Optimize your PeopleSoft 9.2 Investment with a Competency Center Prepared by: Name Mike Castronovo Title: President Company: AMCP What is a Competency Center Transformative Features of PeopleSoft 9.2 / People Tools 8.5x and their impacts on your Competencies Positioning and Starting a Competency Center Session ID#:2015PSFT-100750 [email protected]
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Optimize your PeopleSoft 9.2 Investment with a Competency Center
Prepared by:
Name Mike Castronovo
Title: President
Company: AMCP
What is a Competency Center
Transformative Features of PeopleSoft 9.2 / People Tools 8.5x and their
Competency CentersA Competency Center is the point of focus for the organizational integration of PeopleSoft into the operations of your business. Competency Centers are custom designed to meet your needs.
2.1.1 Capture and Transmission of Institutional Knowledge
Structured Based Knowledge
▪ Polices
▪ Procedures
▪ Processes
▪ Business rules
▪ Lessons Learned
▪ Domain / Institutional Knowledge
▪ Terms
▪ Various Documents such as specs, etc..
2.1.2 Competency Based Training and Knowledge Transfer
■ Define what competencies are needed for each job or role
■ Identify competency gaps in your organization
■ Develop a plan to resolve gaps
■ Execute and Repeat
Competencies are the skills, processes, and procedures that a person needs to do their jobs.
2.2 Business Process Management
■ Gartner says -"BPM is a management practice that provides for governance of a
business's process environment toward the goal of improving agility and
operational performance. BPM is a structured approach employing methods,
policies, metrics, management practices, and software tools to manage and
continuously optimize an organization's activities and processes."
Which Means
■ From People Driven to Process driven activities
■ The goal is to change the business from using a localized, departmental
approach to that of managing the business processes. Repeatable, predictable
outcomes
■ In Short - each stakeholder has their own process steps that
intersect with other stakeholders.
Business Process Management
Rummler & Brache (1995)[7] use a definition that clearly encompasses a focus
on the organization’s external customers, when stating that
”a business process is a series of steps designed to produce a product or
service. Most processes (...) are cross-functional, spanning the ‘white space’
between the boxes on the organization chart. Some processes result in a
product or service that is received by an organization's external customer.
We call these primary processes. Other processes produce products that are
invisible to the external customer but essential to the effective management of
A business process stream is a series of related business process steps that contain both customer and administrative processes
Risk and Control / Compliance Processes
■ Requires a framework covering the areas of business process controls,
application security, program interface, conversion, technology infrastructures,
and project management.
COBIT1 Framework - is often a combination of centralized accounting controls
and decentralized operational controls.
Sarbanes Oxley - conflicts of interest
In the e-enabled ERP environment, control solutions for risk associated with e-
business must be developed. The traditional control framework must be extended
to include identity management, content quality, privacy, collaborative commerce, and integrity
Business Process Management
The Financials Audit Framework (audit logging) provides efficient tracking of transaction processing that results in enhanced visibility and detailed audit trails. The framework is a centralized structure that allows you to identify the statuses of transactions to be tracked, including online views to search the audit log results by source, transaction and user. You can also archive and purge the audit logs.
■ Identify / Map / Design Business Processes and Chain of Custody
■ Determine Upstream / Downstream impacts and Master Data
Element Governance
■ Review Industry Benchmarks
■ Develop Key Performance Indictors / Control points
■ Develop Roles and Responsibilities
■ Determine Issue Resolution Methods, (Root Cause Analysis / Fix
data at source)
Business Process Management
Some Steps to Define your Business Processes / Governance
3. Strategic Planning and Change Management Stakeholder Alignment, Communications, and Risk management
▪ Define Stakeholder and Customer Segmentation – do
you know your customers, and what they need?
▪ Review Organizational Structure – broke structure means
broke people
▪ Identify and Develop Strategy for High Risk
Communication Areas – we don’t talk to them
▪ Develop User Groups - representation of the people
Scorecards/KPI’s – the goal is communicating the risks
and expectations and results
AMCP Strategies for Sustainability
PeopleSoft sustainability is more than just having PeopleSoft expertise.
It is a ongoing relationship with you and your customers and stakeholders to ensure that the PeopleSoft technology and related ecosystems is applied and managed in a manor that meets your needs for both today and tomorrow, integrating seamlessly into your business operations.
5. Sustainability
■ Alignment Diagnostics
■ Life Cycle Analysis / Portfolio
Analysis – (Future Proofing)
■ Strategic Planning and Roadmap
Development
■ Best Practice Reviews
■ Audit and Health Checks
■ Does our software match our
business processes and
requirements
■ Are we making the right
investments and are they
aligned with our strategy
■ Has our system become out
of alignment. are we still
meeting our customer needs
■ Where can we optimize
■ Are we in compliance
■ Can we change as needed
■ Do we have the right people
with the right skills
The ability to meet the ever-changing needs and
requirements of your customers and stakeholders
Sustainable Solutions
Points of Alignment
Purpose – Purpose, Policy Objectives / ROI – Does what your
systems currently have match what you need.
People – What People with what body of competencies (Skills,
knowledge, and experience) do I need to make this happen. Do
we have the skills we need
Process - What processes do I need them to execute, and how
can I measure and monitor them. - How can we optimize ROI
throughout the whole lifecycle
When these points are not aligned the result can be a catastrophic system failure resulting in very high cost asset remediation, when they are aligned, sustainability is the outcome and much lower overall lifecycle cost for the PeopleSoft ecosystem.
CheckpointsBefore a Major Upgrade or New Installation, or major system enhancement or reengineering effortAfter a Major Upgrade or New Installation, or major system enhancement or reengineering effortWhen looking to get more out of your PeopleSoft System, whether a better ROI, increase customer satisfaction, or to enable the support team to be more productive
If issues are not addressed before a major upgrade, it is likely that the upgrade will reinforce the issues rather than
resolve them.
Lifecycle Planning – Sustainability
Lifecycle Analysis
Lessons Learned
Future Planning / ROI
Waste Removal /
Performance
Build / Implement
Strategic Planning Programs
and Budgets
Analysis
Resourcing/ Finance
Operations / Maintenance
CompetenceCompliance
Agility
Future Proofing Future proofing is not just about prolonging an asset’s effective life: it implies an ongoing audit of the nature and function of the asset as measured against the Triple Bottom Line as being the best means of keeping pace with customer expectations, and even unmet needs. Future proofing sets outs a plan for sustained investment that guarantees the high performance level of the asset, even as expectations of what asset performance actually means change.
2. Impact of PeopleSoft 9.2 / People Tools 8.5x
■ Transformative Features
▪ Selective Adaptation
– No longer jump from release to release, its no longer about
upgrading to upgrade…/ compliance – customers expect changes
sooner and with less pain
• PT 8.54x - Cloud Enabled ( such as multi-tenant, SAAS,
etc..).
▪ New Business Process and Governance Tools (work
center, activity guide etc…)
▪ 1500 new features, and growing – Remove Customizations
▪ All means ….New Competencies needed – (bp, procedure,
and person)
Selective Adaptation – Support for an Agile Business Model
Things to Consider
▪ Cost
▪ Customer Satisfaction
▪ Competencies (Polices,
Procedures, People)
▪ Social Returns
▪ Environmental Returns
PT 8.54 - Cloud Enabled – (Sass, Pass, Iass)
Cloud Hybrid Onsite
http://www.interoute.com/what-paas
SaaS applications are designed for end-users,
delivered over the web
PaaS is the set of tools and services designed to
make coding and deploying those applications
quick and efficient
IaaS is the hardware and software that powers it
all – servers, storage, networks, operating systems