Oracle Policy Automation · Automate lifecycle of end-to-end integration credentials 22 18A Manage API clients via REST API • Hub REST API now supports three user types: • Regular

Copyright © 2018 Oracle and/or its affiliates. All rights reserved.

Oracle Policy AutomationThe modern enterprise advice platform

Release 18A features and benefits(February 2018)

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Program agenda

Overview of Oracle Policy Automation

New features in 18A release

For more information

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Program agenda




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Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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Copyright © 2018 Oracle and/or its affiliates. All rights reserved. 5

Government Policies

Regulations

ProductDecisions and

Eligibility Rules

Organizational Best Practices

Serviceand Advice Rules

Legislation

Modern service delivery requires many types of policies


Customers expect simple, accurate and personalized advice

Copyright © 2018, Oracle and/or its affiliates. All rights reserved.

Smarter Advice

Personalized Seamless Immediate


Personalized experiences

that directly answer the customer’s

question


With Policy Automation you can

Tailor customer experiences with contextualized, personalized immediate advice

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Seamless advice

across every channel

across your organization


Deploy the same advice through any channel

Seamlessly connect to existing applications

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Immediate

responses to customer enquiries, changing business requirements and

regulators


Empower business users to write rules

Instantly explain every decision

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On-premises applications

Interviews

Connectors

Oracle Policy Automation overview

Other cloud applications

Mobile

Modeling

Oracle Policy Automation Cloud Service

Analytics

APIs


Cross ChannelContact Center

KnowledgeManagement

Web CustomerService

PolicyAutomation

Service Cloud Platform

Field ServiceManagement


Oracle CXComplete customer experience platform

Oracle Marketing

Integrated Customer Experience Foundation

Social Network Mobile Integrations

Oracle Sales

Oracle CPQ

Oracle Commerce

Oracle Service

Oracle Social

Analytic KPIs & Dashboards

Predictive Analytics


Program Agenda




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Enhancements


Populate lists from rulesSimplify screen authoring when using constant values in rules

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18A

Populate lists from rules

• Speed up screen authoring

• Automatically extract choices from Word and Excel rule documents

• Easily refresh if terminology changes

Using the interview

Rule document

Screen design


Be warned about use of old API versionsEnsure integrations stay up to date with supported Determinations APIs

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18A

Stay up to date with API versions

• API versions are removed 3 years after newer version is first available

• Warnings are shown for each deployment where a soon to be obsolete API version has been used in the past 30 days

• Details shown in Hub show which in-use API versions are due for removal within the next 6 months


Manage API clients programmaticallyAutomate lifecycle of end-to-end integration credentials

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18A

Manage API clients via REST API

• Hub REST API now supports three user types:

• Regular users

• Local API client users

• IDCS API clients users

• All user operations (create, view, update, delete) can be performed on both API client user types


More coming…

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18A

• Some things we planned for 18A didn’t quite make it in time

• The OPA team is also working on several longer term feature investments

• Although 18A is a small release, watch this space for more soon!


Program Agenda




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Where to get more information

Oracle Policy Automation

Overview on Oracle Technology Network

Documentation Library (latest version)

Community Forum

Oracle Service Cloud

Overview at oracle.com

User Guide

Community Forum

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http://www.oracle.com/technetwork/apps-tech/policy-automation/overview/index.html

http://documentation.custhelp.com/euf/assets/devdocs/unversioned/PolicyAutomation/en/Default.htm

https://forums.oracle.com/forums/forum.jspa?forumID=828

https://cloud.oracle.com/service-cloud

https://docs.oracle.com/cloud/latest/servicecs_gs/FAMUG

http://communities.rightnow.com/groups/eedd6685ae/summary

https://twitter.com/OracleOPA

https://www.facebook.com/OracleServCloud/

http://www.linkedin.com/groups/Oracle-Policy-Automation-3431282/about

http://www.youtube.com/user/OraclePAVideos

https://blogs.oracle.com/opa

https://forums.oracle.com/forums/forum.jspa?forumID=828


Safe Harbor Statement

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Oracle Policy Automation · Automate lifecycle of end-to-end integration credentials 22 18A Manage API clients via REST API • Hub REST API now supports three user types: • Regular

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