Orchestrated Accelerated Innovation Paul Helms, VP Active Global Support
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Orchestrated Accelerated Innovation
Paul Helms, VP Active Global Support
© 2011 SAP AG. All rights reserved. 2
We all know this picture...
On Premise
On Demand
On Device
SAP Business Suite
OR
CH
EST
RA
TIO
N
© 2011 SAP AG. All rights reserved. 3
The Challenge to Every Business
Market/Competetive Pressures
Increased Differentiation
Harmonisaton / Standardisation
Globalisation / Localisation
Multiple Interaction Channels
Mobility Demands
Real Time Analytics
Reduced Costs
Business
needs
© 2011 SAP AG. All rights reserved. 4
At the Heart of Every CIO
Increased Business Demands
Increased Speed of Innovation
Increased Complexity + Criticality
Reduced TCI and TCO
Widening Gap Between Business and IT
New Technologies Requires New Skills
Adaptive Processes
Right Sourcing Strategies
IT
execution
Business
needs
Agility
© 2011 SAP AG. All rights reserved. 5
Driving IT up the value chain
Value = Benefit
Cost
BUSINESS CONTINUITY
99.9x availability
BUSINESS PROCESS IMPROVEMENT
Performance and level of automation
PROTECTION OF INVESTMENT AND
ACCELERATED INNOVATION
Near zero downtime upgrades
REDUCED TOTAL COST OF
OPERATIONS
Integrated root cause analysis
© 2011 SAP AG. All rights reserved. 6
What is Agility?
IT Operations
& Control
Business
Change
COMPLACENCY
INNOVATION AND
PROTECTION OF
INVESTMENT
BUREAUCRACY
BUSINESS
PROCESS
IMPROVEMENT
CHAOS
BUSINESS CONTINUITY
AGILITY
© 2011 SAP AG. All rights reserved. 7
Customer Challenges
• Business Continuity, Near
zero downtime updates
• Operations Quality &
Efficiency
• Reduce TCO by automating
operations
• Compliance & Security
• Business Process
Improvement
(Business optimizes usage)
• How to be more impactful &
responsive to the Business
• Innovation via In Memory
Computing, Mobile and Cloud
Strategies
• Reduce Complexity on all layers
• Better prioritization of changes
& too many projects (are we
doing the right things ..?)
• How to improve predictability in
large projects (no delays & high
quality)
Manage Change
In-Time & In-Quality Business Continuity,
Quality and Cost of
Operation
Innovation &
Enterprise Architecture
• How to ensure solution meets non
functional criteria (Stability,
Performance, …)
• Reduce impact of implementations
on business (data and process
consistency)
Go-Lives
without Disruption
Accelerated
Innovation
Run SAP Like
A Factory
Application Lifecycle
Management
Integration
Validation
© 2011 SAP AG. All rights reserved. 8
Orchestrated Accelerated Innovation
Run SAP Like
A Factory
Application Lifecycle
Management
Accelerated
Innovation
Orchestration
Integration
Validation
© 2011 SAP AG. All rights reserved. 9
How do we start Orchestrating
© 2011 SAP AG. All rights reserved. 10
Application Lifecycle Management
© 2011 SAP AG. All rights reserved. 11
Orchestrate Your Solution with SAP Solution
Manager
Run SAP
like a
Factory
Application
Lifecycle
Management
Business Process Operations
Application
Operations
Change, Test & Release
Management
Maintenance Optimization & Security
Incident, Problem & Request Management
Portfolio & Project
Management
Single Source of Truth
Single Source
of Truth
Solution Documentation &
Implementation
Integration
Validation
© 2011 SAP AG. All rights reserved. 12
SAP and Beyond....
© 2011 SAP AG. All rights reserved. 13
Capabilities in Operations
© 2011 SAP AG. All rights reserved. 14
Organisation
Primary CCoE
Advanced CCoE
Embedded Support
How does SAP Support our Customers
Support is the boost you can give someone who can help himself but who needs a
partner to open a window or push aside a roadblock.... Dave Thomas, founder of Wendy's
Services
Tooling Knowledge
Organisation
Services
Self Services
Continuous Quality Checks
Partner enabled
Knowledge
Best Practices
Standards
Empowerment
Tools
Solution Manager
Workplaces
Pre-configuration
© 2011 SAP AG. All rights reserved. 15
Key contributors to success
• Begin with the end in mind
• Bring Business and IT Together in a Collaboration
(common goal)
• Start early to prepare the organisation
• Use Solution Manager where it makes sense
• Don’t try to do it all at once
• Utilise what Enterprise Support offers
Thank You!
Contact information:
Paul Helms
VP Active Global Support
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