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Managing Change in a Rapidly Changing World
SIFM Conference 2019
September 16, 2019
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With You Today
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Principal, Business Change EnablementT: 215.531.8783E: [email protected]
Joy TaylorPrincipal, Business Change EnablementT: 215.701.8899E: [email protected]
Jennifer Morelli
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You Are Not Alone
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44% of strategic
initiatives fail to meet their goals1
$122MIs wasted for every $1B invested in the US due to
lacking project performance2
51% of strategic initatives fail due to leadership buy-in and support 3
Source: 1. [2014] PMI. Enabling Org. change through strategic initiatives2. [2016] PMI. The high cost of low performance3. [2013] The Economist. Why good strategies fail
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Trends
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Moving to the CloudA complete change of mindset
BlockchainConfusion and fear
Managing talent with robotics and artificial intelligenceFear and fear
Modern and faster product developmentRegulatory big brother, speed to market
Merger & AcquisitionPost deal integration focus
Regulatory ChangesCompliance and responsiveness
Cyber RiskGlobal oversight and growth potential
Two Truths and a Lie…Game time!
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Two Truths and a Lie…
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Merger & Acquisition
Story #1
System Implementation
Story #2
Cyber Risk
Story #3
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Two Truths and a Lie…
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Merger & Acquisition
Story #1
System Implementation
Story #2
Cyber Risk
Story #3
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© 2019 Grant Thornton LLP | All rights reserved | U.S. member firm of Grant Thornton International Ltd
Grant Thornton: Who We AreGrant Thornton LLP is the U.S. member firm of Grant Thornton International (GTIL), a leading global organization of member firms providing audit, tax and advisory services for more than 90 years.
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Thriving since 1924, our U.S. firm serves the companies of tomorrow, the ones that require nimble partners who deliver at the pace of growth and change. • 42% Fortune 100 companies served• 36% Fortune 500 companies served• 35% Fortune 1000 companies
served• Top 5 auditor of Russell 2000
companies• 20% revenue growth with Russell
2000 clients• 23% average relationship size
growth with Russell 2000• Top 5 firm for IPOs (2010 – present)
Services U.S. Clients Scope
58offices
$1.87bnin revenue (5% growth over prior year)
8,556people, including 623 partners
Domestic
135+countries and growing
745offices and growing
52,500+people and growing
Global
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Business Change Enablement (BCE)
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• Process mapping / BPR• Six sigma / Lean process• BPM tools implementation• “Ways of Working” (WOW’s) &
engagement• COE / COP
Business Process
• Executive alignment• Change management• Communications• Organizational readiness• Education and training• Business case development
Change Management & Communication
• Program leadership• Portfolio rationalization• Project management• Project jump start• Quality assurance• Governance structures• KPI identification
Program Excellence
• Life Sciences / Healthcare
• Financial Services• Higher Education
• Cloud ERP Implementation• Merger Integration /
Divestiture• Business Process &
Outsourcing
• Supply Chain• Human Capital Management• Finance
Focus Industries Solution Partnerships Process Domain Partnerships
Visioning and Alignment
Enablement and GovernanceExecution AdoptionValue Realization
Change Management
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Change Management
The process, tools and techniques to manage the people side of change to achieve a required business outcome.
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An Analogy
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Grant Thornton's OCM Framework
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Our framework offers a full suite of services that can be tailored to fit your needs. By collaborating with you, we will determine the right mix and depth of activities to best serve you.
Enable – Create awareness, understanding and ultimately acceptance
Adopt – Actively engage stakeholders and create an environment to drive the commitment necessary to change
Sustain – Institutionalize change by reinforcing through measurement and feedback that rewards behavior and confirms adoption
Program Management
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Program Management
Program management is the organized supervision of different, but related
projects. Grouping these projects together ensures alignment and shared outcomes
for the whole "program".
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Initiative Leadership
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Our Portfolio, Program and Project Execution (P3) resources partner with our clients to provide structured governanceand program / project leadership leveraging our in-depth knowledge and experience along with a third party perspective to influence the decisions you need to make.
Establish the right resource and accountability structure to support execution and benefits realization
Outline and reinforce a continuous set of interrelated processes that support decision making and balancing related to the content of the portfolio/program/project
Optimize the utilization of resources among projects and reduce constraints to increase performance
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Example #1 Example #2
It's Not One Size Fits All
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Exec. SMEsExec. Committee
Sponsor
ePMO
Programs
COE
etc…
Projects
Projects
Stru
ctur
e
ePMO
GT ePMO, program or project leaderGT OCM leaderKEY:
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Why do it?A holistic approach to change management and project management increases speed to adoption, value realization and minimizes disruption.
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Integration allows for focus towards a singular objective, improving the
performance of the organization by
successfully implementing a change
that delivers the intended results and
outcomes.
Shared Objective
Integration offers opportunity to mitigate
risks, address anticipated obstacles and build commitment for
change.
Coordination
Technical and people integration allow
employees to embrace the change and
produce the right outcomes for the project.
Sequencing & Alignment
Integration improves the flow of information as
well as the accuracy and efficiency of messages.
Exchange of Information
Touchdown!
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Contact Us to Help You Prepare for Success
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Principal, Business Change EnablementT: 215.531.8783E: [email protected]
Joy TaylorPrincipal, Business Change EnablementT: 215.701.8899E: [email protected]
Jennifer Morelli