1 <Insert Picture Here> My Oracle Support: configuration manager Helmut Weymann [email protected]2 Agenda • What is the My Oracle Support Configuration Manager ? • What Data is collected by configuration manager? • Review the benefits,features and functionality • Interface overview and demonstration • Making My Oracle Support Work for you
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Oracle Configuration Manager - DOAG Deutsche ORACLE ... Rhein... · My Oracle Support: configuration manager ... R2 and 11g) 4 Configuration Manager ... system configurations on machines
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A Support capability that automates configuration information exchange between Oracle and our customers enabling faster resolution and proactive detection of issues that our customers might encounter. My Oracle Support utilizes core configuration management capabilities available from Oracle Enterprise Manager and provides:
• The ability to define configurations and organize projects
• A view of System details and changes
• Create, track, and status Service Requests
• Advanced Knowledge Management capabilities
• Proactive problem avoidance with HealthChecks
• Proactive Product and Security Alerts
• Service Request Priority Handling (Pilot Program Database 10g R1, R2 and 11g)
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Configuration ManagerWhat Data is Collected?
• Captures information about:
• Host
• Oracle Software and Patches
• E-Business Suite Patches
• Database and iAS Patches
• Third party software inventory
• Access to this data is limited by:
• Hardware
• System Software
• Oracle Product Information
• Collected data does not include:
• Business Transactions
• Passwords
• Control Sensitive Information
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Configuration ManagerThe Four C’s
• Configuration Collector (at Customer)
• Collector deployed into each Oracle Home
• Allows configuration information to be collected and uploaded directly from the customer site
• Collector can be set to auto-update, minimizing customer maintenance
• Uploads initiated by collector over a secure pipe
• Centralized repository (at Oracle)
• Contains the customer configuration information
• Can be leveraged to provide:
• Health checks
• Patch advice
• Inventory and usage
• Content Server (at Oracle)
• Acts as publisher of revised configuration collector content for download by the collector.
• Connection with My Oracle Support (at Oracle)
• Allow customers to log SRs referencing the uploads configurations
• Allow customers to view their configuration details
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Configuration Manager: The Big Picture
Support
Customer Site
< Bac k Ne x t > Ca nce l
Or a cle Suppo rt Li ve L in k ™
Or a cle L iv e Lin k h e lps O ra cle p ro vid e yo u tim e ly and
fo cu se d Suppo rt .
A sm a ll am oun t o f inf orm at io n a bo u t y ou r e n vi ro nm en t is
sen t to O r ac le suppo rt to b e tte r h and le yo u r re que st s.
To see a n e xam p le o f t h e in fo rma tio n , se lect th i s l in k .
Orac le L iv e L ink ™Ora cle L ive L ink ™
Ena b le O r ac le Li v e L in k
D isab le O ra cle Li ve L in kSimple install/command UI
Knowledge
Management
HTTPS
ProxyServer
My Oracle Support
Interface
System View
Oracle CCR
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Client-Side Architecture
Customer
Configuration
Repository
Content
Servers
Scheduler
Collector
Host
Collection
Database
Collection
3rd Party
Collection
PL/SQL
Collector
Config
Data
Oracle
Config Data
Software
Updates
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Collection Cycle*
1. Launch collector
2. Check for update
3. Discover,collect
4. Upload to Oracle
*On demand or scheduled
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Configurations
Date Security and Privacy
• Customers see the same data as Oracle
• Primary access is by Oracle Product Support
• Data is used by Product Support to improve the customer level of
service
• Data collected is hardware, system software, and Oracle product
information
• Data does not include business transactions, passwords, or control
sensitive information
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Disconnected Mode Collection
One Collector…Two Collection Modes…Same My Oracle Support
with configuration management capability
Customers have choice of collection mode
• Use same configuration manager collector in Disconnected Mode to create system configurations on machines not connected to internet.
• Systems (configurations) created in Disconnected Mode are the same content as ones created in connected mode.
• My Oracle Support viewing and usage of systems (configurations) is same in both collection modes.
What’s Different ?
• Configuration management and RDA integration provides mechanism for uploading both diagnostic and configuration information as attachment to an SR
• Customer transports disconnected mode collections to a machine that is connected to the internet and attaches disconnected mode collections to an SR – similar user experience to attaching RDA output to an SR
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Collection and Distribution Utilities • Harvester – EM Grid control for Configuration Collection
• Mechanism for collecting System Configuration Data
• Eliminates the need to install a second collection mechanism on their Servers
• For addition information see Note 848962.1
• Oracle Support Hub – Single point for uploading configuration data
• Makes it easier for the configuration collections to be passed up to CCR
• Allows many OCM instances to upload data via a single internal point
• For more information view Note 791357.1 (Companion Distribution Guide)
• Mass Deployment Tool – Single Point distribution tool
• Allows for the installation of Configuration Manager software to multiple homes from a single point
• For more information view Note 791357.1 (Companion Distribution Guide)
• To start using the Oracle Support Hub and the Mass Deployment Tool
• Download it from the Collectors tab in My Oracle Support
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What is a System?
Systems are named collections of hardware, software, and operating system running on a machine
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My Oracle Support Configuration Manager:What and Why?
• Objective:
• Using configuration information to present “What do I need to know, and what do I need to do?”
• Provides:
• User Personalization
• Based on preferences, behavior, history, interests, and role
• Enables customized recommendations
• System Configuration Personalization
• Based on the environment, configuration and change history
• Ability to convey what is used
• Enables problem prevention and knowledge matching