Oracle Sales Cloud: How to Extend with PaaS [CON8477] John Vakoc – Senior Director, Oracle Shishir Agarwal - Senior Director, Oracle John Anto – Principal,

Oracle Sales Cloud: How to Extend with PaaS [CON8477]

John Vakoc – Senior Director, OracleShishir Agarwal - Senior Director, OracleJohn Anto – Principal, Infovity

October 02, 2014

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |


Safe Harbor StatementThe following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.


Session Agenda

Oracle Sales Cloud

Extend Oracle Sales Cloud

Oracle Cloud Marketplace

Proof Point – ITC Infotech

Call to Action and Q&A

1

2

3

4

5


Oracle’s Cloud Leadership

21,500,000+ End Cloud Users

13 Global Data Centers

2+ BillionCloud Transactions per Day

Cloud Customers in

180+ Countries34 Languages

10,000+Cloud Enterprise Customers

2,100+ CloudCX Customers

Oracle Confidential – Restricted 5

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 6

The Complete Solution

Oracle Social Cloud

Oracle Marketing

Cloud

Oracle Sales Cloud

Oracle Commerce

Cloud

Oracle Service Cloud

Oracle CPQ Cloud

Integrated Customer Experience Foundation

Integrated Customer Experience Foundation

Social Network Mobile Analytic KPIs & Dashboards Predictive Analytics Integrations

Globalizations and Statutory Localizations

Web

MobileSocial

In-Store Contact Center Field

Service Direct Sales

Channel

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 7

Tailor within SaaS. Enrich with PaaS.Personalize Your CX Cloud

Database Services

Developer Services

Java Services

Document Services

BI Services

Social Cloud

Data storage Data import

Logic and

business rules UI modifications Full power of J2EE

Source code

management Build deploy tools Web service repository

Social relationship

management Listening, engagement Enterprise social

network Data management

External document

collaboration Offline syncing Web, mobile,

desktop

Enterprise

analytics Reporting

Oracle CX Cloud

Rich tailoring

capabilities Mobile support Embedded social

collaboration Tailor approvals/

workflows

Marketplace3rd party apps

Mobile Services

Unique apps By cloud partners Certified

Mobile APIs Federated identity Mobile security Any platform, any

device

One Cloud Platform


A Personalized CX Cloud

Tailor the delivered UI

TAILOR User Experience

Change existing business processes

Add new data fields

Mashups to other apps

Create mobile apps

Access documents externally

Simplify BI across the business

Develop apps, access data & test quickly

ENRICH CX CloudSaaS PaaS


Add your logo. Change look & feel.Tailor Your Brand

• Users expect a simplified, tailored experience

• Brand uniqueness is important to business units within a corporation

• Each business unit can present their uniquebrand experience

“I don’t know if using Oracle Sales Cloud could get any easier, for our initial users it has been an easy adoption. It’s almost as easy as using a consumer app.”— Molly Anderson, Chiro One Wellness Centers


Place data fields on page. Validate entries.Tailor Data Fields

• Users expect flexibility to defineand add fields as needed

• Example: quickly add a drop down box “opportunity type”

• Sales managers can track types of sales from their dashboards


Configure rules. Test for conditions.Tailor Workflow Processes

• Workflow processes often vary depending on business conditions

• Easily modify built-in workflows to make changes to:

– a sales approval process

– contract signoffs

– special order process

– approve product availability by country


Create unique views. Analytics built-in. Tailor Dashboards

• Each role looks at data differently to conduct their job

• Role based security built-in. Each role sees only data relevant to them

• Managers and users are empowered to tailortheir views of data

• Leads to discovery and new waysto improve the business


Configure. For any device.Tailor Display on Any Device

• Users expect to access information from any device

• Quickly select fields to have data display on any device:

– Web

– Mobile

– Outlook pages


Contextual conversations. Get auto updates from Sales Cloud.Tailor Social Conversations

• Brings sales teams together for topical information sharing:

– link directly to a conversation

– automatically update specific conversations based on

sales activities

– reference structured and relevant conversations for

historical purposes

– access from any device: web, mobile, desktop


Automated lead follow-up. Create a Mobile App

• App assists sales reps in lead follow-up process:

– Salesperson scans a business card with phone

– Assigns a follow-up date to self or inside salesperson

– Saves as a Contact to Oracle Sales Cloud

– Salesperson is alerted on a specific date to follow-up

with contact


Share documents with partners. Document Cloud Service. Share Documents Externally

• Collaborate on a sales opportunity with partners

– Create a shared folder for a specific partner / opportunity

– Embedded folder in the Sales Cloud UI

• Users can leverage all Document Cloud functionality for managing shared folder content

– Across web, mobile, desktop and offline


Examples: Business Benefits:

19

How customers enrich their CX cloud Business Value of Enriching

Create a Mobile App1

2

3

4

5

External Document Sharing

Unify and Simplify BI

Get certified 3rd Party Apps

Develop App & Access External Data

Assist sales reps with automated lead follow-up

Share documents with partners

Gain visibility into partner sales data quickly

Create stunning proposals, contests for reps

Create drug application for MD


Oracle Database & Java Cloud

Java: Full-Featured: WebLogic 12c or 11g Instance WebLogic/Java & Database RAC integration Clustering, In-Memory, High Availability, Elastic Load Balancing,

Scale Up & Scale Out Managed: Oracle Back Up/Restore, Patching, Application Server

Management Full portability: On-premise to Cloud

Database: Full-featured: Dedicated 11gR2 or 12c DBMS Secure: Encryption - Network, DB, Storage Highly Available: Data Guard, RAC Cluster Managed: Oracle Backs Up, Patches, Upgrades All DB Tools: SQL Loader, Data Pump, JDBC, OCI, Enterprise

Manager, Any Third Party Tools Full portability: On-premise to Cloud


Oracle Integration & Process Cloud

Process: Design, Deploy & Manage Process, Rules, Forms, Tasks Integrate with Oracle & non-Oracle Applications Integrate with Oracle Document Services Perform work effectively using Mobile/Web/Email Interfaces Monitor using Process Dashboards

Integration: Cloud-Cloud, Cloud-On Premise, On Premise-On Premise Elevated Integration Experience Full Oracle Service Business Functionality in the Cloud Virtualize & Integrate Orchestrate, Transform, Monitor Auto discovery & Mappings, API management


Oracle Mobile & Messaging Cloud

Messaging: Asynchronous JMS-based pub-sub messaging Guaranteed Delivery Messaging Cloud, On-Premise, Cloud-Cloud JMS, Web Sockets, REST API Dynamic messaging (JMS) for applications on-premise & on Oracle

Cloud

Mobile: Enterprise Mobile Backend-as-a-Service (mBaaS) Cross-Platform Mobile Apps Sync, Push and Notifications APIs: Object Storage, User Management & Custom Mobilize Oracle Applications & Enterprise Assets


Oracle Documents & Social Network Cloud

Social Network: Rich Connections: People, Profiles, Walls Rich Conversations: Real-time Interactive Discussions Active Feeds: Conversations, Activity Streams, Notifications Discovery: Social Graph, Recommendations, Follows Objects: Social in-context on any Application Object Synchronous Communications: Voice, Web, Video Rich API Platform: Build and Extend Social Apps

Documents: Anywhere Access: File Sync & Share Rich Collaboration: Workspaces & Conversations Mobile Productivity: Native Mobile Apps & Editing Content Platform: APIs, Metadata, Workflow, Security Enterprise Grade: Secure Data Isolation, Governance Fully Managed: Patched, Backed Up, Upgraded Integrations: With On-premise Content & Apps


Faster change with less cost

withSPEEDto innovate

Less development time – less constraints imposed by the platform

No training needed for developers– using well known language

Better debug tools

✓

✓

✓

STANDARDS to keep moving fast

9 Million Java developers worldwide

Easy to find developers, less cost to business

Port code to any open platform – no lock in

✓

✓

✓


Search for Cloud applications by application name, vendor or keywords

Filter results by supported platforms supported languages

Browse the catalog by business categories

Sort by results by highest rated or most recent updates

Search, Filter and Browse for Applications...


Search for service offerings by vendor or keywords

Filter by Oracle product focus and language

Filter by Regional coverage

Browse by Industry specific solutions

Sort by best rated and recently added

... and Services


1600+

350+

100+

Oracle Cloud Marketplace Adoption

Oracle Partners actively using the Oracle Cloud Marketplace 250+

Currently available applications on the Marketplace

Service Integrators selling their professional services on the Marketplace

People visiting the Marketplace site daily

© Company Confidential 30

ITC Infotech’s TPM Solution on Oracle Sales Cloud

Introducing

ITC InfotechA Global IT Services and Solutions

Company

© ITC Infotech 2014 31

ITC Infotech Snapshot

CPG is core to usAs ITC Infotech, we partner global CPG companies serving their business IT needs

33

Illustrative Problem Statements

We need to define a Supply Chain Performance Management Dashboard for our global operations

– US based CPG/LS company“

”Need to align the Supply Chain Strategy with the Enterprise Supply Chain Reporting Model

– A leading SA Retailer“

We are not sure of the ROI on trade promotion spend … need advanced analytics to optimize trade promotions

– Leading CPG Company“

We are looking to radically improve the Supply chain customer service levels – Improve fill rate to 90% from 72%

– A Leading Paper Mfg Company“

We are setting up a Sustainability Office that will drive enterprise sustainability & CSR vision … We need a partner who can help us make it happen

- Leading Pharma Company “

”

”

”

”

Consumer Packaged Goods, Retail and Life

Sciences

Manufacturing and Engineering Services

Media and Entertainment

Travel, Hospitality and Transportation

Marquee CPG & Retail CustomersWe believe if we make our clients successful… it will spell success for us

Banking, Financial Services and Insurance

34

http://www.crowncork.com/index.php

http://www.metso.com/corporation/home_eng.nsf/WebFrontPage/$First?OpenDocument

https://i3l.sharepoint.com/sites/SolteQPortal/HR/

http://images.google.co.in/imgres?imgurl=http://www.brandsoftheworld.com/brands/0003/4577/brand.gif&imgrefurl=http://www.brandsoftheworld.com/categories/air/34577.html&usg=__Z1Kvs5s70JLbcbUpnOuC8bTbUyM=&h=200&w=200&sz=3&hl=en&start=7&tbnid=qns3G1W_QyyK8M:&tbnh=104&tbnw=104&prev=/images?q=Spanair+logo&gbv=2&hl=en&safe=active&sa=G

http://www.emdserono.com/en/


Key Objectives – ITC Infotech’s Cloud TPM Solution:

Anywhere, Anytime

Reliability

Holistic Business Insight

Scalability

Rapid Deployment

Zero Downtime

Lower TCO

Pay As You Go

No Maintenance

ITC Infotech’s Trade Promotions Management on Cloud

PLAN EXECUTE OPTIMIZE


ITC Infotech’s Cloud TPM - Functional Modules


Cloud TPM Functional Architecture


Cloud TPM Technical Architecture


.

.

.

Trade Promotion Planning

Corporate Marketing

Funds, Deductions & Payments

Volume Planning & ForecastingPromotion CalendarStreamlined Promotion EntryScenario PlanningVolume ForecastingPromotion TacticsJoint Business PlanPromotion Metrics & P&L

Corporate Promotions Web marketing Social Media interactions Campaigns and Activations

Sales Volume Planning Baseline Management Shipment and Consumption Intelligent Forecasting

Types of Funds Fund Allocation Claims & deductions Approval Workflow Budget Forecasting

ITC Infotech Cloud TPM

ITC Infotech Cloud TPM

ITC Infotech’s Oracle Cloud Road Map for TPM

For Existing Siebel TPM base


ITC Infotech TPM extends to Oracle Sales CloudOracle PaaS & Sample Code accelerates Development and Time-to-value

Migrated TPM Promotion PlanningSolution from Siebel to Oracle SalesCloud

Re-designed UX for Tablet form factor Completed in 2 weeks

1 Week of Wire-frame design 1 Week of Java Development

Leveraged Oracle Accelerators User Experience Rapid Development Kit Rich UI with Data Visualization Sample Code

Deployed on Oracle PaaS


DEMO


Why ITC Infotech ?

Flexible relationshipstructuring options

Senio

r Man

agem

ent

Focu

s & A

ccou

ntab

ilityStrategic Investment

Capability & Commitment

DeliveryProcesses

Security

Gove

rnan

ce

Infrastructure

& Network

Comm

unicationReso

urcin

g&

HR

C O R EC A P A B I L I T I E S

DOMAIN

TECHNOLOGY

STRATEGIC ENGAGEMENT MODELCORE OPERATING MODELCORE CAPABILITIES

Industry Expertise ITC Infotech brings in the practioner’s perspective

ITC Ltd’s 100 + years of CPG business experience Exposure to multiple lines of business

Oracle Partnership Oracle-ITC Co-development partnership Established ”Oracle Industry Solution Centre of Excellence at ITC Infotech” BPS Partner for Loyalty & Marketing & Trade Management solutions

Internal Toolbox Frameworks and Accelarators for quick and timely delivery Industry standard processes and techniques Industry experts, solution architects, UX experts driven by strong visionary leadership team


ITC InfotechNorth America Head Quarters

12 Route 17 North #303, Paramus, NJ 07652,

USAPhone: +1 (201)336-9431

Corporate HQ & Development CenterITC Infotech India Limited

No.18, Banaswadi Main Road,Bangalore – 560005

Other OfficesAustria

Czech RepublicSwitzerland

Germany France

South Africa Singapore

DenmarkSwedenFinland

NetherlandsUAE

United Kingdom

THANK YOU

ALOK VERMA Vice President-Strategic Engagements & Oracle

Global AllianceMobile: +1 (609)672-2993

[email protected]


• Find how to integrate you existing vendors solutions with Oracle Cloud

• Discover new apps and integration solutions to extend your Oracle Cloud services

• Already using an integration – Rate and Review on the Marketplace

• ISVs and SIs – develop for the Oracle Cloud and Become a Cloud Marketplace Publisher

cloud.oracle.com/marketplace


Safe Harbor StatementThe preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.


Oracle Sales Cloud: How to Extend with PaaS [CON8477] John Vakoc – Senior Director, Oracle Shishir Agarwal - Senior Director, Oracle John Anto – Principal,

Documents

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