Oracle SOA Case Studies. © 2012 HCL – Proprietary & Confidential 2 Case Study 1- Largest Bank provider in Asia Solution Highlights Business Need/ Challenges.

Oracle SOA Case Studies

© 2012 HCL – Proprietary & Confidential

2


Case Study 1- Largest Bank provider in Asia

Solution Highlights

Business Need/

Challenges

About the Client

The Client: The largest Bank provider in India embarked on a large scale IT transformation initiative in terms of setting up the General Insurance portfolio division and HCL is involved setting up the entire IT landscape to enable speedy initiation and management of policies, Claims for more than 25 productsSystem Environment Oracle WebCenter Oracle SOA Oracle Identity and

Access Management Suite

Delivered Benefits

The IT transformation initiative included rolling out multiple Oracle Applications (WebCenter Portal, Document Mgmt (Oracle UCM) , Siebel CRM, PeopleSoft HRMS, Oracle Financials), SAS MDM and eBAO (Quote, Policy, endorsement, Renewal, Claims, Sales Channel, ARAP, Operational process)

Customer, Employee and Partners Portal using WebCenter and Web Content Management and Document Management using Oracle UCM

Contributor sites for Internet and Intranet has been built using Oracle UCM - Site Studio Designer Complex Business workflows has been configured in UCM for content publish OAM integration for SSO with OID as external LDAP Custom Check in profiles and custom components enabled for achieving business needs Enterprise-wide BPM implementation covering 17 key business processes covering core

Insurance, HRMS, Financials, Marketing, Content Management and Master Data Management SOA based Integration for 113 touch points between various applications

Encapsulation of Business Processes in BPEL layer avoids customization of applications which is highly undesirable

Centralized Document Management

Loose coupling of applications is enabled by using Oracle SOA

Initiation and management of policies and Claims

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Customer Case Study - Largest Bank provider in Asia

4Case Study 2- Largest Insurance provider in Asia

Solution Highlights

Business Need/

Challenges

About the Client

The Client: The largest General Insurance provider in India embarked on a large scale IT transformation initiative to modernize and automate 5000 branches to enable speedy initiation and management of policies.

System Environment Oracle Portal Oracle UCM Oracle SOA/AIA Oracle Identity Manager

Delivered Benefits

User Based Privileges and control across Operating office, Regional office and Head quarters Centralized Content Repository to store all policy document Single view of customer information across millions of policies helping Insurance provider

achieve better customer service. The IT transformation initiative included rolling out multiple Oracle Applications (Siebel CRM,

PeopleSoft HRMS, Oracle Financials), Oracle UCM (WCM & DMS) , SAS MDM & BI and EBao (claims and policy management)

Intranet (Employee Portal), Internet (Customer Portal) and Extranet (Partners portal) Portal by using oracle Portal and Oracle Webcenter Services.

Implemented Centralized Document Management Solution using Oracle UCM Oracle UCM was integrated with Portal , Siebel CRM and Oracle E-Buisiness Suite Customized META DATA for millions of policy are created and stored in UCM. Automatic account provisioning/de-provisioning Enterprise-wide BPM implementation covering 58 processes covering core Insurance, HRMS,

Financials, Marketing, Content Management and Master Data Management

Automated 5000 branches and enabled speedy initiation and management of policies.

All the policy documents will be stored in Centralized content repository and managed

108 integrations using Oracle SOA builds data bridge between various different technologies and enables loose coupling of applications

Claims and Policy Management

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Customer Case Study - Largest Insurance provider in Asia


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Case Study 3 – Hi-tech Manufacturing company, US

Solution Highlights

Business Need/

Challenges

About the Client

Is an industry leader in data center networking solutions and services that enable organizations to manage their most vital information assets. Headquartered at San Jose it has its offices all over the world (APAC and EMEA regions)

System Environment Oracle 10g & 11gSOA

Suite Oracle Identity and

Access Management Suite

Oracle 10g BAM Oracle 10g Database Oracle BPM

Delivered Benefits

The objective is to extract data from different internal systems and creating HTML/PDF files. The HTML/PDF files are to be used as Knowledge base repository.

Update customer information and sync between various source systems like EBS, SFDC and POS.

De –duplication of Customer data to ensure the right sales reports using Address Doctor interface and Dun & Bradstreet

To establish data synchronization between a HUB system and EBS Suite for enabling logistics and shipping. A dashboard is required for the management to track the flow of data across various systems.

Automated Workflows, ADS integration and Single Sign On Developed a SOA solution composed of multiple orchestrating processes, which will establish

connectivity with various Databases and convert the data into HTML/PDF formats. SOA solution brought all the systems together at the real time by exposing set of vital operations

as web services. The developed solution would listen for business event Source system name and batch Id. SOA then queries customer details from source and updates it to appropriate Target systems

Inbound and Outbound BPEL processes were implemented at the SOA layer to initiate data transfer either from the HUB side or from the E-Business . Sensors were implemented to capture vital information and the same was displayed in the BAM dashboard.

SOA 10g to 11g Migration.

Standardization and streamlining of business processes contributing to greater efficiency.

Integrated solutions among different systems (EBS. SFDC and POS)

Scalable integrated Platform to implement new integrations across legacy applications

Heterogeneous Systems Integration


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HCL’s Preferred Framework for Hitech Manufacturing company?

HCL suggests an Adaptive Enterprise Framework for Customer, which will suite Customer’s Integration needs, derive a business roadmap to move from the Point Solution based disjoint endpoints to a Centralized Business Process based endpoints

Proposed Solution Focus areas

Key Goals Enable Customer for ‘transformation’ Build Centralized Access Point to Business Applications i.e.

Centralize Solutions Build an Adaptive Enterprise

Challenges Modeling and Architecture of Disjoint Applications end-to-

end Building composite applications Governing, Monitoring and managing the application across

the eco-system Eco-system flexibility with declarative policies, service

management and externalized functionality. QOS

Formulate a SOA Strategy


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Coupled Business Process

SOA Layer

Disjoint Applications

Formulate a SOA strategy for Hi-tech Manufacturing company

Business Benefits

Decreased Cost Leverage Application

functionality Flexibility Reusability Avoid non-standard

point to point integration

Agility – Built for change Custom applications

evolve over time OOTB Applications

survives product upgrade

Abstract backend and allow replacement

Service Outsourcing

Employee Productivity Information aggregation

and availability Reduce duplicate effort Makes employee

proactive rather than reactive

Partnership Standard based Integration is driven by

what is needed and not how

Start HereComposite

Services, Events, Rules

Reference Architecture


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Enterprise Applications ERP CRM/HR COTS

Custom & Legacy

Adapter Services

Enterprise Message Bus

Business Services

Integration Services

Utility Services

Service Layer

Business Process Management Rules Engine

Presentation ServicesExtended Enterprise Service Registry and Management

Rich Application Analytics

Business MonitoringB2B B2C

Business Rules

Security

Registry

Policies

Management

Infrastructure Services Data Center StorageNetworks

Oracle BPM

BPEL Process Manager

Oracle EMS

Oracle Adapters

Oracle BRE

Oracle Registry

IDM & WSM

Oracle WSM

Oracle FMW

Oracle Portal ~ BI, Dashboard, Applications

F-App PS COTS ……

Hi-tech Manufacturing company Product MappingHCL SOA Reference Architecture

Inline with Oracle FMW/AIA


DMZFirewall

DMZFirewall

Internet

Users

Users

DMZFirewall

Oracle HTTP Server 1

SOA Node S2Machine 2

SOA Node S1Machine 1

Application DMZ

Presentation DMZ

HTTP(S)Request

SOA Managed

Server

SOA CLUSTE

R

AdminServer

SOA DOMAIN

SOA 11g High Available Architecture with Failover/Failsafe Mechanism PROD & UAT Servers

SOA Managed

Server

BAMManaged

Server

BAMCLUSTE

R

BAMManaged

Server

OSBManaged

Server

OSBCLUSTE

R

AdminServer

OSB DOMAIN

OSBManaged

Server

Hardware LB2

Node Manager

Node Manager

Dehydration StoreOracle DB

Hardware LB1

HTTP(S)Intranet Requests

Reverse Proxy 1

Reverse Proxy 2 Oracle HTTP Server 2

Adapters

Adapters

Oracle EBS

Oracle R12


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QTO Process - Payload Interaction Pattern

QTO Gateway ComponentHTTP Servlet Implementation : Listens for Quote Payload

POST Handler Receive payload Cleansing & Validation (XML & Adding Namespace) Generate unique ID with Quote Number Write to disk (physical location where the File Adapter is polling) Acknowledge Source System with Unique ID(HTTP OK)

Quote-To-Order Integration An Oracle SOA Case Study for leading Communications components Vendor


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QTO BPEL Architecture

Pattern-based Manager-worker for load throttling Rejected Message Handling Programmable timeouts and alarms for asynchronous

interactionsFoundational services Fosters reuse Notifications LoginFramework for Exposing Oracle Business Logic as a Business Level Service e.g. Order creation Business events Process Orchestration is key enablerReplay Mechanism Shelters End Users from re-trying after system-level

outages GranularReal Time & Fine Grained One quote Per Transaction Real Time Feedback on Status of Integration

Payload from BPEL populated to tables Picked by Stored Procedures for Validation On Successful validation, Stored Procedure for Order is

invoked Status is sent back to BPEL

QTO Oracle Activity


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Payment Gateway Integration - Payload Interaction Pattern

Web Services based Integration

Oracle APIs exposed as Business Services using Oracle BPEL

OWSM for Security Interactive Response Patterns

* Projected for Oracle Open World Presentation

Payment Gateway Integration An Oracle SOA Case Study for leading Communications components Vendor


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Distributed Systems Architecture

Knowledge Base Services

Integrating Heterogeneous Backend Knowledge Sources using Oracle SOA Manager – Worker Pattern on BPEL Unique File Hashing Algorithms for Dynamic Distribution of Records Hot-Pluggable Backends

Knowledge Base Integration An Oracle SOA Case Study for leading Communications components Vendor


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Heterogeneous Systems Architecture

Customer Data Hub A consolidated customer repository across key systems Shared customers across systems; de-duplicated data Ability to cleanse addresses with the use of Address Doctor interface Enriched and accurate company data from Dun & Bradstreet

Customer Data Hub An Oracle SOA Case Study for leading Communications components Vendor


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Oracle B2B ImplementationThis POC implementation aims to TechData~Customer Trading Setups using Oracle SOA B2B.Scope: To Simulate Customer– Tech Data B2B Integration using Oracle B2B instead of GISAssumption: To avoid interruption to existing Tech Data Customer channels, GIS at Customer is considered as a trading Partner which will be connected to Oracle B2B exchange at Customer. To eliminate development efforts as a scope in the PoC , the GIS temp transaction schema will be used as a source.

Current Integration using GIS Exchange GIS Inbound Flow

GIS Outbound Flow

Oracle B2B Inbound Flow Tech Data* Transmits EDI Message Oracle SOA B2B consume message (EDI X12 850) from Tech Data* Partner /SOA pushes the data to ERP* tables.Note: Tech Data* , ERP* refers to GIS, GIS middleware data base schema respectively

Oracle B2B Outbound Flow SOA service is initiated to read the data from ERP* tables. SOA pushes the messages to Oracle B2B. Oracle B2B converts the message to EDI format and send it to Tech Data*.Note: Tech Data* , ERP* refers to GIS, GIS middleware data base

schema respectively

Inbound Bound Flow - 850 Transaction:Activities completed at Oracle B2B LayerCreated Document definitions and validation files for 850 transactions.Configured Trading partner setups in Oracle B2B.Configured Channel setups, Agreement setups in Oracle B2B.Created mapping document to map EDI message with table schema for 850 transactionsEDI Message exchanged between GIS and Oracle B2B for 850 transaction.Activities completed at SOA LayerDeveloped SOA composites to send 850 transaction data to GIS Database.

Outbound Bound Flow – 855 & 810 Transactions:Activities completed at Oracle B2B LayerCreated Document definitions and validation files for 855 and 810 transactionsConfigured Trading partner setups in Oracle B2BConfigured Channel setups, Agreement setups in Oracle B2B.Created mapping document to map EDI message with table schema for 855 and 810 transactions.EDI Message exchanged between Oracle B2B and GIS using http for 855 and 810 Transaction.Activities completed at SOA LayerDeveloped SOA composites to retrieve 855 & 810 transaction data and push them to Oracle B2B.


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Case Study 4 - Leading Automatic Test Equipment provider in US

Solution Highlights

Business Need/

Challenges

About the Client

The Client: The leading supplier of Automatic Test Equipment used to test semiconductors, wireless products, data storage and complex electronic systems which serve consumer, communications, industrial and government customers.

System Environment Oracle UCM Oracle SOA OID & Oracle Identity

and Access Management Suite

Oracle Portal

Delivered Benefits

Automation & Optimization of Test System License Generation Process Integrates Oracle ERP, Engineering License creation tool Applying Trade Compliance Process from Order creation till Shipment Real time validation of Denied Party, Embargo Country, License Determination for exporting

items in Oracle ERP against Kewill Optimized Quote Creation Process for Sales team Employee Appraisal Finalization Process in HRMS System

Retire Weblogic and Leverage Oracle Fusion Platform going forward Retire Domino Dom-Doc and Deploy Content Management using Oracle UCM Management of all Teradyne business & operational content, Dynamic Websites eBusiness Portal Framework Single Gateway to all the customer facing and internal applications Standard JSR based Portlets, Collects data across enterprise systems SOA using FUSION middleware. Encapsulate business functionality as standard services,

Matures & Real time Business Processes Applications can be modernized incrementally Unified Identity Management and Access Control across all applications and systems

Reduced Lead Time

Between requesting license to receiving license files by Test group virtually eliminated. Test engineers can input details and download license instantaneously.

Hand-offs in the process

(Test engineer requesting license, SW admin creating & emailing license, SW admin reviewing license) eliminated.

Automation of Business rules

Elimination of errors & Manual entry

Real time notification

Automation & Optimization of Test System License Generation Process

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Customer Case Study - Leading Automatic Test Equipment provider in US

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Hire to Retire• Core HR• Oracle Advance Benefit• Oracle Time and Labor• Payroll• ESS• Total Compensation

Concept to Mfg• Bill of Materials• Work In Process• Costing• eSlot• Rollforward• MRP

Financials• General Ledger• Fixed Assets• Cash Management• Property Manager

Quote to Cash• Order Management• Shipping• Finance Confirmation• Receivables

Procure To Pay• Purchasing• Inventory• Payables.

Teradyne Internal Services• MAP• TAAC• HRMS Finalization• WIKI

Technologies•Oracle Fusion Platform • Portal• SOA , BPEL • Web services•IDM• Oracle UCM• J2EE• MS Fast Search

Business Services

• Quote Generation

• Order Shipment / screening

(with Trade Compliance)

• Test Equipment License Mgmt

(eLicensing FNO)

Security Services• Federation• Access Management• ID Management

Integration Services

• CORC Integration

• Oracle OM-FNO

• Flex Locator Tool

• Merlin 2.0 Customer Portal

.

eBusiness

Runs TERADYNEBusiness Electronically

Suppliers

Customers

Employees

ApplicationServers

Databases

Storage

Teradyne.com

eKnowledge

Global Search

Content Management

iSupplier Gateway

Insite


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Case Study 5 - SOA base Business integration solution for a large Telecom service provider

Solution Highlights

Business Need/

Challenges

About the Client

The Client: A member of India's largest business group, that is amongst the top 500 enterprises in the world with a total revenues is US$ 13.3 billion

System Environment Oracle SOA

Delivered Benefits

o Establish a high capacity convergent digital network nationwide

o A highly scalable solution to support 50 million users along with an Integrated billing processes to simplify service provisioning for the company and the provide rich experience for all end users

Developed a SOA based solution architecture blueprint for IBS (Integrated Business Services) Framework

Implemented 15 key business process including customer activation, deactivation and provisioning

Implement IBS framework involving integration of: OSS BSS Fraud Management Interconnect] GIS

Developed a migration strategy and Provided support for CIM (Common information model) for data transfer

SOA integration

Real-time Monitoring, exceptional handling and auditing Flexibility to add/modify service provisioning anytime Guaranteed delivery and fault tolerance support for 24/7 operations


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Case Study 6 - Integrated Web Services project for leading internet based IT services company

Solution Highlights

Business Need/

Challenges

About the Client

The Client: : is a world leader for domain name registration, offering search engine optimization, web hosting, email plans, and website design.

System Environment Oracle SOA

Delivered Benefits

Need a systems integrator to implement oracle communications suite as part of its transformation program.

Consistent coherent systems and processes as a base for integration of current businesses as well as absorbing any future growth.

Replace existing business systems as part of transformation and enable Melbourne IT to redesign internal business processes.

Order-To-Bill PIP

Agent-Assisted-Billing PIP

Custom Interfaces

Oracle Business Rules

ESB (OESB / ALESB), Oracle Enterprise Manager

System Integration

o Improved speed to market of products

o Single customer view

o Accurate and consistent view of business information for decision making purpose


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Case Study 6 - Integrated Web Services project for leading internet based IT services company


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Case Study 7 - Re-engineering Complex IT environment for a Virtualization software company

Solution Highlights

Business Need/

Challenges

About the Client

The Client: : is a company providing virtualization software

System Environment Oracle BPEL Weblogic portal

Delivered Benefits

Re-engineering vmware.com applications

VPP – improving customer reward system

Eclipse – enhancing the experience of “enterprise customer segment” in handling license process

Supply chain automation – better visibility for the release processes

Service cloud – Migration from Siebel to SFDC

16 Portals developed in WebLogic

35 BPEL process to integrate with ERP, External Partners and IDM

ERP Schema and Custom Schema in a single DB instance

Terabytes of Data in Oracle, roughly 1000 tables and 800 stored procedures

Customizations in ERP requires bringing down Oracle, hence affecting customer business

No Standardization of technology platform

Focusing on customer value

Increasing uptime from 96% to 98%

Further increasing the availability 99.3% by having Secondary eBS

Increasing visibility by providing robust audit log

Event driven architecture to achieve Loose coupling

Managing business faults and system faults by appropriate support teams


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Case Study 7 - Integrated providing virtualization software

Before Re-Engg• 38 BPELs• 3 Complex, 6

Medium, 29:Simple

After Re-Engg• 138 BPELs• 10 Complex, 26

Medium, 102 Simple

Split the database into eBS database and custom DB, to increase the availability to end user

• Creation of additional BPEL to replace direct hibernate calls to eBS

• Creation of additional BPEL to loose couple calls between custom DB and eBS

Build the routing generic routing logic in all the existing and new BPELs

Re-architecture

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TIBCO – Case Studies


25


Case Study 8 - Creating a TIBCO driven telecom enterprise by re-engineering the Middleware

Solution Highlights

Business Need/

Challenges

About the Client

The Client: Is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million people in USA.

System Environment TIBCO

Delivered Benefits

Eliminate other “Middleware” systems – Single Source of Truth. Mandate all client applications that use other middleware systems to use TIBCO platform

Assisting client achieve its TIBCO initiatives with respect to middleware systems

All services for all clients to be migrated to TIBCO

Expand middleware usage:

Be central to upcoming business initiatives - TIBCO is the key

Real-time events from Enterprise Systems

Real-time feeds into an “Active” Data Warehouse

ERP -Order Tracking & Visibility

Investigate B2B Space – Partner Relationships

Expand Enterprise Security

Middleware Re- Engineering

60% of the team is offshore and 90% of the team is TIBCO certified Ramp up and Ramp down as per client’s resource needs. Documentation created for 260 services in 3 months 46 member team with dedicated roles for Sr. Architect, Architects, System Analyst &

Tech Leads apart from developers Sessions and PoCs to make sure they understand what they need to do


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Case Study 8 - Creating a TIBCO driven telecom enterprise by re-engineering the Middleware

Integrates 40+ heterogeneous systems 500+ services available 50+ million transactions daily 1 billion messages daily

Integrates 40+ heterogeneous systems 500+ services available 50+ million transactions daily 1 billion messages daily


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Case Study 9 - Setup TIBCO platform for a leading Media and Entertainment Company

Solution Highlights

Business Need/

Challenges

About the Client

The Client: : A leading media and entertainment company whose advanced telecommunication offerings include digital television, high-speed Internet, digital voice-over-cable service, and integrated business communications

System Environment TIBCO Administrator,

TRA TIBCO BusinessWorks,

TIBCO Adapters TIBCO Enterprise

Message Service(EMS) TIBCO iProces, GI, Java, Hermes JMS, and

XML

Delivered Benefits

Client wants to migrate all its applications that currently on legacy Vitria workflow and integration platform to new TIBCO platform

As a part of this migration initiative and application development on the TIBCO platform, client desires to set in place a foundation or framework to utilize the re-usable components and processes in the enterprise, based on proven industry ‘Best Practices’ for BPM development, messaging and integration

TIBCO Adoption

Significantly reduced time to enable new business processes and integrations

Readily available TIBCO platform with reusable components for :

Exception Handling, Logging and Auditing

Monitoring deployed TIBCO components and generating alerts

Easy and effective management of TIBCO services

Effective translation and co-relation of data across multiple incompatible applications

A testing solution that automates TIBCO , Web services and BPM testing

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ICC Web based Navigation tool Screenshots – IBM Generic Best Practices

Oracle SOA Case Studies. © 2012 HCL – Proprietary & Confidential 2 Case Study 1- Largest Bank provider in Asia Solution Highlights Business Need/ Challenges.

Documents

oracle financials

oracle soainitiation

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oracle webcenter services

document mgmt oracle

management of policies

hcl oracle soa capabilities

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