Oracle meta solv solution(mss)

Oracle MetaSolv Solution(MSS)

Introduction Recognized leader in service fulfillment

operations support system (OSS) solutions for next-generation communications service providers.

Provides network service providers with an integrated solution that includes ordering, workflow, inventory management and trouble management capabilities.

Overview of MSS

Customer Care Provides Current and Historical view of Customer details

including Order Status, Services and Troubles. A commercial CRM can also be integrated.

Trouble Management Is an optional component in which trouble tickets may

be created and their full lifecycle tracked to closure. Pre-integrated with customer and inventory data, it is

interoperable with fault & other ticket management systems.

Network Design It supports several levels of inventory information

Geographical, Physical, Logical and Service inventory.

Supports equipment management by reporting of key logical resources such as IP addresses, Telephone Numbers, etc.

Service Provisioning Supports a graphical design and assign process

including arbitrarily complex network designs. It provides intelligent path analysis to determine the

available paths across the network with minimal setup.

Work Management Defines, tracks and streamlines all the tasks in the service

or network provisioning process. It enables the design of customized provisioning plans. Provisioning plan organize and manage the flow of tasks.

Data Management The common data repository of all information being

managed by the applications. Supports the logical partitioning of inventory data

based on customizable criteria.

Order Management Provides a product catalog with product classifications

and flexible definitions supporting unique ordering data requirements.

The product catalog is a set of information about individual models. Models are specific versions or various configurations of an asset.

Customer / retail ordering via the Product Service Request (PSR) to enable ordering of a wide variety of services across current and next-gen technologies.

Order Management Regulated ordering using Access Service Request and

 Local Service Request. Access Service Request(ASR) is a request that you use to

initiate or change access services. ASRs are submitted by a customer to a provider.

Local Service Request (LSR) is a form used to order Local Service and contains administrative information, service details for requesting, changing or removing products and services.

 Internal / engineering work orders for network build out – through the Internal Service Request (ISR) and Engineering Work Order (EWO)

 Work Orders system is specifically designed to handle small, short-term tasks that might be a part of a major project.

Integration with Complementary Applications

Oracle Communications OSM OSM receives and decomposes the customer sales order

(from CRM) and orchestrates its service fulfillment into MSS using the PSR API maintaining full visibility & status aggregation over entire order lifecycle.

Oracle Communications ASAP & IPSA

To enable the activation of network, IT applications and services.

This integration enables streamlined / automated activation to complete the Order to Activate process.

Oracle Communications Network Integrity

Network Integrity increases the accuracy of the MSS inventory data.

Oracle Communications Network Intelligence

Extracts network configuration and capacity utilization data from MSS

Provides end-to-end visualization of network capacity utilization together with sophisticated network analytics.

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