentation of requirements; public review comment resolution
Facilitation
Initiate development of support materials
Active involvement
Harmonization of Requirements across GS1 System
Impact Analysis
Architectural Review
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Roles and ResponsibilitiesStep 3: Development
Process StepIndustry
Engagement System Development
MO SupportMember Organizations
Determine Development need – Standard, Guideline, Solution, Service
Validate expected output to industry needs
Map requirements to expected output (standard, solution, service, guideline)
Identify type of support material needed
Validate expected output
Business Solution Design
(Ensure Harmonization and Reusability)
Ensure alignment with industry expectations
Development and documentation
Facilitation
Align with implementation collateral
Active involvement
Technical Standard/Solution/Service Development
Assure alignment with industry expectations
Design and Documentation, Q&A, Facilitation
Align w Implementation collateral
Active involvement
Prototype/Pilot
IP Review and Ratification
Industry participation in pilot
Facilitation
IP Review
Ratification
Active involvement
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Roles and ResponsibilitiesStep 4: Implementation
Process StepIndustry
Engagement System Development
MO SupportMember Organizations
Provisional Documentation
Review and validate
Supply content for implementation documentation
Implementation material finalized (business case, process, etc.)
Validate documentation
Translation into local language
Additional Collateral finalized
Training program development (using expert input from other areas)
Communication Newsletters, articles
Web-site and wiki update
Support in local language
Final Documentation
Review and validate
Supply content for implementation documentation
Implementation material finalized (business case, process, etc.)
Support in local language
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Governance
• Standards will be ratified by GS1 Management Board• Board Committee for Standards will review standards and make
recommendation to MB. (Informal advice and guidance from EPCglobal Board Technology Committee as required)
• Solutions/Services releases are approved by GS1 CEO• GS1 Architecture Group
• Reviews and provides recommendations for all relevant business requirements, standards, solutions and services under development against the GS1 Architecture through the Architecture Review Process
• Process Leadership Committee• Combination of roles of GSMP Process Group and EPCglobal Business
and Technical Steering Committee
• Oversight of process and system development work for standards
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Clarification of Business Needs Versus Business Requirements
Business Needs• Definition and prioritization of generic business
opportunities and problems that an industry wants to solve
• Expected impact on community (e.g.financial, geographic)• Business case definitionBusiness Requirements• Detailed process understanding and detailed specification
of what end users will require in order to solve the problem or take advantage of business opportunity
• Includes specific parameters and details that can be used to define a standard, guideline, solution or service
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Business Needs and Requirements
• Business Needs and Business Requirements should define the need for:• GS1 Standards• GS1 Solutions• GS1 Services
• Then it can be determined if the needs apply to:• Maintenance of EXISTING Standard, Solution or Service• Or a NEW Standard, Solution or Service
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Definitions (Expanded definitions in GS1 Glossary of Terms)
GS1 Standards: Specifications for identifiers, attribute data, bar codes, RFID tags, data exchange and interfaces that ensure interoperability and consistency throughout supply chains. (e.g. EPCIS, Party Sync)
GS1 Solutions: Bundled package of GS1 Standards and/or services designed to meet a business need. (e.g. Traceability, Extended Packaging)
GS1 Services: Facilities or software that provide benefit or assistance in support of the implementation of GS1 standards and solutions. (e.g. ONS, GR, GEPIR)
All GS1 Standards, Services and Solutions are created using GS1 System Development Process
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Industry EngagementStatement of Business Need
Note: Its is planned to leverage the GSMP name for standards development and maintenance although a significant communication effort will be required to ensure clear understanding across all parts of the GS1 community
GS1 Standards Dev Community Structure(groups shown are examples)
Prioritization & Feasibility
Tech Standards
Deployment
Sys
tem
Dev
elo
pm
ent
GS1Identification
EPCIS
Industry Engagement Committee
Pro
cess Le
ade
rship
Co
mm
ittee
Discovery
UHFGen2
EANCOM
Standards Maintenance (BRG) Joint Requirement Groups
Bar Codes
eCom andData
Exchange
Identification Data SyncHealthcareTraceabilityGuideline
PartySync
Standard
MissingIdentification
Guideline
DataDiscovery
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Industry EngagementStatement of Business Need
System Development Groups by Type
JointReq
Groups
Prioritization & Feasibility
Step
2- Req
Step
3 - Dev
Step 1
Step 4Deployment
TechnicalDev
Groups
JointReq
Group
BusinessReq
Group
Simple ChangeRequests
Complex Application Stds
Complex Tech Standards
Solutions and Services
Step
2 and
3 – Req
and
Dev
Step
2 and
3 – Req
and
Dev
WorkIn
Progress
Sys
tem
s D
evel
op
men
t
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Purpose:• Advice on cross industry prioritization and applicability
• Review and understand business needs identified by Industry Engagement
Composition –
• End user representatives from each Industry that is part of Core
• MO representatives
• End users from other industries as recommended and agreed by Committee who are currently engaged in work efforts in GS1
• Representation from staff as needed - IE, ISDP, Marketing, Public Policy and MO Support
• Purpose and ongoing requirement for Industry Engagement Committee to be reviewed annually
Industry Engagement Committee
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Purpose• Ensures efficient delivery of system development based on
due process• Responsible for oversight of Process and Standards
Development issues• First level of approval for formation of new Groups in
Standards Development• Is a merge of GSMP Process Group and EPCglobal
Technical Steering committee
Composition• Representation from stakeholders of system development –
end users, MOs and Solution providers• Staff representation from ISDP, IE and MO Support
Process Leadership Committee
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Roles & Responsibilities:• Similar to BRGs today• Maintain existing standards via Simple Standards Request
Purpose:• Develop the Requirements to feed new / updated Standards• Make recommendations to changes in standards• Cross Industry Representation• Solution Provider Participation
Standards Maintenance Teams (BRG)
Bar Codes
eCom/
Data
Exchange
Identification Data Sync
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Joint Requirements GroupsHealthcare
Traceability
Guideline
Party
Sync
Standard
Missing
Identification
Data
Discovery
Roles & Responsibilities:• Can be cross industry• Mission specific and sunset when charter is completed• Create requirements related to Technical standards• Develop requirements and application standards• Include expertise from GS1, Solution Providers and BRGs as applicable
Purpose:• Develop & approve Business Requirements• Create Application standards and/or relevant guidelines• Solution Provider can participate and vote at appropriate phase as decided by
End Users• Intellectual Property Opt-in where applicable
Item Level
Tagging
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Roles / Responsibilities:• Structure for the technical standards development • Supply expertise to Joint Requirements Team and Complex
Standards teams for application standards development• Creation of Technical Guidelines
Purpose• Develop technical standards from Joint Requirements• Create Technical Guidelines• Intellectual Property Opt-in
Tech Standards Development
GS1
Identification
EPCIS
Discovery
UHFGen2
EANCOM
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Example of GS1 Standards: Data Discovery
1 Statement
Of Need
2 Requirements
Development
3 GS1 System
Development
4Deployment
Industries define need to securely answer questions about objects with known/unknown trading partners
Regulatory drivers and/or other opportunities identified
Align w 1-3 year plan and identify cross- industry impact
Go/
No Go
Create Joint Group, Develop Bus Requirements
Develop specific parameters
Architecture Group
Review and Reqs Finalization
Create Tech WG, and charter/plan for Data Discovery Standards
Pilot test, etc…
Publish and launch ratified Standard(s)
Publish and launch implementation campaign
Create
Training
Materials
Marketing
materials
Developed
Development of application standards, tech standards and tech guidelines …
Ratification
Go/
No Go
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Industry EngagementStatement of Business Need
GS1 System Development Structure:Services and Solutions
Solution / ServiceJoint Requirements Groups
(Maintenance of Existing and/or New Functionality)- Requirements
Solution / Service Development (Internal or 3rd Party)
- Technical (software development)- Bundling / Creation of Components for Solution / Service
- Pilot Test - Guidelines
Prioritization & Feasibility
Deployment
Sys
tem
Dev
elo
pm
ent
Step
2 - Req
sS
tep 3 - D
ev
Step 1
Step 4
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Industry EngagementStatement of Business Need
Solutions / Services DevelopmentCommunity Structure (groups shown are examples)
Prioritization & Feasibility
Step
3
Step 1
Step 4Deployment
Sys
tem
Dev
elo
pm
ent
Industry Engagement Committee
Solutions & Services Development (Internal or 3rd Party)
GEPIRAuthentication
Traceability
ONS
Solution / ServiceJoint Requirements Groups(Maintenance of Existing)
Solution / ServiceJoint Requirements Groups
(New Functionality)
Step
2
Authentication
EPCIS DataDiscovery
Registry
GEPIR
Traceability ONSRegistry
DataDiscovery
Data Driver
MO TrainingTools
MO TrainingTools
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Roles / Responsibilities:• Create relevant and community requested solutions and services
that solve business problems as defined during Requirements process
• Address needs that ensure effective use of technology based on GS1 standards
Further process details to be developed in Phase 3b
Purpose• Develop comprehensive guidance and supporting tools that
integrate GS1 standards to meet a business need
Solutions & Services
GEPIRAuthentication
TraceabilityONS
Registry
DataDiscovery
Data Driver
MO TrainingTools
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Example of GS1 Service Creation: Authentication
1 Statement of
Need
2 Requirements
Development
3 GS1 System
Development
4Deployment
IE identifies need to register, validate, share info re: GS1 Keys
ID Regulatory and other drivers for implementation
Align w 1-3 year plan and identify cross-ind impact
Go/
No Go
Create Joint Group, Develop Bus Requirements
Develop specific parameters
Architecture Group
Review and Reqs Finalization
No new standards devt. Create development plan for Service.
Engage 3rd party to develop central registry function.
Create MO Service Agreement (Legal)
Publish and launch implementation campaign
Create
Training
Materials
Marketing
materials
Developed
Development begins to enhance GEPIR for distributed functions.
Go/
No Go
Go/
No Go
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Example of GS1 Solution Creation: Extended Packaging Solution
1 Statement
Of Need
2 Requirements
Development
3 GS1 System
Development
4Deployment
IE identifies need to enable trade item & mktg data transmit to consumers via mobile devices
ID Regulatory and other drivers for implementation
Align w 1-3 year plan and identify cross-ind impact (retail / CPG only)
Go/
No Go
Simple CR for Data Sync BRG and Form Joint Group
Develop specific requirements for Guideline for Ext Packaging for Mobile Comm
Architecture Group
Review and Reqs Finalization
Create agreements for external parties (Legal)
Publish and launch implementation campaign
Create
Training
Materials
Marketing
materials
Developed
Go/
No Go
Go/
No Go
Enhancement to standards and development of Extended Packaging Guideline
Prototype the solution using
Existing/updated/new standards
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Critical Success Factors for SDP Organization Structure – Staff
Presence of sufficient technical expertise/support• Must come from MOs, GO
Effective Facilitation• Neutral dialogue• Committee rapport• Gaining community trust• Focused discussion• Transparency in Processes
Project/Process Management• Timeliness• Due process• Positive result• Consensus Decision Making
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GS1 SDP Functions
Integrated Standards
Development Process
Conformance Management/Certification
Technical Expertise
System Development
ProcessMgmt/ Facilitation
Development
Administration
Barcodes
Identification
EPC/RFID
ProgramMgmt
Tech Support
Data Sharing
Traceability
Solutions and Services
Development
ProcessMgmt/ Facilitation
Development
Administration
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Community Management: Single Face
• Unified Events/Meetings• Focus on solving business problems• Facilitate community involvement in System
Development • In collaboration with Industry Engagement who is responsible and
accountable for GS1 relationship with industries
• An integrated GS1 System development process• Uniform User experience
• Community-Room, infrastructure (i.e., CR system)
• Communication
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IT Support and Infrastructure
• Common Telco provider and web tools• Web presence
• Integration of Community Rooms• Integration of EPCglobal into Knowledge Center
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Legal Considerations for Standards Development
• GS1 Anti-trust Policy needs to be reviewed to best address what is required
• GS1 Intellectual Property Policy based on EPCglobal Policy should be signed by all participants of ISDP
• IP Council should review workgroup charters and confirm whether IP protection (opt-in) is required
• Call for IP declarations will be included at appropriate steps in detailed process for appropriate groups
• An updated code of conduct will be developed to best address what is required for GS1. Legal input required.
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Healthcare Traceability Solution
An Example of Development in the proposed GS1 SDP – Reflecting Interaction of IE, SDP, and MO Support
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Roles and ResponsibilitiesStep 1: Statement of Business Need (from IE)
ProcessGlobal Healthcare Traceability
Industry
Engagement / Marketing
System Development
MO Support
Definition of Business Needs and Opportunities
GS1 Healthcare Group defines the need to track pharmaceuticals, medical devices and … (COMPLETED)
Engagement with external community; linkage to industry groups e.g. trade associations
Local level interest or currently addressed at a local level
Validation and Feasibility of Needs
Discussion about Regulatory Requirements and other drivers for implementation
(COMPLETED)
Assess financial viability and business case
Provide impact analysis on existing GS1 System Components, technical advice
Prioritization and approval from Industry for development (commitment to deploy)
Review versus 1 year and 3 year plan and present to Industry Steering Committee – Determine if cross industry opportunity exists.
Assess commitment and industry readiness
Support with outreach in conjunction with MOs
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Roles and ResponsibilitiesStep 2: Develop Requirements
Process Step Global Healthcare Traceability
Industry
Engagement / Marketing
System Development
MO Support
Describe business processes
Create HC (or Cross Ind Traceability) WG
Develop Business Requirements Analysis Document
Ensure alignment with industry expectations and provide business expertise from community and staff
Documentation of process
Facilitation
Initiate development of support materials
Detailed Requirements
Develop specific parameters required to meet Requirements (Business Solution Design)
Ensure appropriate input to requirements from industry stakeholders
Ensure contribution and community review of output
Gathering and documentation of requirements; public review comment resolution
Facilitation
Initiate development of support materials
Harmonization of Requirements across GS1 System
Review of Req by Architecture Group – ensure consistency with GS1 system.
Process Leadership Group reviews and approves
Impact Analysis
Architectural Review
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Roles and ResponsibilitiesStep 3: Development
Process StepGlobal Healthcare Traceability
Industry
Engagement / Marketing
System Development
MO Support
Determine Development need – Standard, Guideline, Solution, Service
Map requirements to existing standards where applicable For Tech Requirements, form WG with Opt-in (e.g. Discovery, EPCIS, ONS). If Solution or Service, create development plan (industry specific as needed)
Validate expected output to industry needs
Map requirements to expected output (standard, solution, service, guideline)
Identify type of support material needed
Business Solution Design (Ensure Harmonization and Reusability)
Ensure requirements are included in Technical Standards.
Ensure alignment with industry expectations
Development and documentation
Facilitation
Align with implementation collateral
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Roles and ResponsibilitiesStep 3: Development
Process StepGlobal Healthcare Traceability
Industry
Engagement / Marketing
System Development
MO Support
Technical Standard/Solution Development
Develop Working Draft of Tech standards, Develop Outline of Solution
GS1 AG Review
Assure alignment with industry expectations
Design and Documentation, Q&A, Facilitation
GS1 AG Review
Align w Implementation collateral
Prototype/Pilot
IP Review and Ratification
Prototype the use of standard in the Solution
IP review
Industry Steering and Process Leadership Committee Review
Ratification of Standards (BCS)
Approval of Solution, Service (Advisory Council?)
Industry participation in pilot
Facilitation
IP Review
Ratification
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Roles and ResponsibilitiesStep 4: Deployment
Process StepGlobal Healthcare Traceability
Industry
Engagement / Marketing
System Development
MO Support
Provisional Documentation
Create Global Healthcare Traceability Solution Collateral
Review and validate
Supply content for implementation documentation
Implementation material finalized (business case, process, etc.)
Additional Collateral finalized
Finalize Training Materials
Training program development (using expert input from other areas)
Communication Marketing materials Developed
Newsletters, articles
Web-site and wiki update
Final Documentation
Publish Content and launch implementation campaign
Review and validate
Supply content for implementation documentation
Implementation material finalized (business case, process, etc.)
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Anti-Counterfeit Solution
An Example of Development in the proposed GS1 SDP – Reflecting Interaction of IE, SDP, and MO Support
47
Roles and Responsibilities SOLUTIONStep 1: Statement of Business Need (from IE)
ProcessAnti-Counterfeit Solution
Industry
EngagementSystem Development
MO Support
Definition of Business Needs and Opportunities
GS1 Healthcare Group, Retail, Apparel, Consumer Electronics, DVD’s define the need to address counterfeit product
Engagement with external community; linkage to industry groups e.g. trade associations
Local level interest or currently addressed at a local level
Validation and Feasibility of Needs
Document current approaches to defeating counterfeiting, government support
Assess financial viability and business case
Provide impact analysis on existing GS1 System Components, technical advice
Prioritization and approval from Industry for development (commitment to deploy)
Determine if anti-counterfeiting is a cross industry priority. If solution is developed, how quickly will it be utilized Industry Steering Committee Review and Approval
Assess commitment and industry readiness
Support with outreach in conjunction with MOs
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Roles and ResponsibilitiesStep 2: Develop Requirements
Process Step Anti-Counterfeit Solution
Industry
EngagementSystem Development
MO Support
Describe business processes
Create Joint Anti-Counterfeiting Workgroup with reps from multiple industries, customs
Ensure alignment with industry expectations and provide business expertise from community and staff
Documentation of process
Facilitation
Initiate development of support materials
Detailed Requirements
Identify how better information can defeat counterfeiters
Identify how better defense methods (inspections, authentication) can be use
Ensure appropriate input to requirements from industry stakeholders
Ensure contribution and community review of output
Gathering and documentation of requirements; public review comment resolution
Facilitation
Initiate development of support materials
Harmonization of Requirements across GS1 System
Review of Requirements by Architecture Group – ensure consistency with GS1 system.
Process Leadership Group reviews and approves
Impact Analysis
Architectural Review
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Roles and ResponsibilitiesStep 3: Development
Process StepAnti-Counterfeit Solution
Industry
EngagementSystem Development
MO Support
Determine Development need – Standard, Guideline, Solution, Service
Map requirements to existing standards where applicable If new standard required, create WG and Opt-in as needed. If Solution or Service, create development plan
(Industry specific as needed)
Validate expected output to industry needs
Map requirements to expected output (standard, solution, service, guideline)
Identify type of support material needed
Business Solution Design (Ensure Harmonization and Reusability)
Ensure requirements are included in new Technical Standards if needed.
Ensure alignment with industry expectations
Development and documentation
Facilitation
Align with implementation collateral
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Roles and ResponsibilitiesStep 3: Development
Process Step Anti-CounterfeitingIndustry
EngagementSystem Development
MO Support
Technical Standard/Solution Development
Develop Working Draft of Tech standards (if needed), Develop Outline of Solution
GS1 AG Review
Assure alignment with industry expectations
Design and Documentation, Q&A, Facilitation
GS1 AG Review
Align w Implementation collateral
Prototype/Pilot
IP Review and Ratification
Prototype the use of standard in the Solution
IP review
Industry Steering and Process Leadership Committee Review
Ratification of Standards
Approval of Solution, Service
Industry participation in pilot
Facilitation
IP Review
Ratification
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Roles and ResponsibilitiesStep 4: Deployment
Process StepAnti-Counterfeiting
Industry
EngagementSystem Development
MO Support
Provisional Documentation
Anti-Counterfeiting Solution Document (industry specific as needed)
Review and validate
Supply content for implementation documentation
Implementation material finalized (business case, process, etc.)
Additional Collateral finalized
Pilot Training Materials
Training program development (using expert input from other areas)
Communication Contribute to marketing material
Newsletters, articles
Web-site and wiki update
Final Documentation
Review and validate
Supply content for implementation documentation
Implementation material finalized (business case, process, etc.)