Internal Portal
Initiate a support case from an online form
Location details
NNI details
Task is sent to Tom for feasibility testing
Open Tom’s Outlook (I.T Manager)
Task details are embedded in the email.User can approve/decline from Outlook toolbar
Workflow Status
Tom’s task – break the request into sub-tasks
Tasks are sent to the technical teams
Open Peter’s Case Management Portal
Case Management
Peter’s task – reviewing the component requests
Open Mark’s Outlook (Customer Support)
Task details are embedded in the email
Workflow Status
Mark can see a summary of the technical teams responses
Mark can notify the customer – Case resolved
Audit Trail
Process Overview
Drill down to locate the process bottleneck
Team Performance
Team Status
Late Tasks - Report
Report can be exporting to PDF and Excel
Report in PDF format
Report in Excel format
Opening the Report Builder
Managers can create their own reports – without code
Filtering the report – cut and dice
Reports can be saved, exported, printed and distributed