Oraclecommerce 11-1-0 Whatsnew Externalv2

Copyright 2014 Oracle and/or its affiliates. All rights reserved.

Whats New in Oracle Commerce 11.1

Product Management Team Oracle Commerce July 24, 2014


Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracles products remains at the sole discretion of Oracle.

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Agenda

High-Level Strategy Overview

Oracle Commerce Version 11.1 Overview

Whats New in Oracle Commerce 11.1 Platform Channels & Accelerators Business Tools

Demo

Q&A

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High-Level Strategy Review Oracle Commerce

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Copyright 2014 Oracle and/or its affiliates. All rights reserved. 6

UNIFIES THE LEADERS IN COMMERCE, CONTENT, & EXPERIENCE


Globalizations and Statutory Localizations

Oracle Confidential Internal/Restricted/Highly Restricted 7

Oracle CX Complete Customer Experience Platform

Oracle Marketing

Integrated Customer Experience Foundation

Integrated Customer Experience Foundation

Social Network Mobile Integrations

Globalizations and Statutory Localizations

Oracle Sales

Oracle CPQ

Oracle Commerce

Oracle Service

Oracle Social

Analytic KPIs & Dashboards

Predictive Analytics


Enabling Commerce Anywhere in Retail

Analytics

Commerce

Consumer Engagement

Planning & Optimization

Supply Chain

Merchandise Operations

Stores

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Oracle Commerce

Mobile

Social Media In Store Contact Center

Field Service

Direct Sales

Channel Sales Web

Experience Management

Platform

Ref Apps

Tools Suite

Guided Search

Social Video Sales Analytics Stores CMS Reviews Customer MDM ERP

Commerce, Pricing & Promotions

Customer Service

Product Content Management

Web Content Management

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Our Product Strategy Focus

Enabling Flexible Omni-Channel Experiences

And Personalized and Optimized Experiences at Every Click

With Intuitive Business Tools for Managing all Experiences

On a High Performing Platform with Low TCO

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What drives our development

Our Customers Primary Solution for Managing

Customer Experiences


Version 11.1 Overview Oracle Commerce

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Oracle Commerce Release Timing

Commerce Platform Guided Search, Experience Manager

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April 10.1 ---

July 10.1.1 3.1

20

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January 10.1.2 3.1.1

April 10.2 3.1.2

20

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January 11.0

July 11.1

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Oracle Commerce 11.1

Omni-Channel Experience Delivery Multi-site enhancements, ASA Retail Store integrations

Digital Experience Management Business User Control Web Content Authoring, Edit in Preview

B2B Commerce Feature-set Enhancements B2B Org structure flexibility, Quoting Framework

Platform TCO Enhancements & Integrations Coherence Web, SSO, Enhanced documentation, packaging & developer tools

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Release Themes


Platform Whats New in Oracle Commerce 11.1

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Platform

Coherence*Web Support

Utilizes new capabilities in Coherence*Web Concurrent Access to Same Session

Instance Integration is tested, validated and officially

supported Certification did not require changes to

Commerce Platform

Capability Highlights

Utilizes Oracles Coherence*Web middleware for session replication

Provides the extra benefits of Coherence*Web compared to app server clustering capabilities

Allows session sharing across different applications, domains and application servers

Key Benefits

Allows use of Coherence*Web

with Oracle Commerce

Improves session data sharing capabilities


Platform

Commerce SSO LDAP Support

Utilize an LDAP directory to for the user store of the Commerce SSO solution

Authenticate BCC and Workbench users against data in the LDAP directory

Automatically assign rights/roles based on LDAP group information


Allows businesses to leverage existing corporate LDAP servers for tools authentication

Allows common authentication credentials with Commerce tools as used elsewhere in enterprise

Simplifies management of rights/roles by utilizing LDAP group information

Key Benefits

Supports optional use of LDAP server as the repository user authentication information for Workbench and BCC

Leverages LDAP group membership to identify roles BCC/Commerce SSO Server internal organizations

are mapped to LDAP groups After authentication, users LDAP group gives

organization roles to user Workbench uses existing mapping of groups to

roles, but use the Commerce SSO server as the source

Users with valid LDAP credentials and group can log in to tools with no additional user creation in Commerce


Platform

Commerce SSO User Creation Improvements

Updated interfaces to simplify user creation and management with Commerce SSO

Commerce SSO server can place users in Organizations, which is provided to WB as a Group for assignment of roles/rights


Simplifies management of users when using Commerce SSO

Allows administrators to create users in one location, providing access to both Workbench and BCC

Key Benefits

Users of Commerce SSO can be created in one location the Commerce SSO serverand users will be able to access both Workbench and BCC

BCC BCC access is directly connected to the Commerce

SSO user repository. Creating a new user in the Commerce SSO server will allow access for BCC users.

Workbench Commerce SSO server will provide Group

information to Workbench, in a similar manner to an LDAP server

When users first attempt to login into Workbench, they will be authenticated against the Commerce SSO server, and Workbench will receive group data, allowing the user to obtain rights/roles


Commerce Engine

B2B Users in Multiple Organizations

Shoppers can now be a member of multiple organizations or sub-organizations in the Organization Hierarchy

Users shop on behalf of one organization at a time

Users can switch their context to the organization for which they want to shop

Catalog, price list, etc. will be changed based on current context


Allows a single individual to belong to multiple (sub) organizations

Supports ability to shop for different organizations within the context of appropriate organizational attributes and data

Key Benefits

EU Org

Main Org

US Org Canada

Org

France Org Spain Org


Commerce Engine

Quoting Framework

Provides key plumbing to integrate Commerce with a back end quoting system.

APIs to send Request For Quotes and receive Quotes to an external system

Additional order states to reflect quote status Quote history, comments Quote validity dates Ability to convert quote to order


Simplifies implementation of quoting functionality for B2B or B2C merchants

Limits need to customize Commerce to add basic capabilities, reducing implementation costs

Key Benefits


Commerce Engine

Catalog Maintenance Service (CMS) Updates

Database specific processing of CMS improves speed and scalability

Supported on all production databases


Supports operating CMS on significantly larger catalogs

Improves performance up to 3x, primarily on large catalogs

Key Benefits

Improvements to scalability and performance of the Catalog Maintenance Service

Move most processing from Commerce JVM to database as stored procedure

Service can handle very large catalogs Tested with 10M item catalog

Performance improved for large catalogs Performance up to 3x faster for very large

catalogs Limited improvements for small catalogs


Commerce Engine

No Persistence of Empty Orders

Orders will no longer be persisted until something is added to the order (placed in cart)

Ensures that incomplete orders are not written to disk (persisted) until they have content

Changes prior behavior that persisted orders, even when empty


Greatly reduces amount of data in the Order Repository

Reduces the number of orders that have to be persisted, but are never converted

Eases database management

Key Benefits


Assembler

Separate Packaging of Core Guided Navigation Cartridges

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Separate Assembler libraries into Assembler Core, which provides core interfaces and facilities for building Experience Manager applications and Assembler Navigation, which provides the built-in cartridges and facilities for building applications with Search and Guided Navigation


Simplifies application packaging, defect triage, and fix delivery mechanism to enable easier diagnosis of issues and delivery of fixes

Enables easier future growth and expansion of Assembler libraries based on provided capabilities

Key Benefits


Tools & Frameworks

Configuration Import & Export

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Import and export Workbench configuration types to documented JSON formats


Provides easy methods to copy, and optionally modify, configuration between environments

Provides ability to store versioned content by exporting configuration elements

Supports more granular promotions from authoring to live environments

Key Benefits

Experience Manager Content

Including content-root, content-item, content-collection, page-root, site-home, and templates

Assembler Packaged Services for Guided Search

User Segments

Keyword Redirects

Thesaurus

Automatic Phrases Keyword Redirects Example


MDEX Engine

Spelling Dictionary Auditing

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Generate reports highlighting indexed terms that are unknown to OLT analyzer

Reports can be generated with each baseline and partial update


Improves language specific search quality by enabling easy root cause analysis on unknown indexed terms

Key Benefits


Channels & Accelerators Whats New in Oracle Commerce 11.1

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Commerce Service Center (CSC)

Site Access Control

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UI-based access control for the CSC application Call center reps are granted or denied rights

access to a site or group of sites Rights will be granted for Full, Read-Only, or No

access to a site or group of sites Rights will determine which site, catalog the

agent has access to


Extends multisite capabilities to access control in CSC

Provides the ability to limit the site(s) that a call center agent can work on

Follows the same guidelines as the Site Access Control work done in the BCC

Key Benefits


Commerce Service Center (CSC)

Search Available During Bulk Index

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Adds the ability to schedule a bulk index Includes creation of a new staging table that is

populated with search tokens during a bulk load or baseline indexing operations, enabling order and profile data to be searched by agents


Key Benefits

Enables agents to search for order and profiles as the database is indexing the data for search

Reduces downtime when agents cannot search for orders and profiles

Increases efficiency


Commerce Reference Store (CRS)

Demonstrate Best Practices & Highlight New Capabilities

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Updated Configuration Import API Desktop

Updated Deployment Template Desktop

Support for Content Assets Desktop

Store Locator Powered by MDEX Mobile Web & IUA

Scan & Add to Cart IUA


Demonstrates Oracle Commerce best practices Highlights new capabilities added in the

platform and tools

Key Benefits


Commerce Reference Store (CRS) : iUA, Assisted Selling Support for iOS 7

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Updated the UI of Native iOS reference apps (iUA and Assisted Selling) to iOS 7 standards


Follows iOS 7 guidelines and styling, making it easier for customers who want to use the UI as a starting point for their applications

Key Benefits


Assisted Selling Reference Application

Sled Integration for Tender by Credit or Debit Card

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Associates can swipe a card for tender Sled: Verifone 335 Device: iPad Mini

Uses mobile ORPOS to authorize and transact Orders are priced using the Commerce engine


Integrates with a sled to support tender types other than saved credit credit card

Provides best practices code for integrating with mobile ORPOS

Key Benefits

Swipe Card


Assisted Selling Reference Application

Suspend & Transfer

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Extends Oracle Commerce APIs to integrate with Oracle Point of Service (ORPOS) for checkout

Orders are suspended and can be transferred to ORPOS via a generated barcode

Orders are priced using the Commerce engine


Provides further integration with Oracle products to provide a consistent omnichannel experience

Allows tender via types other than credit cards

Key Benefits


Business User Tools Whats New in Oracle Commerce 11.1

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Experience Manager

Edit in Preview

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Introspect page elements, including cartridges, while in Preview mode

Launch cartridge editors to edit directly in Preview

Preview refreshes to reflect changes Switch between Data View and Preview within

the same frame


Allows business users to work within the preview context without having to switch back to data view to make edits to cartridge configuration

Increases business users confidence by easily identifying what needs to be edited and seeing the results of the edits when they are made

Key Benefits


Experience Manager

Site-Specific Pages

Introduces notion of Site into Experience Manager

Pages are managed and previewed per site Flexibility of dynamic slots and content folders

supports site-specific and shared content Site record filters applied automatically in

queries Page-level access controls can be set per site


Allows management and preview of multiple site experiences with a single index

Begins to unify notion of Site across Oracle Commerce

Key Benefits


Business Control Center (BCC)

Web Content Authoring

Content contributors can create articles and media content using new out-of-the-box asset types

Content can be associated with the product catalog Content is automatically indexed and available in

cartridges Tags can be added to content and used for filtering Content can be organized within folders Content can be edited using Visual Merchandising Updated Rich Text Editor with enhanced support for

copying from Word CRS updated with new content spotlight cartridge and

article detail pages


Provides business users with a single tool suite for unifying commerce, content, and experience

Enables business users to author and re-use content throughout the site experience

Key Benefits


Demo

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Questions?

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Oraclecommerce 11-1-0 Whatsnew Externalv2

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