Oracle

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Reducing Total Cost of Ownership through Shared Services

Philip Wamugi, Technology Account Manager Public Sector

Introduction

• Philip Wamugi Technology PS• Caroline Wekesa Applications PS• Mary Muthumbi Applications PS• Michael Muite Technology Consultant PS• Aadil TharaniMFI• Prodipto Das MFI

Agenda

• Foundation• Oracle’s Best Practice• Flexible Infrastructures• Standards• Shared Services References

What is your Foundation for Execution your Shared Services Strategy?

• Do different parts of the organisation give different answers to the same questions?• Is meeting a new regulatory or reporting requirement

a major effort?• Are there different business processes completing the

same activity across the organisation?• Is IT constantly seen as a bottleneck?• Is every new initiative like starting from scratch?

Oracle’s Best Practice: “Think Big, Start Small”

• Think Big– Understand which processes are core to your operation

and hence should be performed with minimum effort.– Vision out and determine that these processes are likely to

remain core to your operation.– Capture the Reference Architecture required to facilitate

these automated processes.• Start Small……But Where – Establish today’s business priorities and identify what

processes or building blocks can be harvested to build out against the reference architecture.

Flexible Infrastructures

• Flexibility– structures based around re-usable services rather than

applications

• Independence– open and independent platforms

• Future-proof– standards based solutions allow interoperability and prevents

vendor lock-in

• Scaleable, Robust & Secure– solutions needed to scale as communities grow and provide

government standard security.

Standards

• Standards are essential to shared services between government departments• Standards are essential for interoperability between

different IT vendors• Open Standards

Shared Services Examples

• Single Citizen Interface & Joined-up Back Office• Federated Portals• Call Centre consolidation• Back Office Transformation

Back Office Transformation – Norway: Justice Sector

• Opportunity & Challenges:– The Justice Sector is adding a lot of new departments and the size of bureaucracy

is increasing. They were looking for a solution/architecture to handle this growth effective & to make business processes more efficient,

– The new architecture has to support as well internal organization as external entities

– Large modernization program underway focusing on choosing a middleware platform to accommodate business goals outlined above.

• Solution:– New technology infrastructure base on Oracle Application Server, Oracle SOA

Suite, Oracle Portal and Oracle Database

• Results:– New application infrastructure for one of the largest public sector organizations in

Norway with 18.000+ employees, 27 police districts, the courts, and criminal care– new application infrastructure and architecture for the entire Justice and Police

Sector in Norway

Back Office Transformation – Germany: Finance Ministry of Schleswig-Holstein

• Opportunity & Challenges:– Modernization of 20 yrs old tax calculation apps– Need for new solution architecture utilizing web technologies incl. coupling and

replacing legacy apps– Significant budget restrictions– Solution development in cooperation with other states in Germany to share

development costs & risks

• Solution:– The tax calculation apps are a set of J2EE applications based on Oracle

Application Server Enterprise Edition, Oracle SOA Suite, Service Registry, Oracle Enterprise Service Bus

• Results:– Solutions used by 4.500 employees of the ministry– Pre-requisition to offer online tax services to citizen