Decisions and actions required to advance ERP system adoption at Zambeef Products PLC through the product selection and system implementation stages Brian Katjaerua13375199 [email protected]+264 81 306 4754 Mark Labuschagne 16469674 [email protected]+27 83 400 0958 Amos Mboweni 16388712 [email protected]+27 82 454 4458 Murray Moore 16469712 [email protected]+26 0977 999003 Anthony Struik 16403150 [email protected]+26 0966 804784 Graeme Venables16399102 [email protected]+27 83 644 6023 Operations & Information System Management MBA Modular 2010 E2 – Group 7
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Decisions and actions required to advance ERP system adoption at Zambeef Products PLC through the
product selection and system implementation stages
WHY?• Zambeef Products PLC – dominant agro-processing company• adds value to all common protein and carbohydrate sources• broadly diversified national footprint + Nigeria & Ghana • website paints a picture of structured corporate efficiency
• but “Heuston – ggggggrrrrhh – we have a problem”…
• company needs an ERP system but it does not know the decisions and actions required to successfully implement one
• hostage to a dysfunctional, disparate information system• sub-division specific, non-integrated information ‘silos’
WHAT?• What is an ERP system?• enterprise-wide set of management tools• balances supply & demand• links customers & suppliers• employs proven business processes• provides integration among sales, marketing,
• enables better decision making, customer service & productivity at lower cost (Wallace & Kremzar 2001)
HOW?• ERP adoption comprises 3 phases:
Product Selection System Implementation System Management
• STAGE 1: PRODUCT SELECTION• function of vendor support, functionality, cost of ownership,
testimonials
• Vendor and Product Competency• must provide a ‘rock solid’, ‘future proof’ strategy which
delivers relevant technology, functionality, value and competitive advantage
• must accommodate market & training needs, change management and scalability.
HOW (II)?• Backup not found: (A)bort (R)etry (P)anic... Hit any user to continue
• STAGE 2: SYSTEM IMPLEMENTATION• Two important concepts associated with ERP implementation
• CRITICAL SUCCESS FACTORS• factors identified as critical to successful implementation - 10• business plan/ERP integration – aligned, goals/focus/scope – clear• vendor package – suited, project manager – dedicated & competent• training – quality & quantity, ERP consultants – guidance• project champion – committed, change management program,• top management support - engaged, steering committee - involved• these CSF’s must be assessed context-specifically – are they important
in the Zambeef context?
HOW (II)?• SUCCESS CRITERIA• CSF’s must be judged according to a set of success criteria• “Project success has long been considered the ability to fall within
time, cost and quality constraints” (Lavagnon 2009)• researchers added a 4th - client/user/stakeholder satisfaction• cost & time are quantitative and easily measurable• cost estimate is 1 to 3% annual turnover – 1.5 to 4.5 million USD• time estimate a function of scope / implementation strategy• projections in this case vary between 6 and 12 months • satisfaction is qualitative and hard to measure but very important
to client perception of project success• context specific importance of each CSF will be assessed according
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