Oracle R12 one year on: Harnessing the · PDF fileOracle R12 one year on: Harnessing the benefits Ben Heath and Nik Sharkey Finance Division Wednesday 1 October 2014

Oracle R12 one year on:

Harnessing the benefits

Ben Heath and Nik Sharkey

Finance Division

Wednesday 1 October 2014

R12 then – November 2013 to now

• Over 16,000 incidents raised in ten months.

• Over 650 changes raised in ten months.

• Currently 4,700+ users.

• Over 240,000 purchase orders raised.

• Over 390,000 payment documents raised.

• Nearly 1,900 new projects created.

• Over 150,000 reports run.

R12 – what went well

• We went live on time.

• We’ve paid the suppliers and our employees.

• We’ve invoiced and collected funds from customers.

• System unavailability has

been limited.

• Year end has so far been

successful.

R12 – what didn’t go so well

• Some aspects of project reporting.

• Some data migration.

• Approval hierarchies.

• Uptake of training before ‘go live’.

• Service level from Financial

Systems Support Centre

(FSSC).

Issues from user feedback

• The upgraded system is too complicated and too slow.

• Better guidance and improved training is needed.

• FSSC response times need to be faster.

• Specific issues:

• 31% more detailed report descriptions and better distribution.

• 27% - improved catalogue/ more items within purchasing

• 22% - better search function when purchasing

• 29% - resolution to VAT function issues.

R12 now – business as usual

• Around 250-300 incidents a week.

• Some of the fixes applied have reduced the number of

issues raised.

• Continuing to work with Oracle on more complex

issues that

cannot be resolved

in-house.

2014 priority: electronic purchase

orders and invoices

2014 priority: new supplier registration

• Change supplier set up form.

• Improve on the automation of this process.

• Better visibility of the request.

• Quicker for the Finance

Division to process.

2014 priority: improved shopping

experience

• People familiar with a range of online shopping tools.

• Looking at products that would create the more user-

friendly shopping experience in iProcurement.

• For example:

• increased search capability

• greater filtering functionality

• more detailed comparisons

2014 priority: iProcurement tax

personalisation

• iProcurement tax personalisation:

• reduce the number of errors users are experiencing

• remove the need to select ‘Yes’ on each line providing the

users with a greater user experience.

• 30 new reports/enhanced reports.

• Improve report distribution.

2014 priority: improved reporting

Planned development for 2015

• Document management (precursor to i-Expenses).

• i-expenses

• Budgeting tool

• Reporting

• XL Connect

All longer term developments are draft and subject to

working with the new Oracle departmental advisory

group

Improving our customer service

• Comprehensive review of Financial Systems Support

Centre

• Ensure correct resource and skills are

available to develop and support.

• Continuous customer service training

to ensure excellence in

customer service.

Questions or queries?

• Take a look at our web pages at

www.admin.ox.ac.uk/finance/support

• Call the Helpdesk on (2)84800