Oracle Proprietary & Confiden tial eGovernment Lessons Learned – What’s Next ? Imo Ukpong Public Sector Oracle African Operations
Jan 11, 2016
Oracle Proprietary & Confidential
eGovernmentLessons Learned – What’s Next ?
Imo UkpongPublic SectorOracle African Operations
30-Jun-042004
The Government - a valid Perception?
“The Government Is Often Like a Restaurant That Closes at Lunch
and Dinner Time.”
Bob Woods US Government Executive
Today
Source: IFC
30-Jun-042004
Two recognised paths to e- Government
1) Connect Citizens
2 Improve back office efficiency
3) More service for less
2) Connect Citizen
3) More service for less
1. Improve back- office efficiency
PastImprove service
FutureSave money
6 Principles
1. Maintain and implement a service design and delivery strategy which improves the quality of public services, creates significant take-up by electronic channels and results in cost savings.
2. Design and deliver all services on an e-enabled multi-channel basis, using research about customer needs, access and usability requirements, and exploiting self-service wherever possible.
3. Utilize existing citizen or business e-enabled service providers before investing in or upgrading public services.
4. Design and deliver services according to e-Government service standards.
5. Set and manage a migration plan which progressively moves customers to cheaper channels and a lower cost per transaction, whilst maintaining or improving the quality of the service. Ensure there are specific milestones for switching off or winding down expensive channels.
6. Set targets for, measure and manage customer usage of and satisfaction with the service.
Source: UK, Cabinet Office e-Government Unit
The ABCD – path for the new eGovernments
A – Accountability & transparency
B – Budget Control & efficiency
C – Citizen & Business Service
D – Deployment Central/Local
E - Egovernment
The challenge of governments during the eFuture
Governments is challenged by a need for impacting the society and business, not simple thru laws and regulations - but thru interactions with its constituents and thru its behaviour and culture!
The challenge of governments....
The reason for this are mainly five:• The State is the largest economic actor in the
countries – with 45% of EUs GDP• The State is the biggest procurer (20% of all GDP
is Public Sector consumption)• Governmental administrative burdens for the
Businesses amount to 2-3% of GDP (much of this falls on the SMEs)
• It is democratically accountable to raising demands from citizens & businesses
• Some challenges can only be solved with a Governmental drive and responsibility (poverty, pollution, security…)
The eGovernment Equation
ServiceImprove service to citizens & businesses
SavingsImprove efficiency and reduce costs
Security & SafetyEnable public security, justice & safety
Better GovernmentEnabling
How eGovernment can enable a Better Government
S3=Better government
PortalsOne-Stop ShopsSelfserviceService Access
eProcurementShared Case & Doc. MgtSupply Chain MgmtFinanicals/Budget MgmtService Delivery
”Homeland” SecurityPublic SafetyEnvironmentalCrime ReductionSocial Inclusion/ResponsiveOpen Government - Transparency
Oracle and our customers
ServiceImprove service to citizens & businesses
Estonia, Parking fee thru Mobile
• Estonian cities of Tallinn, Tartu, Pärnu, and Kuressaare currently pay for their parking over a mobile phone
• An efficient payment method• Easier car inspection• Lower running costs, and increased
revenue
Mobile parking income grew to 12 percent of the city's total parking revenue immediately after the three-month testing period. The technology is a big improvement
over previous systems that relied on tickets and cash machines
Oracle Solution:Oracle Internet PlatformOracle 9i
The city of Tallinn has virtually eliminated the debt collection risks and administrative costs
inherent in conventional parking systems
Hull City Council Boosts Customer Call Handling Performance 67%,
Expects Annual Savings of £190,000
• Lost calls reduced from 14% to less than 1%• Percentage of calls answered (in less than 10
seconds) increased from 57% to over 98%• Average phone waiting time reduced to three
seconds• Customer satisfaction ratings up to 98%• Potential to save £190,000 or more annually
due to operational efficiencies
"Our key objective is service excellence through improved efficiency, which will ultimately provide more cost-effective, customer-focused quality services."
Oracle Solution:Oracle E-Business Suite CRM applications (including Oracle Customer Interaction Center, Oracle Scripting, Oracle Mobile Field Service)Oracle9i DatabaseOracle9i Application Server
Delivering Answers 67% Faster and Reducing Dropped Calls by 94%Delivering Answers 67% Faster and Reducing Dropped Calls by 94%
St. Albans, UK
• Internet Voting• Kiosk • Ten thousands of voters• J2EE• Wallet Manager
Funded by the DTLR, the e-democracy pilot will be delivered by St Albans District Council in partnership with suppliers BT and Oracle. The two companies are amongst
the country’s top communications and software businesses. One of the most ambitious trials in the country, St Albans is the focus of government and experts aiming to
introduce online voting for the next general election
Oracle Solution:Oracle Internet PlatformOracle 9i Advanced Security
"Since this was a public election, we had very high requirements for security and reliability, "Since this was a public election, we had very high requirements for security and reliability,
which are two incredibly strong characteristics of the Oracle9i Application Server" which are two incredibly strong characteristics of the Oracle9i Application Server"
Ministry of Foreign Affairs, Denmark
• >300.000 page hits per day per server (two)
• > 80.000 content items• 4 languages• Passed two security audits by two
different independent security auditing organizations
"The portal technology in Oracle9i Application Server was easy to implement, enabling us to create a very large, information-intensive portal on time and within budget.
In addition, the support Oracle consulting provided from start to finish was invaluable," said project manager, Jorgen Hedegaard-Jensen, Ementor
Oracle Solution:Oracle Internet PlatformOracle Portal 3.0Oracle SecurityOracle UltrasearchOracle WebcacheOracle XMLOracle Single SignonOracle Workflow
www.denmark.dk is the Official Window to Denmark and is powered by Oracle Technology is the Official Window to Denmark and is powered by Oracle Technology
Oracle and our customers
SavingsImprove efficiency and reduce costs
Lithuanian Inter-Community Datawarehouse
• Consolidates data from 7 Government Institutions • All taxation related information• Analysis of macroeconomic measures • Harmonization of taxation in accordance to EU
requirements • Taxation fraud detection• Over 30 analytical DataMarts• Information exchange environment• Administrated by Lithuanian State Tax
Inspectorate
"Using Oracle 9i integrated platform as well as a number of unique data warehousing features allows to establish a foundation for tax administration process improvement "
Oracle Solution:Oracle9i DatabasePartitioning optionOracle Warehouse Builder
The project implemented in close co-operation with The project implemented in close co-operation with The Royal Danish Ministry of Taxation The Royal Danish Ministry of Taxation
under supervision ofunder supervision of Danish Central Customs and Taxation Administration Danish Central Customs and Taxation Administration
Statistics Bureau of the Slovak Republic
• Consistent data structure in a highly complex system
• Logical data security • Built in editing rules and checking procedures
that ensure that no false data is entered• Openess • Data warehousing
«Oracle enables us to handle complex data structures efficiently and to grow without changing systems in the future.»
Milutín Kristofic, Vice-President of the Statistical Office of the Slovak Republic
Oracle Solution:Oracle RDBMSOracle CDE ToolsOracle Case
Oracle enables us to handle complex data structures efficiently and to grow without changing systems in the futureOracle enables us to handle complex data structures efficiently and to grow without changing systems in the future
Oracle Technology is used to build and run the entire
Statistical Information System
UK National Health Service (NHS)
• Oracle software will process details of 1.2 million employees and will have approximately 20,000 concurrent HR and Payroll professionals accessing the system
• The selection was based on service delivery, commercial and contractual considerations
"The Oracle Human Resource Management System software means that our 29 different payroll and 38 different HR systems can be consolidated into one integrated HR and
Payroll system. This helps ensure that the people that need it have access to reliable, up to date information and complete visibility of resources across the whole of the NHS
Andrew Foster, director of Human Resources for the NHS
Oracle Solution:Oracle Internet PlatformOracle 9i +9iAS & RACOracle HRMSOracle PayrollOracle Training AdministrationOracle Tutor + OFAOracle CRM
The anticipated savings from the implementation can be channeled
into other areas of the NHS where it is most needed, such as patient care
State of Iceland, eGovernment
• Consolidated Information & Applications
• Cross Departments• 19,000 employees• Central Management – De-centralized
structure
“This IT investment provides the foundation for modern Iceland’s IT infrastructure and enables us to meet our citizens’ demands for improved public service.” - Gunnar Hall,
Director of the State Accounting Office in Iceland
Oracle Solution:Oracle Internet PlatformOracle 9iOracle 9iASOracle eBusiness Suite
... by the end of 2003, all of Iceland’s 540 public institutions offered Icelandic citizens
24 hour access to their services via the Internet....
NATO
• 700-plus users • NATO-wide Financial and
Procurement solution • Integrates budgeting, budget
execution, travel, treasury, disbursing, procurement and supply functionality
The implementation of the Oracle E-Business Suite will provide NATO with the mechanism by which we can meet these goals and will enable the development of more meaningful and timely
management information - NATO Programme Director, Mr David Oakley
Oracle Solution:Oracle RDBMSOracle PurchasingOracle FinancialsOracle WebEmployess
……together with Oracle we can ultimately provide a modern standardised system operating NATO-widetogether with Oracle we can ultimately provide a modern standardised system operating NATO-wide
Achilles Delivers 17% Savings to Customers Using Oracle Sourcing
"Oracle Sourcing is an excellent tool that supports the complete auction process and enables us to offer simple and effective auctions to a multitude of clients."
Oracle Solution:SourcingE-Business Suite Outsourcing
Oracle Outsourcing has enabled us to achieve market penetration Oracle Outsourcing has enabled us to achieve market penetration
for our product very quicklyfor our product very quickly
• Provide real-time, online auctions for utility, rail, and public sector companies
• Achieve rapid ROI on auction software • Generate substantial cost reductions on
goods and services for customers • Speed up the sourcing cycle • Outsource management of auction
software to reduce risk and operating costs
Oracle and our customers
Security & SafetyEnable public security, justice & safety
Hungarian Government
• 2,000 PCs – 35,000 Voting Centers & 5.6 M voting data sheets in less than 4 hours
• Clustering• Fault tolerant and Disaster Recovery
Management
The Hungarian Ministry of the Interior used Oracle9i Real Application Clusters, to power its vote tabulating system used in the recent 2002 elections in Hungary to help ensure secure and reliable processing of large volumes of data , Bahrain Ministry of Finance
and National Economy
Oracle Solution:Oracle Internet PlatformOracle 9iOracle 9iASOracle 9i RAC
The first application of clustering technology by the Central Data Processing,
Registration and Election of the Hungarian Ministry of the Interior
Ministry of Defence, UK
• Provides a single, centralized, universally accessible repository of information Defence-wide
• Delivers standard applications that ADMIS can customize quickly and cost-effectively to meet specific requirements
• Provides regular technology upgrades and migration to Web deployment
"Oracle's expertise in defense development systems and the excellent support we receive contributes to the success of the ADMIS program." -- Colonel Mike Manson,
Program Manager, Ministry of Defence
Oracle Solution:Discoverer Desktop Edition Oracle Database Enterprise Edition Oracle9i Developer Suite Oracle Express Analyzer Oracle9i Designer Oracle9i Forms
"We decided to upgrade the database and use Oracle's business intelligence
and application development tools in place of our existing ones,"
Bavarian Police, Germany
• State-wide integration across the corporate network providing universal access to current and legacy data
• Dentralized repository • Fully scalable • Secure environment as required by a
government agency
"Deployment of the Oracle9i Database has been key to the successful implementation of our infrastructure program" - Reinhard Riedel, Executive of the IuK, Department of the
Bavarian Landeskriminalamt
Oracle Solution:Oracle RDBMSOracle 9iAS
Migration from Informix to the Oracle9i Database for deployment Migration from Informix to the Oracle9i Database for deployment
of the new strategic database management systemof the new strategic database management system
The Dutch police force
• 20% more time for officers in the field• Real-time access to databases• Out-of-the box support for next
generation location-based services• Reduced paper costs
"Oracle9i Application Server Wireless and Oracle Spatial are a winning combination when it comes to enablingwireless and location-based services." — Euro Beinat, CEO
Geodan Mobile Solutions
Oracle Solution:Oracle9iAS WirelessOracle9i DatabaseOracle9i Spatial
Giving officers instant information would empower them in fighting crime and Giving officers instant information would empower them in fighting crime and
provide better information and service to citizensprovide better information and service to citizens
eGovernmnet Evolution
1st WaveService FocusPortalsSelf ServiceInternet focusTechnology IslandsSilo Solutions
2nd WaveCost FocusEfficiencyProcessRed Tape reductionMulti-channelShared TechnologyIntegrated Solutions
3rd WaveValue for MoneyHolisticGlobalTrans-nationalPPPShared SolutionsNew Services
30-Jun-042004
“The Government Is Often Like a Restaurant That Closes at Lunch
and Dinner Time.”
Bob Woods US Government Executive
The Government - a valid Perception?
30-Jun-042004
“Current E-Government is like a 24x7 opened restaurant where the kitchen is only opened at Lunch
and Dinner time.”Jens Mortensen Vice President, Public Sector, EMEA Oracle
The Government - a valid Perception?
A Few of Oracle’s Government Customers
Polizei Bayern
Oracle African Public Sector Customers
Senelec - Senegal Oracle Financials, logistics and human resources
CNSS – Burkina Faso Oracle General Ledger
Energie du Mali Oracle Financials, Logistics and Financial Analyzer
Sonabel - Burkina Faso Oracle Financials and Logistics
Government of Uganda Treasury Solution for Government - Oracle Public Sector Financials
Central Bank of Nigeria (CBN) Oracle E-Business Suite, HRMS, Business Intelligence, Oracle Balanced Scorecard
Ministry of Finance Mauritius Oracle Financials
Ministry of Higher Education, Science and Technology, Mozambique
Lagos State, Nigeria Oracle Financials, HRMS
Central Bank of Nigeria Treasury Solution for Government - Oracle Public Sector Financials
Government of Botswana - Oracle Financials implementation for the Ministry of Finance
Senelec - Senegal Oracle Financials, logistics and human resources
CNSS – Burkina Faso Oracle General Ledger
Energie du Mali Oracle Financials, Logistics and Financial Analyzer
Sonabel - Burkina Faso Oracle Financials and Logistics
Government of Uganda Treasury Solution for Government - Oracle Public Sector Financials
Central Bank of Nigeria (CBN) Oracle E-Business Suite, HRMS, Business Intelligence, Oracle Balanced Scorecard
Ministry of Finance Mauritius Oracle Financials
Ministry of Higher Education, Science and Technology, Mozambique
Lagos State, Nigeria Oracle Financials, HRMS
Central Bank of Nigeria Treasury Solution for Government - Oracle Public Sector Financials
Government of Botswana - Oracle Financials implementation for the Ministry of Finance
Oracle EBS Africa CustomersAir Mauritius ERP - a key business driver, upgrade of Oracle Applications environment to R11i
Wataniya Oracle Financials implemented after three months
Managem Morocco Mining company in North Africa Oracle Project Accounting and Oracle Financials implementation
Bank of Uganda took four months to implement inventory, purchasing, order entry
Ministry of Finance, Mauritius reduced time with Oracle E-Business Suite including Financials, HRMS, and CRM
Government of Botswana Accounting and Budgeting System Project, and Government Payroll, Pensions and Passages Project
Lagos State Oracle Financials, HRMS controlled costs, increased its operational efficiency, empowered its workforce
Air Mauritius ERP - a key business driver, upgrade of Oracle Applications environment to R11i
Wataniya Oracle Financials implemented after three months
Managem Morocco Mining company in North Africa Oracle Project Accounting and Oracle Financials implementation
Bank of Uganda took four months to implement inventory, purchasing, order entry
Ministry of Finance, Mauritius reduced time with Oracle E-Business Suite including Financials, HRMS, and CRM
Government of Botswana Accounting and Budgeting System Project, and Government Payroll, Pensions and Passages Project
Lagos State Oracle Financials, HRMS controlled costs, increased its operational efficiency, empowered its workforce
Oracle & Governments
• Project Oracle, 1977• CIA, Langley
• Customer No. 1
• 3 of First 5 Customers Were US Federal Government / Dod
Intelligence
• Longest Running Relationship With Government of Any
Software Vendor
• Public Sector Customers in all 50 United States & all 25 EU
Country Members
Oracle & Governments
• Oracle’s Business was Established in Government
• Dedicated Development Organization in UK & US
• Over 1,000 Professionals (Significant % with Clearance)
• Oracle is used by 70+% of the European Governments
• Since 1996, Oracle Federal Financials has been selected twice as much than any other vendor
• Global Support for Oracle Public Sector Solutions (DoD, State Dept., NATO)
• Public Sector is Oracle’s biggest industry in EMEA
Oracle Applications are used in All G7 Industrialized Nations
• Canada• France• Germany• Japan• Italy• United Kingdom• United States
Oracle Applications are used in 20 of the 26 NATO Countries
•Belgium•Bulgaria•Canada•Czech Republic•Denmark•France•Germany•Hungary•Iceland•Italy
•Luxembourg•Netherlands•Norway•Poland•Portugal•Romania•Spain•Turkey•United Kingdom•United States
Oracle Applications are used in17 of the 25 European Union Member Nations
•Austria•Belgium•Czech Republic•Denmark•Finland•France•Germany•Hungary•Ireland
•Italy•Luxembourg•Netherlands•Poland•Portugal•Spain•Sweden•United Kingdom
… and by EU itself!
30-Jun-042004
Government Training Initiative• Objective:
• Cover the resource Gap on Technology market locally & internationally
• Program:• Oracle Technology Diploma program 3-9Months• Accredited and by Oracle Corp • Workshops, OJT, e-Learning & career training services for Partners
Education/Government Institution & Society Benefits:– Create more Jobs = Help solve Unemployment
– Increase Service export out of Nigeria
– Could be Funded by USAID, WB or EU (successful examples in Africa) Benefits:
– Create Jobs at low Cost (expected 70% will be hired immediately)– Improve the IT industry