Organisational Project Management Maturity Assessment

Organisational Project Management Maturity Assessment

This list of suppliers was pre-qualified for the ICT Management Consultants multi-use list category of Organisational Project Management Maturity Assessment.

Version 43.0 – 31 August 2012

Service Type Definition

Refers to the assessment of an organisation’s current project management practices, the level of organisational effectiveness and the development of a roadmap to improve an organisation’s overall

performance.

Applicants should note the use of industry standards, methodologies and best practice in organisational project management maturity assessment tools. Some commonly referred examples

are:

Capability Maturity Model – Integration (CMMI)of the Carnegie Mellon University and Software Engineering Institute, USA;

Portfolio, Programme and Project Management Maturity Model (P3M3) of the Office of Government Commerce, UK Government;

Organisational Project Management Maturity Model (OPM3) of the Project Management Institute, USA.

Disclaimer

All supplier information is as provided by the supplier in their application. Accordingly, before relying on information provided in the ICT MCL, agencies should independently verify its accuracy, currency, completeness and relevance for

their purposes. Agencies must ensure that any procurement process is undertaken in accordance with agency guidelines.

In selecting suppliers, agencies must comply with the Commonwealth Procurement Rules (July 2012).

If you have any questions about the multi use list (the List), please call on 02 6215 1597 or email [email protected]

Organisational Project Management Maturity Assessment Category Version 43, August 2012

mailto:[email protected]

http://www.finance.gov.au/procurement/procurement-policy-and-guidance/commonwealth-procurement-rules/index.html

Organisation Name 451 Consulting Pty LtdTrading Name

Contact Mr Gerard O'Hara

Address Level 1, 377 Montague Road

Suburb West End

State Queensland Postcode 4101

Telephone 0732550457 Facsimile 0732550119

Website www.451consulting.com.au

Email [email protected]

ABN 90079617575

Company BackgroundSince 2001, 451 Consulting has assisted over 45 government and private sector organisations become more successful through delivery of 400 assignments. We offer highly responsive and scalable solutions through our 32 experienced consultants and access to over 80 highly pre-qualified contractors. Our business and government clients value 451 Consulting as trusted advisors and capability partners in the formulation and realisation of strategic and operational goals. We provide management and technology consulting services to Brisbane (headquarters), Sydney, Melbourne, Canberra, and New Zealand markets. You can be confident in selecting 451 Consulting as over 90% of the organisations we have partnered with since 2001 have nominated 451 as a preferred partner when addressing new organisational challenges; a fact that is fully supported by written testimonials and repeat work. The majority of people in 451 Consulting are long standing members of the Australian consulting and contracting community, having served with international consulting organisations and major public and private organisations over many years. 451 offers you a rich history, deep experience and pragmatic methodology.

Company Accreditation (Optional) 451 Consulting has an outstanding track record of delivery insight, integrity and value on every client assignment. We have a fully operational quality management system and our high-quality performance is demonstrated by our appointment to numerous Government and private sector panels, some of which include: - Department of Defence (Management Consulting Services) - Department of Public Works (Whole-of-Government Panel for Project Management Coaching, Training and Mentoring) - Ergon Energy (Six panels across Project Management, Strategic Consulting and ICT Consulting Services) - Civil Aviation Safety Authority (Aviation Safety Consultancy MUL Panel) - Queensland Health (ICT Contracting Services, and Internal Audit) - Suncorp (ICT Contracting and Project Management Resourcing) - Asia Pacific Utilities Group (Management Consulting Services) - Department of Transport and Main Roads (ICT Consulting and Contracting Services) - Corporate Services Queensland (PMO Panel) - Queensland Investment Corporation (Program Health Checks & PMO Review Panels) - Department of Communities and Disability Services Qld (Project Management Training, Coaching and Mentoring) - Local Government Association Queensland (Learning and Development, and Business Services Consulting) - Gold Coast City Council (Training, Organisational Development and People Management) - City of Townsville (Panel of Providers for Business Management Consultant Services) - Department of Emergency Services (Internal Audit)


Organisational Project Management Maturity Assessment 451’s Project Management Maturity Assessment Methodology provides peace-of-mind when organisations are developing their project manager competency. We undertake high-level analysis to create an independent Project Baseline, and for existing projects, we analyse Steering Committee Minutes and Status Reports. 451 can provide a Mentoring Program tailored to the Project Manager, to assist with their competency objectives and delivery of projects. Our approach supports a deep transfer of skills over a short period of time with lower organisational risk. Recent examples include: a) 451 were engaged by the Department of Main Roads to undertake a strategic assessment of their Project Management processes, methodology and alignment with organisational direction. This processes included review of the top 40 strategic projects across the department to assess the maturity of their existing projects and opportunities for future improvement. 451 delivered a formal review and recommendations paper which highlighted continuous performance improvement initiatives across their project portfolio. 451 were subsequently engaged to deliver a key Program of Work to ensure critical business outcomes for the Program were obtained. b) The Department of Communities engaged 451 to undertake a major review of project structure and governance. This assignment included a major strategic review of project management maturity levels as part of the Queensland Whole-of-Government Prince2 project methodology implementation. The successfully delivered outcome of this assessment included rollout of a specialised capability development program to over 50 project managers and executive staff which increased project maturity, improved methodology use and enhanced governance approaches.


Organisation Name Accenture Australia Holdings Pty LtdTrading Name Accenture

Contact Mr Melissa Waldron

Address Ground Floor, 4 Brindabella Circuit,

Suburb Canberra Airport

State ACT Postcode 2609

Telephone 02 6217 3181 Facsimile 02 6217 3001

Website www.accenture.com


ABN 61096995649

Company BackgroundAccenture is a global management consulting, technology services and outsourcing company. Combining experience and comprehensive capabilities across all industries and business functions with extensive research capabilities, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 186,000 people in 49 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008.

Accenture offers a wide range of management consulting services with specialisations across most aspects of management and technology consulting, business service delivery and operation. In addition, Accenture’s comprehensive heritage in systems integration and outsourcing means our consulting advice is pragmatic, outcomes focused, and mindful of implementation challenges.

Globally Accenture operates with one common brand and business model which allows us to serve our clients with consistency. In Australia we operate offices in Canberra, Sydney, Melbourne, Brisbane, Perth and Wollongong. Our clients span a broad range of industries worldwide and include many of the Fortune Global 100 and Fortune Global 500 companies, and numerous Government agencies. Many of our top 100 clients have been clients for at least five years.

Accenture’s culture is strongly customer focused, results oriented and guided by our core values of client value creation, best people, integrity, respect for the individual, one global network and stewardship. We spend over $300 million pa on training each year and we seek out the best talent and actively manage the development of our people to retain the best performers.

Company Accreditation (Optional) Accenture has the following accreditations:

Capability Maturity Model (SW-CMM, CMMI) - Accenture has achieved Level 5 in both SW-CMM and CMMI in key Delivery Centre Network locations, with 93% of seats being in Level 5 centres. We have global CMMI programs in our Delivery Centres and in all 5 Operating Groups and have imbedded CMM into Accenture Delivery Methods. Our APIF (Accelerated Process Improvement Framework) offering helps clients achieve CMMI-based objectives faster.

eServices Capability Model (eSCM) - As founding sponsor and contributing member, Accenture is partnered with Carnegie Mellon University to create the eSCM. eSCM is a capability model that addresses the entire outsourcing process (pre-contract, contract execution, and post-contract), with a focus on building a foundation for sustained improvement of capabilities. Our Bangalore Delivery Centre is the first BPO organisation in the world to achieve eSCM-SP certification. We are a corporate sponsor of eSCM-SP and have imbedded it into Accenture Delivery Methods.


ISO 9001 - We are certified in ISO 9001:2000 across all 5 global Operating Groups, Spain Delivery Centre and European Service Centre (ESC).

Organisational Project Management Maturity Assessment Accenture has skills and experience in the delivery of organisational project management maturity assessment and related roadmap development, re-structuring and change management services, within large and complex Australian Government agencies.

A key element of our services is Accenture’s own methodology ICT project management which includes an inventory of skills, roles, processes and related capabilities which we believe are needed to provide a mature ICT project management capability. This method, (part of the Accenture Delivery Methods™) focuses on the delivery of complex projects through the balancing of the completing challenges of Scope, Quality, Effort, Risk and Timing, (SQERT).

Some examples include:

a. NSW Information Management Transformation – Accenture is partnering with NSW Health to improve the organisation’s ICT management capabilities. The first phase of this program involved a 90-day diagnostic and planning phase to:

(i) assess current ICT operations

(ii) Define the operating model and capabilities ICT requires to achieve its objectives, and

(iii) Develop an implementation roadmap for the Transformation Program

b. Child Support Agency – Accenture was asked to review CSA’s project to separate its ICT services from the ATO (who had traditionally provided this capability). We worked with the CSA CIO, project manager and key stakeholders to assess CSA’s readiness to progress with the project and ultimately become self-provisioning of ICT services. This work included a number of assessments including the scope (ie, did it cover everything it should) of the project, the strategy to create a CSA ICT capability, and the proposed schedule and project team capabilities.


Organisation Name Adaptive Frameworks (Projection Management Consultants)

Trading Name Adaptive Frameworks

Contact Mrs Darilyn Evans

Address Suite 709, 343 Little Collins St

Suburb Melbourne

State Victoria Postcode 3000


Website http://www.adaptiveframeworks.com.au/


ABN 33105407627

Company BackgroundAdaptive Frameworks is one of the most successful providers of Project Management and Program Management expertise in Australia. Established in 2004, the company specialises in the application of PRINCE2 and Managing Successful Programs (MSP) and provides consultancy and training in these and other best practice frameworks.

Adaptive Frameworks focuses on providing assistance to organisations transitioning to consistent best practice approaches. Our consultants have significant working knowledge of both public and private sector projects and programmes equipping them to add considerable value to our clients through real-life experiences. Our list of federal government clients includes: The Department of Veterans Affairs, the Department of Employment and Industrial Relations, Centrelink and the Department of Defence.

Other clients include state government departments across Australia and many organisations from the private sector. When providing practical solutions to organisations Adaptive uses its significant project management methodology expertise, particularly PRINCE2, MSP and PMBOK.

Company Accreditation (Optional) Accredited Consulting Organisation (APMG)

Accredited Training Organisation (APMG) for PRINCE2, MSP and P3O

Members of the Australian Institute of Management

All consultants are individual members of the Project Management Institute

Organisational Project Management Maturity Assessment As Registered Consultants, Adaptive Frameworks have staff who can advise on the self-assessment tools for maturity assessments and/or the most appropriate independent assessment method. We normally recommend the initial assessment be conducted independently to establish a baseline against which improvements may be measured. Incremental assessments can be done internally with fresh external ones being recommended to confirm an increase in the organisations level of project management maturity.

For organisations using PRINCE2 there is a specialist subset of the P3M3 Maturity assessment P2MM which Adaptive Frameworks is licensed to administer. This allows organisations that deliver internal projects to identity their strengths, areas for improvement and build an action plan


to improve their effectiveness in the use of PRINCE2. This will lead to PRINCE2 being embedded within the organisation, helping to deliver the full benefits of using a structured project management method.

Recently we have conducted organisation-wide maturity assessments for Landgate in WA and assisted them develop an improvement plan. We have performed project management maturity assessment for CGL Information Services and Corporate Information Services of the Department of Infrastructure. In addition, Adaptive Frameworks has provided advice to organisations such as LaTrobe University and International Power on how to use existing tools such as P3M3, gap analysis and interviews to establish an accurate assessment of their current maturity level and generate a plans to effect gradual improvements.


Organisation Name Adaptra (MPM Group Pty Limited)Trading Name Adaptra

Contact Mr Lauire Mastro

Address Level 11, 9 Castlereagh Street

Suburb Sydney

State NSW Postcode 2000


Website www.novait.com.au


ABN 62073795105

Company BackgroundAdaptra is a specialist provider of Project Management resources and services for a variety of major Australian industry sectors including pharmaceutical, financial services, manufacturing and government. We focus on providing expert Project Management resources for a specific market in which our company has deep knowledge and experience. Our areas of expertise include:

- End to end management of business & IT projects

- Project Initiation services

- Business case development

- Vendor evaluation & selection

- Project health checks

- Project coaching, mentoring & support

- Project rescue

- Post implementation reviews

- Project Management Office (PMO) services

- Applications development management

- Process re-engineering to a divisional level

- Evaluation, selection and implementation of business productivity systems e.g. workflow and image

- Establishment of BPR capability in organisations

Company Accreditation (Optional)

Organisational Project Management Maturity Assessment Adaptra’s method is to undertake a review of the project portfolio against organisational strategy to show how problems with the framework can manifest in problems with delivery of strategy. An assessment of the templates and processes is also undertaken. At the conclusion of the assessment a concise report outlining quick wins is presented for consideration. Typically a roadmap of controlled change is then able to be proposed to improve process and/or increase the PM maturity. Below are summaries of Adaptra’s recent reviews of this nature in major organisations including:


- A State-owned Corporation - Review of Project Management Framework, assessment of project management deliverables, Project community and coaching and training of executive, senior management and project managers. We introduced changes to deliverables and processing piloting implemented change in Model Projects.

- A Pharmaceuticals organisation - Review of Project Management Framework, assessment of project management deliverables, Project community. Adaptra implemented many changes to project deliverables and processes. This included coaching and mentoring for the project management community.

- A Financial services organisation - Review of Project Management Framework, assessment of project management deliverables, Project community. Implementing and piloting changes to project deliverables and processes including the implementation of web based portfolio and project tools


Organisation Name AOT Consulting Pty LtdTrading Name

Contact Mr David Taylor

Address Level 15, The Forrest Centre, 221 St. George's Terrace

Suburb PERTH

State Western Australia

Postcode 6000


Website www.aotconsulting.com


ABN 39009374001

Company BackgroundAOT Consulting Pty Ltd is an independent professional consulting service firm that commenced business in 1989 and has since established a reputation for providing specialist skills in business, management and technology consulting. We have been engaged on a range of projects both in Western Australia for the State Government and the Commercial sector, as well as internationally in Asia Pacific and Europe.

The services we provide include:

Business Planning and Analysis (Strategic and Operational);

Facilitation;

Strategic Sourcing and Procurement;

Negotiation;

Contract Development and Management;

Governance;

Audit and Risk;

Stakeholder Engagement and Communications; and

Program, Project and Transition Management.

We have undertaken over 3,000 consulting projects, providing services across a range of sectors:

Commonwealth Government.

Emergency Services.

Financial Services.

Health, Life Sciences and Education.

Information and Communication Technologies Industries.

Infrastructure.

Land and Property.

Law and Order.

Licensing and Regulation.

Local Government.

Mining and Resources.

Oil and Gas.

Online Services.

Primary Industries.

Professional Services.

Science and Technology industries and Science Parks.

Sport, Recreation Tourism and Leisure.

State Government.

Utilities (Gas, Power, Telecommunications, Water).


Company Accreditation (Optional) AOT Consulting has reinforced its commitment to delivering a quality professional consulting service through working in accordance with its ISO 9001 Quality System, accredited by Bureau Veritas Quality International (BVQi) to the ISO 9001:2000 standard.

The firm first established its QMS in 1995 based upon ISO9001:1994 and has since undertaken over 3,000 consulting projects for clients using this system. Professional consulting service delivery and management, business and administration processes have been designed to meet the requirements of ISO9001:2000, which provides consistency in our service delivery and quality outcomes.

Where applicable we also use internationally recognised standards such as AS/NZS 4360 Risk Management and AS/NZS 7799.2:2003 Information Security Management. We also reference internationally recognised standards such as ISO20000 for Service Management.

While AOT Consulting has not sought accreditation for MSP, Prince2 or PMBOK, the principles of these frameworks are applied to designing and managing programs/projects e.g. Prince 2 products are described in our ISO9001:2000 as deliverable outputs.

At any one time, the company may be running 40-50 consulting projects (not all projects run continuously – some are pending specific milestones such as tender close dates). All projects have budgets, milestones and deadlines in accordance with the principles of Prince2 or PMBOK.

Organisational Project Management Maturity Assessment AOT Consulting refers mainly to CMMI when undertaking organisational project management maturity assessments. Such assessments are generally undertaken as part of broader reviews in relation to business planning and analysis (strategic and operational) and strategic sourcing planning.

Office of Shared Services Information and Communication (ICT) Services Delivery Review - AOT Consulting conducted a review, which examined a series of service delivery based issues being experienced within ICT Services that were identified by the Office of Shared Services (OSS). The review took into consideration the OSS’ positioning in relation to CMMI.

Disability Services Commission - Information Management and Information Technology Strategic Plan - AOT Consulting completed a project with the Disabilities Services Commission to develop an Information Management and Information Technology Strategic Plan for the Commission. This included an assessment of where the DSC was positioned in relation to CMMI.


Organisation Name Apis Consulting (Apis Group Pty Ltd)Trading Name

Contact Ms Carol Pasfield

Address 4/18 Bentham Street

Suburb Yarralumla



Website www.apisgroup.com.au


ABN 91125472899

Company BackgroundApis Group is a Small to Medium Enterprise specialising in the provision of high-quality, professional business services to Government, leveraging a foundation of core management capabilities. We have access to a range of consultants and contractors who have formal accreditation in project management and/or an extensive track record in managing and implementing projects.

Apis has demonstrated flexibility and adaptability in working with a variety of cultures, methodologies and service delivery frameworks. Our success demonstrates our ability and willingness to use and/or adapt client processes and reporting mechanisms.

Apis is experienced in guiding and informing organisational improvement through technology, and is adept at tailoring leading practice methodologies to the specific needs of client organisations. We emphasise the importance of understanding an organisation’s business and cultural drivers before investing effort in developing and implementing an appropriate solution.

Apis offers more than a predefined number of consultants – we offer a capability that provides the following benefits:

- Access to a broader range of expertise, as and when required;

- Flexibility and responsiveness;

- Quality outcomes through Apis’ peer review system;

- Surge capacity during periods of demanding or conflicting task priorities; and

- Built-in redundancy to ensure seamless delivery of service.

Company Accreditation (Optional) Apis sits on over 40 Government panels, including:

- Australian Communications and Media Authority – provision of IT consultancy services;

- Centrelink and Medicare – ICT contractor services;

- Department of Families, Housing, Community Services and Indigenous Affairs – IT contractors

- Australian Customs Service – ICT Market Testing;

- Australian Customs Service – Consultancy and business services;

- Australian Customs Service – ICT contract personnel and related services;


- Australian Public Service Commission – Leadership, learning and development provider;

- Australian Taxation Office – Design and strategy services;

- Austrade – Information management and knowledge management;

- Austrade – IT consulting and solution services;

- Department of Foreign Affairs and Trade and Austrade – Management and professional skills training;

- Department of Broadband, Communications and the Digital Economy – Corporate governance services;

- Department of Human Services – ICT management consultancy services;

- Department of Health and Ageing – Organisational design, change management and facilitation services;

- Department of Health and Ageing – Panel to provide consultancy services 2007-09; and

- Department of Veteran Affairs – Provision of design and strategy services under a parallel arrangement.

Organisational Project Management Maturity Assessment Program/project management services, including assessment of an organisations current capability, are core business services provided by Apis. Our personnel are well-qualified and experienced in current methodologies, including P3M3 and OPM3, to assess a client organisation’s level of project management capability and maturity. Apis assesses a client organisation’s current state, maps it against the defined future state and applies gap analysis and project risk methodology to determine a range of capability requirements plotted against their respective risk rating that drives the development of tailored solutions.

Apis was engaged by the Department of Natural Resources and Mines (Qld) to assess project management capability across the department’s various business groups, project portfolio management, governance and reporting, and provide recommendations to improve methodology, delivery support and the scope to extend project management methodologies as a vehicle to enhance efficiency and effectiveness of service delivery.

The Department of Immigration and Citizenship (DIAC) engaged Apis to improve its project management capability to realise improved project outcomes from its investment budget. Apis implemented a strategy that included establishing a Corporate Program Office, and conducting workshops with senior personnel to determine the current and future state of project management capability, scope the gap between and mapped it against risk and priority of effort to consolidate a go-forward strategy. In addition, Apis defined a staged approach, governance arrangements to drive the desired change, and a business case describing scope, cost, benefits and risks.


Organisation Name ASG Group LimitedTrading Name ASG Group Limited

Contact Mr Graham O’Sullivan

Address Equinox 1, Level 3, 70 Kent Street

Suburb Deakin



Website www.asggroup.com.au

Email graham.o’[email protected]

ABN 57070045117

Company BackgroundASG is an award winning and wholly Australian owned IT business solutions provider, offering IT management and consulting services, business intelligence and thought leadership. Established in 1996 our goal is to provide innovative, high quality and cost-effective services to our valued clients. ASG has over 800 consultants’ nationwide providing services in the IT Industry.

Company Accreditation (Optional) Quality Management Standard AS/NZS ISO 9001:2008. IT Service Management ISO/IEC 20000.1:2007. Environmental Management AS/NZS ISO 14001:2004.

Organisational Project Management Maturity Assessment ASG has led many engagements in the establishment of Program Office including DPW Queensland, Department of Commerce NSW, Powerhouse Museum, BlueScope Steel, Pacific Brands and Australia Post. We leverage the OGC Gateway Processes, P3M3, CMMI for Maturity Assessment as well as COBIT v4.0 & v5.0. Our national team is made up of practitioners with certifications in PRINCE2 and PMBoK, all with vast practical experience in managing multi-million portfolios and delivering highly complex projects. This experience is essential to conducting maturity assessment and developing sensible improvement plans. CS1: Australia Post We were engaged to review all PMO activities for every business unit and the IT division of Australia Post. We developed a maturity assessment based on the P3M3 Maturity Model to assess the relative maturity of each business area and based on the gap analysis of each were able to arrive at a future state PMO construct to suit every part of the organisation. This engagement extended into scoping, requirements, business case and implementation of a Portfolio Management solution for managing the entire IT project portfolio. CS2: BlueScope Steel BlueScope Steel operated three PMO's and we were asked to assess the Program, Portfolio and Project Management processes. We utilised a tailored P3M3 model to conduct an assessment, developed a gap analysis and then formulated the future state model for the organisation. This project then went on to implement the processes, select a tool to support it and implement that tool.


Organisation Name ASI Solutions (Anabelle Bits Pty Ltd)Trading Name ASI Solutions Pty Ltd

Contact Mr Darryl Maloney

Address Unit 4, Block A, Trevor Pearcey House Traeger Court, 4/28 Thynee Street

Suburb Bruce



Website www.asi.com.au


ABN 40068649972

Company BackgroundAbout ASI Solutions: An Overview Anabelle Bits Pty Ltd, a privately owned Australian company (ACN 068 649 972,) trading as ASI Solutions. Since its foundation in 1985, the Company has grown to become one of Australia’s leading ICT companies currently employing approximately 185 staff Australia wide. ASI Solutions’ customer base varies in scope from Federal and State Government Agencies to the SME market. Some of our major customers include: Department of Defence, the Education sector, utilities, Police Forces, Telstra and major commercial franchises. In a market of increasing complexity, ASI Solutions has the ability to blend both technical expertise and business understanding into a unique and exclusive offering to its clients. This is achieved by committing and supplying solutions with the flexibility and foresight which ensures we are one step ahead of the competition. Planning, combined with a structured approach to management and deployment, supports our model. This will help any client with forecasting its needs and with developing its technology plans to align and integrate them with business goals and objectives. Our strengths reside in Strategic Consulting - Service Management - Security Consulting (IRAP etc) - Resumption Strategies - Solution Design & Implementation - Hardware supply

Company Accreditation (Optional) AASI Response ASI Solutions is proudly an AS9001:2000 Quality Assured Company and operates within the ITIL Framework for its service delivery. ASI Solution’s activities comply, with the requirements of the Commonwealth Protective Security Manual (PSM), the Australian Communications Electronic Security Instructions 33 (ACSI-33) and relevant Australian standards. The compliance framework for ASI Solution’s IT security is the Information Security Management ISO/IEC 17799:2001 against which the ASI Solutions undertakes regular Threat Risk Assessments (TRAs)

Organisational Project Management Maturity Assessment ASI Response ASI solutions Professional services team has extensive experience in the full project life cycle, the development of project governance, the evaluation and refinement of structured project management frameworks, and reviewing and monitoring the benefits of a successful closed project. ASI Solutions Professional services team can review an organisation’s project management maturity, and identify a path for improvement to increase and build on its processes. This will allow an organisation to improve its ability to meet its strategic goals. The maturity assessment allows ASI solutions to quantify an organisations maturity relative to its capability, and identify areas of strength and weaknesses. It also allows ASI solutions to help highlight the link between projects


and business strategy, and the importance of support from all levels to project management practices. ASI Solutions Professional services prefers to use the Capability Maturity model and the OPM3 of the PMI. ASI solutions staff have previously conducted a full Capability Maturity analysis for EDS Canberra, and were able to outline an improvement pathway to reinforce customer confidence, and analysed the offices of Zurich Captital Markets Australia to streamline proceses.


Organisation Name Aspire Asia PacificTrading Name

Contact Mr James Bawtree

Address 12 Judith Street

Suburb Seaforth


Telephone 0419533678 Facsimile

Website www.aspireapac.com


ABN 82137050492

Company BackgroundAspire are a company dedicated to helping organisations manage change successfully. We achieve this by sharing and transferring our knowledge to organisations to aid the change process. Our approach is fresh, innovative and energetic, we offer a unique blend of practical experience and deep knowledge of the methods and techniques that we support. Change management is at the core of our services, this is based on programme management, and in particular, Managing Successful Programmes, within this we offer a range of service. We specialise in Best Practice, and in particular focus on the use of the UK Government methodology called Managing Successful Programmes we support this with strong capabilities in strategic review, benefits management, project management using PRINCE2® and operational management processes. We offer a range of services to support organisations through the full change cycle through our team of experienced trainers, coaches, facilitators and consultants who will transfer our knowledge and skills to you and offer the potential to permanently raise your competence for the long term value and benefit of any organisation. Aspire is a knowledge transfer company which helps organisations improve through it's four services. Aspire Academy Aspire Activate Aspire Accelerate Aspire Assess

Company Accreditation (Optional) As an Approved Training Organisation (ATO) and Accredited Consulting Organisation (ACO) Aspire has and follows a quality manual which has been approved by APMG, who specialises in the accreditation and certification of organisations, processes and people, within a range of industries and management disciplines.

Organisational Project Management Maturity Assessment Aspire is on the DoF panel as a P3M3 review and have knowledge and experience of CMMI and OPM3 with Aspire's Managing Director the lead author of the P3M3 methodologies


Organisation Name Booz & CompanyTrading Name Booz & Company (Aust) Pty Ltd

Contact Ms Jaidene Osborne

Address Level 7, 7 Macquarie Place

Suburb Sydney



Website www.booz.com/anzsea


ABN 11130171658

Company BackgroundBooz & Company is a leading global management consulting firm, helping the world’s top businesses, governments, and organizations.

Our founder, Edwin Booz, defined the profession when he established the first management consulting firm in 1914.

Today, with more than 3,300 people in 57 offices around the world, we bring foresight and knowledge, deep functional expertise, and a practical approach to building capabilities and delivering real impact. We work closely with our clients to create and deliver essential advantage.

In Australia, New Zealand and South East Asia (ANZSEA), Booz & Company has been advising clients since 1987. We’ve worked on significant, large scale and high impact assignments for the region’s major corporations and government organisations. We combine extensive global experience with local knowledge and understanding, ensuring our clients receive optimum solutions.

For our management magazine strategy+business, visit www.strategy-business.com.

Visit www.booz.com to learn more about Booz & Company.


Organisational Project Management Maturity Assessment Booz & Company uses an integrated ICT Operating model framework (with seven key capabilities) to assess the project management maturity of an agency. Specifically relevant is the Project Delivery capability.

In assessing maturity, Booz & Company considers how projects are prioritised and managed end-to-end with a focus on delivering the required business outcomes on schedule and within budget. Also assessed is the level of seamless handover from build to operations, and appropriate governance that delivers value to the organisation and builds confidence in the ICT team.

At a detailed level, this could include - the engagement model between ICT and business, the appropriate mix of delivery models (in-house, out-source, off-shore; centralised versus de-centralised), whether the project management environment supports innovation, the ICT organisation and ICT project delivery performance. Maturity and support of any internally followed software development lifecycles and alignment with industry accepted best practice standards like


CMMI, CobiT, and ITIL are also assessed. It will also consider risk - how should capability risk be balanced/offset with delivery risk.

Two recent client examples:

1) For one of the largest Australian Federal Government agencies, Booz & Company developed an ICT strategy that included assessing the ICT organisation’s maturity in project delivery– this is now key input to help the ICT organisation transform itself toward a best in class deliverer of ICT services in support of its business outcomes and vision.

2) For an Australian Federal Government agency, Booz & Company was the strategic adviser for the design of an intelligence capability. Booz & Company further assessed whether the agency had the project management delivery maturity.


Organisation Name BOT ANZSA PTY LimitedTrading Name BOT International

Contact Mr Mark Duddy

Address 9 Michael Road

Suburb Roleystone

State WA Postcode 6111


Website www.botinternational.com/anzsa


ABN 81154049153

Company BackgroundBOT ANZSA PTY Limited is a national company, with its head office based in Perth, covering Australia, New Zealand and South Asia. It is part of the BOT International group that has provided portfolio, programme, project and PMO consulting services to a wide diversity of public and private sector clients worldwide since 1999. BOT International mission is to build, deliver and transfer Portfolio, Programme, Project and PMO related knowledge, capabilities supporting learning organizations. BOT connects clients with registered consultants who are leading subject matter experts (SMEs) and published authors in their fields thereby giving them a competitive edge when making strategic decisions by having direct access to the best possible advice exactly when they need it. Our team of SMEs is supplemented by local on-the-ground practitioners who are hand-selected for their Portfolio, Programme, Project and PMO experience and insight, covering a broad range of industries, and geographical areas. BOT seek to give our customers an unprecedented level of confidence that comes from top-tier advocacy that is focused on maximizing value, lowering risk and successfully achieving business results. All BOT consultants have prior experience managing IT organizations, PMOs, and business divisions and understand the challenges clients face.

Company Accreditation (Optional) BOT is driven by fulfilling customer requirements and ensuring we understand not just the outputs from client assignments but the desired outcomes and benefits expected of those assignments. Our quality management system therefore is central to how BOT operates. Our QMS incorporates elements of the following: • ISO9001 requirements • PRINCE2 for service specification & delivery • AIPM code of professional conduct • IMC code of conduct The BOT approach has been developed, to enhance the capability of meeting the quality outcome of our client, this approach draws upon the tools of the appropriate industry bodies such as the Cabinet Office (UK) and the global Project Management Institute. BOT commits to Quality by leveraging a variety of industry best practice principles, standards and partnerships to act as enablers in each unique engagement. BOT personnel have a range of accreditations covering PRINCE2™, PMBOK®, MSP™, MoP™, P3O™ and MoR™.

Organisational Project Management Maturity Assessment BOT International offers the following P3M3 advisory services: • On-line Survey – a simple and cost effective method of getting an initial assessment of your organization’s capability in portfolio, program and project management. • Discovery Assessment - to identify and investigate the anomalies and inconsistencies that may arise from the on-line survey. • Diagnostic Assessment - an independent in-depth assessment of your organization’s capability in portfolio, programme and


project management. • Rehearsal Assessment - A trial review of your organisation’s capability in portfolio, programme or project management conducted like a full certification assessment. • Capability Improvement Roadmap - to help you define your goals for each perspective in the maturity model, along with a prioritized roadmap of what is needed in order to get to the desired level, and the KPIs that you will use to measure progress. • Training Workshop - to show you how to use the Cabinet Office’s Portfolio, Program and Project Management Maturity Model (P3M3) to improve organizational performance. Examples of where BOT consultants were involved in Organizational Project Management Maturity Assessments include: • London Underground (UK) – assessed their organisational capability using P3M3; cross-skilling and coaching an internal team of assessors in order to minimise costs and provide a legacy capability for on-going re-assessments; developing the roadmap of improvement. • ACCC (Victoria) – providing general education and awareness of P3M3; providing staff with a self-assessment method and a framework for planning and measuring improvement initiatives and taking them through the detailed execution of P3M3 using the Project model.


Organisation Name Business Aspect Pty LtdTrading Name

Contact Mr David Lennon

Address 588 Boundary Street

Suburb Spring Hill

State Queensland Postcode 4000


Website www.businessaspect.com.au


ABN 11112888785

Company BackgroundBusiness Aspect was founded in Brisbane by a group of professionals in the business consulting discipline of the ICT industry. The principals of Business Aspect are considered leaders in their respective disciplines and have worked together for many years as employees, external consultants and associates of a multi-national ICT infrastructure integration company.

Business Aspect offers a number of consulting services across a range of disciplines, including:

- ICT Strategic Planning and Architecture.

- ICT Program and Portfolio Management.

- Project Guidance and Recovery.

- Business Case Development, Tenders and Responses.

- Risk Management, Business and Service Continuity.

Our goal with every engagement is to deliver completely independent strategies and advice that is focused on deliverable outcomes. We have no financial or other link to any vendors, infrastructure or software providers. Our focus is always what is right for our clients.

What this means is that outcomes are developed with a proper understanding of the business drivers and technology solutions. We assist in bridging the gap between technology integrators and traditional management consulting.

We have developed exceptionally strong methodologies and intellectual property that contribute additional efficiency to our consulting engagements, while also providing a solid framework for the delivery of strong outcomes.

Company Accreditation (Optional) Business Aspect has commenced establishing its Quality Management System and is working towards accreditation in late 2007.

Business Aspect is committed to quality in all activities and has set its goals to:

- Achieve the highest degree of customer satisfaction.

- Deliver services that are second to none.

- Ensure all customer services are provided within the agreed time.

- Provide a working environment to attract high quality human resources.


- Strive to continually measure and improve the quality of outcomes and processes.

- Ensure compliance with all legal, legislative and contractual obligations.

- Communicate the quality manual, policies and objectives to all staff and actively encourage participation in quality improvements.

The Business Aspect quality management manual and the subsequent processes will be reviewed formally on an annual basis. Additionally, as processes change or new processes are introduced the quality manual will be updated.

The Business Aspect processes are intended to be preventative (i.e. to avoid creating quality issues), continuously improving (i.e to incorporate learning's), adaptive (i.e. to adjust to changes in circumstances) and controlled (i.e. to measure their effectiveness).

Organisational Project Management Maturity Assessment Business Aspect staff ensure that our projects are well planned and managed in a consultative style to assist our clients in meeting their requirements. Our methodology follows several stages:

Conceive - defining sufficient information to identify broad scope and planning requirements.

Plan - agreeing and defining the scope, stakeholders, deliverables, work break down, quality, costs, timelines and risks associated with a particular piece of work.

Control - tracking, communicating, reporting, issue identification, variation management, quality control and staff management.

Deliver - implementation, training, change control, documentation and sign off on the deliverables and other project outcomes.

Close - finalising project activities, completing reviews, capturing learning's and formally closing the project. Business Aspect consultants are trained and/or accredited in project management methodologies.

We have applied our project and program management experience using capability maturity modelling principles to assess the effectiveness of project/program office functions for a number of our clients.

Queensland Government, Department of Natural Resources and Water – Programme Office Score Card

Business Aspect consultants were engaged to review the effectives of the ICT programme office. The processes of the office were reviewed against the adopted project management methodology (PRINCE2) and the available tools sets including en enterprise project management suite. The concepts of maturity modelling were used generally to develop a score card for management regarding the overall effectiveness of the programme office with respect to a number of defined measures.

Caloundra City Council - ICT Review

As part of a more general review of ICT and information management, Capability Maturity Modelling was used to determine the current and required levels of maturity across the operational and project focused parts of the ICT organisation. Based on the maturity gaps, specific recommendations and strategic for improvement were developed.


Organisation Name Capstone Asia Pacific P/LTrading Name

Contact Mr Sean Collender

Address Level 57 MLC Building, 19-29 Martin Place

Suburb Sydney



Website


ABN 71118522508

Company BackgroundCapstone Asia Pacific is a boutique risk management and consulting company that provides quality ICT services to a broad range of leading government agencies and companies. We deliver a range of reviews of ICT governance, maturity, program/project portfolio management, individual program risk management and post implementation review services. Our skills and professionalism are on par with the largest Chartered Accounting and consulting firms. However, our compact size enables us to provide highly qualified and experienced people as part of our service offering, delivering significant value for money without sacrificing quality.


Organisational Project Management Maturity Assessment Our service offering is the program management maturity assessment (review) as well as implementation assistance to improve the maturity profile. Our methodology is a combination of our ICT governance methodology (utilising CoBIT and ITIL) as well as the Capability Maturity Model- Integration (CMMI) from the Carnegie Mellon University. We also utilise our Project Risk Management methodology to assess the quality of project management practices in the organisation.

We performed a program/project maturity assessment of CorpTech in Queensland. CorpTech is part of a Shared Services Initiative that supplies ICT services to the Queensland government, servicing over 250,000 users. We reviewed the complete portfolio of programs and assessed the methods, tools, prioritisation criteria, business case profiling, resource management, project cost management and portfolio planning mechanisms. After the review, we have assisted in the implementation of quality improvements, as CorpTech improves their maturity profile. .

Queensland Health is the biggest IT Operation in Queensland with over 800 staff and $800 million in IT Infrastructure. We delivered a full assessment of the IS Department to determine IT Process Maturity across all areas of services delivery. A key element of the overall maturity assessment was the program/project portfolio management maturity including methods, tools, prioritisation processes, project delivery methodologies, resource management, monitoring and reporting. The output from the maturity assessment has formed the baseline plan for strategic improvement in the overall IT Service Delivery.


Organisation Name Codarra Advanced SystemsTrading Name Codarra Advanced Systems Pty Ltd

Contact Mr Warren Williams

Address 251 Crawford Street

Suburb Queanbeyan



Website http://www.codarra.com.au


ABN 81008651723

Company BackgroundCodarra Advanced System’s primary business imperative is the provision of consulting services in ICT, security, project management and various disciplines of engineering. The development of business solutions is offered to provide niche solutions to clients but only where this can be undertaken without creating conflicts of interest. Codarra’s training business provides a vehicle to ensure the highest standards of professional services within Codarra and also to utilise our expertise to train our clients to accredited standards in project management and related disciplines such as requirements engineering. Codarra is a wholly Australian owned company, having been in business for over 21 years. Codarra is an independent entity and has no parent company dictating its objectives.

Company Accreditation (Optional) Codarra is an ISO9001:2008 certified company, certificate QEC27662. Codarra is a Registered Training Organisation, certificate 2006\12520.

Organisational Project Management Maturity Assessment Codarra is able to provide Portfolio, Programme and Project Management Maturity Model (P3M3) consultancy services. This is a new capability for Codarra as it has taken approximately one year to meet the certification requirements. Other Maturity Assessment activity has included: One of Codarra’s staff was a member of a 6 person appraisal team that conducted a Class A CMMI Appraisal of elements of Jacob Sverdrup's Advanced Systems Group in the United States of America. The organisation was assessed as being compliant with a level 3. One of Codarra’s staff was also part of the Project that developed the Australian Navy’s Technical Regulatory Framework (NTRF) and developed the certification framework. This framework was based on the CMMI appraisal programme. Once the certification Framework had been established she led a team of 8 that undertook a series of 10 assessments over a three month period. Each assessment considered a Naval Engineering Organisation and whether they were suitable for accreditation as an Authorised Engineering Organisation. For those that were not found immediately suitable, the team developed a risk mitigation plan with the Organisation to allow them to work towards immediate accreditation. Over the next two years Codarra will transform its self form an ISO 9000:2008 accredited organization to a CMMI level 4 organisation.


Organisation Name Dowling Consulting (Trustee for the Dowling Group Trust )

Trading Name Dowling Consulting

Contact Mr David Dowling

Address 3/312 St Kilda Rd

Suburb Southbank



Website www.dowlingconsulting.biz


ABN 63286680686

Company BackgroundDowling Consulting was formed in 2002 and now has over 50 professional service consultants in Adelaide, Melbourne, Sydney and Frankfurt Germany with concrete plans to establish our Canberra office in 2009. Our expertise is mainly in IT Management Consulting, Supply Chain process improvement and transformation, IT Service Management, IT Organisational improvement and Transformation, IT and Business Strategic planning and general management consulting.

Company Accreditation (Optional) Dowling Consulting are accredited ISEB ITIL trainers and Examiners and ISO 20000 consultants and trainers.

We have qualified ITIL experts, 2 x ISO 20,000 accredited trainers, 2 x COBIT accredited auditors,

1 x CMMI accredited , Prince II and PMBok accredited project managers and qualified MSP practitioners.

Organisational Project Management Maturity Assessment Dowling Consulting has led many engagements in the establishment of Program Office including DPW Queensland, Department of Commerce NSW, Powerhouse Museum, Bluescope Steel and Australia Post. We leverage the OGC Gateway processes, CMMI frameworks for Maturity Assessment as well as Cobit V4.0 which has its own maturity framework based on that from Carnegie Mellon.

Case Study 1 - Australia Post

Dowling Consulting was engaged to review all PMO activities for every business unit and the IT division of Australia Post. We developed a maturity assessment based on the P3M3 Maturity Model to assess the relative maturiy of each business area and based on the gap analaysis of each were able to arrive at a future state PMO construct to suit every part of the organisation.

Case Study 2 - Bluescope Steel

Bluescope Steel operated three PMOs and Dowling were asked to assess the program, portfolio and project managment processes. We utilised the P3M3 model to conduct an assessment, developed a gap analysis and then formulated the future state model for the organisation. This project then went on to implement the processes, select a tool to support it and implement that tool.


Organisation Name DWS Advanced Business Solutions LtdTrading Name DWS (NSW) Pty Ltd

Contact Mr John Kennedy

Address Level 1, 161 London Circuit,

Suburb Canberra City



Website www.dws.com.au


ABN 83085656088

Company BackgroundDWS Advanced Business Solutions is a premier Australian IT Services provider. With established offices in Melbourne, Sydney, Brisbane, Adelaide and Canberra and boasting over 550 full time employees, DWS is the total software solution provider of choice to many of Australia’s largest and well know blue chip organisations. Committed to continuing as the industry pacesetter in the provision of end-to-end IT solutions, DWS has experienced significant success and growth by providing the best possible competitive advantage for its extensive and impressive client base. Providing an honest, reliable, professional and innovative service DWS prides itself on its ability to assist clients in ensuring their organisations reach their greatest potential. By hiring and retaining the best professionals possible through a unique three layer recruitment process, DWS is able to deliver services with unrivalled efficiency and effectiveness. This is just one of the reasons DWS can offer a money back guarantee and a lifetime warranty. The overriding philosophy and approach to business at DWS is one of honesty, integrity, ethical behaviour and transparency. The DWS culture ensures every interaction with clients, suppliers and employees is based on these values and this provides the strongest possible foundation for growth and excellence.

Company Accreditation (Optional) Microsoft Gold Certified Partner DWS is a Microsoft Gold Certified Partner. This was first achieved in 2002. DWS also encourages and facilitates individuals to gain their Microsoft certifications, including Microsoft Certified Systems Engineers (MCSE), Microsoft Certified Product Specialist (MCPS), Microsoft Certified Solution Developers (MCSD), Microsoft Certified Database Administrator (MCDBA) and many more. AS/NZS ISO 9001:2000 Certified DWS’ SpinnakerOne Quality Management System is a cornerstone of our operational activities. Initially developed in 1996 and ISO 9001 accredited since 1998, SpinnakerOne has constantly evolved and continues to mature to the current day having incorporated over 1,500 improvements and major initiatives since it was first certified. SpinnakerOne was one of the first Quality Management Systems to be granted the ISO 9001:2008 certification, achieved quickly as it continues to incorporate industry best practice and the experience of our 550+ strong project consultants. CMMI/ITIL Certification SpinnakerOne incorporates practices, procedures and advocacy programs that cover all our service offerings. These encapsulate our experience and expertise in judiciously applying industry best practices and methodologies from organisations such as PMI, SEI (CMM4), OGC (ITLv3) etc.


Organisational Project Management Maturity Assessment DWS has extensive experience in all aspects of system development project life cycle. This incorporates the development of project governance, the establishment of structured project management frameworks, project teams, project management offices, project monitoring and reviewing the benefits of a completed project. The DWS approach is as follows: 1. DWS will review completed and in-progress projects. We will examine existing project artifacts and documentation, assess the standard of the documentation and review the complexity and details provided. 2. DWS will interview personnel from all levels of the organisation to ascertain skill level and understanding of methodologies, organisational processes and organisational goals. 3. DWS will incorporate strategic goals of the organisation with outcomes from reviews conducted, and define a list of suggestions. 4. DWS will make recommendations, with priorities and develop a plan for the organisation to move to improved maturity levels. 5. DWS will work with the organisation to implement changes, through organisational change management measures. 6. DWS will manage progress and report to management. We will review and reprioritise as needed during the process. DWS has used this approach both internally, to gain CMMI accreditation, to continuously improve processes and to implement within client organisations to assist in gaining improvements and certifications. Relevant Projects: • DWS’s current work with the Dept of Climate Change & Energy Efficiency (DCCEE) demonstrates our ability and commitment to the principles of project governance. • The Australian Taxation Office (ATO) is a long term client of DWS for the development services in support of eTax


Organisation Name Ernst & Young AustraliaTrading Name

Contact Mr Andrew Garner

Address Ernst & Young, GPO Box 281

Suburb Canberra



Website www.ey.com/au


ABN 75288172749

Company BackgroundErnst & Young helps companies in businesses across all industries — from emerging growth companies to global powerhouses — to deal with a broad range of business issues. Our 114,000 people in 140 countries around the globe pursue the highest levels of integrity, quality and professionalism to provide clients with a broad array of professional services.

Quality In Everything We Do

Ernst & Young’s integrity and professional competence are the cornerstones of our global organisation. We work hard to earn and maintain our clients’ trust and confidence.

Services Offered

Ernst & Young provides a range of services, including advisory, assurance, tax, risk, technology, transactions, and human capital services.

Industry Focus

Globally, Ernst & Young supports 26 industry sectors, including Government. The Centres are dedicated to bringing insights to clients, sponsoring dialogue among industry stakeholders and linking our professionals to facilitate collaboration and knowledge sharing.

Culture

Ernst & Young would not be such a successful organisation without great people and strong teamwork. We provide our people with solid career growth opportunities and a people-oriented workplace environment. Our philosophy, quite simply, is that when our people achieve their best, so do our clients.

Company Accreditation (Optional) We are very proud of the fact that Ernst & Young has held ISO 9001 certification since 1993. All Ernst & Young personnel are responsible for understanding and applying our quality procedures and are appropriately trained upon commencement of their employment. Each person has the responsibility and authority to initiate quality improvement requests for any non-conformance encountered or for suggestions for improvement.

Organisational Project Management Maturity Assessment Ernst & Young uses a fundamental IT risk framework to assess organisations’ current project management practices and level of organisational effectiveness. This involves an assessment of an


organisation’s IT people, process and technology from risk, readiness and effectiveness perspectives. Our IT Effectiveness and Capability Model is designed from internationally recognised frameworks such as CMMI®, COBIT® and ITIL®, and has four non-exhaustive domains, associated processes and defined levels of maturity. Maturity assessments of the domains provide valuable input in understanding the IT organisation’s effectiveness, a high-level understanding of the adequacy of the IT internal control environment, and forms the basis for developing a roadmap to improve overall performance.

Qantas

Engaged as the ‘trusted advisor’ for a finance function transformation and a ‘step up’ in the transactional processing and information analytics capability of the organisation and supporting systems, including the implementation of ORACLE. Providing an independent view of the program’s ‘health’ and recommending improvements.

NSW Department of Education and Training

Engaged as independent assurance advisor across all facets of its major business and ICT reformation project, including: program governance; program and project management; pre-implementation, implementation and post-implementation activities; vendor management; change management; benefits realisation management; and risk management.


Organisation Name EventraTrading Name Eventra

Contact Mr Peter Howe

Address 4/75 Lorimer St

Suburb Docklands



Website www.eventra.com.au


ABN 43026013729

Company BackgroundAt Eventra we pride ourselves on taking the time to listen and understand your business. We design solutions to meet your current requirements whilst supporting future growth and change. Our strategic consulting services help clients reduce costs, drive efficiencies, improve service quality and create business value by better aligning technology investment with your overall business strategy. Eventra disciplines include: • IT Strategy planning and advice • Enterprise Architecture • Supplier/vendor assessment • Business case preparation • Board and Executive Management facilitation Eventra also provides Programme and Project Management services and resources to large and SMB clients. Each resource has these skill levels to operate within a Prince2 and PMBOK umbrella. These services have included the full spread of Project Management disciplines across the systems development life cycle including (but not limited to) the management of: • Planning • Scope • Cost • Quality • Scheduling • Change & Communications • Risk (identification and mitigation) • Resource Management (internal and external) • Vendor liaison (including procurement) • Implementation (including integration and transition management).

Company Accreditation (Optional) Eve3ntra is progrerssing towards ITIL and CMMI accreditation and intend sto acheive both by the end of 2010 FY

Organisational Project Management Maturity Assessment Eventra is experienced in assisting clients align projects, programmes and portfolios with strategic goals leading to tangible benefits such as consistency, reliability, effective resource allocation, process stability and project performance. In addition to our project and programme level products including PRINCE2® and PMBOK, we offer comprehensive services such as health checks and maturity assessments that allow clients to assess organisational maturity and plan for continuous improvement. Eventra has recently worked with Defence (DMO), Australia Post, Law firms and Retail chains in providing Health Checks and maturity assessments. Recent project examples: 1) Australia Post- Assessed maturity of project management approach, frameworks and processes used by a key business stream to implement IT projects (in the context of a major systems transformation program) against industry standard frameworks and best practices. Identified gaps and implemented changes to improve project scoping, financial management, prioritisation, benefits realisation and change control. 2) Retail chain – (Name is commercial in confidence) Conducted a comprehensive review of project management maturity for a retail chain and identified key gaps and areas for improvement then supported development of a standardised project implementation methodology,


together with aligning vendor obligations and process to ensure compliance both internally but within the broader delivery management scope.


Organisation Name FPMS (Ferguson Project Management Services Pty Ltd)

Trading Name FPMS

Contact Mr Kenn Dolan

Address Suite 6, 62-66 Glen Osmond Road

Suburb Parkside

State SA Postcode 5063


Website www.fpms.com.au


ABN 61089526116

Company BackgroundFerguson Project Management Services Pty Ltd (FPMS) are Internationally Accredited Management Consultants and Training Providers. Our core business is in the creation, development and support of Portfolio, Program and Project Management capability within organisations. Our highly skilled team of OGC / APMGroup Accredited Consultants bring together their qualifications and expertise to provide value-adding solutions to clients from a diverse range of industries. These industry sectors include Commonwealth and State Government Agencies Research and Development, Commercial, Oil and Gas, Aid Agencies and other blue chip organisations. The FPMS emphasis is on the appropriate application of internationally recognised best practice management principles. Our pragmatic implementation of these methodologies, in the establishment and nurturing of Program and Project Management Capability is testimony to our versatility, professionalism and commitment in guiding and supporting our clients towards an environment of excellence. FPMS were the first OGC / APMGroup Accredited Consulting Organisation for both Managing Successful Programs (MSP™) and PRINCE2®, in Australia. As such we have worked collaboratively with clients worldwide using the P3M3™ (Portfolio, Program and Project Management Maturity Model) to identify a structured way forward then mentoring and coaching executives through the complex business transition from the current state to the new corporate capability.

Company Accreditation (Optional) OGC/ APMGroup Accredited Consulting Organisation (ACO) in P3M3™, MSP™, P3O™ and PRINCE2™. OGC/ APMGroup Accredited Training Organisation (ATO) in MSP™, P3O™ and PRINCE2™. PMI Global Registered Education Provider(REP)providing PMBoK Based training in Project Management and PMP and CAPM examination training. Buzan Licenced Mind Mapping Instructors (BLI)

Organisational Project Management Maturity Assessment FPMS are experienced in the application of a number of models for assessing organisational, programme and project management capability. Regardless of the method or standard adopted, FPMS have a policy of appointing an Accredited MSP and PRINCE2 Consultant to lead any review team. This combination of knowledge and experience which is recognized through these qualifications provides, credibility and understanding, to the manner in which the review is undertaken. FPMS is fully accredited to apply the complete P3M3 model. We have a number of tools to expediently apply the P3M3 model and the ability to have our findings independently


certified by APM Group. FPMS has undertaken a number of assignments which commenced with the application of the P3M3 model to determine the organisational capability and maturity. Importantly, the results of the review have always led to constructive changes to consciously adopt more appropriate practices.

All of our assignments are led by an Accredited MSP and PRINCE2 Consultant ensuring the necessary combination of knowledge and experience.

Our Clients are in the public and private sectors and they have welcomed the application of a model to provide a realistic and unbiased review. Importantly, the results of the review have always led to constructive changes.

Some recent experiences include:

o Western Australia Police – P3M3 Assessment and implementation of recommendations. FPMS undertook a P3M3 Assessment and developed a Business Plan for the implementation of improvements within the police environment. FPMS continue to be involved in the rolling out of these changes.

o Santos – P3M3 Assessment. FPMS reviewed the IT project environment within Santos and noted that all of the recommended changes were implemented.

o DSTO – P3M3 Assessment. FPMS undertook a maturity assessment for several divisions and implemented change and established PMOs.


Organisation Name Fujitsu Australia LimitedTrading Name

Contact Mr Kym Petney

Address Level 1, 19-25 Moore St

Suburb Turner



Website www.fujitsu.com/au/


ABN 19001011427

Company BackgroundFujitsu Australia Limited is a full service provider of business and information technology and communications solutions. We partner with our customers to offer services from strategic consulting to application and infrastructure solutions and services. Fujitsu has earned a reputation as a supplier of choice for leading corporate and government organisations and has grown by reputation into a full service provider in this region offering true end-to-end business and IT solutions.

We combine professional expertise, world-class methodologies and consulting and application services with adaptive platforms, advanced solutions and products to deliver the business results our clients are seeking - results that transform businesses and provide a return on investment.

Fujitsu has:

* Over 10 million customers and 160,000 professional staff in 60 countries around the world

* 3,000 Australian and New Zealand staff

* Long-term clients in every sector – government, healthcare, justice, finance, manufacturing, retail, telecommunications, transport, distribution and utilities

* A proven track record for delivering successful projects that achieve real business benefits and return on investment

* An annual investment of more than US$2 billion researching and developing cutting-edge business technologies, resulting in over 32,000 patents with more being added all the time.

Company Accreditation (Optional) Fujitsu’s Quality Management system meets the requirements of AS/NZS ISO 9001:2000. We continually seek ways to improve our processes and ensure they continue to meet the requirements of our customers and the technological and business environment.

Fujitsu is registered with SAI Global Assurance Services. The registration covers the Quality Management System for design, sales, consulting, administration, installation, maintenance, service and support of information technology and telecommunications solutions, products, networks and services. These include management consulting; strategic planning; design and development, logistics, integration, configuration and commissioning of hardware and software products; management and operations of computer processing facilities; provision of help desk facilities and services.


Fujitsu's consultants are well versed in methodology and industry best practices including Portfolio Management Capability Maturity, IT Infrastructure Library (ITIL) and SEI Capability Maturity Model (CMM).

Organisational Project Management Maturity Assessment Fujitsu has extensive experience in working with different organisations to assess, audit and implement effective Project Management processes, methods and tools. Fujitsu’s Management Suite™ method is a comprehensive and modern Project Management Method (PMM) that can be applied to a wide range of project types.

Fujitsu’s PMM is based on the principles and framework proposed in the Guide to the Project Management Body of Knowledge (PMBOK®). PMM also supports most of the activities specified by Level 2 and 3 Key Process Areas of the Software Engineering Institute (SEI) Capability Maturity Model (CMM) related to project management and is fully compliant with PRINCE2.

Our service capability includes:

* Current state assessment of all elements (egg. processes, competencies);

* Future state definition of what the future organisation or capability will look like relative to industry best practices and the appropriate maturity model being used;

* Gap analysis to fully understand the quantum of change between the current and future state; and

* Holistic implementation plan to achieve their desired future state.

Our approach ensures that the assessment outcomes and recommendations are clearly aligned to the organisation’s objectives and based on industry best practices.

Recent experience includes IP Australia and DIMIA (now DIAC).


Organisation Name Global Sapphire IT (Australia) Pty LtdTrading Name

Contact Mr Joce Santa Maria

Address 8 Carinya Road

Suburb Picnic Point

State New South Wales

Postcode 2213


Website www.gsiorg.com


ABN 91106950565

Company BackgroundGSI’s core competencies are in the areas of providing ICT solutions, strategic alliances and value-added services. At GSI, we undertake strategic alignments, whether such alignment is between ICT and business strategies, or a re-engineering of business processes. We adopt a solutions-oriented approach to the application of its technology, and doing so with the knowledge and understanding of key industries and business processes to deliver objectives. We work with you to facilitate a one-stop-shop of integrated services which ensures that your objectives are fulfilled in a rapid timeframe. Combining solid industry experience and technology skills, GSI possesses a strong functional perspective that makes it effectively capable to provide counsel on technical information, develop and link it to business strategy in a cost-effective manner. GSI resources have extensive experience in the Information and Communications Technology industry providing consulting to such arenas as Australasia, Asia Pacific, Europe, Middle East and the US. Our experience and reputation for delivering high quality outcomes and achieving outstanding results working with our organisations continue to grow. It will come as no surprise to the market that we consider our experienced team to be GSI’s key winning differentiator.

Company Accreditation (Optional) Oracle Business Partner; Members of Australian Institute of Management; Members of the Australian Computer Society; Members of the Project Management Institute; Members of the Institute of Management Consultants; Prince 2 Practitioners; OPM Practitioners. PMBOK Practitioners BABOK Practitioners

Organisational Project Management Maturity Assessment GSI helps the organisation explore the pragmatic implementation of P3M3 through an agreed roadmap and transition process. Assessment and improvement in driving organisations to Project Management Maturity is executed through the OPM foundation concepts, relevant best practices and terms based on our industry experience.

Burwood Council: Project Management Assessment used to measure the organisation against all the best practices present in OPM. The developed roadmap demonstrating the paths from the organisation's current state of assessed capabilities to its intended future state.

Panasonic : Produce an assessment of Project Management Maturity and deliver a strategy for implementing projects using best practice across the region.


Blue Dot: Produce an assessment of Project Management Maturity (P3M3 and OPM)and deliver a strategy for implementing projects using best practice.


Organisation Name Goal Professional Services Pty LtdTrading Name Goal Group

Contact Mr Alan Rankins

Address 7 Riverside Drive

Suburb Mayfield West



Website www.goalgroup.com.au


ABN 65 122 098 695

Company BackgroundGoal and the Goal Group were established in 2006, utilising consultant/PSP experience in Project and Program Management and Change Management, with a particular emphasis on continuous improvement.

Goal and the Goal Group assists organisations to analyse and better understand their operating environments, in order to develop their capabilities in strategic procurement and supply chain capability. We gain a thorough understanding of the commercial and competitive environment and identify specific challenges relating to capabilities, policies and procedures. The Group’s expertise is in developing and implementing strategic solutions for our clients. Key to success is cost control, management of budgets, and capability improvements.

Headquartered in Newcastle and open in Melbourne, Sydney, Adelaide, Canberra and Wellington New Zealand, Goal operates across Australasia and globally. We cover strategic planning, governance, organisational maturity and portfolio/programme/project management consulting, training and delivery support services.

Goal’s clients have included KPMG, PWC, Rolls-Royce, Thales Australia, training providers, the Defence Materiel Organisation (DMO); Federal and State government departments and SMEs. We are innovators in the fields of leadership, learning and development. We have accredited Gateway Reviewers.

Goal is an Accredited Training Organisation for both MSP® and PRINCE2® and the Goal Group boasts an RTO in Project Management accreditation and certification.

Company Accreditation (Optional) Goal Professional Services Pty Ltdis an Accredited Training Organisation for PRINCE2 and MSP. A number of the Goal Group members hold ISO 9001/2000 accreditation. Specific members hold required engineering accreditations.

A Goal Group member is a Registered Training Organisation able to provide Project Management qualifications up to Advanced Diploma level.

Goal offers P3M3 organisational maturity assessments and Gateway Reviews.

Goal Professional Services is a member of the Defence Industrial Security Programme (DISP) and maintains appropriate defence security clearances for its consultants.


Organisational Project Management Maturity Assessment We achieve results for our clients through a four-phased approach:

The P3M Maturity Assessment begins by assessing the current organisational capability and maturity level. Using the maturity model P3M3, and the latest academic research, we determine the client’s desired outcomes, and target areas in which changes should be focused to optimise value; concentrating on areas known to be problematic thus having the greatest potential for improvement. The target level of maturity varies based on specific goals, strategies, resource capabilities, scope, and needs.

The Improvement Plan is derived to implement specific recommendations via a sequenced roadmap with milestones for improvement activities. The plan covers those activities that build and maintain a programme and project infrastructure of effective approaches and management practices. The plan also addresses change enablers that will help overcome any cultural barriers.

Ongoing guidance and implementation support is provided to quickly deploy the improvement recommendations.

P3M Maturity Re-assessment is a key element of our approach in order to confirm tangible benefits have been achieved. Goal conducts an abbreviated follow-up maturity assessment and compares the newer findings with the baseline maturity level. New and/or supplemental recommendations are provided to reflect current business priorities and areas of focus for further progress.

Goal’s consultants used this framework to determine performance levels and avenues for improvement in the Waikato District Health Board in NZ. The Goal Group has undertaken P3M3 evaluations for State Government Departments in Victoria, for the Attorney-General's Department, for the Department of Defence, and for several Universities and not-for-profit organisations.


Organisation Name HineSight DevelopmentTrading Name

Contact Mr Simon Hine

Address PO Box 3080

Suburb Weston



Website www.hinesight.com.au


ABN 14110850747

Company BackgroundAchievement of your objectives depends on effective execution. Improving your capability and capacity around project and program management can be a great way to improve alignment between day to day activity, the delivery of desired outcomes and the realisation of benefits. Projects – temporary endeavours designed to deliver specific outputs, and programs – sets of related projects designed to achieve particular outcomes, are an increasingly important part of organisational life. HineSight Development provides project and program management services that help improve your capability, and enhance your capacity to deliver. Project and program management consulting services support clients in the development and delivery of projects and programs. Services include: • Design of project/program approach • Development of project/program plans • Stakeholder analysis • Scope identification • Quality assurance of project/program processes and artefacts Project and Program Management is becoming an increasingly sophisticated and knowledge based field – there are lots of ways to go about it and not every approach is right for every situation. Our consultants are qualified and certified across the major discipline approaches and we use our experience in the delivery of projects and program to help tailor an approach that suits your circumstances.

Company Accreditation (Optional) Our methodology base includes – Prince2, PMBOK, MSP, P3O, the Standard for Program Management and more. Our consultants are members of the Project Management Institute, and HineSight Development is an APMG Accredited Consulting Organisation.

Organisational Project Management Maturity Assessment HineSight Development is an APMG Accredited Consulting Organisation (ACO). This means that we are accredited to conduct P3M3 Assessments. P3M3 – Portfolio, Programme and Project Maturity Measurement Model - is the Governments preferred capability assessment tool – based on the work of the UK Office of Government Commerce. We have provided initial advice on P3M3 to the Department of Parliamentary Services, and to the Department of Climate Change and Energy Efficiency. HineSight consultants, as PMI endorsed Project Management Professionals (PMP) can also provide advice on the application of the PMI’s maturity assessment model – the Organisational Project Management Maturity Model (OPM3).


Organisation Name IBM Australia LimitedTrading Name IBM

Contact Ms Permenthri Pillay

Address 8 Brisbane Ave

Suburb Barton



Website www.ibm.com.au


ABN 79000024733

Company BackgroundIBM is the largest information technology services company in the world, with $US103.6 billion of revenue, pre-tax profit of $US16.7 billion and total assets of $US109.5 billion. IBM service teams link with IBM industry experts, research divisions and thousands of business partners to help clients succeed in delivering business value by becoming more innovative, efficient and competitive through the use of business insight and information technology (IT) solutions. Worldwide, IBM employs over 355,000 people and has a significant global presence, operating in 170 countries, with approximately 60 percent of its revenue generated outside the United States. Approximately 65 percent of the company’s employees are located outside the United States, including about 30 percent in Asia Pacific.

IBM Australia Limited is a leading supplier of information technology, software and services. IBM is a significant business in Australian terms with more than 14,000 employees Australia wide, and a turn over of $AU 3.9 billion (FY2007). Entrenched professional networks with the wider international IBM community enable IBM to tap into the broad and varied resources of the corporation as a whole. IBM currently has a number of significant commitments under contract and has a well established relationship with the federal government sector

Company Accreditation (Optional) IBM across the whole of Australia and New Zealand has been recognised for its overall quality efforts by the granting of a single AS/NZS ISO 9001:2000 Quality Management System Requirements certification covering all Sales and Services activities. A condition of the certification is that IBM Global Services’ quality processes are audited on a regular basis and the majority of the yearly surveillance program is conducted in Services aspects of our business IBM’s Application Management Services (AMS) Delivery group has been assessed at SEI © CMMi 5, the first organisation within Australia and one of the largest world-wide to be independently assessed to be operating at this, the highest, level by the Software Engineering Institute (SEI).

IBM has undergone a number of audits to the AS/NZS ISO/IEC 17799:2004 Information Technology - code of practice for information security management and on each occasion the systems deployed to support clients have been found to be highly compliant.

Organisational Project Management Maturity Assessment IBM has real life experience in taking organisations from zero through the various Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI) levels up to and


including CMMI Maturity level 5. This real world experience distinguishes IBM from many other CMMI consulting organisations that possess only the theoretical/academic experience.

IBM is in the unique position of not only having helped other organisations but also in that “we have done it to ourselves”. IBM Australia’s AMS (Application Management Services) operation achieved CMMI certification in November 2003. IBM AMS was also the first organisation in Australia to be appraised at Software Engineering Institute Capability Maturity Model Integration (CMMI) Maturity Level 5. In the process of achieving CMMI Maturity Level 5 and continuing to maintain that level, IBM’s AMS staff across the organisation have developed a level of expertise in understanding the requirements of CMMI and achieving them as a business enabler, rather than an academic exercise. IBM has a Global Team of experienced Transformation Managers and CMMI Consultants, SEI authorised CMMI Instructors and Lead Appraisers, including several based in Australia. Our team can provide the required gap analysis assessment, training, transformation services and perform formal CMMI based appraisal recognised by the SEI.

In addition to implementing CMMI for IBM Australia, IBM has provided CMMI assessment and consulting services for clients in Australia and internationally including Centrelink, the large international dairy company Fonterra and several finance and insurance companies.


Organisation Name ILX Group PTY LTDTrading Name ILX Group

Contact Miss Michelle Phillips

Address Darling Park, Tower 2, Level 20, 201 Sussex Street

Suburb Sydney



Website www.ilxgroup.com


ABN 73141075336

Company BackgroundILX Group is the leading provider of training and consultancy in the areas of Programme, Project & IT (ITIL) Service Management and Business Financial Awareness. It delivers these services through a range of consultancy and training options that meet the client’s needs, encompassing e-learning, instructor-led training, blended training, gaming and implementation workshops. ILX Group provided more PRINCE2 examinations than any other training provider in the world according to APM Group official statistics for the full calendar year 2009. In 2009 ILX Group trained over 75,000 people from more than 5,000 active customers across 97 countries worldwide. ILX Groups examination pass rates exceed the national average. Having been a PRINCE2 Accredited Training Organisation (ATO) since 1997 and with subsequent accreditations in Managing Successful Programmes (MSP), Management of Risk (M_o_R), IT Service Management (ITIL), IS Project Management (ISEB) and the entire range of APM Training Events, ILX Group’s experience in developing and delivering Programme, Project and Service Management training and related services is at the forefront of the training industry. In addition, as an Accredited Consultancy Organisation (ACO) ILX Group fully understands the practical implications associated with introducing methodologies into your business.

Company Accreditation (Optional) ILX Group confirms that we hold the ISO9001 quality assurance certificate for Project and Programme consulting and training. All of ILX Group’s training materials and quality systems are accredited by The APM Group, ISEB and APM as appropriate. ILX is also accredited by and/or belongs to the following trade bodies: The Association for Project Management The APM Group The Best Practice User Group (BPUG) The British Computer Society/Information Systems Examination Board The British Standards Institute (Accredited to ISO 9001:2008) The Chartered Management Institute The UK Accreditation Service (UKAS) Buying Solutions Framework Training Provider

Organisational Project Management Maturity Assessment As an APM Group Accredited Consulting Organisation, ILX Group offers a suite of services that optimise your organisation’s portfolio, programme and project management capability through pragmatic application of the OGC’s P3M3. Our services include defining a capability maturity map which enables our client to ascertain the strengths and improvement opportunities in their current delivery capability. In one recent example a private sector client with an established track record in on-time, to-budget delivery encountered a worrying rise in development costs. We enabled our clients to identify delivery issues related to project governance at project initiation by conducting a


structured assessment of their project management maturity and devising an improvement project plan - including a series of capability development and process improvement interventions that shaped and developed our client’s Governance and Project Direction teams. This new capability was validated by a formal accreditation assessment against the P3M3 standard. At the other end of the capability curve, ILX recently supported a public sector client - a newly created UK Non-Departmental Government Organisation - with a compelling requirement to rapidly embed best practice project and programme management. To meet this requirement ILX engaged the client’s change teams in developing frameworks based on best practice methodologies (PRINCE2® and MSP®). Once established and embedded these frameworks were assessed by ILX consultants against P3M3 and certified by the APM Group, enabling the organisation to deliver a key strategic objective of ‘mature’ delivery capability within its first 12 months of operation.


Organisation Name Information ProfessionalsTrading Name Information Professionals

Contact Mr Mark Nicholls

Address PO Box 15390

Suburb City East

State QLD Postcode 4002


Website www.informpros.com


ABN 73094990057

Company BackgroundInformation Professionals is a specialist provider of management services for complex IT and related initiatives. Information Professionals was conceived to fulfil the need of providing expertise and experience on the delivery of Programme and Project Management outcomes free of third party agendas. Our clients can be assured that we are product and vendor agnostic, and always respond to client requirements with integrity and objectivity. We were established in 2000, and have grown through successfully delivering services to government as a first priority. We now operate in Canberra, Sydney and Brisbane, with emerging business in Melbourne and Adelaide. We have particular expertise in large complex change projects, and strong capabilities in connecting governance, management, process, and quality. We have an adaptable approach to our assignments and add lasting value to our clients. We work with the main-stream standards (PMBoK, PRINCE2 and MSP), applying them in a pragmatic way. This allows the topping up of an existing environment without constant reinvention of existing practice. Information Professionals consultants are valued by our clients for their deep experience, flexibility, reliability, and quality of the outcomes they deliver. Feedback from a recent survey of clients rated the expertise of our people as “excellent”.

Company Accreditation (Optional) At Information Professionals, we promote a commitment to quality through both quality assurance and quality control methods, and the application of established procedures, standards and tools. Information Professionals has established and maintains an effective quality control system which will operate in conjunction with other management functions within the company to ensure that our customers receive quality service at all times. The basis of the Information Professionals Quality System is the application of ISO9001 to Information Professionals daily business operation. This quality control system is to be continually improved to ensure its effectiveness with changing business and technology conditions. We can assist with developing and implementing practical plans, systems and strategies that address the issues of quality. It is our belief that at the heart of all good quality is the commitment to progress, to learning, and to sustainable and continuous improvement. This is then underpinned by appropriate procedures and methods to capitalise on the learning generated from the organisation. Our methods and skills leverage from PRINCE2, MSP, PMBoK, Capability Maturity Model, ITIL, COBIT and Balanced Scorecard. Many of our consultants hold membership with the Australian Institute of Project Management (AIPM), other relevant professional associations, and relevant post-graduate qualifications.


Organisational Project Management Maturity Assessment Whether establishing, reviewing or supplementing an existing capability, Information Professionals can ensure that your overall delivery capability is understood and enables you to progress in maturity and improve performance on a sustainable basis. Our capability assessment encompasses all major methodologies for assessing organisational project delivery maturity including CMMI, P3M3, and OPM3. As part of our engagement with Brisbane City Council, organisational maturity assessments were made across a number of areas. While this was not a formal assessment, the maturity assessments were used to both define existing practices and methods, and also to define maturity pathways in obtaining a Centre of Excellence in project delivery. CMMi, P3M3 and PPfM from the UK, were used in these assessments, and considerations made at a project, programme and portfolio level as part of the assessment, and in defining maturity and improvements pathways for the ongoing development of the organisation. In 2006, Information Professionals was asked to provide a review of the execution of a multi-stage project rollout within Corptech. This was the first such review and was to be followed by the ongoing improvement in organisational performance to support multiple ongoing projects and releases. The method used was PRINCE2 with some MSP elements. As such, both these methods were used in the review, along with P3M3, as a guide to the maturity of that organisation. This provided the context on project performance (and therefore project methodology assessment) and organisation wide performance (and organisational maturity).


Organisation Name ITPM Pty LtdTrading Name

Contact Mr Nicolas Samuelson

Address Level 4, 123 Epping Road

Suburb North Ryde



Website www.itpm.com


ABN 46085612933

Company BackgroundFormed in 1998, ITPM has offices in Melbourne, Sydney and Brisbane. Upon finalisation of the company merger with PMPartners, due for completion on 31st March 2008, the new entity will employ in excess of 56 staff including 41 professional services personnel with access to a large number of specialised resources.

ITPM is a professional project management, accreditation and business analysis organization, specialising in providing Australia’s most comprehensive Training, Consulting, Delivery and Recruitment services. We focus on providing our clients with professional project staff enabling us to provide a unique and refreshing service to the market place.

We have the skills, ability and knowledge to rapidly understand the scope of a project and identify the type of skills, level of experience and technology expertise necessary for our clients’ project success. This ensures we are capable of providing the right project staff and continue to attract, supply and seamlessly engage those required skills to develop and lead your project team.

We have a reputation for flexibility and innovation, which we consider fundamental qualities in supporting the projects AGIMO undertake now and into the future.

We have established a solid reputation in all facets of program and project delivery to private enterprise organisations and Government Departments (Federal, State and Local).

Company Accreditation (Optional) ITPM has achieved the following accreditation with recognised industry bodies and associations;

- ITPM was the first Professional Service Organisation to be acredited by AIPM as a PMO. This indicates our business is managed in line with the requirements of a Project Managed Organisation

- Registered AIPM - Project Management Assessors

- PMI - Global Registered Education Providers

- CompTIA Subject Matter Experts (SMEs)

- Certified practitioners and an ATO for MSP.

- Certified practitioners and an ATO for PRINCE2 .

- Endorsed course provider for the IIBA.

- Certified Authorised ITIL Foundation Certificate Workshops provider

In addition, ITPM provides all of its Project Managers with membership in the Australian Institute of Project Management and registration in the AIPM RegPM program. Currently approximately


70% of ITPM's Project Managers have been assessed Master Project Director level 6 (MPD 6), the highest rating available.

Organisational Project Management Maturity Assessment Organisational Maturity Review

The challenge of linking organisational strategy to successful project delivery is one faced by even the most progressive of organisations, and there is no "one size fits all" remedy.

That's why ITPM has applied the following standards to develop a world class Organisational Maturity Review (OMR).

- OPM3: Organisational Project Management Maturity Model v1 2003 (owned by the Project Management Institute).

- PMMM: PRINCE2 Maturity Model v2005 (owned by the Office of Government Commerce).

- Portfolio, Programme and Project Management Maturity Model (P3M3) v1.0, 2006 (owned by the Office of Government Commerce).

- PMO: The Australian Institute of Project Management's Project Managed Organisation Award

The ITPM OMR comprises six streams:

1. Portfolio and Program Management Infrastructure.

2. Project Management Methodology.

3. Project Governance.

4. Organisational Improvement.

5. Organisational Leadership and Innovation.

6. Knowledge Management.

The OMR Assessment is delivered online (or blended) allowing key staff to easily rank organizational capability in the above areas.

Following completion, a summary report will be produced that analyses strengths and weaknesses to enable improvement planning.

The benefits of matching against internationally accepted best practice include:

- Deliver a benchmark for improvement and results

- Set realistic targets for improvement

- Measure progress towards enhanced capability

- Strategic Objectives become Organisational Results

Recent client engagements include:

1. Tyco

ITPM provided tangible and actionable outcomes focused on the following:

- Identification of key issues and cause based the outcome of the Online Project Management Maturity Review)

- Identification of quick win strategies that could be implemented to address short term improvements

- Identification of longer term strategies

2. Sydney Harbour Foreshore Authority

ITPM delivered a comprehensive maturity review with recommendations and roadmap. This review was benchmarked against the AIPM’s PMO award


Organisation Name Jacobs Australia Pty LtdTrading Name

Contact Mr Scott Mackenzie

Address 7/8-10 Hobart Pl, GPO Box 1976

Suburb Canberra



Website www.jacobs.com.au


ABN 12079749287

Company BackgroundOverview

Jacobs Australia (JA) is part of the Jacobs Engineering Group Inc (JE) headquartered in Pasadena, California. JE is one of the world’s largest and most diverse providers of professional technical services. With annual revenues exceeding $US8.5 billion and over 54,000 people, Jacobs offers full-spectrum support to government, industrial and commercial clients across multiple markets. Services include scientific and specialty consulting as well as all aspects of engineering and construction, and operations and maintenance. JE is therefore an extensive source of capacity and capability should JA need to call upon international assistance.

Overview of the Group

Our immediate parent within JE is Jacobs Technology Inc, headquartered in Tullahoma, Tennessee. Jacobs Technology is the Aerospace and Defence arm of the company and provides scientific, engineering and technical services to a wide range of government clients, including NASA.

Organisational Structure

JA falls within the ‘Scientific, Engineering and Technical’ core market of Jacobs Technology which reflects our role of providing specialist professional project management, systems engineering and management consulting services to government and commercial clients.

Company Accreditation (Optional) We control the delivery of services (including Risk management) through the application of our Client Service Delivery Model (CSDM). The CSDM itself and the organisational responsibilities for its effective operation are detailed in JA Standard Operating Procedure (SOP) 200-6, an integral part of our ISO9001:2000 certified Management System (first certified by Lloyd’s Register in June 1999 and continuously certified since then). All system SOPs, associated forms and templates are available to all employees. Documentation currency is controlled through all posted versions taking precedence over any ‘uncontrolled when printed’ versions.

The CSDM is an overarching SOP and hence separate SOPs are not developed for individual activities, rather appropriate plans are developed where particular levels of detail are required. For example, Independent Verification and Validation (IV&V) activities on software being provided to a client’s project are conducted under the control of the CSDM and in accordance with the applicable standard as identified in the IV&V plans developed for the activity.


We have established an industry capability within Australia to perform independent Capability Maturity Model Integration (CMMI) appraisals, training and consultancy.

This capability includes a formal Teaming Agreement with ‘The Process Company’, a US-based SEI Partner authorised to deliver CMM/CMMI related services internationally.

Organisational Project Management Maturity Assessment We have established an industry capability within Australia to perform independent Capability Maturity Model – Integration (CMMI®) appraisals, training and consultancy.

This capability includes a formal Teaming Agreement with ‘The Process Company’, a US-based SEI Partner authorised to deliver CMM/CMMI® related services internationally. SEI-authorised services which we can deliver are:

- CMMI® training

- CMMI® SCAMPI appraisals

- CMM training

- CMM-Based Appraisal for Internal Process Improvement appraisals

- SE-CMM training

- SE-CMM appraisals

We use a well-developed and proven strategy for delivering process improvements and conducting CMMI appraisals. The strategy:

- obtains a clear understanding of the business goals and needs that motivate the organisation toward process improvement,

- provides training to appreciate the improvement framework, the CMMI and how to manage improvement efforts,

-determines the current state of the organisation’s processes relative to the improvement framework through the use of either CMMI appraisals or benchmarking,

- provides workshops to help the organisation develop a plan for acting on the findings of a benchmark or appraisal, and

- provides necessary training, workshops, and expertise needed to help the organisation implement the action plan.

We have assisted the Australian Tax Office in planning and execution of CMMI® based process improvement initiatives, and ensured that any process improvement plans/action plans aligned with the CMMI® framework and organisational needs.

We have also provided a CMMI consultancy to Telstra to review its Technology Delivery Process and conducted Appraisal Requirements for CMMI (ARC) compliant Class C and B appraisals on a sample of Telstra projects.


Organisation Name Jakeman Business Solutions Pty LtdTrading Name

Contact Dr Miles Jakeman

Address Unit 1, 10 Kennedy Street

Suburb Kingston



Website www.jakeman.com.au


ABN 72101963240

Company BackgroundJBS is a dynamic Canberra based company and wholly owned subsidiary of The Citadel Group Limited (CGL), a leading professional and managed services provider with 300 staff nationwide, a $65m annual turnover, and an ability to draw on the expertise of over 3,000 people. We provide:

tailored solutions that meet the specific needs of our clients;

relevant products and services;

highly skilled and expert staff; and

management advisory and consultancy support services at competitive rates.

JBS has managed numerous projects with major Government agencies and the private sector and delivered a wide range of products and services on time and within budget. We have a core group of staff with a network of strategic alliances with business associates and partners. We have an impressive history of delivering quality solutions to clients, working closely with clients to define the problem, provide suitable and timely solutions, and then if required, assist with the implementation program.

We have considerable expertise in the development and delivery of Security Risk Management support. We have worked with almost all of the Commonwealth Government's defence, security, border management and law enforcement agencies and represent a low risk solution due to our solid understanding of Australia's complex security environment.

We were an endorsed supplier under the earlier Australian Government Endorsed Supplier program.

Company Accreditation (Optional) JBS is an endorsed Registered Training Organisation (RTO) offering national accredited training up to and including Advanced Diplomas across a range of specialist business education and ICT courses – our RTO Number is 88134 and can be checked at www.ntis.gov.au. This accreditation requires us to maintain a detailed quality management system that is reviewed annually and externally audited.

Organisational Project Management Maturity Assessment JBS provides Professional Advisory services using highly qualified and experienced consultants who can support the organisational project management maturity assessment of our clients to ensure they are fit-for-purpose, workable and address the project management needs of our clients.


JBS is well positioned in providing sound and relevant advice on the maturity of Project Management within organisations. JBS consultants have the relevant qualifications and experience in applying the principles and practices of PMBOK and Prince 2 to any assessment. JBS is also able to adapt and balance the scope of the review to meet any specific Organisational project management requirements. Two examples using methodologies such as P3M3 and CMMI that demonstrate our contribution and consultancy support services are:

• The Defence Invoice Scanning and Imaging Project delivering improvements to the payment process and introducing technology enhancements through a combination of a credit card management system, web purchasing, data imaging technology and electronic statement processing. JBS reviewed the Defence project management practice as applied to this project and made a number of recommendations and identified lessons learned for future improvement and maturing of the project management practice.

• The Defence Customer Service Delivery Improvement Project aimed at improving front office service delivery access points, rollout of Customer Service Centres (CSC) on every major base and the development the knowledge management system (KMS). JBS reviewed the Defence project management practice as applied to this project and made a number of recommendations and identified lessons learned for future improvement and maturing of the project management practice.


Organisation Name KDN Services Pty LtdTrading Name KDN Services Pty Ltd

Contact Mr Domenic Novia

Address PO Box 408

Suburb Mount Barker

State SA Postcode 5251


Website www.kdn.com.au


ABN 39114172600

Company BackgroundKDN Services Pty Ltd (KDN) is a South Australian based company providing consulting services to the ICT industry. KDN is responsive to the needs of organisations with a wealth of experience, processes and a methodology gained from work in the Management Consulting areas of the ICT industry. Our experience comes from working with large consulting organisations and engagement across all tiers of Government (including SA, Federal and Local) and the private sector. KDN maintain a flexible approach and have agreements with companies to cover additional scope and capacity to provide a comprehensive delivery service. To increase the coverage of services and provide greater flexibility for alliances and partnerships, KDN recently established RTI Consulting (RTI) with a focus on the Commercial Sector. Through this expansion we can leverage off of the skills, processes and methodology that have made KDN successful to provide an increased ICT service delivery capabilities and resource pool of experienced consultants. RTI is a KDN company and through these entities KDN is able to provide greater security to its clients with the ability to be able to handle larger assignments while at the same time being flexible and responsive to cost pressures and providing cost-effective solutions.

Company Accreditation (Optional) Not certified

Organisational Project Management Maturity Assessment KDN was engaged by the Attorney-General’s Department to develop an Options Paper for a suitable Program Management Office (PMO) for Justice Business Services. KDN followed a structured approach to assess the project management capabilities and maturity level across the business. This enabled KDN to identify and recommend a suitable PMO entry level. The project was delivered on time and within budget. Upon acceptance of the Options Paper KDN was again engaged to implement the preferred PMO model which included the development and Implementation of a suite of project management tools and templates; introducing the model across the business including the training of project staff and developing the reporting processes and structures into for the ICT Executive Strategy Group.

JRS Petroleum engaged KDN to assist in an internal audit, review and recommendations for developing and reengineering of business and project management processes, procedures and templates. This consultancy was managed in consultation with the following key business areas and mindful of other core business priorities: Administration; Finance; Technical Project Management; Technical Project Business Analysis, and Software development. The final


deliverable was a recommendations report which identified key areas of improvements that would provide both tangible and intangible benefits to the organisation.


Organisation Name Kitbag Consulting Pty Ltd (Government Advisory Group)

Trading Name Government Advisory Group

Contact Ms Joy Murrell

Address 36 Dirrawan Gdns

Suburb REID



Website www.ausgovadvisory.com


ABN 83137685628

Company BackgroundKitbag Consulting Pty Ltd comprises of two business units; the Government Advisory Group and the Company Secretariat Group located in both Canberra and Sydney. The Government Advisory Group works as a cooperative of like-minded and experienced public sector professionals to meet the needs of its clients’ and employees. The strength of this approach allows team members of the Group to be highly flexible and innovative to perform complex tasks but provides structure and certainty via the application of methodologies and administrative support required to deliver those services. Each discipline specialist has worked in Government and the private sector delivering public value for all Australians. Collectively they are responsible for superior standards of service and a standing relationship committee of peer discipline specialists supports this. Their role is to review all client satisfaction surveys to ensure client needs are being met or exceeded. Specifically the committee will: - review delivery standards, quality and client satisfaction; - coordinate support services and project teams; - coordinate all contracts established under the MUL; - coordinate project teams is utilised - Approve methodologies for use; and - Ensure public value is being delivered. The Government Advisory Group has access to a wide range of consultants and contractors to deliver capability.

Company Accreditation (Optional) All Government Advisory Group members hold current Australian Government security clearances through our association with the Defence Industry Security Program and members hold one or more of the following accreditations. - Australian Institute of Management - Australian Institute of Company Directors - Australian Institute of Project Management - Australian Computer Society - Institute of Actuaries of Australia - Project In Controlled Environments (PRINCE2) - Information Technology Infrastructure Library (ITIL)

Organisational Project Management Maturity Assessment Kitbag Consulting currently uses SAI Gobals’ Australian Business Excellence Framework (ABEF) to conduct organisational maturity assessments, as it is a non-prescriptive leadership and management system that describes the essential elements of organisational systems. It enables an objective assessment of the key elements of a Programme, inter alia the projects, in seven categories and based on twelve Quality principles. The Categories are leadership and innovation; strategy and planning process; data information and knowledge; people; customer and market focus; processes products and services and business results. The Principles are clear direction and a focus on the achievement of goals; mutually agreed plans translating direction into actions; customer value,


influences organisational direction, strategy and action; to improve the outcome, improve the system and its associated processes; the potential of an organisation is realised through its peoples enthusiasm, resourcefulness and participation; continual improvement and innovation depend on continual learning; all people work in an on a system; effective use of facts, data and knowledge leads to improved decisions; all systems and processes exhibit variability, which impacts on predictability and performance; organisations provide value to the community through their actions to ensure a clean, safe, fair and prosperous society; sustainability is determined by an organisations ability to create and deliver value for all stakeholders and senior leadership’s constant role modelling of these principles and their creation of a supportive environment to live these principles, are necessary for the organisation to reach its true potential. We are in transition to adopting the P3M3 methodology.

Some of the assigments Kitbag consultants have been involved in are:

- Attorney Generals’- Crisis Coordination Centre. Perform high level enterprise business analysis incorporating process definition of the CCC to support detailed design of systems, processes and facilities. Develop CCC business case with supporting user requirements, integrated with the Parliament House Briefing Room, which supports the development, refinement and exercising of selected high priority CCC systems, people, and procedures.

- Defence Science and Technology - Crisis Management Improvement Project. Project support the analytical and science elements of the National Crisis Coordination Capability (NCCC) Program from a people process and technology perspective


Organisation Name Mahindra Satyam (Satyam Computer Services Limited)

Trading Name Satyam Computer Services Limited

Contact Mr David Castles

Address Level 6, 39 London Circuit

Suburb Canberra



Website www.mahindrasatyam.com


ABN 25084580030

Company BackgroundMahindra Satyam (MSAT- www.mahindrasatyam.com) (NYSE: SAY) is a leading global business and information technology services company that leverages deep industry and functional expertise, leading technology practices and an advanced global delivery model to help clients transform their highest-value business processes and improve their business performance. MSAT has over 30,000 professionals operating in 60 countries. MSAT is a financially stable and a debt-free MSAT has a clear vision for future. It also has a strong governance structure and a strong management team in place. The core focus areas for MSAT include: • Enterprise Business Solutions • Integrated Engineering Solutions • Infrastructure Management Services • Consulting and Enterprise Solutions • Industry Native solutions • Application Developments and Management Services • Business Process Outsourcing Recent Global accolodaes of MSAT are below • Gartner: MSAT is a reliable brand and has innovative offerings as a Cloud Service Integrator(CSI) • IDC: Recognizes MSAT as a formidable competitive force in the AsiaPac • TPI: MSAT ranked in Top 5 IT Service Providers in AsiaPac • Dataquest: Listed in the Global Top 20 • Mr. Anand Mahindra, Vice Chairman and Managing Director - Mahindra Group, has been invited to join the International Advisory Council (IAC) of the Economic Development Board (EDB) of Singapore

Company Accreditation (Optional) Please find below are the accrediations, the periodicity is 3 years and all are valid: -CMMI Ver 1.2 Development -ISO 9001:2008, (Quality Management System) -ISO 20000, (IT Service Management) -ISO 27001, (Information Security) -BS25999, (Business Continuity) -AS9100/EN9100, (Quality Management System for Aerospace Industry) -OHSAS 18001:2007, (Health & Safety) -ISO 14001:2004, (Environment Management System)

Organisational Project Management Maturity Assessment MSAT has developed in house assessment tools based on the various industry standards and it’s experience across the industry. These standards address the evaluation of maturity at various regions. • Business Portfolio - The Business Portfolio evaluator uses a multidimensional framework to help senior management to assess the strengths and weaknesses of the organisations businesses using the following levels of evaluations ~ Strategic – to understand and evaluate the measure of growth and potential ~ Value Creation - to understand and evaluate the measure of financial performance ~ Logic - to understand and evaluate the measure of corporate/ strategic fitment • Project/ Portfolio Management Office Maturity – This maturity assessment framework addresses various areas under the Project Management and provides a business map which relates to the


various objectives/ goals of the organisation. The various areas addressed under this maturity framework are: ~ Demand Management, Benefits, Portfolio Management, Program Management, Project Management, Project Tracking, Change Control, Governance, Resource Management, Issue and Risk Management, Reporting, Financial Management • Project Management Tools maturity – addresses the ‘Technical’, ‘Functional’ and ‘Vendor’ evaluation of various EPM/ PPM tools. This evaluates the various sub-areas each with a list of desired features that are required by the organisation. Case study:A leading sports academy in Qatar Consulting services:MSAT assessed the current state of the organisation with respect to Program management and also a study on the various tools being used for program management.

Case study: An Airplane Manufacturing Corporation

Consulting services:

• To assess the current practices in the life cycle and identifying the strengths and areas of improvement and translate that into a maturity level rating

• To prepare a roadmap plan on how to plug the gaps identified during the process analysis and improve the maturity of the processes

• The following process areas will be assessed:

• Project Planning

• Project Monitoring & Control

• Supplier Agreement Management

• Configuration Management

• Product & Process Quality Assurance

• Measurement & Analysis

• Requirements Management

• Organizational Process Focus

• Organizational Process Definition

• Organizational Training

• Requirements Development

• Technical Solution

• Product Integration

• Integrated Project Management

• Risk Management

• Decision Analysis & Resolutio


Organisation Name Marabou Enterprises Pty. Ltd.Trading Name Marabou Enterprises Pty. Ltd.

Contact Ms Kaye Price

Address Suite 53/190 Albert Street

Suburb East Melbourne



Website marabou.net.au


ABN 50141722876

Company BackgroundMarabou Enterprises is a consultancy specialising in executive advisory services. Our consultants have decades of experience in organisational change management and project environments. As a boutique consultancy, Marabou Enterprises does not have the inclination or capacity to become entrenched in organisations. Our interest is to improve outcomes for our clients by ensuring knowledge transfer in all of our engagements. In addition to a consulting role, we are able to demonstrate the tools and techniques which form part of the Best Practice suite through facilitation of workshops, seminars and strategic planning. Marabou Enterprises offers a range of products that enable organisations to align core business enhancements with a strong change methodology. Our products align with Change Management standards set by the Office of Government Commerce (OGC) in the UK. Methodologies such as PRINCE2 for project management and Managing Successful Projects (MSPR) are fundamental practices applied worldwide and introduced through the OGC. Our Consultants have extensive experience across both private and public sector including banking and finance, telecommunications, software industry, Federal Government, State Government and multi-utility sector working both nationally and oversees in the United States in customer centric roles and delivery of projects both internally facing and external outputs.

Company Accreditation (Optional) Marabou Enterprises company accreditation include: • Procurement Diploma 2009 • ITIL V3.0 Foundation 2009 • Practitioner - Managing Successful Program (MSPR) 2008 • PRINCE2 Foundation 2006 • Williamson Fellowship Board Certification 2008 • Internal Auditor Accreditation for AS/NZS ISO 9001, 9002 and 9003 • National Gateway across Australia

Organisational Project Management Maturity Assessment Our Manifest© product provides organisations with the professional independence of project reviews for any size and purpose. Manifest© delivers a professional review of your projects health using a sophisticated suite of tools and implemented by our professional and experienced team of consultants. All of our engagements focus on the essential liaison with key project stakeholders in which we assess and verify that each project: ? Will enable the realisation of the expected project benefits; ? Makes appropriate re-use of existing ICT assets; ? Is cost effective; and ? Dependencies are established and known; and. ? Risks have been identified. Project 1 – Department Health and Human Services, Victoria. Marabou Enterprises were engaged to review a project focused on introducing new technologies around essential third party credentials and the replacement of RSA Tokens. Outcome – Marabou applied its Manifest process to ensure that the project addressed resourcing and funding issues and re-baselined the project schedule to deliver effective outcomes


for the project. Project 2 – Government Services Division, Victoria. Marabou Enterprises were engaged to review the procurement reform project addressing financial reform throughout Victorian government entities. Outcome – A key point of this review was to assure that the right people were engaged on the project team to deliver the outcomes necessary to deliver new legislation initiatives. Our report influenced the Victorian Government Procurement Board in understanding that the project required stronger stakeholder engagement and advocacy and subsequently developed a comprehensive stakeholder management plan.


Organisation Name McKinsey & CompanyTrading Name McKinsey Pacific Rim, Inc.

Contact Mr Thomas Roets

Address Level 35, 88 Phillip Street

Suburb Sydney



Website


ABN 66055131443

Company BackgroundMcKinsey is the distinctive leader in top management consulting with a deep understanding of ICT challenges faced by governments. We have an extensive track record for delivering significant value in government ICT projects, and have a distinctive business-driven approach to ICT in the public sector. McKinsey has over 8,000 consultants and are present in over 80 offices in over 50 countries, and bring cutting-edge expertise in 18 industry sectors and 6 functional areas. We have been serving clients for over 80 years, and our professional legacy includes 1) Professional values and an enduring code of conduct, 2) Top management/integrated problem-solving perspective, and 3) Tailored approach and custom solutions. Our results-oriented Public Sector Practice that has driven measurable improvements throughout several government agencies worldwide. We have a specialised Business Technology Office (BTO) that serves ICT needs of public- and private-sector clients through rigorous focus on impact. The BTO has competence and expertise in technology with deep technical proficiency in systems design and IT architecture. We are objective and independent from ICT product and service providers, i.e., we provide neutral, fact-based recommendations.

Company Accreditation (Optional) McKinsey & Company does not engage in any external accreditations

Organisational Project Management Maturity Assessment McKinsey has developed a proprietary maturity assessment framework for measuring the maturity of project management organisations. The framework measures the performance of a project organisation against a range of qualitative and quantitative criteria. The qualitative criteria include 1) Requirements Management, 2) Portfolio Management, 3) Sourcing and Locations, 4) People Management, 5) Third Party Management, 6) Project Governance and Organisation Structure, 7) Architecture Capabilities, 8) Processes & Tools, 9) Performance Management. The quantitative criteria include 1) Time KPIs, 2) Quality KPIs, 3) Cost KPIs, 4) Productivity KPIs, 5) Organisational Health KPIs. The summary of the assessment measures the overall maturity in 4 levels: 1) unmanaged, 2) initial, 3) managed, and 4) optimizing.

In addition, McKinsey also has a Lean IT framework for further improve the maturity of ICT projects to increase time-to-market and cost/productivity.

Two recent projects include:


2) Conducted a detailed assessment of the software development project maturity of an Australian IT services company based in Victoria providing software services to Australian higher education institutions; and

2) Conducted a lean IT diagnostic of a US bank’s project management capability, improve productivity by 25% and increasing time to market by several weeks for many large projects.


Organisation Name Meta PM Unit TrustTrading Name Meta PM Pty Ltd

Contact Mr Simon Garlick

Address Level 11, 530 Little Collins Street

Suburb Melbourne



Website www.metapm.com.au


ABN 38697378930

Company BackgroundCompany Overview

MetaPM is a specialist project management firm dedicated to optimising business performance through project management initiatives.

Why Clients engage us

Clients engage MetaPM because they know we have a track record of getting the desired outcomes.

Our specialist niche

We assist organisations in meeting the challenges of change by providing right sized solutions that deliver real business benefits.

We aim to offer excellent value for money and pride ourselves on getting things right the first time.

Our clients

Our clients include organisations that are facing a complex,

ever-changing business environment who demand quality in the

management and delivery of their change initiatives.

To date, we have assisted many leading Australian and multi-national organisations achieve improved business value through the use of our services.

Service Blueprint

Our integrated family of services combine to deliver sustainable value for our clients. Our services include:

Business Improvement Services:

Portfolio Optimisation

Capability Development

Benefits Assurance

Project Delivery Services:

Project Mobilisation

Health and Recovery


Delivery Support

With every assignment we always aim to work collaboratively with our stakeholders to ensure maximum knowledge transfer and lasting business value.

Company Accreditation (Optional) Certified Quality Management System

MetaPM fully conforms with PRINCE2 in two ways:

1/ MetaPM’s standard delivery framework, PMF incorporates PRINCE2 as well as elements of the PMBoK and proprietary components not provided in PRINCE2, such as Benefits Management and PMO

2/ MetaPM specifies Practitioner accreditation as highly desirable during staff recruitment and offers all employees full support for accreditation during the first year of employment.

Process of Achieving Certification

In addition MetaPM has initiated an internal assessment of the business case for becoming a PRINCE2 accredited training organisation. A positive decision is dependant upon the extent to which external training on PRINCE2 will be undertaken by MetaPM as a line of business as well as to achieve accreditation. This assessment commenced on 15 May 2007 and is scheduled for completion by the end of 3Q07 (Sept 30, 2007). The accrediting organisation is the Office of Government Commerce (OGC) UK llc.

Department's Requirements and Industry Standards for Quality

In line with MetaPM’s ongoing commitment to quality, our comprehensive management systems have been developed to the internationally recognised standard ISO9001:2000. Our quality assurance service covers the provision of IT consulting and project management services from initial engagement through planning, design, deployment, integration and transition.

Organisational Project Management Maturity Assessment MetaPM has been active in supporting our clients develop their project management maturity. We assisted Unico and TAC in developing their project management maturity. This was achieved by assessing their strategic needs for developing project management maturity and establishing a program of work.

We identified existing client capabilities by referring to the OPM3 model as a source of best practices, capabilities required to deliver these, and outcomes. We then identified a staged implementation to prioritise capability development activities, prioritising actions and a development plan.

Both clients implemented much needed capabilities, enabling more consistent delivery of high quality projects laying the groundwork for sustained development and maturity.

In addition, we are a southern region partner of the Human Systems’ network, which has world leading project management capability for benchmarking project management maturity and tracking improvements over time.


Organisation Name NCSI AustraliaTrading Name NCSI Australia

Contact Mr Andrew Bremner

Address Level 4, North Tower, 1-5 Railway Street

Suburb Chatswood



Website www.ncs.com.sg


ABN 38089983317

Company BackgroundNCS Australia forms part of the NCS Group, a leading information technology (IT) and communications engineering services provider with about 7,000 staff located in 11 countries across the Asia Pacific and Middle East regions. To support its customers’ business and technology needs in Australia, NCS Australia started its operations in the year 2000. Today, Australia remains as one of the key focus markets in NCS Group’s global expansion strategy. NCS Australia has offices and presences in Sydney, Melbourne, Canberra, Brisbane and Adelaide. NCS Australia provides a one-stop, end-to-end suite of IT and communications engineering solutions to its customers. With its in-depth domain knowledge and unique BizvalTM methodology which focuses on defining, realising and sustaining business value for its customers, NCS continually delivers new standards via the innovative use of technology. Serving both the government and commercial markets, NCS Australia is committed to bringing the best in IT and engineering solutions and services to customers. It provides a full spectrum of information technology services: Business and IT Consulting, Project Management, Development, Systems Integration, Outsourcing, Infrastructure Management and Solutions. NCS Australia focuses on the following key industries and domain: Outsourcing, Government, Healthcare, Financial Services and Telecommunications.

Company Accreditation (Optional) NCS Australia holds ISO9001:2008 certification for establishing and applying a Quality Management Systems for: 1. Provision of IT and Communication Engineering based Development & Systems Integration, Infrastructure Integration and Project Management 2. Provision of IT Communication Engineering Management Services which include Application Management, Infrastructure Management and Operations Management 3. Provision of Consultancy Services which include Application Consulting and Infrastructure Consulting Services Our parent NCS Pte Ltd also holds: 1. ISO/IEC 20000 : for IT Service Management Systems 2. ISO/IEC 27001 : for Information Security Management Systems 3. SS 507 : Standard for Business Continuity (BC)/Disaster Recovery (DR) Service Providers, awarded by SPRING Singapore, attained since 2004. 4. People Developer : Awarded by SPRING Singapore, attained since 2000. 5. SQA : Singapore Quality Award, attained since 1999. NCS also are CMMI Maturity Level 5 certified for our offshore Application Development and Application Maintenance projects.

Organisational Project Management Maturity Assessment As organisations mature, ICT needs evolve to become more complex in order to support the increased business demands. The way the organisation manages its projects must also change in tandem to cater to the complex solutions required. Organisations failing to do so risk falling behind


competition in leveraging off technology as a winning edge. As the preferred ICT partner to governments and successful commercial organisations in the region, NCS has extensive experience in service delivery, as well as the capability to put in place an accelerated roadmap to help organisations achieve improvements in overall use of IT. By aligning our ITSM methodology with best practices in CMMI, we have helped organisations such as a major stock exchange and a sovereign wealth fund review their current position in the software development life cycle and made recommendations to accelerate organisational maturity in the use of IT.


Organisation Name Oakton Services Pty LtdTrading Name Oakton Pty Ltd

Contact Mr John Lewis

Address 45 Wentworth Avenue

Suburb Kingston



Website www.oakton.com.au


ABN 31100103268

Company BackgroundOakton commenced business in 1988 and listed on the ASX in June 2000.

Oakton has offices in Canberra, Melbourne, Sydney, Brisbane and Hyderabad (India), and offers services across the lifecycle of systems and a range of different technologies.

For over 20 years, Oakton has consistently enabled some of Australia’s largest organisations to meet their business and technology needs with a flexible, cost-effective, results-driven approach to service delivery. With a national coverage and over 1300 permanent Business and ICT professionals, Oakton offers depth in a range of services across the lifecycle of business systems and across a range of different technology and industry sectors.

Oakton’s offers to its clients include:

• Consultant experience – Oakton pride itself in providing consultant staff with the right practical experience required to add value to the client environment and challenges. For example, in all cases Oakton Project lead consultants have had a minimum of five to seven years actual experience before taking up project lead roles.

• Methodology - Oakton continually develop and update its own intellectual property (methods, processes, procedures) based on its consultant’s experience, industry and technology trends, and actual assignment outcomes.

• Track record. Oakton delivers what it says it will, and has demonstrable references to illustrate its track record.

• Oakton’s culture - Practical, pragmatic and business outcome focussed.

In June 2007, Oakton merged with Acumen Alliance, a national management and information technology consultancy firm. Acumen commenced trading in Canberra in 1996 and grew to in excess of 350 consultants with a core emphasis on Assurance and Risk Management, Management Consulting (including portfolio, programme and project management) and Financial Management support. The Oakton service offering now includes these consulting services which it gained from the merger with Acumen Alliance.

The achievements of the Oakton Group have recently been recognised with the award of the Best Professional Service Firm (Revenue $20-200million) in the recent BRW Client Choice Awards.


Company Accreditation (Optional) Oakton is a certified P3M3 Accredited Consulting Organisation (ACO). Oakton underwent a full assessment of its management systems by the APM Group to receive ACO status. This status is re-assessed regularly to ensure compliance with APM Group standards. Oakton also has a number of P3M3 registered consultants who have each undergone an APM Group assessment to receive Registered Consultant status.

Oakton’s delivery and management processes are part of Oakton’s ISO 9001: 2008 0-accredited quality system known as the Oakton Business System which is documented and published on the Oakton Portal.

Oakton has been certified as complying with the requirements of AS/NZS ISO9001:2008 since January 1997 and is registered as a Quality Endorsed Company under the Quality Endorsed Company Program of Quality Assurance Services, a subsidiary of Standards Australia.

Oakton’s ISO 9001 certified quality system incorporates Oakton’s Development Methodology, which is a deliverable oriented framework. Oakton’s Development Methodology is encompassed by a defined Project Management Framework approach that is flexible, customer oriented and result focussed.

Oakton’s consultants have qualifications and a depth of practical experience in methodologies such as PMBOK, PRINCE 2, MSP, P3O, P3M3, ITIL and tailored methodologies.

Organisational Project Management Maturity Assessment Oakton has been providing portfolio, programme and project management consulting services for over ten years and has been providing P3M3 and similar maturity assessment services, such as OPM3, to government and private sector organisations for over 5 years.

Oakton is able to conduct a review, assess the maturity of an organisation’s portfolio, programme and / or project management and provide plans and recommendations on improvements to this framework ensuring alignment with business outcomes. Oakton’s capabilities include:

Review and assessment of existing portfolio,programme and project management frameworks including:

o Governance

o Processes and procedures

o Financial management (including business case development, cost modelling and benefits realisation)

o Change management (including stakeholder management, communications and organisational transformation)

o Risk management and quality assurance

o Lessons learned, recommendations for improvements and implementation plans

Implementation of improvements through:

o The development of change programs (including business process reviews) and communications plans

o Staff development such as the embedding of consultants to mentor existing staff and develop organisational capability

o Aligning portfolio, programme and project management frameworks and processes with organisational strategies and objectives.


Reference sites:

Oakton has provided P3M3 assessment services to a number of government agencies including, Australian Customs and Border Protection Services, Australian Bureau of Statistics, Department of Veterans’ Affairs, Civil Aviation Safety Authority, Grain Research Development Corporation, AusAid, Federal Court of Australia and Family Court of Australia.

Oakton has also provided P3M3, OPM3 and similar maturity assessment services to numerous private sector organisations, nationally.

Department of Industry, Tourism and Resources – developed a business process improvement framework

Department of Family, Community Service and Indigenous Affairs – Strategic review of ICT operations


Organisation Name Object Consulting Pty LtdTrading Name Object Consulting Pty Ltd

Contact Mr Teesaan Koo

Address Level 25 Northpoint, 100 Miller Street

Suburb North Sydney



Website www.objectconsulting.com.au


ABN 55003682693

Company BackgroundFor two decades, Object Consulting has successfully delivered innovative solutions and consulting to Australia’s leading organisations. Our 280-strong team delivers projects ranging from business consulting, transformation projects, technical services and specialised training– supported by best practice tools, processes and methodologies. Object delivers high quality, innovative, leading edge solutions to realise business strategy. We are a local, responsive company, consisting of pioneers who believe in continuous innovation. Object investments in intellectual property (iP) and people –translated into deep technology, methodology and industry expertise; for corresponding customer-centric solutions and products. iP helps reduce costs, risks and lead-times of engagements and provides ongoing opportunities to our customers. Object’s Practices provide the path to improving capability and delivering innovation to our clients through customer-centric solutions. Our Practice solutions are aligned with our market, customers, technical and other capability requirements and partners. Object invests heavily in staying ahead of the curve to minimise our customers’ risk on leading edge approaches. We target selected, proven, leading edge technologies to provide increased productivity, usability and longevity of all our solutions. Additionally our mature and reliable processes from Process Mentor® provides a truly industry leading and unique advantage in IT service firms.

Company Accreditation (Optional) Object Consulting uses an ISO9001 compliant process architecture platform called Process Mentor. Process Mentor provides guidance and enhances consistency of outcomes on all Object Consulting engagements. Process Mentor is a commercial product offered by Object Consulting due to the demand for this product and its resulting compliance to both ISO9001 and CMMI Level 3. Object Consulting provides CMMI certification, services, and training and are a registered CMMI transition partner. It is this focus on the quality of outcomes that has placed Object Consulting ahead of many other providers in delivery of ICT management services. Object Consulting’s staff are also qualified in the areas of corporate governance, IT Service Management (ITSM), Project Management, Program Management, Portfolio Management, Benefits Realisation, ISO15504 SPICE, among others.

Organisational Project Management Maturity Assessment Object Consulting has had for 4 years, a qualified CMMI lead appraiser responsible for quality management of Object's own projects, and performance of Client CMMI assessments. The outcome of these assessments is the development of a Process Action Plan assisting organisations to improve conduct of projects and performance of systems development. Technical and organisational


knowledge of CMMI has been encoded in Process Mentor®, Object’s own quality management system and commercial product assisting organisations to attain CMMI Level 3. Object is a certified SEI transition partner for CMMI and certified to provide training courses for Introduction to CMMI. Example 1: Object has a long standing relationship with ASC, performing assessments and providing roadmaps for the continued improvement of ASC’s projects and systems development. This relationship has assisted ASC to improve its maturity to CMMI Level 3. Object Consulting as part of its project management and capability improvement practices has staff certified and skilled in PMI and OGC methodologies. Development of roadmaps includes use of PMBOK, PRINCE2, P3M3, and OPM3 to tailor methods for the specific context of our clients. Roadmaps result from assessments of project management from a project and portfolio perspective. Example 2: Our risk review of an ING Direct programme of work provided ING Direct with a roadmap of improvements specific to the programme of work. Additional value came from our findings on enterprise project management. We worked with ING Direct to determine further outcomes to change processes, procedures, and skills for the improved project performance.


Organisation Name PcubedTrading Name Program Planning Professionals Pty Ltd

Contact Mr Greg Mace

Address Level 20 Darling Park, Tower 2, 201 Sussex Street

Suburb Sydney



Website www.pcubed.com


ABN 54080988754

Company BackgroundProgram Planning Professionals or “Pcubed” (www.pcubed.com) is an international leader in providing portfolio, program and project management solutions to the world’s top organisations. Founded in 1995 and with over 300 consultants working globally from offices in Australia, North America, Europe, and Asia, Pcubed supports clients in all industry sectors, to deliver business results.

Pcubed specialises in establishing proven programme and project disciplines and leading edge technologies in the rapid deployment of client business change in an ICT environment. We have built our reputation by working seamlessly with clients on over 2000 engagements and delivering measurable results in complex and challenging environments. Pcubed recognises that successful ICT-enabled change depends not only on the basics of managing project outputs, but on the entirety of governing change, including managing demand, benefits, scope, risk, communications, business change impact, resources, and quality.

Collectively, these form the building blocks of an effective ICT-enabled change management strategy. With years of experience in successfully delivering complex, critical programmes in global corporations and government, Pcubed stresses rapid delivery of pragmatic, scalable solutions that help make “every project successful”.

Pcubed Australia has offices in Canberra, Sydney, Melbourne, Brisbane and Perth and corporate offices all over the globe.

Company Accreditation (Optional) Pcubed has the following company accrediations:

• Accredited Consulting Organisation (APMG accreditation) for consulting in OGC methodologies including P3M3TM, MSP TM, PRINCE2®, P3O® etc.) in Australia and UK.

• Accreditted P3M3TM assessment company on the AGIMO panel.

• Microsoft Gold Certified Partner with specialist ‘Gold competancy’ in Portfolio and Project Managerment in Australia and overseas, covering Microsoft EPM technologies.

• Accreditted on GITC and/or supplier panels for most Australian government juristictions including Commonwealth, Queensland, Victoria, NSW and local government.

Supporting our Company credentials our consultants have extensive ICT experience and a range of accreditations including:


• Microsoft Certified Technical Specialist (MCTS)

• APMG-Australasia, Registered Programme and Project Management Consultant (RC)

• PRINCE2® Practitioner

• Managing Successful Programs™ (MSP) Practitioner

• Australian Government Gateway Review Process

• PMI Project Management Professional (PMP)

• Project Management Institute (PMI) Membership

• Australian Institute of Project Management (AIPM) Membership

Organisational Project Management Maturity Assessment Pcubed has extensive experience in Australian Government assessing project management maturity using tools such as P3M3®, OPM3, and some proprietary tools developed before these standards were available. (Pcubed is on the AGIMO panel for P3M3™ assessments). The value of these assessments does not lie in the score, but as a foundation for a capability improvement roadmap. Pcubed understands capability improvement is not easy to achieve.

Pcubed’s unique proposition in this area is to leverage hard-won lessons from many organisations around the globe, to structure an achieveable P3 improvement roadmap, tailored to the agency, and addressing the risks and typical areas of resistance with deploying such initiatives:

• Rather than focusing on the functional capabilities of project workers, the assessment and roadmap looks at addressing the qualitative aspects of your organisation’s project, program and portfolio management effectiveness toward a set of activities that address route-cause issues.

• Pcubed will bring our practical experience to help with executing the roadmap also if required.

Pcubed capability improvement roadmaps are very detailed and typically identify more than 50 discrete work-packages over an extended timeframe in areas as diverse as governance, tools, business change, process development, and training to achieve the required improvement.

Pcubed’s assessments use a range of survey techniques including; facilitated groups, one-on-one interviews, evidence-based reviews and distributed electronically (e-survey). The sampling is designed to remove optimism bias.

Pcubed has successfully delivered Project Management Maturity Assessment services to Dept Health and Ageing, Department of Defence (several sites), Cadbury’s, Smorgon Steel, Invensys and several other corporates.


Organisation Name Pitcher Partners Consulting Pty Ltd (The Trustee for Pitcher Partners Consulting Trust)

Trading Name Pitcher Partners Consulting Pty Ltd

Contact Ms Christine Wigg

Address Level 19, 15 William Street

Suburb Melbourne



Website


ABN 40584064318

Company BackgroundPitcher Partners Consulting (PPC) is a full service business advisory firm which includes a strong and experienced IT Consulting Division. With an indepth understanding of business and technology, PPC is able to provide a diversity of advice and create tailored ICT solutions that achieve tangible benefits. PPC has a national presence, with 42 partners and 520 professional staff in Melbourne alone. The IT Consulting Division has a strong blend principal IT consultants, project managers, business/system analysts and strong development team. PPC is independent of ICT vendors and their resellers. This ensures our advice is independent and objective, and that recommended solutions are in the best interest of our client alone. PPC has a suite of proven methodologies and tools. Our client base is diverse including the following industries – Local & State Govt, Education, Health, Transport, Financial Services, Superannuation, Manufacturing, Primary Industries, Business/Professional Services, Property & Construction. PPC has earned client respect and loyalty through continually exceeding client expectations, transparent communication and integrity. PPC’s IT Consulting Executive Director is Frank Zahra; our Managing Partner is Don Rankin. Should our consultants fall short of expectations, both Frank and Don are openly available as a point of escalation and discussion.

Company Accreditation (Optional) CISA – Certified Information Systems Auditor; Australian Institute of Project Management (AIPM) – Corporate & Individual accreditations; Microsoft - MCTS; MCP; Gold Certified Partner; Lotus Notes – Certified Lotus Specialist; Accounting Professional & Ethical Standards Board – APES 110 (Code of Ethical Standards); APES 320 Quality Control; Subject to the following Regulatory Inspections – ASIC, ICAA, APEC

Organisational Project Management Maturity Assessment PPC consultants are experienced and accredited project managers. We understand the criticality of the PMBOK fundamental elements and adhere to them on all assignments through the use of generic project management methodologies (such as Prince2, Thomsett, OGC, etc) and tools. With this experience we undertake Maturity Assessments and, depending upon the nature of the project and sponsor requirements, utilise tools common tools such as CMMI and P3M3 or create unique tools for client specific requirements. RACV engaged PPC to undertake an ICT maturity assessment which incorporated review/benchmarking of Project Management approach and its traction across the organisation. Martin Byrne, GM-IT&T stated “The RACV IT&T activity benchmarking assignment has provided value insight and direction for us. PPC created a rich and participative


environment of key IT&T stakeholders addressing sometimes challenging IT&T issues. This approach, coupled with the expertise of PPC resulted in strong engagement from all at IT&T management team level and high levels of accountability on both the strategic and more practical outcomes.” Telstra Super engaged PPC to undertake a full investigation of their ICT Governance Framework, including the maturity of their portfolio and program management activities and traction across the organisation. Due to the uniqueness of this assignment, we developed a generic assessment matrix based upon the principles of CMMI and P3M3. Our findings, recommendations and resultant initiative roadmap enabled Telstra Super to make significant changes to the ICT structure and practices as well as the ability to apply resources more appropriately


Organisation Name Predicate Partners Pty LimitedTrading Name Predicate Partners Pty Limited

Contact Mr Aleksandar Vranesevic

Address 5 Torrens Street

Suburb Braddon



Website www.predicatepartners.com.au


ABN 34128711348

Company BackgroundPredicate Partners is a Canberra based company specialising in service delivery for the Federal Government sector. Since 2007, we have established a proven track record of delivering results for a range for Government departments and private sector organisations. Our staff are skilled with industry best practice frameworks and methodologies and have a comprehensive knowledge of the Federal Government sector including agencies such as the Department of Human Services, Australian Taxation Office, Department of Agriculture, Fisheries and Forestry, Airservices Australia, ComSuper, Australian Government Information Management Office and the Department of Finance and Deregulation. Our core business focus is on delivering effective governance, business analysis, business process improvement, quality assurance, and information management services. We believe these services are key to effectively aligning ICT solutions with business outcomes. Key principles of Predicate's approach are to be: a) Innovative: flexible and adaptive approaches which draw on industry best practice, our extensive experience, organisation's internal capabilities and new technologies; and b) Business Driven: identifying true business issues and implementing effective solutions that meet the business need; c) Collaborative: facilitating engagement across the spectrum of stakeholders and communicating complex ICT requirements to business and operational stakeholders.

Company Accreditation (Optional) Predicate Partners has accreditations in a number of relevant areas including; the Managing Successful Program (MSP) method and best practice; PRINCE2 certification for project management best practice; and Lean/Six Sigma certification for process and quality improvement methods and best practice.

Organisational Project Management Maturity Assessment Predicate's experience working with Federal Government organisations on improving their management maturity includes some of the largest ICT projects in the Federal Government. Our focus is on progressively building on organisation's existing capabilities and matching the pace for maturity with the overall pace of change in the organisation. Our approach brings together deep insight into the Portfolio, Programme and Project Management Maturity Model (P3M3) and the Capability Maturity Model Integration (CMMI), with experience in reviewing management processes and engaging organisational stakeholders in developing improvement roadmaps that align to the organisations' broader priorities. Core to our approach is a detailed and thorough understanding of organisation's existing capabilities and practices across financial, ICT and operational functions. Recent experience includes: 1) Providing the Department of Human Services


(DHS) with support in conducting P3M3 assessment and implementing the P3M3 Capability Improvement Plan, including supporting senior executives in defining priorities and developing roadmaps to meet accreditation targets. 2) Supporting the Department of Agriculture, Fisheries and Forestry (DAFF) in setting out a plan for the broader development of their business improvement capability, including identifying best practice from the P3M3 and the CMMI maturity model for adoption and roll out.


Organisation Name PricewaterhouseCoopersTrading Name

Contact Mr Ash Bassili

Address 44 Sydney Avenue

Suburb Forrest



Website www.pwc.com/au


ABN 52780433757

Company BackgroundPricewaterhouseCoopers Australia (PwC) brings the power of our global network to help Australian businesses, not-for-profits and governments assess their performance and improve the way they work. Growing from a one-man Melbourne accountancy practice in 1874 to the worldwide merger of Price Waterhouse and Coopers & Lybrand in 1998, PricewaterhouseCoopers Australia now employs over 6,000 people and provided services to 80 per cent of the ASX 200 in FY10.

PwC is brimming with energetic and inspirational people from all backgrounds – accounting, arts, business, economics, engineering, finance, health, law, tax – who ensure our clients receive the depth and breadth of insight and perspective required to negotiate an increasingly complex global environment. Across our Advisory, Assurance and Tax & Legal lines of service, we offer a breadth of services that provide our clients with a range of end-to-end solutions. From improving the structure of the Australian health system, to performing due diligence on some of Australia’s largest deals, to working side-by-side with entrepreneurs and high-net-worth individuals – our teams bring a combination of knowledge and passion to addressing the risks and opportunities facing our community.

PwC’s aim is to set new standards in responsible leadership, working with our clients to create value and sustainable solutions. We realise that it takes more than rhetoric and good intentions to remain a leading professional services firm. It is a mission requiring a daily commitment to innovation and investment in our people, and to continuing a legacy of collaboration with our clients and the communities in which we live.

Company Accreditation (Optional) Company accreditation and/or certification status e.g. ISO9001 certified Quality Management System, Capability Maturity Model Integration (CMMI) appraisal certification status,

Organisational Project Management Maturity Assessment The PwC IT Maturity Model includes the capability to assess the maturity level of project management capability within an organisation and to provide recommendations directed at achieving an optimised project management capability resulting in a greater probability of achieving project success .

The model provides a structured framework that, depending on the specific needs of our client, includes:


Capability Maturity Model developed for computer software development by the Carnegie Mellon Software Engineering Institute (see Figure B1 below);

emm@, the E-Business Maturity Model Assessment which was co-developed by PricewaterhouseCoopers and Carnegie Mellon University to help organisations manage their e-business risks. For further information, refer to www.pwcglobal.com/emm@; and

Strategic Planning for Project Management Using a Project Management Maturity Model by H. Kerzner

Recent assignments include:

PwC were engaged to complete an ‘As-Is’ review of the state of information management (IM) within Queensland Rail (QR). PwC presented a focused roadmap for development of IM capability, enabling enhanced decision making across QR, efficient management and information sharing, and protection of QR’s related risk and commercial positions.

The Chief Information Officer Group (CIOG), within the Department of Defence, engaged PwC to conduct an assessment of the operating and management models and functions across CIOG’s data centre, storage and server infrastructure capabilities; and develop recommendations for service delivery going forward that are consistent with current best practice and the objectives of the Strategic Reform Program (SRP).


Organisation Name Project Management Partners Pty LtdTrading Name PM-Partners group

Contact Mr Nicolas Samuelson

Address Level 2, 228 Pitt Street

Suburb Sydney

State Sydney Postcode 2000


Website http://www.pm-partners.com.au/


ABN 13084197795

Company BackgroundPM-Partners group is Australia’s most highly certified project management specialist. We are the trusted service provider to Australia’s leading and emerging PMOs. We will help customers drive visibility and priority into their portfolio, execute projects and develop powerful capabilities to support the success of their organisation. From executing single or multiple projects through to building best practice techniques and capabilities PM-Partners group work closely with customers to drive business results. Our talented team of experienced consultants, project managers and facilitators work with organisations throughout Australia, Asia and Europe. Established for over 16 years, we manage over $500M of client projects across multiple industry sectors and specialist domains and train over 4000 project managers each year. The PM-Partners group provide advisory and delivery based project and programme management services to any business environment. We work across a broad range of industry sectors and can provide support during peaks of work, extended workforce solutions or run entire programmes and projects. Many of our clients outsource all or part of their PMO to us through our managed service arrangements. Companies turn to the PM-Partners group when they need the skills, experience and specialist support to execute projects

Company Accreditation (Optional) PM-Partners group are PMI Global Registered Education Providers, a PRINCE2 ATO, a MSP ATO, a P3O ATO, Registered AIPM Assessors, recognised as a Project Managed Organisation by the Australian Institute Of Project Management, Endorsed Education Provider for the International Institute for Business Analysis, a Microsoft EPM Solution Partner, a Government Endorsed Supplier and a formal partner with the Australasian College of Leadership and Coaching (National Training Provider Code 51900), enabling AQF qualifications Certificate IV, Diploma and Advanced Diploma in Project Management.

Organisational Project Management Maturity Assessment PM-Partners group has applied the following standards to develop a world class Organisational Maturity Review (OMR). - OPM3: Organisational Project Management Maturity Model v1 2003 (owned by the Project Management Institute). - PMMM: PRINCE2 Maturity Model v2005 (owned by the Office of Government Commerce). - Portfolio, Programme and Project Management Maturity Model (P3M3) v1.0, 2006 (owned by the Office of Government Commerce). - PMO: The Australian Institute of Project Management's Project Managed Organisation Award. The OMR Assessment is delivered online (or blended) allowing key staff to easily rank organisational capability. Following completion, a summary report will be produced that analyses strengths and weaknesses to enable improvement planning. The benefits of matching against internationally


accepted best practice include: - Deliver a benchmark for improvement and results - Set realistic targets for improvement - Measure progress towards enhanced capability - Strategic Objectives become Organisational Results a) NSW Procurement PM-Partners group carried out a Health Check of the PMO which required examination, review, identification of issues and recommendations that touched all the project management areas. This health check investigated and checked adherence to good practice which determined the maturity level of their project management practices and recommended action to improve effectiveness within the organisation. b) Starhub Cable Vision Provision of organisational project management maturity assessment with delivery of specific analysis reports addressing Project, Project Management Office and Portfolio management practice enhancement recommendations. Reviews included interviews with project managers, governance representatives and key stakeholders within the organisation.


Organisation Name Protegic Pty LtdTrading Name Protegic

Contact Chief Executive Officer David Thompson

Address Level 1, 5/54 Melbourne St

Suburb North Adelaide

State South Australia Postcode 5006


Website www.protegic.com.au


ABN 95104218804

Company BackgroundProtegic is an Australian-owned independent Management Consulting Company working across the full spectrum of project management and specialising in the ICT sector.

The company provides strategic and practical project management services-both advisory and delivery-that enable clients to thrive in today’s business environment.

Protegic assists organisations to drive strategy and business improvement through the application of common-sense and best-practice project management. Protegic’s experienced consultants work closely with clients to develop strategy, business and operational requirements and implementation plans to successfully deliver the project, within one division or across the entire enterprise.

Protegic has a passion for excellence. Its people strive to deliver beyond the expectations of clients by providing knowledgeable advisory services and delivering quality project outcomes.

With offices throughout Australia and in Singapore, Protegic is an active member of the Australian Institute of Project Management

Company Accreditation (Optional) Protegic have recently employed a Chief Financial Officer with experience in obtaining the ISO9001 Quality Management System certification for companies. Protegic are in the process of being assessed for ISO9001 Quality Management Systems.

Organisational Project Management Maturity Assessment Long-term solutions address permanent PMO maturity efforts that will result in long-term value to the organisation. Over the long-term, we usually recommend a four-phase approach.

Phase 1 – Establish the Business Case for a PMO, including baseline against a Project Management Maturity Model, to identify the current positioning of project management and aid in planning future development. P3M3 provides a framework for identifying and prioritising those changes which will yield the greatest impact. It helps set expectations as to what is required in what sequence and in what timescale.

Phase 2 – Commence with Short-Term Initiatives and Short-Term wins

Phase 3 – Rollout and Implementation with Long-Term Solutions

Phase 4 - Support, Coach, Mentor and Improve: involves: PMO operates and supports organisation; PMO refines project activities, involvement of the PMO in projects is expanded; training under the


direction of the PMO; key stakeholders provide feedback on PMO’s efforts and activities and continuous improvement is practiced

Protegic are currently working with Sydney IVF on Phase 1 above, to identify the PMO Maturity and establish a Business Case for the Sydney IVF PMO. Protegic are also working with Westfield Holdings in NSW to establish the PMO Maturity status and to design a plan to improve the Maturity level.


Organisation Name Providence Consulting Group Pty LtdTrading Name Providence Consulting Group Pty Ltd

Contact Mr Timothy Byrne

Address Unit 6, 2 Phipps Close

Suburb DEAKIN



Website www.providenceconsulting.com.au


ABN 71932484893

Company BackgroundProvidence Consulting Group (Providence) is a professional management and technology consultancy based in Canberra, Australia. Established in 2005, Providence focuses on returning Value for Money in the provision of high-level consulting services. The Providence Team has many years experience in the delivery of end-to-end consultancy services to both Government and Corporate organisations and features a comprehensive team of management experts who can provide the full spectrum of business and technology consulting services.

“Realising Benefits – Driving Accountability” is more than a tag line, it is our company ethos. We believe that through driving for and accepting accountability for the delivery of business and consulting solutions, Providence delivers excellent Value for Money, enabling you to realise true business benefits. We take responsibility for the products and advice delivered by our consultants.

A significant differentiator between Providence and other top-line consulting firms is the capability, experience and leadership of our consultants. When compared to similar priced consultants, Providence consistently provides greater Value for Money. This value is reflected not only in our record of delivering on time, reducing or mitigating delivery and solution risk and exceeding client expectations, but also in our comparatively low consulting prices.


Organisational Project Management Maturity Assessment The Providence Team has significant experience in the provision of high-end consulting services in regards to supporting current project management practices, analysing the level of organisation effectiveness and advising on such. In order to generate the desired business outcome, the organisations Program/Project management must be sufficiently mature to ensure the optimum business outcome is achieved. Providence encourages the early identification of issues, so as to allow for corrective actions to be undertaken in order to minimise the business impact.

The Providence team has a robust understanding and practical experience in applying applicable industry standards and methodologies (i.e. CMMI, P3M3, OPM3 and PMBoK).

Providence is currently providing Independent Project Management Assurance to the Australian Taxation Office (ATO’s) ICT Outsourcing Program (valued at over $1Billion). Providence has completed an initial analysis of the maturity of the Program and Project Management in place. The findings of this review, has resulted in Providence delivering a roadmap to the ATO that provides detail on improvements and enhancements that can be made to the current Program’s Project Management.


Additionally, Providence has just completed providing project management maturity consulting services to CSIRO for their recent Business Enabling Technology Replacement (BETR) Program. Providence was responsible for re-establishing Program Management and governance arrangements. This included assessing the current maturity of the Program and Project management after a significant milestone and recommending enhancements which could occur. The results of the assessment led to Providence developing a new Project Management Plan, establishing a Management Team and governance and communications processes.


Organisation Name RNC Global Projects (RNC Pty Limited)Trading Name RNC Global Projects

Contact Mr Ray Trevisan

Address MLC Centre, 19-29 Martin Place

Suburb Sydney



Website www.rncglobal.com


ABN 18086411467

Company BackgroundRNC is an Australian specialist project and program management company that has been successfully operating for over 13 years. With a mix of permanent and contract staff, the company is presently serving in excess of 29 customers and has over 70 project and program managers in the field. Headquartered in Sydney, RNC has personnel located in every major Australian capital and operates in international markets in accordance with client needs. RNC was founded in 1999 by Diane Dromgold. After many years of delivering projects and programs with Federal Government, KPMG and other top tier organisations, Diane noticed a disturbing trend surrounding project and program management disciplines. Far too much focus was on reporting, documentation and project GANNT charts instead of delivering an actual result. Diane founded RNC – a “Really Nice Company” – to enable her customers to focus on what makes projects and programs really matter – a successful outcome. We totally understand what it takes – to work with and collaborate with others who possess the aptitude and the attitude to succeed – the “x” factor of project and program managers. Since then, Diane and the RNC team have made it their primary goal to deliver success on the client’s terms over


Organisational Project Management Maturity Assessment Organisations that are delivering successful projects are by default at the top of the capability curve. We can show you how to achieve that.

RNC is familiar with and can work with any approach and method to assess an organisation’s capability and maturity. Most consultancies offering assessment services provide a text book approach to increasing maturity. RNC has seen little evidence increasing maturity actually increases success. Rather it tends to increase compliance to method and process and provides for forensic defensibility of failure.

RNC differs from others as we prefer to work with our clients to improve actual project and overall program success and there are some keys to achieving that in addition to process validation and governance verification.

RailCorp (NSW) wanted an organisation wide project and program governance strategy, process and procedure leading them towards CMM5.

RNC developed it, tested it and implemented it.

This organisational strategy is now seen as leading edge by NSW Treasury.


Resmed wanted an assessment of the capability and maturity against global industry standards and OPM3 in particular.

RNC conducted the assessment and suggested areas where change was required. RNC devised the changes and rolled them out globally.

System still in use and not modified in three years.


Organisation Name Serenidad Consulting Pty LtdTrading Name Serenidad Consulting Pty Ltd

Contact Ms Nola Hennessy

Address PO Box 4353

Suburb Kingston



Website www.serenidadconsulting.com


ABN 75140517255

Company BackgroundSerenidad Consulting Pty Ltd (SCPL) is a Small to Medium Enterprise, Australian company, formed in January 2010 to provide a unique and focused international consultancy service in excellence, great leadership and positive personal power. SCPL’s strength and capability is founded in having a team that leads by example, remains committed to 100% client satisfaction and consistently delivers services and products in a timely, cost-effective, efficient and professional manner. SCPL’s Managing Director holds a Secret clearance valid until 2015 and has previously held a Top Secret (NV) clearance. Our other consultants’ clearances include undisclosable high-level international clearances, Top Secret (NV), Secret and Confidential. Our most senior consultants have also previously held Cabinet-in-Confidence clearances. SCPL consultants are formally trained and/or possess years of experience in several ICT project methodologies e.g. PRINCE2, MS Project, PMBOK. Their skills encompass all the major ICT practitioner disciplines - language programming, database programming, systems analysis, systems engineering, applications development, management information system design and development, networking (LAN and WAN), data analysis, business analysis, project management, program management and directorship, ICT training and education, configuration design and assurance, and strategic analysis and governance.

Company Accreditation (Optional) The risk and quality management systems adopted by SCPL are in keeping with AS/NZS ISO 31000:2009 and AS/NZS ISO 9001:2008 respectively. SCPL is underway in gaining full certification under AS/NZS ISO 9001:2008.

Organisational Project Management Maturity Assessment SCPL’s team of consultants has a depth of experience that includes and reaches beyond contemporary maturity models such as CMMI. Several of SCPL’s consultants personally devised ICT maturity assessment and capability enhancement models for both their own organisations and their clients prior to there being any formal models available, this demonstrating their resourcefulness and ingenuity during a time of significant technological change (1970s and 80s). Most recent examples of SCPL consultant work in this regard include 2009 (Lockheed Martin) – supporting LM Global’s ICT business development activities by researching and reporting the ICT maturity levels of various Commonwealth Government agencies (including Defence, Centrelink, Immigration, Customs). Research included a review of each agency’s ICT governance, current and pending applications, software/hardware configurations, and strategic and project-level management methodologies; 2008 (Defence) - using CMMI principles to guide and inform the


Defence Support Group’s ‘Strategy for Organisational Excellence’; and 2002 - Assisting QNX Canada to achieve CMM Level 3.


Organisation Name SMS Consulting Group Limited (SMS Management and Technology)

Trading Name SMS Management and Technology

Contact Mr John Kennedy

Address Ground Floor, 8 Brindabella Circuit

Suburb Canberra Airport



Website www.smsmt.com


ABN 17006515028

Company BackgroundSMS Management & Technology (SMS) [ASX:SMX] is Australia's largest publicly listed consulting, technology services and enterprise solutions company. SMS has revenues in excess of $247 million and around 30% of this revenue dervies from our services in the government sector. SMS employs over 1,400 professionals through offices in Canberra, Melbourne, Sydney, Brisbane, Mackay, Adelaide, Hong Kong and Vietnam.

Established in 1986, SMS helps its clients improve their business performance through the implementation of strategy and the delivery of business and technology projects. Industry expertise spans the government, defence, health, financial services, ICT, utilities, mining, gaming and infrastructure sectors. In the Governement sector, we specialise in assisting agencies to implement new initiatives and new policy.

SMS delivery is organised along practice lines – Business Process Improvement, Opertaional Learning and Change; Program& Project Services, Application Development, Information and Data Management, Systems Integration and Customer Realtionship Management. The practices all have Prinicpal Consultants and are supported by delivery management which ensures delivery quality is actively managed.

What makes us different?

SMS Management & Technology differentiaties by:

• Providing services that focus on Strategy Implementation and Project Delivery

• Providing targeted, end-to-end management and technology services

• Offering ‘Delivery Excellence’ and services designed to improve business performance

• Being a clear alternative to multinational firms

• Continuing to leverage our resources, intellectual capital, infrastruture and financial strengths as compared to smaller firms

• Maintaining vendor independence, while supporting a client’s technology preferences

• Working collaboratively with our clients to deliver outcomes and practical results

• Employing experienced and multi-disciplined professionals working within a culture which focuses on client success


• Specialising in Policy Implementaton Partnering

Company Accreditation (Optional) SMS's Quality Management System is certified to AS/NZS ISO 9001:2000 standards. SMS is one of only 15 companies in Australia accredited as a registered Project Management Organisation by the AIPM.. All SMS consultants have access to leading research institutions including Gartner and Harvard Business Review:

In addition, the majority of SMS consultants hold formal qualifications in industry-shared methodologies, tools & techniques including Registered Project Manager /Master Project Director (Australian Institute of Project Management);/ PRINCE2/ P3M3/ MSP; Project Management Professional certification through the Project Management Institute; Information and Communication Technology management and service delivery (Information Technology Infrastructure Library certified).

Organisational Project Management Maturity Assessment SMS maintains a strong organisational capability in project management maturity assessment which has been developed and evolved over many engagements across a wide client base. SMS is an Australian Institute of Project Management (AIPM) accredited Project Managed Organisation (PMO) which gives third party recognition to the fact that SMS has embarked on a process to continually improve our project management capabilities on an organisation-wide basis and that we have a process in place for ongoing operational project management improvement.

The SMS approach to project management maturity assessments is to gather project and performance data by working with project teams while being particularly aware of any organisational sensitivities which may exist and to apply this information to one of the many frameworks we have access to. SMS offers its own maturity model, Checkpoint Plus, or if the client prefers, we can base our assessment on any of the standard industry approaches such as OPM3 (PMI), P3M3 (UK Government, OGC), Capability Assessment Tool (UK Government, OGC) or other bespoke model.

SMS has successfully completed a number of project management maturity assessment engagements including:

* Trade Facilitation Programme Strategy and Capability Development program at Customs

* Review of Programme Management Capability at Centrelink

• Integration of PMO functionality for bank merger/acquisition


Organisation Name Stantons International Audit and Consulting Pty Ltd

Trading Name Stantons International

Contact Mr James Cottrill

Address Level 1, 1 Havelock Street

Suburb West Perth



Website www.stantons.com.au


ABN 84144581519

Company BackgroundStantons International has offices in Canberra, Perth and Darwin. The IT Audit and Consulting practice offers a full range of specialist IT assurance and risk related services at extremely competitive rates. We specialise in the delivery of ICT security, assurance and consulting services and have delivered services to Commonwealth, State and Territory Governments for more than 30 years. Due to our specialist nature we offer an independent consulting and assurance service in relation to ICT related functions, this can cover both technical and/or strategic areas of an organisation. Our methodologies are scalable and flexible to meet a broad range of client needs and to align with statutory requirements and the risk profile of the organisation. For delivery of our engagements we can bring our complete suite of methods and supporting tools or alternatively, work within your established frameworks and supplement this with our own tools, methods and practices wherever appropriate. Our typical baselines in relation to assurance engagements are: * AS/NZS 27001 / 27002 “Information Technology — Security Techniques - Code of practice for Information Security Management” * AS2834 Computer Accommodation * IT Infrastructure Library (ITIL) * COBIT 4.1 (Control objectives for Business and Information Related Technology) * Relevant internal policy / legislative environment.

Company Accreditation (Optional) Given the nature of our assurance based work we are reliant on the qualifications of individuals within the organisation, the following is a summary of the relevant qualifications/associations for delivery of our services: * - Certified Information System Auditor (CISA) * - Certified Practicing Accountant (CPA) and Chartered Accountants (CA) * - Australian Computer Society (ACS) * - Information Systems Audit and Control Association * - Institute of Internal Auditors

Organisational Project Management Maturity Assessment The services of our IT Audit and Risk Consulting Division of Stantons International include project management related assurance services which include maturity assessments. Our primary baseline is the Control Objectives of Information and Related Technology (COBIT) 4.1, the framework includes detailed maturity criteria which is applied against project management and IT related processes within an organisation. We graph the current maturity level of the organisation and details where potential improvements or controls may be implemented. Two recent examples include: * - Department of Education, Employment and Workplace Relations (DEEWR), Post Implementation Review of the Human Resources Module of the CONNECT (SAP) system. This included a review of the processes against control objectives of the COBIT framework (including recommendations to


address issues identified) and a maturity assessment of the project management against COBIT * - Nurses and Midwives Board of Western Australia (NMBWA), Pre-Implementation Review of the Registrations and Client Information System was against COBIT 4.1 and AS/NZS 27002 Information Security Management, outcomes includes observations of the project, recommendations (i.e. roadmap) to address issues identified or opportunity to enhance processes for current and future projects and a maturity assessment of the project management against both AS/NZS 27002 and COBIT


Organisation Name Synergy Management SolutionsTrading Name

Contact Mr Philip Dartnell

Address Suite 128, 2 Endeavor House, Captain Cook Crescent

Suburb Manuka



Website www.synergymanagement.com.au


ABN 40092534793

Company BackgroundSynergy Management Solutions is a Sydney based consulting and professional services company. Synergy has a national and international project history and delivery capability, predominantly around the provision of ICT related services. Synergy has an underpinning ethos of facilitating successful business process, systems or cultural change through the application of our Integrity Management methodology and by using Applied Project Management techniques. These have been developed by Synergy’s Founder and Managing Director, Ms Susanne Moore, based on many years of experience in managing large scale complex ICT projects, change programs and commercial client-vendor relationships. Synergy was incorporated in 2000 and has been financially viable since inception in 1997.

Synergy’s experience has been gained over many years across multiple industry sectors:

GOVERNMENT

Sydney Water Corporation

Australian Dept of Defence

NSW Dept of Primary Industries

TAFE QLD, Brisbane

Qld Dept of Natural Resources

Dept of Agriculture, Fisheries & Forestry (DAFF)

Software Engineering Australia (SEA)-Qld

Country Energy NSW

BANKING AND FINANCE

Kasikorn (Thai Farmers Bank), Thailand American Express Sydney and Hong Kong

INSURANCE

Insurance Australia Group

INFORMATION & COMMUNICATIONS TECHNOLOGY

StayinFront, Sydney

CITEC (Qld government)

BEA, Thailand

Unisys Australia

Mincom, Brisbane

Bay Technology, Brisbane

Alcatel, Sydney

EDUCATION

University of Newcastle Macquarie UniversityOrganisational Project Management Maturity Assessment Category

Version 43, August 2012

Company Accreditation (Optional) Synergy’s QMS aligns to ISO9001:2000 and is used as the basis for managing Synergy’s policies, internal processes, client engagement processes and delivery of consulting services. All Synergy people are empowered to identify and promote innovation and process improvement opportunities.

Synergy’s MD (Susanne Moore) was a sitting member of the sub-committee that authored AS-8015-2005: Corporate Governance of ICTand currently sits on AS sub-committee for IT-030-04 ICT Governance of ICT Contracts. Ms Moore was also the founding member of the Queensland branch of PMI, has presented papers at AIPM symposiums and was involved in discussions regarding the introduction of ITIL into Australia.

Synergy has not specifically sought accreditation to various industry methodologies such as PRINCE2, CMMI, P3M3, ITIL etc as we believe that these frameworks only define the start point for establishing the relevant core competencies within an organisation and do not address many of the people skills so essential to enabling organisational capability. Notwithstanding, our people are very experienced and our own methodology (Integrity Management) is substantial. We not only know the mainstream methodologies and frameworks such as PRINCE2 and PMBOK in substantial detail, we have higher level business and people skills that ensure these methodologies actually facilitate successful execution.

Organisational Project Management Maturity Assessment Synergy’s Applied Project Management™ framework incorporates the most appropriate use of structured project lifecycle processes and artifacts, effective project governance, experience of project managers (including change management skills) and relationship building capabilities when developing a project management framework for clients.

Synergy can also assess an organisation’s maturity based on CMMI and use of PMBOK derived standards for artifacts and processes. We can provide a framework for assessing and grading the capabilities of project managers/team leaders/administrators based on skills and experience matrices which we have developed and use internally for Synergy consultants and clients. These matrices include strong emphasis on change skills, people management skills and emotional attributes of each person. Synergy uses the outcome of these individual assessments to establish a development plan for each person. This can include identification of key personal attributes for mentoring (eg dealing with organisational politics, stakeholders, disruptive team members), as well as project management mechanical skills such as PMBOK/PRINCE2 processes.

Relevant Examples:

For Newcastle University, Synergy provided an assessment of the project management maturity based upon the CMMI definitions and the PMBOK framework. This incorporated use of a project risk assessment matrix and Synergy’s project manager competency framework for assessing and developing an overall improvement plan.

Sydney Water Corporation - Water Modeling Program – Synergy undertook an assessment of the project management practices across this very large Program and implemented a series of improvement initiatives to uplift the skills and project framework for the Program.


Organisation Name SYPAQ Systems Pty LtdTrading Name SYPAQ

Contact Mr David Vicino

Address Level 5, 441 St Kilda Road

Suburb Melbourne

State VIC Postcode 3000


Website www.sypaq.com.au


ABN 90058352122

Company BackgroundSince 1992, SYPAQ (ABN 90058352122) has been providing advanced consulting and training services in proposal support, strategic planning, project management, business analysis, systems engineering, systems development &amp; test, systems support strategies, reliability engineering and quality assurance with a focus on effective value-added solutions across a broad range of service applications and technologies in the Defence Aerospace, Information Technology, and Telecommunications industries.

SYPAQ has been successfully operating for over 13 years using proven and scalable processes and methodologies and has an established track record in managing the delivery of complex business-driven projects on time, within budget and above expectations.

SYPAQ is vendor and supplier independent and works to ensure the most cost effective and efficient solutions without conflict of interest.

SYPAQ is currently a member of the following supplier standing offer panels:

• DMO Support Services (DMOSS) Standing Offer Panel as a Major Service Provider (MSP);

• RPDE;

• Victorian Whole of Government E-Services Panel;

• Victoria Police Project Management Support Services;

• West Australian Whole of Government SPIRIT IT Services Panel;

• Customs - Provision Of Consultancy And Business Services Standing Offer Panel; and

• CrimTrac ICT Contract Personnel Services Provider Panel.

Company Accreditation (Optional) SYPAQ has negotiated and executed formal strategic agreements with Institute of Engineers Australia (IEA) and Australian Institute of Project Management (AIPM). This is part of the SYPAQ Professionalisation strategy which will reinvigorate and align our workforce development to that of our major client (Defence).

This will result in improved organisational effectiveness via formal Professional Development Programs (PDPs) with IEA and AIPM, leading to CPENG and RegPM accreditations respectively.

SYPAQ has a Quality Management System certified by Lloyd’s Register as compliant under ISO9001.


SYPAQ is also proud to be an active national corporate member of the following industry associations:

• Australian Information Industry Association (AIIA);

• Australian Industry and Defence Network (AIDN);

• Canberra Business Council;

• Australian Institute of Project Management (AIPM – Strategic Partner);

• Defence Recognised Supplier Scheme;

• Engineers Australia; and

• Systems Engineering Society of Australia (SESA).

Organisational Project Management Maturity Assessment SYPAQ works in partnership with a leading Australian University to deliver and accredit organisation to varying levels of Capability Maturity Model Integration (CMMI). SYPAQ has 20 years experience establishing and maintaining Earned Value Management systems for clients. We were a key player in the formation of the Australian Standard – AS4816 – Project Performance Management using Earned Value. One of our consultants is a member of the international committee creating the ISO 21500 standard - Guide to Project Management. Our consultant is also involved in the formation of an ISO standard for Earned Value Management.

SYPAQ provided a Master Project Schedule Risk Review for a major Defence data and voice communications system developed by an international Defence/Aerospace prime contractor. This involved the conduct of the review, facilitation and interviews with project staff, and production of a Risk Review Report.

SYPAQ developed and documented Tenix Defence Systems Engineering processes which were institutionalised across all Tenix Defence divisions to assist accreditation to Capability Maturity Model Integration (CMMI) Level 3. CMMI was developed as an integrated approach to internal process improvement in a broad range of organisations. CMMI for Development (CMMI-DEV), Version 1.2, consists of a collection of best practices that address product development and maintenance activities that cover the product lifecycle, from conception through delivery and sustainment.


Organisation Name Tanner James Management Consultants Pty LtdTrading Name

Contact Mr Daniel Oyston

Address Level 4, Law Society Building, 11 London Circuit

Suburb Canberra City



Website www.tannerjames.com.au


ABN 91063977284

Company BackgroundTanner James is a national company with a head office based in Canberra. Since 1994 we have provided programme and project management training and consulting services to a wide diversity of public and private sector clients. We specialise in non-proprietary programme and project management methods in use by the project management community, including MSP, PMBOK and PRINCE2. In fact, Tanner James introduced both the MSP and PRINCE2 methods to the Australian market. Over the last 12 months, Tanner James has delivered over 800 Face-to-Face training courses with a value in excess of $2m. These figures include in-house courses to over 60 different public and private sector organisations, with the remainder being delegates at our regular public training sessions. In Canberra, we understand the needs of Federal Government Departments and the challenges they face bringing Government initiatives and parliamentary legislation to fruition. Our Federal Government client list includes; Department of the Treasury, Attorney-General’s Department, ComSuper, CrimTrac, Australian Customs Service, Department of Defence, Department of Education Science and Training, Department of Foreign Affairs and Trade, Department of Family and Community Services, Australian Taxation Office, Murray Darling Basin Commission, Department of the Environment and Water Resources, and Child Support Agency

Company Accreditation (Optional) Tanner James is a training organisation and management consultancy. We are accredited as an MSP Accredited Consulting Organisation (Office of Government Commerce - APMG/MSP/ATO, Registration Number MSP/ATO/038) and a PRINCE2 Accredited Training Organisation & Accredited Consulting Organisation (Office of Government Commerce - APMG/P2/ATO, Registration Number P2/ATO/001) Tanner James is a Registered Training Provider (RTO - Registration Number 88098) through the Australian Quality Training Framework. We have a full understanding of the processes involved in conducting training and assessment leading to the issue of nationally and internationally recognised qualifications. Tanner James’ evaluation strategy for existing education and training services are based on the competency-based framework of the Australian Quality Training Framework. All Tanner James training providers are Certificate IV Assessor and Workplace Trainer qualified (BSZ40198/TAA40104). Tanner James is an Australian Government Endorsed Supplier (Tanner James Certificate Number 1521, Issued on 25 May 2000 by the department of Finance and Administration, Last renewed 27 September 2004) As an international ATO and ACO Tanner James have additional requirements placed upon relating to a Quality Management System which exceeds AQTF standards. Tanner James has a QMS designed by the Managing Director (John Howarth - who is an expert in ISO9000-based Quality Management) which complies with ISO9001.


Organisational Project Management Maturity Assessment Tanner James is experienced at helping agencies align projects, programmes and portfolios with strategic goals, part of organisational project management maturity, which leads to tangible benefits such as consistency, reliability, effective resource allocation, process stability and project performance. In addition to our project and programme level products including PRINCE2®, PMBOK, MSP®, Agile and others, we offer comprehensive products such as health checks and maturity assessments that allow an agency or its ICT division to assess organisational maturity and plan for continuous improvement. Tanner James can assist with the Project Management Institute’s Organisational Project Management Maturity Model (OPM3®) , an enterprise-wide solution to examine project management capabilities against best practices from the project to the portfolio level. We also can assist with the UK Office of Government Commerce’s Portfolio, Programme & Project Management Maturity Model (P3M3). Both are enhanced versions of Carnegie Mellon’s Process Maturity Model that evolved into the Software Engineering Institute’s (SEI) Capability Maturity Model® Integration (CMMI®), a process improvement approach. Tanner James can help agencies apply OPM3® or P3M3 in conjunction with ANAO Better Practice Guides to identify and embed better practices; improve project and process capabilities; and engage the workforce in achieving organisational project management maturity. Tanner James has recently worked with Defence CIOG and Crimtrac providing Health Checks and maturity assessments.


Organisation Name Terra Firma Pty LtdTrading Name

Contact Mr Mike Hobson

Address Suite 3, 86 Giles Street

Suburb Kingston



Website www.terrafirma.com.au


ABN 56072536700

Company BackgroundTerra Firma provides focused and specialist services, delivering certainty to projects or business transformation by analysing, documenting and managing all facets of the initiative utilising industry leading practices and approaches. Our key portfolios are: Business Transformation, Business Analysis, Project Management; and Learning Development. Terra Firma is headquartered in Melbourne and has over 160 personnel employed across Melbourne, Canberra, Adelaide and Sydney.

We provide our services across multiple industries. During our 12 years of operation Terra Firma has successfully completed in excess of 240 Government engagements, and last year was nominated as a finalist in the Telstra Vendor Awards.

Our focus is on delivering key business outcomes by using proven techniques and qualified specialists who are accredited, industry-experienced, and independent. Our approach to providing professional services is based on routine and detailed review by senior managers responsible for service delivery.

Specific to the AGIMO, Terra Firma has specialist expertise in business and systems project implementations, organisational change, business systems development and ICT infrastructure deployment. Terra Firma’s Project Management methodologies are closely aligned with PMBOK and PRINCE2, as well as components from other best practice methodologies, which have been developed and refined successfully over many years in the Australian marketplace.

Company Accreditation (Optional) Terra Firma is an Endorsed Australian Government Supplier and is a member of various Government panels.

Many of our consultants carry certification to project management methodologies and standards such as PRINCE2, and the Australian Institute of Project Management’s (AIPM) RegPM qualifications. Our education and training strategies include encouragement for postgraduate studies in Project Management and accreditation to the Australian Qualifications Framework (AQF) Level 5 Project Management competency level (equivalent to AIPM’s RegPM program).

We contribute to standards development, examples including: the Earned Value Management Australian standard (AS4817), development of the Corporate Governance of Information and Communication Technology standard (AS8015 - in which we have been contributors and reviewers), and leading the development of the Earned Value competency standards for the


AustPMA. Our Business Continuity Plans adopt a rapid engagement approach that is aligned to the BCM process as endorsed by Australian Standard (HB221).

Terra Firma has a Quality Management System based on the requirements of the ISO 9001 standard. Integral to our quality strategy, we have the flexibility to work with existing methodologies, such as ISO standards, Six Sigma, CMMI, etc., as well as bringing proven methods and best practices to bear where appropriate for our client.

Organisational Project Management Maturity Assessment Terra Firma assists organisations in developing Project Management Maturity via a structured process including: review and assessment of existing process and practice against an appropriate maturity model; establishment of a project to manage changes required; implementation of organisational change to achieve target maturity level; and ongoing monitoring and mentoring to underpin change.

Through this process we ensure effective change in maturity based on industry standards including Organizational Project Management Maturity Model (OPM3), CMMI and others.

Victorian Government Department of Infrastructure - Project Review and Capability Assessment. This review included an assessment for compliance to PRINCE2, as well as an assessment of understanding and practical application of the knowledge areas identified by PMBOK. The outcome of this review enabled the program to mature their project management capability, gain greater control over planning, scheduling and costs control, and provide a program view of performance to allow more effective communication and management reporting.

Terra Firma was engaged by ANL to design and implement a Project Management Office Framework. The need was to ensure consistent delivery of projects across ANL's IT Program to time, cost and quality. Terra Firma conducted an assessment of existing project management maturity within ANL and then agreed detailed requirements for 'the ANL Way', followed by development of Program and Project Management framework and documentation. Terra Firma designed the process to integrate with an online time recording and reporting tool and delivered training and mentoring to key ANL staff in the new framework and provided post-implementation support.


Organisation Name The Boston Consulting Group Pty LtdTrading Name As above

Contact Mr Axel Hofmann

Address Level 52, 101 Collins Street

Suburb Melbourne

State VIC Postcode 3000


Website www.BCG.com


ABN 70007347131

Company BackgroundThe Boston Consulting Group (BCG) is widely regarded as the global leader in strategy consulting and has offices in 66 cities around the world, including Sydney, Melbourne and Canberra.

Our global ICT Practice has 750 consultants and brings together business insight and ICT to achieve extraordinary impact. In the past five years, BCG has undertaken over 1,300 ICT projects for some of the world’s largest organisations, working with CIOs and CEOs to shape their strategic agenda. Our ICT Practice has five focus areas: Strategy, Transformation, Sourcing, Organisation and Performance, each one with various sub-topics. We remain strictly independent of product and service providers to ensure we provide objective and unbiased advice.

We have worked with many Australian public sector agencies, including the ATO, AusTrade, Centrelink, Defence, DEEWR, Finance/AGIMO, Health and Aging, DIAC, Medicare, and Railcorp. Our highly effective stakeholder management skills and experience has resulted in a perfect track record for delivering public sector projects in difficult stakeholder environments on-time, on-budget and with high levels of client satisfaction.

We have received three BRW-St George Annual Client’s Choice Awards – ‘Best Large Consulting Firm’ (2006 and 2008) and ‘Most Innovative Consulting Firm’ (2007) – based on a survey of over 10,000 senior executives.

Company Accreditation (Optional) BCG does not engage in external accreditation and certification

Organisational Project Management Maturity Assessment The maturity assessment of project management practices is a component in the ‘Transformation’ focus area of BCG’s global ICT practice and a key activity of many of our ICT projects. While we are skilled at applying traditional assessment tools, such as CMMi, BCG is also a steering patron for the Innovation Value Institute (IVI), a consortium of leading players (including Intel, Microsoft, SAP, Chevron, BP and others) developing a new capability model for managing ICT for business value, called IT-CMF. The aim of this new capability model is to build on existing models and establish a global industry standard for ICT management. BCG’s deep involvement in this initiative stems from our comprehensive understanding of value creation opportunities through technology, existing industry standards and their application in optimising ICT delivery.

Thus, we provide our clients with unique capabilities to assess project management maturity, identify gaps and improve an organisation’s capability in this area.


Recent project examples:

1) Assessed maturity of project management approach, frameworks and processes used by a large federal Department to implement ICT projects (in the context of a major systems transformation program) against industry standard frameworks and best practices. Identified gaps and implemented changes to improve project scoping, financial management, prioritisation, benefits realisation and change control.

2) Conducted a comprehensive review of ICT project management methodology and maturity for a major financial services organisation across a portfolio of projects. Identified key gaps and areas for improvement and supported development of a standardised ICT project implementation methodology.


Organisation Name Third Horizon Consulting Partners (The Trustee for Third Horizon Trust)

Trading Name Third Horizon Consulting Partners

Contact Mr Steven Metzmacher

Address Level 9, 60 Marcus Clarke StreetGPO Box 793

Suburb Canberra



Website www.thirdhorizon.com.au


ABN 77149865113

Company BackgroundThird Horizon was established in 2004 by former Arthur Andersen partners to assist clients in the design and implementation of strategy and business transformation. Our focus on ICT includes the assessment, transformation and implementation of IT strategy, operating models, outsourcing programs, project delivery models, project management methodologies, IT cost management, system evaluation and selection, and program management of large scale ICT implementation programs.

The focus of Third Horizon is on being a practical consulting organisation that focuses on implementation to ensure results are delivered. We have grown rapidly since commencement with over 40 experienced consultants in our Canberra, Sydney and Melbourne offices.

Third Horizon uses experience and independence to deliver results to clients. We are a privately held, independent firm that does not have alliances with technology vendors. Therefore we do not have any conflicts of interest in the advice we provide. We have structured quality assurance procedures that ensure we do not enter into any relationships that create conflict for our clients.

We offer an integrated set of consulting services to a wide portfolio of clients in industries including government, financial services, industrial and consumer products, media, transport, water and power utilities and government business enterprises.


Organisational Project Management Maturity Assessment Third Horizon has extensive experience in the full project life cycle, the development of project governance, the evaluation and refinement of structured project management frameworks, and reviewing and monitoring the benefits of a delivered project.

Specifically we have deep experience in providing assistance to clients in the following areas:

- Review of project management processes and tools including current state assessments, future state definitions, gap analysis and requisite implementation plans.

- PMO establishment and management.

- Project delivery management through ensuring clients deliver projects against approved business cases and meet project performance and standardisation goals.


- Post implementation reviews.

- Benefits realisation reviews through the identification and tracking of benefits across projects using our standard methodology and tools.

Specific examples of our work include:

1. AAPT - As part of an organisation wide transformation program, Third Horizon reviewed existing project management processes, capabilities and approaches. The assessment determined that the current approach was ineffective and a structured transformation was required. Third Horizon implemented a series of improvement initiatives to transform the approach to IT project delivery and align the project management function to the organisation’s objectives.

2. Airservices Australia - Third Horizon was engaged to conduct a review of the project management functions’ internal processes, identify associated issues and recommend an optimised state which addressed the recognised concerns. Third Horizon developed an optimised cross-functional framework, and focused on building processes that supported the efficient and effective delivery of projects to approved specification, schedule, budget and quality.


Organisation Name VelradaTrading Name Velrada Capital Pty Ltd

Contact Mr Malcolm de Silva

Address Level 22, 140 St Georges Terrace

Suburb Perth



Website velrada.com


ABN 38136050701

Company BackgroundVelrada is an Australian owned management consultancy with expertise in technical and service delivery. The firm has a strong national presence, as well as an Asian Pacific presence in Singapore. Velrada provides organisations a flexible and customised approach with subject matter experts who own the outcome. Velrada specialises in Government, Earth Resources and related sectors. Established in 2007 by a conglomeration of business executives and specialists from tier one consultancy, systems integration and enterprise systems firms such as: Cap Gemini, Andersen Consulting, Ernst and Young, Oracle and Microsoft, Velrada has grown 276% in FY11 and currently employs 65 experts in various disciplines. Velrada’s growth trajectory will require 250 employees in 2014 to meet client requirements. Velrada recently earned second place in the 2011 SmartCompany Smart50 Awards which recognises Australia’s smartest entrepreneurs and organisations that are changing the business landscape. Velrada’s core business services include enterprise solutions, information management, integrated and remote operations centres, and risk and governance including environmental impact. Velrada’s clients include Department of Indigenous Affairs, WA Department of Water, Office of Environmental Protection, Department for Communities, Woodside Energy, Rio Tinto and Santos to name a few.

Company Accreditation (Optional) Velrada places high importance on the quality of work complying with Quality Management System and Environmental Standards -- ISO 9001:2008 (Quality Management Certification) and ISO 14001:2007 (Environmental Management Certification). Completed audit and certification is scheduled for the first quarter of 2012. Velrada has a number of consultants accredited with ISO 31000:2009 Risk Management Certification. Velrada's consultants have certifications and experience in many methodologies, including Prince2, MSP, P3O, PMP, ITIL, Lean, Six Sigma and RUP. Currently, Velrada has Microsoft Silver certification for SharePoint Portals and Microsoft CRM with Gold Certification to be achieved by December 2011. Velrada is an Australian Computer Society (ACS) Professional Partner Program member; is a full member of the Australian Information Industry Association (AIIA); and has employees with membership in the Australian Institute of Company Directors (AICD).

Organisational Project Management Maturity Assessment Velrada has proven experience assessing a client's strategies and capabilities to gain an understanding of their current organisational maturity levels. Once understood, this enables the gap analysis and development of a roadmap to allow the organisation to get to where it wants to be. Department for Communities (DfC) As part of the development of an Information Management


(IM) Strategy, analysis of the DfC IM environment utilised Capability Maturity Modelling Integration (CMMI) to determine the current level of organisational maturity. Based on the maturity gaps, a roadmap for improvement was developed and subsequently implemented. Large Mining Company A review of People, Processes, Technology and Governance using Capability Maturity Modelling lead to the development of an Information Knowledge Management (IKM) Framework for a Large Mining Company, to facilitate incremental achievements in IKM maturity over the next 5 years. The resulting strategy provided a roadmap that encompassed all organisational aspects to allow the organisation to reach its maturity goals.


Organisation Name Wipro Australia Pty LtdTrading Name Wipro

Contact Mr Patrick Bodegraven

Address Level 1, 18 National Cct

Suburb Barton



Website www.wipro.com


ABN 80121950463

Company BackgroundWipro Australia Pty Ltd is part of Wipro Ltd which is a global management consulting, technology services and outsourcing company. With more than 100,000 employee across the globe, the company generated revenues of $US 5.4 billion with 28% YoY growth for the fiscal year 2008-09. Wipro offers a wide range of consulting services with specialisations across most aspects of management and technology consulting, business service delivery and operation. In addition, Wipro provides ‘End to End’ solutions in systems integration and outsourcing means our consulting advice is pragmatic, outcomes focused, and mindful of implementation challenges. Our clients span a broad range of industries worldwide and include many of the Fortune Global 100 and Fortune Global 500 companies and Government agencies. Many of our top 100 clients have been clients for at least five years. Wipro Consulting Service has a vast pool of qualified resources in the following functional tracks - Business Consulting – 200, Architecture Consulting – 400, Portfolio consulting – 200 and Business Process Improvement – 400 consultants. Wipro Australia operate offices in Sydney, Melbourne and Adelaide with over 700 employees servicing our customers across all of our functional domains. Customers include the University of Canberra, Northern Territory Government, Telstra

Company Accreditation (Optional) CMMi Accreditation – Wipro is the first PCMM Level 5, SEI CMM Level 5 and CMMi Level 5 certified software & IT services company globally and the first outside USA to receive the IEEE Software Process Award. ISO & BS Standard Wipro started its Quality Journey in 1993 by adopting ISO 9000. Wipro was certified by BVQI and was recertified ISO 9001:1994. Wipro was certified for the ISO 9001 2000 certification. Wipro is the first software technology and services organization in India, to be certified for complying with the ISO 14001 standards for the Environmental Management System. Wipro was certified as compliant with the BS7799 standards in 2002. Wipro was awarded the BS 15000 in 2004. Wipro has adopted complete BS15000 framework processes and in addition project management which is extremely critical to manage projects for any size organisation. We are able to address IT Infrastructure management and service support needs for our clients while maintaining high standards of quality and cost effectiveness Six Sigma Wipro is the world’s first IT Company to adopt Six Sigmainternally. Six sigma methodologies in practice include Six Steps to Six Sigma (SSSS), for transactional quality, cross functional process mapping, DMADV, and DMAIC, in software development.


Organisational Project Management Maturity Assessment Wipro has many years of experience and extensive capability in handling large programs in assessing the maturity of organizations. Wipro has developed its own framework and Intellectual Property Rights for project management (Rapid PMOTM ) which is aligned to industry best practices like Prince 2, PMI and CMMI. Wipro’s framework involves a comprehensive methodology for assessing the project management maturity of an organization. The major activities involved in the assessment phase involve analysis and gap analysis of project management practices from three perspectives of Process, People and Technology to provide a mature ICT project management capability. Our major services include - Assessment of the maturity level of the organization, setting up of PMO capabilities, Implementation of CMM frameworks, ISO, ITIL, BS Standards , PMI/ Prince2 Standards etc. Wipro’s customers derive the following benefits: Standardization of processes and systems, Organizational efficiency, improved productivity and efficiency, better project management standard through adoption of standard project management frameworks Case Study 1 WIPRO worked with a leading bank in the UK to setup a Project Management Office for their transformation program. The client has benefited by the adoption of industry standard practices for their PMO. Case Study 2 WIPRO was engaged with a leading Telecom player in the UK, to standardize their program management capabilities for setting up an offshore development centre. As part of the engagement WIPRO assessed the existing processes and governance mechanism for program management and standardized their practices.


Organisation Name Yael Bright Consulting PTY LTDTrading Name Bright Consulting

Contact Mr Aviel Vaknin

Address P.O Box 460 Civic Square

Suburb Civic



Website www.brightc.com.au


ABN 85156575647

Company BackgroundBright Consulting is a delivery-focused company providing management services, Business Analysis and advisory services. We specialise in increasing project management capability as well as delivering highly complicated projects successfully. Bright consultants are contracted to our customers at extremely competitive rates; we believe that a successful delivery can be achieved by providing expert advice at reasonable prices. Bright Consulting targets the best consultants in the market; those with vast experience and knowledge who are passionate about what they do. Our rigorous recruitment process highlights a selected few who are invited to be part of Bright experience. We support our consultants during their engagements and regularly monitor and tracked their progress. This service ensures higher successful rate of delivery as well as continuity. We see this service as demonstration of our values and commitments to the success of our clients; we therefore provide this service at no additional cost.

Company Accreditation (Optional) Bright Consulting targets highly experienced consultants as our permanent staff. Our employees are certified in most of the industry recognised Methodologies : Prince2, PMBOK, MSP, as well as Project lifecycles : waterfall and Agile. We ensure our consultants maintain their high level of accreditation , as well as exposing them to the latest developments in Program and Project Management through training and technical workshops. Our internal Project Management Office ensures that we provide our customers with a superior service. Our practice lead is accredited CMMI (Capability Maturity Model - Integration) who continuously develop and enhance our Project Management capability and support our consultants throughout their assignment. Bright Consultants are a proud member of the ACS, PMI, AIPM and AIM.

Organisational Project Management Maturity Assessment Bright Consulting focus its employment strategy towards senior consultants who are experienced Portfolio/Program/ Project Managers, trained in multiple methodologies and have had experience in a variety of environments. This experience provides our consultants with the ability to asses an organisation from a different perspectives based on their experience and knowledge. This unique capability can lead to the implementation of creative yet appropriate solutions. To implement those solutions, our consultants are then able to recommend on a maturity roadmap that will be realistic to the specific organisation, allowing sufficient change management time and with limited overhead by the stakeholders involved. Some sample engagements for our consultants include: - Project Management Maturity assessment for Deakin University ICT. This engagement included the assessment of the current situation within the organisation; reviews of current documentation used


for planning and reporting, conduct stakeholder analysis and requirements gathering with the executives regarding the delivery process and the reliability of the reports produced. This led to the creation of a prioritisation tool which allowed some clarity to the ICT management and the enhancement of some aspects within the reporting documents to reflect a more accurate and credible picture. - Project Management Maturity assessment for University of Canberra ICT. Following a board decision to close the Project Management Office, Bright Consulting was engaged to review and asses the current delivery process and make recommendation for improvement. Following the assessment and the creation of a maturity roadmap, gaining the buy-in from the directors, PMO closure Decision was overturned.


Organisation Name Zen Ex Machina Pty LtdTrading Name Zen Ex Machina

Contact Ms Mia Horrigan

Address Unit 7/43 Sandgate Road

Suburb Albion

State Qld Postcode 4000


Website zenexmachina.com


ABN 93153194220

Company BackgroundZen Ex Machina was founded in 2011 in response to the needs of Australian businesses and government for elegant solutions to modern, complex digital problems. We are outcomes focused, working closely with our clients and their stakeholders to create a shared understanding of the value required of products and services in the government and private sectors in a way that is adaptable to the changing needs and priorities of the modern business environments. Our consultants have over 10 years experience working extensively across Federal Government agencies including Department of Health and Ageing, Department of Defence, Department for Human Services and Department of Employment, Education and Workplace Relations. We believe that the good inherent in 'the machine' of this digital age is most effectively and efficiently delivered through ensuring that the strategies we create, the solutions we develop, and the tactics we employ are: •In harmony with end-users' needs. •Useful, usable and fit-for-purpose. •Balanced across all channels of customer engagement, whether digital or traditional. •Value-driven. •Created collaboratively with our clients. A key element in our approach is the provision of sound project management capability to ensure timely, cost effective delivery of a quality and valued aligned outcomes.

Company Accreditation (Optional) Our Zen Ex Machina Business Strategy and Project Management Consultants have Prince2 certification and Scrum master Certification (Agile Alliance). Our Technology consultants are certified Adobe Instructors and certified technical trainers.

Organisational Project Management Maturity Assessment Zen Ex Machina has consultants with a minimum of 10 years experience with recent experience in assessment of Project Management practices and their level of organisational effectiveness. Specifically, Zen Ex Machina consultants have certification in Prince2 and Scrum (Agile) to enhance their capability for a multi-disciplinary assessment of project management maturity. Our offerings in organisational project management maturity assessment are: •Digital strategy and implementation •Senior Executive mentoring and advisory services •Project tactics and project management •Agile Project Management capability uplift, training and coaching Case Study 1: TGA - Zen Ex Machina consultants assessed the TGA’s project management practices, effectiveness and capability to adapt to the changes required of their organisational restructure in 2010. Through use of CMMI, Zen Ex Machina created a road-map to improve organisational performance through the use of Agile (Scrum) project management processes, mentoring, coaching, and standardisation in documentation to optimise the TGA’s capability particularly regarding continuous assessment and improvement within and between projects. Case Study 2: DEEWR - Zen


Ex Machina consultants assessed DEEWR’s project management practices and their effectiveness to work as a single program office, subsequent to the merger of DEST and DEWR. Zen Ex Machina used CMMI to assess DEEWR’s project management practices and determine whether there was sufficiently defined and repeatable processes embedded within the two agencies to manage projects as a single organisation. Zen Ex Machina created a road-map, conducted coaching workshops with Executives on how to improve their capability and achieve an optimal performance level.


Organisational Project Management Maturity Assessment

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