Digital Assistant Oracle Digital Assistant for Customer Service Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging.* Conversational AI for your business One digital assistant for multiple applications Understands app speci�c terms Bot-initiated conversations based on context AI-powered natural language processing Multilingual support Analytics to provide insights Copyright © 2020, Oracle and/or its a�liates. All rights reserved. *Gartner: Top CX Trends for CIOs to Watch, February 27, 2020 Learn more at oracle.com/da Live agent Customers Import your existing FAQ Built in analytics provide insights Guided learning to optimize results Live agent interaction Routed to agent with conversation history Digital Assistant Automate and scale responses Request to speak to an agent 0 100 200 300 400 500 600